Avis sur Baymont by Wyndham Greenville Woodruff Rd
Baymont by Wyndham Greenville Woodruff Rd
31 Old Country Rd, Greenville, SC
Avis
7,0
Bien
7,2/10
Propreté
8,0/10
Personnel et service
6,6/10
Équipements
6,6/10
Infrastructures et conditions de l’hébergement
6,8/10
Écoresponsabilité
Avis
Voyage en famille avec de jeunes enfants
11 avr. 2023
Les points forts : Personnel et service, équipements, infrastructures et conditions de l’hébergement
Réponse de Guest Relations Specialist le 11 avr. 2023
It is really heartwarming to see such a wonderful rating. We truly appreciate you taking the time to rate your experience. We hope you will come back to see us again on your next trip to the area!
8/10 Bien
Voyageur vérifié
Voyage en famille
2 sept. 2019
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Voyageur vérifié
Séjour de 1 nuit en août 2019
Réponse de Jennifer le 3 sept. 2019
Thank you very much!
6/10 Satisfaisant
Wanda
Voyage en couple
15 avr. 2024
Les points forts : Propreté
Wanda
Séjour de 2 nuits en avril 2024
10/10 Excellent
BYRON
Voyage en groupe
14 avr. 2024
Les points forts : Propreté, équipements, infrastructures et conditions de l’hébergement
BYRON
Séjour de 1 nuit en avril 2024
Réponse de Manager le 15 avr. 2024
Hello BYRON,Thank you for sharing the wonderful rating about your experience here with us. We are happy to see your stay was fine, and we hope to have the pleasure of hosting you again soon.
4/10 Médiocre
Matthew
4 avr. 2024
Les points forts : Personnel et service
Les points faibles : Propreté
Matthew
Séjour de 1 nuit en avril 2024
Réponse de Manager le 7 avr. 2024
Hello Matthew,We apologize for any inconvenience you experienced during your stay. Your feedback is important, and we will address this matter with the team to ensure our standards are met. Thank you for bringing this to our attention.
4/10 Médiocre
lisbeth
Voyage en famille, Voyage avec des animaux de compagnie
26 mars 2024
Les points faibles : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
lisbeth
Séjour de 4 nuits en mars 2024
Réponse de Manager le 2 avr. 2024
Hello lisbeth, We strive to create a comfortable environment for all our guests, and we apologize for any inconvenience caused. Your feedback is valuable and will be shared with our team for improvement. Please do not hesitate to reach out to our management team for any further assistance or feedback.
6/10 Satisfaisant
Ali
22 mars 2024
Les points forts : Personnel et service et infrastructures et conditions de l’hébergement
Ali
Séjour de 1 nuit en mars 2024
Réponse de Manager le 24 mars 2024
Hello Ali,Thank you for sharing your feedback with us. We're glad you appreciated our convenient location and well-maintained property. We'll take note of your comments about the room and fitness facilities for areas of improvement. Our team values all guest comments to enhance the guest experience.
4/10 Médiocre
Amy
Voyage en famille
21 mars 2024
Les points forts : Personnel et service
Les points faibles : Propreté, équipements, infrastructures et conditions de l’hébergement
Amy
Séjour de 1 nuit en février 2024
Réponse de Manager le 22 mars 2024
Hello Amy,We appreciate your feedback and regret to hear about your experience. Guest satisfaction is important to us, and we will address this matter with our team for improvements. Thank you for bringing this to our attention.
2/10 Horrible
Ina
Voyage en famille avec de jeunes enfants
18 mars 2024
Les points faibles : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Ina
Séjour de 3 nuits en mars 2024
Réponse de Manager le 22 mars 2024
Hello Ina, Thank you for alerting us to a potential pest problem. We are investigating and treating to make sure that this is an isolated incident. I assure you that we have strict guidelines we follow, and cleanliness issues are very important to us and are being addressed immediately with our staff. We are always looking for ways to improve upon the guest experience and I hope you will return to see how we continue to grow and evolve.
2/10 Horrible
Clarence M
Voyage en famille avec de jeunes enfants
16 mars 2024
Les points faibles : Propreté, équipements, infrastructures et conditions de l’hébergement
Clarence M
Séjour de 1 nuit en mars 2024
Réponse de Manager le 18 mars 2024
Hello Clarence M, Thank you for alerting us to a potential pest problem. We are investigating and treating to make sure that this is an isolated incident. I assure you that we have strict guidelines we follow, and cleanliness issues are very important to us and are being addressed immediately with our staff. We are always looking for ways to improve upon the guest experience and I hope you will return to see how we continue to grow and evolve.
