Extérieur

Avis sur Hampton Inn Gaylord

2.5 out of 5
Hampton Inn Gaylord
230 Dickerson Rd, Gaylord, MI

Avis

8,6

Excellent

Note des voyageurs de 10 (Excellent), d’après 332 avis sur 674." "
Note des voyageurs de 8 (Bien), d’après 218 avis sur 674." "
Note des voyageurs de 6 (Satisfaisant), d’après 80 avis sur 674." "
Note des voyageurs de 4 (Médiocre), d’après 27 avis sur 674." "
Note des voyageurs de 2 (Horrible), d’après 17 avis sur 674." "

8,8/10

Propreté

9,0/10

Personnel et service

8,4/10

Équipements

8,4/10

Infrastructures et conditions de l’hébergement

8,4/10

Écoresponsabilité

Avis

6/10 Satisfaisant

Ashley

Les points forts : Personnel et service
Les points faibles : Propreté
Séjour de 1 nuit en mars 2024

6/10 Satisfaisant

Roger

Les points forts : Propreté
Les points faibles : Personnel et service
Séjour de 1 nuit en mars 2024
Réponse de Sarah P. le 25 mars 2024
Thank you for choosing Hampton Inn of Gaylord for your stay!

10/10 Excellent

Lesley

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Séjour de 1 nuit en mars 2024
Réponse de Sarah P. le 25 mars 2024
Thank you for choosing Hampton Inn of Gaylord for your stay!

8/10 Bien

Jonathan

Séjour de 1 nuit en février 2024
Réponse de Sarah P. le 25 mars 2024
Thank you for choosing Hampton Inn of Gaylord for your stay!

10/10 Excellent

Steve

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Séjour de 3 nuits en février 2024
Réponse de Sarah P le 13 févr. 2024
Thank you for choosing the Hampton Inn for your stay. Have a great week!

8/10 Bien

Julie

Les points forts : Propreté et infrastructures et conditions de l’hébergement
Clean quiet close to ski resort
Séjour de 1 nuit en janvier 2024
Réponse de Sarah P. le 31 janv. 2024
Thank you for choosing the Gaylord Hampton Inn for your stay!

10/10 Excellent

Michael

Voyage en famille
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Séjour de 1 nuit en janvier 2024
Réponse de Sarah P. le 31 janv. 2024
Thank you for choosing the Gaylord Hampton Inn for your stay!

2/10 Horrible

Robert

Voyage d’affaires
Les points forts : Personnel et service et équipements
Les points faibles : Propreté et infrastructures et conditions de l’hébergement
Bedding had a huge brown stain on it. Surface mold on the ceiling in the shower area. Very dusty, floors not been swept or moped. Mini fridge was dirty.
Séjour de 1 nuit en janvier 2024
Réponse de Sarah P. le 22 janv. 2024
Thank you for choosing the Gaylord Hampton Inn for your stay. I am sorry for the experience you had while at our property. I will be meeting with housekeeping to ensure this does not happen again. I hope you give us another try when you come back for a visit.

6/10 Satisfaisant

Richard

Les points forts : Personnel et service
Property was not updated Breakfast was coffee cereal Pool was not great For the money i will not be going there again
Séjour de 1 nuit en décembre 2023
Réponse de Sarah P. le 11 déc. 2023
Thank you for choosing the Gaylord Hampton Inn for your stay. I am so sorry about the breakfast, but I think must have skipped over the part of the breakfast bar where we had, 3 hot items, oatmeal, waffles, bagels, toast, muffins, English muffins, yogurt, hard-boiled eggs and fruit. Sometimes there are a lot of people in there so it is overlooked. We are getting ready to do a upgrade to the property and I do hope you give us another try.

10/10 Excellent

Maelyn

Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Excellent location. Staff was very friendly and efficient ! Breakfast was good too !
Séjour de 1 nuit en décembre 2023
Réponse de Sarah P. le 22 déc. 2023
Thank you for choosing the Gaylord Hampton Inn!

10/10 Excellent

Linda

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Friendly staff, quite comfortable rooms.
We travel a lot with a motorcoach tour group. We are picked up in Gaylord and we always choose this hotel although there are plenty of other options. Staff is the primary reason we choose this one.
Séjour de 1 nuit en décembre 2023
Réponse de Sarah P. le 22 déc. 2023
Thank you for choosing the Gaylord Hampton Inn!

10/10 Excellent

Linda

Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Front desk personnel were super friendly and helpful. Room was clean and quiet.
Séjour de 2 nuits en novembre 2023
Réponse de Sarah P. le 4 déc. 2023
Thank you for choosing the Hampton Inn of Gaylord Michigan!

