Publié le 4 nov. 2019
We recently stayed at this newly opened hotel for 4 nights. The location is convenient as it is just around 2 min walk from the subway, many restaurants, shops, etc. very close by.
We arrived early, room was not ready but we were able to store the luggage. If you come during a busy time, the queues at the check-in counter can get quite long.
We booked a standard room and in the booking it said "double bed", however, in reality, the bed was very small (140 cm). I complained at the reception and they changed the room for us after the second night to a room with a real double bed.
The rooms are really small (as expected in Tokyo) and there is not a lot of space to put the luggage, hang the clothes and so on. The amenities in the room are: water kettle with coffee & tea, multi-charger, fridge, bathroom amenities. The mattress and also the pillows are very hard. In general, the room is practical (not more, not less).
Hotel facilities include: 2 coin laundry machines, a public bath/onsen (separated between male and female, not used by many people but no towels provided - you have to use the one from your room), a fitness room (very small, no towels provided, nothing to clean the equipment with), a restaurant (we did not use it), 2 microwaves.
I think that the hotel still needs to improve some of the processes and facilities.
All in all, I would recommend the hotel for a convenient short stay in Tokyo but maybe opt for one of the higher room categories.
Commentaire laissé par : Direction de l'hôtel
9 nov. 2019 par Front Office Manager, Direction de l'hôtel
Thank you for your stay at Mitui Garden Hotel Ginza-gochome. We are glad to hear that you have satisfied with your stay.
We are also disappointed to learn that the size of your room did not meet your expectations at this time. We would appreciate your kind understanding for the room situation. Tokyo is a densely populated city, so we have designed most of our rooms a bit compact but for function and convenience. However, your comments have been shared with the concerned departments for future guidance.
Thank you very much for your many feedback.
It is via guest feedback and customer experiences that we can endeavor to provide our guests with a more luxurious and superior stay.
We will make an every effort to offer every guests a comfortable stay. We certainly hope that your time at Mitsui Garden Hotel Ginza-gochome was a memorable one and look forward to welcoming you back in the future.