Cave

Avis sur Chateau Elan

4.5 out of 5
Chateau Elan
100 Rue Charlemagne, Braselton, GA

Avis

8,8

Excellent

Note des voyageurs de 10 (Excellent), d’après 610 avis sur 1003." "
Note des voyageurs de 8 (Bien), d’après 211 avis sur 1003." "
Note des voyageurs de 6 (Satisfaisant), d’après 108 avis sur 1003." "
Note des voyageurs de 4 (Médiocre), d’après 50 avis sur 1003." "
Note des voyageurs de 2 (Horrible), d’après 24 avis sur 1003." "

9,2/10

Propreté

9,0/10

Personnel et service

9,0/10

Équipements

9,0/10

Infrastructures et conditions de l’hébergement

9,0/10

Écoresponsabilité

Avis

10/10 Excellent

Richard

Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Property fabulous
Séjour de 1 nuit en mars 2024
Réponse de Scroft le 27 mars 2024
Thank you for your review, and we look forward to welcoming you back soon.

10/10 Excellent

Chris

Voyage en famille, Voyage d’affaires
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
This is a great venue for meetings, lots of extras with SPA and Golf Course, Beautiful grounds to walk around and relax.
Séjour de 1 nuit en mars 2024
Réponse de Scroft le 27 mars 2024
I'm delighted to hear that you enjoyed our Spa mansion and the golf course. Thank you for your review, and we look forward to welcoming you back soon.

6/10 Satisfaisant

Monique

Les points forts : Propreté et infrastructures et conditions de l’hébergement
Les points faibles : Personnel et service
Too high
Séjour de 2 nuits en mars 2024
Réponse de April le 25 mars 2024
Thank you for your feedback and for your loyalty to Chateau Elan.

10/10 Excellent

Jenae

Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Beautiful experience!
Séjour de 1 nuit en mars 2024
Réponse de April le 24 mars 2024
Thank you for your review, and we look forward to welcoming you back soon.

6/10 Satisfaisant

Mary, Nashville

Les points forts : Propreté et personnel et service
I haven’t stayed here in 5 years, and it’s sad to say it’s gone downhill. I cannot believe that old fashioned’s are premade!!! The bar was obnoxious to say the least. DJ was extremely loud. Used to be a nice place to enjoy a real drink and relax. Sheets were scratchy and the pillows were terrible. I was really disappointed :(
Séjour de 2 nuits en mars 2024
Réponse de April le 24 mars 2024
We truly apologize for the difficulties you faced during your stay, and for the fact that you unfortunately weren't able to experience the level of service we are known for.

10/10 Excellent

nikki

Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Everything was amazing first class all the way. We will be back for sure
Séjour de 4 nuits en décembre 2023
Réponse de Scroft le 20 mars 2024
Thank you for your review, and we look forward to welcoming you back soon.

10/10 Excellent

crystal

Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
The staff were exceptional! The property wa s very nice and spa was excellent!
Séjour de 1 nuit en mars 2024
Réponse de Scroft le 18 mars 2024
We are pleased to note that you had a pleasant encounter with our staff, as we pride ourselves in providing exceptional customer service for our guest. We are also delighted to hear you enjoyed our world class spa and the amenities it offers. Thank you for your review and we look forward to welcoming you back soon.

10/10 Excellent

Bernadette

Voyage en famille
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Wonderful place to visit. Can't wait to return.
Séjour de 2 nuits en mars 2024
Réponse de Scroft le 17 mars 2024
Thank you for your feedback and for your loyalty to Chateau Elan.

10/10 Excellent

KIMATHI

Les points forts : Personnel et service, équipements, infrastructures et conditions de l’hébergement
Everything is so nice and clean .I would definitely recommend this winery.
Séjour de 1 nuit en mars 2024
Réponse de Scroft le 17 mars 2024
Thank you for your review, and we look forward to welcoming you back soon.

10/10 Excellent

Miguel Ángel lozano

Voyage en famille avec de jeunes enfants, Voyage en famille
Muy elegante , buen servicio , la comida deliciosa , los vinos de buena calidad , las habitaciones muy limpias amplias El personal muy y amable
Séjour de 3 nuits en mars 2024
Réponse de Scroft le 20 mars 2024
I'm delighted to hear that you enjoyed our many amenities, and had a pleasant encounter with our staff as we pride ourselves in providing exceptional customer service for our guests.

10/10 Excellent

MICHELLE

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Séjour de 1 nuit en mars 2024
Réponse de Scroft le 8 mars 2024
Thank you for your review, and we look forward to welcoming you back soon.

