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Avis sur Mercure Gold Coast Resort

4 out of 5
Mercure Gold Coast Resort
64 Palm Meadows Drive, Carrara, QLD

Avis

8,6

Excellent

Note des voyageurs de 10 (Excellent), d’après 499 avis sur 999." "
Note des voyageurs de 8 (Bien), d’après 332 avis sur 999." "
Note des voyageurs de 6 (Satisfaisant), d’après 110 avis sur 999." "
Note des voyageurs de 4 (Médiocre), d’après 39 avis sur 999." "
Note des voyageurs de 2 (Horrible), d’après 19 avis sur 999." "

8,8/10

Propreté

9,2/10

Personnel et service

8,6/10

Équipements

8,4/10

Infrastructures et conditions de l’hébergement

8,0/10

Écoresponsabilité

Avis

8/10 Bien

andre

Les points forts : Propreté
Moyen
Séjour de 1 nuit en janvier 2020
Réponse de Ben - Assistant Manager le 12 janv. 2020
Dear Andre, Thank you for your review.

8/10 Bien

andre

Les points forts : Propreté et personnel et service
R cafre est sympa
Établissement vieillot les chambres ont besoin d'être modernidees "Ideal pour les famille: ce qui implque beauvoup denfzntd acec tout ce que cela rntraine notzmment près des piscines ....
Séjour de 1 nuit en janvier 2020
Réponse de Ben - Assistant Manager le 12 janv. 2020
Dear Andre, Thank you for your review.

8/10 Bien

Adele

Voyage en famille
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
We really enjoyed our stay here
Séjour de 4 nuits en février 2024
Réponse de Guest Services le 2 mars 2024
Dear Adele, Thank you for your wonderful review of the Mercure Gold Coast Resort. We are very happy to hear that you had an enjoyable stay with us. Your feedback is very important to us as it provides us with insights into how we can continue improving our services. We look forward to welcoming you back soon! Kindest Regards, Guest Services

10/10 Excellent

Matthew

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
beautiful spot, welcoming staff, great service just perfect. am truly grateful to the staff who went out of their way to make our engagement a success. thanks heaps
Séjour de 3 nuits en février 2024
Réponse de Guest Services le 17 févr. 2024
Dear Matthew, Thank you for your wonderful review of the Mercure Gold Coast Resort. We are very happy to hear that you had an enjoyable stay with us and we appreciate your kind words about our staff. Your feedback is very important to us as it provides us with insights into how we can continue improving our services. We will pass on your feedback to the staff members that looked after you. We look forward to welcoming you back soon! Kindest Regards, Guest Services

10/10 Excellent

Stacey

Voyage en famille avec de jeunes enfants
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Not a bad word to say about this property. Made our stay on the Gold Coast a smooth one! Shout out to the team providing breakfast each morning! It was so nice seeing their smiling faces each morning!
Séjour de 7 nuits en janvier 2024
Réponse de Ben - Front Office Manager le 6 févr. 2024
Dear Stacey. Thank you for your review. We appreciate the kind words and hope to welcome you back soon.

10/10 Excellent

HIROYUKI

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Séjour de 4 nuits en décembre 2023
Réponse de Ben - Front Office Manager le 6 févr. 2024
Dear Hiroyuki, Thank you for your review. We appreciate you taking the time to leave us some insight. We hope to welcome you back soon.

10/10 Excellent

Alison

Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Séjour de 5 nuits en décembre 2023
Réponse de Ben - Front Office Manager le 6 févr. 2024
Dear Alison, Thank you for your review.

10/10 Excellent

Kerrie

Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
It was so tranquil & relaxing. We would highly recommend. Thank you ♥️
Séjour de 1 nuit en décembre 2023
Réponse de Ben - Front Office Manager le 6 févr. 2024
Dear Kerrie, Thank you for your review.

10/10 Excellent

Jaideep

Séjour de 2 nuits en décembre 2023
Réponse de Ben - Front Office Manager le 6 févr. 2024
Dear Jaideep, Thank you for your review.

