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Avis sur Springhill Suites by Marriott Galveston

3 out of 5
Springhill Suites by Marriott Galveston
6303 Broadway St, Galveston, TX

Avis

8,4

Très bien

Note des voyageurs de 10 (Excellent), d’après 505 avis sur 1000." "
Note des voyageurs de 8 (Bien), d’après 295 avis sur 1000." "
Note des voyageurs de 6 (Satisfaisant), d’après 121 avis sur 1000." "
Note des voyageurs de 4 (Médiocre), d’après 51 avis sur 1000." "
Note des voyageurs de 2 (Horrible), d’après 28 avis sur 1000." "

8,8/10

Propreté

9,0/10

Personnel et service

8,6/10

Équipements

8,4/10

Infrastructures et conditions de l’hébergement

8,4/10

Écoresponsabilité

Avis

10/10 Excellent

Voyageur vérifié

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Hôtel à reserver sans hesiter
Piscine et jacuzzi en intérieur très agréable. Pdj parfait très varié et bon.literie confortable.bon accueil

8/10 Bien

Geronimo

Voyage en famille avec de jeunes enfants, Voyage en famille
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Muy buen precio el personal muy amable limpio y enfrente está un Target
Séjour de 2 nuits en mars 2024
Réponse de General Manager le 13 avr. 2024
Dear Geronimo, Thank you for choosing SpringHill Suites Galveston Island and sharing your experience. We are glad you liked our well-maintained hotel and that our devoted associates took great care of you. We will certainly share your praises with them. Thank you again for including us in your travel plans. It would be a pleasure to welcome you back anytime you visit our area. Best Regards,Irene Carrillo General Manager

6/10 Satisfaisant

MICHELLE

Voyage en famille
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
It sits right by the highway, so the traffic noise is maximized. Bring earplugs if you are a light sleeper. The main entrance is off a one-way frontage road, so use your GPS to find other ways to get back to it if you leave the property.
Séjour de 1 nuit en avril 2024
Réponse de General Manager le 12 avr. 2024
Dear Michelle, Thank you for taking the time to evaluate your stay. We sincerely apologize for the traffic noise you encountered. On your next visit, we will be happy to provide you with a different room should one be available. We have various room options and are always happy to accommodate special requests when possible. Thank you again for choosing us, and we do hope you will stay with us another time so we can provide you with a much more satisfying experience.Best Regards,Irene Carrillo General Manager

8/10 Bien

Julie

Voyage en groupe
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Everything was nice
Séjour de 1 nuit en avril 2024
Réponse de General Manager le 7 avr. 2024
Dear Julie, Thank you for the wonderful review. We are thrilled we met your expectations for a fantastic stay at SpringHill Suites Galveston Island. We hope to have the pleasure of doing so again on your next visit to the area.Best Regards,Irene CarrilloGeneral Manager

6/10 Satisfaisant

Moises

Voyage en famille
Les points forts : Propreté et équipements
Lindo hotel limpio y muy buen desayuno
Séjour de 1 nuit en mars 2024
Réponse de General Manager le 3 avr. 2024
Dear Moises, Thank you for taking the time to evaluate our hotel. We are happy to know you liked our well-maintained hotel and that you enjoyed our breakfast offerings. Thank you again for including us in your travel plans. It would be a pleasure to welcome you back anytime you visit our area. Best Regards,Irene Carrillo General Manager

10/10 Excellent

Cathy

Voyage en famille
Les points forts : Propreté, équipements, infrastructures et conditions de l’hébergement
Our 2nd stay here before a cruise. Always glean and staff friends. Great breakfast.
Séjour de 1 nuit en mars 2024
Réponse de General Manager le 31 mars 2024
Dear Cathy, Thank you for being our guest at SpringHill Suites Galveston Island and sharing your experience. We are delighted to know you were pleased with our courteous associates and excellent breakfast. It was a pleasure to host you, and we look forward to your return visit. Best Regards,Irene Carrillo, General Manager

