Avis sur Super 8 by Wyndham Sevierville Riverside
Super 8 by Wyndham Sevierville Riverside
1410 Winfield Dunn Pkwy, Sevierville, TN
Avis
7,8
Bien
7,6/10
Propreté
8,0/10
Personnel et service
7,0/10
Équipements
7,4/10
Infrastructures et conditions de l’hébergement
7,2/10
Écoresponsabilité
Avis
28 mars 2024
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Séjour de 1 nuit en mars 2024
Réponse de Hotel Manager le 28 mars 2024
Dear Jeffrey,Thank you for your glowing feedback! We're thrilled to hear that you enjoyed your double room with a balcony and a breathtaking view of the Smoky Mountains. We hope to welcome you back for another memorable stay soon!Sincerely, Hotel Manager
10/10 Excellent
consuelo
Voyage en famille, Voyage en groupe
25 mars 2024
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
consuelo
Séjour de 1 nuit en mars 2024
Réponse de Hotel Manager le 26 mars 2024
Dear consuelo,Thank you so much for the five-star rating! We are so pleased to hear that you had a great experience at our hotel and that you enjoyed the facilities and amenities we have to offer. It’s always our goal to make sure that our guests have a positive and memorable experience, so we are thrilled that you had such a positive one. We hope to see you again soon! Sincerely, Hotel Manager
10/10 Excellent
Vaughda
Voyage en famille avec de jeunes enfants
25 mars 2024
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Vaughda
Séjour de 1 nuit en mars 2024
Réponse de Hotel Manager le 25 mars 2024
Dear Vaughda,Thank you for your fantastic feedback. We're delighted to hear that you enjoyed the connecting rooms and the privacy they provided, as well as the convenience of having a back door. Your comfort and convenience are important to us, and we're glad that our accommodations meet your needs. We hope to welcome you back for another enjoyable stay in the future!Sincerely, Hotel Manager
6/10 Satisfaisant
Judy
Voyage en famille
23 mars 2024
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Judy
Séjour de 1 nuit en mars 2024
Réponse de Hotel Manager le 25 mars 2024
Dear Judy,Thank you for your kind feedback. We apologize for the inconvenience you experienced due to the noise from the road and the size of the bathroom. Your comfort is important to us, and we regret that we fell short of your expectations in these areas. We'll consider your feedback as we work to improve our guests' experience. We hope to have the opportunity to provide you with a better experience in the future.Sincerely, Hotel Manager
4/10 Médiocre
Ralph
23 mars 2024
Les points faibles : Personnel et service et infrastructures et conditions de l’hébergement
Ralph
Séjour de 1 nuit en mars 2024
Réponse de Hotel Manager le 25 mars 2024
Dear Ralph,It is disappointing to see that your stay was not satisfactory at our hotel. It would have been better if you could have specifically mentioned the key areas that bothered you so that we would have focussed to improving that. Anyway, your feedback is important to us and you can contact us any time to inform your concerns. Guest feedback is important to us for improvement. Looking forward to seeing you again. Sincerely, Hotel Manager
10/10 Excellent
Jamie
Voyage en famille
17 mars 2024
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Jamie
Séjour de 2 nuits en mars 2024
Réponse de Hotel Manager le 18 mars 2024
Dear Jamie,Thank you for your fantastic feedback. We're delighted to hear that you had such a positive experience with our friendly staff and clean facilities! Providing excellent service and maintaining cleanliness are top priorities for us, and we're thrilled that we could meet your expectations. We hope to welcome you back again soon for another enjoyable stay!Sincerely, Hotel Manager
10/10 Excellent
Chad
Voyage en groupe
11 mars 2024
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Chad
Séjour de 1 nuit en mars 2024
Réponse de Hotel Manager le 12 mars 2024
Dear Chad,Thank you for your fabulous feedback. We're thrilled to hear that you enjoyed your stay and found our rooms to be excellent, especially considering the price. Providing quality accommodations at a reasonable rate is important to us, and we're delighted that we could meet your expectations. We look forward to welcoming you back for another great stay!Sincerely, Hotel Manager
8/10 Bien
William, Corunna
9 mars 2024
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
William
Séjour de 1 nuit en mars 2024
Réponse de Hotel Manager le 11 mars 2024
Dear William,Thank you so much for sharing your recent stay with us and for giving 4 out of 5. We are glad that you had a great time at our hotel and also zero complaints. We strive to provide our guests with the best service and the most comfortable stay. Kindly let us know if there are any suggestions for improvements. You are welcome again. Sincerely, Hotel Manager
8/10 Bien
William
4 mars 2024
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
William
Séjour de 1 nuit en mars 2024
Réponse de Hotel Manager le 6 mars 2024
Dear William,Thank you so much for your fantastic feedback! We're delighted to hear that our staff's professionalism and politeness made a positive impression on your stay. Additionally, we're pleased the elevator accessibility was beneficial, especially considering knee issues. Your comfort is important to us, and we appreciate your kind words. We look forward to welcoming you back for another pleasant experience.Sincerely, Hotel Manager
