Avis
6,4
6,8/10
Propreté
6,8/10
Personnel et service
6,8/10
Équipements
6,4/10
Infrastructures et conditions de l’hébergement
6,6/10
Écoresponsabilité
Avis
Voyage en famille avec de jeunes enfants
7 avr. 2024
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Séjour de 2 nuits en avril 2024
Réponse de Public Relations Manager le 8 avr. 2024
Dear Mary,Thank you for taking the time to give us a review. We are glad to see that you found our service to be excellent, and your room to be clean & comfortable. We hope that you had a great time and would be more than happy to see you again in the near future.
6/10 Satisfaisant
Angela
17 mars 2024
Les points faibles : Personnel et service
Angela
Séjour de 2 nuits en mars 2024
Réponse de Public Relations Manager le 28 mars 2024
Dear Angela, Thank you for taking the time to review us. We apologize for the negative experience you had with our staff. We appreciate you bringing this to our attention and we hope to see you soon in the near future.
10/10 Excellent
phillip, Richlands
9 mars 2024
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
phillip
Séjour de 2 nuits en mars 2024
Réponse de Public Relations Manager le 28 mars 2024
Dear Phillip,Thank you for taking the time to review us. We are glad to see that your stay with us was exceptional. We hope to see you again in the near future.
10/10 Excellent
Altavious
Voyage en famille
6 févr. 2024
Les points forts : Propreté, personnel et service, équipements
Altavious
Séjour de 1 nuit en décembre 2023
Réponse de Public Relations Manager le 28 mars 2024
Dear Altavious,Thank you for taking the time to review us. We are glad to see that you have rated us with five stars. We hope that you had a great time and so hope to see you again.
2/10 Horrible
Donna
Voyage en famille
22 janv. 2024
Les points faibles : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Do not book this hotel
Donna
Séjour de 3 nuits en janvier 2024
10/10 Excellent
MaRinda, Winnabow
Voyage en famille
5 déc. 2023
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
MaRinda
Séjour de 1 nuit en décembre 2023
Réponse de Public Relations Manager le 6 déc. 2023
Dear MaRinda, Thank you for taking the time to review us. We are glad to see that you had an exceptional stay with us and found your room to be comfortable and our staff hospitable. We hope that you had a great time and so hope to see you again.
10/10 Excellent
Olulana, Roslindale
Voyage en famille, Voyage d’affaires, Voyage en couple
9 oct. 2023
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Olulana
Séjour de 1 nuit en octobre 2023
Réponse de Nina le 25 oct. 2023
Dear Olulana, Thank you for taking the time to review us. We are glad to see that you have rated us with five stars. We hope that you had a great time and so hope to see you again.
6/10 Satisfaisant
Paul
15 sept. 2023
Les points forts : Propreté et infrastructures et conditions de l’hébergement
Paul
Séjour de 3 nuits en septembre 2023
Réponse de Nina le 20 sept. 2023
Dear Valued Guest, Thank you for taking the time to review us. We apologize for the inconvenience you have experienced during your stay. Wyndham brand standards mandate non-daily service of rooms. We appreciate you sharing your inconvenience and bringing this to our attention as we continue to look for ways to provide guests with excellent service in and out of our guest rooms. We look forward to seeing you soon in the near future.
8/10 Bien
Roland
30 juil. 2023
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Roland
Séjour de 1 nuit en juillet 2023
Réponse de Nina le 3 août 2023
Hello Roland,Thank you for taking time to give us review. Hope to see you again.
10/10 Excellent
Katherine
28 juil. 2023
Katherine
Séjour de 2 nuits en avril 2023
Réponse de Nina Patel le 24 août 2023
Dear Katherine,Thank you for taking the time to review us. We are glad to see that you have rated us with five stars. We hope that you had a great time and so hope to see you again.
