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Avis sur Embassy Suites Houston Downtown

3.5 out of 5
Embassy Suites Houston Downtown
1515 Dallas St, Houston, TX

Avis

8,8

Excellent

Note des voyageurs de 10 (Excellent), d’après 835 avis sur 1286." "
Note des voyageurs de 8 (Bien), d’après 245 avis sur 1286." "
Note des voyageurs de 6 (Satisfaisant), d’après 100 avis sur 1286." "
Note des voyageurs de 4 (Médiocre), d’après 59 avis sur 1286." "
Note des voyageurs de 2 (Horrible), d’après 47 avis sur 1286." "

9,0/10

Propreté

9,0/10

Personnel et service

8,8/10

Équipements

8,8/10

Infrastructures et conditions de l’hébergement

8,4/10

Écoresponsabilité

Avis

8/10 Bien

franck

Les points forts : Propreté et infrastructures et conditions de l’hébergement
Overall good
Séjour de 2 nuits en avril 2024

10/10 Excellent

Yvon

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Belle grande suite
Belle grande suite. Très bien situé. Petit problème vite réglé
Séjour de 1 nuit en décembre 2019
Réponse de SF le 30 déc. 2019
Dear Yvon, Thank you for the feedback. We are thrilled you enjoyed your suite. If you have any questions, please don't hesitate to contact us. We look forward to hosting you again soon. Best Regards, Schwanna

10/10 Excellent

Voyageur vérifié

Les points forts : Propreté, équipements, infrastructures et conditions de l’hébergement
Séjour de 4 nuits en février 2019

10/10 Excellent

sean, Pineville

Voyage en famille
Les points forts : Propreté et infrastructures et conditions de l’hébergement
Great place to stay in Downtown Houston
Séjour de 2 nuits en avril 2024

10/10 Excellent

Cassandra Monique

Les points forts : Propreté et infrastructures et conditions de l’hébergement
Séjour de 1 nuit en avril 2024
Réponse de JH le 16 avr. 2024
Thank you for your five-star review - we appreciate it. We hope to welcome you back soon!

10/10 Excellent

Lewis

Voyage en famille, Voyage d’affaires
Les points forts : Propreté, équipements, infrastructures et conditions de l’hébergement
Very nice and clean. Smelled great
Séjour de 2 nuits en avril 2024
Réponse de JH le 11 avr. 2024
Thank you for your five-star review and kind words - we appreciate them.We hope to welcome you back soon!

10/10 Excellent

Troy

Voyage en groupe
Les points forts : Propreté, équipements, infrastructures et conditions de l’hébergement
Great stay. Room was little too hot due to thermostat can only adjust to 67 degrees
Séjour de 2 nuits en avril 2024
Réponse de JH le 8 avr. 2024
Thank you for your five-star review and your kind words - we appreciate it. We are disappointed to hear of the AC unit but will get someone on that immediately.We hope to welcome you back soon!

10/10 Excellent

Elise

Voyage en famille
Les points forts : Propreté, équipements, infrastructures et conditions de l’hébergement
Loved everything about this hotel. Staff was amazing and went above and beyond. The breakfast was delicious and so nice. Rooms were clean and laid out nicely. Will be staying here again!
Séjour de 1 nuit en avril 2024
Réponse de JH le 4 avr. 2024
Thank you for your five-star review and for your kind words - we appreciate them.We hope to welcome you back soon!

10/10 Excellent

Bridget

Les points forts : Propreté et infrastructures et conditions de l’hébergement
Séjour de 3 nuits en mars 2024
Réponse de JH le 4 avr. 2024
Thank you for your five-star review - we appreciate it.We hope to welcome you back soon!

10/10 Excellent

Lee, dix hills

Voyage en famille
Les points forts : Propreté, équipements, infrastructures et conditions de l’hébergement
This property was very clean. Tje staff was super nice, the bar had great drinks and when we had dinner at the restaurant the food was very tasty and quick service
Séjour de 3 nuits en mars 2024
Réponse de JH le 2 avr. 2024
Thank you for your five-star review and for your kind words - we appreciate them.We hope to welcome you back soon!

10/10 Excellent

Chiara

Voyage en famille, Voyage avec des animaux de compagnie
Les points forts : Propreté et infrastructures et conditions de l’hébergement
Beautiful hotel in downtown with large and comfortable bedroom and great breakfast included!
Séjour de 2 nuits en mars 2024
Réponse de JH le 2 avr. 2024
Thank you for your five-star review and for your kind words - we appreciate them.We hope to welcome you back soon!

10/10 Excellent

Luis

Les points forts : Propreté et infrastructures et conditions de l’hébergement
great experience
Séjour de 1 nuit en mars 2024
Réponse de JH le 1 avr. 2024
Thank you for your five-star review and kind words - we appreciate it. We hope to welcome you back soon!

