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Avis sur Clarion Inn Frederick Event Center

2.5 out of 5
Clarion Inn Frederick Event Center
5400 Holiday Dr, Frederick, MD

Avis

7,0

Bien

Note des voyageurs de 10 (Excellent), d’après 200 avis sur 790." "
Note des voyageurs de 8 (Bien), d’après 254 avis sur 790." "
Note des voyageurs de 6 (Satisfaisant), d’après 150 avis sur 790." "
Note des voyageurs de 4 (Médiocre), d’après 100 avis sur 790." "
Note des voyageurs de 2 (Horrible), d’après 86 avis sur 790." "

7,2/10

Propreté

7,8/10

Personnel et service

6,8/10

Équipements

6,8/10

Infrastructures et conditions de l’hébergement

6,4/10

Écoresponsabilité

Avis

8/10 Bien

Alain

Les points forts : Propreté et équipements
Les restaurants pas trop loin de l’hôtel. Le restaurant et le bar était fermée a l’hotel
Séjour de 1 nuit en novembre 2021

8/10 Bien

Lafleche

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Séjour de 1 nuit en février 2020
Réponse de General Manager le 11 févr. 2020
Thank you for your nice rating. We are glad you had a great stay and enjoyed all that we offer at our hotel. We look forward to seeing you again at Clarion Inn Frederick Event Center. Santiago Poblete, General Manager

10/10 Excellent

Danielle

Voyage en famille
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Séjour de 1 nuit en novembre 2019
Réponse de General Manager le 27 nov. 2019
Danielle, we are delighted you had an outstanding stay at Clarion Inn Frederick Event Center and that you loved all aspects of our hotel. Thank you for the excellent rating, and we look forward to hosting you again soon. Santiago Poblete, General Manager

8/10 Bien

Carole

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Séjour de 1 nuit en juillet 2018
Réponse de General Manager le 5 août 2018
Carole, we are so glad you enjoyed your time at the Clarion Inn Frederick Event Center. Thank you for your wonderful rating, and we look forward to your next visit. Mark Wright, General Manager

10/10 Excellent

Angeline c

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Réponse de General Manager le 31 déc. 2016
On behalf of our entire team at the Holiday Inn Frederick Conference Center at FSK Mall, thanks for the five-star rating. We enjoyed having you as our guest and hope to welcome you back on your next visit to our area. Mark Wright General Manager

6/10 Satisfaisant

Franck, Montreal

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Hotel good - but Wifi disconnect all the time
Hotel good for the price range, convenient locations. But Wifi is not working properly, kept disconnecting even with a very strong signal. I tried multiple locations (room, lobby, restaurant), and had the same problem during my stay. Good connection remain for 5 to 10 minutes and then problem. Had to disconnect, and reconnect, to get going again, and again....
Réponse de John le 24 mai 2014
Dear Franck, Thank you for your compliments during your stay. My staff will be pleased that you had an enjoyable experience in all but your internet! Regarding the internet, we were having connectivity issues during for a period of about 3-4 days and worked with our provider to resolve the issue. I am sorry that you had this experience, but want to reassure you that we take those matters seriously and hope that you will stay with us again in the future.

2/10 Horrible

Kristin

Voyage en couple
Les points faibles : Personnel et service et infrastructures et conditions de l’hébergement
We could not find the check in area and had to call to get directions. There was no hot water for the shower and it was just a trickle. The vent for the air conditioner rattled. There was no mini fridge or microwave as told in the ad. When we asked at front desk we were told it was expedias fault for booking us a sub par room.
Séjour de 1 nuit en avril 2024

4/10 Médiocre

Patti

Les points faibles : Propreté et infrastructures et conditions de l’hébergement
Séjour de 5 nuits en mars 2024

6/10 Satisfaisant

cynthia

Voyage en famille
The property is very outdated. Pool area was closed. Ceiling tile had mold around them. Tile in bathroom was cracked and water would not turn off. Carpeting needed replaced or at least a good cleaning. Not given extra towels. Lady at breakfast buffet watched everything you took to eat. When checking in asked for a bottle of water was told for gold star guest.
Séjour de 1 nuit en mars 2024
Réponse de GM le 1 avr. 2024
Hi Cynthia, I'm sorry to hear about the issues you encountered during your stay. Please know I'll be using your feedback to help make the necessary changes for future guest.