4/10 Médiocre
Tamara
Voyage en famille
23 juil. 2023
Les points faibles : Personnel et service et confort de la chambre
Tamara
Séjour de 2 nuits en juillet 2023
Réponse de Nina le 24 juil. 2023
We're sorry you were unhappy - we'll work hard to fix the issue you experienced. Thanks for letting us know.
10/10 Excellent
James, Whitesboro
20 juil. 2023
James
Séjour de 1 nuit en juillet 2023
Réponse de Nina Patel le 24 août 2023
Dear James,Thank you for rating us with a five star. We would have loved to hear details about your stay. Please do visit us in the near future.
8/10 Bien
Jennifer
Voyage en famille
4 juil. 2023
Les points forts : Personnel et service, infrastructures et conditions de l’hébergement, confort de la chambre
Jennifer
Séjour de 2 nuits en juin 2023
Réponse de Public Relations Manager le 7 juil. 2023
Dear Jennifer, thank for taking the time to rate us. A detailed review would be of great to help us improve our service. Thank you for staying with us.
6/10 Satisfaisant
Lynnette
26 juin 2023
Les points forts : Propreté
Lynnette
Séjour de 2 nuits en juin 2023
Réponse de Public Relations manager. le 27 juin 2023
Dear Lynnette, thank for taking the time to rate us. A detailed review would be of great to help us improve our service. Thank you for staying with us.
4/10 Médiocre
Clara
Voyage en famille
24 juin 2023
Les points faibles : Personnel et service et infrastructures et conditions de l’hébergement
Clara
Séjour de 2 nuits en juin 2023
Réponse de Public Relations manager. le 26 juin 2023
Dear Valued Guest, Thank you for taking the time to review us. We apologize for the inconvenience you have experienced during your stay. We appreciate you bringing this to our attention and we look forward to seeing you soon in the near future.
4/10 Médiocre
Bryan
Voyage en famille
5 juin 2023
Misleading listing
Bryan
Séjour de 4 nuits en mai 2023
Réponse de Nayana Patel le 7 juin 2023
We appreciate your stay and your review Bryan. The pool was open during the length of your stay, but closes at 9:00 PM daily. We would have been delighted to facilitate a later closing to accommodate your hours and are happy to do so in the event that we have the pleasure of hosting you again.Additionally, we serve a continental breakfast between 7:00 to 10:00 AM daily have a 24-hour bell concierge service. We would like to apologize for any inconvenience associated with accessing the lobby.
10/10 Excellent
Addison
Voyage en famille
3 mai 2023
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Will be back
Addison
Séjour de 2 nuits en avril 2023
10/10 Excellent
Rosemary, Newberry
10 avr. 2023
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Rosemary
Séjour de 1 nuit en avril 2023
10/10 Excellent
Tatiana
Voyage en famille
2 avr. 2023
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Tatiana
Séjour de 1 nuit en mars 2023
6/10 Satisfaisant
Lee
20 mars 2023
Les points forts : Propreté
Les points faibles : Personnel et service
Lee
Séjour de 4 nuits en mars 2023
Réponse de Public Relations manager. le 22 mars 2023
Dear Lee,Thank for rating us. We encourage detail review to improve our serve. Thank you for staying with us.
10/10 Excellent
Tiffany
29 janv. 2023
Tiffany
Séjour de 1 nuit en janvier 2023
Réponse de Public Relations manager. le 22 mars 2023
Dear TiffanyThank for rating us. We encourage detail review to improve our service. Thank you for staying with us.
8/10 Bien
Laura
Voyage en couple
21 sept. 2022
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Laura
Séjour de 1 nuit en juillet 2022
Réponse de Public Relations Manager le 5 oct. 2022
Dear Laura,Thank you for you rating and we are happy to see a rating of four out of five however, we would love to hear from you in detail to help us improve our score to a perfect five. Once again thank you for staying with us.