10/10 Excellent

Jill

Les points forts : Propreté et infrastructures et conditions de l’hébergement
Séjour de 1 nuit en mars 2024
Réponse de JH le 1 avr. 2024
Thank you for your five-star review - we appreciate it. We hope to welcome you back soon!

10/10 Excellent

Mary

Les points forts : Propreté et infrastructures et conditions de l’hébergement
Very clean
Séjour de 1 nuit en mars 2024
Réponse de JH le 1 avr. 2024
Thank you for your five-star review and kind words - we appreciate it. We hope to welcome you back soon!

10/10 Excellent

Michael E.

Voyage d’affaires
Les points forts : Propreté, équipements, infrastructures et conditions de l’hébergement
Nice staff
Séjour de 5 nuits en mars 2024
Réponse de JH le 27 mars 2024
Thank you for your five-star review - we appreciate it. We hope to welcome you back soon!

10/10 Excellent

Stacy

Séjour de 1 nuit en mars 2024
Réponse de JH le 8 avr. 2024
Thank you for your five-start review - we appreciate it,We hope to welcome you back soon!

6/10 Satisfaisant

Mark

Séjour de 1 nuit en mars 2024
Réponse de JH le 8 avr. 2024
Thank you for taking our hotel survey - would you kindly take a moment to advise us why you scored as you did? We would appreciate it.We hope to welcome you back soon!

10/10 Excellent

Moheb

Voyage d’affaires
Les points forts : Propreté, équipements, infrastructures et conditions de l’hébergement
Clean hotel, great location
Séjour de 2 nuits en mars 2024
Réponse de JH le 8 mars 2024
Thank you for your five-star review and kind words - we appreciate them.We hope to welcome you back soon!

10/10 Excellent

Tom

Great
Séjour de 1 nuit en février 2024
Réponse de JH le 7 mars 2024
Thank you for your five-point score and 'great ' comment - we appreciate it. We hope to welcome you back soon!

10/10 Excellent

Evelyn, Waco

Les points forts : Propreté et infrastructures et conditions de l’hébergement
Parking was very expensive
Séjour de 1 nuit en mars 2024
Réponse de JH le 17 mars 2024
Thank you for your five-star review as well as your comment about parking pricing. As a downtown property, we provide safety and security for your vehicle while you are visiting rather than have you park at a surface lot, open to the elements.We hope to welcome you back soon!

10/10 Excellent

KATY

Voyage en couple
Les points forts : Propreté, équipements, infrastructures et conditions de l’hébergement
I love everything about the Embassy. This is my first time at this location but it went well. Receptionist was friendly and funny, and made check in run smoothly. I will be coming back.
Séjour de 1 nuit en février 2024
Réponse de JH le 1 mars 2024
Thank you for your five-star review and your kind words - we appreciate it. AND, we are thrilled to h ear that you are coming back!See you soon!

10/10 Excellent

John

Séjour de 3 nuits en février 2024
Réponse de JH le 21 mars 2024
Thank you for your five-star review - we appreciate it. We look forward to welcoming you back soon!

10/10 Excellent

Laferris

Voyage en famille, Voyage en couple
Les points forts : Propreté, équipements, infrastructures et conditions de l’hébergement
Everything was nice
Séjour de 2 nuits en février 2024
Réponse de JH le 26 févr. 2024
Thank you for your five-star review and kind words - we appreciate them.We hope to welcome you back soon!

10/10 Excellent

Laura

Voyage en famille
Les points forts : Propreté, équipements, infrastructures et conditions de l’hébergement
Easy check-in, very clean. Restaurant at the hotel was superb.
Séjour de 1 nuit en février 2024
Réponse de JH le 26 févr. 2024
Thank you for your five-star review and kind words - we appreciate them.We hope to welcome you back soon!

2/10 Horrible

Adjunda

Voyage en famille
Les points faibles : Propreté et infrastructures et conditions de l’hébergement
Had a horrible experience, it was so bad that we left a day early even though the room was already paid for. This is an honest review…probably the worse experience I’ve had in a long time
Séjour de 2 nuits en février 2024
Réponse de JH le 19 févr. 2024
Thank you for telling me of your visit. I am so sorry that you were not happy with this experience. What caused this issue for you?I look forward to hearing from you

10/10 Excellent

michael

Les points forts : Propreté et infrastructures et conditions de l’hébergement
Séjour de 1 nuit en février 2024
Réponse de JH le 19 févr. 2024
Thank you for your five star review - we appreciate it.I hope to welcome you back soon!

10/10 Excellent

Gloria

Séjour de 1 nuit en février 2024
Réponse de JH le 21 mars 2024
Thank you for your five-star review - we appreciate it. We look forward to welcoming you back soon!