10/10 Excellent

Santos

Voyage d’affaires, Voyage en couple
Les points forts : Propreté, équipements, infrastructures et conditions de l’hébergement
It was nice, older but very clean property
Séjour de 1 nuit en mars 2024
Réponse de GM le 1 avr. 2024
Hi Santos, Thanks for taking the time to give us your feedback. We're so glad to see your stay with us was a great one.

10/10 Excellent

Ashley

Séjour de 1 nuit en mars 2024

6/10 Satisfaisant

Michelle

Voyage en famille
Les points forts : Personnel et service
Seemed to be undergoing some renovations but it looked as though work had stopped. Good location, a lot of stores in the area. Neighborhood felt quiet and safe.
Séjour de 3 nuits en février 2024
Réponse de GM le 21 févr. 2024
Hi Michelle, thanks for you're feeback. We're still in process of doing renovations to our property. We have section off those area for the safety of our guests and staff.

10/10 Excellent

GARY L.

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Séjour de 2 nuits en janvier 2024
Réponse de GM le 8 févr. 2024
Hi Gary, thank you for your feedback. I hope you enjoyed your stay with us.

10/10 Excellent

Karen

Voyage en couple
Les points forts : Propreté et personnel et service
This hotel meet our needs but is very dated. Furniture is old. The place was clean which is certainly a top priority and staff are all very friendly. Breakfast included was simple and satisfactory. Easy drive to downtown Frederick which was our destination. The tub faucet had a drip that was corrected by tightening it so much that we almost could not get the water in so they might want to fix that!
Séjour de 1 nuit en décembre 2023
Réponse de GM le 8 févr. 2024
Hi Karen, thanks for taking the time to give us your feedback. Please know we've used your feedback to correct any and all issue.

8/10 Bien

Huber

Voyage en famille
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Location
Séjour de 2 nuits en décembre 2023
Réponse de GM le 18 déc. 2023
Hi Huber,Thank you for taking the time to give us your feedback. Sorry we weren't able to completely satisfy all you're needs during your stay.

4/10 Médiocre

Tatiana

Les points forts : Personnel et service
Les points faibles : Infrastructures et conditions de l’hébergement
Séjour de 1 nuit en décembre 2023
Réponse de GM le 18 déc. 2023
Hi Tatiana, I'm sorry to see we didn't meet all your needs during your stay with us. Please feel free to leave comments on where you believe we need to make improvements.

8/10 Bien

Ruthann

Séjour de 1 nuit en novembre 2023
Réponse de GM le 18 déc. 2023
Hi Ruthann,Thanks for taking time to fill out our survey. I'm glad you enjoyed your stay, but sorry that we didn't meet 100% of your needs.

8/10 Bien

WARREN W.

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Very clean and comfortable rooms. Staff was courteous and accommodating.
Séjour de 3 nuits en novembre 2023
Réponse de GM le 4 déc. 2023
Hi Warren, I'm please to see that your stay with us was a good one. Thanks for taking the time to give us your feedback.

6/10 Satisfaisant

Jeff

Les points forts : Personnel et service
Running out of hot water during my shower,
Séjour de 2 nuits en novembre 2023
Réponse de GM le 4 déc. 2023
Hi Jeff, please except my apologies for hot water issue. I'm having our maintenance team look into why the hot water seemed to run out. Thanks for your feedback and letting us know about this issue.

8/10 Bien

richard

Voyage en groupe
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
The breakfast was good!
Séjour de 3 nuits en novembre 2023
Réponse de GM le 30 nov. 2023
Hi Richard, thank you for your feedback. I'm pleased to see that you enjoyed the breakfast.

