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Avis sur Holiday Inn Express Hotel & Suites Fort Worth Downtown, an IHG Hotel

2.5 out of 5
Holiday Inn Express Hotel & Suites Fort Worth Downtown, an IHG Hotel
1111 W Lancaster Ave, Fort Worth, TX

Avis

7,6

Bien

Note des voyageurs de 10 (Excellent), d’après 404 avis sur 1000." "
Note des voyageurs de 8 (Bien), d’après 262 avis sur 1000." "
Note des voyageurs de 6 (Satisfaisant), d’après 150 avis sur 1000." "
Note des voyageurs de 4 (Médiocre), d’après 90 avis sur 1000." "
Note des voyageurs de 2 (Horrible), d’après 94 avis sur 1000." "

8,0/10

Propreté

8,6/10

Personnel et service

7,4/10

Équipements

7,6/10

Infrastructures et conditions de l’hébergement

8,0/10

Écoresponsabilité

Avis

2/10 Horrible

Bowhay

Voyage en couple
Les points faibles : Personnel et service, équipements, infrastructures et conditions de l’hébergement
No hot water. I traveled to Fort Worth for a SPECIAL EVENT, Only to wake up and be unable to even take a shower bc the water was so ice cold
Séjour de 1 nuit en avril 2024
Réponse de Customer Service le 22 avr. 2024
Bowhay, we deeply regret to hear about the lack of warm water in your room which affected your preparation for an important event. Please rest assured that we prioritize the functioning of all facilities in the rooms and this matter is being looked into urgently. We hope we can welcome you back in the future to make sure we meet your expectations next time.

10/10 Excellent

ALTHEA

Voyage en couple
The upgrades in the rooms were nice. Parking was a challenge but staff were very accommodating. Breakfast provided many options and was well stocked. Lost of space to work in the open concept lobby space.
Séjour de 2 nuits en avril 2024
Réponse de Customer Service le 21 avr. 2024
Althea, your feedback is appreciated. It's delightful to learn that you valued the modernized rooms at Holiday Inn Express & Suites Fort Worth Downtown. Our team members do their best to facilitate parking and ensure a delightful breakfast experience. Furthermore, we're glad you found the spacious and modern design of our lobby helpful. We hope to welcome you back on your next visit to Fort Worth.

2/10 Horrible

Javier

Les points faibles : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
They gave me a room that was not cleaned that someone recently ate in and that AC didn’t work
Séjour de 2 nuits en avril 2024
Réponse de Customer Service le 20 avr. 2024
Javier, we regret to hear about the situation you experienced upon entering your room. It's a foundational precedent that all areas be immaculate for guest's arrivals. We are also disappointed to hear about the uncomfortable temperature due to the non-functioning air conditioning. We are grateful you brought these matters to light and cast assurance that it is not our norm. Please reach out to us directly to make amends and provide a much better experience.

8/10 Bien

Frederick

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Séjour de 1 nuit en avril 2024
Réponse de Customer Service le 17 avr. 2024
Frederick, it's great to see that your stay at the Holiday Inn Express & Suites Fort Worth Downtown met your expectations. We hope to welcome you back in the future, ensuring an even more impressive experience next time. Safe travels ahead.

4/10 Médiocre

Kathryn

Voyage en famille
Les points faibles : Infrastructures et conditions de l’hébergement
There was no cold water in the shower. If you wanted any pressure it was so scalding hot you couldnt stand it.
Séjour de 1 nuit en avril 2024
Réponse de Customer Service le 16 avr. 2024
Kathryn, we're genuinely sorry to hear about the issue you experienced with shower temperature and pressure during your stay. Measures are in place to ensure shower facilities are in prime condition, and it sounds like we didn't meet those expectations this time. Your feedback is vital in helping us identify any areas needing immediate attention. We hope you give us another opportunity to deliver a more satisfying experience in the future.

