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Avis sur Glenapp Castle

5 out of 5
Glenapp Castle
Ayrshire, Ballantrae, Girvan, Scotland

Avis

9,8

Exceptionnel

Note des voyageurs de 10 (Excellent), d’après 61 avis sur 65." "
Note des voyageurs de 8 (Bien), d’après 1 avis sur 65." "
Note des voyageurs de 6 (Satisfaisant), d’après 1 avis sur 65." "
Note des voyageurs de 4 (Médiocre), d’après 0 avis sur 65." "
Note des voyageurs de 2 (Horrible), d’après 2 avis sur 65." "

9,8/10

Propreté

9,8/10

Personnel et service

9,8/10

Équipements

9,8/10

Infrastructures et conditions de l’hébergement

8,8/10

Écoresponsabilité

Avis

10/10 Excellent

Olivier

Les points forts : Propreté et personnel et service
Séjour de 2 nuits en décembre 2019

10/10 Excellent

RICHARD

Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Beautiful hotel,wonderful service, lovely food but tiny portions
Séjour de 1 nuit en novembre 2023

10/10 Excellent

Janet

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Glennapp Castle getaway
Fabulous stay. Has not lost any of its Scottish charm with five star comfort and excellent food.
Séjour de 1 nuit en novembre 2023

2/10 Horrible

MEGAN

Séjour de 1 nuit en août 2023

10/10 Excellent

Bruce

Séjour de 1 nuit en mai 2023

10/10 Excellent

Kristie

Voyage en famille
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
The whole experience was amazing. The rooms were stunning along with the grounds. Every member of staff was so attentive and friendly. The food was delicious as well. We wish we would have been able to stay longer
Séjour de 1 nuit en mars 2023

10/10 Excellent

Voyageur vérifié

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Stunning
Beautiful castle hotel, amazing location
Séjour de 2 nuits en décembre 2022

10/10 Excellent

Natalie

Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
We arrived very late and had called ahead to let the staff know we would be late for our dinner reservation. We were told the kitchen closes at 9:30pm but would have sandwiches or salads available. We arrived after 9:30pm and upon arrival we were escorted to the drawing room to relax for a few minutes, but to our surprise they kept the staff in and served us a full dinner. We felt so bad they kept their staff on just for us, but that is the level of service we received at all times. I would HIGHLY recommend Glenapp Castle! Our room was spacious, cozy, clean and very well-appointed. Again, definitely a place I would stay again when back in Scotland
Séjour de 1 nuit en novembre 2022

10/10 Excellent

Michelle

Séjour de 1 nuit en septembre 2022

10/10 Excellent

Stephen

Séjour de 3 nuits en août 2022

10/10 Excellent

Gisela

Séjour de 1 nuit en août 2022

10/10 Excellent

Edward

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Staff make the difference,well managed
Séjour de 1 nuit en mars 2022

10/10 Excellent

Tina

Séjour de 1 nuit en février 2022

10/10 Excellent

Brian

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
An outstanding 5* hotel.
Absolutely outstanding in every respect. Thank you for for spoiling my wife and I so much.
Séjour de 4 nuits en janvier 2022

10/10 Excellent

James

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Little bit of luxury
Greeted as we were helped in parking after coming through the gated entrance. Made to feel that nothing was a problem and was there to help us enjoy our stay. Excellent food,great room and bathroom.
Séjour de 2 nuits en janvier 2022

10/10 Excellent

Rosaleen

Séjour de 1 nuit en novembre 2021

10/10 Excellent

David, Knott End

Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Remote and tranquil, beautiful gardens and walks.
Séjour de 1 nuit en novembre 2021

10/10 Excellent

Joanne

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Fabulous anniversary stay
Amazing hotel. The grounds were so beautiful with the autumn colours. The service in exemplary, very personable but not starchy. We will definitely return.
Séjour de 2 nuits en novembre 2021

