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Avis sur Residence Inn by Marriott Greensboro Airport

3 out of 5
Residence Inn by Marriott Greensboro Airport
7616 Thorndike Rd, Greensboro, NC

Avis

8,4

Très bien

Note des voyageurs de 10 (Excellent), d’après 123 avis sur 222." "
Note des voyageurs de 8 (Bien), d’après 46 avis sur 222." "
Note des voyageurs de 6 (Satisfaisant), d’après 22 avis sur 222." "
Note des voyageurs de 4 (Médiocre), d’après 15 avis sur 222." "
Note des voyageurs de 2 (Horrible), d’après 16 avis sur 222." "

8,6/10

Propreté

8,6/10

Personnel et service

7,2/10

Équipements

8,4/10

Infrastructures et conditions de l’hébergement

7,0/10

Écoresponsabilité

Avis

10/10 Excellent

bruno

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
5eme séjour dans un des meilleurs hôtel de la regi
Hôtel très confortable dans une zone hôtelière à 15mn de tout. Chambre spacieuse et très bien équipées. Petit déjeuner très correct
Séjour de 1 nuit en février 2019

10/10 Excellent

EVA

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Très bon séjour
Très belle chambre avec. Toutes les commodites nécessaires Personnels accueillant Petit déjeuner varié et bon Parking gratuit Proche de l aéroport Piscine correct mais pas très grande
Séjour de 2 nuits en novembre 2017

8/10 Bien

EVA, 95

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Très bon séjour
Hotel propre Piscine chauffe Laverie pratique Conforme au photo Petit déjeuner correct Plus : accès à un ordi connecte avec possibilité d imprimer

10/10 Excellent

Cedric

Voyage en groupe
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Was a great stay. Will stay again in the future.
Séjour de 2 nuits en mars 2024
Réponse de Sherrie Gladney le 10 avr. 2024
Thank you for your guest feedback.We appreciate your business.

10/10 Excellent

Stephanie

Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Indoor pool was a bit small but a hit for the kids!
Séjour de 1 nuit en février 2024
Réponse de Sherrie Gladney le 19 févr. 2024
Thank you for your guest feedback. We are happy to say that, our pool is the largest in our triad area. Glad to know your stay was great.

10/10 Excellent

Tinnette

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Séjour de 3 nuits en février 2024
Réponse de Sherrie Gladney le 16 févr. 2024
Thank you for your guest experience feedback. Looks as if you had a great stay.

10/10 Excellent

ramon

Séjour de 4 nuits en janvier 2024
Réponse de Sherrie Gladney le 16 janv. 2024
Thank you for your feedback. It's very important to us.

10/10 Excellent

Ryan

Voyage en famille
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Soccer trip stay
The location was good, the hotel was clean and quiet. It was well priced and the staff was very nice. The only thing I didn't enjoy was the quality of the pull out sofa bed, we could feel the coils as it was thin. The main bed was comfortable and the sheets were good. Great water pressure in the shower.
Séjour de 2 nuits en décembre 2023
Réponse de Sherrie Gladney le 26 déc. 2023
We're pleased to know that your stay was great. Thank you for your business.

10/10 Excellent

MINDAUGAS

Voyage d’affaires
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Everything was good..
Séjour de 3 nuits en novembre 2023
Réponse de Sherrie Gladney le 13 nov. 2023
Thank you for your guest feedback. We're pleased that you enjoyed your stay.

10/10 Excellent

Francia Cecilia

Voyage en famille
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Staff is friendly and very helpful
Séjour de 2 nuits en octobre 2023
Réponse de Sherrie Gladney le 13 nov. 2023
Thank you for your business. We're glad to know you enjoyed your stay.

10/10 Excellent

Venkata Jaya Ramarao

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
I like the stay
Séjour de 6 nuits en octobre 2023
Réponse de Sherrie Gladney le 17 oct. 2023
We're pleased that you enjoyed your stay. Thank you for your guest feedback.

6/10 Satisfaisant

Robert

Séjour de 9 nuits en septembre 2023
Réponse de Sherrie Gladney le 13 nov. 2023
Thank you for staying with us.What could have made your stay much better?

10/10 Excellent

Elizabeth

Voyage en famille
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Séjour de 1 nuit en août 2023
Réponse de Sherrie Gladney le 28 août 2023
Thank you for your feedback. We appreciate your business.

8/10 Bien

Marsha

Voyage en famille
Les points forts : Personnel et service, infrastructures et conditions de l’hébergement, confort de la chambre
Enjoyed our family time. Under couch cushions needed cleaning. (crumbs etc). Didn’t want to unfold couch after lifting cushions. Slept on top of couch not pulled out. Not comfy. Needed ice right away and there wasn’t any in our freezer yet. No one offered to get us any. Really disappointing.
Séjour de 1 nuit en août 2023
Réponse de Sherrie Gladney le 28 août 2023
Thank you for your response. My team has been notified of this isolated challenge. Thank you for your business.