8/10 Bien

Shawn

Voyage en famille
Friendly staff, clean room Revolving plate in microwave was gone
Séjour de 3 nuits en avril 2024
Réponse de Customer Service le 10 avr. 2024
Shawn, thank you for your kind words about your positive experience at Holiday Inn Express & Suites Fort Worth Downtown. We're glad to hear that our team members were friendly, and that your room met your cleanliness expectations. Regarding the missing piece in your microwave, we take note of this to provide a top-notch experience for all future guests. We hope to welcome you back soon.

10/10 Excellent

Timothy

Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Shout out to Amy at the Front Desk. Always smiling willing to help. An Awesome Employee
Séjour de 2 nuits en mars 2024
Réponse de Customer Service le 3 avr. 2024
Timothy, thank you for the glowing feedback about your experience at the Holiday Inn Express & Suites Fort Worth Downtown. We're thrilled to hear about Amy's exceptional service. Our team members, like Amy, always strive to go above and beyond to enhance your stay. We're looking forward to your next visit. Safe travels until then.

10/10 Excellent

eimi

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Séjour de 4 nuits en mars 2024
Réponse de Customer Service le 4 avr. 2024
Eimi, it seems like you had a great stay at the Holiday Inn Express & Suites Fort Worth Downtown! We're delighted to see your rating and would love to serve you again in the near future. Thank you for choosing us!

10/10 Excellent

Ilse

Séjour de 2 nuits en mars 2024
Réponse de Customer Service le 21 avr. 2024
Ilse, thank you for your outstanding rating of Holiday Inn Express & Suites Fort Worth Downtown. It's clear you enjoyed your stay, and we hope to be your first choice when you visit Fort Worth in the future. Safe travels!

10/10 Excellent

stephanie

Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
As always, enjoyed my stay! Thank You for great service and kind staff!
Séjour de 2 nuits en mars 2024
Réponse de Customer Service le 29 mars 2024
Stephanie, it's uplifting to hear that you continually enjoy your stays at the Holiday Inn Express & Suites Fort Worth Downtown! We truly appreciate your recognition of our dedicated service and amiable team members. We eagerly look forward to your future visits!

10/10 Excellent

Jacqueline, Chicago

Voyage en famille
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
This hotel was handy for everything we needed and staff were helpful
Séjour de 4 nuits en février 2024
Réponse de Customer Service le 28 mars 2024
Jacqueline, we're absolutely delighted to hear that you found the convenience of Holiday Inn Express & Suites Fort Worth Downtown meeting all your needs. It's great to learn how our team members provided help when you needed it. Thank you for your lovely review, we hope to welcome you back soon!

8/10 Bien

Qing

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
pretty good
Séjour de 1 nuit en mars 2024
Réponse de Customer Service le 28 mars 2024
Qing, thank you for sharing your positive review. We're thrilled to hear you enjoyed your stay at Holiday Inn Express & Suites Fort Worth Downtown. We strive to deliver a pleasing experience for our guests and glad to know we succeeded. We look forward to welcoming you back on your next visit.

6/10 Satisfaisant

Dwanna

Séjour de 1 nuit en mars 2024
Réponse de Customer Service le 13 avr. 2024
Thank you for sharing, Dwanna.We are disappointed to see that your stay with us did not meet all of your expectations. We strive to provide every guest with an excellent experience. Please let us know if there is anything we can do to accommodate you better.We hope you will come back and visit us again soon for a more positive experience.

10/10 Excellent

Lauren

Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
It was nice and convenient close to down town
Séjour de 1 nuit en mars 2024
Réponse de Customer Service le 18 mars 2024
Lauren, thank you for your positive feedback. We're delighted to learn that the Holiday Inn Express & Suites Fort Worth Downtown's location was ideal for your travels. Our hotel always strives to provide accessibility for our guests, and it's wonderful to hear we achieved that for you. Looking forward to welcoming you back on your next visit to downtown Fort Worth.

6/10 Satisfaisant

Alyssa

Séjour de 1 nuit en mars 2024
Réponse de Customer Service le 14 mars 2024
Alyssa, it seems like your recent stay didn't quite meet your expectations. As we regularly strive to improve our services, we would greatly appreciate any detailed feedback about your experience. When you have a moment, please feel free to share it with us.