4/10 Médiocre
Richard, Fort Gordon
Voyage en famille
25 févr. 2024
Les points faibles : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Richard
Séjour de 1 nuit en février 2024
Réponse de Hotel Manager le 26 févr. 2024
Dear Richard,We appreciate your feedback and apologize for any disappointment regarding the upkeep of our Motel 8 in Pigeon Forge. We strive to provide a comfortable and pleasant stay for all our guests, and we regret if we fell short of your expectations. Your comments will be shared with our team for improvement. We hope to have the opportunity to better serve you in the future.Sincerely, Hotel Manager
10/10 Excellent
Leonard
24 févr. 2024
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Leonard
Séjour de 2 nuits en février 2024
Réponse de Hotel Manager le 26 févr. 2024
Dear Leonard,Thank you for taking the time to write a wonderful review. It is very rewarding to hear your perspective of our hotel and we appreciate that you have acknowledged our efforts to provide a clean, comfortable, and hospitable experience. We look forward to serving you again and giving you another five-star experience. Sincerely, Hotel Manager
8/10 Bien
Amber
18 févr. 2024
Les points forts : Propreté
Les points faibles : Équipements
Amber
Séjour de 1 nuit en février 2024
Réponse de Hotel Manager le 19 févr. 2024
Dear Amber,Thank you for your kind feedback! We're delighted to hear that the presence of raccoons added a touch of charm to your stay. We appreciate your understanding of the hotel's appearance, and we're glad to hear that overall, it was a satisfactory stay for the value. We hope to welcome you back for another pleasant stay in the future.Sincerely, Hotel Manager
2/10 Horrible
Alicia
Voyage en famille avec de jeunes enfants
18 févr. 2024
Les points faibles : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Alicia
Réponse de Hotel Manager le 19 févr. 2024
Dear Alicia,We appreciate you taking the time to share your feedback, and we sincerely apologize for the disappointing experience you had during your stay. Your concerns regarding the condition of the property, breakfast service, and the interaction with our staff are taken seriously. We understand your frustration, and we assure you that we will investigate these matters promptly to make necessary improvements. We hope you will consider giving us another chance in the future.Sincerely, Hotel Manager
10/10 Excellent
Jamie
Voyage en couple
11 févr. 2024
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Jamie
Séjour de 1 nuit en février 2024
Réponse de Hotel Manager. le 12 févr. 2024
Dear Jamie,Your kind words mean so much to us, and we're pleased to get such great feedback from you. we are glad you will stay again and recommend us to others. Your comments indicate that we're meeting our goal of serving our guests well. We want to invite you to stay with us again when possible so you can experience our hotel and this area again. We'll be here for you when you need us.Sincerely, Hotel Manager
10/10 Excellent
Dallas, Mountain Rest
Voyage en famille
7 févr. 2024
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Dallas
Séjour de 2 nuits en janvier 2024
Réponse de Hotel Manager. le 7 févr. 2024
Dear Dallas,Thanks for your comments. We are pleased that you would recommend this property and that you found our hotel to be a nice place to stay. I'm also glad that our hotel impressed you enough that you would stay with us again. We enjoy providing a great experience for all kinds of travelers, and I'm very pleased that you enjoyed being with us at our hotel. We'll be here for you in the future if you visit the area again, and we always strive to maintain a great experience for our guests like you.Sincerely,Hotel Manager
4/10 Médiocre
Angela
Voyage en famille
5 févr. 2024
Les points forts : Personnel et service
Les points faibles : Propreté, équipements, infrastructures et conditions de l’hébergement
Angela
Séjour de 2 nuits en février 2024
Réponse de Hotel Manager. le 6 févr. 2024
Dear Angela,Thank you for providing feedback about your stay. We appreciate your positive comment about the room layout but are genuinely sorry to hear about the issue with cockroaches. This is certainly not the experience we aim to provide for our guests, and we understand the importance of a clean and comfortable environment. Please rest assured that we take this matter seriously, and we will address it promptly with our housekeeping and maintenance teams to ensure that necessary steps are taken to rectify the situation. We hope to have the opportunity to improve and provide you with a more pleasant experience in the future. Sincerely, Hotel Manager
2/10 Horrible
Rickey
Voyage en famille, Voyage d’affaires
3 févr. 2024
Rickey
Séjour de 2 nuits en janvier 2024
Réponse de Hotel Manager. le 5 févr. 2024
Dear Rickey,Thank you for your stay. We apologize for any inconvenience you experienced regarding bugs in your room. We will investigate and take appropriate measures to address the situation. We guarantee that your next experience will be overwhelmingly positive. I hope that you will visit us again.Sincerely,Hotel Manager.
