Les notes se basent sur un nombre total de 201 avis vérifiés

4,4 sur 5
Recommandé par 90 % des clients
4,5 Propreté de la chambre
4,6 Services et personnel
4,2 Confort de la chambre
4,1 Conditions de l'hôtel
Avis Expedia vérifiés
5 sur 5
Recommandé
pour Tout le monde
par un voyageur vérifié de Orange County, CA

Treated Like Royalty

Publié le 23 févr. 2017
We stayed in the family room that sleeps four and were very comfortable. The service was phenomenal. Location was excellent as well. This is the only place I will stay in Florence from now on!
5 sur 5
Recommandé
pour Tout le monde
par un voyageur vérifié de nr London

Fabulous hotel with excellent staff

Publié le 19 févr. 2017
This beautiful hotel could not be more central. The staff were exceptionally friendly and accommodated every request.
Commentaire laissé par : Direction de l'hôtel
21 févr. 2017 par LM, Direction de l'hôtel
Dear Ollie, Thank you for choosing to stay with us at the Starhotels Helvetia & Bristol and for taking the time to post your feedback on Expedia. It was great to read that you had a nice stay with us. The Hotel’s amazing location in the heart of Firenze is indeed well placed being a stone’s throw away from many major sights. We are delighted to learn that you appreciated the friendly and helpful service provided by our staff as they are a great asset to the Hotel. Your kind words have been shared with Hotel team. With renwed thanks for your review, we do hope that you will continue to make many more enjoyable visits to the Starhotels Helvetia & Bristol. Looking forward to seeing you soon again, we send you our best regards. The Management
5 sur 5
Recommandé
pour Couples
par un voyageur vérifié

Warmly welcoming, centrally located Florence hotel

Publié le 16 févr. 2017
Les + : Very helpful staff, sense of place
Les - : Nothing of note
Situation : Right in the centre of the centro historico
For a short break away from the family as a couple, we wanted to maximise our time in Florence and decided to stay centrally. The time also coincided with an important anniversary and also happened to occur at the time of St. Valentine's Day, so I chose it carefully for its reported comfort and ambiance. From the moment we arrived to the time we checked out, we felt warmly but discreetly looked after by all the staff at reception, for the excellent breakfast each morning and for room service. Our room was well furnished and comfortable and we immediately felt at home. Very little more that we could have wished for. Recommendations and bookings for local restaurants were superbly judged by the reception staff.
Commentaire laissé par : Direction de l'hôtel
21 févr. 2017 par LM, Direction de l'hôtel
Dear Guest, Thank you for having chosen the Helvetia & Bristol for your stay in Firenze! We are delighted indeed to learn that you enjoyed your time with us and that both our services and staff have somehow contributed to render your sojourn in Florence a successful one. With renewed thanks for your words of appreciation and for staying at the Helvetia & Bristol, we look forward to welcoming you once again to our Hotel. Sincerely, The Management
5 sur 5
Recommandé
pour Tout le monde
par un voyageur vérifié de Chicago

Charming Experience...

Publié le 16 janv. 2017
Les + : Its staff, amenities, and central location.
Les - : Various aspects of the breakfast can be improved e.g. smoked salmon and pastries.
Situation : The hotel is close to everything e.g. the train station, the Uffizi, Duomo, Ponte Vecchio, Ferragamo Museum, high end shopping, and great restaurants.
I have been to Florence on many occasions. This was my first time staying at the Helvetia & Bristol and it was an awesome experience. It's a Leading Hotel and exudes a 5 star elegance. The staff was extremely courteous, accommodating, and very helpful. They definitely take care of their guests. The rooms are spacious and can easily accommodate 2 adults. The hotel is centrally located and within walking distance of all the main attractions e.g. Uffizi, Duomo, etc. You are never far from anywhere. I look forward to staying again when I return next month.
Commentaire laissé par : Direction de l'hôtel
23 janv. 2017 par L. Malloni , Direction de l'hôtel
Dear Guest, First of all, thank you very much for the great review of our hotel! Your feedback is really important for us and we are glad that the Helvetia & Bristol Hotel met with your expectations. Please be assured that we are also taking into consideration your comment about the breakfast. We hope to see you again very soon! Sincerely,
4 sur 5
Recommandé
pour Tout le monde
par un voyageur vérifié

ゆっくり過ごせます

Publié le 8 janv. 2017
観光の中心地に近く、休憩や荷物を置きに戻るのに便利でした。 ホテルの方は皆さん親切かつフレンドリーで、チェックインも子供に声をかけていただいたり、小規模ホテルならではの手厚さを実感しました。 旅行では大規模ホテルを使うことが多いですが、フィレンツェは小さな街なので、ここのようや小規模でゆったり過ごせるホテルが合っているような気がします。 団体客がいなかったので静かに過ごせました。 ホテルが悪いわけではないですが、外からの騒音や大声などは夜遅くまで聞こえます。
Commentaire laissé par : Direction de l'hôtel
23 janv. 2017 par LM, Direction de l'hôtel
Dear Guest, First of all, thank you very much for the great review of our hotel! Your feedback is really important for us and we are glad that the Helvetia & Bristol Hotel met with your expectations. Please be assured that we are also taking into consideration your comment about the external noise. We hope to see you again very soon! Sincerely, L. Malloni
5 sur 5
Recommandé
pour Tout le monde
par un voyageur vérifié de Tokyo

観光スポットの中心で最高の立地

Publié le 30 déc. 2016
従業員の方もとても親切で感じがよく、快適に滞在することができました。 また、クリスマスシーズンでしたので、いたるところにクリスマスの装飾がしてあり、とても素敵でした。 フィレンツェに行く際には、またぜひ泊まってみたいホテルです。
Commentaire laissé par : Direction de l'hôtel
23 janv. 2017 par LM , Direction de l'hôtel
Dear lalamika, Thank you for taking the time to share your pleasant experience at Hotel Helvetia & Bristol, Florence. We are overjoyed to learn that our colleagues took great care of you and please be assured that your kind compliments will be shared with the team, as it will be a great motivation for them to continue delighting our guests in all aspects. We are glad to hear that our Christmas decorations were of your liking. We look forward to having the opportunity of warmly welcoming you again to the Helvetia & Bristol. Sincerely, L. Malloni
5 sur 5
Recommandé
pour Tout le monde
par un voyageur vérifié

Publié le 23 déc. 2016
Beautiful historic hotel. Excellent service. Everyone was so friendly & helpful. Location was the best - right in the middle of everything.
5 sur 5
Recommandé
pour Tout le monde
par un voyageur vérifié

格式あるホテルです。

Publié le 17 déc. 2016
ハネムーンで宿泊させていただきました。 ホテルの粋な計らいで、抜群のサービスとホスピタリティーで、楽しいハネムーンを演出して くださり、感謝感激です。 また、フィレンツェに行く機会があったら、必ず宿泊したいと思っています。 ブランド街からも近く、アクセスも良く便利でお勧めのホテルです。
4 sur 5
par un voyageur vérifié

Ce voyageur n'a laissé qu'une note Publié le 16 nov. 2016 sur Hotels
5 sur 5
Recommandé
pour Tout le monde
par un voyageur vérifié de New York

Excellent staff, the best location !

Publié le 12 nov. 2016
Les + : Location and service
Les - : Modern bathroom and showers!
Situation : Excellent location , close to best shops and city center.
The hotel has a very traditional look! Very clean, best service, excellent staffs and very comfortable. Has all the old world luxury amenities.