10/10 Excellent

Karen

Les points forts : Personnel et service et infrastructures et conditions de l’hébergement
It’s beautiful! There are many restaurant choices and the staff is amazing!
Séjour de 1 nuit en mars 2024
Réponse de Scroft le 6 mars 2024
We are pleased to note that you had a pleasant encounter with our staff, as we pride ourselves in providing exceptional customer service for our guest. And we are happy to hear you enjoyed our many restaurants on property, and we look forward to having you stay again.

10/10 Excellent

Anthony

Voyage en famille
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
All I have to say is I will be back every year! Superior everything...
Séjour de 2 nuits en mars 2024
Réponse de Scroft le 6 mars 2024
Thank you for your review, and we look forward to welcoming you back soon.

10/10 Excellent

VALERIE

Voyage en groupe
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Love this place
Séjour de 1 nuit en janvier 2024
Réponse de Scroft le 2 mars 2024
Thank you for your review, and we look forward to welcoming you back soon.

8/10 Bien

Evon

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Everything was really nice. I think the price was too high.
Séjour de 1 nuit en février 2024
Réponse de Hotel Management le 29 févr. 2024
Thank you for posting your feedback from your visit with us Evon. We are sorry to hear that you were not fully satisfied with your overall stay with us and would like to apologize for not exceeding your expectations. We hope to have the chance to welcome you back in the future for a more enjoyable stay.

10/10 Excellent

Kaushika

Voyage en groupe
It was a great stay
Séjour de 1 nuit en février 2024
Réponse de Hotel Management le 29 févr. 2024
Thank you for providing such wonderful feedback! It was a pleasure to welcome you as our guest and we are elated you enjoyed your stay. It would be an honor to welcome you back again in the future.

4/10 Médiocre

Seyed Ali

Séjour de 1 nuit en février 2024
Réponse de Scroft le 20 mars 2024
We are certainly disappointed to know that we failed to meet your expectations on so many levels.

8/10 Bien

Rebecca

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Séjour de 2 nuits en février 2024
Réponse de Hotel Management le 27 févr. 2024
We truly appreciate you taking the time to share your rating with us, and it is a pleasure to know that you enjoyed your overall stay at our property. It would be an honor to welcome you back again in the future!

8/10 Bien

Titilayo

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Séjour de 2 nuits en février 2024
Réponse de Hotel Management le 27 févr. 2024
Thank you for taking the time to rate our hotel. It was a pleasure to welcome you as our guest and we are happy to know that we were able to provide you with an overall enjoyable visit. We look forward to welcoming you back soon!

10/10 Excellent

Rodrecus

Séjour de 1 nuit en février 2024
Réponse de April le 21 mars 2024
Thank you for your review, and we look forward to welcoming you back soon.

10/10 Excellent

Martin

Voyage en famille
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Everything was great
Séjour de 2 nuits en février 2024
Réponse de Hotel Management le 27 févr. 2024
Thank you for sharing your experience with us and with your fellow travelers! We truly appreciate your feedback and are elated you enjoyed your stay with us. Thank you for making us your hotel of choice - we excitedly await your next visit!

8/10 Bien

Shante, Sandy Springs

Séjour de 1 nuit en février 2024
Réponse de April le 21 mars 2024
Thank you for your review, and we look forward to welcoming you back soon.

6/10 Satisfaisant

Louise

Voyage en groupe
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Les points faibles : Équipements
In the weeks before check in, I made 3 calls to the property to ask if the outdoor hot tub was open. I was told to tell them upon check-in that we would be using the hot tub, which I did. That evening as we were getting in the hot tub we found that it was not hot but very cold. Very disappointing as I had checked multiple times because this was an important amenity that we wanted for our girls weekend.
Séjour de 1 nuit en février 2024
Réponse de Hotel Management le 19 févr. 2024
Thank you for your review. We are sorry to hear that we failed to meet your expectations during your recent stay. We truly appreciate your feedback as we are always looking for opportunities to improve. We hope to have the chance to welcome you back in the future for a more enjoyable stay.

8/10 Bien

Elizabeth

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Lovely resort and grounds Food average to good. Winery closed for private party so couldn’t visit it As typical of resorts, expensive.. lots of taxes and resort fee. Would recommend .
Séjour de 1 nuit en février 2024
Réponse de Hotel Management le 27 févr. 2024
We greatly value your feedback as our guest, and it is a pleasure to know that you enjoyed your overall stay at our property. Please know that we take comments from our guests seriously, and that your feedback will help us improve for your next visit. Thank you for your review, and we hope to welcome you back to our hotel in the future.

10/10 Excellent

Jessica

Les points forts : Propreté et infrastructures et conditions de l’hébergement
Séjour de 1 nuit en février 2024
Réponse de Hotel Management le 27 févr. 2024
Thank you for providing such a wonderful rating! It was a pleasure to welcome you as our guest and we are elated you enjoyed your stay. It would be an honor to welcome you back again in the future.

