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Avis sur Holiday Inn Express & Suites Grand Canyon, an IHG Hotel

2.5 out of 5
Holiday Inn Express & Suites Grand Canyon, an IHG Hotel
226 Highway 64 N, Grand Canyon, AZ

Avis

8,8

Excellent

Note des voyageurs de 10 (Excellent), d’après 590 avis sur 1039." "
Note des voyageurs de 8 (Bien), d’après 279 avis sur 1039." "
Note des voyageurs de 6 (Satisfaisant), d’après 114 avis sur 1039." "
Note des voyageurs de 4 (Médiocre), d’après 40 avis sur 1039." "
Note des voyageurs de 2 (Horrible), d’après 16 avis sur 1039." "

9,0/10

Propreté

9,2/10

Personnel et service

8,4/10

Équipements

8,6/10

Infrastructures et conditions de l’hébergement

8,6/10

Écoresponsabilité

Avis

10/10 Excellent

Sylvain

Les points forts : Propreté et infrastructures et conditions de l’hébergement
Pour nous le matelas n etait pas assez dur
Séjour de 1 nuit en février 2024
Réponse de Elena le 13 mars 2024
Dear Sylvain,Thank you for your review and especially for choosing to stay with us during your Grand Canyon Adventure!Sincerely,Elena V.General Manager

4/10 Médiocre

Philippe

Séjour de 1 nuit en janvier 2024
Réponse de Elena le 24 janv. 2024
Dear Philippe,We are pleased you had a Great stay! Thank you for your review and especially for choosing to stay with us during your Grand Canyon Adventure!Sincerely,Elena V.General Manager

10/10 Excellent

paul

Les points forts : Propreté
Séjour de 3 nuits en janvier 2024
Réponse de Elena le 16 janv. 2024
Dear Paul,Thank you for your review and especially for choosing to stay with us during your Grand Canyon Adventure!Sincerely,Elena V.General Manager

4/10 Médiocre

Wenceslas

Voyage en famille
Les points forts : Propreté
Une caution abusive
L'hôtel prend une caution de 300$ et prélève 20$ au cas où les clients auraient un animal de compagnie non déclaré (?) et d'odeur de cigarette dans la chambre. Les 20$ ne sont remboursés que plusieurs semaines après le séjour. Ces pratiques sont inadmissible, sachant que nous n'en n'avions pas été averti lors de la réservation. Dernière fois chez Holiday inn !
Séjour de 1 nuit en novembre 2023
Réponse de Elena le 7 nov. 2023
Dear Wenceslas,Thank you for sharing your experience with us, regarding the deposit for our Hotel. We do take a 20 authorization in addition to your room and tax in case of incidentals, this practice is done in all Hotels not just Holiday Inn--I'm sorry you felt this was something new being done. Once you check out, depending on your bank the authorization drops of within 48 business hours. Once again, thank you for your review and for staying with us. Sincerely,Elena V. General Manager

10/10 Excellent

Edgar

Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Exelent
Séjour de 1 nuit en août 2023

8/10 Bien

Franck

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Hôtel parfaitement situé sur la route du Grand Canyon. Clean. Staff OK En revanche isolation à revoir…Pour celles et ceux qui ont le sommeil léger, la nuit pourrait être longue…
Séjour de 1 nuit en juillet 2023

8/10 Bien

franck

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Hôtel avec grande chambre confortable. Petit jacuzzi sympa après rando. Petit déjeuner pauvre.
Séjour de 1 nuit en juillet 2023

6/10 Satisfaisant

laurent

Voyage en famille
Les points forts : Propreté
Les points faibles : Personnel et service
Accueil peu sympathique contrairement aux personnes du petit déjeuner. Pour le reste fait le job, bien pour une étape si prix de la chambre pas trop élevé. Fait viellot.
Séjour de 1 nuit en décembre 2022
Réponse de Elena le 30 déc. 2022
Dear Laurent,We are pleased you had a comfortable stay and especially enjoyed clean rooms. Thank you for your review and for staying with us during your Grand Canyon Adventure!Sincerely,Elena VGeneral Manager

