Équipement de l’hébergement

Avis sur JW Marriott Gold Coast Resort & Spa

5 out of 5
JW Marriott Gold Coast Resort & Spa
158 Ferny Avenue, Surfers Paradise, QLD

Avis

9,2

Merveilleux

Note des voyageurs de 10 (Excellent), d’après 673 avis sur 1002." "
Note des voyageurs de 8 (Bien), d’après 238 avis sur 1002." "
Note des voyageurs de 6 (Satisfaisant), d’après 59 avis sur 1002." "
Note des voyageurs de 4 (Médiocre), d’après 18 avis sur 1002." "
Note des voyageurs de 2 (Horrible), d’après 14 avis sur 1002." "

9,2/10

Propreté

9,4/10

Personnel et service

9,4/10

Équipements

9,0/10

Infrastructures et conditions de l’hébergement

9,2/10

Écoresponsabilité

Avis

8/10 Bien

Julien

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Réponse de Surfers Paradise Marriott le 17 mars 2017
Hi Julien, Thank you for taking the time to rate your stay. We are pleased to hear you enjoyed your experience at our resort and we look forward to welcoming you again soon. Kind Regards, Neeraj Chadha - General Manager Surfers Paradise Marriott Resort & Spa

10/10 Excellent

Akihiko

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Séjour de 2 nuits en mars 2024

10/10 Excellent

Chris

Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Breakfast every morning. We celebrated 10 years and they gave us dessert and a bottle of wine free. The pool was beautiful and truly we had an amazing time. The staff were awesome but just too many children. Needs to be an adult only section of the resort.
Séjour de 6 nuits en février 2024

10/10 Excellent

Rina

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Séjour de 1 nuit en mars 2024

10/10 Excellent

Luke

Voyage en famille avec de jeunes enfants
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Loved our time here, pool was great
Séjour de 5 nuits en mars 2024

8/10 Bien

Graeme

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
The sea water pool with fish the children loved.
Séjour de 3 nuits en mars 2024

10/10 Excellent

Vikash

Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Great atmosphere and a great selection of restaurants within the hotel.
Séjour de 3 nuits en mars 2024

6/10 Satisfaisant

Quansong

Les points forts : Propreté
Les points faibles : Personnel et service et infrastructures et conditions de l’hébergement
average services staff are providing inconsistent responses pool was down and power outage
Séjour de 4 nuits en janvier 2024

6/10 Satisfaisant

catharine

Voyage en famille
Les points forts : Propreté et personnel et service
Les points faibles : Équipements et infrastructures et conditions de l’hébergement
The main lagoon pool was not in use and this was the main reason we booked it, very disappointing
Séjour de 2 nuits en janvier 2024

8/10 Bien

Pui Man

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Love the private man-made beach inside the hotel. Everyone had a blast just staying at the hotel.
Séjour de 3 nuits en décembre 2023

10/10 Excellent

Daniel Jo

Séjour de 7 nuits en janvier 2024

10/10 Excellent

ghada

Voyage en famille
Les points forts : Équipements
Amazing place we went there with kids and didn’t need to leave really we had it all here ! And the staff are lovely, and very accommodating. Will definitely be back.
Séjour de 4 nuits en janvier 2024

10/10 Excellent

Chris

Voyage en famille avec de jeunes enfants, Voyage en famille
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Great place great for kids
Séjour de 3 nuits en janvier 2024

10/10 Excellent

Fred

Séjour de 4 nuits en janvier 2024

10/10 Excellent

Joy

Voyage en famille
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Séjour de 14 nuits en janvier 2024

10/10 Excellent

Oudai

Voyage en famille avec de jeunes enfants
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
The amazing pools, beach and facilities
Séjour de 3 nuits en janvier 2024

8/10 Bien

Amy

Voyage en famille avec de jeunes enfants
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Séjour de 4 nuits en janvier 2024

6/10 Satisfaisant

Daniele

Voyage en famille avec de jeunes enfants, Voyage en groupe
Les points faibles : Propreté
Our stay was very unsatisfactory. The property was over crowded and over priced for what we got in return just to go to Gold Coast
Séjour de 7 nuits en janvier 2024

