Avis
9,4
Exceptionnel
9,6/10
Propreté
9,8/10
Personnel et service
9,2/10
Équipements
9,4/10
Infrastructures et conditions de l’hébergement
9,2/10
Écoresponsabilité
Avis
Voyage en couple
7 janv. 2024
Les points forts : Propreté et personnel et service
Les points faibles : Infrastructures et conditions de l’hébergement
Séjour de 3 nuits en janvier 2024
Réponse de Dina le 20 janv. 2024
Dearest Roseline, We really appreciate you taking the time to give us a nice review. The economy room, as written also in the description, is our entry-level room.It's equipped with all the amenities necessary for our guests' comfort. We invite you to consider reserving our standard or superior rooms for more spacious area on your next visit We wish you all the very best and we send you our Warmest Regards, Globus Urban Staff
10/10 Excellent
Michel
17 nov. 2023
Michel
Séjour de 1 nuit en novembre 2023
Réponse de Reuben- Guest Relations Manager le 18 nov. 2023
Dear Mr Michel,we really appreciate you left a review regarding your stay at Globus Urban Hotel, that means a lot for us.We also would like to thank you of the high score you left on Hotels.com that means you stay with us has been memorable and very pleasant.We hope to welcoming in the next future Best Regards
10/10 Excellent
Louise
Voyage en groupe
18 sept. 2023
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Louise
Séjour de 4 nuits en septembre 2023
Réponse de Kera le 20 sept. 2023
Dear Louise,Thank you for taking the time to share your experience at Globus Urban Hotel.We're so happy to know that we met your expectations. Our staff's main goal is making sure our guests feel happy and comfortable during their entire stay with us and we are so thrilled to know that, once again, we reached our goal. We can't wait to have the chance to welcome you again in the next future,Sending you our best regards,Kera
8/10 Bien
Voyageur vérifié
1 sept. 2023
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Voyageur vérifié
Séjour de 3 nuits en août 2023
Réponse de Reuben- Guest Relations Manager le 3 sept. 2023
Dear Guest ,Thank you for your feedback!We're glad to know that you enjoyed your overall stay at Globus Urban Hotel!We're looking forward in welcoming you again in the next future,Our best regards
10/10 Excellent
Jules-Aimé
Voyage en famille
26 août 2023
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Jules-Aimé
Séjour de 4 nuits en août 2023
Réponse de Reuben - Guest Relations Manager le 28 août 2023
Dear Jules Aimé,Thank you for your feedback!We're glad to know that you enjoyed your overall stay at Globus Urban Hotel!We're looking forward in welcoming you again in the next future,Our best regards
10/10 Excellent
Morgan
6 août 2023
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Morgan
Séjour de 4 nuits en juillet 2023
Réponse de Reuben- Guest Relations Manager le 8 août 2023
Dear Morgan ,Thank you for sharing such a lovely review.We're very happy to know that our staff helped you during your stay and also we're glad to hear that you enjoyed the hotel's rooms and breakfast! We're looking forward to welcome you again in the next future,Our warmest regards
10/10 Excellent
Marc
Voyage en groupe
19 juil. 2023
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Marc
Séjour de 2 nuits en juillet 2023
Réponse de Reuben - Guest Relation Manager le 20 juil. 2023
Dear Marc ,Thank you for taking the time to share your experience with us! We're glad to know that you had such a lovely stay. Thank you for writing down nice words regarding our staff, the rooms and the breakfast. We hope to have the chance to welcome you again in the next future :) Our warmest regard
10/10 Excellent
MATTHIEU
Voyage en couple
19 avr. 2023
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
MATTHIEU
Séjour de 3 nuits en avril 2023
Réponse de Reuben- Guest Relation Manager le 20 avr. 2023
Dear Matthieu ,We are over the moon you have been able to take the time to share such lovely review :)))We are delighted that you enjoyed your stay Globus Urban Hotel. It is for all of us important to know that we met your expectations and your feedback means that we reached our goal: let You experience a great stay with us ;) t We hope to have the pleasure of welcoming you back very soon. Warm regards. Reuben Guests Relations Manager
10/10 Excellent
Eve
26 mars 2023
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Eve
Séjour de 7 nuits en mars 2023
Réponse de Reuben - Guest Relation Manager le 28 mars 2023
Dear Eve ,We are over the moon you have been able to take the time to share such lovely review :)))We are delighted that you enjoyed your stay Globus Urban Hotel. It is for all of us important to know that we met your expectations and your feedback means that we reached our goal: let You experience a great stay with us ;) We hope to have the pleasure of welcoming you back very soon. Warm regards.
