Avis sur Radisson Hotel Grand Rapids Riverfront
Radisson Hotel Grand Rapids Riverfront
270 Ann Street NW, Grand Rapids, MI
Avis
6,8
6,6/10
Propreté
7,6/10
Personnel et service
6,4/10
Équipements
6,2/10
Infrastructures et conditions de l’hébergement
6,4/10
Écoresponsabilité
Avis
Voyage en groupe
2 avr. 2021
Les points forts : Confort de la chambre
Les points faibles : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Séjour de 1 nuit en avril 2021
Réponse de Manager le 3 avr. 2021
Thank you for taking the time to share your comments regarding our hotel. We hope to see you again to provide you with an exceptional level of service and hospitality.
6/10 Satisfaisant
Samantha
Voyage en famille avec de jeunes enfants, Voyage en famille
15 avr. 2024
Samantha
Séjour de 3 nuits en avril 2024
Réponse de Manager le 17 avr. 2024
Hello Samantha, We apologize for any inconvenience you experienced during your stay. We always strive to maintain a welcoming atmosphere for our guests. Rest assured, we value your feedback and will share it with the team. Your comments are important to us as we continue to improve our services for all future visitors to enjoy their stay to the fullest.
8/10 Bien
Jenai
Voyage en couple
9 avr. 2024
Jenai
Séjour de 1 nuit en février 2024
Réponse de Manager le 11 avr. 2024
Hello Jenai,We regret to hear about your experience and appreciate your feedback. Your concerns have been noted and will be shared with our housekeeping team for further improvement. We hope you will consider staying with us again in the future to experience the high standards we aim to uphold.
8/10 Bien
Alan
2 avr. 2024
Les points forts : Propreté
Alan
Séjour de 3 nuits en mars 2024
Réponse de Manager le 4 avr. 2024
Hello Alan, We appreciate your recent stay at our hotel. If you have any specific feedback, we encourage you to kindly reach out to us directly. We value your experience and look forward to welcoming you back in the future.
6/10 Satisfaisant
Wendy
26 mars 2024
Les points forts : Personnel et service
Les points faibles : Propreté et infrastructures et conditions de l’hébergement
Wendy
Séjour de 1 nuit en mars 2024
Réponse de Manager le 29 mars 2024
Hello Wendy, We regret to hear that your stay did not meet your expectations. Please feel free to contact us directly to discuss any concerns you may have. We value your feedback and would like the opportunity to address them appropriately.
6/10 Satisfaisant
sarah
Voyage en famille
18 mars 2024
Les points forts : Personnel et service
Les points faibles : Propreté et infrastructures et conditions de l’hébergement
sarah
Séjour de 1 nuit en mars 2024
Réponse de Manager le 22 mars 2024
Hello sarah, Thank you for sharing your feedback with us. We are glad to hear that you found our staff amazing and enjoyed the great view from your room. We will certainly take your comments about the cleanliness and the bathroom fan into consideration for future improvements. Your input is invaluable to us as we strive to enhance our guest experience.
10/10 Excellent
Lisa
18 mars 2024
Lisa
Séjour de 1 nuit en mars 2024
Réponse de Manager le 22 mars 2024
Hello Lisa,Thank you for choosing to stay with us! We are thrilled to hear that you had a wonderful experience at our hotel. We hope to welcome you back soon for another enjoyable stay.
2/10 Horrible
Mark
Voyage en couple
15 mars 2024
Les points faibles : Propreté, personnel et service, équipements
Mark
Séjour de 1 nuit en mars 2024
Réponse de Manager le 17 mars 2024
Hello Mark,Thank you for sharing your experience with us, we take all feedback seriously. We apologize for any oversights you encountered during your stay and will address these concerns with our team to prevent future occurrences. We appreciate your candid remarks and regret any inconvenience caused.
6/10 Satisfaisant
Jeri
Voyage en famille
10 mars 2024
Les points forts : Personnel et service
Jeri
Séjour de 2 nuits en mars 2024
Réponse de Manager le 13 mars 2024
Hello Jeri, We appreciate you sharing your view of the river with us. Your feedback is valuable as we continually strive to enhance our guests' experiences. Should you have any further comments or suggestions, please do not hesitate to reach out to our management team.
