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Avis sur Days Inn & Suites by Wyndham Downtown Gatlinburg Parkway

2 out of 5
Days Inn & Suites by Wyndham Downtown Gatlinburg Parkway
1109 Parkway, Gatlinburg, TN

Avis

6,2
Note des voyageurs de 10 (Excellent), d’après 176 avis sur 1003." "
Note des voyageurs de 8 (Bien), d’après 240 avis sur 1003." "
Note des voyageurs de 6 (Satisfaisant), d’après 202 avis sur 1003." "
Note des voyageurs de 4 (Médiocre), d’après 193 avis sur 1003." "
Note des voyageurs de 2 (Horrible), d’après 192 avis sur 1003." "

6,2/10

Propreté

7,0/10

Personnel et service

5,6/10

Équipements

5,4/10

Infrastructures et conditions de l’hébergement

6,6/10

Écoresponsabilité

Avis

4/10 Médiocre

Javon

Les points forts : Personnel et service
Les points faibles : Propreté et infrastructures et conditions de l’hébergement
Séjour de 1 nuit en avril 2024
Réponse de Manager le 23 avr. 2024
Hello Javon, We appreciate you taking the time to share your experience. Please don't hesitate to contact us directly with any specific feedback you'd like to share so we can address any concerns and improve for the future.

2/10 Horrible

Erin

Voyage en famille avec de jeunes enfants
The staff was friendly. The fire alarm upon check in was beeping for a new battery. We asked for this to be addressed upon check in and went out to enjoy our day. When we returned the battery started beeping again. When we went to call the front desk the phone in the room wasn’t even attached to a cord. They said there was no maintenance to fix it and they would have to change our room. With four sleeping children we couldn’t do that. We were directed to climb on the furniture and remove the fire alarm. The clock light didn’t display the correct light on the numbers. The toilet was running the entire time. There was no hot water for showers and the pool was empty. Had we known any of this when we made the reservation we would not have stayed.
Séjour de 1 nuit en avril 2024
Réponse de Manager le 20 avr. 2024
Hello Erin,Thank you for sharing your feedback with us. We regret to hear about the issues you encountered during your stay. We take all guest concerns seriously and will address these matters with our team for improvement. Your experience does not reflect our usual standards, and we apologize for any inconvenience caused. We appreciate your understanding and hope to welcome you back in the future.

10/10 Excellent

Ivan, Greensboro

Voyage en famille
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Location is extremely accessible to all Gatlinburg
Séjour de 1 nuit en avril 2024
Réponse de Manager le 12 avr. 2024
Hello Ivan,We are delighted to hear you found our hotel's location in Gatlinburg to be convenient for your stay. Your feedback is valuable to us as we strive to provide a satisfactory experience for all our guests. We hope to welcome you back for another enjoyable visit in the future.

10/10 Excellent

Heather

Les points forts : Personnel et service et infrastructures et conditions de l’hébergement
Great
Séjour de 2 nuits en avril 2024
Réponse de Manager le 12 avr. 2024
Hello Heather,Thank you for sharing the wonderful rating about your experience here with us. We are happy to see your stay was great, and we hope to have the pleasure of hosting you again soon.

6/10 Satisfaisant

Cassandra

Voyage en famille
Les points faibles : Infrastructures et conditions de l’hébergement
All you smell is marijuana. The walk way had puddles of water sitting. The ice machine barely worked. Could really use an uplift.
Séjour de 3 nuits en avril 2024
Réponse de Days Inn le 8 avr. 2024
Sorry for the inconvenience caused. We appreciate your feedback. Our team values all comments as we continuously strive to improve our services for future guests. Edit Remove

10/10 Excellent

Erica

Voyage en famille
Les points forts : Propreté
Les points faibles : Personnel et service, équipements, infrastructures et conditions de l’hébergement
It’s ok for thenprice
Séjour de 2 nuits en mars 2024
Réponse de Manager le 9 avr. 2024
Hello Erica,We're glad to hear you found our pricing satisfactory. Should you have any further feedback, please feel free to reach out to us. Your comments are valuable to us as we strive to continually improve our services.

