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Avis sur Baymont by Wyndham Greenville Woodruff Rd

2.5 out of 5
Baymont by Wyndham Greenville Woodruff Rd
31 Old Country Rd, Greenville, SC

Avis

7,0

Bien

Note des voyageurs de 10 (Excellent), d’après 272 avis sur 1000." "
Note des voyageurs de 8 (Bien), d’après 291 avis sur 1000." "
Note des voyageurs de 6 (Satisfaisant), d’après 173 avis sur 1000." "
Note des voyageurs de 4 (Médiocre), d’après 125 avis sur 1000." "
Note des voyageurs de 2 (Horrible), d’après 139 avis sur 1000." "

7,2/10

Propreté

8,0/10

Personnel et service

6,6/10

Équipements

6,6/10

Infrastructures et conditions de l’hébergement

6,8/10

Écoresponsabilité

Avis

10/10 Excellent

ADAMS

Voyage en famille avec de jeunes enfants
Les points forts : Personnel et service, équipements, infrastructures et conditions de l’hébergement
Chambre propre. Petit déjeuner à volonté. Je recommande fortement.
Réponse de Guest Relations Specialist le 11 avr. 2023
It is really heartwarming to see such a wonderful rating. We truly appreciate you taking the time to rate your experience. We hope you will come back to see us again on your next trip to the area!

8/10 Bien

Voyageur vérifié

Voyage en famille
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Grande chambre, spacieuse, propre, calme, bien équipé.
Séjour de 1 nuit en août 2019
Réponse de Jennifer le 3 sept. 2019
Thank you very much!

6/10 Satisfaisant

Wanda

Voyage en couple
Les points forts : Propreté
Room wasn't cleaned Tues as it was supposed to be. I had to go to the front desk for towels.
Séjour de 2 nuits en avril 2024

10/10 Excellent

BYRON

Voyage en groupe
Les points forts : Propreté, équipements, infrastructures et conditions de l’hébergement
Fine
Séjour de 1 nuit en avril 2024
Réponse de Manager le 15 avr. 2024
Hello BYRON,Thank you for sharing the wonderful rating about your experience here with us. We are happy to see your stay was fine, and we hope to have the pleasure of hosting you again soon.

4/10 Médiocre

Matthew

Les points forts : Personnel et service
Les points faibles : Propreté
Room smelt like old urine that they tried to cover up with spray. It was bad enough to where I cancelled my reservation and went to another hotel.
Séjour de 1 nuit en avril 2024
Réponse de Manager le 7 avr. 2024
Hello Matthew,We apologize for any inconvenience you experienced during your stay. Your feedback is important, and we will address this matter with the team to ensure our standards are met. Thank you for bringing this to our attention.

4/10 Médiocre

lisbeth

Voyage en famille, Voyage avec des animaux de compagnie
Les points faibles : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Strong odors that made my husband's allergies worse.
Séjour de 4 nuits en mars 2024
Réponse de Manager le 2 avr. 2024
Hello lisbeth, We strive to create a comfortable environment for all our guests, and we apologize for any inconvenience caused. Your feedback is valuable and will be shared with our team for improvement. Please do not hesitate to reach out to our management team for any further assistance or feedback.

6/10 Satisfaisant

Ali

Les points forts : Personnel et service et infrastructures et conditions de l’hébergement
This place is just ok. My room smelled really musty. The fitness room was very limited. But the location is good. And the property itself isn’t run down or dingy. Breakfast was aight.
Séjour de 1 nuit en mars 2024
Réponse de Manager le 24 mars 2024
Hello Ali,Thank you for sharing your feedback with us. We're glad you appreciated our convenient location and well-maintained property. We'll take note of your comments about the room and fitness facilities for areas of improvement. Our team values all guest comments to enhance the guest experience.

4/10 Médiocre

Amy

Voyage en famille
Les points forts : Personnel et service
Les points faibles : Propreté, équipements, infrastructures et conditions de l’hébergement
Old run down
Séjour de 1 nuit en février 2024
Réponse de Manager le 22 mars 2024
Hello Amy,We appreciate your feedback and regret to hear about your experience. Guest satisfaction is important to us, and we will address this matter with our team for improvements. Thank you for bringing this to our attention.