2/10 Horrible

THIERRY

Séjour de 1 nuit en septembre 2022
Réponse de Elena le 17 sept. 2022
Dear Thierry,Thank you for sharing your review, it is our goal to consistently provide good service and accommodations for our guests. I'm sorry that we didn't meet your expectations. Once again, thank you for your review and for staying with us.Sincerely,elena VGeneral Manager

10/10 Excellent

Eric

Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Hôtel bien situé et propre Excellent déjeuner
Séjour de 1 nuit en septembre 2022
Réponse de Elena le 17 sept. 2022
Dear Eric,We are pleased you had a Great stay and especially enjoyed our clean hotel and breakfast! Thank you for your review and especially for choosing to stay with us during your Grand Canyon Adventure!Sincerely,Elena VGeneral Manager

8/10 Bien

Georges

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Hôtel très bien je recommande
Grande chambre avec salon Piscine et spa correct Petit déjeuner très bien Attendons geste commercial Hotels.com Car l’offre le matin même était inférieure de 200€ Sur 4 nuits Réclamation à moins de 24 heures rejetée cgv
Séjour de 4 nuits en août 2022
Réponse de Elena le 13 août 2022
Dear Georges, We are pleased you had a wonderful stay and especially enjoyed our comfortable rooms and pool! Thank you for your review and for staying with us during your Grand Canyon Adventure! Sincerely, Elena V General Manager

10/10 Excellent

Eloi, St Joseph de beauce

Voyage en famille
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
L'hotel est parfait, neuf et propre. Le quartier ou il est situe est bien loin d'etre a la hauteur du standard de l'hotel principalement par la presence d'itinerant et de motel au portes et fenetres placardes. J'imagine que d'autres promoteurs verront a transformer le quartier quiquonque a deja sejourne a Manitou sait que il y a des problemes lies a la consommation de drogues dures dans la municipalite , la police exerce une surveillance efficace mais ne peut endiguer tout le probleme il y a un potentiel a developer. Ceci dit je n'hesite pas une seconde a recommender cet hotel.
Séjour de 1 nuit en juillet 2022
Réponse de Elena le 7 août 2022
Dear Eloi, We appreciate your review, however we are not located in Manitou so I believe this review is for that Hotel! Sincerely, Elena V General Manager

6/10 Satisfaisant

Nicolas

Voyage en famille
Photos of the property looked terrific online , but in person very disappointing 😃
Séjour de 1 nuit en avril 2024

10/10 Excellent

Sulimar

Voyage en famille, Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Excelente atención y limpieza
Séjour de 1 nuit en avril 2024

10/10 Excellent

Melissa

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Séjour de 1 nuit en avril 2024

8/10 Bien

Tim

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Séjour de 2 nuits en avril 2024

8/10 Bien

Anne

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
It got the job done. Long walk to the pool area, so we didn't use it. Breakfast and breakfast staff was excellent. Not many options in town but overpriced for what we got.
Séjour de 1 nuit en avril 2024

10/10 Excellent

Stephanie, Adrian

Voyage en famille
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Very nice Super clean Breakfast was amazing
Séjour de 2 nuits en avril 2024

8/10 Bien

Sarvesh

Voyage en famille avec de jeunes enfants
Les points forts : Équipements
This hotel has excellent location. it’s very close to South entrance of Grand Canyon national park. Overall hotel is good. It’s old building so things look little dull. There were many good options for breakfast.
Séjour de 2 nuits en avril 2024
Réponse de Elena le 16 avr. 2024
Dear Sarvesh,We are pleased you had a Great stay and especially enjoyed our clean rooms. I'm pleased our staff was able to make your stay memorable! Thank you for your review and especially for choosing to stay with us during your Grand Canyon Adventure!Sincerely,Elena V.General Manager

10/10 Excellent

Nori

Voyage en famille
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Check in process was fast and easy. A great location everything is walking distance. I disliked that you’re able to hear everything people walking in the aisle my neighbors conversation.
Séjour de 2 nuits en avril 2024
Réponse de Elena le 15 avr. 2024
Dear Nori,We are pleased you had a Great stay and especially that our staff was able to take good care of you! Thank you for your review and especially for choosing to stay with us during your Grand Canyon Adventure!Sincerely,Elena V.General Manager