6/10 Satisfaisant
Kelsie
10 mars 2024
Kelsie
Séjour de 2 nuits en mars 2024
Réponse de Manager le 14 mars 2024
Hello Kelsie, We're sorry to hear you rated your stay a 3 out of 5. Please feel free to contact us directly to share any specific feedback from your experience with us, so we can address any concerns and improve our service.
8/10 Bien
Tiffany
10 mars 2024
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Tiffany
Séjour de 1 nuit en mars 2024
Réponse de Manager le 13 mars 2024
Hello Tiffany, We appreciate your feedback on the quiet location and proximity to restaurants and shopping. Your input on public transportation options is noted for future improvements. We hope you had a pleasant stay overall and look forward to welcoming you back soon.
4/10 Médiocre
sabrina
8 mars 2024
Les points faibles : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
sabrina
Séjour de 4 nuits en février 2024
Réponse de Manager le 9 mars 2024
Hello sabrina,We apologize for any inconvenience you experienced during your stay. We encourage guests to inform us of any concerns during their stay to address them promptly. Please contact the management directly for deposit inquiries. We appreciate your feedback and will use it to improve our services for future guests.
2/10 Horrible
Tara
8 mars 2024
Les points faibles : Équipements
Tara
Séjour de 1 nuit en mars 2024
Réponse de Manager le 9 mars 2024
Hello Tara,We apologize for the inconvenience you encountered during your stay. Guest feedback is essential, and we will address your concerns with our team to prevent such incidents in the future. Kindly reach out to the management regarding any refund inquiries. Thank you for bringing this to our attention.
4/10 Médiocre
Bonnie
Voyage en couple
5 mars 2024
Les points faibles : Propreté, équipements, infrastructures et conditions de l’hébergement
Bonnie
Séjour de 1 nuit en février 2024
Réponse de Manager le 7 mars 2024
Hello Bonnie, We appreciate your feedback and are sorry to hear about your experience. We will share your comments with our team for improvements. Your input helps us enhance the guest experience.
10/10 Excellent
Shawn
4 mars 2024
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Shawn
Séjour de 3 nuits en mars 2024
Réponse de Manager le 7 mars 2024
Hello Shawn,Dear valued guest, it was a pleasure to hear that you enjoyed your stay with us. Should you have any further feedback to share, please don't hesitate to reach out to us directly. We look forward to welcoming you back soon!
6/10 Satisfaisant
Bonnie
2 mars 2024
Bonnie
Séjour de 1 nuit en février 2024
Réponse de Manager le 22 mars 2024
Hello Bonnie,We appreciate you choosing our hotel for your stay. If there is anything we can do to improve your experience in the future, please do not hesitate to contact us directly. We look forward to welcoming you back soon.
2/10 Horrible
Bryan
25 févr. 2024
Les points faibles : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Bryan
Séjour de 1 nuit en février 2024
Réponse de Manager le 28 févr. 2024
Hello Bryan, We're sorry to hear that you didn't have a satisfying experience during your stay. Please feel free to contact us directly to discuss any concerns you may have so we can address them appropriately.
10/10 Excellent
Lorenzo
Voyage en famille
25 févr. 2024
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Lorenzo
Séjour de 1 nuit en février 2024
Réponse de Manager le 27 févr. 2024
Hello Lorenzo,We are joyful to hear that you enjoyed our pool, hot tub, and fishing area by the river during your stay. Your positive feedback is appreciated, and we hope you had a relaxing time making use of our amenities. Thank you for sharing your experience with us.
8/10 Bien
Casandra
Voyage en famille
23 févr. 2024
Les points forts : Personnel et service
Casandra
Séjour de 1 nuit en février 2024
Réponse de Manager le 24 févr. 2024
Hello Casandra,We're pleased to hear you enjoyed the ample hot tub during your stay. Guest feedback helps us improve our services for future visitors. Should you have further comments or suggestions, please don't hesitate to reach out to our management team. Your input is valued to enhance our guests' experiences.