8/10 Bien

Nadia

Voyage en famille avec de jeunes enfants
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Clean and friendly staff but breakfast has a bad quality
Séjour de 1 nuit en mars 2024
Réponse de General Manager le 17 mars 2024
Dear Nadia, Thank you for choosing SpringHill Suites Galveston Island and sharing your experience. We are glad you liked our well-maintained hotel and that our devoted associates took great care of you. We will certainly share your praises with them. However, we were sorry to read that you did not thoroughly enjoy our breakfast. We will certainly follow up with our food and beverage team to see where we can do better. We do hope you will stay with us another time so we can provide you with a much more satisfying experience.Best Regards,Irene Carrillo General Manager

6/10 Satisfaisant

Venu

Voyage en famille avec de jeunes enfants
Les points forts : Personnel et service
Beds were not good
Séjour de 1 nuit en mars 2024
Réponse de General Manager le 17 mars 2024
Dear Venu, Thank you for sharing about your experience at our hotel. We want our guests to have a comfortable stay and to get a restful night’s sleep, so we are sorry that you found your mattress to be uncomfortable. Our front desk is always available and happy to make you as comfortable as possible. We continually work to improve our accommodations, and we appreciate you sharing your comments. We hope that you will stay with us again; we are confident you will have the exceptional stay you deserve.Best Regards,Irene Carrillo General Manager

8/10 Bien

Cary

Les points forts : Propreté et personnel et service
Séjour de 2 nuits en mars 2024
Réponse de General Manager le 15 mars 2024
Dear Cary, Thank you for your rating of SpringHill Suites Galveston Island. We are pleased your stay with us was a great one, and we look forward to welcoming you back soon.Best Regards,Irene Carrillo General Manager

10/10 Excellent

Jean Lynn

Séjour de 1 nuit en mars 2024
Réponse de General Manager le 24 mars 2024
Dear Ms. Lynn, Thank you for the perfect rating! We are overjoyed to learn that from start to finish, your stay was nothing short of exceptional. It was a pleasure having you at SpringHill Suites Galveston Island, and we look forward to welcoming you back soon.Best Regards,Irene Carrillo General Manager

8/10 Bien

Gail

Séjour de 1 nuit en février 2024
Réponse de General Manager le 22 mars 2024
Dear Gail, Thank you for sharing the nice rating about your experience at SpringHill Suites Galveston Island. We are happy to see your stay was pleasant, and we hope to have the pleasure of hosting you again soon.Best Regards,Irene Carrillo General Manager

10/10 Excellent

Emily

Les points forts : Propreté et infrastructures et conditions de l’hébergement
Séjour de 1 nuit en décembre 2023
Réponse de General Manager le 28 févr. 2024
Dear Emily, Thank you for the perfect rating. We are glad you had a wonderful time at SpringHill Suites Galveston Island. It was a pleasure having you as our guest, and we look forward to welcoming you back for another outstanding experience.Best Regards,Irene Carrillo General Manager

10/10 Excellent

Robin

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Good place to stay for quick trip to Galveston.
Séjour de 1 nuit en février 2024
Réponse de General Manager le 20 févr. 2024
Dear Robin, Thank you for choosing SpringHill Suites Galveston Island and sharing your experience. We are thrilled to know we exceeded your expectations and that you had a great stay. It was a pleasure having you as our guest, and we look forward to hosting you again soon.Best Regards,Irene Carrillo General Manager