10/10 Excellent
Maya
8 mars 2023
Maya
Séjour de 2 nuits en mars 2023
Réponse de Reuben- Guest Relations Manager le 10 mars 2023
Dear Maya ,We are over the moon you have been able to take the time to share such lovely review :)))We are delighted that you enjoyed your stay Globus Urban Hotel. It is for all of us important to know that we met your expectations and your feedback means that we reached our goal: let You experience a great stay with us ;) We hope to have the pleasure of welcoming you back very soon. Warm regards.
10/10 Excellent
Katrine
Voyage en famille
2 mars 2023
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Katrine
Séjour de 2 nuits en février 2023
Réponse de Reuben- Guest Relations Manager le 2 mars 2023
Dear Katrine ,We are over the moon you have been able to take the time to share such lovely review :)))We are delighted that you enjoyed your stay Globus Urban Hotel. It is for all of us important to know that we met your expectations and your feedback means that we reached our goal: let You experience a great stay with us ;) We hope to have the pleasure of welcoming you back very soon. Warm regards.
10/10 Excellent
vanessa
Voyage en famille
31 déc. 2022
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
vanessa
Séjour de 1 nuit en décembre 2022
Réponse de Reuben - Guests Relations Manager le 2 janv. 2023
Dear Vanessa ,Thanks so much for taking the time to leave a review regarding your stay at Globus Urban Hotel. We really appreciate the nice words regarding the staff from the front desk team to the breakfast team the main goal of both teams are to give to our guest one of their best experience they ever had during their visit in Florence. We're looking forward for your next stay Best Regards
10/10 Excellent
Jean-Jacques
24 déc. 2022
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
CHARMANT HÔTEL
Jean-Jacques
Séjour de 4 nuits en décembre 2022
Réponse de Reuben- Guest Relation Manager le 24 déc. 2022
Dear jean Jacques ,Thanks so much for taking the time to leave a review regarding your stay at Globus Urban Hotel. We're really glad that your stay has been pleasant.We would like to thank you for the nice words regarding the staff who give all their best to give to our guests the best experience during their visit in Florence, for the location as you mention is one point of strength of the hotel because in only few minutes by walk you can arrive in all the main touristic spots.We're looking forward of your next stay Best Regards
10/10 Excellent
JIYOON
13 nov. 2022
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
JIYOON
Séjour de 2 nuits en novembre 2022
10/10 Excellent
Marie
Voyage en famille
29 oct. 2022
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Exceptionnel
Marie
Séjour de 2 nuits en octobre 2022
Réponse de Reuben Guests Relations Manager le 29 oct. 2022
Dear Marie ,Thanks so much for taking the time to leave a review regarding your stay at Globus Urban Hotel. We're really glad that your fifth stay with us has been really pleasant, that means a lot for us.We would like to thank you for such nice words regarding all the teams from the front desk team to the room cleaning team they do their best to give to our guest the best stay during their visit in Florence.We're looking forward to welcoming you again Best Regards
10/10 Excellent
Voyageur vérifié
Voyage en famille
28 août 2022
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Je recommande cet hôtel
Voyageur vérifié
Séjour de 2 nuits en août 2022
Réponse de Reuben - Guest Relation Manager le 28 août 2022
Dear Guest ,Thanks so much for taking the time to leave such kind words Your satisfaction is important to us and we try hard to make sure all of our guests have a rewarding experience at our hotel.Regarding the front desk staff in general thank you so much for such nice words the team main goal is give to our guest the best experience ever during their stay in Florence.We would like to thank you for such nice words regarding the room we're glad that you really like it so much.Regarding the air conditiong system we're truly apologise you had issues with that during your stay, we solved it but we always take note of it and lawys working to solving that issues every sigle day.Regarding the proces of the garage we tak note for your words and we try to negociate to the nearest garage to give to our guest a discount for our gues We're looking forward for your next stay Best Regards
10/10 Excellent
Marco
Voyage en famille
13 août 2022
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Marco
Séjour de 2 nuits en août 2022
Réponse de Reuben- Guest Relations Manager le 13 août 2022
Dear Marco,Thanks so much for taking the time to leave such kind words Your satisfaction is important to us and we try hard to make sure all of our guests have a rewarding experience at our hotel. Regarding the style of the room we really glad that you like so much the room wants to reflect the urban life of the city and the chaotic life of the Florentines.