10/10 Excellent
jeffrey
16 févr. 2024
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
jeffrey
Séjour de 1 nuit en février 2024
Réponse de Manager le 17 févr. 2024
Hello jeffrey,Thank you for your review! We're delighted to hear that our hotel's central location was convenient during your stay. We strive to provide our guests with easy access to nearby attractions and amenities. We hope to have the pleasure of welcoming you back in the future.
4/10 Médiocre
Patricia
Voyage en couple
14 févr. 2024
Les points faibles : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Patricia
Séjour de 1 nuit en février 2024
Réponse de Manager le 17 févr. 2024
Hello Patricia, We apologize for any inconvenience you experienced during your stay. Our restaurant opening hours may vary based on demand, and we regret if it was not available during your visit. Regarding the hot tub, we understand your disappointment and apologize for any confusion. Kindly note that the hot tub availability is subject to maintenance and safety regulations. We apologize for any inconvenience caused and appreciate your understanding in this matter.
6/10 Satisfaisant
David
Voyage en famille, Voyage en groupe
12 févr. 2024
Les points forts : Personnel et service et équipements
David
Séjour de 1 nuit en février 2024
Réponse de Manager le 15 févr. 2024
Hello David, Thank you for sharing your feedback with us. We are pleased to hear that you enjoyed our convenient location and competitive pricing. We appreciate your observations regarding the areas in need of maintenance, and we apologize for any inconvenience caused. Rest assured, we continuously strive to provide a comfortable stay for our guests and our team will address the issues you mentioned. We hope to have the opportunity to welcome you back in the future.
6/10 Satisfaisant
Nicole
11 févr. 2024
Les points forts : Personnel et service
Nicole
Séjour de 1 nuit en février 2024
Réponse de Manager le 15 févr. 2024
Hello Nicole, We appreciate you taking the time to rate your recent stay with us. If you have any specific feedback or concerns about your experience, we encourage you to reach out to our hotel directly so that we can address any issues and further improve. We value your feedback and hope to welcome you back in the future to provide you with a better experience.
4/10 Médiocre
Gerardo, Rochester Hills Mi
Voyage en famille
11 févr. 2024
Les points faibles : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Gerardo
Séjour de 1 nuit en février 2024
Réponse de Manager le 14 févr. 2024
Hello Gerardo, We apologize for any inconvenience you experienced during your stay with us. Our housekeeping team strives to maintain high cleaning standards, and we will address the issues you mentioned with them. We appreciate your feedback and will work towards resolving these concerns. Thank you for bringing this to our attention.
2/10 Horrible
Mandi
11 févr. 2024
Les points faibles : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Mandi
Séjour de 1 nuit en février 2024
Réponse de Manager le 15 févr. 2024
Hello Mandi, We are sorry to hear that your experience at our hotel did not meet your expectations. We value your feedback and encourage you to reach out to us directly so that we can address any concerns you may have had during your stay. Our team is committed to providing excellent service and ensuring the comfort of all our guests.
2/10 Horrible
Alexandro
Voyage en famille, Voyage en couple
4 févr. 2024
Les points faibles : Personnel et service, équipements, infrastructures et conditions de l’hébergement
Alexandro
Séjour de 2 nuits en février 2024
Réponse de Manager le 7 févr. 2024
Hello Alexandro, We apologize for any inconveniences you experienced during your stay. We appreciate your feedback and have shared it with our team for further improvements. We encourage guests to reach out to our management team regarding any concerns during their stay. Thank you for choosing our hotel and we hope to have the opportunity to serve you better in the future.
4/10 Médiocre
James
Voyage en couple
4 févr. 2024
Les points forts : Personnel et service
Les points faibles : Propreté et équipements
James
Séjour de 1 nuit en février 2024
Réponse de Manager le 7 févr. 2024
Hello James, We apologize for any inconveniences you experienced during your stay. We appreciate your feedback and will forward it to the appropriate departments for review. We strive to provide a comfortable and enjoyable stay for all our guests. Thank you for highlighting the positive aspect of the pillows, and we hope to have the opportunity to host you again in the future.