10/10 Excellent

Elijah

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Séjour de 1 nuit en novembre 2023
Réponse de Sarah P. le 4 déc. 2023
Thank you for choosing the Hampton Inn of Gaylord Michigan!

6/10 Satisfaisant

Denny

Voyage en famille
Les points forts : Propreté, équipements, infrastructures et conditions de l’hébergement
I was disappointed ! I received no maid service during a two night stay...
Séjour de 2 nuits en novembre 2023
Réponse de Sarah P. le 13 nov. 2023
Thank you for staying at the Gaylord Hampton Inn. I am sorry about the confusion for the housekeeping. The front desk should have let you know that the new Hilton standard is housekeeping only every other day unless requested daily. I do hope you give us another try when you travel thru town again.

6/10 Satisfaisant

MAJEL, TAMPA

Voyage en famille
Les points forts : Équipements
Les points faibles : Propreté
The check in girl with the tattooed arms was unfriendly and didn't tell people where the elevator was or how to get to their rooms. Very bad attitude. There was another girl at the desk later who was friendly and helpful. Rooms were not very clean, rented four rooms and all need to be recaulked in the shower / tub areas and a detail cleaning performed. The breakfast was great!! lots of room for guests.
Séjour de 1 nuit en octobre 2023
Réponse de Sarah P. le 30 oct. 2023
Thank you for choosing Gaylord Hampton Inn by Hilton. I am sorry about your experience with our guest service assistant. I will also be going over this review with housekeeping to ensure these issues get fixed. We are getting ready to go thru a remodel and we do hope you give us another try soon. Have a great week!

8/10 Bien

Howard

Les points forts : Personnel et service
It was fine
Séjour de 1 nuit en octobre 2023
Réponse de S. Pierce le 26 oct. 2023
Thank you for choosing the Gaylord Hampton Inn. We are so glad you enjoyed your stay and we hope to see you again soon.

10/10 Excellent

Jack, Rochester Hills

Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Close to everything. Walmart behind hotel. Bob Evans restaurant next door.
Séjour de 2 nuits en octobre 2023
Réponse de Sarah Pierce le 23 oct. 2023
Thank you for choosing Hampton Inn if Gaylord. We hope you enjoyed your stay!

8/10 Bien

Robert

Les points forts : Propreté, personnel et service, confort de la chambre
Friendly
Very friendly service. Pumpkin display was very creative. Loved it.
Séjour de 1 nuit en octobre 2023
Réponse de Sarah Pierce le 23 oct. 2023
Thank you for choosing Hampton Inn if Gaylord. We hope you enjoyed your stay!

6/10 Satisfaisant

Julie

Séjour de 2 nuits en octobre 2023
Réponse de Sarah Pierce le 23 oct. 2023
Thank you for choosing Hampton Inn if Gaylord. We hope you enjoyed your stay!

8/10 Bien

Robert

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Séjour de 1 nuit en octobre 2023
Réponse de Sarah Pierce le 23 oct. 2023
Thank you for choosing Hampton Inn if Gaylord. We hope you enjoyed your stay!

8/10 Bien

Renee

Voyage en famille
Les points forts : Propreté
Les points faibles : Personnel et service
The area right where you check in is so plain and needs an update. When we checked in at 3:00 pm, it was cold and rainy. There was NO hot water for hot chocolate. In the morning, on a Sunday with an hour left for breakfast, there was no oatmeal left. My husband asked and the attendant said “she would see what she could do”. Well what she did was nothing. How do you not have oatmeal on a Sunday an hour before the breakfast ends? That’s unacceptable, especially when there were all no hot meat offerings. Definitely disappointed.
Séjour de 1 nuit en octobre 2023
Réponse de Sarah Pierce le 23 oct. 2023
Thank you for choosing to stay at the Hampton Inn of Gaylord. We are getting ready to do an update at the hotel and we hope to see you again soon!

10/10 Excellent

Leslie

Efficient
Séjour de 1 nuit en octobre 2023
Réponse de Sarah Pierce le 23 oct. 2023
Thank you for choosing Hampton Inn if Gaylord. We hope you enjoyed your stay!

10/10 Excellent

Tushar

Séjour de 1 nuit en octobre 2023
Réponse de Sarah P. le 17 nov. 2023
Thank you for choosing the Gaylord Hampton Inn. We are so glad you enjoyed your stay and we hope to see you again soon.

10/10 Excellent

Perer

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Séjour de 1 nuit en octobre 2023
Réponse de Sarah Pierce le 23 oct. 2023
Thank you for choosing Hampton Inn if Gaylord. We hope you enjoyed your stay!