2/10 Horrible

Sylviani

Les points faibles : Infrastructures et conditions de l’hébergement
First we checked in late was 1am and was raining so bad and getting inside FANCY hotel with someone stand up at the valley service station no say nothing to their guests! And I walked in with my daughter push the heavy car and was hard to move around, he just us that way!! Like point it to us the way rudely. And then I was check out early find out the elevator not working so we have to walking through the stairs and find out a lot of guests at the stair with their pajama and pillow said there a fire alarm went on!! And no one call us to the room!! No body evacuate us at the room!! How danger is that when we found out at the downstairs so many fireman’s waking and running inside the hotel! And no one told or call us! We’d like the refunds for this stay, it was no worth it at all!! Embassy suit big hotel with the big name, is that really how you evacuated the situation?? Please we need the answer
Séjour de 1 nuit en février 2024
Réponse de JH le 5 févr. 2024
Thank you for telling me of your visit.I apologize that you were not welcomed and greeted warmly upon your arrival. I will speak with our valet. I understand that the occurrence of the fire alarm was an inconvenience you had not expected. Whenever an alarm goes off, all elevator systems are automatically shut down for the safety of all guests. Once the situation is identified and handled, we slowly bring power up so that all systems can be reinstated.As you made your reservation through a third party site, you must contact them for any refund. That is their protocol and we follow it.Once again, my apology

10/10 Excellent

harvey

Voyage d’affaires
Les points forts : Équipements
Séjour de 1 nuit en décembre 2023
Réponse de JH le 22 janv. 2024
Thank you for your five-star review - we appreciate it. We look forward to welcoming you back soon!

8/10 Bien

Nicholas

Voyage en groupe
Les points forts : Équipements
Séjour de 1 nuit en janvier 2024
Réponse de JH le 22 janv. 2024
Thank you for taking our hotel survey.What can we do to earn a five when you next visit?I hope to hear from you.

6/10 Satisfaisant

Liz

Les points forts : Propreté et infrastructures et conditions de l’hébergement
Séjour de 1 nuit en janvier 2024
Réponse de JH le 22 janv. 2024
Thank you for taking our hotel survey.What can we do to earn a five when you next visit?I hope to hear from you.

6/10 Satisfaisant

Lana

Voyage en famille
One of the rooms in our reservation didn’t seem to be cleaned prior to arrival. Dog hair all over couch. Fake nail in bathroom. Valet did not have enough help for amount of people. Waited over an hour to get our vehicle.
Séjour de 2 nuits en janvier 2024
Réponse de JH le 22 janv. 2024
Thank you for telling me of your visit. I apologize that your suite was not cleaned as it should have been. I have reviewed this with our housekeeping team and the room attendant assigned to your room to ensure compliance with our cleaning protocols. I know that valet was difficult Sunday morning with the marathon blocking access to some of our off-site, secured parking. Once again, my apologies.

6/10 Satisfaisant

Tom

Séjour de 2 nuits en décembre 2023
Réponse de JH le 11 janv. 2024
Thank you for taking our hotel survey. What can we do better to earn a ten when you next return?I hope to hear from you

6/10 Satisfaisant

Sam

Les points forts : Propreté et confort de la chambre
breakfast experience
The accommodations were great. The breakfast experience was below par. This is the first Embassy Suites hotel where i was served at the all you cn eat buffet and the food was not hot.
Séjour de 1 nuit en décembre 2023
Réponse de JH le 11 janv. 2024
Thank you for telling me of your visit and for your kind words about our accommodations.I apologize that our breakfast food was not as hot as it should be. I have spoken with our team about this standard to ensure future compliance.I hope to welcome you back soon!

10/10 Excellent

Gail C Johnson

Voyage en famille
Les points forts : Propreté, équipements, infrastructures et conditions de l’hébergement
I liked the fact people checked in on us during the stay with survey questions and the desk staff was extraordinary. Security even stay with us as we waited for our transportation for an early departure back home.
Séjour de 3 nuits en décembre 2023
Réponse de JH le 3 janv. 2024
Thank you for your five-star review and your kind words - we appreciate it. We hope to welcome you back in the near future.

2/10 Horrible

Melinda, Hurst

Les points forts : Équipements et infrastructures et conditions de l’hébergement
Les points faibles : Propreté
My biggest complaint is housekeeping, services and individuals walking into your room without announcing that they are coming in, which I find that to be a safety issue. I find it odd that a manager was not on duty doing business hours.
Réponse de JH le 5 févr. 2024
Thank you for telling me of your visit.I apologize that our attendant did not properly acknowledge entry. When did this occur? I look forward to your response.