2/10 Horrible
Maria
Voyage en famille
5 sept. 2022
Les points faibles : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Maria
Séjour de 1 nuit en septembre 2022
Réponse de Public Relations Manager le 31 oct. 2022
Dear Valued Guest,Kindly, be informed that this reservation was made via Expedia's website and their website clearly has cancellation policy mentioned on it. The hotel requested a valid credit card to hold a room reservation. If the card should declined the property too once again sends you a reminder email asking you to provide a valid card. The reservation only cancels if you choose not to update your information. We apologize on behave of Expedia in case the policy was not made clear to you. In the future please remember to call hotel direct to book, Thank you.
10/10 Excellent
Josue
23 juil. 2022
Josue
Séjour de 3 nuits en juillet 2022
Réponse de Public Relations Manager le 25 juil. 2022
Dear Valued Guest,
We thank you for taking the time to review us. We are glad too see that we were able to meet your expectations. We sure hope to see you in the near future.
8/10 Bien
Brittany
11 juil. 2022
Brittany
Séjour de 2 nuits en juillet 2022
4/10 Médiocre
Craijetta
24 juin 2022
Craijetta
Séjour de 3 nuits en juin 2022
6/10 Satisfaisant
Cristhian Josue
31 mai 2022
Cristhian Josue
Séjour de 1 nuit en mai 2022
8/10 Bien
Voyageur vérifié
24 mai 2022
Les points forts : Propreté, infrastructures et conditions de l’hébergement, confort de la chambre
Voyageur vérifié
Séjour de 5 nuits en mai 2022
Réponse de Public Relations Manager le 25 mai 2022
Thank you for taking the tine to rate us. We hope you see you again in the near future.
8/10 Bien
Bettina
Voyage d’affaires
1 mai 2022
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Much Better Than The Reviews
Bettina
Séjour de 2 nuits en avril 2022
Réponse de Public Relations Manager le 6 mai 2022
Dear Valued Guest,
Thank you for taking the time to review us. We are glad you found the rooms clean and comfortable and could sleep well. We look forward to seeing you soon in the near future.
2/10 Horrible
Eric
14 mars 2022
Les points faibles : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Eric
Séjour de 2 nuits en mars 2022
Réponse de Public Relations Manager le 6 mai 2022
Dear Valued Guest,
Thank you for taking the time to review us. Thank for bringing to our attention the missing weather strip on the door. We have fixed it and sure hope you will stay with us again.
6/10 Satisfaisant
Carolina
Voyage en famille
10 mars 2022
Les points forts : Personnel et service
Carolina
Séjour de 2 nuits en mars 2022
Réponse de Public Relations Manager le 6 mai 2022
Dear Valued Guest,
We apologize that the construction noise woke you up. Please be assured that you room was booked at a deep discounted rate via Expedia. The hotel has since completed the renovations and we hope you will come stay with us again and enjoy our new look.
2/10 Horrible
Roger
23 févr. 2022
Roger
Séjour de 2 nuits en février 2022
2/10 Horrible
Samantha
31 déc. 2021
Samantha
Séjour de 1 nuit en décembre 2021
Réponse de Public Relations Manager le 6 mai 2022
Thank you for you feedback.
2/10 Horrible
Tara
27 juil. 2021
Tara
Séjour de 1 nuit en juillet 2021
Réponse de Public Relations Manager. le 11 août 2021
Thanks for staying with us. We appreciate your feedback!
6/10 Satisfaisant
Peter a
26 juil. 2021
Les points forts : Propreté, personnel et service, confort de la chambre
Decent basic motel
Peter a
Séjour de 1 nuit en juillet 2021
Réponse de Public Relations Manager. le 11 août 2021
Thanks for staying with us. We appreciate your feedback however, we sincerely hope that you had informed front associate so she could replaced the hairdryer right away to solve the inconvenience you were going through.
