Piscine extérieure, chaises longues

Avis sur Sunshine Beach Resort

3 out of 5
Sunshine Beach Resort
2004 Gold Coast Highway, Miami, QLD

Avis

7,2

Bien

Note des voyageurs de 10 (Excellent), d’après 221 avis sur 1004." "
Note des voyageurs de 8 (Bien), d’après 357 avis sur 1004." "
Note des voyageurs de 6 (Satisfaisant), d’après 231 avis sur 1004." "
Note des voyageurs de 4 (Médiocre), d’après 127 avis sur 1004." "
Note des voyageurs de 2 (Horrible), d’après 68 avis sur 1004." "

7,4/10

Propreté

7,6/10

Personnel et service

7,6/10

Équipements

6,6/10

Infrastructures et conditions de l’hébergement

7,6/10

Écoresponsabilité

Avis

6/10 Satisfaisant

Voyageur vérifié

Voyage en famille
Les points forts : Personnel et service
Les points faibles : Propreté et infrastructures et conditions de l’hébergement
Chambre un peu délabrée, vitre cassée non réparée dans la salle de bains. Quartier peu recommandable le soir.
Séjour de 1 nuit en août 2019
Réponse de Helen le 13 sept. 2019
thank you for the feedback. would love to know what room you are talking about so it can be repaired.

2/10 Horrible

Julien, france

Les points faibles : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
RUN AWAY
run away, the hotel seems as good as any other average hotel. the manager as such an attitude problem that if you have any request what so ever. We risk being shouted out and insulted. That is what happened to us when we checked in and complained about an inadequate number of beds and the cleanliness of the room. After a heated discussion, the manager kicked us out of the hotel without guaranting a refund (since we had booked with hotels.com). Was it chance or just that the manager is totally crazy ? but as we were leaving, another heated discussion started between her and a couple who had discarded their key.

10/10 Excellent

Adhip

Séjour de 1 nuit en mars 2024

8/10 Bien

Daniel

Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Clean room, close to events. Enjoyed the stay
Séjour de 1 nuit en mars 2024
Réponse de Reservations Team le 18 mars 2024
thank you Daniel, we appreciate you taking the time to let us know you enjoyed your stay with us recently.

10/10 Excellent

Brenda

Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
.
Séjour de 1 nuit en mars 2024
Réponse de Reservations Team le 16 mars 2024
HI Brenda, we very much appreciate the time it took for you to let us know how much you enjoyed your stay with us.

10/10 Excellent

David

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Séjour de 1 nuit en mars 2024
Réponse de Reservations Team le 16 mars 2024
thankyou David, for your review. We do appreciate the your time to let us know you enjoyed your stay with us.

10/10 Excellent

Daniel, Calamvale

Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
This is the second time that I have stayed here. It's quiet and convenient. Always recommended.
Séjour de 1 nuit en mars 2024
Réponse de Vanessa and Team le 4 mars 2024
Thank you so much for your very kind comments. We look forward to seeing you again soon.

2/10 Horrible

Johanna Linnea

Voyage en famille
Les points faibles : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Terrible experience on our vacation in Australia. We found bedbugs in our room on the bed and rug at night so we asked for help. A lady came and denied the presence of bedbugs and asked us with an angry tone to leave the motel in the night so we would’ve been left on the street or else we wouldn’t get a refund. She said that the bugs are normal bugs and not bed bugs. Because we are Europeans she took advantage of lying to our faces and said “this is Australia there are bugs everywhere” but we took pictures of the bedbugs and did some research on google. Turns out it was actual bed bugs. She also said that they only spray a bug spray on those kind of bugs which scares me because they would need a real flick anticimex pest control to come in and kill all the bedbugs properly. We felt threatened and attacked just because of the accusation’s we got for just pointing out that they had bed bugs. It's really disappointing that the motel staff didn't take our concerns seriously and tried to deny the presence of bedbugs. It's important for motels to address these issues properly and provide a clean and comfortable environment for their guests. And no we did not end up getting a refund for staying at this motel.
Séjour de 3 nuits en février 2024
Réponse de Reservations Team Manager le 16 mars 2024
Firstly the onsite manager addressed the situation in the middle of the night by offering another room to the guests which was an upgrade to a one bedroom family room where the guests stayed for the entire booking time till check out. The room inspected was not found to actually have bed bugs but a small ant like harmless pest. Travellers from foreign countries can sometimes confuse all bugs as being harmful however in this case NOT harmful and were NOT bed bugs. The entire motel was checked over the days of departures and nothing was found during the entire motel inspection. While we understand the presence of a small crawling insect can be unsettling to guests we can assure we take the matter very serious. No previous guests or since have complained with regard to such matters. And we as with all accommodation facilities cannot be expected to refund monies when the booking is completely used.