8/10 Bien

Ann

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
The beds were comfortable and the rooms were clean. The property shows signs of aging, such as cracked floor tiles. The staff was very nice.
Séjour de 1 nuit en avril 2024
Réponse de Elena le 16 avr. 2024
Dear Ann,We are pleased you had a Great stay and especially enjoyed our clean rooms and comfortable beds! I'm pleased our staff was able to make your stay memorable. Thank you for your review and especially for choosing to stay with us during your Grand Canyon Adventure!Sincerely,Elena V.General Manager

8/10 Bien

Siyang

Voyage en famille avec de jeunes enfants
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Close to the Grand Canyon park and restaurants
Séjour de 1 nuit en avril 2024
Réponse de Elena le 16 avr. 2024
Dear Siyang,Thank you for your review and especially for choosing to stay with us during your Grand Canyon Adventure!Sincerely,Elena V.General Manager

10/10 Excellent

kevin

Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
good location at entrance to South Rim Grand Canyon.
Séjour de 2 nuits en avril 2024
Réponse de Elena le 16 avr. 2024
Dear Kevin,Thank you for your review and especially for choosing to stay with us during your Grand Canyon Adventure!Sincerely,Elena V.General Manager

8/10 Bien

Mobin

Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
It was a good property with a decent size rooms and very helpful staff at the front desk.
Séjour de 3 nuits en avril 2024
Réponse de Elena le 16 avr. 2024
Dear Mobin,We are pleased you had a Great stay and especially enjoyed our comfortable rooms and our staff was able to make you feel at home! Thank you for your review and especially for choosing to stay with us during your Grand Canyon Adventure!Sincerely,Elena V.General Manager

8/10 Bien

MICHELLE, THROOP

Voyage en groupe
Les points forts : Propreté et personnel et service
Breakfast staff was exceptional
Séjour de 2 nuits en avril 2024
Réponse de Elena le 16 avr. 2024
Dear Michelle,We are pleased you had a Great stay and especially enjoyed our breakfast! I have shared your comments with our staff, after all, they are the ones who make the magic happen! Thank you for your review and especially for choosing to stay with us during your Grand Canyon Adventure!Sincerely,Elena V.General Manager

10/10 Excellent

MICHAEL

Voyage en famille
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Ho close we are to the Grand Canyon and dining. Their breakfast is very good. Staff is great!
Séjour de 1 nuit en avril 2024
Réponse de Elena le 16 avr. 2024
Dear Michael,We are pleased you had a Great stay and especially that our staff was able to make it memorable! Thank you for your review and especially for choosing to stay with us during your Grand Canyon Adventure!Sincerely,Elena V.General Manager

10/10 Excellent

Logan

Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Clean quiet area, was happy. Wish there was more options for easy food that isn't vending or junk food.
Séjour de 1 nuit en avril 2024
Réponse de Elena le 9 avr. 2024
Dear Logan,We are pleased you had a Great stay and especially enjoyed our clean rooms! Thank you for your review and especially for choosing to stay with us during your Grand Canyon Adventure!Sincerely,Elena V.General Manager

10/10 Excellent

Naomi

Voyage en famille avec de jeunes enfants
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Everything was good. Breakfast staff was very welcoming and friendly. I loved that!
Séjour de 1 nuit en avril 2024
Réponse de Elena le 5 avr. 2024
Dear Naomi,We are pleased you had a Great stay and that you especially enjoyed our breakfast, and the staff was able to brighten your morning! Thank you for your review and especially for choosing to stay with us during your Grand Canyon Adventure!Sincerely,Elena V.General Manager

6/10 Satisfaisant

Jenni

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Séjour de 1 nuit en avril 2024
Réponse de Elena le 5 avr. 2024
Dear Janni,We are pleased that overall, you had a comfortable stay. Thank you for your review and for staying with us!Sincerely,Elena V.General Manager