8/10 Bien

Elias

Voyage en famille
Les points forts : Propreté
Family new years trip
Booked a night stay on way home from Louisiana . Hotel and amenities were nice and bedding was comfortable. My only complaint would be the AC. Our room felt like no AC was on even though the thermostat said it was on high and at 66. Front desk must control the ac and not each room individually bc it really made the trip uncomfortable.
Séjour de 1 nuit en décembre 2023
Réponse de JH le 3 janv. 2024
Thank you for telling me of your visit. I am so sorry to hear of the AC issue - my apologies that it made you uncomfortable.I do hope you will give us a second chance.

8/10 Bien

Ozlem, Arlington Heights

Voyage en famille avec de jeunes enfants
Les points forts : Propreté et infrastructures et conditions de l’hébergement
Hotel is at good location, rooms are comfortable
Séjour de 4 nuits en décembre 2023
Réponse de JH le 5 févr. 2024
Thank you for your four star review and kind words - we appreciate them.I hope to welcome you back soon!

10/10 Excellent

Karen

Voyage en famille avec de jeunes enfants
Les points forts : Propreté, équipements, infrastructures et conditions de l’hébergement
Séjour de 2 nuits en décembre 2023
Réponse de JH le 3 janv. 2024
Thank you for your five-star review - we appreciate it and hope to welcome you back in the near future.

10/10 Excellent

Polly

Séjour de 3 nuits en décembre 2023
Réponse de JH le 28 déc. 2023
Thank you for your five-star review - we appreciate it.We hope to welcome you back soon!

10/10 Excellent

Claysha

Séjour de 1 nuit en décembre 2023
Réponse de JH le 26 déc. 2023
Thank you for your five-star review - we appreciate it.We hope to welcome you back soon!

10/10 Excellent

Melida, Livingston

Les points forts : Propreté, équipements, infrastructures et conditions de l’hébergement
Séjour de 1 nuit en décembre 2023
Réponse de JH le 26 déc. 2023
Thank you for your five-star review - we appreciate it.We hope to welcome you back soon!

6/10 Satisfaisant

Sherry, Assiniboia

Séjour de 2 nuits en décembre 2023
Réponse de JH le 11 janv. 2024
hank you for taking our hotel survey. What can we do better to earn a ten when you next return?I hope to hear from you

10/10 Excellent

Devin

Séjour de 1 nuit en décembre 2023
Réponse de JH le 3 janv. 2024
Thank you for your five-star review - we appreciate it and hope to welcome you back in the near future.

8/10 Bien

Voyageur vérifié

Voyage d’affaires
Les points forts : Propreté et confort de la chambre
Didn't spend much time in the hotel, but the breakfast was one of the better hotel buffets I've seen. The room was spacious and clean.
Séjour de 5 nuits en novembre 2023
Réponse de JH le 26 déc. 2023
Thank you for your kind words - we appreciate them. What can we do better to earn a ten-point review?We hope to welcome you back soon!

10/10 Excellent

Mindy

Voyage en couple
Les points forts : Propreté, équipements, infrastructures et conditions de l’hébergement
This hotel is within walking distance to several restaurants and to MM park. Rooms were clean and spacious. Hotel is currently undergoing some renovations. The free breakfast was amazing! Couldn’t ask for better service. Will definitely be back.
Séjour de 2 nuits en novembre 2023
Réponse de JH le 20 nov. 2023
Thank you for taking a moment to share your experience and for your kind words. I am happy to hear you found the property to your liking. We look forward to welcoming you back to our hotel in the not too distant future.

10/10 Excellent

Brenda

Séjour de 1 nuit en novembre 2023
Réponse de JH le 26 déc. 2023
Thank you for your ten-point review - we appreciate it. We hope to welcome you back soon!

6/10 Satisfaisant

Wilson

Les points forts : Propreté, équipements, infrastructures et conditions de l’hébergement
The hotel it self is nice but the parking situation is terrible. They offer valet only and they take a while to get your car. I checked out at 11 and waited 40 min to get my car
Séjour de 1 nuit en novembre 2023
Réponse de JH le 20 nov. 2023
Thank you for taking a moment to share your experience. I am happy to hear you found the property to your liking, but am disappointed that our valet service was not as quick as it could hve beenWe look forward to welcoming you back to our hotel in the not too distant future.

10/10 Excellent

Erika

Séjour de 1 nuit en novembre 2023
Réponse de JH le 20 nov. 2023
Thank you for taking a moment to share your experience. I am happy to hear you found the property to your liking. We look forward to welcoming you back to our hotel in the not too distant future.

10/10 Excellent

Andrea

Voyage en famille
Les points forts : Propreté et confort de la chambre
The room needed a bit of maintenance but the staff was extremely friendly and helpful. Breakfast was excellent!
Séjour de 1 nuit en novembre 2023
Réponse de JH le 13 nov. 2023
Thank you for your ten-point review and kind words about our staff and breakfast. I apologize for any inconvenience you experienced. Best Wishes,