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Avis sur Emeraude Classic Cruises

4 out of 5
Emeraude Classic Cruises
No.18 Tuan Chau International Marina, Ha Long, Quang Ninh

Avis

8,4

Très bien

Note des voyageurs de 10 (Excellent), d’après 13 avis sur 32." "
Note des voyageurs de 8 (Bien), d’après 13 avis sur 32." "
Note des voyageurs de 6 (Satisfaisant), d’après 5 avis sur 32." "
Note des voyageurs de 4 (Médiocre), d’après 0 avis sur 32." "
Note des voyageurs de 2 (Horrible), d’après 1 avis sur 32." "

8,2/10

Propreté

8,8/10

Personnel et service

10/10

Équipements

8,2/10

Infrastructures et conditions de l’hébergement

Avis

10/10 Excellent

Voyageur vérifié

Voyage en groupe
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Very nice and clean. I had a great time. It’s too bad that if you do the 2nights/3days, some activities are the same every day. Only 500ml of bottle water per day given, which is not enough per day. Otherwise have to pay for the drinks.
Séjour de 2 nuits en juin 2019

8/10 Bien

Julien

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Baie d'Halong
Très beau bateau. Personnel agréable et serviable. Repas
Séjour de 1 nuit en avril 2019

10/10 Excellent

pierre, narbonne

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Ça a été une super expérience.Le deuxième jours nous a marqué car nous étions que deux personnes sur un bateau avec 5 hommes d'équipage pour nous servir.Nous avons fait le tour de la baie à petite allure dans le calme et à l'écoute de la nature.Vers midi nous nous sommes arrêtés dans une petite baie et on nous a servi un repas digne d'un super restaurant.Merci encore au guide ensuite retour sur l'Emeraude Cruise où le soir la responsable du staff nous invite à manger dans le carré du capitaine avec le plat servi à table qui m'a rappelé mon premier métier dans la marine marchande.Et le dernier jour de retour au port le capitaine m'a laissé un instant la barre que du bonheur.Vraiment merci encore à tout le staff de l'Emeraude Cruise.
Séjour de 2 nuits en mars 2018

8/10 Bien

Sébastien

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Réponse de Maggie Q le 8 août 2015
Dear Passenger, Many thanks for taking time to give us your good score us on Hotels.com. We have gladly shared it with our team members and hope to having the opportunity soon again to welcome you back. Once again, many thanks for cruising with us. Sincerely,

8/10 Bien

Voyageur vérifié

Séjour de 1 nuit en novembre 2019
Réponse de Anne Sadang le 4 déc. 2019
Thank you very much for leaving us a review, we hope you enjoyed your cruise with us. All the Best!

10/10 Excellent

Kirsten, Boston, MA

Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Awesome. Well worth the trip and money. Would definitely go back again.
Séjour de 1 nuit en octobre 2019
Réponse de Anne Sadang le 4 déc. 2019
Dear Kristen, Thank you very much and we are glad that you enjoyed your cruise. See you again sometime. All the Best!

10/10 Excellent

HOAY WAN

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Séjour de 1 nuit en mars 2019
Réponse de Chief Purser le 27 mars 2019
Your rating for the Emeraude is very much appreciated. Thank you very much!

10/10 Excellent

Lucas

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Emanuelle cruise
The cruise was comfortable and relaxed the activities were enjoyable and relaxed we were upgraded to the Captains suite which was a surprise. Although cooler than normal it was very enjoyable European and Canadian passengers made for an interesting experience. Halong Bay is being spoilt through over visitation so see it before it gets ruined
Séjour de 1 nuit en mars 2019
Réponse de Chief Purser le 27 mars 2019
Thank you very much for leaving us a review and a good rating during your cruise. We are glad that you enjoyed your cruise with us.

10/10 Excellent

Voyageur vérifié

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Séjour de 1 nuit en février 2019
Réponse de Chief Purser le 27 mars 2019
Thank you very much for leaving us a rating, and we are glad that you enjoyed your stay with us.

8/10 Bien

Timothy

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Séjour de 2 nuits en janvier 2019
Réponse de Customer Service Officer le 30 janv. 2019
Dear Timothy, Thank you very much for giving us a rating of 8 out of 10 during your visit on the Emeraude. We hope that you have enjoyed your cruise and was very well taken cared of during your stay. All the best!