2/10 Horrible

Ina

Voyage en famille avec de jeunes enfants
Les points faibles : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
When me and my cousin checked in and arrived to our room, we noticed that it smelled like urine as if someone urinated on the carpet in the corner by the table. The bathtub diverter cap was hanging and exposed the hole in the bathtub. The dark carpet was dirty. There was a rip in the curtain.My cousin and I did not feel comfortable in the room. My nephew checked in is room and immediately requested that his room be changed as his room was dirty with food left on the table from the previous quest. Electrical sockets exposed.He also was not comfortable in his room. My other nephew and his two sons (school age and toddler) checked in and felt uncomfortable about being in the room, but slept in as they arrived late in the night. The next day, my nephew reported that his toddler son complained about his neck itching and when my nephew looked, he had a trail of bed bug bites. He immediately called all of us and we all went to the front desk and requested to check out of the property.
Séjour de 3 nuits en mars 2024
Réponse de Manager le 22 mars 2024
Hello Ina, Thank you for alerting us to a potential pest problem. We are investigating and treating to make sure that this is an isolated incident. I assure you that we have strict guidelines we follow, and cleanliness issues are very important to us and are being addressed immediately with our staff. We are always looking for ways to improve upon the guest experience and I hope you will return to see how we continue to grow and evolve.

2/10 Horrible

Clarence M

Voyage en famille avec de jeunes enfants
Les points faibles : Propreté, équipements, infrastructures et conditions de l’hébergement
They had bed bugs in rm 235
Séjour de 1 nuit en mars 2024
Réponse de Manager le 18 mars 2024
Hello Clarence M, Thank you for alerting us to a potential pest problem. We are investigating and treating to make sure that this is an isolated incident. I assure you that we have strict guidelines we follow, and cleanliness issues are very important to us and are being addressed immediately with our staff. We are always looking for ways to improve upon the guest experience and I hope you will return to see how we continue to grow and evolve.

10/10 Excellent

Marybeth

Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Very clean and great staff.
Séjour de 2 nuits en mars 2024
Réponse de Manager le 14 mars 2024
Hello Marybeth,Thank you for commending our cleanliness and service provided by our staff during your stay. We appreciate your positive feedback. We strive to offer exceptional experiences for all our guests.

4/10 Médiocre

Charlie

Voyage en couple
Les points forts : Personnel et service
Les points faibles : Propreté, équipements, infrastructures et conditions de l’hébergement
The property is inadequate. Carpet in the room needed vacumming. No refrigerator. Room needed renovation. Staff was OK and helpful.
Séjour de 3 nuits en mars 2024
Réponse de Manager le 14 mars 2024
Hello Charlie, We appreciate your feedback and will share your comments with our team for future improvements. Our staff aims to provide excellent service, and we are glad you found them helpful during your stay. Guest satisfaction is important to us, and we apologize for any inconveniences faced.

6/10 Satisfaisant

Quan

Voyage en famille
Les points faibles : Propreté
Bed sheets were not changed!!
Séjour de 2 nuits en mars 2024
Réponse de Manager le 6 mars 2024
Hello Quan, We appreciate your feedback and will share your concerns with our housekeeping team for further review. Our goal is to ensure all guests have a comfortable stay with us. If you have any further feedback, please don't hesitate to contact our management team directly.

10/10 Excellent

James

Séjour de 2 nuits en février 2024
Réponse de Manager le 22 mars 2024
Hello James,We are thrilled to hear that you had a wonderful stay with us! We hope to welcome you back soon for another excellent experience.

8/10 Bien

Tyrus

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Thanks
Séjour de 2 nuits en février 2024
Réponse de Manager le 16 févr. 2024
Hello Tyrus,Thank you for being a guest with us and for taking the time to share your rating and you are more than welcome. We hope to earn your business again when you return to the area.

6/10 Satisfaisant

Voyageur vérifié

Voyage en famille
Les points forts : Personnel et service et confort de la chambre
Les points faibles : Infrastructures et conditions de l’hébergement
I got there late at night the receptionist was very nice and helpful. Breakfast was good, they had cereal, oatmeal, eggs, toast, bagels, yogurt, waffles, etc. The room is ok for the price, is an old building with old stuff but it work ok for us.
Séjour de 2 nuits en janvier 2024
Réponse de Manager le 13 janv. 2024
Dear Guest, Thank you for taking the time to share your experience with us. We're glad to hear that our receptionist provided you with excellent service and that you enjoyed our breakfast offerings. We appreciate your understanding of our older building and its furnishings. Should you choose to stay with us again, we'll do our best to ensure your stay meets your expectations.