10/10 Excellent

Mary

Séjour de 1 nuit en décembre 2023
Réponse de Guest Services le 17 févr. 2024
Dear Mary, Thank you for taking the time to leave a wonderful review of the Mercure Gold Coast Resort. We are very happy to hear that you had an enjoyable stay with us. Your feedback is very important to us as it provides us with insights into how we can continue improving our services. We look forward to welcoming you back soon! Kindest Regards, Guest Services

10/10 Excellent

Scott anthony

Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
The room was good the services and staff was amazing when i booked threw whotif i wish i had the option to have cooking facility but overall it was fantasic i would stay there again
Séjour de 6 nuits en décembre 2023
Réponse de Ben - Front Office Manager le 6 févr. 2024
Dear Scott, Thank you for your review.

10/10 Excellent

Mr Bernd

Séjour de 1 nuit en décembre 2023
Réponse de Ben - Front Office Manager le 6 févr. 2024
Dear Mr. Bernd. Thank you for your review.

6/10 Satisfaisant

angela

Séjour de 2 nuits en novembre 2023
Réponse de Ben - Front Office Manager le 6 févr. 2024
Dear Angela, Thank you for your review.

8/10 Bien

Lillian

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Séjour de 1 nuit en novembre 2023
Réponse de Guest Services le 3 déc. 2023
Dear Lillian, Thank you so much for your recent stay with us at Mercure Gold Coast Resort and we appreciate you taking the time to share your experience with us. We are glad to hear you enjoyed your stay with us! We look forward to welcoming you back soon. Kindest Regards, Guest Services

8/10 Bien

Dhanashri

Les points forts : Propreté et personnel et service
Every staff member was friendly. Room was quiet and clean. GF option in dining was fantastic Only complaint would be that the resort was full with attendees for Paul McCartney concert and a shuttle bus would have made it much better for everybody Other than that we enjoyed our one night stay
Séjour de 1 nuit en novembre 2023

8/10 Bien

Sue

Séjour de 1 nuit en novembre 2023
Réponse de Ben - Front Office Manager le 9 nov. 2023
Dear Sue, Thank you for your review. We appreciate you taking the time to leave us some feedback from your recent stay with us. We hope to welcome you back for a return stay.

8/10 Bien

Kerriann

Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
I think for the price of the room breakfast shold be included.
Séjour de 1 nuit en novembre 2023

6/10 Satisfaisant

Mary

Voyage en groupe
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
All staff were polite and happy to help
Séjour de 1 nuit en novembre 2023
Réponse de Guest Services le 6 nov. 2023
Dear Mary, Thank you so much for your wonderful review! We are delighted that you enjoyed your stay with us and appreciate your kind words about the food, staff, bed and parking. At Mercure Gold Coast Resort, we strive to provide a comfortable stay for all our guests and are pleased to hear that we have achieved this for you. We look forward to welcoming you back soon. Kindest Regards, Guest Services

6/10 Satisfaisant

Voyageur vérifié

Les points forts : Propreté, infrastructures et conditions de l’hébergement, confort de la chambre
Séjour de 1 nuit en octobre 2023
Réponse de Guest Services le 6 nov. 2023
Thank you for taking the time to leave a wonderful review! We are delighted that you enjoyed your stay with us and appreciate your kind words about the food, staff, bed and parking. At Mercure Gold Coast Resort, we strive to provide a comfortable stay for all our guests and are pleased to hear that we have achieved this for you. We look forward to welcoming you back soon. Kindest Regards, Guest Services

8/10 Bien

Michelle

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Séjour de 2 nuits en octobre 2023
Réponse de Guest Services le 23 oct. 2023
Dear Michelle, Thank you for taking the time to provide positive feedback regarding your stay at our hotel. We're thrilled to hear that you found the room to be wonderful and spacious. Providing a comfortable and enjoyable experience for our guests is always our top priority. We appreciate your kind words and hope to have the pleasure of welcoming you back in the future. Kindest Regards, Guest Service

4/10 Médiocre

Edwina

Les points forts : Personnel et service
Les points faibles : Infrastructures et conditions de l’hébergement
Séjour de 1 nuit en octobre 2023
Réponse de Ben - Front Office Manager le 29 oct. 2023
Dear Edwina, Thank you for your review. We hope to welcome you back for a future stay.