2/10 Horrible

Neal, Wimberley

Les points faibles : Infrastructures et conditions de l’hébergement
1. the room we had, had no hot water-R118. I complained and they said that's "as hot as it gets". As I walked by the front desk, later, I said I will have to complain about having no hot water. Then when I returned, they got me another room-R411, and it had hot water. so, they lied to me about the hot water in the first room being "as hot as it gets". 2. The toilet had no toilet seat cover, I felt like I was at a gas station. No place to sit in the bathroom, or to dry off, I almost put my foot in the toilet several times, because I am used to putting my foot on the seat, to dry my legs. 3. The elevator was very slow. WHY? 4. I used the swimming pool, is was nice, but there was pieces of rubber floating in the pool. not one or two pieces, but hundreds. This property is not a 3 star in my opinion, its more like a one star. Really poor quality for a Marriot. I probably will not stay there again. stay date: 2/16-2/17 One night Neal Newgard
Séjour de 1 nuit en février 2024
Réponse de General Manager le 20 févr. 2024
Dear Neal, Thank you for taking the time to evaluate our hotel. We sincerely apologize for the difficulties you endured in your initial accommodations due to the hot water issue and for the absence of a toilet seat cover in your later assigned room. Rest assured, we will address your comments with the appropriate individuals as we strive to improve our guest experience. Furthermore, we deeply regret for the slow elevator and the cleanliness issue with the swimming pool. We sincerely value your comments and are grateful for your patience. We hope you will change your mind and give us another opportunity to provide you with excellent hospitality for which we are known.Best Regards,Irene Carrillo General Manager

10/10 Excellent

Shannon

Séjour de 1 nuit en février 2024
Réponse de General Manager le 22 mars 2024
Dear Shannon, Thank you for rating your visit to SpringHill Suites Galveston Island. Nothing is more important than your satisfaction, so we are delighted you gave us a perfect score. We appreciate your business and look forward to seeing you again soon.Best Regards,Irene Carrillo General Manager

8/10 Bien

Linda

Voyage en couple
Les points forts : Propreté et personnel et service
This was rundown, unexpected for a Marriott property. It was certainly good enough for 1 night before our cruise departure. Must use Uber to get to restaurants.
Séjour de 1 nuit en février 2024
Réponse de General Manager le 5 févr. 2024
Dear Linda, Thank you for choosing SpringHill Suites Galveston Island and sharing your experience. We are pleased if you enjoyed your stay overall; however, we deeply regret you felt our hotel needed updating. We are grateful for the feedback, and we will share these notes with the appropriate individuals for future modernization of our hotel. Thank you again for your review. We look forward to your next visit!   Best Regards,Irene Carrillo General Manager

10/10 Excellent

Diane

Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Breakfast was very tasty and well staffed.
Séjour de 1 nuit en janvier 2024
Réponse de General Manager le 7 févr. 2024
Dear Diane, Thank you for taking time to review your experience at SpringHill Suites Galveston Island. We are delighted that you had a memorable stay with us. Thank you also for taking notice of our devoted staff and the quality of our breakfast buffet. Our team is committed to ensuring that your day gets started off on the right note. We will enjoy sharing your kind remarks with them. We hope to be your hotel of choice whenever your travels bring you back this way.Best Regards,Irene Carrillo,General Manager

10/10 Excellent

Amber, Hutchinson

Voyage en famille
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Room was very nice. Walking distance to the water.
Séjour de 1 nuit en janvier 2024
Réponse de General Manager le 27 janv. 2024
Dear Amber, Thank you for all the wonderful compliments about SpringHill Suites Galveston Island! We are delighted you were pleased with every aspect of your stay with us, especially our accommodations and the convenience of our location. We love that you included us in your plans for an escape to our charming island, and we would love to host you again whenever you plan another trip our way. Best Regards,Irene Carrillo,General Manager

10/10 Excellent

Christopher

Voyage en couple
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Nice property. Good location. Everything was fine.
Séjour de 1 nuit en janvier 2024
Réponse de GENERAL MANAGER le 26 janv. 2024
Dear Christopher, Thank you for the kind review. We are pleased everything went great for you during your visit and that our wonderful location made it even better. Thank you once more for choosing SpringHill Suites Galveston Island, and we look forward to your next stay.Best Regards,Irene Carrillo, General Manager

10/10 Excellent

Amanda

Séjour de 1 nuit en janvier 2024
Réponse de General Manager le 23 janv. 2024
Dear Amanda, Thank you for the perfect rating. We are glad you had a wonderful time at SpringHill Suites Galveston Island. It was a pleasure having you as our guest, and we look forward to welcoming you back for another outstanding experience. Best Regards,Irene Carrillo General Manager