4/10 Médiocre
John
31 janv. 2024
Les points faibles : Personnel et service, équipements, infrastructures et conditions de l’hébergement
John
Séjour de 1 nuit en janvier 2024
Réponse de Manager le 1 févr. 2024
Hello John, Thank you for bringing this to our attention. We apologize for any inconvenience caused during your stay. Our restaurant may have been temporarily closed for scheduled maintenance or renovation. We appreciate your understanding and hope to have the opportunity to welcome you back in the future.
10/10 Excellent
Lindsay
29 janv. 2024
Lindsay
Séjour de 1 nuit en janvier 2024
Réponse de Manager le 22 mars 2024
Hello Lindsay,Thanks for sharing this rating and for making our day. We're very happy to hear you enjoyed your stay with us! We look forward to welcoming you back soon for another wonderful experience.
2/10 Horrible
Liberty
28 janv. 2024
Liberty
Séjour de 1 nuit en janvier 2024
Réponse de Manager le 22 mars 2024
Hello Liberty, We are sorry to hear that your stay did not meet your expectations. Please feel free to contact us directly to discuss any concerns you may have so that we can address them promptly. We value your feedback and aim to provide a positive experience for all our guests.
4/10 Médiocre
Tiara
Voyage en groupe
28 janv. 2024
Les points faibles : Propreté et infrastructures et conditions de l’hébergement
Tiara
Séjour de 1 nuit en janvier 2024
Réponse de Manager le 29 janv. 2024
Hello Tiara,Thank you for sharing your feedback with us. We apologize for any inconvenience caused during your stay. Our team is constantly working to ensure a pleasant experience for all guests. We encourage you to reach out to our management team directly to address your concerns and explore potential solutions. Your satisfaction is important to us.
8/10 Bien
Jocelyn
Voyage d’affaires, Voyage en couple
28 janv. 2024
Les points forts : Personnel et service et équipements
Jocelyn
Séjour de 1 nuit en janvier 2024
Réponse de Manager le 28 janv. 2024
Hello Jocelyn,Thank you for choosing our hotel for your stay. We apologize for any inconvenience caused by the issue with the shower. We appreciate your feedback and will ensure that it is addressed by our maintenance team. We apologize for the inconvenience with the vending machines and appreciate your understanding as we work to resolve the issue.
2/10 Horrible
Zhaoxia
Voyage en famille avec de jeunes enfants
27 janv. 2024
Les points faibles : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Zhaoxia
Séjour de 1 nuit en janvier 2024
Réponse de Manager le 28 janv. 2024
Hello Zhaoxia,We're sorry to hear about your experience at our hotel. Our pool and hot tub are regularly cleaned and maintained, but we apologize if they didn't meet your expectations during your stay. We appreciate your feedback regarding the noise from the heater and refrigerator in your room as well as the noise from a neighboring room. We will address these concerns with our maintenance team. As for the smell of curry, we strive to accommodate various culinary preferences and apologize if it was not to your liking. We value your feedback and will use it to continue improving our services.
2/10 Horrible
Dave
Voyage en famille
27 janv. 2024
Les points faibles : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Dave
Séjour de 2 nuits en janvier 2024
Réponse de Manager le 28 janv. 2024
Hello Dave,Thank you for sharing your feedback. We apologize for any inconvenience you experienced during your stay. We appreciate your comments and will address them with our team to ensure that our facilities and housekeeping standards are up to our guests' expectations. Your satisfaction is important to us and we hope to have the opportunity to regain your trust in the future.
2/10 Horrible
Dominick
27 janv. 2024
Les points faibles : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Dominick
Séjour de 2 nuits en janvier 2024
Réponse de Manager le 27 janv. 2024
Hello Dominick,Thank you for sharing your feedback with us. We appreciate your comments regarding the condition of the hotel rooms and the hot tub. Guest satisfaction is of utmost importance to us, and we sincerely apologize for any inconvenience you experienced. We value your input and will share it with our management team for further improvements.