10/10 Excellent

Fujimoto

Voyage en famille
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
快適に過ごしました
Séjour de 3 nuits en décembre 2023

10/10 Excellent

Yusaku

Voyage en famille avec de jeunes enfants
Les points forts : Propreté, personnel et service, équipements
Séjour de 4 nuits en décembre 2023

6/10 Satisfaisant

Francesco

Séjour de 5 nuits en décembre 2023

10/10 Excellent

Naomi

Séjour de 5 nuits en décembre 2023

10/10 Excellent

DAIKI

Séjour de 1 nuit en décembre 2023

10/10 Excellent

Dong

Voyage en famille
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Séjour de 3 nuits en décembre 2023

8/10 Bien

Voyageur vérifié

Voyage en famille
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Overall is great. Hotels Staff are very friendly and helpful. Facilities are very good too. The main restaurant is clean and food is tasty, but the food delivery is bit slow. I think the environment of Japanese restaurant should be improved further, not really like a 5 star service.
Séjour de 2 nuits en décembre 2023
Réponse de Maria le 18 déc. 2023
Dear guest,We're pleased to hear that your overall experience was great, and we appreciate your positive comments on our friendly and helpful staff, as well as the quality of our facilities and the cleanliness of the main restaurant. Your feedback regarding the food delivery speed has been noted, and we apologies for any inconvenience. Thank you for taking the time to share your thoughts, and we hope to welcome you back for an even more enjoyable stay in the future.Best regards,JW Marriott Gold Coast

10/10 Excellent

Tomoka

Séjour de 3 nuits en décembre 2023

10/10 Excellent

Glenn

Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
We loved our time at the JW Marriott Gold Coast Resort and Spa! No only was the hotel fantastic with a brilliant pool… the staff were, without exception, welcoming, kind and great at looking after us! Special shoutouts to Kai and Hollie! I’d thoroughly recommend picking this as your Gold Coast hotel
Réponse de Maria le 18 déc. 2023
Dear Glenn,We are truly grateful for your glowing review of your time at JW Marriott Gold Coast Resort and Spa! It's heartwarming to hear that you loved our fantastic hotel, especially the pool. Your kind words about our staff, particularly Kai and Hollie, are greatly appreciated, and we're delighted to know that they made your stay memorable. Thank you for recommending us as a top choice for Gold Coast hotels. We look forward to welcoming you back for another wonderful experienceBest regards,JW Marriott Gold Coast

10/10 Excellent

Anne

Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
The special we were on was great, the Czech girl at front desk Katerina was the best ever I’ve encountered. The pool area and service for food was nice and handy especially towels. The only down side was nowhere to hang up clothes in the bathroom. Room temperature gauge numbers wasn’t working efficiently. Breakfast was fantastic. Staff overall were super impressive.
Séjour de 3 nuits en décembre 2023
Réponse de Maria le 18 déc. 2023
Dear Anne,We appreciate your positive feedback regarding your recent stay with us. It's wonderful to hear that you enjoyed the special package, and we're especially delighted by your kind words about Katerina at the front desk. We're pleased that the pool area and food service, including the provision of towels, met your expectations. We apologise for any inconvenience with the lack of hanging space in the bathroom and the room temperature gauge; your comments will be addressed. However, we're thrilled that you found the breakfast fantastic and overall found our staff to be super impressive. Thank you for choosing us, and we look forward to welcoming you back for another enjoyable experience.Best regards,JW Marriott Gold Coast

10/10 Excellent

BO

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
非常好的位置和服务,酒店很新,房间够宽敞,床舒适,景观也好,虽然不在海边,可以很好的看到海滩。停车方便,去各个景点都不远。
Séjour de 4 nuits en novembre 2023
Réponse de Maria le 6 déc. 2023
Dear BO,We're delighted to hear you enjoyed our prime location, new facilities, spacious rooms, comfortable beds, and scenic views. It's fantastic to know you found the parking convenient and the proximity to various attractions favorable. Thank you for taking the time to share your positive experience. We look forward to welcoming you back for another enjoyable stayBest regards,JW Marriott Gold Coast

