Avis sur Gran Hotel Guadalpin Banus
Gran Hotel Guadalpin Banus
C/ Edgar Neville, s/n, Nueva Andalucía, Puerto Banus, Marbella, Malaga
Avis
8,4
Très bien
8,6/10
Propreté
8,6/10
Personnel et service
8,4/10
Équipements
7,8/10
Infrastructures et conditions de l’hébergement
8,4/10
Écoresponsabilité
Avis
15 mars 2024
Les points forts : Propreté et infrastructures et conditions de l’hébergement
Séjour de 5 nuits en mars 2024
Réponse de Blanca Vidal le 17 mars 2024
Thank you for staying here at Guadalpin Banus!.It was great to have you here and we are so happy that you enjoyed your stay. Welcome back the next time you are in Marbella!Best regards,
10/10 Excellent
claude
Voyage en couple
2 janv. 2024
Les points forts : Propreté et infrastructures et conditions de l’hébergement
Les points faibles : Équipements
claude
Séjour de 2 nuits en décembre 2023
8/10 Bien
Cathy
Voyage en famille
1 janv. 2024
Les points forts : Propreté et confort de la chambre
Superbe
Cathy
Séjour de 4 nuits en décembre 2023
8/10 Bien
Ezriel
11 déc. 2023
Les points forts : Propreté et confort de la chambre
Ezriel
Séjour de 2 nuits en décembre 2023
Réponse de Blanca Vidal le 14 déc. 2023
Dear Guadalpin Hotel Banus Guest,Thanks you for your high rating.We hope to welcome you in the Hotel is the near future.Warm Regards,
10/10 Excellent
CLAUDE
18 mai 2023
Les points forts : Propreté et confort de la chambre
Séjour exceptionnel
CLAUDE
Séjour de 5 nuits en mai 2023
Réponse de Blanca Vidal le 20 mai 2023
It is part of our philosophy to go above and beyond our guest expectations and to hear that you find our employees fantastic is a great source of pride to us all. We are delighted that you enjoyed your time with us and look forward to welcoming you back on your next visit to Marbella. Kind Regards
8/10 Bien
said
Voyage d’affaires
6 mars 2023
Les points forts : Propreté et confort de la chambre
said
Séjour de 2 nuits en mars 2023
Réponse de Blanca Vidal le 7 mars 2023
Thank you for choosing the Guadalpin Banus and for your comments. We value you patronage and look forward to welcoming you back. Regards
10/10 Excellent
ROBEAU
11 févr. 2023
Les points forts : Propreté et confort de la chambre
ROBEAU
Séjour de 6 nuits en février 2023
8/10 Bien
Emil Frederik
21 nov. 2022
Les points forts : Propreté et confort de la chambre
Emil Frederik
Séjour de 2 nuits en novembre 2022
8/10 Bien
Mohamed reda
Voyage en groupe
30 juil. 2022
Les points forts : Propreté et confort de la chambre
Guadalpin
Mohamed reda
Séjour de 3 nuits en juillet 2022
4/10 Médiocre
Marc
20 sept. 2021
Les points faibles : Propreté et confort de la chambre
Beurk
Marc
Séjour de 1 nuit en septembre 2021
Réponse de Blanca Vidal. le 25 sept. 2021
Dear Beurk,
Thank you for taking your valuable time to review your recent stay at our hotel. Your ideas, feedback, good news, and bad news are all extremely valuable in helping us improve and continue to grow. We regret to hear that we fell short of your expectations in any way. It is always our highest priority for us to ensure that our guests left the hotel happy and satisfied at all times. If you are willing to reconsider a stay with us, we will make sure to update your preferences and will do our best to fulfill your wishes for all your future visits. We would also like to show you more of our renovated rooms with different features to find one that is more suitable for your preference. Thank you for staying with us, and we look forward to welcoming you back soon.
Warm Regards,
10/10 Excellent
Olivier
Voyage d’affaires
1 juil. 2021
Les points forts : Propreté et confort de la chambre
Olivier
Séjour de 1 nuit en juin 2021
Réponse de Blanca Vidal le 7 août 2021
Thank you for taking the time out to leave us this amazing review! We cannot wait to welcome you back!