6/10 Satisfaisant

Susan

This property was within walking distance to the event we were attending.
Séjour de 3 nuits en février 2024
Réponse de Customer Service le 5 mars 2024
Susan, it's good to read that you found our location convenient for your event. Your feedback is greatly appreciated. We hope to welcome you back for any future events you might attend in the area.

6/10 Satisfaisant

Kristen

Voyage en famille avec de jeunes enfants
Les points forts : Propreté
Parking is not sufficient. Limited spaces and difficult to navigate. Dumpsters were overflowing.
Séjour de 1 nuit en février 2024
Réponse de Customer Service le 28 févr. 2024
Kristen, thank you for taking the time to share your feedback. We're sorry to hear you found parking to be a bit challenging and noticed the dumpsters needed attention. Your remarks will be used to guide potential adjustments as we aim for a seamless stay for all guests. Your insights are truly valuable to us.

10/10 Excellent

Robert

Voyage en groupe
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Staff was great!!! They politely put up with my sense of humor.
Séjour de 1 nuit en décembre 2023
Réponse de Customer Service le 27 févr. 2024
Robert, it's wonderful to hear that you had an enjoyable stay at Holiday Inn Express & Suites Fort Worth Downtown. We're glad our team members were able to appreciate your sense of humor. We look forward to seeing you (and your humor) again soon!

6/10 Satisfaisant

Julia

Voyage en famille
Les points faibles : Infrastructures et conditions de l’hébergement
Was happy to be there with other women. Gas station next door felt unsafe.
Séjour de 2 nuits en février 2024
Réponse de Customer Service le 26 févr. 2024
Julia, we're glad to know you pleased with your stay. We also understand your concerns about the nearby environment. While we take every measure for the safety and comfort of our guests within our premises, we appreciate the feedback on your perception of the surroundings. Rest assured, your comments will be reviewed and taken into consideration.

4/10 Médiocre

Carissa

Les points forts : Personnel et service
Les points faibles : Propreté et infrastructures et conditions de l’hébergement
Séjour de 1 nuit en février 2024
Réponse de Customer Service le 25 févr. 2024
Thanks for the feedback, Carissa.It's unfortunate your time with us didn't measure up to the high standards we're accustomed to sharing with our guests. We do hope for the opportunity to share a more positive experience with you soon.

8/10 Bien

Lexie

Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Very convenient property to west 7th district. Rooms are comfy and clean. Hot water is only complaint, like warm. Staff was very friendly and helpful. They also have a shuttle that runs a 3 mile radius which is great. Will take you to stockyards and west 7th district.
Séjour de 1 nuit en février 2024
Réponse de Customer Service le 22 févr. 2024
Lexie, thank you for sharing your experience at Holiday Inn Express & Suites Fort Worth Downtown. We're thrilled to hear that our location was convenient, accommodations were comfortable, and our team members were helpful. We regret any inconvenience regarding the water temperature in your room. We also cheerfully note your shout-out for our shuttle service. It's designed for your convenience, and we're delighted it added value to your stay. Looking forward to welcoming you back for another enjoyable visit.

8/10 Bien

Payton

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Séjour de 1 nuit en février 2024
Réponse de Customer Service le 22 févr. 2024
Payton, it's great to see your positive rating for Holiday Inn Express & Suites Fort Worth Downtown. We appreciate you taking the time to reflect on your stay and hope to see you again soon on your future visits to Fort Worth!

4/10 Médiocre

Brandon

Voyage en famille avec de jeunes enfants
Bad odor, very limited hot water, shower leaked and very small room
Séjour de 2 nuits en février 2024
Réponse de Customer Service le 12 févr. 2024
Brandon, we regret hearing about the issues you experienced during your stay such as the scent, water temperature, bathroom fixture, and room size. We are committed to providing a comfortable and pleasant experience for our guests and your feedback helps us address areas of improvement. We hope to have another opportunity to make your next stay a better one.