6/10 Satisfaisant

Paul

Voyage en famille
Les points faibles : Propreté, équipements, infrastructures et conditions de l’hébergement
The carpet was abysmally dirty there were q-tips all over the floor left over from the previous occupant. I'm not sure the room was even cleaned prior to our arrival
Séjour de 1 nuit en octobre 2023
Réponse de Sarah Pierce le 26 oct. 2023
Thank you for choosing the Gaylord Hampton Inn. I am so sorry about the experience you had while at our hotel. I will be speaking to housekeeping about this and go over all of the issues. I do hope you give us another try in the future.

8/10 Bien

daniel

Séjour de 1 nuit en octobre 2023
Réponse de Sarah P. le 17 nov. 2023
Thank you for choosing the Gaylord Hampton Inn. We are so glad you enjoyed your stay and we hope to see you again soon.

4/10 Médiocre

Saori

Voyage en famille avec de jeunes enfants, Voyage en famille
Les points faibles : Propreté et infrastructures et conditions de l’hébergement
The cleanliness of the main lobby and breakfast area were fine, but the room I stayed in was not clean and was very disappointing. One of the comforter had blood stains on it. The bathroom was not clean. The ceiling vent looked as it hasn't been cleaned for months, and shower/tub area, including tiled walls, had many pink mold spots. Especially, the shower head was covered with the pink mold, and i had to clean it myself before I let my kids use the shower. My family and I stayed 2 nights at this hotel, but there was no evidence of someone cleaning the room after the first night.
Séjour de 2 nuits en octobre 2023
Réponse de SARAH PIERCE le 10 oct. 2023
Thank you for choosing the Gaylord Hampton Inn for your stay. I am sorry about the cleanliness of your room. This is definitely not Hilton standard, and I will be checking into this. I hope you give us another try when you are thru town.

4/10 Médiocre

Erica

Séjour de 2 nuits en octobre 2023
Réponse de Sarah P. le 30 oct. 2023
Thank you for choosing Hampton Inn. If you would like to reach out and go over the issues you had with your stay I would love to talk. Have a great week!

10/10 Excellent

Tim

Voyage en famille
Les points forts : Personnel et service et infrastructures et conditions de l’hébergement
Worked for me
Séjour de 1 nuit en octobre 2023
Réponse de Sarah Pierce le 6 oct. 2023
Thank you for choosing the Gaylord Hampton Inn!

8/10 Bien

Marcia

Voyage en famille
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Nice place
Séjour de 2 nuits en octobre 2023
Réponse de Sarah Pierce le 9 oct. 2023
Thank you for choosing the Gaylord Hampton Inn for your stay!

10/10 Excellent

BERT

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Séjour de 1 nuit en octobre 2023
Réponse de Sarah Pierce le 9 oct. 2023
Thank you for choosing the Gaylord Hampton Inn for your stay!

10/10 Excellent

CHRISTINE

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Great weekend getaway place to stay
Our stay was awesome. The room was very clean. The bed was so comfortable and i had no problem going to sleep. Being close to Walmart so very convenient. We were impressed with the breakfast-all the choices were great. Overall, wr would stay thete again.
Séjour de 2 nuits en septembre 2023
Réponse de SARAH PIERCE le 2 oct. 2023
Thak you for choosing to stay at the Hampton Inn of Gaylord. We are glad you enjoyed your stay and can't wait to see you again in the future!

8/10 Bien

Alfredo

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Séjour de 2 nuits en septembre 2023
Réponse de Sarah Pierce le 9 oct. 2023
Thank you for choosing the Gaylord Hampton Inn for your stay!

10/10 Excellent

Julie

Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
I called two days after we left when I realized we left our jackets in the closet of our room. The desk clerk said nothing had been found. I called again two days later, and the desk clerk was very helpful,, checking the lost, and found, saying they had our jackets, thank you to Hampton Inn! Our stay was short, but enjoyable.
Séjour de 1 nuit en septembre 2023
Réponse de SARAH PIERCE le 29 sept. 2023
I AM SO GLAD WE WERE ABLE TO GET BACK TO YOU ON THIS. I DID TRY AND SEND A MESSAGE THRU HERE TO LET YOU KNOW WE FOUND THEM. HAVE A GREAT WEEK AND WE HOPE TO SEE YOU AGAIN SOON.

10/10 Excellent

Natalie

Voyage en famille
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Séjour de 1 nuit en septembre 2023
Réponse de Sarah Pierce le 27 sept. 2023
Thank you for staying at the Gaylord Hampton Inn. We are glad you enjoyed your stay and are looking forward to seeing you next time you are thru town!