8/10 Bien

Voyageur vérifié

Les points forts : Personnel et service et confort de la chambre
Not my first time on Emeraude, but the quality drop recently. Not sure what has changed. The food quality especially has been very basic compare to before
Séjour de 1 nuit en octobre 2018
Réponse de Emeraude le 13 nov. 2018
Dear Guest, It is so unfortunate that you have found your second visit to Emeraude not as good as your first time. The boat is currently undergoing some cabin renovations as we cruise to be able to give better facilities to all the guests and returning guests like you. We are also upgrading our menu during this time with the help of new talents in the kitchen. We hope that you will visit us again sometime and hopefully have a better experience. Thank you for letting us know about your experience.

8/10 Bien

Voyageur vérifié

Les points forts : Personnel et service, infrastructures et conditions de l’hébergement, confort de la chambre
Séjour de 1 nuit en août 2018

10/10 Excellent

Robert

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Fabulous!!!!!!!!
We loved it all, wonderful staff, happy people, great food and all of the above. Definitely recommend. Amazing service.

8/10 Bien

Benjamin

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Fantastic 2 day trip
Very nice design of boat, spacious and modern but looking traditional at the same time. Food on board is very good and the staff are very friendly and helpful.
Séjour de 1 nuit en novembre 2017

6/10 Satisfaisant

MINJU

전반적으로 평이했어요.. 그냥 쏘쏘
Séjour de 1 nuit en octobre 2017

8/10 Bien

ＪＯ, Ｏｋｉｎａｗａ　Ｊａｐａｎ

Les points forts : Personnel et service et infrastructures et conditions de l’hébergement
コンパクトなワンナイトクルーズ船
アッパーデッキも使いやすくとても走りのいい船であった。乗船人数も適当で過ごしやすく感じた。食事ビュッフェも使いやすく、移動でのテンダーボートも乗りやすい。
Réponse de Hien le 19 sept. 2016
Dear Passagers, Thank you for your recommend, we hope to satisfy your expectation in halong bay trip. And we do hope to welcome you back on the Emeraude Classic Cruise. Thank you

10/10 Excellent

Gary, USA

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
The staff was absolutely charming and attentive. The Emeraude is older with some of the quirks one would expect and hopefully enjoy, but an absolute delight. The scenery is spectacular and this was the perfect way to enjoy it. We would definitely book again.

8/10 Bien

Steven, Vancouver, Canada

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Great stay..
It was a great overnight stay and activities were good. However, may I recommend a better map for your office as it is very hard to find even for our local driver.

6/10 Satisfaisant

olivier schuber, r

Les points forts : Propreté et personnel et service
Les points faibles : Confort de la chambre
Too pricy for the offer
Worst bed ever! It doesn't matter if they offer a pillow menu when the mattress is awful !! Staff was nice but no one notices te next step and the written itinerary didn't match the real one , maybe we passe by places worth of taking photo but no one warned the passengers . The menu is limited and the beverage prices ridiculous compared to the rest of the country including 5 star hotels ... The boat is nice but they even charge 18 dollars for a 60 minutes in a kayak belonging to the boat , of course no one rented one. I saw other boats nearby and some even had jacuzzis and I could bet the price difference shouldn't be much so if you are planning a trip to ha long bay choose well for this boat only relies on its "French"reputation
Réponse de Maggie Q le 5 juin 2015
Dear Passenger, We do appreciate your feedback and thank you for your recent review on Expedia. We are of course disappointed that we were not able to exceed your expectation on your recent Halong Bay visit. Rest assured thought that we have taken notes of your comments and will certainly do whatever we can to ensure that all is discussed and addressed where possible. Thank you once again for sharing your experience. Sincerely,

10/10 Excellent

Donghyun, 서울

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
하롱베이 크루즈는 무조건 에메로드!!
예약하자마자 크루즈 담당자로부터 이메일 연락이 옵니다. 크루즈 여행 전날 직접 찾아와서 pick up과 drop off 서비스에 관련 된 사전미팅을 진행했고, 숙박하는 내내 에메로드 담당자가 친절하게 하롱베이 관광을 시켜 줍니다. 1박2일 프로그램도 잘 짜여져있고, 매우 만족했습니다.
Réponse de Maggie Q le 5 juin 2015
친애하는 동현, 그래서 Emeraude 타고 크루즈 경험에 대한 큰 격려 피드백을 많이하고 당신이 곧 다시 희망을 환영 인해 정 감사합니다. 우리는 당신에게 좋은 시간을 기원하고 다시 한 번, 전체 Emeraude 승무원에서 우리와 함께 순항 주셔서 감사합니다. 감사합니다,