6/10 Satisfaisant

Justin

Voyage en couple
Hotel was nice and clean. WiFi was horrible though.
Séjour de 2 nuits en mars 2024
Réponse de Elena le 31 mars 2024
Dear Justin,We are pleased that overall, you had a comfortable stay and especially enjoyed our clean rooms! I'm sorry you had issues with the internet, I hope we were able to fix it for you when you let us know... Thank you for your review and for staying with us during your Grand Canyon Adventure!Sincerely,Elena V.General Manager

10/10 Excellent

Santosh

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Séjour de 1 nuit en mars 2024
Réponse de Elena le 30 mars 2024
Dear Santosh,We are pleased you had a Great stay! Thank you for your review and especially for choosing to stay with us during your Grand Canyon Adventure!Sincerely,Elena V.General Manager

10/10 Excellent

Kathleen Fitzgerald

Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
It was clean ant staff was professional
Séjour de 3 nuits en mars 2024
Réponse de Elena le 30 mars 2024
Dear Kathleen,We are pleased you had a Great stay and especially enjoyed our clean rooms! I'm pleased our staff was able to make your stay memorable! Thank you for your review and especially for choosing to stay with us during your Grand Canyon Adventure!Sincerely,Elena V.General Manager

10/10 Excellent

Jim

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Nice hotel!
Séjour de 2 nuits en mars 2024
Réponse de Elena le 25 mars 2024
Dear Jim,We are pleased you had a Great stay! Thank you for your review and especially for choosing to stay with us during your Grand Canyon Adventure!Sincerely,Elena V.General Manager

8/10 Bien

Teresa

Voyage en famille avec de jeunes enfants
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Nice place, breakfast staff was amazing.
Séjour de 2 nuits en mars 2024
Réponse de Elena le 23 mars 2024
Dear Teresa,We are pleased you had a Great stay and especially enjoyed our breakfast and that our staff was able to make your stay memorable! Thank you for your review and especially for choosing to stay with us during your Grand Canyon Adventure!Sincerely,Elena V.General Manager

10/10 Excellent

Henry

Les points forts : Équipements
Very clean and very friendly staffs
Séjour de 1 nuit en mars 2024
Réponse de Elena le 23 mars 2024
Dear Henry,We are pleased you had a Great stay and especially enjoyed our clean rooms... I'm pleased our staff made your stay memorable! Thank you for your review and especially for choosing to stay with us during your Grand Canyon Adventure!Sincerely,Elena V.General Manager

8/10 Bien

Christine

Voyage en famille
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Breakfast was really crowded and a lot of the outlets did not work in our room.
Séjour de 1 nuit en mars 2024
Réponse de Elena le 23 mars 2024
Dear Christine,We are pleased you had a Great stay! We have fixed the outlets in your room, thank you for letting us know! Thank you for your review and especially for choosing to stay with us during your Grand Canyon Adventure!Sincerely,Elena V.General Manager

10/10 Excellent

Francisco

Voyage en famille avec de jeunes enfants
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
The staff was incredible from checking in to breakfast in the morning staff doing the breakfast very attentive
Séjour de 1 nuit en mars 2024
Réponse de Elena le 23 mars 2024
Dear Francisco,We are pleased you had a Great stay! I'm pleased you had a good breakfast and that our staff was able to make your stay memorable! Thank you for your review and especially for choosing to stay with us during your Grand Canyon Adventure!Sincerely,Elena V.General Manager

10/10 Excellent

Daniel

Voyage en famille
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Very clean
Séjour de 1 nuit en mars 2024
Réponse de Elena le 19 mars 2024
Dear Daniel,We are pleased you had a Great stay and especially enjoyed our clean Hotel! Thank you for your review and especially for choosing to stay with us during your Grand Canyon Adventure!Sincerely,Elena V.General Manager

10/10 Excellent

roselle

Voyage en famille
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Front desk Maui was super friendly. The staff at the dining were serving is on the table & always checking for our needs..
Séjour de 3 nuits en mars 2024
Réponse de Elena le 19 mars 2024
Dear Roselle,We are pleased you had a Great stay! I'm pleased that Maui was able to make your stay memorable and our breakfast staff brighten your morning! Thank you for your review and especially for choosing to stay with us during your Grand Canyon Adventure!Sincerely,Elena V.General Manager

