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Avis sur JW Marriott Hotel Hangzhou

5 out of 5
JW Marriott Hotel Hangzhou
28 Hushu South Road, Gongshu District, Hangzhou, Zhejiang

Avis

9,0

Merveilleux

Note des voyageurs de 10 (Excellent), d’après 126 avis sur 199." "
Note des voyageurs de 8 (Bien), d’après 54 avis sur 199." "
Note des voyageurs de 6 (Satisfaisant), d’après 11 avis sur 199." "
Note des voyageurs de 4 (Médiocre), d’après 4 avis sur 199." "
Note des voyageurs de 2 (Horrible), d’après 4 avis sur 199." "

9,2/10

Propreté

9,2/10

Personnel et service

8,8/10

Équipements

9,0/10

Infrastructures et conditions de l’hébergement

8,6/10

Écoresponsabilité

Avis

8/10 Bien

Voyageur vérifié

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Une bonne adresse pour toute la famille à Hangzhou
L'accueil, le service et l'emplacement sont impécable, le seul point faible est l'accès au réseau internet.

6/10 Satisfaisant

Mustafa

Voyage d’affaires
Les points forts : Propreté, infrastructures et conditions de l’hébergement, confort de la chambre
Les points faibles : Personnel et service
Ortalama hizmet
Séjour de 1 nuit en janvier 2024

2/10 Horrible

Asad Abbas

I have reserved a room, due to an emergency I missed my flight to China and was not able to check in. The amount was chagred by my credit card due to No show. I made several request on email to return the payment and informed that it was an emergency but the hotel staff refused a refund.
Séjour de 1 nuit en décembre 2023

10/10 Excellent

Boon Fook

Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Good qnd perfect
Séjour de 2 nuits en novembre 2023

10/10 Excellent

Yi ching

Séjour de 2 nuits en novembre 2023

10/10 Excellent

Man Ki Winnie

Séjour de 2 nuits en novembre 2023
Réponse de JW Marriott Hotel Hangzhou le 16 nov. 2023
Dear valued guest, We appreciate you taking time to share your experience with JW Marriott Hotel Hangzhou. We are delighted to know you had an enjoyable stay with us. We are continuously working with our team to ensure flawless service and to produce great experiences for our guests. Thank you again for sharing your experience, we look forward to welcoming you in the near future.

10/10 Excellent

Helen

Séjour de 1 nuit en octobre 2023
Réponse de JW Marriott Hotel Hangzhou le 12 oct. 2023
Dear valued guest, We appreciate you taking time to share your experience with JW Marriott Hotel Hangzhou. We are delighted to know you had an enjoyable stay with us. We are continuously working with our team to ensure flawless service and to produce great experiences for our guests. Thank you again for sharing your experience, we look forward to welcoming you in the near future.

10/10 Excellent

EXPOLINE CO LTD

Voyage d’affaires
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Séjour de 3 nuits en octobre 2023
Réponse de JW Marriott Hotel Hangzhou le 11 oct. 2023
Dear valued guest, We appreciate you taking time to share your experience with JW Marriott Hotel Hangzhou. We are delighted to know you had an enjoyable stay with us. We are continuously working with our team to ensure flawless service and to produce great experiences for our guests. Thank you again for sharing your experience, we look forward to welcoming you in the near future.

10/10 Excellent

Chun pong

Séjour de 3 nuits en septembre 2023
Réponse de JW Marriott Hotel Hangzhou le 11 oct. 2023
Dear valued guest, We appreciate you taking time to share your experience with JW Marriott Hotel Hangzhou. We are delighted to know you had an enjoyable stay with us. We are continuously working with our team to ensure flawless service and to produce great experiences for our guests. Thank you again for sharing your experience, we look forward to welcoming you in the near future.

10/10 Excellent

Han

Voyage en famille, Voyage en groupe
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Excellent stay!
The staffs were extremely helpful and friendly. They provided a warm service to us during our entire stay. The mattress was really comfortable that if you get out of the bed you won't disturb your partner at all. We loved it! Location is also good that it's within a short taxi ride to major train stations and famous places or interest. Breakfast selection is overwhelmingly huge - we felt that we were spoilt with the choices. We will definitely return next time we are in Hangzhou.
Séjour de 4 nuits en septembre 2023
Réponse de JW Marriott Hotel Hangzhou le 11 oct. 2023
Dear valued guest, We appreciate you taking time to share your experience with JW Marriott Hotel Hangzhou. We are delighted to know you had an enjoyable stay with us. We are continuously working with our team to ensure flawless service and to produce great experiences for our guests. Thank you again for sharing your experience, we look forward to welcoming you in the near future.