10/10 Excellent

Nikki, Wodonga

Voyage en famille
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Great easy to stay venue.
Séjour de 1 nuit en janvier 2024
Réponse de Helen le 31 janv. 2024
Lovely having you stay with us Nikki. Thank you for taking the time to score our Motel.

10/10 Excellent

Nemr

Voyage en groupe
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Best service Lovely place and lovely people like U family 💕💕💕💕💕💕
Séjour de 2 nuits en janvier 2024
Réponse de Helen le 10 janv. 2024
What a wonderful review Nemr. Thank you from all of us at Sunshine Beach.

10/10 Excellent

Gaynor

Séjour de 1 nuit en janvier 2024
Réponse de Helen le 10 janv. 2024
Lovely having you stay with us Gaynor.

8/10 Bien

Juho

A nice motel in handy location
Quite basic motel with good connections. Few shops and eateries nearby, also the beach access is good.. The rooms could use some renovations.
Séjour de 2 nuits en décembre 2023
Réponse de Helen le 10 janv. 2024
Great Feedback, thank you for staying with us Juho

8/10 Bien

Marian

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Convenient for us & close to Wedding we were attending. Found it was clean, quiet, & reasonable price.
Séjour de 2 nuits en décembre 2023
Réponse de Helen le 26 déc. 2023
Lovely Feedback Marian, thank you for staying with us.

10/10 Excellent

GLADYS

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Séjour de 2 nuits en décembre 2023
Réponse de Reception team le 14 déc. 2023
Thank you Gladys, we are so pleased to hear you enjoyed your stay with us recently and look forward to seeing you again

8/10 Bien

Jeanne

It was perfect for my needs comfortable and clean
Séjour de 1 nuit en décembre 2023
Réponse de Reservations Team le 14 déc. 2023
Thank you Jeanne, we are so pleased we met your needs.

10/10 Excellent

Jennifer

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
This was an excellent spot for us, as we were visiting family at Varsity Lakes. It has undercover parking, the bathroom seemed to be newly renovated, it was quiet and comfortable. There are shops and a really nice tavern within easy walking distance. Will definitely stay here again.
Séjour de 1 nuit en décembre 2023
Réponse de Reservations Team le 14 déc. 2023
Thank you Jennifer, we have recently been upgrading our bathrooms as needed along with other items. A great central location for sure.

8/10 Bien

Geoff

Les points forts : Propreté, équipements, infrastructures et conditions de l’hébergement
Not a bad place , met expectations for the price I paid for the night .
Séjour de 1 nuit en décembre 2023
Réponse de Reservations Team le 14 déc. 2023
Thank you Geoff, we are pleased we met your expectations for your stay.

10/10 Excellent

Tobias

Séjour de 2 nuits en novembre 2023
Réponse de Helen le 26 déc. 2023
Lovely having you stay with us Tobias.

8/10 Bien

Trevor

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Great accommodation
Séjour de 1 nuit en novembre 2023
Réponse de Helen le 29 nov. 2023
Lovely having you stay with us Trevor.

2/10 Horrible

Paul

Voyage d’affaires
Les points faibles : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Way over priced for what is offered Would not stay there again Feel totally ripped off Good bye
Séjour de 1 nuit en novembre 2023
Réponse de Helen le 22 nov. 2023
Thank you for taking the time to comment Paul. Will pass these comments on to management.

10/10 Excellent

John

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Séjour de 1 nuit en novembre 2023
Réponse de Helen le 22 nov. 2023
Lovely having you stay with us John.

6/10 Satisfaisant

Peter

Voyage en couple
Les points forts : Propreté
We stayed one night travelling through. Property is clean but dated and definitely not a resort. Woken at 3 am by inconsiderate people having a prolonged loud conversation outside in the hallway which wasn’t pleasant. Happy to move on.
Séjour de 1 nuit en novembre 2023
Réponse de Reservations Manager le 25 nov. 2023
We are very sorry to hear that your sleep was disturbed. We do have an after hours number to contact which will contact the on duty manager to ensure your comfort.

8/10 Bien

Yvonne

Voyage en groupe
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Convenient clean communication excellent
Séjour de 1 nuit en novembre 2023
Réponse de Helen le 13 nov. 2023
Lovely comments Yvonne. Thank you for staying with us.