8/10 Bien

Sandra

Voyage en famille
Les points forts : Personnel et service et confort de la chambre
Séjour de 1 nuit en septembre 2023
Réponse de Sarah P. le 17 nov. 2023
Thank you for choosing the Gaylord Hampton Inn. We are so glad you enjoyed your stay and we hope to see you again soon.

6/10 Satisfaisant

Jerry

Séjour de 1 nuit en août 2023
Réponse de Sarah Pierce le 19 sept. 2023
Thank you so much for choosing the Gaylord Hampton Inn for your stay!

10/10 Excellent

Omega

Séjour de 1 nuit en août 2023
Réponse de Sarah Pierce le 20 sept. 2023
Thank you for choosing the Gaylord Hampton Inn by Hilton for your stay!

10/10 Excellent

James

Voyage en groupe
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Séjour de 2 nuits en août 2023
Réponse de Sarah Pierce le 19 sept. 2023
Thank you so much for choosing the Gaylord Hampton Inn for your stay!

10/10 Excellent

Mark

Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
All was well, even the beds were comfy... that was a plus.
Séjour de 1 nuit en août 2023
Réponse de Sarah Pierce le 19 sept. 2023
Thank you so much for choosing the Gaylord Hampton Inn for your stay!

4/10 Médiocre

David

Voyage en famille
Les points faibles : Équipements
Room was dirty! Underwear on the floor, trash behind the chair
Séjour de 2 nuits en août 2023
Réponse de Sarah Pierce le 19 sept. 2023
Thank you so much for choosing the Gaylord Hampton Inn for your stay! I am sorry about the experience you had with your room. I will be speaking with the staff about this concern. I do hope you give us another try in the future!

10/10 Excellent

Samuel

Séjour de 1 nuit en août 2023
Réponse de Sarah Pierce le 19 sept. 2023
Thank you so much for choosing the Gaylord Hampton Inn for your stay!

10/10 Excellent

devon

Voyage en couple
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
No issues
Séjour de 1 nuit en août 2023
Réponse de Sarah Pierce le 19 sept. 2023
Thank you so much for choosing the Gaylord Hampton Inn for your stay!

6/10 Satisfaisant

Janice

Voyage en famille, Voyage en couple
Les points forts : Équipements
Found ants in the corner of the room on food that was left in the corner. No kleenex, no body wash. Desk was very helpful
Séjour de 3 nuits en août 2023
Réponse de Sarah Pierce le 19 sept. 2023
Thank you so much for choosing the Gaylord Hampton Inn for your stay! I am sorry about the experience you had with your room. I will be speaking with the staff about this concern. I do hope you give us another try in the future!

8/10 Bien

ANILABEN

Les points forts : Infrastructures et conditions de l’hébergement
Séjour de 1 nuit en août 2023
Réponse de Sarah Pierce le 19 sept. 2023
Thank you so much for choosing the Gaylord Hampton Inn for your stay!

6/10 Satisfaisant

Ayumi, Whitmore Lake

Voyage en famille
Les points forts : Propreté, équipements, infrastructures et conditions de l’hébergement
Great location. Clean.
Séjour de 1 nuit en août 2023
Réponse de Sarah Pierce le 19 sept. 2023
Thank you so much for choosing the Gaylord Hampton Inn for your stay!

10/10 Excellent

Denise

Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
This Hampton Inn was located just off the interstate and very convenient for travel. All the shopping and dining was located within minutes of the hotel, and several places were within walking distance. Walkable included a mall with Walmart and Lowes. Just down the road was brand new retail shops that were very safe, clean and convenient. There were several dining options, with a Bob Evans restaurant right at the edge of the parking lot. The breakfast was in the hotel was great, with lots of options for sit down or on the go. It included make your own waffles with fresh fruit and slice almonds. There were no draw backs to this hotel, however would have been even better if they had a hot tub.
Séjour de 1 nuit en août 2023
Réponse de Sarah Pierce le 23 août 2023
Thank you for choosing to stay at our property. We are so glad you enjoyed your stay and can't wait to see you on your next visit!

10/10 Excellent

Mary

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Very nice place
Séjour de 1 nuit en août 2023
Réponse de Sarah Pierce le 19 sept. 2023
Thank you so much for choosing the Gaylord Hampton Inn for your stay!

10/10 Excellent

Alex

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Séjour de 1 nuit en août 2023
Réponse de Sarah Pierce le 19 sept. 2023
Thank you so much for choosing the Gaylord Hampton Inn for your stay!

10/10 Excellent

Joseph

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Séjour de 1 nuit en août 2023
Réponse de Sarah Pierce le 19 sept. 2023
Thank you so much for choosing the Gaylord Hampton Inn for your stay!