8/10 Bien

なっちゃんR

Les points forts : Personnel et service, infrastructures et conditions de l’hébergement, confort de la chambre
可愛いレトロな内装、おいしいお料理、良いスタッフ！
２０代の女２人でダブルベッドの部屋に宿泊しました。船はレトロな雰囲気がとても可愛いです。丸みを帯びた建具やバスルームの青いタイルから備え付けのファンや手摺まで、「海底２万マイル」のイメージそのもの！古いものとはいえ綺麗で清潔でした。トイレ・シャワーも中級ホテル並み。ただ、ドライヤーはなかったです。 expediaのページでは詳しく記載ありませんが、ランチ・洞窟ガイド・生春巻講習・ディナー・小型船でしか行かれない場所へのクルーズなど、食事とアクティビティがセットです。各食事での飲み物とカヤック体験は別料金です。カード可。食事はビュッフェと書いてありましたが、人数の関係なのかコースでした。ベトナム風でありながら外国人用にアレンジしているような感じでクセが少なく、とっても美味しかったです。食べきれないほどです。各アクティビティは自由参加ですが、どれも楽しかったのでおすすめです。 どのスタッフも全体的ににこやかで良い感じでした。値段相応のサービスを感じました。 ハノイオフィス⇔船乗り場までの往復送迎は１人４０ドルでミニバンでした。これはオプションで、後からメールで申し込みます。（ハノイで別の旅行会社のバスを申し込んで、もっと安く来たというお客さんもいました） （ただ、冬のハロン湾は予想以上に寒くて風が強かったです。一応ブランケットを貸してもらえますが、サンデッキや屋上にはいられませんでした）

8/10 Bien

Olga, Aarhus, Dk

Les points forts : Propreté et personnel et service
Les points faibles : Confort de la chambre
More "the name" than a luxury
Emeraude is ok - but it is an old boat and price is too high( not the "super luxury" in "Europian comprehension"). You can get something very similar (both transport and experience)to more reasonnable price.
Réponse de Maggie Q le 8 août 2015
Dear Passenger, Thank you for your review on Expedia. We have taken note of your comments and your concerns have been attended to by our crew. We do hope that you had a safe trip home and thank you once again for cruising with us. Sincerely,

8/10 Bien

遊戯三昧, 湘南寒川

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
ハロン湾満喫
ハロン湾を満喫したいならクルーズがお勧め、エメロードカフェから直接乗船できるので時間的なロスが少ないです。また、ハノイの中心部にある事務所までシャトルバス（一人２０ドル）があるので便利です。

10/10 Excellent

Jacky and Judie

Les points forts : Propreté, personnel et service, confort de la chambre
Wonderful. Fun. Comfortable. Cruise Ha Long Bay Vietnam
The best. Shuttle turned out to be private van for us 2. AC and only 3 hrs. Coffee shop awaited us and a market place with "cheap" backpack-bought 3 for total of $35. Cruise was great calm seas. Boating for 1 hr was included and we loved it. Food good and plenty w reception. Our room was upgraded. Super nice. Ship shower.

6/10 Satisfaisant

Mike, Denver

Les points forts : Propreté et confort de la chambre
Great Way to Tour Halong
Would definitely recommend this as a high-end cruise of Halong. Nice boat, good air conditioning.
Réponse de Maggie Q le 8 août 2015
Dear Passenger, Thank you so much for your feedback and we are glad to see that you have had an enjoyable cruise and good memories of Halong Bay. We hope to welcome you back soon again and appreciate the comments very much. Sincerely,

6/10 Satisfaisant

John S, Australia

Les points forts : Propreté et personnel et service
Cruise Ha Long Bay. French owned cruise ship.
French owned cruise ship up to 60 passengers. Ship is about 16 years old (as of April 2014) and has had cabins recently refurbished but cabin showers old style marine/yacht and should be modernised to at least mobile home standards. Cabin layout tight and bed arrangements need to be reviewed as cluttered and tight. Overall good time plenty of open and undercover areas. One night 2 day programme is short and 2 night programme needs revamping as you repeat 1 night voyage or need to transfer to another ship. Staff pleasant and friendly especially if you are polite to them and attempt to speak Vietnamese. Only real draw back is all drinks are very costly. Other cruises are said to be generally not as good.
Réponse de Maggie Q le 5 juin 2015
Dear Passenger, We are very glad to read your review and the fact that you have enjoyed the ship and the service made our day. We are working hard to exceed our passengers expectations put in a lot of hard work and efforts to create memorable and lasting cruise experiences aboard the... Sincerely,