8/10 Bien
Freddy
Voyage d’affaires
21 janv. 2021
Les points forts : Propreté et confort de la chambre
BON RAPPORT QUALITE PRIX
Freddy
Séjour de 3 nuits en janvier 2021
Réponse de Victor Villar le 25 janv. 2021
Merci pour cet aimable examen. Nous sommes ravis d'apprendre que vous avez apprécié votre séjour parmi nous et espérons vous accueillir à nouveau bientôt.
10/10 Excellent
Voyageur vérifié
10 janv. 2021
Voyageur vérifié
Séjour de 2 nuits en janvier 2021
Réponse de Victor Villar le 12 janv. 2021
Thank you for the kind review. We are thrilled to hear you enjoyed your stay with us and look forward to welcoming you again soon.
10/10 Excellent
Bouchaib
25 août 2020
Les points forts : Propreté et confort de la chambre
Bouchaib
Séjour de 2 nuits en août 2020
Réponse de Victor Villar le 15 oct. 2020
Thank you for giving us such an amazing review! We will be sure to share this feedback with the fantastic team that makes this magic happen time and again for our guests. We very much appreciate you taking the time to share your experience, and we hope to see you again soon in paradise!
10/10 Excellent
Jerome
29 mars 2020
Les points forts : Propreté et confort de la chambre
Top
Jerome
Séjour de 3 nuits en février 2020
Réponse de Victor Villar le 15 oct. 2020
Thank you for giving us such an amazing review! We will be sure to share this feedback with the fantastic team that makes this magic happen time and again for our guests. We very much appreciate you taking the time to share your experience, and we hope to see you again soon in paradise!
10/10 Excellent
DenisB.
Voyage en famille
1 mars 2020
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
DenisB.
Séjour de 3 nuits en février 2020
Réponse de Blanca Vidal.Administration department le 3 mars 2020
Thank you for taking the time to leave us such a lovely review. We are delighted to learn that you had enjoyed so many aspects of our hotel during your stay.
We want our guests to enjoy their time with us and that they have a comfortable stay. We are glad you enjoyed the overall ambiance of our Hotel and our convenient beach location. We will be sure to share your kind words with our team. Thank you for choosing to stay with us always, and we look forward to welcoming you back soon.
Warm Regards
8/10 Bien
Voyageur vérifié
29 févr. 2020
Les points forts : Propreté et personnel et service
Voyageur vérifié
Séjour de 1 nuit en février 2020
Réponse de Blanca Vidal.Administration department le 3 mars 2020
Thanks for leaving us such an excellent review. It is great to know that you had loved your dining experience at our restaurant, our breakfast and convenient beach location.
We will also bring your comments about the need of a refurbishment and new televisions to the attention of management at our next meeting. We always strive to take on board guest suggestions, and so we hope that your next stay with us will reflect the improvements we have scheduled in the coming months.
We look forward to welcoming you again soon.
8/10 Bien
Voyageur vérifié
25 févr. 2020
Voyageur vérifié
Séjour de 14 nuits en février 2020
Réponse de Blanca Vidal.Administration department le 27 févr. 2020
Thank you for taking the time to write to us. We are thrilled to hear you enjoyed the Hotel, our place our joy.
8/10 Bien
Voyageur vérifié
Voyage en famille
27 janv. 2020
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Voyageur vérifié
Séjour de 6 nuits en janvier 2020
Réponse de Blanca Vidal.Administration department le 29 janv. 2020
Thank you for your review. We're very happy you enjoyed your stay, and we hope to welcome you back soon.
10/10 Excellent
RACHID
10 déc. 2019
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
PARFAIT
RACHID
Séjour de 5 nuits en novembre 2019
Réponse de Blanca Vidal. Administration department. le 12 déc. 2019
Dear Rachid,
Thank you very much for choosing to stay with us and for taking the time to share your recent experience at Guadalpin Banus. We pride ourselves on the culture we have established and the ability of our team members to create the most sustainable, beautiful, and inspiring hotel experience. Our core values are to be caring and thoughtful, and we are glad you experienced our efforts. We have built our service philosophy around our beliefs and our cause. We believe that by taking little steps that honour nature, we begin to develop a platform for change.