As you mentioned the staff kindness they are very helpful to give to our guest the best experience during their visit in Florence.
We're looking forward for your next stay
Best regards
10/10 Excellent
Beatrice Céline
Voyage en couple
28 juin 2022
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Beatrice Céline
Séjour de 4 nuits en juin 2022
Réponse de Reuben- Guest Relations Manager le 29 juin 2022
Dear Beatrice Celine ,Thanks so much for taking the time to leave such kind words Your satisfaction is important to us and we try hard to make sure all of our guests have a rewarding experience at our hotel. We are happy to read that your stay was so great and made such a positive impact . Regarding the location of the hotel is one of his point of strength because in only few minutes you can arrive in all the Florentine attractions only by walk. We're looking forward for your next Stay Best Regards
10/10 Excellent
Jennifer
Voyage en groupe
10 mai 2022
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Jennifer
Séjour de 4 nuits en mai 2022
Réponse de Reuben- Guest Relations Manager le 10 mai 2022
Dear Jennifer ,Thanks so much for taking the time to leave such kind words Your satisfaction is important to us and we try hard to make sure all of our guests have a rewarding experience at our hotel. It is nice to know that you were satisfied with our staff, the breakfast service complementaries and also we really appreciate you really like the modern and urban style of the hotel . We are happy to read that the service provided by the team was so great and made such a positive impact to your stay. We're looking forward for your next Stay Best Regards
8/10 Bien
Olivier
3 avr. 2022
Olivier
Séjour de 4 nuits en mars 2022
Réponse de Reuben Guest Relation Manager le 14 avr. 2022
Dear Oliver Thanks so much for taking the time to leave such kind words Your satisfaction is important to us and we try hard to make sure all of our guests have a rewarding experience at our hotel. It is nice to know that you were satisfied with our staff, breakfast service. We are happy to read that the service provided by the team was so great and made such a positive impact to your stay. We love to give all the information and suggestions a guest may need to enjoy our beautiful city. We're looking forward for your next Stay Best Regards
10/10 Excellent
Luca
Voyage en couple
27 févr. 2022
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Luca
Séjour de 4 nuits en février 2022
Réponse de Giovanni - Front Desk Agent le 28 févr. 2022
Dear Luca,
thank You for Your great feedback!!!!
We are really happy that You enjoyed Your stay with us.
It is for all of us important to know that we met your expectations and your feedback means that we reached our goal: let You feel comfortable during Your stay in Florence.
We look forward to welcoming you back in future.
Warmest regards
10/10 Excellent
Renaud
1 janv. 2022
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Renaud
Séjour de 4 nuits en décembre 2021
Réponse de Giovanni - Front Desk Agent le 4 janv. 2022
Dear Renaud,
thank You for Your great feedback!!!!