4/10 Médiocre
Gregg
Voyage en famille, Voyage d’affaires
2 févr. 2024
Les points faibles : Propreté, équipements, infrastructures et conditions de l’hébergement
Gregg
Séjour de 2 nuits en janvier 2024
Réponse de Hotel Manager. le 3 févr. 2024
Dear Guest,Thanks for commenting. I apologize that an unexpected problem caused some major issues. We’re always working to make the guest experience better than ever before. We take real pride in this hotel and believe that pride shows in everything we do. I’m disappointed that we could not satisfy you, and I hope you will try us again in the future. Sincerely,Hotel Manager.
6/10 Satisfaisant
Timothy
17 janv. 2024
Les points forts : Personnel et service
Timothy
Séjour de 1 nuit en janvier 2024
Réponse de Hotel Manager. le 18 janv. 2024
Dear Timothy,Thanks so much for your very kind feedback. We sincerely appreciate your 3-star rating, and I am pleased you had a nice experience with us. Hope you will stay with us again soon. We will be here for you whenever you need us again. Sincerely, Hotel Manager
4/10 Médiocre
Nadine
Voyage en famille, Voyage d’affaires
15 janv. 2024
Les points faibles : Propreté et infrastructures et conditions de l’hébergement
Nadine
Séjour de 3 nuits en janvier 2024
Réponse de Hotel Manager. le 16 janv. 2024
Dear Nadine,Thank you for your kind feedback. We are sorry to hear about the concerning observation of potential blood spots on the carpet. Our team takes cleanliness and hygiene seriously, and we appreciate you bringing this to our attention. Rest assured, we will thoroughly investigate and address the issue to maintain a clean and comfortable environment for our guests. Sincerely, Hotel Manager
8/10 Bien
Nicholas
14 janv. 2024
Nicholas
Séjour de 1 nuit en janvier 2024
Réponse de Hotel Manager. le 5 févr. 2024
Dear Nicholas,Thank you for the review. I’m pleased you had a good experience with us. We take pride in this hotel and its amenities and sincerely appreciate the opportunity to serve you. We look forward to serving you again soon.Sincerely,Hotel Manager.