8/10 Bien

Julie

Voyage en famille
Les points forts : Propreté, équipements, infrastructures et conditions de l’hébergement
Les points faibles : Personnel et service
Lovely room and facilities, service and food disappointing
Séjour de 6 nuits en novembre 2023
Réponse de Maria le 6 déc. 2023
Dear Julie, We appreciate your positive feedback about our lovely rooms and facilities. However, we regret to hear that the service and food fell short of your expectations. Your feedback is valuable, and we apologise for any disappointment. We strive for excellence in all aspects, and your comments will be shared with our team for improvement. If there's anything specific you'd like to share about your experience, please feel free to provide more details. We hope to have the opportunity to better serve you in the future.Best regards,JW Marriott Gold Coast

8/10 Bien

Stella

Séjour de 7 nuits en novembre 2023

10/10 Excellent

Matthew Peter

Voyage d’affaires
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
very happy with our short stay.
Séjour de 1 nuit en novembre 2023
Réponse de JW Marriott Gold Coast le 1 déc. 2023
Dear MatthewThank you for choosing to stay with us and for taking the time to review your experience with a top score! We aim to provide the most luxurious experiences at JW Marriott and so we are thrilled to read that you were happy with your short stay. We look forward to welcoming you back again soon! Kind regards, JW Marriott Gold Coast

10/10 Excellent

Jinik

Voyage en famille
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Séjour de 2 nuits en octobre 2023
Réponse de JW Marriott Gold Coast Resort and Spa le 20 nov. 2023
Dear Jinik,Thank you for choosing to stay with us and for taking the time to review your experience with top ten marks! Your feedback is important to us, and we look forward to welcoming you back again soon! Kind regards,

10/10 Excellent

RYOHKOH

Séjour de 4 nuits en novembre 2023
Réponse de JW Marriott Gold Coast le 1 déc. 2023
Hello and thank you for your review. We hope to see you back at JW Marriott Gold Coast soon.Kind regardsJW Marriott Gold Coast

10/10 Excellent

Belynda

Séjour de 2 nuits en novembre 2023
Réponse de JW Marriott Gold Coast le 1 déc. 2023
Hello BelyndaThank you for your review. We hope to see you back at JW Marriott Gold Coast soon.Kind regardsJW Marriott Gold Coast

10/10 Excellent

Fatma

Voyage en famille avec de jeunes enfants, Voyage en famille
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Fantastic hotel with amazing services The staff were all super friendly and helpful. Would recommend this hotel to everyone. Thank you JW M We looooooooved our experience. Can not wait to come back
Séjour de 3 nuits en novembre 2023
Réponse de JW Marriott Gold Coast Resort and Spa le 20 nov. 2023
Dear Fatma,Thank you for choosing to stay with us and for taking the time to review your experience so positively! We are delighted to hear that you enjoyed your time with us at JW Marriott Gold Coast creating wonderful new memories. We look forward to welcoming you back again soon! Kind regards, JW Marriott Gold Coast

10/10 Excellent

Igor

Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
It's 5 star hotel and service, everything is Excellent
Séjour de 4 nuits en octobre 2023
Réponse de JW Marriott Gold Coast Resort and Spa le 20 nov. 2023
Dear Igor,Thank you for choosing to stay with us and for taking the time to review your experience with top marks! We are delighted to hear that you enjoyed your time with us at JW Marriott Gold Coast.Kind regards, JW Marriott Gold Coast

10/10 Excellent

Mary Cathleen

Voyage en groupe
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Is not a walking distance to the beach. The property did not mention about the reroutes and close roads. Aside from this, it is still a good place to stay with a great breakfast buffet.
Séjour de 2 nuits en octobre 2023
Réponse de JW Marriott Gold Coast Resort and Spa le 20 nov. 2023
Dear Mary Cathleen,Thank you for choosing to stay with us and for taking the time to review your experience with a top 5 out of 5! Your feedback is important to us, and we look forward to you staying again soon!Kind regards,