We are really happy that You enjoyed Your stay with us.
It is for all of us important to know that we met your expectations and your feedback means that we reached our goal: let You feel comfortable during Your stay in Florence.
We look forward to welcoming you back in future.
Warmest regards
8/10 Bien
Edoardo
31 oct. 2021
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
très satisfaisant
Edoardo
Séjour de 1 nuit en octobre 2021
Réponse de Giovanni - Front Desk Agent le 2 nov. 2021
Dear Edoardo,
thank You for Your great feedback!!!!
We are really happy that You enjoyed Your stay with us.
It is for all of us important to know that we met your expectations and your feedback means that we reached our goal: let You feel comfortable during Your stay in Florence.
We look forward to welcoming you back in future.
Warmest regards
8/10 Bien
vincent
16 sept. 2021
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
très bien placé
vincent
Séjour de 2 nuits en septembre 2021
Réponse de Giovanni - Front Desk Agent le 17 sept. 2021
Dear Vincent,
Thank You for taking time to share a review on your experience about your stay with us.
Your opinion is very important for our work and we are glad that you have appreciated the service and above all the hotel and its location.
Our Hotel is the perfect base to explore Florence and its historical center and promenade as both are in a walking distance.
We hope to have the pleasure of welcoming you back very soon.
Warm regards,
10/10 Excellent
Cedric
12 sept. 2021
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Excellent
Cedric
Séjour de 1 nuit en septembre 2021
Réponse de Giovanni - Guest Relations Manager le 12 sept. 2021
Dear Cedric,
thank You for Your great feedback!!!!
We are really happy that You enjoyed Your stay with us.
It is for all of us important to know that we met your expectations and your feedback means that we reached our goal: let You feel comfortable during Your stay in Florence.
We look forward to welcoming you back in future.
Warmest regards
10/10 Excellent
Michel
Voyage en famille
18 août 2021
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Superbe , chaleureux et central
Michel
Séjour de 1 nuit en août 2021
Réponse de Giovanni - Front Desk Agent le 24 août 2021
Dear Michel,
thank You for taking the time to write Your amazing review.
We are pleased to hear that you have enjoyed your stay at our new refurbished TwentySix Studio Apartment and its privileged location allowing you to visit the city centre and San Lorenzo market within a few footstep. For sure the best solutions if You would like to experience a florentine stay in a cozy and modern studio but with all the hotel services; our staff will be always happy to assist You with the best suggestions, solutions or help.
We trust we will have the opportunity to welcome you back in the near future.
Kind regards,
8/10 Bien
Voyageur vérifié
Voyage en famille
10 août 2021
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Voyageur vérifié
Séjour de 2 nuits en août 2021
Réponse de Giovanni - Guest Relations Manager le 11 août 2021
Dear Guest,
thank You for Your great feedback!!!!
We are really happy that You enjoyed Your stay with us.
It is for all of us important to know that we met your expectations and your feedback means that we reached our goal: let You feel comfortable during Your stay in Florence.
We look forward to welcoming you back in future.
Warmest regards
10/10 Excellent
Michel
Voyage en famille
8 août 2021
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Michel
Séjour de 3 nuits en août 2021
Réponse de Giovanni - Front Desk Agent le 9 août 2021
Dear Michel,
thank You for Your great feedback and for top score!!!!
We are really happy that You enjoyed Your stay with us.
It is for all of us important to know that we met your expectations and your feedback means that we reached our goal: let You feel comfortable during Your stay in Florence.
We look forward to welcoming you back in future.
Warmest regards
8/10 Bien
Arnaud
Voyage en famille
8 août 2021
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Tres bonne adresse en plein coeur du centre
Arnaud
Séjour de 6 nuits en juillet 2021
Réponse de Giovanni - Front Desk Agent le 9 août 2021
Dear Arnaud,
Thanks so much for taking the time to leave such kind words.