8/10 Bien

Tracey

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Peaceful and beautiful location
We attended a conference in Carrera so this was the perfect location, room a bit dated but very comfortable and great King bed. Awesome pool as well but it closes at 10pm which was way too late due to the noise of unruly kids at that hour!! Restaurant was average dinner wise but couldn’t fault the cocktails :) Will def stay here again.
Séjour de 4 nuits en octobre 2023
Réponse de Ben - Front Office Manager le 29 oct. 2023
Dear Tracey, Thank you for your review! We appreciate the kind words and look forward to welcoming you back for a future stay.

6/10 Satisfaisant

John

Les points forts : Propreté et personnel et service
Les points faibles : Infrastructures et conditions de l’hébergement
Average in todays standards
Séjour de 2 nuits en octobre 2023
Réponse de Ben - Front Office Manager le 29 oct. 2023
Dear John, Thank you for your review. We appreciate your comments and look to better serve you in the future.

8/10 Bien

Kenneth William

Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Nice room that was clean with lovely view. Some minor issues impacting overall score included fan didn't work in bathroom, not all bathroom products were available for use (body wash empty)and tea/coffee supplies weren't resupplied despite staying 2 nights. Small things but influenced impressions
Séjour de 2 nuits en octobre 2023
Réponse de Ben - Front Office Manager le 29 oct. 2023
Dear Kenneth, Thank you for your review. We appreciate your feedback and hope to welcome you back for a future stay.

10/10 Excellent

Mary

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
It was a fabulous stay I didn’t want to leave. The staff being at the restaurant the cleaning crew the gardener the pool staff all made me feel so welcome. I will always stay at this resort it has everything.Thank you for such a wonderful stay. Mary
Séjour de 6 nuits en septembre 2023
Réponse de Guest Services le 6 oct. 2023
Dear Mary, Thank you for your feedback regarding the spacious room at our hotel. We're thrilled to hear that you found the room to be wonderful and spacious during your stay. Providing a comfortable and enjoyable experience for our guests is always our top priority. We appreciate your kind words and hope to have the pleasure of welcoming you back in the future. Best regards, Guest Services

8/10 Bien

Andrew

Séjour de 1 nuit en septembre 2023
Réponse de Guest Services le 13 oct. 2023
Dear Andrew, Thank you for taking the time to leave a review regarding the spacious room at our hotel. We're thrilled to hear that you found the room to be wonderful and spacious during your stay. Providing a comfortable and enjoyable experience for our guests is always our top priority. We appreciate your kind words and hope to have the pleasure of welcoming you back in the future. Kindest Regards, Guest Services

10/10 Excellent

Nikolaus

Séjour de 1 nuit en septembre 2023
Réponse de Guest Services le 17 sept. 2023
Dear Nikolaus, Thank you for your feedback regarding the spacious room at our hotel. We're thrilled to hear that you found the room to be wonderful and spacious during your stay. Providing a comfortable and enjoyable experience for our guests is always our top priority. We appreciate your kind words and hope to have the pleasure of welcoming you back in the future. Best regards, Guest Services

8/10 Bien

Sharee

Voyage en groupe
Les points forts : Personnel et service, équipements, infrastructures et conditions de l’hébergement
Comfortable and pool is heated , staff very friendly, meals were delicious and not overpriced. However as a smoker I found that the only area you could have a cigarette is via the front entrance to reception which is a bit off putting for guests who don’t smoke and those who do, would certainly consider having another area for the comfort of all your guests. Not to mention safety at night having to walk up there.
Séjour de 2 nuits en septembre 2023
Réponse de Ben - Front Office Manager le 29 oct. 2023
Dear Sharee, Thank you for your review. We appreciate the kind words and hope to welcome you back for a future stay.

10/10 Excellent

Leah

Les points forts : Propreté
Séjour de 1 nuit en septembre 2023
Réponse de Guest Services le 10 sept. 2023
Dear Leah, Thank you for your feedback regarding the spacious room at our hotel. We're thrilled to hear that you found the room to be wonderful and spacious during your stay. Providing a comfortable and enjoyable experience for our guests is always our top priority. We appreciate your kind words and hope to have the pleasure of welcoming you back in the future. Best regards, Guest Services

10/10 Excellent

Robert

Voyage d’affaires
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Awesome facilities and staff, great price. My only issue is there is nothing around and it's a $50 cab ride to the beach.
Séjour de 3 nuits en août 2023
Réponse de Ben - Front Office Manager le 29 oct. 2023
Dear Robert, Thank you for your review. We appreciate you taking the time to leave us some insight into your recent stay. We hope to welcome you back to the resort soon.