2/10 Horrible
Voyageur vérifié
Voyage en famille avec de jeunes enfants, Voyage avec des animaux de compagnie
27 juin 2021
Les points faibles : Propreté, personnel et service, équipements
Voyageur vérifié
Séjour de 1 nuit en juin 2021
Réponse de Public Relations Manager. le 27 juin 2021
Dear Valued Guest,
We are sorry to hear about your experience. Guest satisfaction is our priority and we do have 100% satisfaction guarantee as long as the problem is address during your stay. We sincerely hope you have reached out to front desk regarding your concerns during your stay so we could have made sure that your stay is comfort. We also hope that you could mention your name instead, of being anonymous reviewer so we could match our database had have staff focus on the issues mentioned by you.
2/10 Horrible
William
19 juin 2021
William
Séjour de 1 nuit en juin 2021
Réponse de Public Relations Manager. le 19 juin 2021
Thank You for you ratings.
2/10 Horrible
JOHNATHAN
Voyage d’affaires
18 juin 2021
Les points faibles : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
buyer beware
JOHNATHAN
Séjour de 1 nuit en juin 2021
Réponse de Public Relations Manager. le 18 juin 2021
Dear Valued Guest,
Thank for making reservations via Hotel.com we apologize for your inconveniences but, like all hotels copy and fax services are not included in the room rate. We are very much aware of your dislike for Asian which you did not hesitate to show at check in and the in the review. Thank you for staying with us.
4/10 Médiocre
Voyageur vérifié
Voyage en famille, Voyage d’affaires
12 juin 2021
Les points faibles : Personnel et service et infrastructures et conditions de l’hébergement
Voyageur vérifié
Séjour de 1 nuit en juin 2021
Réponse de Public Relations Manager. le 16 juin 2021
Dear Valued guest,
We apologize for any inconveniences that you may have experienced during your stay. We do understand that it is frustrating when the room is hot but, with 100 degree temperature outside it does take a while to cool. Please also note that $25.00 is for early check in fee not for kids under 12. We apologize for the misunderstanding.
2/10 Horrible
Voyageur vérifié
7 juin 2021
Voyageur vérifié
Séjour de 1 nuit en juin 2021
Réponse de Public Relations Manager. le 18 juin 2021
Thank for your rating.
2/10 Horrible
Voyageur vérifié
Voyage d’affaires
7 mai 2021
Les points faibles : Propreté et personnel et service
Voyageur vérifié
Séjour de 2 nuits en avril 2021
Réponse de Public Relations Manager. le 11 mai 2021
Apologies that the housekeeper missed the bathtub however, the issues you addressed were taken care right away. We are sorry that your were charges two nights however, the hotel requirement was two night minimum due to the special event, we are sorry that you did not have boarding for your dog and had to leave early. Just for your knowledge the governor for South Carolina announced the very next day that all federal unemployment benefits stop in June due to shortage of labor. Thank you for your suggestion however, there is no reason for me to live on $1200 a month if I am willing work for more by going to work each day.
8/10 Bien
Voyageur vérifié
Voyage en couple
5 mai 2021
Les points faibles : Propreté et infrastructures et conditions de l’hébergement
Voyageur vérifié
Séjour de 2 nuits en avril 2021
Réponse de Public Relations Manager. le 11 mai 2021
"We're sorry you were unhappy - we'll work hard to fix the issue you experienced. Thanks for letting us know."
2/10 Horrible
Earl
4 mai 2021
Les points faibles : Personnel et service
Earl
Séjour de 2 nuits en avril 2021
Réponse de Public Relations Manager. le 14 mai 2021
Thank for the taking the time to rate us.
4/10 Médiocre
Voyageur vérifié
Voyage en famille, Voyage avec des animaux de compagnie
4 avr. 2021
Les points faibles : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Voyageur vérifié
Séjour de 1 nuit en mars 2021
Réponse de Public Relations Manager. le 5 avr. 2021
Dear Valued Guest,
We apologize for any inconveniences you may have experienced. We strongly recommend that you refer for our official brand website at Wyndhamhotels.com for any immediate property update. Updates on third party websites take a while to update. There are no intensions to cheat anyone. We also verbally provide all polices again at during check in so guest can have other options incase the choose not to stay with us but, We Thank you for staying with us.