We are pleased to hear that you have enjoyed your stay at our new refurbished TwentySix Studio Apartment and its privileged location allowing you to visit the city centre and San Lorenzo market within a few footstep. For sure the best solutions if You would like to experience a florentine stay in a cozy and modern studio but with all the hotel services; our staff will be always happy to assist You with the best suggestions, solutions or help.
We look forward to welcoming you back in the hopefully not too distant future.
10/10 Excellent
Thierry
Voyage en famille
27 juil. 2021
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Super séjour
Thierry
Séjour de 3 nuits en juillet 2021
Réponse de Giovanni - Front Desk Agent le 29 juil. 2021
Dear Thierry,
thank You for Your great feedback!!!!
We are really happy that You enjoyed Your stay with us.
It is for all of us important to know that we met your expectations and your feedback means that we reached our goal: let You feel comfortable during Your stay in Florence.
We look forward to welcoming you back in future.
Warmest regards
10/10 Excellent
marjorie
Voyage en famille
3 nov. 2020
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
marjorie
Séjour de 2 nuits en octobre 2020
10/10 Excellent
Voyageur vérifié
Voyage en couple
19 févr. 2020
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Voyageur vérifié
Séjour de 5 nuits en février 2020
Réponse de Luca - Front desk agent le 21 févr. 2020
Dear Guest,
thank you for the time taken to write this fantastic review.
We are glad you had the possibility to enjoy all the services Hotel Globus offers for all the guests!
To hear that you would recommending as well as returning in the future is wonderful - we look forward to hopefully see you back with us very soon.
Kindest regards
10/10 Excellent
Voyageur vérifié
Voyage en famille
27 déc. 2019
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Voyageur vérifié
Séjour de 4 nuits en décembre 2019
Réponse de Luca - Front desk agent le 27 déc. 2019
Dear Guest,
We thank you for your positive feedback.
We are glad to read that you have felt very comfortable with the new concept and urban design of Hotel Globus and that we have met your expectations.
We look forward to welcome you back.
Warm Regards
10/10 Excellent
Voyageur vérifié
24 nov. 2019
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Voyageur vérifié
Séjour de 1 nuit en novembre 2019
Réponse de Jay - Front desk agent le 26 nov. 2019
Dear Guest,
thank you for giving us the top score!
We really appreciate that you loved your experience with us. We put customer experience and satisfaction as our priority, and your review reaffirms the hard work we put in every day.
We look forward to welcoming you back in the hopefully not too distant future.
Kindest regards
Jay - Front desk agent
6/10 Satisfaisant
Grégory
18 nov. 2019
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Problème réservation
Grégory
Séjour de 1 nuit en novembre 2019
Réponse de Jay - Front desk agent le 28 nov. 2019
Dear Mr Grègory,
We are really sorry to hear about your bad experience. We’re normally known for our exceptional attention to detail, and we regret that we missed the mark. Thanks for letting us know about the problem, it help us a lot to improve more and more.
We remain at your disposal for any further question.
Kindest regards,
Jay - Front desk agent
10/10 Excellent
Gaulthier
13 nov. 2019
Gaulthier
Séjour de 4 nuits en novembre 2019
10/10 Excellent
Elisabeth
Voyage en famille
8 nov. 2019
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Pratique et charmant
Elisabeth
Séjour de 5 nuits en novembre 2019
Réponse de Anatoly le 8 nov. 2019
Dear Guest, Lovely to read once more, the recognition from our guests to our Hotel. Thank you so much for your very kind words. We are pleased that our location, close to the train station and the all the main attractions, the team service and facilities contributed to a comfortable and enjoyable stay. Looking forward to host you once again. Warmest regards
10/10 Excellent
Voyageur vérifié
24 oct. 2019
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Voyageur vérifié
Séjour de 4 nuits en octobre 2019
Réponse de Jay - Front desk agent le 24 oct. 2019
Dear Guest,
Thank You for spending time to write us such as a wonderful review.
We are glad to hear that our location was just perfect for you.