4/10 Médiocre

orlando

Voyage en famille avec de jeunes enfants
Les points forts : Personnel et service
Les points faibles : Équipements et infrastructures et conditions de l’hébergement
No clean
Séjour de 2 nuits en mars 2024
Réponse de Manager le 5 avr. 2024
Hello orlando, We apologize for any inconvenience you experienced and appreciate you bringing this to our attention. Your feedback is invaluable in helping us improve our services for future guests. Please feel free to contact our management directly to discuss your stay in more detail.

4/10 Médiocre

Rubia

Voyage en famille avec de jeunes enfants
Les points faibles : Propreté, équipements, infrastructures et conditions de l’hébergement
This hotel is very outdated, has limited parking and the rooms do not function properly. Our room had leaky faucets all night. One room had the shower running for hrs ( we were moved to another room). The rooms smell like humidity and the toilets were not working properly. Water pressure in the showers is very weal. For a hotel in downtown Gaitlinburg, I expected better amenities.
Séjour de 6 nuits en mars 2024
Réponse de Manager le 4 avr. 2024
Hello Rubia, We apologize for the inconveniences you experienced during your stay. Feedback like yours helps us improve our services for the future. Your comments will be shared with the relevant teams for careful consideration. Our aim is to provide a comfortable stay, and we regret that we fell short of your expectations on this occasion.

2/10 Horrible

Blanca

Voyage en famille
Les points faibles : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
!
Séjour de 2 nuits en mars 2024
Réponse de Manager le 3 avr. 2024
Hello Blanca, We appreciate your feedback and apologize for any inconvenience you may have experienced during your stay. Your comments will be shared with our team for future improvements. Thank you for taking the time to review your stay with us.

8/10 Bien

Diane

Voyage en famille avec de jeunes enfants
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Staff was extremely pleasant and helpful
Séjour de 5 nuits en mars 2024
Réponse de Manager le 31 mars 2024
Hello Diane,We are delighted to hear that you found our staff pleasant and helpful during your stay. Your feedback is greatly appreciated and we hope to welcome you back in the future for another enjoyable experience.

2/10 Horrible

Kristin

Voyage en famille avec de jeunes enfants
Les points faibles : Propreté, équipements, infrastructures et conditions de l’hébergement
Our toilet wouldn’t flush, our television didn’t work, room was booked for three people for 4 nights only received 3 towels and two wash cloths. Beds are very uncomfortable.
Séjour de 4 nuits en mars 2024
Réponse de Manager le 29 mars 2024
Hello Kristin,I'm sorry to hear about the issues you experienced during your stay. We appreciate your feedback and will share it with our team for further review. Please feel free to reach out to our management team directly to discuss your concerns in more detail. Thank you for bringing this to our attention.

10/10 Excellent

marilin

Voyage en couple
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Muy buena y el personal muy amable
Séjour de 3 nuits en mars 2024
Réponse de Manager le 29 mars 2024
Hello marilin,Nos alegra saber que disfrutó de su estancia y que nuestro personal estuvo a la altura. ¡Esperamos tener el placer de darle la bienvenida de nuevo en el futuro!

4/10 Médiocre

James

Séjour de 4 nuits en mars 2024
Réponse de Manager le 15 avr. 2024
Hello James, We're sorry to hear that your recent stay didn't meet your expectations. Please feel free to reach out to us directly with any specific feedback so we can address any issues you may have experienced. We value your input and hope to have the opportunity to welcome you back in the future.

2/10 Horrible

TERRA

Les points faibles : Propreté, personnel et service, infrastructures et conditions de l’hébergement
The bathroom was very out dated. The paint on the bathtub was flaking off, it needed to be cleaned. The mirror was old a discolored. The smell was bad as soon as we entered the room. Had to purchase febreeze. The sink leaked. The room was dirty when we entered, we then got the front desk person and they gave me a different room. The front desk never answered the phone. Had to walk to get any type of service.
Séjour de 4 nuits en mars 2024
Réponse de Manager le 24 mars 2024
Hello TERRA,We apologize for the inconveniences you faced during your stay. Our team strives to maintain high cleanliness standards, and we have addressed your concerns with the relevant departments for improvement. Your feedback is valuable to us as we continually work to enhance our guests' experience. Please contact management directly for any further assistance or feedback.