10/10 Excellent
Richard
13 janv. 2024
Richard
Séjour de 1 nuit en janvier 2024
Réponse de Hotel Manager. le 15 janv. 2024
Dear Richard,Thank you so much for the five-star rating! We are so pleased to hear that you had a great experience at our hotel and that you enjoyed the facilities and amenities we have to offer. It’s always our goal to make sure that our guests have a positive and memorable experience, so we are thrilled that you had such a positive one. We hope to see you again soon! Sincerely, Hotel Manager
2/10 Horrible
Greg
6 janv. 2024
Les points faibles : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Greg
Séjour de 1 nuit en janvier 2024
Réponse de Hotel Manager le 9 janv. 2024
Dear Greg,Thanks for the stay but sad to see the single rating. My apologies for all the inconvenience. Please share with us what made you dissatisfied so that we can address the same. Your satisfaction is prime to us. Please revert. Sincerely, Hotel Manager
8/10 Bien
Danny
31 déc. 2023
Danny
Séjour de 2 nuits en décembre 2023
Réponse de Hotel Manager. le 22 janv. 2024
Dear Danny,Thank you so much for sharing your recent stay with us and for giving 4 out of 5. We are glad that you had a great time at our hotel and also zero complaints. We strive to provide our guests with the best service and the most comfortable stay. Kindly let us know if there are any suggestions for improvements. You are welcome again. Sincerely, Hotel Manager
8/10 Bien
Devona
Voyage en famille
31 déc. 2023
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Devona
Séjour de 3 nuits en décembre 2023
Réponse de Hotel Manager. le 1 janv. 2024
Dear Devona,Thank you for your positive feedback! We're thrilled to hear that you found our location convenient and that you plan to stay with us again. We appreciate your loyalty and look forward to welcoming you back on your next visit. Safe travels, and see you again soon!Sincerely, Hotel Manager
10/10 Excellent
margaret
31 déc. 2023
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
margaret
Séjour de 2 nuits en décembre 2023
Réponse de Hotel Manager. le 1 janv. 2024
Dear margaret,Thank you for your great feedback. We're delighted to hear that everything was fine during your stay! Thank you for taking the time to share your positive experience. We look forward to welcoming you back on your next stay!Sincerely, Hotel Manager
10/10 Excellent
Jessica
28 déc. 2023
Jessica
Séjour de 1 nuit en décembre 2023
Réponse de Hotel Manager. le 30 déc. 2023
Dear Jessica,Thank you for your feedback. It is delightful to receive 10-star feedback. We hope that you had a marvelous stay. Our team is very overwhelmed by the ratings. It is a privilege to host guests like you. We await your next visit.Sincerely, Hotel Manager
8/10 Bien
Voyageur vérifié
Voyage en famille
23 déc. 2023
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
A Place to lay your head
Voyageur vérifié
Séjour de 1 nuit en décembre 2023
Réponse de Hotel Manager. le 23 déc. 2023
Dear Guest,Thank you for your kind feedback. We're glad to hear that you found the room affordable, with clean accommodations and respectful staff. We understand the importance of clear expectations, and we appreciate your understanding regarding the breakfast offerings. We value your input and hope to welcome you back for another stay.Sincerely, Hotel Manager
8/10 Bien
Richard
22 déc. 2023
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Richard
Séjour de 3 nuits en décembre 2023
Réponse de Hotel Manager le 25 déc. 2023
Dear Richard,Thank you for posting the review. We are happy to know that your experience was good in the hotel and your good rating about our hotel. We take serving our guests very seriously and are very pleased that we met your needs so well. We look forward to welcoming you again.Sincerely, Hotel Manager
10/10 Excellent
Zachary
Voyage en famille
21 déc. 2023
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Zachary
Séjour de 1 nuit en décembre 2023
Réponse de Hotel Manager. le 22 déc. 2023
Dear Zachary,Thank you for your feedback. We're pleased to hear that you found the room nice and clean. However, we apologize for any inconvenience caused by the appearance of the Super 8 sign and the lighting in the parking lot. Your comments are valuable, and we'll consider them as we strive to enhance the overall experience for our guests. We hope to have the opportunity to welcome you back for an even more enjoyable stay in the future.Sincerely, Hotel Manager
8/10 Bien
Johnny, DAHLONEGA
18 déc. 2023
Johnny
Séjour de 1 nuit en décembre 2023
Réponse de Hotel Manager. le 20 déc. 2023
Dear Johnny,Thank you so much for sharing your recent stay with us and for giving 4 out of 5. We are glad that you had a great time at our hotel and also zero complaints. We strive to provide our guests with the best service and the most comfortable stay. Kindly let us know if there are any suggestions for improvements. You are welcome again. Sincerely, Hotel Manager
8/10 Bien
Louise
Voyage en famille
18 déc. 2023
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Louise
Séjour de 1 nuit en décembre 2023
Réponse de Hotel Manager. le 18 déc. 2023
Dear Louise,Thank you for your wonderful feedback. We're glad to hear that you found our pricing to be great! Providing value for our guests is important to us. We appreciate your feedback and hope to have the pleasure of serving you again in the future.Sincerely, Hotel Manager
10/10 Excellent
John
Voyage en famille
17 déc. 2023
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
John
Séjour de 2 nuits en décembre 2023
Réponse de Hotel Manager. le 18 déc. 2023