We hope that we have the chance to welcome you back to us once again.
Kindest regards
Jay - Front desk agent
10/10 Excellent
Julie
10 sept. 2019
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Julie
Séjour de 2 nuits en septembre 2019
Réponse de David le 13 sept. 2019
Chère Julie,
merci de votre aimable commentaire et pour choisir Globus Urban Hotel.
Nous sommes ravis de savoir que vous avez passé un très agrèable séjour chez nous et que vous avez apprecié l'accueill du personnel (Luca, Nicola, Karen) et le petit déjeuner avec des produits de haute qualité.
Notre personnel fait toujours de son mieux pour garantir des prestations à la hauteur de vos attentes.
Nous ésperons de pouvoir vous accueillir de nouveau lors d’une prochaine visite à Florence.
Sincères Salutatons,
David - Guest relations manager
10/10 Excellent
Corinne
26 août 2019
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Excellent hôtel moderne
Corinne
Séjour de 2 nuits en août 2019
Réponse de Giovanni - Guest Relations Manager le 26 août 2019
Dear Corinne,
We can't thanks enough for your kind review about Your stay with us, We are so happy to read Your words regarding the staff, we always do our best to make of your stay a memorable experience and your words encourage us to keep working hard :)))
We are thrilled You enjoyed our international buffet breakfast which offers a wide selection of products: from bread and fresh croissants, to muesli, waffel, pancake and more.
We hope to have the pleasure of welcoming you back very soon.
Warmest regards,
10/10 Excellent
FRANCK
16 août 2019
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Florence ville d’art
FRANCK
Séjour de 6 nuits en août 2019
Réponse de Luca - Front desk agent le 22 août 2019
Dear Franck, Thank you very much for taking the time to share your experience. We are truly sorry if you couldn't enjoy at full the services offered by Globus Urban Hotel. As you mentioned, we had an inconvenient with few of our rooms, in fact we already took action for improving our services. We all hope to have the possibility to welcome you back at Hotel Globus during Your next stay in Florence. Kind Regards
10/10 Excellent
Voyageur vérifié
10 juil. 2019
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Voyageur vérifié
Séjour de 4 nuits en juillet 2019
Réponse de Giovanni - Guest Relations Manager le 12 juil. 2019
Dear Guest,
thank You for Your great feedback!!!! We are really happy that You enjoyed Your stay with us.
It is for all of us important to know that we met your expectations and your feedback means that we reached our goal: let You feel comfortable during Your stay in Florence.
We look forward to welcoming you back in future.
Warmest regards
10/10 Excellent
Voyageur vérifié
Voyage en famille
28 mai 2019
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Voyageur vérifié
Séjour de 1 nuit en mai 2019
Réponse de Giovanni - Guest Relations Manager le 28 mai 2019
Dear Guest,
Thank you for taking the time to write and share your experiences about Your stay with us with this great review!!!!
As You wrote, Globus Urban Hotel is the perfect base to explore Florence and its historical center, museums and shopping streets as everything is in a walking distance.
Our team appreciates the time you have taken to write such a complimentary review of our property and staff and especially for your kind words about Nick. We will share this feedback with him and the rest of our staff. We hope to welcome you again soon.
