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Avis sur Best Western Plus Jacksonville West

2.5 out of 5
Best Western Plus Jacksonville West
525 Chaffee Point Blvd, Jacksonville, FL

Avis

8,0

Très bien

Note des voyageurs de 10 (Excellent), d’après 249 avis sur 654." "
Note des voyageurs de 8 (Bien), d’après 226 avis sur 654." "
Note des voyageurs de 6 (Satisfaisant), d’après 88 avis sur 654." "
Note des voyageurs de 4 (Médiocre), d’après 61 avis sur 654." "
Note des voyageurs de 2 (Horrible), d’après 30 avis sur 654." "

8,2/10

Propreté

8,4/10

Personnel et service

7,6/10

Équipements

8,0/10

Infrastructures et conditions de l’hébergement

8,0/10

Écoresponsabilité

Avis

6/10 Satisfaisant

Andre

8/10 Bien

lucie, Quebec

Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Bien situé
Séjour de 1 nuit en février 2022
Réponse de Hotel Manager le 23 févr. 2022
Dear Guest, We very much appreciate and value your feedback. It is always a pleasure to receive positive feedback. I will share this review with my team and we’ll strive to make your next stay even better. Thank you again for sharing your experience, and we hope your next visit will be even more pleasant than this one. Sincerely, Hotel Manager

8/10 Bien

HELENE, Paris

Les points forts : Propreté, infrastructures et conditions de l’hébergement, confort de la chambre
Hôtel de bonne facture avec une bonne situation
Chambre spacieuse petite piscine avec jacuzzi déjeuner pas mal Wi-fi de bonne qualité lit confortable restaurant à proximité 30 minutes de Jackson beach 25 minutes d'outlet à Pooler

8/10 Bien

cathy, toulouse

Les points forts : Personnel et service, infrastructures et conditions de l’hébergement, confort de la chambre
Bon hotel
Pour une nuit de transit, hotel calme et bien placé

8/10 Bien

Voyageur vérifié

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Vacances
Hôtel agreable, chambres propres. Petit déjeuner très bien, il y a du choix! A recommander.

10/10 Excellent

Patricia J.St-Louis, Shawinigan

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Près des restaurants et services
Nous avons fait un arrêt d'une nuit lorsque nous étions en route pour la Floride. L'hôtel est tout près de l'autoroute et il est facile de trouver un resto à pied. Rapport qualité-prix vraiment super!

10/10 Excellent

didier

Les points forts : Propreté et personnel et service
belle hôtel et trés propre services
belle hôtel et trés propre services trés agréable

10/10 Excellent

Anthony

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Séjour de 2 nuits en avril 2024

10/10 Excellent

Elizabeth, Lake Wales

Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Room was very clean. Staff was friendly. Quiet. Only problem is parking and allowing guest with trailers to park across 4 or 5 parking spaces.
Séjour de 2 nuits en avril 2024
Réponse de Charity le 8 avr. 2024
Elizabeth, thank you for Staying with us. I'm glad we could provide great service for you. We will have a look at our parking lot and take authority over taking multiple spaces. Thank you for letting us know.

8/10 Bien

Giovanni

Voyage d’affaires
Les points forts : Propreté et équipements
good stay
Séjour de 3 nuits en mars 2024
Réponse de Tejal le 3 avr. 2024
Thank you for completing the survey regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon.If I can be of assistance in the future, please don't hesitate to contact me at 904-265-7759.Thank you again for taking the time to complete the survey. We appreciate your loyalty to our brand.Sincerely,10372 PropertySteven MonroyBest Western Plus Jacksonville West

2/10 Horrible

Christina

Séjour de 1 nuit en mars 2024
Réponse de Charity le 8 avr. 2024
Christina, I'm sorry you did not receive a great stay here at the Best Western Plus Jacksonville West. We hope to see you stay with us again and give us another try to make up for it. Thank you,