2/10 Horrible

Sonya

Séjour de 2 nuits en janvier 2024
Réponse de Manager le 10 janv. 2024
Hello Sonya, We're sorry to hear that your experience at our hotel fell short of your expectations. We would appreciate it if you could reach out to us directly with any feedback you may have so that we can address the issues you encountered and make improvements. Our goal is to provide exceptional service and ensure all our guests have a memorable stay. We hope to have the opportunity to welcome you back in the future for a more positive experience.

8/10 Bien

GRACE

Les points forts : Propreté, personnel et service, confort de la chambre
Séjour de 1 nuit en décembre 2023
Réponse de Manager le 30 déc. 2023
Hello GRACE,Thank you for choosing our hotel for your stay! We're glad to hear that you had a positive experience with us. If there's anything specific you enjoyed or any suggestions you have for us, please feel free to reach out to us directly. We value your input as it helps us improve our services. We hope to welcome you back in the future for an even better experience.

2/10 Horrible

Cloud

Les points faibles : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
On woodruff td in Greenville sc the first smell really bad so I went back to office and ask for a another room an it smell bad as hell like smoke I got a really bad headache and I left the keys in the room and went home. Never stayed there again in my life
Séjour de 1 nuit en décembre 2023
Réponse de Manager le 28 déc. 2023
Hello Cloud, We're sorry to hear about your experience at our hotel on Woodruff Rd in Greenville, SC. Our team strives to provide a pleasant stay for all our guests. We apologize for any inconvenience caused by the odor in your room. We appreciate your feedback and will address this with our housekeeping team. If there's anything else we can assist you with, please let us know.

6/10 Satisfaisant

Lemar

Séjour de 1 nuit en décembre 2023
Réponse de Manager le 28 déc. 2023
Hello Lemar, We appreciate you choosing our hotel for your stay. If there is anything specific you would like to share regarding your experience, we encourage you to reach out to us directly so we can address any concerns you may have had. We value your feedback and hope to have the opportunity to welcome you back in the future.

10/10 Excellent

Ricky

Voyage en famille
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Séjour de 2 nuits en décembre 2023
Réponse de Manager le 16 déc. 2023
Hello Ricky,Thank you for choosing our hotel for your stay! We are thrilled to hear that you had a wonderful experience with us. If you have any further comments or suggestions, please feel free to reach out to us directly. We hope to welcome you back in the future for another great stay!

4/10 Médiocre

Ashley

Voyage en groupe
Les points faibles : Personnel et service, infrastructures et conditions de l’hébergement, confort de la chambre
Séjour de 2 nuits en décembre 2023
Réponse de Manager le 15 déc. 2023
Hello Ashley, We're sorry to hear that your experience at our hotel did not fully meet your expectations. We value all guest feedback and would encourage you to reach out to our hotel directly so that we can better understand and address any specific concerns you may have had. We appreciate your time and hope to have the opportunity to better serve you in the future.

2/10 Horrible

Sonny

Les points forts : Confort de la chambre
Les points faibles : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Choose another hotel. Additional charges hidden.
Run down blue collar worker motel. $25 per day pet fee is ridiculous and hidden where not reading visible when booking. Better choices elsewhere. Won't stay at Baymont again.
Séjour de 2 nuits en novembre 2023
Réponse de Manager le 6 déc. 2023
Hello Sonny, Thank you for sharing your feedback with us. We apologize for any inconvenience caused by the pet fee. It is clearly stated on our website during the booking process to ensure transparency. We understand that everyone has different preferences when it comes to accommodations, and we appreciate your input. We hope you will consider giving us another chance in the future.

8/10 Bien

Voyageur vérifié

Voyage en famille
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Not bad
Better than expected, but not 5 star. Would stay again for a one-nighter it was ok. Maybe even a little above some of the others I've stayed in near there.
Séjour de 1 nuit en novembre 2023
Réponse de Manager le 2 déc. 2023
Dear Guest,Thank you for choosing to stay with us and for taking the time to share your feedback. We're glad to hear that your stay with us surpassed your expectations. Our team works hard to provide a comfortable experience for our guests. We hope to welcome you back for another satisfactory stay in the future.