10/10 Excellent

He Yue, Norway

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Amazing trip
Dette var det beste med turen våres til Vietnam. Hele opplegge på crusiet var helt fantastisk. Men maten var helt elendig.
Réponse de Maggie Q le 22 juil. 2015
Kjære Han Yue, Tusen takk for dine herlige og oppmuntrende vurdering. Vi er veldig glade for å høre at din Emeraude erfaring var en perfekt en, og at du vil anbefale oss til dine venner og familie. Vi sørger for å gi din kommentar til Yen, som helt sikkert vil bli glad for å høre dette. Vi ser frem til å ønske familie og venner om bord snart. Vennlig hilsen,

10/10 Excellent

Jean, Sao paulo

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Sensacional - inesquecível
Trata-se de um barco pequeno, luxuoso, com bons quartos, boa comida e otimo atendimento. O percurso é maravilhoso. Recomendo.
Réponse de Maggie Q le 8 août 2015
Caro Passageiros, Como bom receber của Hotels.com e muitas graças para a tomada de avaliação o grande momento, por comparação. Estamos sempre felizes em ouvir de nosso transporte de passageiros e isso vai ajudar-nos a melhorar continuamente os nossos serviços. O fato của gostava bạn experiência de cruzeiro com a gente fez o nosso dia e teremos certamente Cua Convey comentários positivos para toda a nossa equipe. Desejando-lhe uma viagem segura para casa e mais uma vez, muito obrigado.

2/10 Horrible

Omar Perez, San Diego

Les points faibles : Confort de la chambre
Halong Bay Experience
Well we had reservations for Emeraude, confirmed through hotels.com and received confirmation 4 days prior to departure. Upon arriving at the Hanoi office for Emeraude, they had no record of the confirmation. They were also completely booked and given we only had that 1 night in our schedule, they were able to book us on the Pelican cruise instead. We were required to pay for the additional transport fee there. The Pelican was ok, however it was not the deluxe room paid for on the Emeraude. 9 out of 10 times, we have had successful bookings, however this was the first time it did not go smoothly.

10/10 Excellent

Alberto

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Muy recomendable. Magnifica experiencia.
Comparado con otros paquetes que ofrecen, reservando via hotels.com sale muy bien de precio, aunque solo incluye lo que se refiere al barco y hay que buscarse la vida para llegar a tiempo (recordemos que es un barco y tiene hora fija para zarpar) Si le gusta ir por libre es una manera perfecta de contratar. Con lo que ahorre pague un traslado privado de la ciudad de Hanoi al barco y vuelta al aeropuerto de HAN, por 120 usd, y aun asi salia mas barato que los paquetes en bus turistico habiendo pagado camarote superior. El barco es magnifico, aunque el programa muy apretado para 24 hrs. De lo mejorcito de nuestro viaje. Me habria quedado mas días pero al contratarlo via hotels.com no queda muy claro que tipo de recorridos se ofrecen, y a dia de hoy no sabria decir si hay posibilidad de un recorrido mas largo, de 2 noches.
Réponse de Maggie Q le 21 juil. 2015
Querido Alberto, Muchas gracias por tu opinión precioso y alentador. Estamos muy contentos al saber que su experiencia Emeraude fue uno perfecto y que usted nos recomendaría a sus amigos y familiares. Nos aseguramos de pasar tu comentario a Yen, que seguramente estarán encantados de escuchar esto. Esperamos dar la bienvenida a su familia y amigos a bordo pronto. El más cálido saludo,

6/10 Satisfaisant

Voyageur vérifié

Les points forts : Propreté, infrastructures et conditions de l’hébergement, confort de la chambre
Emeraude Classic Cruises in Halong Bay
Bad : The staff on the crisue is not friendly . Disappointed to pay for so much money & got a average service only. The second day at 9:30 am already returned to the harbour & not around 11:00 am as other cruises. Good : The food is O.K. for the buffet . Quite a lot of relaxing sundeck chairs / sofa .
Réponse de Maggie Q le 8 août 2015
Dear Passenger, We do appreciate your feedbacks and have taken note of your comments as it is important to us to improve the cruise experience continuously. We hope to have the opportunity to welcome you soon again and wish you a great rest of this week. Sincerely,

8/10 Bien

Voyageur vérifié

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Great trip
Glad we chose this cruise over others, as it included various stops and activities during the 22 hours we were on board (kayaking, visit to a cave, squid fishing) Very well organized. Made for a spectacular Christmas day!
Réponse de Maggie Q le 8 août 2015
Dear Passenger, Thank you so much for your positive feedback and we do appreciate your time taken to review us on Hotels.com. We hope to have the opportunity to welcome you soon again. Sincerely,