10/10 Excellent

Bruce

Les points forts : Propreté et personnel et service
Good location Noisy as next to busy road Good breakfast and great staff
Séjour de 1 nuit en janvier 2024
Réponse de General Manager le 22 janv. 2024
Dear Bruce, Thank you for choosing HOTEL and sharing your experience. We are glad our location was convenient for everything you wanted to do on this visit. We are also happy to know you enjoyed our breakfast offerings and that our devoted associates took great care of you. We will certainly share your praises with them. Thank you again for including us in your travel plans. It would be a pleasure to welcome you back anytime you visit our area. Best Regards,Irene Carrillo General Manager

8/10 Bien

David

Voyage en famille avec de jeunes enfants
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Séjour de 1 nuit en janvier 2024
Réponse de General Manager le 15 janv. 2024
Dear David, Thank you for the nice rating regarding your stay at SpringHill Suites Galveston Island. We look forward to you are already planning another trip our way. Best Regards, Irene Carrillo General Manager

10/10 Excellent

Amanda

Voyage en famille
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
The staff was professional and helpful, the location was clean. The only complaint I have was the hot tub wasn’t really hot. Not a big deal, but overall I was very pleased
Séjour de 1 nuit en janvier 2024
Réponse de General Manager le 9 janv. 2024
Dear Amanda, Thank you for the positive review on SpringHill Suites Galveston Island. We are delighted to know how much you enjoyed our terrific location and the excellent service provided by our associates. That said, we regret not meeting some of your expectations. We appreciate all your remarks and look forward to you are already planning another visit our way. Best Regards, Irene Carrillo General Manager

10/10 Excellent

Angelique

Séjour de 1 nuit en janvier 2024
Réponse de General Manager le 28 janv. 2024
Dear Angelique, We are truly grateful for the fantastic rating, which reflects your exceptional experience at SpringHill Suites Galveston Island! We hope the sparkling Gulf Coast beaches offered you a tranquil getaway. Thank you once again for choosing us as part of your escape to our charming island. We can't wait to welcome you again for a more wonderful experience. Best Regards, Irene Carrillo General Manager

8/10 Bien

Kevin

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Séjour de 4 nuits en décembre 2023
Réponse de General Manager le 9 janv. 2024
Dear Kevin, Thank you for the positive rating. It is a pleasure knowing your visit with us was an enjoyable one. We look forward to seeing you again soon at SpringHill Suites Galveston Island. Best Regards, Irene Carrillo General Manager

6/10 Satisfaisant

Deana

Voyage en famille
Les points forts : Personnel et service
Les points faibles : Infrastructures et conditions de l’hébergement et confort de la chambre
Very overpriced for the quality of the room.
Séjour de 1 nuit en janvier 2024
Réponse de General Manager le 9 janv. 2024
Dear Deana, Thank you for taking the time to post feedback of your time with us. We were disappointed to read our accommodations did not provide the value for which you were hoping. We appreciate you for sharing your valuable feedback as we are continually striving to improve our guest experience. We are grateful for your patience and hope you will revisit whenever you return to the area.Best Regards, Irene Carrillo General Manager

8/10 Bien

Katerra

Voyage en famille
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Clean & comfy.
Very clean lobby & rooms. Housekeep services were fantastic & so accomidating/ polite. Good continental breakfast. Decently comfortable beds. Suggestions: deep clean of walls in room, new mattress particularly on pull out sofa.
Séjour de 4 nuits en décembre 2023
Réponse de General Manager le 4 janv. 2024
Dear Katerra, Thank you for choosing to stay with us at SpringHill Suites Galveston Island. We are glad to know you overall had a pleasant stay and that our courteous hospitality, along with comfortable accommodations, enhanced your time with us. We also appreciate you mentioning how our delicious breakfast made for a great start to the morning. That said, we care about the satisfaction of our guests; therefore, we appreciate you letting us know what we can do to make your next stay perfect. We will share your comments appropriately as we strive to improve our guest's experience. We are grateful for your feedback and look forward to welcoming you again.Best Regards,Irene Carrillo General Manager