2/10 Horrible

Brooke

Voyage en couple
Les points faibles : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Got an “upgraded” room and didn’t have toiletries, most outlets did not work, the air conditioner literally fell off the wall in the night without any touching. Lots of questionable people walking around all times of the night. Have to park in dark alleyway in back of hotel that is not illuminated at all.
Séjour de 1 nuit en novembre 2023
Réponse de Manager le 2 déc. 2023
Hello Brooke, Thank you for sharing your recent experience at our hotel. We apologize for any inconvenience you encountered during your stay. Our team will prioritize addressing the issue regarding toiletries and the outlets. We appreciate your feedback regarding the air conditioner and will look into it further. We prioritize the safety of our guests and will review the lighting situation in the parking area to ensure better visibility.

2/10 Horrible

Fawn

Séjour de 2 nuits en septembre 2023
Réponse de Manager le 22 nov. 2023
Hello Fawn,Thank you for rating our hotel. If you have any further feedback or concerns, please feel free to reach out to us directly. We value your opinion and would love to hear from you.

2/10 Horrible

Jason

Séjour de 1 nuit en novembre 2023
Réponse de Manager le 6 déc. 2023
Hello Jason,We apologize for any inconvenience you may have experienced during your stay. We value your feedback and would appreciate the opportunity to address any concerns you may have had. Please feel free to reach out to our hotel directly so that we can better understand and resolve the issues you encountered. We hope to have the chance to exceed your expectations in the future.

2/10 Horrible

Angela

Les points forts : Personnel et service
Les points faibles : Propreté, infrastructures et conditions de l’hébergement, confort de la chambre
Dirty and ghetto. Peice of broken/dirty glass under the mattress cover that cut my knee open.
Séjour de 2 nuits en novembre 2023
Réponse de Manager le 8 nov. 2023
Hello Angela,We are sorry to hear about your experience at our hotel. The cleanliness and safety of our rooms are of utmost importance to us. Please reach out to our management team directly to discuss this matter further and provide us with more details. We appreciate your feedback and want to ensure that incidents like these are properly addressed.

8/10 Bien

Voyageur vérifié

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Good nights rest definitely quiet.
Séjour de 1 nuit en octobre 2023
Réponse de Manager le 21 oct. 2023
Dear Guest,Thank you for your feedback! We're glad to hear that you enjoyed a peaceful stay with us. Come back anytime!

10/10 Excellent

Hugo

Voyage d’affaires
Les points forts : Propreté, infrastructures et conditions de l’hébergement, confort de la chambre
Very good stay!
Very good stay!
Séjour de 1 nuit en octobre 2023
Réponse de Manager le 17 oct. 2023
Hello Hugo,Thank you for your positive feedback! We're glad you enjoyed your stay with us.

10/10 Excellent

Mykiah

Voyage en famille
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Amazing service, enjoyed my stay.
Séjour de 1 nuit en octobre 2023
Réponse de Manager le 7 oct. 2023
Hello Mykiah,We appreciate the time you have taken to give your feedback on your recent experience, especially with regards to our service. We hope you will return so that we can provide you an even superior experience.

2/10 Horrible

David

Les points faibles : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
The stay started out with me walking to the lobby and expecting a greeting such as welcome to whatever the hotel is called but no I just got a stare down from two of the Hotel staff. So I said hello expecting a greeting from the hotel staff, but just more staring, I had to explain to them that I was checking in. i’ve stayed in worse places, but not in this country.
Séjour de 1 nuit en septembre 2023
Réponse de Manager le 5 oct. 2023
Hello David ,Thank you for taking the time Your feedback is especially important to us, and I am saddened to hear of your experience. Please rest assured that we are taking the appropriate measures to address the problem and prevent any future occurrences. We continuously strive to meet your needs and expectations. We appreciate the time you took to share your concerns, and it is our hope that you will give us the opportunity to better serve you in the future.