10/10 Excellent
Marybeth
Voyage en couple
12 mars 2024
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Marybeth
Séjour de 2 nuits en mars 2024
Réponse de Manager le 14 mars 2024
Hello Marybeth,Thank you for commending our cleanliness and service provided by our staff during your stay. We appreciate your positive feedback. We strive to offer exceptional experiences for all our guests.
4/10 Médiocre
Charlie
Voyage en couple
11 mars 2024
Les points forts : Personnel et service
Les points faibles : Propreté, équipements, infrastructures et conditions de l’hébergement
Charlie
Séjour de 3 nuits en mars 2024
Réponse de Manager le 14 mars 2024
Hello Charlie, We appreciate your feedback and will share your comments with our team for future improvements. Our staff aims to provide excellent service, and we are glad you found them helpful during your stay. Guest satisfaction is important to us, and we apologize for any inconveniences faced.
6/10 Satisfaisant
Quan
Voyage en famille
4 mars 2024
Les points faibles : Propreté
Quan
Séjour de 2 nuits en mars 2024
Réponse de Manager le 6 mars 2024
Hello Quan, We appreciate your feedback and will share your concerns with our housekeeping team for further review. Our goal is to ensure all guests have a comfortable stay with us. If you have any further feedback, please don't hesitate to contact our management team directly.
10/10 Excellent
James
24 févr. 2024
James
Séjour de 2 nuits en février 2024
Réponse de Manager le 22 mars 2024
Hello James,We are thrilled to hear that you had a wonderful stay with us! We hope to welcome you back soon for another excellent experience.
8/10 Bien
Tyrus
15 févr. 2024
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Tyrus
Séjour de 2 nuits en février 2024
Réponse de Manager le 16 févr. 2024
Hello Tyrus,Thank you for being a guest with us and for taking the time to share your rating and you are more than welcome. We hope to earn your business again when you return to the area.
6/10 Satisfaisant
Voyageur vérifié
Voyage en famille
11 janv. 2024
Les points forts : Personnel et service et confort de la chambre
Les points faibles : Infrastructures et conditions de l’hébergement
Voyageur vérifié
Séjour de 2 nuits en janvier 2024
Réponse de Manager le 13 janv. 2024
Dear Guest, Thank you for taking the time to share your experience with us. We're glad to hear that our receptionist provided you with excellent service and that you enjoyed our breakfast offerings. We appreciate your understanding of our older building and its furnishings. Should you choose to stay with us again, we'll do our best to ensure your stay meets your expectations.
2/10 Horrible
Sonya
8 janv. 2024
Sonya
Séjour de 2 nuits en janvier 2024
Réponse de Manager le 10 janv. 2024
Hello Sonya, We're sorry to hear that your experience at our hotel fell short of your expectations. We would appreciate it if you could reach out to us directly with any feedback you may have so that we can address the issues you encountered and make improvements. Our goal is to provide exceptional service and ensure all our guests have a memorable stay. We hope to have the opportunity to welcome you back in the future for a more positive experience.
8/10 Bien
GRACE
29 déc. 2023
Les points forts : Propreté, personnel et service, confort de la chambre
GRACE
Séjour de 1 nuit en décembre 2023
Réponse de Manager le 30 déc. 2023
Hello GRACE,Thank you for choosing our hotel for your stay! We're glad to hear that you had a positive experience with us. If there's anything specific you enjoyed or any suggestions you have for us, please feel free to reach out to us directly. We value your input as it helps us improve our services. We hope to welcome you back in the future for an even better experience.
2/10 Horrible
Cloud
24 déc. 2023
Les points faibles : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Cloud
Séjour de 1 nuit en décembre 2023
Réponse de Manager le 28 déc. 2023
Hello Cloud, We're sorry to hear about your experience at our hotel on Woodruff Rd in Greenville, SC. Our team strives to provide a pleasant stay for all our guests. We apologize for any inconvenience caused by the odor in your room. We appreciate your feedback and will address this with our housekeeping team. If there's anything else we can assist you with, please let us know.