10/10 Excellent

Aspen

Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Front desk staff were very kind and helpful. Easy free parking available. Decent breakfast included with stay.
Séjour de 1 nuit en décembre 2023
Réponse de Customer Service le 11 févr. 2024
Aspen, it's wonderful to hear that you appreciated the courteousness of our team members at the front desk at Holiday Inn Express & Suites Fort Worth Downtown. Your kind note about the complimentary parking and the breakfast included in your stay are also greatly appreciated. We hope we can welcome you back in the future.

10/10 Excellent

Cameron

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Great stay
Séjour de 1 nuit en février 2024
Réponse de Customer Service le 6 févr. 2024
Cameron, it's wonderful to read about your great experience at Holiday Inn Express & Suites Fort Worth Downtown. We're thrilled you enjoyed your stay and appreciate your feedback. We look forward to welcoming you back in the future.

8/10 Bien

Elizabeth

Voyage en famille, Voyage d’affaires
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
The staff was very friendly. Parking was limited but overall the place was good.
Séjour de 4 nuits en janvier 2024
Réponse de Customer Service le 5 févr. 2024
Elizabeth, thank you for sharing your experience at Holiday Inn Express & Suites Fort Worth Downtown. We're pleased to hear that you appreciated the friendliness of our team members. Your comments about the parking are noted, and we continue to seek better solutions for our guests. We're glad that your overall stay was enjoyable, and we look forward to welcoming you back in the future.

6/10 Satisfaisant

Thomas

Voyage en famille, Voyage d’affaires
Area had homeless folks near open lot. Not enough parking spaces
Séjour de 2 nuits en janvier 2024
Réponse de Customer Service le 1 févr. 2024
Thomas, it's regrettable to hear about your concerns surrounding the neighborhood and parking availability. We recognize these factors have an impact on guest experience. As for the parking, we're continuously seeking solutions to accommodate more vehicles and lessen the inconvenience. Thank you for your feedback.

6/10 Satisfaisant

Shawna

Voyage d’affaires
Les points forts : Propreté et personnel et service
Les points faibles : Infrastructures et conditions de l’hébergement
Hotel had lots of problems. 2 broken entry doors, broken laundry machines, my bathroom sink only trickled water, microwave was so small you couldnt make a bag of popcorn. The breakfast option is the same everyday single day. I think this really bothered me because I stayed for 12 days straight. After 7 days, I couldnt eat the same thing. They did tidy up my room and make my bed everyday which was nice. Area is nice and convenient. It is near Montgomery Plaza so there's lots of dining options and entertainment in the area.
Séjour de 12 nuits en janvier 2024
Réponse de Customer Service le 1 févr. 2024
Shawna, it's disheartening to hear about the inconveniences you encountered during your stay. We understand how frustrating it can be to experience facility issues, and we strive to ensure everything is in working order for our guests. Your feedback on our breakfast variety is also valuable and will be taken into consideration. We'll work diligently to improve upon these aspects for your future stays. On the other hand, it's wonderful to hear that our attentive colleagues tended to your room daily and you found the location convenient for dining and entertainment. We look forward to having another chance to better serve you next time.

8/10 Bien

George

Les points forts : Propreté et infrastructures et conditions de l’hébergement
Rooms were reasonably pleasant, and the included breakfast, though limited in selection, was adequate. Corridor and (to a lesser extent) outdoor noise was often noticeable. WiFi worked well. The hotel location was convenient, but many staff members had difficulty describing the complimentary area shuttle service.
Séjour de 3 nuits en janvier 2024
Réponse de Customer Service le 1 févr. 2024
George, thank you for choosing to stay at the Holiday Inn Express & Suites Fort Worth Downtown and taking the time to share your experience. We're glad that you found our rooms pleasant and appreciated our complimentary breakfast and reliable WiFi. It's good to know our location was convenient for you. With regards to your comment about the area shuttle service, we'll certainly strive to ensure that our team members are better equipped with information to assist guests. We look forward to the opportunity of welcoming you back.