6/10 Satisfaisant

Voyageur vérifié

Les points forts : Propreté et infrastructures et conditions de l’hébergement
Les points faibles : Personnel et service
When you turn up to a castle you expect something a story. This wasn't and didn't match the brochure. I asked about the history of the castle. I got told it was built 1850 ish. No other details. I found more details from wikipedia than i did from the staff. The service was very slow and very formal. Breakfast took over one and a half hours. Dinner was over 2 hours. The formality remained me more of my old boarding school than a hotel. The seating in the dinning room was closer than the expected 2 meters
Séjour de 2 nuits en septembre 2021
Réponse de Will Oakley - General Manager le 24 sept. 2021
Thank you for taking the time to share your feedback about your recent stay. You have identified some training needs which I am very grateful to you for sharing and I am sorry that we have not exceeded expectations on your recent stay with us. I do hope you might consider staying with us again and if I can be of personal assistance, please do not hesitate to contact me.

10/10 Excellent

Emily

Séjour de 1 nuit en septembre 2021

10/10 Excellent

Colin

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Séjour de 3 nuits en août 2021
Réponse de Will Oakley - General Manager le 24 sept. 2021
Thank you

10/10 Excellent

June

Voyage en famille
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Family Holiday
Lovely stay 6 nights service and accommodation perfect if you like period style. WFI a little hit & miss, other wise a lovely place to spoil yourself
Séjour de 6 nuits en juin 2021

10/10 Excellent

Nicola

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Séjour de 7 nuits en juin 2021

10/10 Excellent

Voyageur vérifié

Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
On the whole our stay at Glenapp Castle for 3 nights was excellent. Service location food grounds etc were all very good to a very high standard . We had the grand master suite which is the biggest suite and it was lovely.....couple of things were not to standard which we did point out and hopefully will be rectified as we do Plan to revisit with family and friends.
Séjour de 3 nuits en juin 2021

2/10 Horrible

MRS D J BREEZE

Les points faibles : Personnel et service
Disappointing
This hotel is not worth the money!! Unfortunately when you point out things that could be improved on they are not at all receptive to anything but compliments . We had a large room with a tiny tv not coffee or tea in room unless you phone for it. Three times we were forced to call the hotel on the outside line as no one answered internally. We stayed two nights and complimentary toiletries not replaced with asking( the bed was remade but no cleaning took place on second night. Anything we asked for in the room we had to ask more than once ie toiletries water and room service menu. We stayed 2 nights had one disappointing dinner and paid £1300. Not worth it. The breakfast was however very nice!
Séjour de 2 nuits en juin 2021

10/10 Excellent

Robert

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Wonderful
Absolutely fabulous Hotel for a relaxing break, very quiet and peaceful surrounded by beautiful gardens and trees. Wonderful.
Séjour de 2 nuits en juin 2021

10/10 Excellent

James

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Relaxation in a perfect location
Excellent stay with really friendly service
Séjour de 2 nuits en mai 2021

10/10 Excellent

Voyageur vérifié

Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
This was our second time at Glenapp. We were a bit uncertain how things would be after the pandemic closure but need not have been concerned - it was all as good as we remembered and they had all the sensible precautions in place for our stay.
Séjour de 1 nuit en mai 2021

10/10 Excellent

david

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Great staff
Séjour de 1 nuit en novembre 2020

10/10 Excellent

IAN

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Despite the national Covid rules and current upgrade works we had an amazing stay to celebrate our anniversary and the staff couldn’t have tried harder to make our stay special! The food was out of this world and we will return with friends once the pandemic is over.
Séjour de 1 nuit en octobre 2020

10/10 Excellent

Voyageur vérifié

Séjour de 3 nuits en septembre 2020

10/10 Excellent

James

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Two night stay
My wife and I have just returned from a great stay at the castle.We had great service from our arrival to departure.All the staff were very friendly and very attentive. The breakfast was very good and served to our table.We also enjoyed the excellent dinner in the lovely dining room.
Séjour de 2 nuits en septembre 2020

10/10 Excellent

Colin

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Another great stay at Glenapp
Glenapp was excellent as always Great food lovely team of people and beautiful location One of our favourite hotels anywhere for a short break
Séjour de 3 nuits en août 2020