6/10 Satisfaisant

Anita

Séjour de 1 nuit en août 2023
Réponse de Guest Services le 6 oct. 2023
Dear Anita, Thank you for your taking the time to leave a review regarding the beautiful room at our hotel. We're thrilled to hear that you found the room to be wonderful and spacious during your stay. Providing a comfortable and enjoyable experience for our guests is always our top priority. We appreciate your kind words and hope to have the pleasure of welcoming you back in the future. Best regards, Guest Services

10/10 Excellent

Paul, Silver Spring

Voyage en famille
Les points forts : Personnel et service
Les points faibles : Infrastructures et conditions de l’hébergement
Great staff bit outdated bathroom
Séjour de 1 nuit en août 2023

10/10 Excellent

Lyall

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Séjour de 4 nuits en août 2023
Réponse de Guest Services le 10 sept. 2023
Dear Lyall, Thank you for your feedback regarding the spacious room at our hotel. We're thrilled to hear that you found the room to be wonderful and spacious during your stay. Providing a comfortable and enjoyable experience for our guests is always our top priority. We appreciate your kind words and hope to have the pleasure of welcoming you back in the future. Best regards, Guest Services

8/10 Bien

Ian

Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
It’s a great relaxing place wth great views of the golf range., Supportive staff and Great lovely Sumptuous dinner .Only concern was the fridge which worked as a freezer and as a result liquid medications frozen ; even milk we had.
Séjour de 2 nuits en août 2023

8/10 Bien

Colette

Séjour de 2 nuits en août 2023
Réponse de Guest Services le 19 août 2023
Dear Colette, Thank you so much for taking the time to provide us with feedback on your recent stay. We are thrilled to hear that you enjoyed your time with us. We are especially pleased to hear that you had a positive experience with staff member. We are always looking for ways to enhance our guests' experience, and feedback like yours is invaluable in helping us achieve that goal. Thank you again for choosing to stay with us, and we hope to welcome you back soon. Kind Regards Guest Services

10/10 Excellent

James

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Very classy
Séjour de 1 nuit en juillet 2023
Réponse de Guest Services le 28 juil. 2023
Dear JamesWe very much appreciate your comments regarding your stay at the Mercure Gold Coast Hotel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely,Guest Services

8/10 Bien

Jane

Les points forts : Propreté et personnel et service
Séjour de 1 nuit en juillet 2023
Réponse de Guest Services le 28 juil. 2023
Dear JaneWe very much appreciate your comments regarding your stay at the Mercure Gold Coast Hotel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely,Guest Services

10/10 Excellent

AARON

Voyage en couple
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
The booking in lady was great.
Séjour de 1 nuit en juillet 2023
Réponse de Guest Services le 28 juil. 2023
Dear AaronWe very much appreciate your comments regarding your stay at the Mercure Gold Coast Hotel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely,Guest Services

8/10 Bien

Barbara

Voyage en famille avec de jeunes enfants, Voyage en famille
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
All was good. Apart from noisy people at midnight. But that’s not in your control
Séjour de 1 nuit en juillet 2023
Réponse de Guest Services le 28 juil. 2023
Dear BarbaraWe very much appreciate your comments regarding your stay at the Mercure Gold Coast Hotel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely,Guest Services

6/10 Satisfaisant

Joy

Voyage d’affaires
Les points forts : Confort de la chambre
Les points faibles : Infrastructures et conditions de l’hébergement
Pretty average - not 4 star quality
We were a little disappointed with the 4-star hotel. The entire place it is looking tired. The room was basic and needs a revamp. No bottled water in the room, we had to ask for it. The basin in bathroom had an unpleasant odour, which they corrected the next day with Jonola. We had a few bags but no one to help take them to the room due to lack of staff to help. The bar and restaurant area was stark and boring. They had trouble with their eftpos machine so our visitors couldn’t pay for their drinks. These little hiccups resulted in leaving a day early. Credit to the hotel the did reimburse us the drinks tab upon leaving.
Séjour de 3 nuits en juillet 2023