2/10 Horrible

Voyageur vérifié

Les points faibles : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Séjour de 1 nuit en septembre 2023
Réponse de Manager le 28 sept. 2023
Dear Guest, Thank you for being a guest with us and for taking the time to share your rating. We hope to earn your business again when you return to the area.

4/10 Médiocre

Robert

Voyage en couple
Les points forts : Équipements
Les points faibles : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Tires underneath stairs the employee who checked us in was rude toilet paper in peep hole on door etc. We try to stay with Wyndham when we travel but this one was not up to the standards we are use too. Especially the staff. It is our first time not to enjoy our stay! We will continue to stay at Wyndham again but not this one
Séjour de 1 nuit en septembre 2023
Réponse de Manager le 17 sept. 2023
Hello Robert,I am so sorry to hear about the unusual situation that you experienced during your recent stay with us. Please know that guest satisfaction is our utmost priority and we take what you have shared very seriously. Your review has been shared with management so that appropriate measured can be taken.

4/10 Médiocre

Bosco

Les points faibles : Propreté, infrastructures et conditions de l’hébergement, confort de la chambre
Budget Stay at a location that shows it's age.
Overall I guess you get what you pay for. I redeemed my Hotels.com points for this and I'm very disappointed. The place definitely shows it's age. There was tape on certain light switches, for some reason a pair of glasses was taped on the door stop behind the front door. For the price there are a few other locations nearby that are better and newer.
Séjour de 2 nuits en septembre 2023
Réponse de Manager le 9 sept. 2023
Hello Bosco,Thank you for taking the time to share your comments regarding our price. We are always looking for ways to improve upon the guest experience so thank you for sharing.

6/10 Satisfaisant

Carolyn, greenwood

Great for a stop over
Séjour de 1 nuit en septembre 2023
Réponse de Manager le 10 sept. 2023
Hello Carolyn,Thank you for your valuable opinion regarding our hotel. Guest comments such as yours help us to continuously improve. Thank you for your business.

4/10 Médiocre

Wendy

Voyage en couple
Les points faibles : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
It was terrible. The property is old & falling apart. The area seems a little seedy as well. People hanging around smoking pot etc.
Séjour de 2 nuits en septembre 2023
Réponse de Manager le 6 sept. 2023
Hello Wendy, Thank you so much for sharing your review and giving us an honest look at the guest experience in our hotel. I do hear your suggestions for improvement for the room and surroundings. I apologize if you did not feel that our housekeeping met your own standards of cleanliness, though our own standards are very high and include checking up to ensure that rooms are as clean as can be. We hope to see you again soon and to impress you with our continuous improvements.

10/10 Excellent

David

Séjour de 2 nuits en juin 2023
Réponse de Manager le 2 sept. 2023
Hello David,We can't thank you enough for sharing your rating. It would be an honor to earn your business again on your next travels.

10/10 Excellent

john

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Séjour de 1 nuit en août 2023
Réponse de Manager le 2 sept. 2023
Hello john,We appreciate you taking the time to rate your experience. We would love to have the opportunity to provide you with an another stay. Please keep us in mind for a future stay.

10/10 Excellent

Michelle

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Breakfast could be better
Séjour de 1 nuit en août 2023
Réponse de Manager le 2 sept. 2023
Hello Michelle,Your comments are important to us as we continuously seek ways to improve upon the guest experience in our hotel. We thank you for the feedback regarding our breakfast. Please do come see us again.

10/10 Excellent

Terry

Voyage en famille, Voyage avec des animaux de compagnie
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Checking in was so easy and was greeted with a friendly smile. We extended our stay another three days and had no problems in doing so.
Séjour de 2 nuits en août 2023
Réponse de Dionne le 21 août 2023
From all of us, thank you for the fantastic rating! It was an honor to have you as a guest. Pleasechoose us again on your next visit to the area!

10/10 Excellent

Terry

Voyage en famille, Voyage avec des animaux de compagnie
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
I loved the location of this establishment. The breakfast was outstanding and very refreshing. The personnel were very friendly and knowledgeable in what they do.
Séjour de 2 nuits en août 2023
Réponse de Dionne le 17 août 2023
From all of us, thank you for the fantastic rating! It was an honor to have you as a guest. Pleasechoose us again on your next visit to the area!