10/10 Excellent

Jasimine

Voyage en famille avec de jeunes enfants
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Everything was great staff helpful
Séjour de 3 nuits en février 2024
Réponse de Charity le 8 avr. 2024
Dear Guest,Thank you for sharing your wonderful experience at Best Western Plus Jacksonville West.We're thrilled to hear that you had an excellent stay and that our service exceeded your expectations. Your kind words about our staff and hotel location mean a lot to us. It's our goal to provide exceptional experiences to all our guests.We're honored to have earned your loyalty as a customer for life. We can't wait to welcome you back and provide you with more exceptional stays in the future.Thank you for choosing Best Western Plus Cecil Field!Sincerely,

10/10 Excellent

cheryl

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Grear
Séjour de 1 nuit en mars 2024
Réponse de Charity le 8 avr. 2024
Dear Guest,Thank you for sharing your wonderful experience at Best Western Plus Cecil Field.We're thrilled to hear that you had an excellent stay and that our service exceeded your expectations. Your kind words about our staff and hotel location mean a lot to us. It's our goal to provide exceptional experiences to all our guests.We're honored to have earned your loyalty as a customer for life. We can't wait to welcome you back and provide you with more exceptional stays in the future.Thank you for choosing Best Western Plus Cecil Field!Sincerely,

8/10 Bien

Alexis

Séjour de 1 nuit en mars 2024
Réponse de Charity le 8 avr. 2024
Alexis,Thank you for your king feedback. Please come back and see us again.

2/10 Horrible

Deanna

Voyage d’affaires
Les points faibles : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Housekeeping did not come, had to ask for it. No soap in shower or sink area. Towels like sandpaper. Had to get TV fixed. Rug filthy. AC sounded like jet taking off. Food at breakfast inedible.
Séjour de 3 nuits en février 2024
Réponse de Steven le 4 mars 2024
Thank you Misses Jurgensen, Thank you for completing the survey regarding your recent stay at our property.On behalf of our entire team, I would like to apologize for not exceeding your expectations. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future.I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience.

10/10 Excellent

James

Séjour de 1 nuit en février 2024
Réponse de Charity le 8 avr. 2024
James, Thank you for your kind feedback.

8/10 Bien

Moraima

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Good
Séjour de 2 nuits en décembre 2023
Réponse de Charity le 8 avr. 2024
Dear Guest,Thank you for sharing your wonderful experience at Best Western Plus Cecil Field.We're thrilled to hear that you had an excellent stay and that our service exceeded your expectations. Your kind words about our staff and hotel location mean a lot to us. It's our goal to provide exceptional experiences to all our guests.We're honored to have earned your loyalty as a customer for life. We can't wait to welcome you back and provide you with more exceptional stays in the future.Thank you for choosing Best Western Plus Cecil Field!Sincerely,

8/10 Bien

Sandra

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Seemed short staffed, but those available were very accommodating.
Séjour de 2 nuits en janvier 2024

10/10 Excellent

Sherri

Voyage en famille
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Séjour de 2 nuits en janvier 2024

10/10 Excellent

Jairah

Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Séjour de 1 nuit en janvier 2024

6/10 Satisfaisant

Gerald

Voyage en couple
Les points forts : Propreté et équipements
Séjour de 1 nuit en janvier 2024

10/10 Excellent

John

Voyage en famille
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Séjour de 1 nuit en décembre 2023

10/10 Excellent

Billie

Voyage en famille avec de jeunes enfants, Voyage en famille
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Clean
Séjour de 2 nuits en décembre 2023

2/10 Horrible

Christina

Voyage en couple
Les points forts : Personnel et service
Les points faibles : Infrastructures et conditions de l’hébergement
Everything was fine until i crawled into the bed and there was a dead roach in it as well
Séjour de 1 nuit en décembre 2023

10/10 Excellent

Jeffrey

Séjour de 1 nuit en novembre 2023

10/10 Excellent

Simon

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Séjour de 2 nuits en novembre 2023

10/10 Excellent

Annette

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Séjour de 1 nuit en novembre 2023