6/10 Satisfaisant
Lemar
23 déc. 2023
Lemar
Séjour de 1 nuit en décembre 2023
Réponse de Manager le 28 déc. 2023
Hello Lemar, We appreciate you choosing our hotel for your stay. If there is anything specific you would like to share regarding your experience, we encourage you to reach out to us directly so we can address any concerns you may have had. We value your feedback and hope to have the opportunity to welcome you back in the future.
10/10 Excellent
Ricky
Voyage en famille
13 déc. 2023
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Ricky
Séjour de 2 nuits en décembre 2023
Réponse de Manager le 16 déc. 2023
Hello Ricky,Thank you for choosing our hotel for your stay! We are thrilled to hear that you had a wonderful experience with us. If you have any further comments or suggestions, please feel free to reach out to us directly. We hope to welcome you back in the future for another great stay!
4/10 Médiocre
Ashley
Voyage en groupe
11 déc. 2023
Les points faibles : Personnel et service, infrastructures et conditions de l’hébergement, confort de la chambre
Ashley
Séjour de 2 nuits en décembre 2023
Réponse de Manager le 15 déc. 2023
Hello Ashley, We're sorry to hear that your experience at our hotel did not fully meet your expectations. We value all guest feedback and would encourage you to reach out to our hotel directly so that we can better understand and address any specific concerns you may have had. We appreciate your time and hope to have the opportunity to better serve you in the future.
2/10 Horrible
Sonny
1 déc. 2023
Les points forts : Confort de la chambre
Les points faibles : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Choose another hotel. Additional charges hidden.
Sonny
Séjour de 2 nuits en novembre 2023
Réponse de Manager le 6 déc. 2023
Hello Sonny, Thank you for sharing your feedback with us. We apologize for any inconvenience caused by the pet fee. It is clearly stated on our website during the booking process to ensure transparency. We understand that everyone has different preferences when it comes to accommodations, and we appreciate your input. We hope you will consider giving us another chance in the future.
8/10 Bien
Voyageur vérifié
Voyage en famille
30 nov. 2023
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Not bad
Voyageur vérifié
Séjour de 1 nuit en novembre 2023
Réponse de Manager le 2 déc. 2023
Dear Guest,Thank you for choosing to stay with us and for taking the time to share your feedback. We're glad to hear that your stay with us surpassed your expectations. Our team works hard to provide a comfortable experience for our guests. We hope to welcome you back for another satisfactory stay in the future.
2/10 Horrible
Brooke
Voyage en couple
29 nov. 2023
Les points faibles : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Brooke
Séjour de 1 nuit en novembre 2023
Réponse de Manager le 2 déc. 2023
Hello Brooke, Thank you for sharing your recent experience at our hotel. We apologize for any inconvenience you encountered during your stay. Our team will prioritize addressing the issue regarding toiletries and the outlets. We appreciate your feedback regarding the air conditioner and will look into it further. We prioritize the safety of our guests and will review the lighting situation in the parking area to ensure better visibility.
2/10 Horrible
Fawn
20 nov. 2023
Fawn
Séjour de 2 nuits en septembre 2023
Réponse de Manager le 22 nov. 2023
Hello Fawn,Thank you for rating our hotel. If you have any further feedback or concerns, please feel free to reach out to us directly. We value your opinion and would love to hear from you.
2/10 Horrible
Jason
12 nov. 2023
Jason
Séjour de 1 nuit en novembre 2023
Réponse de Manager le 6 déc. 2023
Hello Jason,We apologize for any inconvenience you may have experienced during your stay. We value your feedback and would appreciate the opportunity to address any concerns you may have had. Please feel free to reach out to our hotel directly so that we can better understand and resolve the issues you encountered. We hope to have the chance to exceed your expectations in the future.
2/10 Horrible
Angela
5 nov. 2023
Les points forts : Personnel et service
Les points faibles : Propreté, infrastructures et conditions de l’hébergement, confort de la chambre
Angela
Séjour de 2 nuits en novembre 2023
Réponse de Manager le 8 nov. 2023
Hello Angela,We are sorry to hear about your experience at our hotel. The cleanliness and safety of our rooms are of utmost importance to us. Please reach out to our management team directly to discuss this matter further and provide us with more details. We appreciate your feedback and want to ensure that incidents like these are properly addressed.