4/10 Médiocre

Ronald

Voyage en famille
Les points faibles : Propreté et infrastructures et conditions de l’hébergement
Could of been better
The room we had was clean but there was alot of dead bugs in the bathroom along the wall.Our room had 3 cockroaches running up and down the wall. We ended up changing rooms but was a pain to lug all our belongings from downstairs to upstairs. I ended up leaving before scheduled due to car problems. I did get a refund for days we didnt used but doubt if we would go there again. We also received 50% off the one night due to the roaches.
Séjour de 7 nuits en août 2023
Réponse de Manager le 15 août 2023
Hello Ronald, Thank you for alerting us to a potential pest problem. We are investigating and treating to make sure that this is an isolated incident. I assure you that we have strict guidelines we follow, and cleanliness issues are very important to us and are being addressed immediately with our staff. We are always looking for ways to improve upon the guest experience and I hope you will return to see how we continue to grow and evolve.

6/10 Satisfaisant

Salina

Les points forts : Propreté et personnel et service
Did have some updates, but nothing impressive. It was good enough to get some rest while traveling. Felt kind of sketchy. It served its purpose.
Séjour de 1 nuit en juillet 2023
Réponse de Manager le 28 juil. 2023
Hello Salina,On behalf of our entire staff, we thank you for your business and for your comments regarding our updates. On behalf of our entire staff, we thank you for choosing to stay with us and we hope you will give us a chance to serve you again.

10/10 Excellent

Claudia, Greer

Voyage en famille
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
0
Séjour de 2 nuits en juillet 2023
Réponse de Manager le 28 juil. 2023
Hello Claudia,Thank you for being a valued guest and for providing us the feedback regarding our hotel. Every guest experience is extremely important to us. We value your feedback and thank you for your business.

6/10 Satisfaisant

Patti

Voyage en famille
Les points faibles : Propreté
Roach Alert
This facility does not meet the Wyndham standards. There was black mold in the tile around the tub. Very gross. I was up all night the 3rd night as there was a cockroach running all over until I was able to kill it. I then could not sleep becuz I was up concerned that roaches would crawl on me while I was asleep. We don’t plan to stay there ever again. Very stressful
Séjour de 3 nuits en juin 2023
Réponse de Dionne le 4 juil. 2023
Thank you for taking the time to tell us about your experience at Baymont by Wyndham GreenvilleWoodruff Rd. I am sorry that your experience did not meet your expectations; please allow me toexpress my sincerest apologies. We can only imagine how frustrating it was for you and wesincerely apologize for any inconvenience. Please rest assured that we are taking the appropriatemeasures to address the problem and prevent any future occurrences. We appreciate the time you took to share your concerns, and it is our hope that you will give us the opportunity to better serve you in the future.

4/10 Médiocre

Robbins

Les points faibles : Infrastructures et conditions de l’hébergement
My room was on the back side and warehouses were in back. Every night between 2 and 4 AM garbage trucks would roll in to empty dumpsters and wake me up. Coming back at night in the dark, I several times witnessed groups of people by the warehouses using drugs (marijuana, at least, which I could smell). Felt unsafe until I got from my car to my room and locked the door. Room itself had no kleenex, 1 lamp didn't work and the toilet barely flushed. Everything was old and rundown, like they just didn't care. I was happy to check out.
Réponse de Manager le 4 juil. 2023
Hello Robbins, We would like to apologize for your experience with the smell, we implement a strict no-smoking policy and make sure that guests who violate those are reprimanded. We would appreciate it if these issues were reported during your stay as we could have sent back our cleaners and done a more thorough refresh of the room.

10/10 Excellent

Candace

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Séjour de 1 nuit en juin 2023
Réponse de Manager le 5 juil. 2023
Hello Candace,To see that we were able to provide our guest with such a positive experience is the highest compliment we can receive. Thank you so much for sharing.

10/10 Excellent

Juan

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Good server
Séjour de 1 nuit en juin 2023
Réponse de Manager le 29 juin 2023
Hi Juan,Thank you for sharing this review, and we welcome you to visit us again anytime!

8/10 Bien

Juan

Séjour de 1 nuit en juin 2023
Réponse de Manager le 19 juil. 2023
Hello Juan,We appreciate you taking the time to rate your experience. We would love to have the opportunity to provide you with an another stay. Please keep us in mind for a future stay.