2/10 Horrible

Kathrin

Voyage en famille
Les points faibles : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Would not recommend.
When we first arrived and went to our room, we discovered that someone was still in the room. Fortunately, the existing guests were not in the room, because that could have ended really badly. When we went back to the front desk, they did apologize and put us in a larger room. We were forwarded by the desk clerk that the keys tended to stop working and they recommended that every time we needed to go back to our room we should just stop by the front desk to get the key reactivated. We should have listened to them. That was a long trip back to the front desk late at night. The entire place could use a deep cleaning and much of the carpet needs replacing. It smells of mold in a lot of places and you can see layers of dirt and grime along the baseboards. Our friends who were staying in another room had bugs in their bed. The worst was that the elevator went out and one of the stairwells was "inoperable". Not sure how a stairwell goes out of order. Being on the 4th floor, it was a long walk down with our luggage. And did I mention all the cigarette butts on the floor in the stairwell on the carpet? The worst was another guest who was reliant on a wheelchair. The fire department was called to get her down; safety violation? They ran out of most food for breakfast by 8:30 AM although the signs clearly state the breakfast is served until 9 AM. When forced to make food tor the woman in a wheelchair, the cook threateningly coughed like she was going to mess with the food.
Séjour de 2 nuits en novembre 2023
Réponse de Steven le 6 nov. 2023
Dear Kristin,Thank you for completing the survey regarding your recent stay at our property. On behalf of our entire team, I would like to apologize for not exceeding your expectations. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future. I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience. We are currently removing the carpet in the first staircase due to the smell we have noticed. You mentioned your friend had a bug in the bed, can you recall which room that was in so we can get maintenance and pest control in there!

10/10 Excellent

Jeanne

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Séjour de 1 nuit en novembre 2023

4/10 Médiocre

Diane

Les points faibles : Infrastructures et conditions de l’hébergement
Room was very old. Fan in bathroom was so noisy you could hardly hear of someone had light on in bathroom. Pull out sofa bed had a 2" plastic mattress - luckily it was a child sleeping on it. Breakfast was over and cleaned up by 9:00 am, which is early for a Sunday morning. So no Breakfast when we got there at 9:10. Will not stay again.
Séjour de 1 nuit en octobre 2023
Réponse de Steven le 30 oct. 2023
Dear Diane,Thank you for completing the survey regarding your recent stay at our property.On behalf of our entire team, I would like to apologize for not exceeding your expectations. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future. I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience.

10/10 Excellent

Terrance

Les points forts : Infrastructures et conditions de l’hébergement
Over all i was please. Neat room and clean
Séjour de 1 nuit en octobre 2023

4/10 Médiocre

Jeffrey, williamsburg

Voyage en famille
Les points faibles : Personnel et service, équipements, infrastructures et conditions de l’hébergement
Beds worn out, we had to switch rooms and they gave us key to room that someone was already in pretty embarrassing.
Séjour de 1 nuit en octobre 2023
Réponse de Steven le 30 oct. 2023
Dear Jeffrey,Thank you for completing the survey regarding your recent stay at our property.On behalf of our entire team, I would like to apologize for not exceeding your expectations. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future.I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience.

6/10 Satisfaisant

Dan

Séjour de 1 nuit en octobre 2023

8/10 Bien

Thomas

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Séjour de 1 nuit en septembre 2023

10/10 Excellent

William K

Voyage en famille
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
The rooms were clean And the staff were great.
Séjour de 1 nuit en septembre 2023

6/10 Satisfaisant

Andres

Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Muy poca variedad de opciones para el desayuno
Séjour de 2 nuits en septembre 2023

10/10 Excellent

william

Voyage d’affaires
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Soap dishes in shower be nice

10/10 Excellent

william

Voyage d’affaires
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
I stay here a lot for work , just remodeled and I like it , always enjoy my stay friendly staff, good breaksfast, only thing I would suggest is can we get a soap dish or small shelf in the shower
Séjour de 1 nuit en juillet 2023