8/10 Bien

Ali

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Glenapp Castle
Beautifully elegant and a wonderful relaxing place to stay! The food is outstanding!
Séjour de 2 nuits en août 2020

10/10 Excellent

Voyageur vérifié

Séjour de 1 nuit en février 2020

10/10 Excellent

Corinne, WALLIS et FUTUNA

Voyage en famille
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Très confortable, chambres grandes , belle décoration , tapis et moquettes douillets et très propres, très bien chauffée, aucun bruit, personnel très professionnel et attentionné, nourriture excellente,
Séjour de 3 nuits en février 2020

10/10 Excellent

Voyageur vérifié

Voyage en groupe
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Staying at Glenapp Castle was the most unique and amazing experience I have ever had. 10 out of 10, would recommend to others!
Séjour de 1 nuit en janvier 2020

10/10 Excellent

Voyageur vérifié

Séjour de 1 nuit en janvier 2020

10/10 Excellent

Nicholas

Voyage en famille
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Highland Fling
A return visit after 16 years. Remains one of our favourite all time finds. Ok so you put on a couple of pounds, but this just reflects the great food and relaxing ambience of the castle. The staff are ever vigilant and keen to anticipate your every need. Even the Scottish weather was a pleasure! Wish we could have stayed longer ... until next time!
Séjour de 4 nuits en octobre 2019

10/10 Excellent

Voyageur vérifié

Voyage en famille
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Absolutely incredible hotel and stay. The rooms were beautiful, property gorgeous, service and food superb! The perfect place to stay if your looking for an intimate castle experience. Truly magical!
Séjour de 1 nuit en octobre 2019
Réponse de Jill Chalmers le 14 oct. 2019
Thank you so much for your wonderful review and '5 out of 5' rating, this really mean so much to the whole team. We do hope that we can welcome you back again soon and please be assured that a very warm welcome awaits you.

10/10 Excellent

ANDREW

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Séjour de 1 nuit en septembre 2019

10/10 Excellent

Voyageur vérifié

Séjour de 1 nuit en août 2019
Réponse de Jill Chalmers, Managing Director le 29 août 2019
Dear Guest, Thank you so much for your lovely review but most importantly we are thrilled that you enjoyed your Glenapp experience from the personal service to the wonderful cuisine. Hopefully we can welcome you back to the castle very soon. Best wishes, Jill

10/10 Excellent

Voyageur vérifié

Les points forts : Propreté
Séjour de 2 nuits en août 2019
Réponse de Jill Chalmers, Managing Director le 29 août 2019
Dear Guest, Thank you so much for your lovely review but most importantly we are thrilled that you enjoyed your Glenapp experience from the personal service to the wonderful cuisine.I will share your comments with the team who will all be delighted. If you are interested in keeping up to date with castle news and hearing about any of our up and coming special offers, I recommend that you sign up to our newsletter. Hopefully we can welcome you back to the castle very soon. Best wishes, Jill

10/10 Excellent

Voyageur vérifié

Voyage en famille, Voyage d’affaires
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
My family loved it all, the room, food, location, gardens
Séjour de 1 nuit en juillet 2019
Réponse de Jill le 27 août 2019
Hello. Delighted that you and your family loved everything about Glenapp Castle - please come back and visit us again soon.

10/10 Excellent

Keld

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Just perfect
Outstanding 3 days and it will be difficult to match.
Séjour de 3 nuits en juin 2019
Réponse de Jill le 27 août 2019
Thank you Keld for your review. Delighted you had a great time - hope we can welcome you back again soon. Best Wishes. Jill

10/10 Excellent

debra

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Séjour de 2 nuits en juin 2019
Réponse de Jill Chalmers, Managing Director le 25 juin 2019
Dear Guest, Thank you so much for your lovely review but most importantly we are thrilled that you enjoyed your Glenapp experience from the personal service to the wonderful cuisine.I will share your comments with the team who will all be delighted. If you are interested in keeping up to date with castle news and hearing about any of our up and coming special offers, I recommend that you sign up to our newsletter. Hopefully we can welcome you back to the castle very soon. Best wishes, Jill