10/10 Excellent

Kyle

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Quiet clean hotel. Pleasant staff
Séjour de 1 nuit en janvier 2024
Réponse de General Manager le 4 janv. 2024
Dear Kyle, We want to thank you for choosing to stay with us at SpringHill Suites Galveston Island. We are thrilled to receive your thoughtful review and are delighted to learn you found our hotel to be so comfortable and completely spotless. We also appreciate you mentioning how our courteous associates took great care of you. It would be an honor to host you again when you return to our city. Have a wonderful day, and travel safely.Best Regards,Irene Carrillo General Manager

10/10 Excellent

Janet

Séjour de 1 nuit en décembre 2023
Réponse de gen le 2 janv. 2024
Dear Janet, Thank you for the wonderful rating for SpringHill Suites Galveston Island. We're delighted to have provided you with a satisfying visit. It was our pleasure to have you stay with us, and we look forward to hosting you again soon.Best Regards,Irene Carrillo General Manager

6/10 Satisfaisant

María José

Voyage en famille
Les points forts : Propreté, personnel et service, équipements
Les points faibles : Infrastructures et conditions de l’hébergement
El hotel está muy viejo, la atención fue buena
Séjour de 1 nuit en décembre 2023
Réponse de General Manager le 31 déc. 2023
Dear María José, Thank you for being our guest, and for sharing your experience. We hope you had an overall pleasant stay, and we are glad you liked our thoughtful hospitality. Having said that, we are sorry for not meeting all of your expectations regarding our accommodations; we will share your comments appropriately. Thank you again for your feedback, and we hope to welcome you back soon.Best Regards,Irene Carrillo General Manager

6/10 Satisfaisant

Sarah

Voyage en famille
Staff was kind, but had to ask for tv to be fixed twice, breakfast was stopped early and property is looking very worn.
Séjour de 2 nuits en décembre 2023
Réponse de General Manager le 30 déc. 2023
Dear Sarah, Thank you for choosing to stay with us and sharing your review with us. We strive to provide a seamless experience to all our guests; therefore, we are sorry for the issues you had with the television in your room. We also regret your disappointment with the breakfast timings, and we can understand the frustration this caused. We will share your comments appropriately as we strive to improve our guests' experience, and we are grateful for your valuable feedback. We hope you will revisit us for the flawless stay that you should always expect from us.Best Regards,Irene Carrillo General Manager

10/10 Excellent

Rachel

Voyage en famille avec de jeunes enfants, Voyage en famille, Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Had a great experience. Check-in was super easy, lobby area and room were both very clean. Breakfast was my favorite part!
Séjour de 1 nuit en décembre 2023
Réponse de General Manager le 9 déc. 2023
Dear Rachel, We greatly appreciate the kind words and compliments you've shared regarding SpringHill Suites Galveston Island. We love that you chose to include us in your delightful getaway to our enchanting island destination, and we appreciate you mentioning how our efficient check-in and lively lobby made a great first impression. We are also thrilled to know you could start your day on a great note with our delicious breakfast, and we look forward to welcoming you back soon.Best Regards,Irene Carrillo General Manager

4/10 Médiocre

Grainne

Réponse de General Manager le 13 févr. 2024
Dear Grainne, Thank you for taking the time to share your rating. We are sorry if we missed out on any essential opportunities to make your stay the seamless, memorable one you deserve. Please accept our sincere apologies for any issues you experienced. We hope you will consider giving us another chance to show you our devotion to delivering excellent hospitality for every guest.Best Regards,Irene Carrillo General Manager

10/10 Excellent

Charles

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Séjour de 1 nuit en décembre 2023
Réponse de General Manager le 7 déc. 2023
Dear Charles, Thank you for the wonderful rating for SpringHill Suites Galveston Island. We're delighted to have provided you with a satisfying visit. It was our pleasure to have you stay with us, and we look forward to hosting you again soon.Best Regards,Irene Carrillo General Manager