8/10 Bien

Russel

Les points forts : Personnel et service et infrastructures et conditions de l’hébergement
Séjour de 1 nuit en janvier 2024
Réponse de Customer Service le 30 janv. 2024
Russel, thank you for choosing Holiday Inn Express & Suites Fort Worth Downtown and taking the time to rate your stay. It's wonderful to see we had an overall positive impact on your visit and we hope to welcome you back on your next visit to Fort Worth.

4/10 Médiocre

bryan

Voyage en famille avec de jeunes enfants
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Les points faibles : Équipements
Parking is a nightmare. And then no TV. Signal was none existent.
Séjour de 1 nuit en janvier 2024
Réponse de Customer Service le 28 janv. 2024
Thank you for sharing your feedback, Bryan.It's regrettable that your experience with us didn't exceed your expectations. We hope you allow us to host you again soon so we can share a more positive experience with you soon.

10/10 Excellent

Ron

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Séjour de 1 nuit en janvier 2024
Réponse de Customer Service le 26 janv. 2024
Thanks for the perfect rating, Ron! We can't wait to see you again soon for another amazing experience at Holiday Inn Express & Suites Fort Worth Downtown.

10/10 Excellent

Timothy

Séjour de 1 nuit en janvier 2024
Réponse de Customer Service le 23 janv. 2024
Thanks for sharing this perfect rating, Timothy!We're thrilled to hear you enjoyed your stay at Holiday Inn Express & Suites Fort Worth Downtown! It's our pleasure to accommodate you to the fullest extent. After all, your happiness is our top priority! We're already looking forward to your next visit!

10/10 Excellent

Heather

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Hillary is an outstanding employee.
Séjour de 4 nuits en janvier 2024
Réponse de Customer Service le 21 janv. 2024
Heather, it's delightful to hear such positive feedback about a member of our Holiday Inn Express & Suites Fort Worth Downtown. We're glad Hillary was able to contribute to your excellent experience with us. We hope to see you again in the near future.

10/10 Excellent

Shannon

Séjour de 4 nuits en janvier 2024
Réponse de Customer Service le 21 janv. 2024
Thank you for the great rating, Shannon!We are always working very hard to provide a high-quality experience for all of our guests. It's excellent to hear that you had a lovely stay at Holiday Inn Express & Suites Fort Worth Downtown! We hope you plan on staying with us again soon!We're looking forward to your next visit!

10/10 Excellent

James

Voyage d’affaires
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Quick and easy nights sleep
It was just an over night stay before a surgery. Room was clean. Beds looked clean. Coffee maker was a no go. But you expect that…We would stay again.
Séjour de 1 nuit en janvier 2024
Réponse de Customer Service le 16 janv. 2024
James, thank you for choosing Holiday Inn Express & Suites Fort Worth Downtown for your overnight stay. We're thrilled to know you found the accommodations clean and comfortable. We do apologize for any inconveniences you may have experienced with the in-room coffee facilities. Rest assured, we are looking into this matter to enhance our future guests' experiences. It's great to hear that you would choose to stay with us again - we are absolutely looking forward to welcoming you back.