Most importantly, we want our guests to enjoy their time with us and that they have a comfortable stay. We will make sure to pass along all of your wonderful comments to our entire team to let them know that they made you feel at home.
As part of our Guadalpin Family, thank you for sharing your experience, and we look forward to welcoming you back soon.
Please allow us to extend our sincerest apologies for the disappointing experience you had with our television, television signal and lack of French channels. We will bring these comments to the attention of management at our next meeting. We always strive to take on board guest suggestions, and so we hope that your next stay with us will reflect the improvements we have scheduled in the coming months.
Warm Regards,
Blanca Vidal. Administration department
6/10 Satisfaisant
Voyageur vérifié
2 sept. 2019
Les points forts : Propreté
Voyageur vérifié
Séjour de 19 nuits en août 2019
Réponse de Blanca Vidal. Administration department. le 25 oct. 2019
Thank you very much for your kind review. We hope to have you as our guest again very soon.
4/10 Médiocre
Voyageur vérifié
20 août 2019
Voyageur vérifié
Séjour de 10 nuits en août 2019
10/10 Excellent
Voyageur vérifié
28 juin 2019
Voyageur vérifié
Séjour de 8 nuits en juin 2019
6/10 Satisfaisant
Voyageur vérifié
12 juin 2019
Les points forts : Propreté
Voyageur vérifié
Séjour de 2 nuits en juin 2019
8/10 Bien
Voyageur vérifié
18 mai 2019
Les points forts : Propreté, équipements, infrastructures et conditions de l’hébergement
Voyageur vérifié
Séjour de 5 nuits en mai 2019
Réponse de Blanca Vidal. Administration department. le 23 mai 2019
Thank you so much for your very kind, five star review. We look forward to welcoming you again soon.
8/10 Bien
Voyageur vérifié
Voyage en groupe
14 mai 2019
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Voyageur vérifié
Séjour de 8 nuits en avril 2019
Réponse de Blanca Vidal. Administration department. le 23 mai 2019
It's always a pleasure to read such nice reviews of our hotel. Thank you very much for taking the time to post something so positive. We hope to see you again soon.
Kindest Regards,
8/10 Bien
Caroline
10 mai 2019
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Trop cher pour les prestations de la chambre
Caroline
Séjour de 2 nuits en mai 2019
Réponse de Blanca Vidal.Administration department le 23 mai 2019
Dear Caroline,
Thank you so much for taking the time to write a review of your stay.
We will also bring your comments about the room to the attention of management at our next meeting. We always strive to take on board guest suggestions, and so we hope that your next stay with us will reflect the improvements we have scheduled in the coming months.
The cost of the hammocks at the beach is similar to other establishments in the area. We believe we provide good service including fresh fruit and water with every hammocks. We apologize in case you didn´t have the same feeling.
Kindest Regards,
8/10 Bien
RACHID
8 mai 2019
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
RACHID
Séjour de 5 nuits en mai 2019
Réponse de Blanca Vidal.Administration department le 9 mai 2019
Dear Rachid,
Thank you so much for taking the time to write such a review of your stay.
We will also bring your comments about the restaurants and television in the room to the attention of management at our next meeting. We always strive to take on board guest suggestions, and so we hope that your next stay with us will reflect the improvements we have scheduled in the coming months.
We look forward to welcoming you again soon.
Kindest Regards,
8/10 Bien
Voyageur vérifié
16 avr. 2019
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Voyageur vérifié
Séjour de 10 nuits en avril 2019
Réponse de Blanca Vidal. Administration department. le 17 avr. 2019
Thanks for the time you spent writting a review.Our pricning is comparable to similar properties in the area.We feel we provide good value given our central location and extensive facilities.We regret that this was not your impression and we offer our apologies.
Kind Regards,
8/10 Bien
Ahmed
14 avr. 2019
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Ahmed
Séjour de 3 nuits en avril 2019
Réponse de Blanca Vidal.Administration department le 16 avr. 2019
Dear Ahmed,
Thank you very much for your kind five star review. We hope to have you as our guest again very soon.