10/10 Excellent

Emily

Séjour de 1 nuit en août 2023
Réponse de Sherrie Gladney le 28 août 2023
Thank you for your response. Our passion is to provide great guest service. Looking forward to seeing you in the near future.

2/10 Horrible

Elie

Voyage d’affaires
Les points faibles : Personnel et service
Pick A Different Hotel
Pick a different hotel if you can. I travel all over for business. I picked this because of the name and reputation the name has. This specific location does everything in my opinion at the minimum requirement - checkbox management (no above and beyond here). My guess is management does not realize they are in the hospitality business, they just think they are in "business" and that treatment resonates to all of the guests and employees (except Raven at the front desk...she was amazing, if you own a business in the area -hire her!). There are 5-6 hotels across the street here - check them out.
Séjour de 1 nuit en août 2023
Réponse de Sherrie Gladney le 7 août 2023
We uphold guidelines of our property with the intentions of all our guests. Proper measures and procedures are in place to ensure Marriott standards. Our management team follow all policies in place. Third party reservations has a different Marriott procedure.

8/10 Bien

Christy

Voyage en famille
Les points forts : Personnel et service et confort de la chambre
Good stay, but rooms could definitely use a bit of a re-do.
Séjour de 2 nuits en juin 2023
Réponse de Sherrie Gladney le 27 juin 2023
Currently, we are the end of our renovation. Thank you for your business.

8/10 Bien

desiree

Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
very pricy hotel, but location is great, i don't like that they have animals at the location, i am very allergic to pet hair, our room was amazing and very tranquil but smelled like smoke.
Séjour de 1 nuit en avril 2023
Réponse de Sherrie Gladney le 6 mai 2023
Thank you for your guest feedback. Our extended stay brand represents the home away from home to our furry friends. I apologize for this being a deal breaker for you. You can always check the Marriott website for the brands that does not allow pets.

2/10 Horrible

Catherine

Voyage d’affaires, Voyage en couple
Les points faibles : Propreté et personnel et service
About room did not have a working telephone and we asked it to be fixed or ,I’ve us. They never did either. Also on Thursday, April 19th they had live music outside from 7:00pm-midnight and we could not sleep because so loud.
Séjour de 3 nuits en avril 2023
Réponse de Sherrie Gladney le 24 avr. 2023
Good afternoon,On Thursday April 20th, we provided live entertainment for all our guests as a appreciation. This is something we do often to celebrate our loyal guests. We never had any recorded complaints. Sorry you feel we have fallen short of your expectations. The phone service was addressed to our maintenance team.

4/10 Médiocre

Eugene

Les points forts : Propreté
Les points faibles : Personnel et service et infrastructures et conditions de l’hébergement
Séjour de 1 nuit en mars 2023
Réponse de Sherrie Gladney le 6 mai 2023
Thank you for staying with us. I'm not sure if any challenges occurred during your stay, but we thank you for your loyalty to the brand.

10/10 Excellent

Jennifer

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
I like that the property was clean and staff was friendly. They we’re remodeling so the pool was closed and that was a bummer.
Séjour de 5 nuits en mars 2023
Réponse de Sherrie Gladney le 23 mars 2023
Thank you for your business. Sorry the pool was closed due to giving it a more appealing foundation.

10/10 Excellent

William

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Great experience.
Séjour de 4 nuits en février 2023
Réponse de Sherrie Gladney le 23 mars 2023
Thank you so much. We appreciate your business.

2/10 Horrible

Jose

Voyage en famille, Voyage d’affaires
Les points faibles : Équipements
Really noisy before even 7:00am
Séjour de 1 nuit en février 2023
Réponse de Sherrie Gladney. le 23 mars 2023
Unfortunately, this is incorrect. Our renovation doesn't start until after our breakfast hours. We respect the rights of our guest to get rest.

10/10 Excellent

Kory

Voyage d’affaires
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Séjour de 1 nuit en janvier 2023
Réponse de Sherrie Gladney le 7 janv. 2023
Thank you for your feedback. We appreciate your business.

6/10 Satisfaisant

Jacqueline

Voyage en famille
Les points forts : Infrastructures et conditions de l’hébergement et confort de la chambre
Séjour de 3 nuits en décembre 2022
Réponse de Sherrie Gladney le 7 janv. 2023
Thank you for your business. Please list any challenges that were endured.

8/10 Bien

Shantell

Séjour de 1 nuit en décembre 2022
Réponse de Sherrie Gladney le 22 déc. 2022
Thank you for your guest experience.