10/10 Excellent

BYEONG JIN

Voyage d’affaires
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Séjour de 4 nuits en septembre 2023
Réponse de JW Marriott Hotel Hangzhou le 11 oct. 2023
Dear valued guest, We appreciate you taking time to share your experience with JW Marriott Hotel Hangzhou. We are delighted to know you had an enjoyable stay with us. We are continuously working with our team to ensure flawless service and to produce great experiences for our guests. Thank you again for sharing your experience, we look forward to welcoming you in the near future.

6/10 Satisfaisant

Mark

Voyage d’affaires
Les points forts : Personnel et service
Les points faibles : Infrastructures et conditions de l’hébergement
Ehhhhh
Séjour de 1 nuit en mai 2023
Réponse de JW Marriott Hotel Hangzhou le 27 juil. 2023
Dear valued guest, We appreciate you taking time to share your experience with JW Marriott Hotel Hangzhou. We are delighted to know you had an enjoyable stay with us. We are continuously working with our team to ensure flawless service and to produce great experiences for our guests. Thank you again for sharing your experience, we look forward to welcoming you in the near future.

6/10 Satisfaisant

saemon

Voyage d’affaires
Les points forts : Personnel et service
Les points faibles : Propreté
Disappointing!
I have stayed in many JW Marriott hotels and they have always well and truly exceeded my expectations. Unfortunately this hotel did not meet my expectations. The checkin staff were lovely and helpful but the rooms were an absolute letdown. I tried 3 rooms and all 3 had an overwhelming cigarette smell despite it being a non smoking hotel. As soon as we opened the lift there were cigarette butts at the entrance and I saw guests walking around with cigarettes. The lady that checked me in said yes the hotel was a no smoking hotel but people just smoked in the rooms anyway. I ended up having to sleep in this smoke filled room. The non smokers would understand how horrible that is. Clearly guests who have smoked aren’t penalized and made to pay for cleaning the room as is the custom at other hotels. What a disappointment! I would also like to add that I travel to China regularly and don’t believe my expectations are too high especially given the cost of the room that I paid for. I won’t stay here again.
Séjour de 1 nuit en juin 2023
Réponse de JW Marriott Hotel Hangzhou le 27 juil. 2023
Dear valued guest, We appreciate you taking time to share your experience with JW Marriott Hotel Hangzhou. We are delighted to know you had an enjoyable stay with us. We are continuously working with our team to ensure flawless service and to produce great experiences for our guests. Thank you again for sharing your experience, we look forward to welcoming you in the near future.

10/10 Excellent

Eric

Voyage d’affaires
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Séjour de 3 nuits en avril 2023
Réponse de JW Marriott Hotel Hangzhou le 27 juil. 2023
Dear valued guest, We appreciate you taking time to share your experience with JW Marriott Hotel Hangzhou. We are delighted to know you had an enjoyable stay with us. We are continuously working with our team to ensure flawless service and to produce great experiences for our guests. Thank you again for sharing your experience, we look forward to welcoming you in the near future.

10/10 Excellent

Jeffrey

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Séjour de 1 nuit en juin 2023
Réponse de JW Marriott Hotel Hangzhou le 27 juil. 2023
Dear valued guest, We appreciate you taking time to share your experience with JW Marriott Hotel Hangzhou. We are delighted to know you had an enjoyable stay with us. We are continuously working with our team to ensure flawless service and to produce great experiences for our guests. Thank you again for sharing your experience, we look forward to welcoming you in the near future.

8/10 Bien

Ah Lam

Les points forts : Personnel et service
Service was excellent but facilities need to be updated
Séjour de 2 nuits en mai 2023

10/10 Excellent

Mohamed

Voyage en groupe, Voyage d’affaires, Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Great location with good proximity to attractions in the area. Very friendly and helpful staff. Wide spread for breakfast buffet.
Séjour de 3 nuits en avril 2023

10/10 Excellent

Yim

Séjour de 1 nuit en avril 2023
Réponse de JW Marriott Hotel Hangzhou le 10 avr. 2023
亲爱的客人，您好！很开心您对酒店的环境感到满意。杭州JW万豪酒店地处杭州市商业区和购物区的中心地带，是万豪全球集团旗下品牌酒店、也是杭州区域第一家万豪国际集团旗下奢华品牌酒店。酒店的设计以“西湖十景”为灵感。从前台惬意的“曲院风荷”氛围中轻松办理快速入住后，可选择去往“花港观鱼”的亚洲风尚餐厅品尝国际风味美食及跟随季节变化供应的全日制时令菜单，亦或在“柳浪闻莺” 的特色吊顶水晶柳叶灯下与友人相聚片刻，纵享欢乐时光。酒店承袭“JW 非凡款待”的服务理念，致力于为您的每次出行缔造难忘回忆。我们会更加用心的向每一位客人提供舒适温馨的入住环境，同时，我们真诚期待您的再次光临。祝愿您身体健康，开心快乐每一天。