2/10 Horrible
Pamela
Voyage en famille, Voyage d’affaires
27 janv. 2024
Les points faibles : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Pamela
Séjour de 1 nuit en janvier 2024
Réponse de Manager le 28 janv. 2024
Hello Pamela,Thank you for sharing your feedback with us. We sincerely apologize for the inconveniences you encountered during your stay. We understand that the issues with the toilet, shower, and cleanliness were unacceptable. We will ensure to address these concerns internally to improve our services. However, we kindly request you to reach out to our management team directly for further assistance regarding your experience. We appreciate your understanding and hope to have the opportunity to provide a better stay in the future.
2/10 Horrible
Damon
Voyage en couple
21 janv. 2024
Les points forts : Personnel et service
Les points faibles : Équipements et infrastructures et conditions de l’hébergement
Damon
Séjour de 1 nuit en janvier 2024
Réponse de Manager le 22 janv. 2024
Hello Damon, We appreciate you choosing our hotel for your stay. We would love to hear more about your experience so we can address any concerns you may have had. Please feel free to contact us directly so we can ensure your future stay exceeds your expectations.
6/10 Satisfaisant
Dymon
Voyage en famille avec de jeunes enfants
20 janv. 2024
Les points faibles : Équipements et infrastructures et conditions de l’hébergement
Dymon
Séjour de 1 nuit en janvier 2024
Réponse de Manager le 22 janv. 2024
Hello Dymon, Thank you for bringing this to our attention. We apologize for any inconvenience caused by the issue with the water pipeline. We value your feedback and will address it with our team to ensure a better experience for our guests in the future.
10/10 Excellent
Luis
Voyage d’affaires
17 janv. 2024
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Luis
Séjour de 1 nuit en janvier 2024
Réponse de Manager le 19 janv. 2024
Hello Luis,Thank you for choosing our hotel during your recent stay! We are absolutely thrilled to hear that you had such a wonderful experience with us. Our team strives to provide exceptional service to all our guests, and it is incredibly rewarding to know that we succeeded in making your stay memorable. Should you have any further feedback or require any assistance, please do not hesitate to reach out to us. We hope to have the pleasure of welcoming you back in the near future.
6/10 Satisfaisant
Sarah
Voyage en famille
16 janv. 2024
Les points forts : Propreté, personnel et service, confort de la chambre
It served it's purpose
Sarah
Séjour de 2 nuits en janvier 2024
Réponse de Manager le 17 janv. 2024
Hello Sarah, Thank you for taking the time to share your feedback with us. We appreciate your compliments regarding the amenities in your room, the friendly service from our housekeeping staff, and the convenient location of the hotel. We apologize for any cleanliness issues you encountered and have shared your comments with our team for improvement. Regarding the Wi-Fi, we experienced an unexpected technical issue during your stay, and we apologize for any inconvenience caused. Our team is working diligently to resolve this matter. Thank you for bringing the pool issues to our attention. We will investigate and address them accordingly. We hope to have the opportunity to welcome you back in the future and provide you with an improved experience.
2/10 Horrible
Bryan
14 janv. 2024
Les points faibles : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
People will know you stayed there by how you sme…
Bryan
Séjour de 1 nuit en janvier 2024
Réponse de Manager le 17 janv. 2024
Hello Bryan, We apologize for any inconvenience caused during your stay. Our hotel facilities and restaurant choices are designed to cater to a variety of preferences. We regret that the aroma from the Indian restaurant was not to your liking. Please feel free to contact our management team directly with any specific concerns regarding dry cleaning requirements for your clothes. Thank you for your feedback.