10/10 Excellent

Lumarie

Voyage en famille
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Séjour de 6 nuits en novembre 2022
Réponse de Sherrie Gladney le 22 déc. 2022
Thank you for your guest experience.

2/10 Horrible

Jonathan

Voyage en famille
Les points forts : Personnel et service
Les points faibles : Propreté et infrastructures et conditions de l’hébergement
Front desk friendly, other than that the hotel is roach infested, dirty, fireplace didnt work, no hot water until the afternoon. Breakfast wasnt prepared. Crust around the containers, undergarments left in the drawer, butter and milk lefr in the refrigerator. At least 9-10 roaches crawling up and down the wall. I have pictures for everything and a video
Séjour de 4 nuits en novembre 2022
Réponse de Sherrie Gladney le 7 déc. 2022
Thank you so much.We're glad to know your stay was well.

8/10 Bien

Jonathan

10/10 Excellent

lesli, Arden

Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Staff was friendly and helpful And room was clean
Séjour de 1 nuit en octobre 2022
Réponse de Sherrie Gladney le 18 oct. 2022
Thank you for your feedback.Glad to know you're having a great stay.

4/10 Médiocre

sook

Les points faibles : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Séjour de 4 nuits en septembre 2022
Réponse de Sherrie Gladney le 19 sept. 2022
Thank you for your feedback. We would like for you to elaborate about any challenges during your stay.

6/10 Satisfaisant

T

Voyage en famille avec de jeunes enfants, Voyage d’affaires
Les points forts : Équipements et infrastructures et conditions de l’hébergement
Les points faibles : Propreté
Checked in on a Sunday requested room to be cleaned Wednesday and was promised ir was going to be cleaned but it wasnt. Thursday the same thing s/w 2 different people and room finally cleaned late afternoon
Séjour de 6 nuits en juillet 2022
Réponse de Sherre Gladney le 8 août 2022
We apologize for the challenges that was endured during your stay. I assure you that all have been corrected. We thank you for your business and guest loyalty.

6/10 Satisfaisant

Jamerson

Les points forts : Personnel et service
Les points faibles : Propreté, équipements, infrastructures et conditions de l’hébergement
Property pool was closed; property was under repair; the boiler went out so we had no hot water one day; and significant insect probably in kitchen disposal. However, staff and management were great in given what they have to endure on a daily basis with such a terrible situation of a building which is out of their control.
Séjour de 7 nuits en juin 2022
Réponse de Sherrie Gladney le 9 août 2022
We definitely apologize for any challenges that were faced. I assure you that all items has been corrected.

4/10 Médiocre

Michelle

Voyage en famille
Les points forts : Personnel et service
Les points faibles : Propreté
I wasn’t aware of renovation going on the property. Our room refrigerator wasn’t pulled up we had ants 🐜 in our room brought them home 😔. The let out bed the mattress was too dirty to sleep on. I need a number to call property manager
Séjour de 2 nuits en avril 2022
Réponse de Sherrie Gladney le 11 avr. 2022
Good morning, Please contact the property manager for a resolution..

2/10 Horrible

Kevin

Voyage en famille
Les points faibles : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
TERRIBLE EXPERIENCE
The hotel was poorly maintained. The wall paper in the room was peeling off, there was Lady Bugs crawling around the bathroom. Couch had MASSIVE stains on it. Then, of our own fault, we left an item. Thankfully, the hotel called and left a voicemail letting me know that we had forgotten said item. When I called back to see when I could pick it up, I was picked up and hung up on 3 times and on the 4th try, I got an answer saying stop calling and hung up. I called again same person said, please hold. I was on hold for 45 minutes. I hung up and my wife called 10 minutes later and they picked up immediately and let us know when we could get the item. But the customer service was TERRIBLE!
Séjour de 1 nuit en janvier 2022

6/10 Satisfaisant

Andrew

Voyage en famille
Les points forts : Personnel et service
Les points faibles : Infrastructures et conditions de l’hébergement
Grateful for a place to stay
Glad they are planning on remodeling, really needs it. Bathroom is moldly and dishwasher fell out of the wall. Toilet seemed updated but tub drain was slow. Mostly clean room though except for old stains on doors and walls. They had dishes in the unit, a full refrigerator and cooktop. The microwave door was falling off but it worked. Good potential, would stay again if they complete renovations. This used to be a really nice hotel 10 years ago. It is located in quieter part of town and is near many good restaurants. Glad we were able to check in on Christmas day though, really appreciated having a plce to stay while visiting relatives. Thanks to hotel staff who are really nice and came to work on a major holiday!
Séjour de 2 nuits en décembre 2021
Réponse de Sherrie Gladney le 4 janv. 2022
Thank you for your feedback. We are excited about our renovation as well.