10/10 Excellent

wai fung

Voyage d’affaires
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Will only stay at JW. Perfect
The bed and pillow are perfect. The aircon is also very quiet so I can sleep well. But in the morning the maid was loud when cleaning the room next door. Also, the staff were very helpful and polite
Séjour de 3 nuits en mars 2023
Réponse de JW Marriott Hotel Hangzhou le 8 mars 2023
Dear valued guest, We appreciate you taking time to share your experience with JW Marriott Hotel Hangzhou. We are delighted to know you had an enjoyable stay with us. We are continuously working with our team to ensure flawless service and to produce great experiences for our guests. Thank you again for sharing your experience, we look forward to welcoming you in the near future.

10/10 Excellent

Liyuan

Voyage en famille
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
环境比较老了，不过服务还挺不错。
Séjour de 1 nuit en novembre 2021

4/10 Médiocre

Anthony

Les points faibles : Propreté, infrastructures et conditions de l’hébergement, confort de la chambre
Completely underwhelming for a romantic weekend...
We like to get out of the house and stay in 5-star hotels in our city every month and this time we tried the JW. It was a good bit more expensive than others so we expected it to dazzle us. It didn't. Others have grand lobbies when you walk in...not here. It seems like an afterthought where you are looking at the eggs on the breakfast buffet when you enter. The room felt dated with so many stains all over the marble. We are hotels.com gold members and have lots of nights in other hotels to compare this to and it was a terrible value at such a high price for such an underwhelming room. All that bad said I MUST include the good. Amazing breakfast...as good or better than any other in town. Nice pool area with hot tub and longer hours than others (6am-11pm). Service was wonderful. I forgot something in the room and the hotel reached out to me. All these things I just expect though from any 5-star property. The room itself was the true disappointment that will keep us from going back. This is especially disappointing to me as I own many shares in the Marriott company but I have to be honest so others looking for a romantic weekend won't be disappointed. For business when the company is paying and the location is good for you it is probably a 10/10 hotel.
Séjour de 1 nuit en juin 2021

8/10 Bien

YONG HUA

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
地理位置很好，服务很专业热情，提供停车位，不过没有新能源充电设施
Séjour de 1 nuit en mars 2021

10/10 Excellent

Voyageur vérifié

Voyage d’affaires
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
좋은 숙소
깨끗하고, 와이파이 빠른편이고, 편했습니다
Séjour de 1 nuit en novembre 2020

10/10 Excellent

Jin ho

Séjour de 1 nuit en novembre 2020

2/10 Horrible

sing

Voyage en famille
Les points faibles : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Séjour de 1 nuit en juillet 2020

10/10 Excellent

Anna

Voyage en famille
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Séjour de 1 nuit en décembre 2019

8/10 Bien

Voyageur vérifié

Voyage en famille
Les points forts : Propreté, personnel et service, confort de la chambre
아쉬운 전달.
예약시 3인숙박, 3인 조식으로 했는데 2인조식이니 추가하겠냐고 해서 실망입니다. 호텔에서 서비스로 추가요금을 받지 않겠다고 해서 다행이었지만 정확한 전달이 아쉽고, 이그제큐티브 룸으로 예약했는데 라운지 이용 가격표가 방안에 있어 추가요금이 있는줄 알고 한번 이용했는데 무료서비스더군요. 정확한 설명도 아쉽고, 메리어트호텔임에도 안내직원이 영어소통이 잘 안됐습니다.
Séjour de 3 nuits en décembre 2019

10/10 Excellent

Voyageur vérifié

Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Séjour de 2 nuits en décembre 2019

10/10 Excellent

Yao Tsung Paul

Voyage d’affaires
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Séjour de 1 nuit en octobre 2019

10/10 Excellent

Jingjing, 香港

Voyage en famille
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
酒店位置稍嫌略遠，由地鐵站前往約十分鐘路程，但勝在房間寬闊而舒適，床褥軟硬適中，廁所空間大，特別喜歡花灑的力度，推薦。
Séjour de 2 nuits en novembre 2019

10/10 Excellent

Voyageur vérifié

Voyage en famille, Voyage d’affaires
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
The property was very comfortable and well situated. Accommodation was most satisfactory and the Staff were superb...
Séjour de 6 nuits en novembre 2019