10/10 Excellent

Nayda

Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Staff was friendly and happy to help. There were good breakfast options available.
Séjour de 2 nuits en juillet 2023
Réponse de Hotel Manager le 26 juil. 2023
Dear Guest,Thank you for your positive review! We're delighted to hear that you had a great experience during your stay with us. Our staff takes pride in providing friendly and helpful service, and we're glad they made a positive impression on you. We're also pleased that you enjoyed our breakfast options. Your satisfaction is important to us, and we hope to have the pleasure of welcoming you back for another excellent stay in the future.Sincerely, Hotel Manager

10/10 Excellent

Maria

Voyage en groupe
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Séjour de 2 nuits en juillet 2023
Réponse de Hotel Manager le 20 juil. 2023
Dear Guest,Thank you for your glowing review! We're thrilled to receive a perfect 10 out of 10 from you. Your satisfaction is our priority, and we look forward to providing you with another outstanding experience in the future. If you have any further comments or requests, please don't hesitate to let us know. Safe travels!Sincerely,Hotel Manager

10/10 Excellent

Erika

Voyage en groupe
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Good price and very spacious room
Séjour de 3 nuits en juin 2023
Réponse de Hotel Manager le 5 juil. 2023
Dear Guest, Thanks for your stay. We are glad that you had a spacious room & got value for your money staying at our hotel. We focus each day on providing a memorable experience that creates a yearning to return and thrilled to know that we were successful during your stay. We look forward to your next stay. Sincerely, Hotel Manager

4/10 Médiocre

Rebekah

Voyage en famille
Les points faibles : Infrastructures et conditions de l’hébergement
When I arrived for check in in the parking lot I noticed a lot of furniture and such in a pile in part of the parking lot. Upon check in we went up to the room. The elevator has seen better days and was worried it was going to breakdown. The first room we went to was a complete disaster. Dusty and trash everywhere and no bedding, just filth. Went to front desk and told the lady and she apologized and got us into a different room. The next room was cleaner. The shower was super small and not much moving room and there was used soap still in the shower like the shower wasn't cleaned. The glass door on the shower did not keep any water in. The whole bathroom floor got the shower water. My husband had to get more towels so we could clean it up. The staff I encountered (only 1 lady) was nice but the stay was not so much of a nice stay.
Séjour de 1 nuit en juin 2023
Réponse de Hotel Manager le 13 juin 2023
Dear Rebekah,Thank you for sharing your feedback with us. I am very sorry to hear that we could not meet your expectations. Please accept my apologies for the problems you encountered. We will resolve the issue as soon as possible. We shall ensure that you have an awesome stay next time. Sincerely,Hotel Manager

4/10 Médiocre

Michael

Voyage en couple
Les points faibles : Personnel et service et infrastructures et conditions de l’hébergement
Deferred maintenance prevalent. Property looked "tired". Waited for more than 20 minutes for someone to show up at the front desk to check in. Property was not worth the rate I had to pay. Very disappointed.
Séjour de 1 nuit en mai 2023
Réponse de Hotel Manager le 2 juin 2023
Dear Michael,Thank you for the feedback. I apologize for the issues you mentioned. The maintenance department was informed of the problems you experienced and instructed to take the necessary actions. We will continue to improve our services and facilities. Hope you will visit again soon.Sincerely,Hotel Manager

10/10 Excellent

Anne

Voyage en famille
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Beautiful area around. They had all the extras I needed, (hair dryer, iron and board), right in the room.
Séjour de 5 nuits en mai 2023
Réponse de Hotel Manager le 24 mai 2023
Dear Anne,Thank you for sharing your feedback with us. We are so pleased to hear of your satisfaction with our service. This is what we work hard for, and your kind words are greatly appreciated. We look forward to your return as a valued customer.Sincerely,Hotel Manager