6/10 Satisfaisant

Stephanie

Voyage en famille
Les points forts : Équipements
Les points faibles : Infrastructures et conditions de l’hébergement
Location was great, room was large in size bedding was clean, but there was mold in the bathroom around door way and tub.
Séjour de 2 nuits en mars 2024
Réponse de Manager le 17 mars 2024
Hello Stephanie,Thank you for sharing your feedback with us. We appreciate your positive comments on the room. We will address the concerns you raised regarding the bathroom to ensure a pleasant stay for our future guests.

8/10 Bien

Shellby

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Good size room
Séjour de 3 nuits en mars 2024
Réponse de Manager le 16 mars 2024
Hello Shellby,We are pleased to hear that you found the room spacious during your stay with us. We strive to provide comfortable accommodations for all our guests. Thank you for your feedback, and we hope to welcome you back in the future.

6/10 Satisfaisant

Jeremy

Séjour de 1 nuit en mars 2024
Réponse de Manager le 4 avr. 2024
Hello Jeremy, We appreciate you choosing to stay with us. Please feel free to reach out to us to share any feedback from your recent stay so we can ensure a better experience for you in the future.

4/10 Médiocre

Andrea

Voyage en couple
Les points faibles : Personnel et service
When I booked I got a king suit with city view but what I got was no view when I asked about it the guy laughed and said at least you got a jetted tub… I did not care about the tub I booked city view to People watch and enjoy. This is the second time this has happened booking.
Séjour de 1 nuit en mars 2024
Réponse de Manager le 6 mars 2024
Hello Andrea, We're sorry to hear about your experience. We encourage guests to reach out to our management team to address any concerns for future stays. Your feedback helps us to improve our services and ensures a more enjoyable visit.

6/10 Satisfaisant

Ryan

Voyage en famille
Les points faibles : Équipements et infrastructures et conditions de l’hébergement
Property is a little old, but the rooms were nice
Séjour de 2 nuits en février 2024
Réponse de Manager le 28 févr. 2024
Hello Ryan, We're pleased to hear that you found the rooms to your liking during your stay with us. Our team works hard to ensure a comfortable and pleasant experience for all our guests. Should you have any further feedback or concerns, we encourage you to reach out to our management team directly for assistance. Thank you for sharing your thoughts with us.

8/10 Bien

Madeline

Voyage en famille
Need better cleaning services. The bathroom is not in good condition
Séjour de 2 nuits en février 2024
Réponse de Manager le 22 févr. 2024
Hello Madeline, We appreciate your feedback regarding the cleaning services. We will address this matter with our housekeeping team to ensure improvements are made. Your comments help us enhance the guest experience for the future.

2/10 Horrible

Ty-Asia

Voyage en famille avec de jeunes enfants
Les points faibles : Personnel et service
The property did not have the suite I paid for (weeks prior) no notification about the suite inconvenience and I called in before hand and everything was “fine” could not accommodate my family needs. The refund was a lousy $40 on my just about $200 bill. Which I actually had to fight for because they completely denied a refund the first couple times! The gave me 2 separate room when I have a baby and a minor child (I guess they assumed my kids would be fine alone) smh and lastly the room was so small my daughters playpen had to be in front of the bathroom door and sink due to the room being so small. Which is also why I purchased a suite for space. They will not pay on their mess up. Mind you it was my daughters 1st birthday. Never going back 1/10 HIGHLY DO NOT RECOMMEND!!!!
Séjour de 1 nuit en février 2024
Réponse de Manager le 16 févr. 2024
Hello Ty-Asia,We apologize for any inconvenience you experienced during your stay. We strive to fulfill all room requests, but there may be circumstances beyond our control that prevent us from doing so. We understand your frustration, however, we are unable to offer additional compensation beyond what has already been provided. We appreciate your feedback and apologize for falling short of your expectations. Kindly contact our management directly if you have any further concerns.

2/10 Horrible

Melissa

Les points faibles : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
I have multiple pictures of the disgusting bathroom and the unsafe conditions..i will NEVER stay at another property you own!!!
Séjour de 2 nuits en février 2024
Réponse de Manager le 9 févr. 2024
Hello Melissa,We apologize for any inconvenience you experienced during your stay with us. We take your feedback seriously and will ensure that the relevant departments are made aware of your concerns. We strive to provide a safe and comfortable environment for all our guests. Thank you for bringing these issues to our attention.