10/10 Excellent

Robbin

Voyage en groupe
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Great place to stay.
The hotel was really great very friendly staff and great included breakfast. Second stay here.
Séjour de 2 nuits en décembre 2023
Réponse de General Manager le 6 déc. 2023
Dear Robbin, Thank you for revisiting us and for your kind review. We are pleased you appreciated our thoughtful hospitality and that you were able to start your day off right with our breakfast offerings. It was a pleasure welcoming you to SpringHill Suites Galveston Island, and we look forward to being your first choice every time you are in the area. Best Regards, Irene Carrillo General Manager

10/10 Excellent

Joe

Voyage en famille
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Super easy check in, super friendly staff, clean, beautiful room!!
Séjour de 1 nuit en décembre 2023
Réponse de General Manager le 6 déc. 2023
Dear Joe, Thank you for the positive review and for taking the time to recognize our hotel. We are delighted to know you enjoyed well-appointed rooms and the excellent service provided by our associates. We appreciate you for being our guest and look forward to your next trip to the area. Best Regards, Irene Carrillo General Manager

8/10 Bien

Voyageur vérifié

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
comfortable
comfortable bed and pillow
Séjour de 1 nuit en novembre 2023
Réponse de General Manager le 6 déc. 2023
Dear Guest, Thank you for the feedback about SpringHill Suites Galveston Island. We are delighted to know how much you loved our comfortable beds and pillows. We appreciate your business and look forward to having you revisit us soon. Best Regards, Irene Carrillo General Manager

10/10 Excellent

Miranda

Voyage en famille avec de jeunes enfants
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Easy to get to, close to where we were going. Friendly staff. Could use a few more plus in the room but that’s a minor thing
Séjour de 3 nuits en novembre 2023
Réponse de General Manager le 30 nov. 2023
Dear Miranda, Thank you for choosing to stay with us and for taking the time to post a review. We are delighted you enjoyed our convenient location and the courteous service provided by our associates. We look forward to your next visit.Best Regards,Irene Carrillo General Manager

6/10 Satisfaisant

xiaowei

Voyage en famille avec de jeunes enfants
Les points forts : Propreté et personnel et service
The property is old. Not quiet. The toilet clogged in the morning. Indoor pool is great for kids play in the winter. The staff are friendly.
Séjour de 1 nuit en novembre 2023
Réponse de General Manager le 29 nov. 2023
Dear Xiaowei, Thank you for taking the time to review your experience with us. We apologize for the inconvenience you faced during your stay and are sorry you felt our property needed updating. We appreciate our guest's valuable feedback as we continually strive to grow and improve our guest services. We also regret the maintenance issues you encountered with your bathroom and will address your comment appropriately. On a positive note, we are happy you liked our indoor pool and exceptional associates. We hope to have the pleasure of welcoming you back in the future. Best Regards,Irene Carrillo General Manager

10/10 Excellent

Natalie

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Séjour de 1 nuit en novembre 2023
Réponse de General Manager le 29 nov. 2023
Dear Natalie, We are delighted you enjoyed your stay at SpringHill Suites Galveston Island. We strive to provide each guest with an exceptional visit; therefore, it is lovely to know that we exceeded your expectations. We hope you will return whenever your travels bring you to Galveston.Best Regards,Irene Carrillo General Manager

8/10 Bien

Permichia

Voyage en famille avec de jeunes enfants
Les points forts : Propreté et personnel et service
Breakfast could have been better. The room was big enough for a family of 4 .
Séjour de 1 nuit en novembre 2023
Réponse de General Manager le 27 nov. 2023
Dear Permichia, Thank you for sharing your generous feedback. We truly enjoyed reading your kind compliments about our accommodations at SpringHill Suites Galveston Island. We love that you chose to include us in your delightful getaway to our enchanting island destination. Your input is invaluable to us, and we appreciate you letting us know what could enhance your experience here with us. We look forward to welcoming you back for another outstanding stay in the future.Best Regards, Irene Carrillo General Manager