8/10 Bien
Voyageur vérifié
20 oct. 2023
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Voyageur vérifié
Séjour de 1 nuit en octobre 2023
Réponse de Manager le 21 oct. 2023
Dear Guest,Thank you for your feedback! We're glad to hear that you enjoyed a peaceful stay with us. Come back anytime!
10/10 Excellent
Hugo
Voyage d’affaires
14 oct. 2023
Les points forts : Propreté, infrastructures et conditions de l’hébergement, confort de la chambre
Very good stay!
Hugo
Séjour de 1 nuit en octobre 2023
Réponse de Manager le 17 oct. 2023
Hello Hugo,Thank you for your positive feedback! We're glad you enjoyed your stay with us.
10/10 Excellent
Mykiah
Voyage en famille
4 oct. 2023
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Mykiah
Séjour de 1 nuit en octobre 2023
Réponse de Manager le 7 oct. 2023
Hello Mykiah,We appreciate the time you have taken to give your feedback on your recent experience, especially with regards to our service. We hope you will return so that we can provide you an even superior experience.
2/10 Horrible
David
3 oct. 2023
Les points faibles : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
David
Séjour de 1 nuit en septembre 2023
Réponse de Manager le 5 oct. 2023
Hello David ,Thank you for taking the time Your feedback is especially important to us, and I am saddened to hear of your experience. Please rest assured that we are taking the appropriate measures to address the problem and prevent any future occurrences. We continuously strive to meet your needs and expectations. We appreciate the time you took to share your concerns, and it is our hope that you will give us the opportunity to better serve you in the future.
2/10 Horrible
Voyageur vérifié
27 sept. 2023
Les points faibles : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Voyageur vérifié
Séjour de 1 nuit en septembre 2023
Réponse de Manager le 28 sept. 2023
Dear Guest, Thank you for being a guest with us and for taking the time to share your rating. We hope to earn your business again when you return to the area.
4/10 Médiocre
Robert
Voyage en couple
16 sept. 2023
Les points forts : Équipements
Les points faibles : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Robert
Séjour de 1 nuit en septembre 2023
Réponse de Manager le 17 sept. 2023
Hello Robert,I am so sorry to hear about the unusual situation that you experienced during your recent stay with us. Please know that guest satisfaction is our utmost priority and we take what you have shared very seriously. Your review has been shared with management so that appropriate measured can be taken.
4/10 Médiocre
Bosco
8 sept. 2023
Les points faibles : Propreté, infrastructures et conditions de l’hébergement, confort de la chambre
Budget Stay at a location that shows it's age.
Bosco
Séjour de 2 nuits en septembre 2023
Réponse de Manager le 9 sept. 2023
Hello Bosco,Thank you for taking the time to share your comments regarding our price. We are always looking for ways to improve upon the guest experience so thank you for sharing.
6/10 Satisfaisant
Carolyn, greenwood
5 sept. 2023
Carolyn
Séjour de 1 nuit en septembre 2023
Réponse de Manager le 10 sept. 2023
Hello Carolyn,Thank you for your valuable opinion regarding our hotel. Guest comments such as yours help us to continuously improve. Thank you for your business.
4/10 Médiocre
Wendy
Voyage en couple
4 sept. 2023
Les points faibles : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Wendy
Séjour de 2 nuits en septembre 2023
Réponse de Manager le 6 sept. 2023
Hello Wendy, Thank you so much for sharing your review and giving us an honest look at the guest experience in our hotel. I do hear your suggestions for improvement for the room and surroundings. I apologize if you did not feel that our housekeeping met your own standards of cleanliness, though our own standards are very high and include checking up to ensure that rooms are as clean as can be. We hope to see you again soon and to impress you with our continuous improvements.
10/10 Excellent
David
1 sept. 2023
David
Séjour de 2 nuits en juin 2023
Réponse de Manager le 2 sept. 2023
Hello David,We can't thank you enough for sharing your rating. It would be an honor to earn your business again on your next travels.
10/10 Excellent
john
1 sept. 2023
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
john
Séjour de 1 nuit en août 2023
Réponse de Manager le 2 sept. 2023
Hello john,We appreciate you taking the time to rate your experience. We would love to have the opportunity to provide you with an another stay. Please keep us in mind for a future stay.