10/10 Excellent

Cheimarys

Voyage en famille
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Excelente
Séjour de 2 nuits en janvier 2024
Réponse de Manager le 6 févr. 2024
Hello Cheimarys,Nos alegra saber que tuviste una excelente estadía en nuestro hotel. Agradecemos tus comentarios positivos y estamos comprometidos a brindar siempre un servicio de calidad. Esperamos tener la oportunidad de darte la bienvenida nuevamente en el futuro.

10/10 Excellent

Bill

Had a good stay. Room was very clean. Enjoyed the fireplace.
Séjour de 4 nuits en janvier 2024
Réponse de Manager le 2 févr. 2024
Hello Bill,Thank you for sharing your positive feedback! We're delighted to hear that you had a pleasant stay and that you found your room to be clean and cozy with the fireplace. We hope to welcome you back in the future for another enjoyable experience.

8/10 Bien

TERESA

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Séjour de 3 nuits en janvier 2024
Réponse de Manager le 6 févr. 2024
Hello TERESA,Thank you for choosing our hotel for your stay. We appreciate your positive rating and are glad to hear that you had a great experience with us. If you have any additional feedback, please don't hesitate to reach out to us directly. We look forward to welcoming you back in the future.

8/10 Bien

Michell

Voyage en famille
Les points forts : Personnel et service et équipements
Good
Séjour de 3 nuits en janvier 2024
Réponse de Manager le 17 janv. 2024
Hello Michell,Thank you for sharing the wonderful rating about your experience here with us. We are happy to see your stay was good, and we hope to have the pleasure of hosting you again soon.

8/10 Bien

David

Voyage en couple
Les points forts : Propreté et personnel et service
A great option if members of your party are interested in the National Park. Located only six minutes from the Sugarlands Visitor Center. Hotel was clean and had several close dining options. The provided breakfast was adequate. Parking was somewhat limited for the number of guests at the hotel. Room door was finicky and had to be turned just right to get it to open. Toilet handle was also finicky and had to be held a long time for the toilet to flush. Otherwise, the room was pleasant and of good value.
Réponse de Manager le 17 janv. 2024
Hello David,Thank you for choosing our hotel and for your feedback. We're delighted to hear that you found our location convenient for visiting the National Park and appreciated the cleanliness of our hotel. We apologize for any inconvenience caused by the limited parking and issues with the room door and toilet handle. Your comments have been noted for further review and improvement. We're glad that overall you had a pleasant stay and found good value with us.

6/10 Satisfaisant

Prasanna

Les points forts : Propreté, infrastructures et conditions de l’hébergement, confort de la chambre
Les points faibles : Personnel et service
Séjour de 1 nuit en janvier 2024
Réponse de Manager le 12 janv. 2024
Hello Prasanna, We appreciate you choosing our hotel for your stay. We apologize if there were any aspects of your experience that fell short of your expectations. If you have any specific feedback, we encourage you to reach out to us directly so we can address any concerns you may have. We hope to have the opportunity to welcome you back in the future.

6/10 Satisfaisant

April J

Voyage en couple
The bottom of the jetted tub was chipped so we didn’t even use. The bathtub fixtures were in need of replacing & there was green around the drain. The towel rack had rust on it & the mirror above the sink is in the beginning stages of peeling. Very disappointed.
Séjour de 4 nuits en décembre 2023
Réponse de Manager le 8 janv. 2024
Hello April J, Thank you for sharing your feedback with us. We apologize for any inconvenience caused during your stay. We appreciate you bringing these concerns to our attention and we will address them with our team. We strive to provide a satisfactory experience for all our guests and we regret any disappointment.

8/10 Bien

Jose m

Séjour de 1 nuit en décembre 2023
Réponse de Manager le 30 déc. 2023
Hello Jose m,Thank you for choosing our hotel for your recent stay. We're glad to hear that you had a positive experience. If there is anything specific you would like to share or if there is anything we can do for you in the future, please don't hesitate to reach out to us directly. We value your feedback and are always striving to provide the best possible guest experience.