10/10 Excellent

Carlton

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Séjour de 1 nuit en février 2024
Réponse de Hotel Management le 19 févr. 2024
Thank you for providing such a wonderful rating! It was a pleasure to welcome you as our guest and we are elated you enjoyed your stay. It would be an honor to welcome you back again in the future.

10/10 Excellent

William

Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Based on the questions listed above!
Séjour de 2 nuits en février 2024
Réponse de Scroft le 17 févr. 2024
Thank you for your review, and we look forward to welcoming you back soon.

10/10 Excellent

April, Morris Twp

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
It was a winderful get away
Séjour de 1 nuit en février 2024
Réponse de Scroft le 17 févr. 2024
Thank you for your review, and we look forward to welcoming you back soon.

10/10 Excellent

Kimberly

Voyage en groupe
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
This was a very nice property with large spacious rooms and soft pillows. very comfortable.
Séjour de 1 nuit en février 2024
Réponse de Scroft le 17 févr. 2024
Thank you for your review, and we look forward to welcoming you back soon.

10/10 Excellent

Jessica

Séjour de 1 nuit en février 2024
Réponse de April le 21 mars 2024
Thank you for your review, and we look forward to welcoming you back soon.

10/10 Excellent

Khayla

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Séjour de 1 nuit en février 2024
Réponse de Scroft le 17 févr. 2024
Thank you for your review, and we look forward to welcoming you back soon.

10/10 Excellent

Toney

Séjour de 1 nuit en février 2024
Réponse de Scroft le 17 févr. 2024
Thank you for your review, and we look forward to welcoming you back soon.

10/10 Excellent

Ego

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Food was over priced and was not worth it.
Séjour de 1 nuit en février 2024
Réponse de Scroft le 17 févr. 2024
We sincerely appreciate your feedback, and we're sorry you were unhappy with the food quality and food pricing.

8/10 Bien

Eileen

Voyage en famille, Voyage en couple
Les points forts : Propreté, équipements, infrastructures et conditions de l’hébergement
Les points faibles : Personnel et service
You dont get your room done or water bottles replaced unless you request it, and they don't tell you that when you check in, also had no "Do not Disturb " sign in our room to go down for breakfast but they knocked on our door at 8 am day of check out.. But other rooms had signs. Need more attention to details.
Séjour de 2 nuits en février 2024
Réponse de Hotel Management le 9 févr. 2024
Thank you for taking the time to review our hotel. While we are delighted to have welcomed you as our guest, we are disappointed to hear that you were not fully satisfied with your overall stay with us. We greatly value your feedback as we're always looking for opportunities to improve our overall guest experience. We hope to have the chance to welcome you back to our property in the future.

6/10 Satisfaisant

Ernest

Voyage en couple
Les points forts : Personnel et service
Rooms are basic. The first room wasn’t cleaned properly and had dog feces throughout the carpet. However, William at the front desk switched the room with no problem
Séjour de 1 nuit en février 2024
Réponse de Hotel Management le 5 févr. 2024
Thank you for your review, and please accept my apologies for the unsatisfactory experience you had during your time with us. Please know that what you describe here is not the level of service expected of our employees and our product. We’re extremely disappointed to learn of the cleanliness issues you encountered in your initial guestroom. We hope you will give us another opportunity to better serve you in the future.

10/10 Excellent

Diana

Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Beautiful hotel
Séjour de 2 nuits en février 2024
Réponse de Hotel Management le 5 févr. 2024
It was a pleasure to welcome you as our guest, and we’re elated that you thoroughly enjoyed your stay with us. We are very fortunate to have so many great reviews, and greatly appreciate you adding your experience! Thank you again for the comments that you have shared, and we look forward to your return.

10/10 Excellent

Joe

Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Pleasant grounds, landscaping and architecture. There were many restaurants with diverse offerings onsite. The spa we well staffed and services were amazing. This was our first visit, but not our last.
Séjour de 2 nuits en février 2024
Réponse de Hotel Management le 5 févr. 2024
Thank you for sharing your positive experience with us and with your fellow travelers! We truly appreciate your feedback and are thrilled to have you as an advocate of our hotel. We look forward to welcoming you back in the near future.

10/10 Excellent

Jon

ambient light
Séjour de 1 nuit en février 2024
Réponse de Hotel Management le 5 févr. 2024
Thank you for providing such wonderful feedback! It was a pleasure to welcome you as our guest and we are elated you enjoyed your stay. It would be an honor to welcome you back again in the future.