Dear John,Thanks for your feedback. We are happy to know that your experience was good in the hotel and your good rating about our hotel. We take serving our guests very seriously and are very pleased that we met your needs so well. We look forward to welcoming you again.Sincerely, Hotel Manager
6/10 Satisfaisant
Pam
12 déc. 2023
Les points forts : Propreté et personnel et service
Pam
Séjour de 1 nuit en décembre 2023
Réponse de Hotel Manager le 12 déc. 2023
Dear Pam,Thank you for your stay. It's wonderful to hear that our affordable pricing and central location worked well for you. While we may not offer luxurious amenities, we strive to provide a clean and comfortable stay for guests on a budget. Your feedback is appreciated, and we look forward to welcoming you again.Sincerely, Hotel Manager
6/10 Satisfaisant
Joshua
Voyage en famille avec de jeunes enfants
10 déc. 2023
Les points forts : Propreté et personnel et service
Les points faibles : Équipements
Joshua
Séjour de 1 nuit en décembre 2023
Réponse de Hotel Manager. le 11 déc. 2023
Dear Joshua,Thank you for your feedback. We're glad to hear that the beds were clean and that the room had a cool layout. We understand that the property is a bit outdated, but we appreciate your understanding and acknowledgment of the value of the price paid. Guest feedback is important to us, and we'll use your comments to continue improving and providing a positive experience for our guests. We hope to welcome you again and make your stay even more enjoyable.Sincerely, Hotel Manager
10/10 Excellent
Rachel
10 déc. 2023
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Rachel
Séjour de 1 nuit en décembre 2023
Réponse de Hotel Manager. le 11 déc. 2023
Dear Rachel,Thank you for your feedback. It is delightful to receive 10-star feedback. We hope that you had a marvelous stay. Our team is very overwhelmed by the ratings. It is a privilege to host guests like you. We await your next visit.Sincerely, Hotel Manager
10/10 Excellent
Raul
9 déc. 2023
Raul
Séjour de 1 nuit en décembre 2023
Réponse de Hotel Manager. le 11 déc. 2023
Dear Raul,Thanks for your feedback. We are happy to know that your experience was good in the hotel and your good rating about our hotel. We take serving our guests very seriously and are pleased we met your needs so well. We look forward to welcoming you again.Sincerely, Hotel Manager
6/10 Satisfaisant
becky
9 déc. 2023
Les points forts : Personnel et service
becky
Séjour de 2 nuits en décembre 2023
Réponse de Hotel Manager. le 11 déc. 2023
Dear becky,Thank you for your valuable time to leave a rating on your stay at our hotel. If you can think of anything to bring our guest satisfaction score from 3 to 5, please be sure to let us know. We appreciate your business. Sincerely, Hotel Manager
4/10 Médiocre
Angelica
Voyage en famille
6 déc. 2023
Les points faibles : Propreté et infrastructures et conditions de l’hébergement
Angelica
Séjour de 2 nuits en décembre 2023
Réponse de Hotel Manager. le 8 déc. 2023
Dear Angelica,Thanks for the stay but sad to see the single star. My apologies for all the inconvenience. Please share with us what made you dissatisfied so that we can address the same. Your satisfaction is prime to us. Please revert. Sincerely, Hotel Manager
8/10 Bien
Jon
3 déc. 2023
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Jon
Séjour de 2 nuits en novembre 2023
Réponse de Hotel Manager. le 6 déc. 2023
Dear Jon, Thanks for staying with us and giving us an 8-star rating. We appreciate your ratings and would like to invite you to write more about how we can improve our services, which could earn us a 10-star review. It will make a big difference for us. It will be highly appreciated. Hope you will visit us again soon. Sincerely, Hotel Manager
8/10 Bien
jonathan
2 déc. 2023
Les points forts : Personnel et service
jonathan
Séjour de 1 nuit en décembre 2023
Réponse de Hotel Manager. le 6 déc. 2023
Dear jonathan,Thank you for your kind feedback. We apologize for any cleanliness issues and the inconvenience caused by the patched bullet hole in your room. We appreciate your understanding regarding the pricing and are sorry to hear that your wife may not have been as pleased. We'll address the noise concerns from the road to enhance our guests' experience. We hope to have the opportunity to better serve you in the future.Sincerely, Hotel Manager
8/10 Bien
Melissa
27 nov. 2023
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Melissa
Séjour de 1 nuit en novembre 2023
Réponse de Hotel Manager. le 29 nov. 2023
Dear Melissa,Thank you for staying with us. We appreciate your noticing the cleanliness of our hotel, and we're glad that you were pleased. Our goal is to give each of our guests an excellent experience, and we're glad you were completely satisfied. We apologize that your experience with our breakfast wasn't good, and we are making changes. We invite you to stay with us again soon so you can experience the many positive attributes of our hotel again.Sincerely, Hotel Manager
6/10 Satisfaisant
Voyageur vérifié
Voyage en famille
27 nov. 2023
Les points forts : Propreté et personnel et service
Voyageur vérifié
Séjour de 4 nuits en novembre 2023
Réponse de Hotel Manager. le 29 nov. 2023
Dear Guest,Thank you for staying with us. We appreciate your noticing the cleanliness of our hotel, and we're glad that you were pleased. Our goal is to give each of our guests an excellent experience, and we're glad you were completely satisfied. We apologize that your experience with our breakfast wasn't good, and we are making changes. We invite you to stay with us again soon so you can experience the many positive attributes of our hotel again.Sincerely,Hotel Manager.