8/10 Bien

Silvia

Voyage en famille avec de jeunes enfants, Voyage en famille
People smoke even though there are no smoking signs all over. Breakfast area is very small, no eggs for breakfast. The elevator could be renovated. My bed was not made up daily.
Séjour de 4 nuits en décembre 2023
Réponse de Manager le 25 déc. 2023
Hello Silvia, Thank you for sharing your feedback with us. We sincerely apologize for any inconvenience you experienced during your stay. We appreciate your concerns and have noted them for consideration as we continue to improve our facilities and services. We regret that we fell short of your expectations and apologize for any inconvenience caused. We value your feedback and have shared it with our team for further review.

4/10 Médiocre

Melissa

Les points faibles : Personnel et service, infrastructures et conditions de l’hébergement, confort de la chambre
Séjour de 2 nuits en décembre 2023
Réponse de Manager le 14 déc. 2023
Hello Melissa, We appreciate you choosing our hotel for your stay. We apologize if your experience did not meet your expectations. Please reach out to us directly so we can address any concerns you may have had during your stay with us. We value your feedback.

6/10 Satisfaisant

Betty

Séjour de 2 nuits en décembre 2023
Réponse de Manager le 15 déc. 2023
Hello Betty, We appreciate you choosing our hotel for your stay and taking the time to rate your experience. We encourage you to reach out to us directly with any feedback you may have, as we are always looking for ways to improve our services. We hope to have the opportunity to welcome you back in the future and ensure a more enjoyable stay.

10/10 Excellent

Gulandom

Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Réponse de Manager le 6 févr. 2024
Hello Gulandom,We are thrilled to hear that you had an excellent stay with us! We strive to provide our guests with exceptional service and a comfortable experience. If you have any further feedback or if there is anything else we can assist you with, please don't hesitate to reach out. We look forward to welcoming you back in the future!

2/10 Horrible

roger

Les points faibles : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Worst Room I ever had anywhere
Upon opening the door i was hit with a terrible musty, industrial or somekind of terrible odor. It made me sick , after just one day of a 3 day stay, so i left after one night. It had some kind of brown liquid in the bathtub, no clue what it was. It actually had a gas fire place, but it didn't work so i guess you are just supposed to look at it and get the impression that it works. It was on the ground floor , about 5 feet from the street, so you hear street noise all night long. I am assuming they give the Hotels.com guests the worst rooms or something, I will never go back to this place, and also those hotel remote controls for the TV are just awful, seems every hotel in Gatlinburg has them now, you have to go sequentially through each channel to get to the channel you want, because there appears to be no way to add a dash to the number you punch in as all the channels are digital , and the remote defaults to an analog channel.
Séjour de 3 nuits en décembre 2023
Réponse de Manager le 9 déc. 2023
Hello roger,Thank you for sharing your feedback regarding your recent stay. We apologize for any inconvenience caused by the odor in your room. Our team regularly inspects and ensures that all rooms are fresh and clean, but we understand that individual sensitivities can vary. Regarding the fireplace, we apologize for any confusion caused; it is meant for decorative purposes only. We regret that street noise affected your stay, as we strive to provide a peaceful atmosphere. We appreciate your input on the remote controls and will consider your comments for future improvements.

10/10 Excellent

Bianca

Voyage en famille
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Séjour de 4 nuits en décembre 2023
Réponse de Manager le 9 déc. 2023
Hello Bianca,We truly appreciate your perfect rating! We are thrilled to hear that you had a wonderful stay with us. Should you have any further comments or feedback, please don't hesitate to reach out to us directly. We hope to have the pleasure of welcoming you back in the future for another exceptional experience.