KIndest Regards,
4/10 Médiocre
Voyageur vérifié
27 mars 2019
Les points faibles : Personnel et service, équipements, infrastructures et conditions de l’hébergement
Voyageur vérifié
Séjour de 4 nuits en mars 2019
Réponse de Blanca Vidal.Administration department le 29 avr. 2019
Thank you for your review. We appreciate every guest review, and take any less favourable rating seriously. If the hotel hasn't lived up to expectations, we apologise, and hope that - should you return - you make us aware of any shortfalls in service or facilities so that we can, hopefully, remedy them whilst you're still a guest.
Kindest Regards,
10/10 Excellent
Hassan, Lille fr
Voyage en famille
13 mars 2019
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Hassan
Séjour de 5 nuits en février 2019
Réponse de Blanca Vidal. Administration department. le 29 mars 2019
Dear Hassan,
Thank you so much for taking the time to write such a helpful and positive review of your stay. It's always appreciated when we receive such positive comments, and we will certainly pass on your praise to our hard working team.
We look forward to welcoming you again soon.
Kindest Regards,
10/10 Excellent
Voyageur vérifié
4 mars 2019
Voyageur vérifié
Séjour de 7 nuits en février 2019
Réponse de Blanca Vidal. Administration department. le 1 avr. 2019
We're so pleased you enjoy our hotel. It's always a pleasure to get five star reviews. We hope to welcome you again soon.
10/10 Excellent
Voyageur vérifié
Voyage en famille
4 mars 2019
Les points forts : Propreté, équipements, infrastructures et conditions de l’hébergement
Voyageur vérifié
Séjour de 5 nuits en février 2019
Réponse de Blanca Vidal. Administration department. le 6 mars 2019
Thank you so much for taking the time to write such a helpful and positive review of your stay. It's always appreciated when we receive such positive comments.
We look forward to welcoming you again soon
8/10 Bien
julie
2 mars 2019
Les points forts : Personnel et service et infrastructures et conditions de l’hébergement
julie
Séjour de 6 nuits en février 2019
Réponse de Blanca Vidal.Administration department le 6 mars 2019
Dear Julie,
Thank you very much for your rating. We hope to have you as our guest again very soon.
8/10 Bien
Ariadna
19 janv. 2019
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Ariadna
Séjour de 1 nuit en janvier 2019
Réponse de Blanca Vidal.Administration department le 21 janv. 2019
Dear Ariadna,
We're sorry you felt the hotel didn't match your expectations. Rest assured, we will address your comments in our next management meeting so that we can continue to improve our service.
8/10 Bien
Christophe
12 janv. 2019
Les points forts : Personnel et service et confort de la chambre
Christophe
Séjour de 4 nuits en janvier 2019
Réponse de Blanca Vidal. Administration department. le 21 janv. 2019
Dear Christophe,
Thank you for leaving us a review and for your rating.
We hope to host you again very soon.
Kindest Regards,
6/10 Satisfaisant
ABDELAZIZ
5 janv. 2019
Les points faibles : Propreté
ABDELAZIZ
Séjour de 3 nuits en décembre 2018
Réponse de Blanca Vidal.Administration department le 21 janv. 2019
Dear Abdelaziz,
Thank you very much for your good rating.
We look forward to host you again in the Hotel.
Kindest Regards,
10/10 Excellent
Voyageur vérifié
Voyage d’affaires, Voyage en couple
4 déc. 2018
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Voyageur vérifié
Séjour de 7 nuits en novembre 2018
Réponse de Blanca Vidal.Administration department le 13 déc. 2018
First of all we would like to thank you for selecting our Gran Hotel Guadalpin Banus for your holidays in Marbella, and for the time you spent to share such a kind review on your stay. We are glad to read that overall you had such a nice time with us.
We were excited to hear that you enjoyed our staff.
Once again, thank you for your visit. We hope that you had a pleasant journey home, and we look forward to welcoming you again soon.