10/10 Excellent

Steve

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Quick and easy check in. Friendly staff.
Séjour de 1 nuit en novembre 2023
Réponse de General Manager le 17 nov. 2023
Dear Steve, Thank you for choosing to stay with us and for taking the time to post a review. We are delighted you enjoyed the excellent service provided by our front desk associates. It was our pleasure accommodating you, and we hope you will make SpringHill Suites Galveston Island your home away from home whenever your travels bring you to our city. We look forward to your next visit.Best Regards,Irene Carrillo General Manager

10/10 Excellent

Glenann

Séjour de 1 nuit en novembre 2023
Réponse de General Manager le 6 déc. 2023
Dear Glenann, Thank you for your fantastic rating. We are delighted to know you loved each and every aspect of our hotel. We look forward to accommodating you again soon at SpringHill Suites Galveston Island. Best Regards, Irene Carrillo General Manager

8/10 Bien

Tasha

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Séjour de 1 nuit en novembre 2023
Réponse de General Manager le 15 nov. 2023
Dear Tasha, Thank you for the wonderful review. We are thrilled we met your expectations for a pleasant stay at SpringHill Suites Galveston Island. We hope to have the pleasure of doing so again on your next visit to the area.Best Regards,Irene Carrillo, General Manager

10/10 Excellent

Terry

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Nice place, nice price.
The view of the bay was nice. The room and the property were clean and well kept. The price was good for the room and location. I had a problem connecting to the Wifi and the young lady at the front desk was a great help. I"ll be back.
Séjour de 2 nuits en novembre 2023
Réponse de General Manager le 12 nov. 2023
Dear Terry, Thank you for being our guest at the SpringHill Suites Galveston Island. We enjoyed reading your review and learning about the highlights of your stay. We appreciate your comments about our fantastic location, prompt service, and clean facilities. It was a pleasure to have you as our guest, and we look forward to seeing you again soon on your next visit.Best Regards,Irene Carrillo General Manager

8/10 Bien

Michael

Séjour de 1 nuit en octobre 2023
Réponse de General Manager le 19 nov. 2023
Dear Michael, Thank you for the generous rating. It is always gratifying to receive praise for exceeding expectations, and we are delighted you enjoyed your stay. It was our pleasure hosting you at SpringHill Suites Galveston Island; we hope to see you again soon. Best Regards,Irene Carrillo General Manager

10/10 Excellent

Curtis

Voyage en famille
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Everything was good
Séjour de 1 nuit en octobre 2023
Réponse de General Manager le 29 oct. 2023
Dear Curtis, We are thrilled you had an excellent stay at SpringHill Suites Galveston Island and that you enjoyed every aspect of our resort. We appreciate the fantastic feedback. It was our pleasure accommodating you, and we look forward to your next visit with us.Best Regards,Irene Carrillo, General Manager

8/10 Bien

Stephanie

Voyage en famille
Les points forts : Personnel et service, infrastructures et conditions de l’hébergement, confort de la chambre
Good
Séjour de 1 nuit en octobre 2023
Réponse de General Manager le 29 oct. 2023
Dear Stephanie, Thank you for the wonderful review. We are thrilled we met your expectations for a great stay at SpringHill Suites Galveston Island. We hope to have the pleasure of doing so again on your next visit to the area.Best Regards,Irene Carrillo, General Manager

10/10 Excellent

Gloria

Voyage en groupe
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Séjour de 1 nuit en octobre 2023
Réponse de General Manager le 17 oct. 2023
Dear Gloria, Thank you for rating your stay at SpringHill Suites Galveston Island. Nothing is more important than your satisfaction, so we are delighted you gave us a perfect score. We appreciate your business and look forward to seeing you again soon.Best Regards,Irene Carrillo General Manager

10/10 Excellent

Wendell

,
Séjour de 1 nuit en octobre 2023
Réponse de General Manager le 14 oct. 2023
Dear Wendell, It was a pleasure welcoming you to SpringHill Suites Galveston Island. Your rating is the best performance measure we have, and we appreciate you letting us know we are succeeding. Thank you for being our guest; we look forward to your next visit. Best Regards, Irene Carrillo General Manager