Kindest regards,
10/10 Excellent
Jenny
Voyage en couple
17 avr. 2024
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Jenny
Séjour de 4 nuits en avril 2024
Réponse de Joseph le 18 avr. 2024
Dear Valued Guest,Thank you so much for sharing your wonderful experience at Globus Urban Hotel. We are thrilled to hear that our staff made such a remarkable impression with their friendly and helpful service. Our team, led by Aurora, our Guest Relations Manager, takes great pride in ensuring that every guest feels warmly welcomed and well-cared for throughout their stay.We're also delighted to know that the cleanliness of our hotel stood out to you. Maintaining immaculate accommodations is a cornerstone of the Globus Urban Hotel experience, and we’re pleased it contributed positively to your time with us.Your commendation of our hotel's prime location in Florence, with convenient access to shopping and dining options, is greatly appreciated. It’s fantastic to hear that you found our location ideal for enjoying the best the city has to offer.We would love to welcome you back on your next visit to Florence. Whether it’s for another round of exploration through the historic streets or to unwind in the comfort of our hotel, the doors of Globus Urban Hotel are always open for you.Warm regards,JosephThe Globus Urban Hotel Team
10/10 Excellent
Halleh
Voyage en groupe
16 avr. 2024
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Halleh
Séjour de 2 nuits en avril 2024
Réponse de Aurora le 16 avr. 2024
Dear Halleh,We are absolutely delighted to hear that your stay at the Globus Urban Hotel in the heart of Florence was such a wonderful experience. Our team, led by Aurora, Guest Relations Manager, is nothing but grateful for your kind words.It's incredibly rewarding to learn that you found our staff to be friendly, nice, and helpful. Every team member at Globus Urban Hotel is dedicated to providing a warm and welcoming atmosphere. We take pride in our attention to detail, so it’s wonderful to hear that our clean rooms equipped with drink-making facilities, safety box, and other amenities met your expectations and contributed to a comfortable stay.Your mention of the lovely breakfast with a variety of options brings a smile to our faces – it’s something we are quite proud of! And it’s fantastic to know that our location proved to be conveniently close to the famous Duomo and Ponte Vecchio for you to enjoy the full beauty of Florence with ease.We highly appreciate your five-star review and would love the opportunity to welcome you back. Next time you find yourself planning a trip back to Florence, consider staying with us at Globus Urban Hotel again for another exceptional experience. Until then, we wish you safe and pleasant travels!Warm regards,AuroraGuest Relations Manager, Globus Urban Hotel
8/10 Bien
Anthony
Voyage en famille
16 avr. 2024
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Anthony
Séjour de 1 nuit en avril 2024
Réponse de Aurora le 16 avr. 2024
Dear Guest,thank you for taking the time to share your thoughtful review of your stay at Globus Urban Hotel in the heart of Florence. We are thrilled to know that our staff made a lasting impression with their helpfulness, and that our luggage accommodation and assistance with your boarding passes added convenience to your travel experience.We understand that while our in-house amenities may be selective, our prime location in the vibrant streets of Florence keeps everything within arm's reach, including the delightful culinary experiences at Mercato Centrale's upstairs food haven. It's fantastic to hear that our proximity to the train station and Florence's illustrious attractions enhanced your visit, making us an ideal base for your explorations.Although we don't have an in-house restaurant or bar, we're encouraged to see that the surrounding area met your dining needs. For your next stay, we'd love to share some personal recommendations for local gems that showcase the city's gastronomic flair.The Globus Urban Hotel team, under my management, is committed to ensuring our guests have an enchanting Florentine experience tailored to their individual preferences. We look forward to the opportunity to welcome you back for another memorable visit where you can indulge in the rich culture and beauty of Florence.Warm regards,Aurora,Guest Relations Manager, Globus Urban Hotel
8/10 Bien
Deborah
14 avr. 2024
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Les points faibles : Équipements
Deborah
Séjour de 1 nuit en avril 2024
Réponse de John le 15 avr. 2024