10/10 Excellent

James

Les points forts : Personnel et service et infrastructures et conditions de l’hébergement
Séjour de 1 nuit en novembre 2023
Réponse de GM le 30 nov. 2023
Hi James, I'm please to learn that we was able to meet all your needs during your stay.

6/10 Satisfaisant

Kenneth

Voyage en couple
But run down. Spartin breakfast
Séjour de 1 nuit en novembre 2023
Réponse de GM le 28 nov. 2023
Hi Kenneth, I'm sorry to learn we wasn't able to meet or exceed your expectations, but please know I'll be using your feedback to help improve in all areas.

8/10 Bien

Diane

Les points forts : Personnel et service
Hotel is part of a conference center and sports book. Very hard to find the entrance. Clean enough. Room is plain not decorated in any sense.
Séjour de 1 nuit en novembre 2023
Réponse de GM le 17 nov. 2023
Dear Diane,Thank you for taking the time to complete our online survey regarding your recent stay.On behalf of our entire team, I would like to apologize for failing to exceed your expectations. We will be using your feedback to make improvements, so that we can provide exceptional experiences for our guests.

6/10 Satisfaisant

Julie

Voyage en famille
Les points forts : Propreté et personnel et service
Les points faibles : Infrastructures et conditions de l’hébergement
Very outdated and worn carpets. No fan in bathroom. Pool was closed. The breakfast was ok
Séjour de 1 nuit en novembre 2023
Réponse de GM le 16 nov. 2023
Hi Julie, thank you for giving us your feedback. I'm sorry we didn't meet all of your needs during your stay with us. Please know I'll be using your feedback to fix the issue you mention in your feedback. I would like to say our bathroom fan system is ran auto through out our guest rooms. There is no switch to turn on and off, but we do have a fan system in all bathrooms.

6/10 Satisfaisant

Rebecca

Séjour de 2 nuits en novembre 2023
Réponse de GM le 14 nov. 2023
Hi Rebecca, I'm sorry to see we didn't completely meet all your needs during your stay with us, but please know I'll be using your feedback for training purposes.

10/10 Excellent

Joseph

Voyage en groupe
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Easy to access.
Séjour de 1 nuit en novembre 2023
Réponse de GM le 14 nov. 2023
Hi Joseph, Thanks for taking time to give us your feedback as I'm please to learn that you had a wonderful experience during your stay with us.

6/10 Satisfaisant

Kelly

Les points forts : Confort de la chambre
Les points faibles : Infrastructures et conditions de l’hébergement
Séjour de 1 nuit en novembre 2023
Réponse de GM le 14 nov. 2023
Hi Kelly, thank you for taking the time to give us your feedback. I'm sorry we didn't meet all your needs, but I'll be using your feedback to make the necessary changes for future stays.

8/10 Bien

Ihor

Séjour de 1 nuit en novembre 2023
Réponse de GM le 28 nov. 2023
Hi Ihor, thank you for taking time to give us your feedback.

10/10 Excellent

Tracy

Les points forts : Propreté et personnel et service
Séjour de 1 nuit en octobre 2023
Réponse de GM le 1 nov. 2023
Hi Tracy, I'm truly happy to see that you enjoyed your stay! Thank you for taking time to give us your feedback.

4/10 Médiocre

Wesley

Voyage en famille
Les points faibles : Équipements et infrastructures et conditions de l’hébergement
Hotel needs alot of updating no real dining pool has been closed for quite some time rooms need updating atains on carpets everywhere soda machines do not work, no operating laundry facilities would not recommend staying here. For the money accommodations should have been alot better
Séjour de 2 nuits en octobre 2023
Réponse de GM le 30 oct. 2023
Hi Wesley, I'm sorry to learn about your dissatisfaction you had with us during your stay. Please know that I'll be using your feedback to address the issue you mentioned. I also wanted to update you on the soda machine which isn't owned by us, but I'll definitely will be contacting the vendor. Also, we do have a guest laundry machine that is located on our first floor that's in great working order. Our front desk staff could've directed you to the guest laundry room.