2/10 Horrible

James, Ephrata

Voyage en famille
Les points forts : Personnel et service
Les points faibles : Propreté, équipements, infrastructures et conditions de l’hébergement
We were greeted with a horrendous odor as soon as we opened the door. Everything smelled wet and moldy. The fireplace wasn't functional and the toilet didn't flush. We immediately left and found another hotel. The staff was excellent to deal with. He immediately reversed our charges. It appeared as though this was common for him to deal with.
Séjour de 3 nuits en novembre 2023
Réponse de Manager le 30 nov. 2023
Hello James, We apologize for any inconvenience you experienced during your recent stay. We appreciate your feedback and take situations like this seriously. Our team works diligently to ensure a comfortable and pleasant stay for all our guests. We assure you that your concerns will be addressed with our maintenance and housekeeping departments to prevent any future issues. We appreciate your recognition of our excellent staff and their prompt assistance. Thank you for bringing this to our attention.

6/10 Satisfaisant

Jimmy

Voyage en couple
Les points forts : Personnel et service
I will stay here everytime if I can
Séjour de 3 nuits en novembre 2023
Réponse de Manager le 30 nov. 2023
Hello Jimmy,Thank you for your positive feedback! We are delighted to hear that you had a pleasant stay with us. We appreciate your loyalty and look forward to welcoming you back in the future.

4/10 Médiocre

Voyageur vérifié

Les points faibles : Propreté et infrastructures et conditions de l’hébergement
Floors were dirty, jacuzzi tub didnt work, room smelled of gas and water pressure left bruises from being so hard. Only good part about the room was the location, and got to see a LOT of bear activity. The owners of this hotel need to do some major revamping and hire more or better house keepers that actually clean the rooms between stays. Very disappointing for a Wyndam owned property.
Séjour de 4 nuits en novembre 2023
Réponse de Manager le 30 nov. 2023
Dear Guest, Thank you for sharing your feedback. We apologize for any inconvenience you experienced during your stay. It is disappointing to hear that your expectations were not met. We always strive to provide a clean and comfortable environment for our guests. We appreciate your comments and will take them into consideration for future improvements. We are glad to hear that you enjoyed the location and the opportunity to witness bear activity. If there's anything else we can assist you with, please feel free to reach out to our management team.

10/10 Excellent

Andrew

Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Séjour de 6 nuits en novembre 2023
Réponse de Manager le 17 déc. 2023
Hello Andrew,We appreciate you taking the time to rate our hotel! We're delighted to hear that you had a wonderful stay with us. If you have any further feedback or if there is anything we can do to make your next visit even more enjoyable, please don't hesitate to reach out to us. We look forward to welcoming you back soon!

6/10 Satisfaisant

Tamora

Voyage en famille avec de jeunes enfants
Les points forts : Personnel et service
We booked this because it slept 5 and had an indoor pool. The pool was out of service the entire stay. The 5 of us where supposed to share 1 queen and 1 king bed. We were 1 couple, two adult sisters and 1 of their adult sons . They had no couches or roll away cots. So 1 of our party had to bunk on the floor. Not cool.
Séjour de 4 nuits en novembre 2023
Réponse de Manager le 29 nov. 2023
Hello Tamora,Thank you for choosing our hotel for your recent stay. We apologize for the inconvenience you experienced with the indoor pool being out of service. Regarding the sleeping arrangements, our rooms are designed to comfortably accommodate the number of guests specified. We regret if this impacted your stay. We appreciate your feedback and will use it to improve our services.

2/10 Horrible

Mehmet

Voyage en famille avec de jeunes enfants, Voyage en famille
Les points faibles : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Very noisy and breakfast is horrible!
Séjour de 1 nuit en novembre 2023
Réponse de Manager le 26 nov. 2023
Hello Mehmet,Thank you for sharing your concerns regarding the noise levels and breakfast experience during your stay. We apologize for any inconvenience this may have caused you. We strive to provide a comfortable environment for all guests and will address your feedback accordingly. We appreciate your valuable input and will work towards improving our services.

10/10 Excellent

Zachary

Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
.
Séjour de 3 nuits en novembre 2023
Réponse de Manager le 28 nov. 2023
Hello Zachary,Thank you for taking the time to share your feedback with us. We apologize for any inconvenience you may have experienced during your stay. We appreciate your comments, as they help us improve our services for future guests. If you have any further concerns, we encourage you to reach out to our management team directly.

10/10 Excellent

Abad

Voyage en groupe
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Séjour de 3 nuits en novembre 2023
Réponse de Manager le 25 nov. 2023
Hello Abad,Thank you for choosing to stay at our hotel! We are thrilled to hear that you had an excellent experience during your recent stay. We hope to have the opportunity to welcome you back in the future for another exceptional stay.