10/10 Excellent

rena

Voyage en famille
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
What a beautiful resort! Had a lovely time at the wine tasting enjoyed the bourbon bar as well as the Versailles restaurant! Staff was very friendly!! Would tell anyone to absolutely stay here!!
Séjour de 1 nuit en janvier 2024
Réponse de Hotel Management le 30 janv. 2024
Thank you for your terrific review on your recent stay Rena! We’re delighted to hear that we went above and beyond in providing you with the best experience possible. It is a huge compliment when our guests enjoy their stay so much that they take the time to review our property and recommend it to others. We look forward to welcoming you back to our hotel in the near future!

10/10 Excellent

Kierra

Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Séjour de 1 nuit en janvier 2024
Réponse de Hotel Management le 29 janv. 2024
Thank you for this fabulous rating! We are delighted to have welcomed you as our guest and we’re elated that you thoroughly enjoyed your stay with us. It would be an honor to welcome you back again in the future.

10/10 Excellent

Hope

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Séjour de 1 nuit en janvier 2024
Réponse de April le 25 janv. 2024
Thank you for your feedback and for your loyalty to Chateau Elan.

6/10 Satisfaisant

Gabrielle

Voyage en groupe
Les points faibles : Propreté et infrastructures et conditions de l’hébergement
We stayed at the Inn. Our room was extremely dirty.
Séjour de 1 nuit en janvier 2024
Réponse de Hotel Management le 22 janv. 2024
Thank you for your review, and please accept my apologies for the unsatisfactory experience you had during your time with us. Please know that what you describe here is not the level of service expected of our employees and our product. We’re extremely disappointed to hear that you felt cleanliness wasn’t up to par. At our hotel, we take upkeep and cleanliness very seriously, and your room should always feel fresh and clean. We hope you will give us another opportunity to better serve you in the future.

8/10 Bien

Heidi

Voyage en famille, Voyage d’affaires
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
The property is lovely. It is a nice getaway for those who like a winery, fine hotel and restaurants. The pricing is high and there are no discounts unless a large room quantity is guaranteed. I wouldn’t recommend it for holding an event. The food for a dinner event of 85 persons came out late. There is no proper green room for entertainment so they used a coat check room, and they declined even a small discount on a hotel room for the entertainment to use to get ready and to wait in before their show. So, other than holding an event there, it’s a lovely property. Staff was great. Room spacious and well-designed. Restaurant food was very good but expensive. Would stay there again.
Séjour de 1 nuit en janvier 2024
Réponse de Hotel Management le 22 janv. 2024
We greatly value your feedback as our guest, and it is a pleasure to know that you enjoyed your overall stay at our property. Please know that we take comments from our guests seriously, and that your feedback will help us improve for your next visit. Thank you for your review, and we hope to welcome you back to our hotel in the future.

10/10 Excellent

Daniel

Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Beautiful property
Séjour de 1 nuit en janvier 2024
Réponse de Hotel Management le 22 janv. 2024
Thank you for providing such wonderful feedback! It was a pleasure to welcome you as our guest and we are elated you enjoyed your stay. It would be an honor to welcome you back again in the future.

10/10 Excellent

Sandra

Séjour de 2 nuits en janvier 2024
Réponse de Hotel Management le 9 févr. 2024
We truly appreciate you taking the time to share your rating with us. It was a pleasure to welcome you as our guest, and we’re elated that you thoroughly enjoyed your stay! We look forward to welcoming you back soon.

6/10 Satisfaisant

ASHLEY N

Les points forts : Personnel et service et infrastructures et conditions de l’hébergement
Les points faibles : Propreté
Séjour de 1 nuit en janvier 2024
Réponse de April le 9 janv. 2024
Thank you for your feedback and for your loyalty to Chateau Elan.

6/10 Satisfaisant

Amma

Les points forts : Propreté
I love the property not the cable
Séjour de 3 nuits en décembre 2023
Réponse de April le 2 janv. 2024
Thank you for your feedback and for your loyalty to Chateau Elan.

6/10 Satisfaisant

Shannon

Séjour de 2 nuits en décembre 2023
Réponse de Hotel Management le 22 janv. 2024
Thank you for taking the time to rate our property. We would like to apologize for not exceeding your expectations. We hope that you’ll give us a second chance in the future to provide you with a better experience.

10/10 Excellent

maribel

Séjour de 1 nuit en décembre 2023
Réponse de April le 2 janv. 2024
Thank you for your feedback and for your loyalty to Chateau Elan.

8/10 Bien

Alonzo

Voyage en couple
Les points forts : Propreté, équipements, infrastructures et conditions de l’hébergement
I like the atmosphere for couples. The property is amazing.
Séjour de 2 nuits en décembre 2023
Réponse de April le 29 déc. 2023
Thank you for your feedback and for your loyalty to Chateau Elan.