10/10 Excellent

Vernon

Voyage en groupe
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
The hotel felt spacious and was pleasantly decorated. The registration area was obviously a temporary location while the main area was under construction. While they were many exits to the parking lot for convenient access to vehicles, many of the doors did not function with the room key. The swimming pool was closed for repairs while we were there but that looks like a wonderful part of the property offerings. Also the sports book must be a nice attraction for those who are interested in wagering on sports events.
Séjour de 2 nuits en octobre 2023
Réponse de GM le 30 oct. 2023
Hi Vernon, thank you for taking time to give us your feedback. I truly appreciate you staying with us.

10/10 Excellent

Shay

Voyage en famille avec de jeunes enfants
Les points forts : Propreté, personnel et service, équipements
Marie Q of the cleaning staff was so very kind, polite, and cleaned everything very well.
Séjour de 7 nuits en octobre 2023
Réponse de GM le 26 oct. 2023
Hi Shay, thank you for taking time to give us your feedback. I so happy to hear that you enjoyed your stay and our team member took care of your needs.

4/10 Médiocre

Daryl

Les points forts : Confort de la chambre
Not impressed.
When we got there a sign was on the counter at check in say "Pool is closed, no refunds". We inquired why and they said it was closed for maintenance. We went to the pool and it was full of water and the heat was on. But yet it was closed. Our room was next to the pool which made it very humid inside. So we got moved to another room which was better but on the table was a huge fake eyelash. So cleanliness was suspect. The drinks at the bar were not fresh either. I booked the hotel because of the pool and was very disappointed.
Séjour de 2 nuits en octobre 2023
Réponse de GM le 25 oct. 2023
Hi Daryl, thanks for taking time to give us your feedback. On behalf of our entire staff I would like to apologize for not meeting your expectations. Please know we're working hard to reopen our pool, and I'll be using your feedback to make improvements in our housekeeping department.

10/10 Excellent

Robert

Séjour de 1 nuit en octobre 2023
Réponse de GM le 14 nov. 2023
Hi Robert, thanks for giving us your feedback. On behalf of our entire staff, we would like to say thanks for staying with us, and I'm glad to see your experience was a great one.

2/10 Horrible

Francis

Voyage en famille avec de jeunes enfants
Les points faibles : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Absolutely disgusting and unsanitary. Blood and other stained sheets, smashed bugs on head board, smelt terrible. Phone in room that didnt work when i tried to call the front desk, no one at the front desk when we packed our things and left 5mins after being there.
Réponse de GM le 18 oct. 2023
Hi Francis, I extremely sorry to hear about your stay experience with us. Please know that I'll be using your feedback to help with property updates.

4/10 Médiocre

Rita, Winterville

Séjour de 1 nuit en octobre 2023
Réponse de GM le 18 oct. 2023
Hi Rita, thank you for taking time to reply to our survey. I would like to apologize for not meeting all your needs during your stay with us.

10/10 Excellent

Sean

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Fun
Séjour de 1 nuit en octobre 2023
Réponse de GM le 30 oct. 2023
Hi Sean, thank you for your feedback. I'm pleased to know that you enjoyed your stay with us.

6/10 Satisfaisant

Stewart

Les points faibles : Personnel et service et infrastructures et conditions de l’hébergement
Pool was closed, although Expedia website said it was open. Breakfast was fine. Rooms and public areas minimally acceptably clean. Questionable value for money,
Séjour de 2 nuits en octobre 2023
Réponse de GM le 15 oct. 2023
Hi Stewart, on behalf of our entire staff I would like to apologize for not meeting all your needs and expectations. Please know I'll be using your feedback to help make improvements.

8/10 Bien

Gerald

Voyage d’affaires
Les points forts : Personnel et service
Convenient
Séjour de 1 nuit en octobre 2023
Réponse de GM le 3 oct. 2023
Hi Gerald, thank you for taking the time to give us your feedback. I hope we we're able to meet all your needs.