4/10 Médiocre
Amy
Voyage en famille
11 janv. 2024
Les points forts : Personnel et service
Les points faibles : Propreté et infrastructures et conditions de l’hébergement
Amy
Séjour de 2 nuits en janvier 2024
Réponse de Manager le 13 janv. 2024
Hello Amy,Thank you for sharing your feedback with us. We apologize for any inconvenience you experienced during your stay. We have noted your comments regarding the cleanliness of the property, ice machines, vending machines, fridge, TV, and pool. We appreciate your feedback as it allows us to address any areas for improvement.
10/10 Excellent
Leilani
Voyage en groupe
2 janv. 2024
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
overall a good pick
Leilani
Séjour de 1 nuit en décembre 2023
Réponse de Manager le 8 janv. 2024
Hello Leilani, Thank you for choosing to stay with us and for taking the time to share your feedback. We're glad to hear that our front desk team provided you with excellent customer service and were able to promptly address the issue with your first room's toilet. We apologize for any inconvenience caused, but we're pleased that you were satisfied with the alternative room provided and enjoyed the beautiful view of the river. It's great to know that you had a peaceful night and found the beds comfortable. We appreciate your kind words and wish you a belated Happy New Year!
8/10 Bien
Valissa
2 janv. 2024
Les points forts : Personnel et service, équipements, infrastructures et conditions de l’hébergement
Valissa
Séjour de 2 nuits en décembre 2023
Réponse de Manager le 8 janv. 2024
Hello Valissa, We appreciate your recent stay at our hotel. If you have any specific feedback, we encourage you to kindly reach out to us directly. We value your experience and look forward to welcoming you back in the future.
6/10 Satisfaisant
Steven
1 janv. 2024
Steven
Séjour de 1 nuit en décembre 2023
Réponse de Manager le 1 févr. 2024
Hello Steven, We appreciate you choosing our hotel for your stay. If you have any further feedback, please feel free to reach out to us directly. We hope to have the opportunity to welcome you back in the future for an improved experience.
10/10 Excellent
Eugene
31 déc. 2023
Eugene
Séjour de 1 nuit en décembre 2023
Réponse de Manager le 22 janv. 2024
Hello Eugene,Thank you for choosing our hotel for your stay! We are delighted to hear that you had a wonderful experience with us. Our team strives to provide exceptional service and create memorable stays. Should you have any further comments or suggestions, please do not hesitate to reach out to us. We hope to welcome you back in the future!
10/10 Excellent
Randy
Voyage en famille
30 déc. 2023
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Nice stay
Randy
Séjour de 1 nuit en décembre 2023
Réponse de Manager le 4 janv. 2024
Hello Randy, Thank you for choosing our hotel for your recent stay. We're glad to hear that you found our hotel to be nice and enjoyed the comfortable desk chair in your room. It's a shame you couldn't make it to the Taste of India restaurant, but we hope you had a great time at the concert. We appreciate your feedback and look forward to welcoming you back in the future should your travels bring you our way again.
2/10 Horrible
Emmanuel
30 déc. 2023
Emmanuel
Séjour de 2 nuits en décembre 2023
Réponse de Manager le 31 déc. 2023
Hello Emmanuel,We apologize for the inconvenience you experienced during your stay. We strive to provide exceptional service and amenities for our guests. Please feel free to reach out to our management team for further assistance or to address any concerns you may have. Thank you for your feedback.
10/10 Excellent
Lynn
Voyage d’affaires
28 déc. 2023
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Lynn
Séjour de 2 nuits en décembre 2023
Réponse de Manager le 30 déc. 2023
Hello Lynn,We appreciate your feedback and are delighted to hear that our prompt and welcoming check-in experience stood out to you. It is our priority to make every guest feel safe and valued from the moment they arrive. Thank you for choosing our hotel, and we hope to welcome you back in the future.
10/10 Excellent
Reatta
Voyage d’affaires
26 déc. 2023
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Reatta
Séjour de 4 nuits en octobre 2023
Réponse de Manager le 28 déc. 2023
Hello Reatta,Thank you for choosing to stay with us! We're thrilled to hear that you had a wonderful experience during your stay. If you have any further feedback or if there's anything else we can assist you with, please don't hesitate to reach out to us. We hope to welcome you back soon for another enjoyable stay!