2/10 Horrible

Linda-CREDIT-RENTAL

Les points faibles : Personnel et service et infrastructures et conditions de l’hébergement
Not happy
It was not good. My husband and I stayed at 1111 W Lancaster Ave January 12-14 2024. We arrived at about 3:00pm. There was only one lady at the desk. She was checking in a man with 6 rooms and she was having computer problems. By the time she got to us, the line was pretty long behind us. Another lady came to help. We took a cold shower Friday night. Saturday morning water was hot. Coffee pot didn’t work good. Buffet breakfast was okay but ran out before being refilled. Parking was very tight. We had a horse trailer and when asked, we were told they were trailer friendly. (No way). Had to park the trailer elsewhere. Left 7:00 Saturday morning and returned 8:00 that night tired and ready for a shower and bed. Our room had not been cleaned. Called for clean towels and coffee for the next morning. It was delivered to us. The staff was very nice and apologetic. Water was hot Saturday night .We will not stay at that location again.
Séjour de 2 nuits en janvier 2024
Réponse de Customer Service le 16 janv. 2024
Linda, we appreciate you sharing your experience. It appears the arrival process and room amenities didn't meet your expectations, which isn't a standard we usually set. We understand the inconvenience of the parking situation and not having your room serviced as per your expectation. Your feedback regarding the breakfast offerings will be taken into account. We're grateful for your kind words about our colleagues. We always wish to provide a comfortable stay, and it's disappointing to learn we didn't hit the mark for you this time. We hope for an opportunity to better your experience next time.

6/10 Satisfaisant

Gail

Voyage en famille
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Séjour de 1 nuit en janvier 2024
Réponse de Customer Service le 17 janv. 2024
Gail, it appears that your stay with us left some room for improvement. We appreciate your rating and your feedback is always valuable and welcomed. We hope to have another chance to better cater to your needs in future.

4/10 Médiocre

Michael

Les points faibles : Personnel et service, infrastructures et conditions de l’hébergement, confort de la chambre
Overcharged And Won't Go Back
DO NOT PAY FOR PARKING THROUGH HOTEL.COM! Was charged $49 for parking, but it's only $20 directly from the hotel. Additionally, there was no available parking. Hotel had rented it's conference room and the attendees had taken all the guest parking. Staff told us they were supposed to park off-property, but couldn't do anything about those that didn't. That left us having to park off-property when we had prepaid $49 for parking. Staff didn't care. Just stay somewhere else.
Séjour de 1 nuit en décembre 2023
Réponse de Customer Service le 9 janv. 2024
Michael, it's regrettable to hear that your recent experience fell short of expectations in relation to parking. Thank you for your feedback on intermediaries charging higher prices than the hotel's direct rates; this should indeed be looked into. It's unfortunate to hear about the discord around the parking allocation during the conference event. Our team members should have communicated more effectively and found a suitable solution. We sincerely apologize if the service appeared indifferent. We are committed to making improvements to better serve our guests in the future.

10/10 Excellent

Angela

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
.
Séjour de 2 nuits en janvier 2024
Réponse de Customer Service le 13 janv. 2024
Angela, thank you for choosing the Holiday Inn Express & Suites Fort Worth Downtown. We're genuinely elated that the quality of your stay led to a top rating. We hope to see you again soon for another excellent experience.

10/10 Excellent

Stephanie

Séjour de 1 nuit en janvier 2024
Réponse de Customer Service le 27 janv. 2024
Thank you for the perfect rating, Stephanie!We are very pleased to hear that you had a wonderful stay at Holiday Inn Express & Suites Fort Worth Downtown. Providing satisfying and comfortable stays is always what we strive for. We'd love to have you back again soon!Thanks again for the feedback!

10/10 Excellent

Anna

Voyage en famille
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Marquita at the front desk was so helpful and friendly. She made it feel like home away from home. She is wonderful and deserves to be commended for her excellent customer service.
Séjour de 4 nuits en décembre 2023
Réponse de Customer Service le 9 janv. 2024
Anna, Holiday Inn Express & Suites Fort Worth Downtown is thrilled to hear such good feedback. We are particularly pleased to hear about your positive interaction with Marquita. Such commendable service is what our team members strive for. Here, we consistently aim to deliver an environment that feels like a home away from home, and we are glad Marquita could assist in enhancing your experience. Thank you for recognizing her wonderful efforts. We look forward to welcoming you back in the future for yet another magnificent stay!