2/10 Horrible

Poling

Voyage en famille
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
A price valued hotel with good staff service
I like to give a high compliment to hotel service staff including front desk, concierge and housekeeping. As a frequent travel, the hotel has provided high attentive to my requests and the service staff has treated us with respect and fast response. The room is clean and nice setting. however, I do see there is an improvement area on enhancing quality of food and beverage, specially on Buffet. I like this hotel and will consider to stay again.
Séjour de 4 nuits en novembre 2019

8/10 Bien

Voyageur vérifié

Les points forts : Propreté et infrastructures et conditions de l’hébergement
Séjour de 3 nuits en novembre 2019

10/10 Excellent

Ching Yee

Séjour de 2 nuits en octobre 2019

10/10 Excellent

Fat Chuk

Voyage en groupe
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Séjour de 1 nuit en novembre 2019

10/10 Excellent

TAIICHI

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Séjour de 3 nuits en novembre 2019

8/10 Bien

pui heng

Séjour de 3 nuits en octobre 2019

10/10 Excellent

Voyageur vérifié

Voyage d’affaires
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
酒店位置在杭州市中心，非常的方便。距离西湖也不远，很方便。一直是去杭州的不二之选~
Séjour de 1 nuit en octobre 2019

8/10 Bien

Voyageur vérifié

Voyage d’affaires
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
杭州jw万豪酒店整体不错
整体挺好的，推荐入住 前台也不错
Séjour de 1 nuit en octobre 2019

10/10 Excellent

NELSOIV

Voyage en groupe
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Séjour de 1 nuit en octobre 2019

10/10 Excellent

Voyageur vérifié

Voyage en groupe
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
連續住了3晚，期間無論是交通咨詢/ 代訂餐廳/ 景點推薦....等繁瑣問題及要求，服務人員都是熱心、耐煩而且發自內心真誠幫忙，真的衷心感謝他們服務精神，讓在外地旅遊的我們，覺得踏實加油溫暖！ 真心推薦住宿的最優先選擇！
Séjour de 3 nuits en octobre 2019
Réponse de Regina le 12 nov. 2019
尊敬的客人，您好！非常感谢您选择入住杭州JW万豪酒店！很荣幸酒店的服务与环境能得到您的认可，我们旨在为每一位到来的宾客营造最温馨舒适的入住体验，我们定会一如既往地以饱满的热情迎接您的再次莅临！感谢您的点评！

8/10 Bien

Alberto, Bologna

Voyage d’affaires
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Buffet eccellente, camera molto confortevole. Manca solo la SPA
Séjour de 2 nuits en octobre 2019

10/10 Excellent

Voyageur vérifié

Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Rooms are very clean and neat. Amenities are with great quality. Staffs are extremely nice. Food served at Chinese restaurant are extremely tasty, only that food served at the buffet area is a bit too salty.
Séjour de 3 nuits en septembre 2019

10/10 Excellent

Voyageur vérifié

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Séjour de 1 nuit en septembre 2019

10/10 Excellent

HaoHsin

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Séjour de 1 nuit en septembre 2019

10/10 Excellent

Voyageur vérifié

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Séjour de 1 nuit en septembre 2019
Réponse de Regina le 16 sept. 2019
Dear Valued Guest, Warm greeting from JW Marriott Hotel Hangzhou! Thanks for sharing your stay experience with us. Thanks for your compliments to hotel staff. we will definitely pass your comments to our staff as an encouragement and inspiring them to do more for our guests.

8/10 Bien

ASHLEY

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
2 nights stay
2 nights stay , comfortable . Some improvements needed but overall good
Séjour de 2 nuits en septembre 2019
Réponse de Regina le 16 sept. 2019
Dear Guest, We very much appreciate your feedback regarding your stay at the JW Marriott Hotel Hangzhou. It is always a pleasure to receive positive feedback.I will share your feedback with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.

10/10 Excellent

Michelle

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Séjour de 2 nuits en septembre 2019
Réponse de Regina le 16 sept. 2019
Dear Valued Guests, Warm greeting from JW Marriott Hotel Hangzhou! We are happy to know your stay experience in Hangzhou and our hotel.

10/10 Excellent

YUHSUAN

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
CP值很高的飯店（早餐棒）
杭州灣除了熱門景點西湖之外，也想去看乾隆下江南的拱宸橋碼頭，住這裡可以走路到上船的武林門碼頭搭過去很方便。飯店的房間是標準萬豪酒店的規格，早餐非常好，有時間的話也推薦使用游泳池，很美而且人很少。唯一小小缺點我個人不喜歡的是飯店ㄧ樓使用的香氛味道很古龍水的那種，聞久了頭有點昏（個人偏好像Westin 白茶系列那種）
Séjour de 1 nuit en août 2019

10/10 Excellent

PUI FUNG

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
非常好
酒店舒適，員工服務態度親切。環境十分乾淨。
Séjour de 2 nuits en août 2019