4/10 Médiocre

Robert

Les points faibles : Infrastructures et conditions de l’hébergement
Property is old, outdated and so large that it is hard to even find the check in office. No elevators and the many of the stairs are marked one way and you cannot enter the building. The distance from a stairwell to your room is more than a city block. Buckets in the hallway catching water dripping from utility pipes in the ceiling. Overall condition is bad. I would never stay here again or recommend this place to anyone.
Séjour de 1 nuit en septembre 2023
Réponse de GM le 25 sept. 2023
Hi Robert, please except my apologies on behalf of my entire staff for all of the inconvenience you faced during your stay with us. Please know I'll be using your feedback to try and make all the necessary changes needed for the overall condition of our property.

6/10 Satisfaisant

Jim

Séjour de 1 nuit en septembre 2023
Réponse de GM le 25 sept. 2023
Hi Jim, thanks for taking the time to complete our survey. Sorry we didn't meet all of your needs during your stay.

8/10 Bien

Joshua

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Séjour de 3 nuits en septembre 2023
Réponse de GM le 25 sept. 2023
Hi Joshus, thanks for taking the time to complete our survey. Thank you for staying with us.

6/10 Satisfaisant

Theresa

Les points forts : Personnel et service
Séjour de 1 nuit en septembre 2023
Réponse de GM le 19 sept. 2023
Hi Theresa, thank you for taking time to complete our survey. I'm sorry to see we didn't completely satisfy all your needs during your stay with us, but we're trying to improve in all areas of our property.

6/10 Satisfaisant

Marlene

Voyage en famille
Les points forts : Personnel et service
Les points faibles : Propreté et infrastructures et conditions de l’hébergement
Our first room the bathroom was infested with ants. Man came in and sprayed, but it seemed to stir them up. We were offered another room, but the accommodations we needed weren't available until the next day. There was no compensation for our inconvenience. The pool was closed. Staff was very friendly. Second room was okay.
Séjour de 2 nuits en septembre 2023
Réponse de GM le 19 sept. 2023
Hi Marlene, please except my sincere apology. I'm sorry to hear about some of the issues you had to deal with during your stay with us. Please know that we're doing everything we can to eliminate all issue you speak about in your survey.

2/10 Horrible

JAMES

The pool has been under reconstruction since January. Fortunately Clarion let us cancel our reservation. Expedia might want to do more research on the hotels they offer.
Séjour de 3 nuits en août 2023
Réponse de GM le 19 sept. 2023
Hi James, I'm sorry for any inconvenience, but please know we're working hard to reopen our pool.

10/10 Excellent

Francisco

Séjour de 2 nuits en août 2023
Réponse de GM le 22 sept. 2023
Hi Francisco, thank you for taking time to complete our survey. I'm please to see that you had a wonderful stay with us.

10/10 Excellent

Huber

Les points forts : Infrastructures et conditions de l’hébergement
Séjour de 2 nuits en août 2023
Réponse de GM le 28 août 2023
Hi Huber, thank you for taking the time to complete our survey. I'm pleased to see that you had a great stay with us. Thanks again.

4/10 Médiocre

Layne

Les points faibles : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Add said they had a pool. No pool in service, mini golf only had two clubs and three balls. The hotel is a maze, hard to find anything.
Séjour de 1 nuit en août 2023
Réponse de GM le 23 août 2023
Hi Layne, please except my apologies on behalf of my entire team for failing to meet all your needs. Please know we're working hard to complete our renovations to bring our guest a great place to stay.

10/10 Excellent

Richard

Voyage en famille
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Everyone I encountered was very nice
Séjour de 1 nuit en août 2023
Réponse de GM le 20 août 2023
Hi Richard, thank you for taking the time to give us your feedback. I'm also glad to hear everyone did exactly what's expected of them.

8/10 Bien

Jane

Séjour de 1 nuit en août 2023
Réponse de GM le 19 sept. 2023
Hi Jane, thank you for taking the time to give us your feedback.