4/10 Médiocre
Voyageur vérifié
Voyage en famille avec de jeunes enfants
2 avr. 2021
Les points faibles : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Voyageur vérifié
Séjour de 3 nuits en mars 2021
Réponse de Public Relations Manager. le 5 avr. 2021
Dear Valued Guest,
We are sorry to hear that your stay was anything less than pleasant. We sure hoped to have given a chance to make things right, during your stay here with us. We would once again like to apologize and would hope to get a second chance in the near future.
6/10 Satisfaisant
Larry
13 déc. 2020
Les points faibles : Propreté, personnel et service, infrastructures et conditions de l’hébergement
High rate for no room service or breakfast.
Larry
Séjour de 3 nuits en décembre 2020
Réponse de Public Relations Manager. le 14 déc. 2020
Dear Valued Guest,
Thank you for taking the time to review us. Today the word Pandemic has changed our world and for the safety of every human is important to us we limit our services. Room service is limited to taking out trash and replacing towels at our property. Housekeepers are requested not to touch personal belongings or bedding of guest to avoid cross infections. Please note that the prices reflect the no breakfast and limited room which have been passed on to guest. This information is also updates on the website via which this reservations made. We only use brand approved bedding and apologize that you did not like them. Thank you once again for staying with us.
8/10 Bien
Joshua
Voyage d’affaires
28 sept. 2020
Les points forts : Personnel et service et confort de la chambre
Joshua
Séjour de 1 nuit en septembre 2020
Réponse de Public Relations Manager. le 28 sept. 2020
Dear Valued Guest Joshua,
Thank for taking the time to review. Thank you staying with us. We certainly hope to see you soon in the near future.
2/10 Horrible
Voyageur vérifié
Voyage en famille
21 août 2020
Les points faibles : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Voyageur vérifié
Séjour de 1 nuit en août 2020
Réponse de Public Relations Manager. le 22 août 2020
Thank you taking the time to review us. We are sorry that your travel agent misinformed you about the check in as 11am, we apologize that we could not check you in at that time since, guest check out at 11am. The check in time is 3pm which gives hotels time to clean rooms. We also understand that you made reservation online for two guest however, at check in you had more. Please be informed that there is an extra charge for extra adults and we were only doing our job. We know that you were upset since, you could not check in at 11am and told us that you would give us a bad rating. We really hope that you had mentioned any of your issues during you stay giving the hotel a chance to serve you. Thank you.
2/10 Horrible
Denise
Voyage en famille
11 août 2020
Les points faibles : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Horrible staff
Denise
Séjour de 3 nuits en août 2020
Réponse de Public Relations Manager. le 22 août 2020
Sorry, you could not stay at the hotel due to the death in your family. As, per hotel policies reservations made on third party website must be cancelled through them. We are still surprised that you mad at Nina, but I am not sure that you are aware that Nina, the manager was kind enough to cancel your reservation without penalty even though it was past the cancellation time. Anyway, I hope you are feeling better, as a reminder for future you may want to book on brand direct to have better control over cancellations. Thank you.
4/10 Médiocre
Jose Jesus
Voyage d’affaires
20 juin 2020
Les points faibles : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Jose Jesus
Séjour de 2 nuits en juin 2020
Réponse de Public Relations Manager. le 20 juin 2020
We are sorry for the inconvenience you have may have experienced at the hotel. We understand that you had a great stay previously and during your second stay you kept extending your stay with via Expedia requesting the same room. It is common policy for you to renew keys each time you extent your stay while making a new reservation via Expedia and requesting the same room too. The hotel had advised you that due to Covid-19 the room cannot be serviced to keep you and the housekeeping staff at minimal contact. We do not tolerate racism and therefore, will not be able to accommodate you in the near future. We appreciate that there even thou there are other hotels hotels in town but you choose to stay with us three times. Thank you.