10/10 Excellent

Jenita

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Amazing lagoon and pools
Comfortable resort with fantastic spa and friendly service. Highlight was the lagoon & pool areas. Breakfast was great and bar area has good food & cocktails selection. Service at the bar can be slow at night. Will come back for a relaxing vacation.
Séjour de 4 nuits en octobre 2023
Réponse de JW Marriott Gold Coast Resort and Spa le 20 nov. 2023
Dear Jenita,Thank you for choosing to stay with us and for taking the time to review your experience with a top ten! What a wonderful experience for you. We are delighted to hear that you enjoyed your time with us at JW Marriott Gold Coast creating wonderful new memories. We look forward to welcoming you back again soon! Kind regards, JW Marriott Gold Coast

10/10 Excellent

Kevin, Brisbane

Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Beautiful resort.
Séjour de 2 nuits en octobre 2023
Réponse de JW Marriott Gold Coast le 1 déc. 2023
Dear KevinThank you for choosing to stay with us and for taking the time to review your experience so positively! Your feedback is important to us, and we are delighted that you loved our resort. We look forward to welcoming you again soon! Kind regards, JW Marriott Gold Coast

8/10 Bien

Connie

Voyage en famille
Les points forts : Propreté et personnel et service
The beds are the most uncomfortable beds I’ve ever slept on. I had a sore back during my whole stay. I thought the dinner Buffett wasn’t very good at all. Not much variety and the quality of food was average. Same as the breakfast Buffett. Hence why we only ate there one for dinner and twice for breakfast.
Séjour de 7 nuits en septembre 2023

10/10 Excellent

Michelle

Voyage en famille
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Best resort on the Gold Coast. The staff are all so friendly. Our room was spotless and the beds very comfortable. The salt water lagoon is the main reason why we come back to this resort again and again. The tram is walking distance if you want to go to Broadbeach or Pacific Fair. Wonderful holiday destination for families.
Séjour de 5 nuits en septembre 2023
Réponse de JW Marriott Gold Coast Resort and Spa le 20 nov. 2023
Dear Michelle,Thank you for choosing to stay with us and for taking the time to review your experience so positively! Your feedback is important to us, and we are delighted to read that you and your family loved the location and facilities on offer here at JW Marriott Gold Coast. We look forward to welcoming you back again soon! Kind regards,

10/10 Excellent

Wolfgang

Voyage en famille
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
It's a great hotel. The pool area is amazing
Séjour de 6 nuits en septembre 2023

10/10 Excellent

Catherine

Voyage en famille avec de jeunes enfants
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Worth every cent. Gorgeous resort. Brilliant service. Only regret is that we didn’t stay longer. Took advantage of the on-site dining which was great. Misano, was visually underwhelming, but food was fantastic. Buffet had everything and more. Poolside bar had a fantastic relaxed feel and comprehensive drinks list. Only criticism is the saltwater pool. It’s a brilliant add on, but execution is sub-par. The “reef” is overrun with algae. Nothing that a professional aquarist couldn’t keep under control. So some greater attention and investment could turn this sad microcosm into a real showstopper.
Séjour de 3 nuits en septembre 2023

10/10 Excellent

Elaine

Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Excellent service and attention to detail
Séjour de 3 nuits en septembre 2023

10/10 Excellent

Leshae

Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Our expectations were completely exceeded! The lobby is stunning and feels like complete luxury. The staff make you feel like royalty and the pool area is incredible…. Goodness what a place! Came as an anniversary getaway but are very keen to come back with the kids. Couples, families, doesn’t matter, you will love it either way!
Séjour de 4 nuits en septembre 2023

8/10 Bien

Geoff

Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Everything about the property was wonderful especially the welcoming staff, there standard was exceptional on the whole, the reception and concierge always said hello and chatted whenever we came and went and asked us was there anything we wanted, only one concierge lady never spoke or looked up from her mobile when we passed, she had blonde hair, she was there on two days and we wondered why she was there and why her approach was so different from her fellow employees. We loved everything else and cannot wait until our next visit.
Séjour de 5 nuits en août 2023

10/10 Excellent

Nina

Séjour de 2 nuits en septembre 2023

6/10 Satisfaisant

Xiao

Séjour de 4 nuits en août 2023

8/10 Bien

Chiksin

Séjour de 4 nuits en août 2023