6/10 Satisfaisant
Janeth
Voyage en famille
27 nov. 2023
Les points forts : Personnel et service
Les points faibles : Propreté
Janeth
Séjour de 2 nuits en novembre 2023
Réponse de Hotel Manager. le 29 nov. 2023
Dear Janeth,Thank you for your review. We are glad to hear that overall your experience was positive. At the same time, we are sorry for the issues related to amenities that didn't meet your expectations. We have informed the maintenance department. We will surely work on it. Please visit us again.Sincerely, Hotel Manager
10/10 Excellent
Doris
Voyage en famille
26 nov. 2023
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Doris
Séjour de 2 nuits en novembre 2023
Réponse de Hotel Manager. le 29 nov. 2023
Dear Doris,Thank you for your great feedback. We are glad to hear that you found the property well-lit and clean, creating a positive environment for your stay. It's also great that the staff was friendly, contributing to a welcoming atmosphere. We look forward to welcoming you back in the future!Sincerely, Hotel Manager
6/10 Satisfaisant
Cory
Voyage en famille
26 nov. 2023
Les points faibles : Équipements
Cory
Séjour de 1 nuit en novembre 2023
Réponse de Hotel Manager. le 29 nov. 2023
Dear Cory,Thank you for your kind feedback. We are incredibly grateful that you took the time to leave us this note. Our values prioritize customer satisfaction, and we are committed to our customers. It's customers like you that make our job wonderful. We look forward to serving you again.Sincerely, Hotel Manager
4/10 Médiocre
Greg
Voyage en famille
25 nov. 2023
Les points faibles : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Greg
Séjour de 3 nuits en novembre 2023
Réponse de Hotel Manager. le 29 nov. 2023
Dear Greg,Thank you for your kind feedback. we are disappointed to note that your overall experience of the stay was unsatisfactory. we will verify the reality and take action to prevent such happenings in the future. Our apologies for your inconvenience, but we still hope that you will be generous enough to give us one more opportunity to show us a better way. Sincerely, Hotel Manager
10/10 Excellent
Cindy
Voyage en famille
23 nov. 2023
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Cindy
Séjour de 5 nuits en novembre 2023
Réponse de Hotel Manager. le 29 nov. 2023
Dear Cindy,Thank you for your great feedback. We are glad to hear that your check-in process was smooth and that the housekeeping services met your expectations during your stay. It's also wonderful that you found the hotel to be in a great location, enhancing your overall experience. We appreciate your positive feedback and look forward to welcoming you back in the future!Sincerely, Hotel Manager
8/10 Bien
Scott
23 nov. 2023
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Scott
Séjour de 1 nuit en novembre 2023
Réponse de Hotel Manager. le 24 nov. 2023
Dear Scott,Thank you so much for sharing your recent stay with us and for giving 4 out of 5. We are glad that you had a great time at our hotel and also zero complaints. We strive to provide our guests with the best service and the most comfortable stay. Kindly let us know if there are any suggestions for improvements. You are welcome again. Sincerely, Hotel Manager
10/10 Excellent
Richie
22 nov. 2023
Richie
Séjour de 3 nuits en novembre 2023
Réponse de Hotel Manager le 12 déc. 2023
Dear Richie,Thanks for your stay at our hotel and the valuable review. Our goal is total guest satisfaction, and we're glad that we could match your expectations. Every day, we get the honor of serving many guests and their families who report satisfaction with their stay with us. Hope that you will give us repeated opportunities to serve you. Sincerely, Hotel Manager