2/10 Horrible

Tara

Les points forts : Personnel et service
Séjour de 5 nuits en décembre 2021
Réponse de Sherrie Gladney le 21 déc. 2021
We are sorry to hear things didn't go according to your expectations. Could you please elaborate on any challenges.

8/10 Bien

tanisha

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Séjour de 1 nuit en décembre 2021

2/10 Horrible

Beverly

Voyage en famille
Les points faibles : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Disappointed in this hotel
The fridge was dirty, the microwave was nasty, food all over the inside of it, the sofa had a big stain on it, the blow dryer was broke. I don’t think the room was even cleaned before we entered. I was so disappointed in the room. I notified the front desk but they didn’t seen to care.
Séjour de 8 nuits en octobre 2021
Réponse de Sherrie Gladney le 7 déc. 2021
Good morning, We truly apologize for fallen short of your expectations and brand standards. Could you elaborate on the room number of these challenges. This will definitely be a teachable moment for our staff.

10/10 Excellent

Susan

Voyage en famille
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Great value, convenient location
Séjour de 1 nuit en novembre 2021
Réponse de Sherrie Gladney le 8 nov. 2021
Thank you for staying with us. We're glad to know that you had a great stay.

10/10 Excellent

David

Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Séjour de 1 nuit en octobre 2021

10/10 Excellent

Patricia

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
I enjoyed my stay. Everything was convenient. Would have appreciated boiled eggs at the grab-and-go breakfast.
Séjour de 2 nuits en octobre 2021
Réponse de Sherrie Gladney le 26 oct. 2021
We are glad that you had a great stay. Thank you for your business.

10/10 Excellent

Stephanie

Voyage en couple
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
It was a really nice room. Property well kept. Check in and out super easy and fast.
Séjour de 1 nuit en septembre 2021
Réponse de Sherrie Gladney le 5 oct. 2021
Thank you for your feedback. We're glad to know your stay was great.

4/10 Médiocre

Aimee

Voyage en famille
Les points faibles : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Pull-out bed mattress was filthy and had stains. Springs were popping out. Changed rooms--no sheets, blankets, etc. Not enough towels, soaps. etc.
Séjour de 3 nuits en septembre 2021
Réponse de Sherrie Gladney le 28 sept. 2021
Sorry we fell short of your expectations. We sincerely apologize for inconveniences that were cause.

8/10 Bien

Voyageur vérifié

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Séjour de 1 nuit en septembre 2021
Réponse de Sherrie Gladney le 27 sept. 2021
Thank you for staying. Is there anything we could've done to make your stay more enjoyable?

10/10 Excellent

Erin, Evansville

Voyage en famille avec de jeunes enfants
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
My room was on the first floor near the lobby, but it was still very quiet and private. Room was clean, well furnished and very comfortable. The location is also convenient to restaurants and several major highways.
Séjour de 1 nuit en août 2021
Réponse de Sherrie Gladney le 30 août 2021
Thank you for staying with us. We're pleased to know you enjoyed your stay.

8/10 Bien

Voyageur vérifié

Voyage en famille
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
The staff was great, very accommodating. Also liked how they had breakfast still available through covid. Disappointed the pool was not open supposedly for maintenance repairs
Séjour de 6 nuits en août 2021
Réponse de Sherrie Gladney le 18 août 2021
Thank you for your feedback. We are pleased that you had a great stay.

10/10 Excellent

Voyageur vérifié

Voyage en famille
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
A Great Family Stay with Helpful Staff
The staff was amazing! The room exceptionally clean housekeeping was outstanding!
Séjour de 2 nuits en août 2021
Réponse de Sherrie Gladney le 16 août 2021
Thank you for your feedback. It's great to know that you've had a great stay.

8/10 Bien

Voyageur vérifié

Voyage en famille, Voyage avec des animaux de compagnie
Les points forts : Personnel et service
They staff was so great and they really cared about our needs. However the property is really worn down from the common areas inside, halls, and rooms. The maintenance man mentioned the property is scheduled for a full remodel which is needed. Just don’t have a schedule for it yet.
Séjour de 3 nuits en août 2021
Réponse de Sherrie Gladney le 9 août 2021
Thank you for your business and sharing your feedback. These issues are currently being addressed with the necessary parties.

4/10 Médiocre

Voyageur vérifié

Voyage en famille avec de jeunes enfants
Les points faibles : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
They closed down the pool with out any reason now. I called to clean my room, I was yelled at, felt like I owe them. It was worse experience staying at Any Marriot Hotel.
Séjour de 8 nuits en juillet 2021
Réponse de Sherrie Gladney le 14 juil. 2021
The pool is closed due to upgrading and material replacement. to the area and equipment room. We apologize for any inconveniences that occurred.