10/10 Excellent

Jerry

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Séjour de 1 nuit en novembre 2023
Réponse de Manager le 15 nov. 2023
Hello Jerry,Thank you for taking the time to leave a perfect ten rating. We appreciate your this and are stoked to know that you had an exceptional experience at our hotel. We hope to have the opportunity to welcome you back in the future for another outstanding stay.

8/10 Bien

THUPDEN

Voyage en famille
Les points forts : Équipements
It’s was a nice hotel.
Séjour de 4 nuits en novembre 2023
Réponse de Manager le 11 nov. 2023
Hello THUPDEN,Thank you for your feedback. We are glad to hear that you found our hotel enjoyable. We appreciate your business and hope to welcome you back in the future.

2/10 Horrible

Joshua

Voyage en couple
Les points faibles : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Rented this suite with the jetted tub, tub didn't work only option for different room was a downgrade wasn't giving a discount was told I would receive a call from the manager which I never did and also holes in the walls, I honestly didn't have high expectations for the property but for the price I at least expected the bare minimum which I didn't receive. Both of the front desk attendee were very nice and tried to help me out but to no suprise no reply from management.
Séjour de 1 nuit en novembre 2023
Réponse de Manager le 9 nov. 2023
Hello Joshua, Thank you for sharing your feedback with us. We apologize for any inconvenience you may have encountered during your stay. Our team is disappointed to learn about the issues with the tub and the lack of communication from management. We appreciate your kind words about our front desk staff and their efforts to assist you. We value your satisfaction and encourage you to reach out to our management team directly to discuss your experience further.

6/10 Satisfaisant

Voyageur vérifié

Voyage en famille
Les points forts : Personnel et service
Les points faibles : Infrastructures et conditions de l’hébergement
You need to upgrade bathroom floors. The fireplace never did work. Very few and very dim lights in room. The shower water was luke warm. Sorry about review, but being honest.
Séjour de 1 nuit en novembre 2023
Réponse de Manager le 8 nov. 2023
Dear Guest,Thank you for taking the time to share your experience with us. We appreciate your honest feedback regarding the bathroom floors, fireplace, lights, and shower water. We apologize for any inconvenience caused and will pass along your comments to our management team for further consideration. Our aim is to continually improve our facilities and services, and feedback like yours helps us in our efforts.

2/10 Horrible

Angie

Voyage en couple
Les points faibles : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
This property is absolutely disgusting. Our view was of a debilitated pool 1/2 full of green slimy water, trash floating, broken chairs, ect. It was the only window and the only view. The room itself was satisfactory as far as cleanliness. The fireplace didn't work, the hot tub leaked water, room smelt musty, the extra lock for the door was loose and was about to fall off-not secure. The grounds were filthy, the outside maintenance was awful. I would not recommend. We shortened our stay and stayed at a much nicer place in Pigeon Forge for $50 cheaper a night. Don't stay here. You work too hard for your money to use it on this place.
Séjour de 5 nuits en octobre 2023
Réponse de Manager le 3 nov. 2023
Hello Angie, We apologize for any inconveniences you experienced during your stay. Our team works diligently to provide a comfortable and clean environment for our guests. We appreciate your feedback regarding the view, pool, and outdoor maintenance, as this allows us to make improvements. We understand that choosing accommodations is a personal preference and we regret that we did not meet your expectations. We thank you for your review and hope to have the opportunity to provide you with a better experience in the future.

10/10 Excellent

Tammy

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Fall in the mountains
The front desk staff was very friendly & helpful. We has a small tv issue but the maintenance man was there quickly, friendly & repaired the issue quickly. We had a much better stay than the last time. We would stay there again.
Séjour de 3 nuits en octobre 2023
Réponse de Manager le 1 nov. 2023
Hello Tammy,Thank you for choosing our hotel and for sharing your feedback. We're glad to hear that our front desk staff provided friendly and helpful service. It's great to know that our maintenance team promptly addressed any issues you had and resolved them swiftly. We appreciate your loyalty and look forward to welcoming you back for another enjoyable stay.