With very best regards,
10/10 Excellent
Voyageur vérifié
4 déc. 2018
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Voyageur vérifié
Séjour de 7 nuits en novembre 2018
Réponse de Blanca Vidal.Administration department le 4 déc. 2018
Wow! Thank you for your five star review. We're very happy you enjoyed your stay, and we hope to welcome you back soon.
Kindest Regards,
10/10 Excellent
Voyageur vérifié
Voyage en couple
3 déc. 2018
Les points forts : Propreté, équipements, infrastructures et conditions de l’hébergement
Voyageur vérifié
Séjour de 3 nuits en novembre 2018
Réponse de Blanca Vidal. Administration department le 4 déc. 2018
It's always a pleasure to read such nice reviews of our hotel. Thank you very much for taking the time to post something so positive. We hope to see you again soon
10/10 Excellent
Voyageur vérifié
20 nov. 2018
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Voyageur vérifié
Séjour de 6 nuits en novembre 2018
Réponse de Blanca Vidal. Administration department. le 26 nov. 2018
Thank you so much for your very kind, five star review. We look forward to welcoming you again soon.
Kindest Regards,
10/10 Excellent
Voyageur vérifié
17 nov. 2018
Voyageur vérifié
Séjour de 11 nuits en novembre 2018
Réponse de Blanca Vidal.Administration department. le 26 nov. 2018
Thank you very much for taking the time to review the Hotel Guadalpin Banus. It was a pleasure to have you with us, and we are so pleased that you enjoyed your stay. We hope to host you again in the future. Thank you again for your rating.
Kindest Regards,
8/10 Bien
Voyageur vérifié
6 nov. 2018
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Voyageur vérifié
Séjour de 5 nuits en octobre 2018
Réponse de Blanca Vidal. Administration department le 26 nov. 2018
It's always a pleasure to read such nice reviews of our hotel. Thank you very much for taking the time to post something so positive. We hope to see you again soon.
Kindest Regards,
10/10 Excellent
Voyageur vérifié
2 nov. 2018
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Voyageur vérifié
Séjour de 3 nuits en octobre 2018
Réponse de Blanca Vidal.Administration department. le 26 nov. 2018
Thank you very much for your kind five star review. We hope to have you as our guest again very soon.
Kindest Regards,
8/10 Bien
Nour-Eddine
1 sept. 2018
Séjour détente agréable
Nour-Eddine
Séjour de 4 nuits en août 2018
Réponse de Blanca Vidal. Administration department. le 14 sept. 2018
Thank you so much for taking the time to write such a helpful and positive review of your stay. It's always appreciated when we receive such positive comments, and we will certainly pass on your praise to our hard working team.
We will also bring your comments about the room to the attention of management at our next meeting. We always strive to take on board guest suggestions, and so we hope that your next stay with us will reflect the improvements we have scheduled in the coming months.
We look forward to welcoming you again soon.
10/10 Excellent
Yannick
2 mai 2018
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Yannick
8/10 Bien
Jean
27 avr. 2018
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Jean
8/10 Bien
Voyageur vérifié
17 avr. 2018
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Agréable sejour
Voyageur vérifié
Séjour de 2 nuits en avril 2018
10/10 Excellent
Voyageur vérifié
8 févr. 2018
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Évasion garantie
Voyageur vérifié
Séjour de 2 nuits en février 2018
Réponse de Guest Relation Manager le 9 févr. 2018
Dear guest,
First and foremost, we would like to thank you for having chosen the Gran Hotel Guadalpin Banus for spending your holiday. Our apologies for not replying to you in your own language but unfortunately, we are not fluent in Dutch and therefore have chosen English to aid communication.
We are thrilled to read your positive comments about our staff as we strive to provide our guests with a caring and personalized service and we lay high value on our personnel being guest orientated and welcoming at all times.
I have also shared your kind feedback with our Food and Beverage Operations Manager regarding the breakfast you had in our restaurant and the variety of choice we have to offer.
We look forward to welcoming you back to our Hotel in the not too distance future.
Sincerely, Gran Hotel Guadalpin Banus Guest Relation Department.