10/10 Excellent

GuaSea

Séjour de 1 nuit en mars 2024
Réponse de Elena le 9 avr. 2024
Dear GuaSea,We are pleased you had a Great stay! Thank you for your review and especially for choosing to stay with us during your Grand Canyon Adventure!Sincerely,Elena V.General Manager

10/10 Excellent

Gabriela

Voyage en famille avec de jeunes enfants
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Great service and very close to Grand Canyon
Séjour de 2 nuits en mars 2024
Réponse de Elena le 19 mars 2024
Dear Gabriela,We are pleased you had a Great stay! I have shared your comments with our staff, after all, they are the ones who make the magic happen! Thank you for your review and especially for choosing to stay with us during your Grand Canyon Adventure!Sincerely,Elena V.General Manager

10/10 Excellent

Victor

Séjour de 1 nuit en mars 2024
Réponse de Elena le 6 avr. 2024
Dear Victor,Thank you for your review and especially for choosing to stay with us during your Grand Canyon Adventure!Sincerely,Elena V.General Manager

6/10 Satisfaisant

Kiet

Les points faibles : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Séjour de 1 nuit en mars 2024
Réponse de Elena le 19 mars 2024
Dear Kiet,Thank you for your review and for staying with us during your Grand Canyon Adventure!Sincerely,Elena V.General Manager

10/10 Excellent

byung

Voyage en groupe
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
It was good to stay and very helpful touring all over the grand caynon.
Séjour de 1 nuit en mars 2024
Réponse de Elena le 19 mars 2024
Dear byung,We are pleased you had a Great stay! Thank you for your review and especially for choosing to stay with us during your Grand Canyon Adventure!Sincerely,Elena V.General Manager

10/10 Excellent

Raju

Voyage en famille avec de jeunes enfants, Voyage en famille
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Our family loved our stay here.
Séjour de 1 nuit en mars 2024
Réponse de Elena le 19 mars 2024
Dear Raju,We are pleased you had a Great stay and your family felt at home! Thank you for your review and especially for choosing to stay with us during your Grand Canyon Adventure!Sincerely,Elena V.General Manager

8/10 Bien

Andrew

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
None
Séjour de 1 nuit en mars 2024
Réponse de Elena le 19 mars 2024
Dear Andrew,Thank you for your review and especially for choosing to stay with us during your Grand Canyon Adventure!Sincerely,Elena V.General Manager

10/10 Excellent

Billy

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Definitely would stay here again
Séjour de 1 nuit en mars 2024
Réponse de Elena le 19 mars 2024
Dear Billy,Thank you for your review and especially for choosing to stay with us during your Grand Canyon Adventure!Sincerely,Elena V.General Manager

10/10 Excellent

Daphne

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Séjour de 2 nuits en mars 2024
Réponse de Elena le 13 mars 2024
Dear Daphne,Thank you for your review and especially for choosing to stay with us during your Grand Canyon Adventure!Sincerely,Elena V.General Manager

8/10 Bien

Melanie

Voyage en famille
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
The property was fine. Clean and quiet. Be sure to order in any food you might need before 8:00pm however. Very difficult to even get a piazza delivered here after that hour.
Séjour de 1 nuit en mars 2024
Réponse de Elena le 13 mars 2024
Dear Melanie,We are pleased you had a Great stay and especially enjoyed our clean rooms... As for restaurants, they do close by 10pm except for the Foodie Club. Thank you for your review and especially for choosing to stay with us during your Grand Canyon Adventure!Sincerely,Elena V.General Manager

10/10 Excellent

Juan Antonio Rascon

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Séjour de 1 nuit en mars 2024
Réponse de Elena le 13 mars 2024
Dear Juan Antonio Rascon,Dear Daphne,Thank you for your review and especially for choosing to stay with us during your Grand Canyon Adventure!Sincerely,Elena V.General Manager