Dear Deborah,Thank you so much for taking a moment to share your experience at Globus Urban Hotel in the heart of Florence. We are delighted to hear that you chose to stay with us.We understand that our urban design concept leads to a more compact space in the rooms, and we're constantly looking for ways to ensure that every square inch offers maximum comfort and efficiency. Your feedback is invaluable in this regard and helps us to improve our guest experience.It's our hope that the intimacy of the rooms was balanced by the quality of the amenities and the personalised service provided by our dedicated team. Our hotel prides itself on creating a cozy atmosphere where guests can enjoy the vibrant energy of Florence while having a serene place to rest.We would be thrilled to have you visit us again. For your next stay, do consider trying one of our more spacious accommodations. Our team, led by Aurora, Guest Relations Manager, would be more than happy to help you select a room that better suits your preferences.Once again, thank you for your review, and we look forward to welcoming you back to Globus Urban Hotel, where the spirit of Florence comes alive in every corner.Warm regards,AuroraGuest Relations Manager, Globus Urban Hotel
10/10 Excellent
Ismael
12 avr. 2024
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Ismael
Séjour de 2 nuits en avril 2024
Réponse de John le 15 avr. 2024
Dear Ismael,Thank you for taking the time to share such a wonderful review of your recent stay at Globus Urban Hotel. We're absolutely thrilled to hear that our staff made a lasting impression with their helpfulness and friendliness. Our team at Globus Urban Hotel takes great pride in providing a welcoming and comfortable environment, and your kind words affirm their hard work.We regret the inconvenience you experienced due to the parking situation. As we strive to enhance every aspect of our guest experience, your feedback is truly invaluable, and we are exploring solutions to offer better parking alternatives for our guests.We're delighted that you enjoyed the exceptional staff service and amenities we proudly offer in the heart of Florence. It's our hope that the positives greatly outweighed the parking concerns and that your overall experience was memorable.We warmly invite you to stay with us again. Do reach out to us directly before your next visit; our Guest Relations Manager, Aurora, and the rest of the team are at your service to assist with any special requests and streamline your stay for even greater comfort and convenience.Thank you once again for your glowing review. We look forward to your return to Globus Urban Hotel for another extraordinary experience in the enchanting city of Florence.Warm regards,AuroraGuest Relations Manager, Globus Urban Hotel
10/10 Excellent
Julie
Voyage en couple
10 avr. 2024
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Julie
Séjour de 2 nuits en avril 2024
Réponse de Aurora-Responsabile delle Relazioni con gli Ospiti le 10 avr. 2024
Dear Julie,We're elated to read your glowing remarks regarding the breakfast experience at Globus Urban Hotel in the heart of Florence. It's thrilling to know that this aspect of your stay highlighted your morning and contributed to a memorable visit. At Globus Urban Hotel, we delight in providing a culinary start to the day that reflects the vibrant tastes of our city.Should your travels bring you back to Florence, we would love to have the opportunity to serve you another exceptional breakfast, perhaps introducing you to some new flavors we're proud to offer. We hope the rest of your experience with us was just as satisfying, and we're eager to welcome you again.A warm thank you from all of us here, especially our dedicated kitchen staff who take special pride in receiving such commendations. If there's anything else that stood out or any feedback you wish to share to make your next stay even better, please don't hesitate to reach out to me. Our purpose is to create enduring memories for our guests through our service, our hospitality, and the unique charm of Globus Urban Hotel.Warm regards,AuroraGuest Relations Manager, Globus Urban Hotel
8/10 Bien
Wesley
Voyage en famille
7 avr. 2024
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Wesley
Séjour de 3 nuits en mars 2024
Réponse de Aurora-Responsabile delle Relazioni con gli Ospiti le 9 avr. 2024
Thank you for taking the time to share your feedback about your recent stay at Globus Urban Hotel, situated in the heart of Florence. We are thrilled to hear that you found our property appealing and appreciated its prime location close to the Florence train station, the buzzing Central Market, and an array of exceptional dining options. We understand that value is important, and while our pricing reflects the high demand of the holiday season, we're committed to providing a service and experience that justifies the investment our guests make when choosing us. Your mention of the pricing is something we take to heart, as we continually strive to balance premium quality accommodations with competitive rates.We look forward to the opportunity to welcome you back for another stay, perhaps during a different season when our rates may be more aligned with what you're looking for. Please feel free to reach out to me directly for any future bookings or inquiries, as it would be my pleasure to assist you with any special requests to ensure a memorable experience.Warm regards,AuroraGuest Relations Manager, Globus Urban Hotel