2/10 Horrible

Chris

Voyage en famille
Les points forts : Personnel et service
Les points faibles : Infrastructures et conditions de l’hébergement et confort de la chambre
Not worth the money
This should be a $50 a night hotel. This is not a "plus". I've been in in regular best western's that were nicer. Just old and cheap. They try and that's worth something. Bed was very droopy as seen in the picture. A very budget hotel for sure.
Séjour de 1 nuit en mai 2023
Réponse de Hotel Manager le 11 mai 2023
Dear Chris,Thanks for the visit. Please accept our apologies for your dissatisfaction with our service and hospitality. The problem areas detected during your stay will be improved to the best of our abilities. We hope that you will give us another chance to serve you again soon.Sincerely,Hotel Manager

4/10 Médiocre

Tina

Voyage en couple
Les points forts : Équipements
Les points faibles : Personnel et service
Did not like the smell when you walked in smelled mustie
Séjour de 1 nuit en avril 2023
Réponse de Hotel Manager le 4 avr. 2023
Dear Tina,Thank you for bringing this to our attention. We apologize for any unpleasant odors you encountered during your stay. Our housekeeping team is committed to ensuring a clean and fresh environment for all of our guests, and we're sorry that we fell short in this instance. We will be sure to address this issue and take steps to prevent it from happening in the future. Visit again soon.Sincerely,Hotel Manager

2/10 Horrible

Sarah

Les points faibles : Propreté et infrastructures et conditions de l’hébergement
The location is nice. Its parking lot is adjacent to another hotel and the landscaping for both is attractive. Inside, though, the lobby is bare and a there's a strong, musty, mildew smell. This odor pervades the hallways and even the 3rd floor, where our room was. The 3rd floor also had plastic sheeting over the hall carpets, and dusty furniture lining the walls. When the elevator first opened it looked like a construction zone, and I thought I must have gotten off on the wrong floor. But I hadn't. Inside the room, the musty odor was not quite as strong, possibly because the smell of old stale tobacco smoke was stronger. The smell gave me and my daughter, both, terrible headaches. Coupled with the dirty smudges on the linens and grimey lamp bases, it was more than enough to make us pick our bags back up, return to the lobby, check out, and find accommodations elsewhere.
Séjour de 2 nuits en mars 2023
Réponse de Hotel Manager le 28 mars 2023
Dear Sarah,Thanks for your feedback. I am deeply sorry to see that our hotel fell short of your expectations. We will take on board your valuable feedback and try to make changes accordingly. Please allow me to assure you that your feedback will be shared with the relevant departments to provide the guests with better customer service. Hope you will give us another chance to better serve you in the future.Sincerely,Hotel Manager

10/10 Excellent

ROGER

Les points forts : Propreté, personnel et service, confort de la chambre
Séjour de 1 nuit en mars 2023
Réponse de Hotel Manager le 28 mars 2023
Dear ROGER,We thank you for your 10 out of 10 ratings and hope that your stay with us has been pleasant. We appreciate the opportunity to serve you and look forward to welcoming you back in the future.Sincerely,Hotel Manager

8/10 Bien

Una

Voyage en famille
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Birthday Weekend
The hotel was clean on exterior. Was not able to use the pool due to the weather which was a bummer as the grandkids really wanted to get in. The rooms were clean and spacious. Breakfast was good but need to add more variety. Check in and out was great.
Séjour de 2 nuits en mars 2023
Réponse de Hotel Manager le 21 mars 2023
Dear Una,Thanks for letting us know how satisfied you are with our services and amenities. It is very encouraging to hear your perspective on our hotel and we feel proud that you have acknowledged our efforts to provide a nice experience. Look forward to your next visit!Sincerely,Hotel Manager

10/10 Excellent

Kristin

Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Séjour de 1 nuit en mars 2023
Réponse de Hotel Manager le 1 avr. 2023
Dear Guest, Thanks for the stay and for the great feedback for giving us a 5 rating. It is encouraging. We feel proud when we get such ratings and motivate us to serve better. Look forward to welcoming you again. Sincerely, Hotel Manager