10/10 Excellent
Michelle
31 août 2023
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Michelle
Séjour de 1 nuit en août 2023
Réponse de Manager le 2 sept. 2023
Hello Michelle,Your comments are important to us as we continuously seek ways to improve upon the guest experience in our hotel. We thank you for the feedback regarding our breakfast. Please do come see us again.
10/10 Excellent
Terry
Voyage en famille, Voyage avec des animaux de compagnie
21 août 2023
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Terry
Séjour de 2 nuits en août 2023
Réponse de Dionne le 21 août 2023
From all of us, thank you for the fantastic rating! It was an honor to have you as a guest. Pleasechoose us again on your next visit to the area!
10/10 Excellent
Terry
Voyage en famille, Voyage avec des animaux de compagnie
17 août 2023
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Terry
Séjour de 2 nuits en août 2023
Réponse de Dionne le 17 août 2023
From all of us, thank you for the fantastic rating! It was an honor to have you as a guest. Pleasechoose us again on your next visit to the area!
4/10 Médiocre
Ronald
Voyage en famille
13 août 2023
Les points faibles : Propreté et infrastructures et conditions de l’hébergement
Could of been better
Ronald
Séjour de 7 nuits en août 2023
Réponse de Manager le 15 août 2023
Hello Ronald, Thank you for alerting us to a potential pest problem. We are investigating and treating to make sure that this is an isolated incident. I assure you that we have strict guidelines we follow, and cleanliness issues are very important to us and are being addressed immediately with our staff. We are always looking for ways to improve upon the guest experience and I hope you will return to see how we continue to grow and evolve.
6/10 Satisfaisant
Salina
27 juil. 2023
Les points forts : Propreté et personnel et service
Salina
Séjour de 1 nuit en juillet 2023
Réponse de Manager le 28 juil. 2023
Hello Salina,On behalf of our entire staff, we thank you for your business and for your comments regarding our updates. On behalf of our entire staff, we thank you for choosing to stay with us and we hope you will give us a chance to serve you again.
10/10 Excellent
Claudia, Greer
Voyage en famille
25 juil. 2023
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Claudia
Séjour de 2 nuits en juillet 2023
Réponse de Manager le 28 juil. 2023
Hello Claudia,Thank you for being a valued guest and for providing us the feedback regarding our hotel. Every guest experience is extremely important to us. We value your feedback and thank you for your business.
6/10 Satisfaisant
Patti
Voyage en famille
4 juil. 2023
Les points faibles : Propreté
Roach Alert
Patti
Séjour de 3 nuits en juin 2023
Réponse de Dionne le 4 juil. 2023
Thank you for taking the time to tell us about your experience at Baymont by Wyndham GreenvilleWoodruff Rd. I am sorry that your experience did not meet your expectations; please allow me toexpress my sincerest apologies. We can only imagine how frustrating it was for you and wesincerely apologize for any inconvenience. Please rest assured that we are taking the appropriatemeasures to address the problem and prevent any future occurrences. We appreciate the time you took to share your concerns, and it is our hope that you will give us the opportunity to better serve you in the future.
4/10 Médiocre
Robbins
2 juil. 2023
Les points faibles : Infrastructures et conditions de l’hébergement
Robbins
Réponse de Manager le 4 juil. 2023
Hello Robbins, We would like to apologize for your experience with the smell, we implement a strict no-smoking policy and make sure that guests who violate those are reprimanded. We would appreciate it if these issues were reported during your stay as we could have sent back our cleaners and done a more thorough refresh of the room.
10/10 Excellent
Candace
29 juin 2023
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Candace
Séjour de 1 nuit en juin 2023
Réponse de Manager le 5 juil. 2023
Hello Candace,To see that we were able to provide our guest with such a positive experience is the highest compliment we can receive. Thank you so much for sharing.
10/10 Excellent
Juan
27 juin 2023
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Juan
Séjour de 1 nuit en juin 2023
Réponse de Manager le 29 juin 2023
Hi Juan,Thank you for sharing this review, and we welcome you to visit us again anytime!
8/10 Bien
Juan
27 juin 2023
Juan
Séjour de 1 nuit en juin 2023
Réponse de Manager le 19 juil. 2023
Hello Juan,We appreciate you taking the time to rate your experience. We would love to have the opportunity to provide you with an another stay. Please keep us in mind for a future stay.