10/10 Excellent

Pendril

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Everything great, except that when we booked we informed you that my wife had a breathing problem and used oxygen, and also asked whether you had a lift, to which the answer was yes. On arrival we were given a room on the side without a lift, so my wife was obliged to struggle up and down the stairs. On the side where there was a lift, the sitting room and restaurants required no use of stairs. Obviously you decided to ignore our problem for some other convenience of the hotel management.
Séjour de 3 nuits en juin 2019
Réponse de . le 25 juin 2019
Dear Pendril, Thank you for taking time to write. I am glad you enjoyed your visit but was concerned to read about the booking error. We are always keen to accommodate guests in the most appropriate room I am sorry that did not happen on this occasion. We will investigate to ensure this does not happen again. Very best wishes to you both. John Orr

10/10 Excellent

Voyageur vérifié

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Brilliant 2 night stay
Excellent stay, 5 star hotel. Exceptional staff and food was excellent. Overall brilliant. Only thing is that the activities nearby eg the boat trip to Ailsa Craig etc are weather dependent. Something to bear in mind.
Séjour de 2 nuits en mars 2019
Réponse de Jill Chalmers- Managing Director le 15 mars 2019
Dear Guest, Thank you so much for your lovely review but most importantly we are thrilled that you enjoyed your Glenapp experience from the personal service to the wonderful cuisine.I will share your comments with the team who will all be delighted. If you are interested in keeping up to date with castle news and hearing about any of our up and coming special offers, I recommend that you sign up to our newsletter. Hopefully we can welcome you back to the castle very soon. Best wishes, Jill

10/10 Excellent

Voyageur vérifié

Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
My now fiance and myself have just returned from an absolutely fantastic weekend at Glenapp Castle. From the moment you arrive at the main gates and make your way up the driveway you realise how private, intimate and spcial Glenapp truly is. My partner and were met at the front door whare we were made to feel exceptionally welcome. Our luggage was delivered to our our room promptly, so promptly it was there before us. After we were give a tour of the common rooms we were taken to our room. The room did not disappoint it was beautifully decorated, clean, warm and welcoming. As it was a wee bit late in the evening by the time my partner and I arrived we decided on ordering some snacks to our room rather than have dinner in the hotel. The Saturday morning breakfast was lovely, I had opted for the full grill breakfast, my partner had the crushed avocados served on sourdough toast topped with 2 poached eggs. My partner and I had decided to dine in the hotel in Saturday evening whare we had the 6 course gourmet meal. We decided to sit in the drawing room for a few pre dinner drinks before being led into the dining area . The dining area its self is beautiful and intimate , the meal was both well presented and flavoursome I will honestly say one of the best meals I have ever eaten. It was after dinner when I took my partner for stroll and proposed , we are now hoping to honeymoon at Glenapp. It's beautiful, private and special place to spend a few days with your loved one .
Séjour de 2 nuits en février 2019
Réponse de Jill Chalmers Managing Director le 19 mars 2019
Many Congratulations to you both. Thank you so much for your amazing review but most importantly we are thrilled that you enjoyed your Glenapp experience from the personal service to the wonderful cuisine. Your comments will be very much appreciated by all the team. We would be thrilled to welcome you back to Glenapp for your honeymoon, please contact Siobhan Liddington who would delighted to personally make your arrangements. Best wishes, Jill

10/10 Excellent

Voyageur vérifié

Voyage en famille
Les points forts : Propreté et personnel et service
Beautiful room, in a fabulous location - one of the best meals I have ever had!!defo coming back!!
Séjour de 1 nuit en février 2019
Réponse de Jill Chalmers- Managing Director le 15 mars 2019
Dear Guest, Thank you for your lovely review , I am so pleased to hear that you enjoyed your recent stay at Glenapp. Dining at the castle is one of the key highlights of any stay and I am delighted that you enjoyed all our wonderful cuisine. If you are planning another visit I recommend that you download our activities and experiences brochure from the website and that you sign up to our regular newsletter where you will hear about all our special offers. I do hope we can welcome you back again soon. Best wishes Jill