Good, quality hotel
Publié le 17 oct. 2017
My family needed a good, quality hotel for a stop during a trip, and found this one in Grand Rapids. The staff was very friendly, and I could tell many of them were interested in making our stay as pleasant as possible. Room was very clean. Breakfast was one of the best we've had for a warm, continental breakfast. With our three young children, we also enjoyed the pool, which was clean and nice. The hotel has a very convenient location in Grand Rapids. The only drawback to our stay was that some things were a little outdated, or could use minor repairs, such as the ceiling in our bathroom was chipping, the toilet was "running," and the pool room was so humid, it rusted anything that was metal in there. But these weren't huge issues, and were easily overcome by the pleasantness of the rest of our stay.
Commentaire laissé par : Direction de l'hôtel
18 oct. 2017 par Kristan Z., Direction de l'hôtel
Thank you for your feedback and for taking the time to write about your experience. We are delighted to read that you enjoyed the customer service provided by our staff. We are sorry you were not satisfied with the accommodations of your room. We will review the conditions of your room with our housekeeping staff to ensure all guest rooms are up to Country Inns & Suites by Carlson standards.
Assistant General Manager