6/10 Satisfaisant

Kath

Les points forts : Propreté et personnel et service
The room was basic but served our needs for a one night stay. Would stay again
Séjour de 1 nuit en novembre 2023
Réponse de Reservations Team le 11 nov. 2023
Thank you Kath, we appreciate you taking the time to let us know your room was satisfactory to your needs

10/10 Excellent

Andrew

Les points forts : Propreté, infrastructures et conditions de l’hébergement, confort de la chambre
The office houre are not attractive
Séjour de 2 nuits en octobre 2023
Réponse de reservations team le 4 nov. 2023
Our office is open normal to business hours mon - sat 9am to 5pm and sunday we are open 9am to 2pm. However we do have an after hours service to assist guests to check in.

10/10 Excellent

Patrick

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Property was located well back from main road and was sheltered from highway traffic noise. Nice and quiet in the spacious room. Inside the room everything was pretty used and basic but was neat tidy and clean. Great access to shops and dining. No view from hotel and a walk across busy highway to beach. But it is great value for money. Perhaps not ideally suited for children. Mostly covered car spaces. A good option for a short stay in the area.
Séjour de 1 nuit en octobre 2023
Réponse de Reservations Team le 21 oct. 2023
Thank you Patrick, we appreciate you taking the time to leave us your review. Depending on children's age I guess some people prefer a closed in space for them. Our property is ideally located for public transport, shops and the beach.

8/10 Bien

Mohamad

Les points forts : Propreté
Séjour de 1 nuit en octobre 2023
Réponse de vanessa and team le 24 oct. 2023
Thank you for taking the time to review us. We are so happy your enjoy your stay and look forward to seeing you next time.

8/10 Bien

Voyageur vérifié

Voyage en famille
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Looks a bit rundown from the outside atm but inside has been recently renovated and very clean and comfortable.
Séjour de 3 nuits en octobre 2023
Réponse de Reservations Team le 21 oct. 2023
thank you for leaving your review, the building although shows its ageing externally, it is exposed to all the elements including exposure to the closeness to the salty beach. Our maintenance program includes external work as required.

6/10 Satisfaisant

Janet

Voyage en groupe
Clean and tidy
Séjour de 1 nuit en octobre 2023
Réponse de Helen le 10 oct. 2023
Lovely having you stay with us Janet, thank you for taking the time to score out Motel.

10/10 Excellent

Kari

Voyage en famille
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Very close to everything
Séjour de 6 nuits en septembre 2023
Réponse de Reservations Team le 1 oct. 2023
thank you KariWe do appreciate your review, the motel is close to most things that you need, transport, beach, restaurants and shops.

10/10 Excellent

Alan

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
I read previous reviews about the rooms being dated, but did not find this to be the case (Room 22). We had a one night stay which was very comfortable and the room had everything we needed. We needed a late check-in and the system in place worked really well.
Séjour de 1 nuit en septembre 2023
Réponse de Reservations Team le 23 sept. 2023
Thank you Alan we do appreciate your comments. While our motel is the not the modern look like a brand new building our aim is to ensure guests have what they need for a quick or longer stay.

8/10 Bien

James

Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Accommodates stays of one night or more. Very clean rooms and surroundings. Lovely pool area. Bathrooms require a little TLC. Overall a great place to stay.
Séjour de 1 nuit en septembre 2023
Réponse de reservations team le 15 sept. 2023
thank you James, we are pleased that our property met your needs for your stay.

10/10 Excellent

Gavin

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Hidden gem
Great spot. Clean and quiet and close to everything you need
Séjour de 1 nuit en septembre 2023
Réponse de Reservations team le 9 sept. 2023
Thanks Gavinwe are so pleased to hear you had a great experience with us and we met your expectations.

10/10 Excellent

Gail

Voyage en couple
Les points forts : Propreté, personnel et service, équipements
It’s quite old but everything we needed for one night and very clean. Bed was comfy and well presented.
Séjour de 1 nuit en août 2023
Réponse de Helen le 22 août 2023
Thank you for staying with us Gail and for the great Feedback.