10/10 Excellent

Oliver

Voyage en famille
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Excellent. Stayed for a few days as a family holiday in the Gold Coast. High standards throughout as to be expected from a Mercure hotel. Heated pool, hot tub particularly on colder evenings was a real treat. Superb facilities throughout with spacious twin room facilities which consisted of 2 double beds. Highly recommend.
Séjour de 3 nuits en juillet 2023
Réponse de Guest Services le 28 juil. 2023
Dear OliverWe very much appreciate your comments regarding your stay at the Mercure Gold Coast Hotel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely,Guest Services

10/10 Excellent

Francis

Séjour de 1 nuit en juillet 2023
Réponse de Guest Services le 19 août 2023
Dear Francis, Thank you so much for taking the time to provide us with feedback on your recent stay. We are thrilled to hear that you enjoyed your time with us. We are especially pleased to hear that you had a positive experience with staff member. We are always looking for ways to enhance our guests' experience, and feedback like yours is invaluable in helping us achieve that goal. Thank you again for choosing to stay with us, and we hope to welcome you back soon. Kind Regards Guest Services

6/10 Satisfaisant

Kelvin

Séjour de 1 nuit en juillet 2023

8/10 Bien

Alexandria

Voyage en famille
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Nice property in close driving proximity to Broadbeach. Not the most modern but was nice and quiet and comfortable for a 4 night stay on the Gold Coast!
Séjour de 4 nuits en juillet 2023
Réponse de Monika le 13 juil. 2023
Thank you for taking the time to share your feedback with us. We are thrilled to hear that you enjoyed your stay, and that our team was able to provide you with excellent service.We are glad to hear that you found our location to be convenient, and that you enjoyed the amenities we offer. We strive to provide our guests with everything they need to feel comfortable and relaxed during their stay.Thank you again for choosing to stay with us, and we hope to welcome you back soon.Best regards,

6/10 Satisfaisant

Hamed

Les points forts : Personnel et service
It is good place to stay, but the room was not clean as I expected and there was black moulds on the shower and Air-condition filter was dusty. Can provide pictures if need it. Restaurant and bar personnel are friendly and welcoming! Food was delicious! Hope this helps to improve.
Séjour de 1 nuit en juillet 2023
Réponse de Monika le 13 juil. 2023
Thank you for taking the time to share your feedback with us. We are thrilled to hear that you enjoyed your stay, and that our team was able to provide you with excellent service.We surely will take your suggestions into consideration as we continue to improve our services. Our goal is to provide our guests with the best possible experience, and feedback like yours helps us achieve that goal. We strive to provide our guests with everything they need to feel comfortable and relaxed during their stay.Thank you again for choosing to stay with us, and we hope to welcome you back soon.Best regards,

8/10 Bien

Margaret

Voyage en famille
Les points forts : Propreté et personnel et service
It’s a quieter location and not far from all areas in the Gold Coast of interest but you do need a car which we knew when booking. An indoor pool would have been nice and an adult only spa at a hotter temperature, didn’t take kindly to the one and only time I had a spa and little kids were splashing and jumping in it with no sight of a parent. Food options are limited but enjoyed the buffet breakfast each morning. Overall, rooms could use an update and made more homely. There’s no decor plus streaming channels would have been good. Enjoyed our stay thank you
Séjour de 7 nuits en juin 2023

8/10 Bien

Peter

Voyage d’affaires
Les points forts : Propreté, personnel et service, confort de la chambre
Séjour de 1 nuit en juin 2023
Réponse de YS le 22 juin 2023
Thank you for the great review!We look forward to welcoming you back to the resort.The Mercure Team

8/10 Bien

Sharon

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Friendly staff
Séjour de 2 nuits en juin 2023
Réponse de YS le 22 juin 2023
Thank you for the great review!We look forward to welcoming you back to the resort.The Mercure Team

8/10 Bien

Tom

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Séjour de 3 nuits en juin 2023
Réponse de YS le 22 juin 2023
Thank you for the great review!We look forward to welcoming you back to the resort.The Mercure Team

2/10 Horrible

Kristina

Les points faibles : Personnel et service
Terrible and room temperature did not work and over charged
Séjour de 3 nuits en juin 2023
Réponse de YS le 22 juin 2023
Thank you for taking the time to tell us about your experience at the Mercure Gold Coast Resort. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies.At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence.We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future.Sincerely,