2/10 Horrible

Melissa

Voyage en famille
I reserved a double bedroom. They wanted to give me a single king. When I told them that it wouldn’t work for me they gave us a king suite. When we pulled the coach bed out the bed was dirty and there was trash in the bed. When I took a shower I could only get HOT water. I had to wash my hair and body off from the sink. There was dirty trash in the trash can when we entered the room.
Séjour de 1 nuit en janvier 2024
Réponse de Customer Service le 13 janv. 2024
Melissa, we sincerely regret to hear about the unfortunate issues encountered during your stay. Your experience related to your initial room allocation and subsequent issues with cleanliness and water temperature does not meet the standards we strive to uphold. A deep dive will be conducted regarding your concerns and necessary steps will be taken to rectify these discrepancies. We hope you will reconsider and give us another opportunity to provide a better experience in the future.

8/10 Bien

Jennifer Renee

Les points forts : Propreté et personnel et service
Every single staff member at this hotel were so friendly and hospitable and it was much appreciated. The hotel was clean but is in need of some repairs and maintenance. Hopefully then invest some funds into the hotel to make it better. Breakfast was good and I enjoyed the free breakfast.
Séjour de 4 nuits en décembre 2023
Réponse de Customer Service le 13 janv. 2024
Jennifer, we appreciate your kind comments about the friendly and welcoming nature of our team members at Holiday Inn Express & Suites Fort Worth Downtown. We're delighted to hear that you enjoyed our breakfast offering. Your remarks concerning the upkeep of our hotel have been duly noted. Please know we're consistently investing in our property to ensure we maintain and improve our standards. We look forward to your return, and the chance to offer an even more delightful experience.

10/10 Excellent

JOSE

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Séjour de 1 nuit en décembre 2023
Réponse de Customer Service le 13 janv. 2024
Jose, thank you for choosing to stay at the Holiday Inn Express & Suites Fort Worth Downtown. We're pleased to see that your stay met your expectations. We appreciate your positive rating and look forward to welcoming you back in the future.

10/10 Excellent

Charles

Les points forts : Personnel et service et infrastructures et conditions de l’hébergement
Séjour de 1 nuit en décembre 2023
Réponse de Customer Service le 13 janv. 2024
Thanks for the amazing rating, Charles!We care deeply about the happiness and satisfaction of our guests. We can't wait to see you again soon for another outstanding experience at Holiday Inn Express & Suites Fort Worth Downtown!

6/10 Satisfaisant

Laramie

Les points forts : Propreté et personnel et service
Séjour de 1 nuit en décembre 2023
Réponse de Customer Service le 31 déc. 2023
Thank you for sharing your feedback, Laramie!We are happy that you are satisfied with everything. If there's anything we could have done to make your experience with us more enjoyable, please let us know. We look forward to sharing a more positive experience with you soon.

6/10 Satisfaisant

alberto

Les points forts : Propreté et personnel et service
Les points faibles : Infrastructures et conditions de l’hébergement
No habia agua caliente en mi cuarto , me tube q cambiar de cuarto y estaba igual ... hasta el dia martes estubo caliente
Séjour de 6 nuits en décembre 2023
Réponse de Customer Service le 29 déc. 2023
Alberto, gracias por tomarte el tiempo de compartir tu experiencia. Es desafortunado escuchar acerca de los problemas que experimentó relacionados con la temperatura del agua. Tenga la seguridad de que hemos enviado sus comentarios a nuestro equipo de mantenimiento para investigar y rectificar dichos problemas con prontitud. Esperamos poder tener la oportunidad en el futuro de presentarles una estadía más satisfactoria.

8/10 Bien

Javier

Réponse de Customer Service le 7 févr. 2024
Thank you for the 4-star rating, Javier!It's great your time at Holiday Inn Express & Suites Fort Worth Downtown was so pleasant! We strive for excellence so we look forward to hosting you again soon for an even better experience.Thanks again for the feedback!

10/10 Excellent

Mateo

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Short but very comfortable.
Séjour de 1 nuit en décembre 2023
Réponse de Customer Service le 22 déc. 2023
Mateo, thank you for your review. We're thrilled to know you had a very comfortable stay at Holiday Inn Express & Suites Fort Worth Downtown. We strive to provide an enjoyable experience for all guests and your positive feedback is truly appreciated.