8/10 Bien

Carolyn

Voyage en couple
Les points forts : Propreté, personnel et service, équipements
The property was very convenient for our purposes. It's a bit dated however we were fully aware of this fact when booking. The lovely lady in the reception on a Saturday afternoon was very helpful and great to deal with.
Séjour de 1 nuit en août 2023
Réponse de Reservations le 12 août 2023
Thank you so much for your kind words we hope all our staff meet your needs and our Reservation managers are always there to help

8/10 Bien

Richard

Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Nice enough for a one night stay, clean and tidy close to a surf club for breakfast and a tavern for dinner. Reasonable price for a Friday night in that area.
Séjour de 1 nuit en août 2023
Réponse de Receptionist le 6 août 2023
Thank you Richard we appreciate your comments and are pleased we met your needs for your stay. We hope to see you again

10/10 Excellent

Jacob

Séjour de 2 nuits en juillet 2023
Réponse de Helen le 24 août 2023
Great score, thank you Jacob so glad you enjoyed your stay with us.

10/10 Excellent

Sandra

Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Check on was quick and easy. Reception staff were friendly and efficient. The room was clean and roomy.
Séjour de 1 nuit en juillet 2023
Réponse de Receptionist le 29 juil. 2023
Thank you for letting us know how you enjoyed your stay. We hope to see you again

10/10 Excellent

Andrea

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Séjour de 1 nuit en juillet 2023
Réponse de Helen le 26 juil. 2023
Wow, thank you for the great score Andrea. Lovely having you stay with us.

8/10 Bien

Melody

Séjour de 1 nuit en juillet 2023
Réponse de Helen le 26 juil. 2023
Lovely having you stay with us Melody and taking the time to score our Motel.

4/10 Médiocre

Zlatko

Les points faibles : Personnel et service et infrastructures et conditions de l’hébergement
Séjour de 1 nuit en juillet 2023

10/10 Excellent

Dionion

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Séjour de 3 nuits en juillet 2023
Réponse de Vanessa and Team le 7 juil. 2023
Thank you for taking the time to review us and give us such a top rating. We are so very grateful and hope to see you again soon.

4/10 Médiocre

Kate

Les points faibles : Personnel et service et infrastructures et conditions de l’hébergement
Séjour de 2 nuits en juin 2023
Réponse de Receptionist le 30 juin 2023
We are very sorry to hear you had a bad experience with your stay with us. Some guests expectations can be higher than the property is capable. We do our best to ensure clean wtih the basic comforts for a stay but we cannot unfortunately please everyone.

10/10 Excellent

JIANGUO

👍
Séjour de 2 nuits en juin 2023
Réponse de Receptionist le 30 juin 2023
Thank you for your great review, I am guessing that we met your expectations and you enjoyed staying with us.We are pleased and hope to see you again

6/10 Satisfaisant

Sarah

Séjour de 1 nuit en juin 2023
Réponse de Vanessa and Team le 6 juil. 2023
Thank you for taking the time to review us and look forward to seeing you again soon.

10/10 Excellent

Veronika

Voyage en famille, Voyage en groupe
Les points forts : Propreté et infrastructures et conditions de l’hébergement
Amazing for the price! Had a microwave in the room and plenty of tea and coffee! It is a good place for the value to relax and revive. Thanks a lot!!
Séjour de 1 nuit en juin 2023
Réponse de Helen le 14 juin 2023
Great review, thank Veronika and thank you for staying with us.

6/10 Satisfaisant

Michael

Séjour de 1 nuit en juin 2023
Réponse de Helen le 7 juin 2023
Thank you for staying with us Michael and taking the time to make comments.

10/10 Excellent

Janine

Voyage en couple
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
The location was perfect for our Miami stay. Walking distance to the beach and Miami Marketta. Everything was clean and the staff were wonderful.
Séjour de 1 nuit en mai 2023
Réponse de Vanessa and Team le 31 mai 2023
Thank you so much for your lovely review, we really do appreciate it and we look forward to seeing you again soon.

10/10 Excellent

James

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Séjour de 1 nuit en mai 2023
Réponse de Vanessa and Team. le 31 mai 2023
Thank you for taking the time to review us and for giving us top scores. We do really appreciate it and look forward to seeing you again soon.

10/10 Excellent

Lindsay

Voyage en famille
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Easy access from the Gold Coast Highway with free parking, steps from the sparkling pool and our front sliding door with security screen. Our room 22 had a comfy queen and single bed, and the all important tea and coffee making facilities, cutlery and basic crockery all provided. There is a handy key box for express checkout too. Easy walk to Miami precinct shops (Coles, Aldi, Dan Murphies, Miami Tavern etc and not much further to North Burleigh Beach. A gem for the price.
Séjour de 1 nuit en mai 2023
Réponse de Receptionist le 13 mai 2023
Thank you LIndsay, we appreciate your kind words regarding our little gem on the highway. Our aim is to provide comfort with basic needs covered for your stay.