9 piscines extérieures, parasols de plage, chaises longues
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Avis sur Hilton Fiji Beach Resort and Spa

5 out of 5
Hilton Fiji Beach Resort and Spa
Denarau Island, Nadi

Avis

8,4

Très bien

Note des voyageurs de 10 (Excellent), d’après 539 avis sur 1004." "
Note des voyageurs de 8 (Bien), d’après 253 avis sur 1004." "
Note des voyageurs de 6 (Satisfaisant), d’après 111 avis sur 1004." "
Note des voyageurs de 4 (Médiocre), d’après 60 avis sur 1004." "
Note des voyageurs de 2 (Horrible), d’après 41 avis sur 1004." "

8,8/10

Propreté

8,8/10

Personnel et service

8,4/10

Équipements

8,2/10

Infrastructures et conditions de l’hébergement

8,2/10

Écoresponsabilité

Avis

8/10 Bien

Xavier

Voyage en couple
Les points forts : Propreté et personnel et service
Manque d’informations traduit en français Manque des équipements dans chambre type séchoir à linge , patere ….. Système de restauration difficile à comprendre dans ce qui est inclu et non inclu Infrastructure vieillissante
Séjour de 10 nuits en octobre 2023
Réponse de Carey Osborne le 28 nov. 2023
Bula Xavier,Thank you for taking the time to share your feedback. We will certainly keep your suggestion for the future development of the resort. We do sincerely apologize for the inconvenience and discomfort caused to you. We do hope to welcome you back in the future.Vinaka And Kind Regards, Carey Osborne

10/10 Excellent

Joseph

Voyage en famille
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
.
Séjour de 1 nuit en avril 2023
Réponse de Carey le 17 avr. 2023
Bula Joseph,Thank you for taking the time to share your review.Vinaka And Kind Regards,Carey Osborne

6/10 Satisfaisant

mehdi

Séjour de 1 nuit en décembre 2019

6/10 Satisfaisant

mehdi

Les points faibles : Personnel et service
Resort 5 etoile géré par des amateurs
A l'exception de la taille de la chambre il n'y a rien d'un 5 etoile en terme de service. On est arrivé ici après un sejour a l'île matamanoa et la différence en terme de service était incroybale. Aucun service personnalisé, et personnel amateur: - Impossible d'avoir une serviette de plage sur 3 jours, a chaque demande elles etaient en cours de nettoyage - a chaque demande room service, menage, bagagerie il faut attendre bien longtemps et appeler souvent - le menage le deuxieme jour n'a pas été fait il a fallu appeler 3 fois pour avoir un semblant de menage a 16h - on est arrivé un jour en avance et j'avais fait une deuxième resevation sur hotels pour la nuit supplémentaire, le personnel voulait que je libere quand meme la chambre a 12 pour avoir une autre a 15h, il a fallu insister pour voir un manager et finalement rester dans notre chambre 2 heures de perdues - d'ailleurs vous n'aurez jamais votre chambre avant 15h en arrivant - au diner de la dernière soirée il y avait un buffer au restaurant principal, madame a demandé à voir le buffet avant de decider si on mangait la bas ou dans un autre restaurant du resort. La personne a l'accueil ne propose qu'un d'entre nous aille voir le buffet et l'autre reste à la porte j'avais vraiment l'impression d'être au boui boui du coin, je me suis énervé et heureusement le chef est sorti s'excuser très rapidement En partant on a souhaité échanger avec un manager sur notre experience on a attendu 1 heures pour rien
Séjour de 2 nuits en décembre 2019

2/10 Horrible

Anne

Séjour de 2 nuits en mars 2024

10/10 Excellent

Aimee, Redmond

Voyage en couple
Les points forts : Propreté, personnel et service, équipements
The staff is top notch and very friendly. They go above and beyond for their guests. The resort is very long but they have a bus system that runs from one end to the other. Room is very nice but being near the restaurant is a bit loud with the music until they close. All and all a great choice for a relaxing resort.
Séjour de 4 nuits en avril 2024

4/10 Médiocre

heewon

Voyage en famille
Les points forts : Propreté
Les points faibles : Personnel et service et équipements
Really need upgrade food quality..every restaurants.. Price high.. low quality food. A lot of staffs are not well trained.. This is not Hilton quality.
Séjour de 3 nuits en avril 2024

4/10 Médiocre

Valerie

Voyage en couple
Les points faibles : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
This is a basic 2 star accommodation The apartment we stayed in was quite spacious but decorated in 1970’s style with bulky wooden furnishings The whole resort needs an update it is old and not well maintained Some staff are friendly and happy unlike what we have found at other resorts where all staff are happy and welcoming I guess you get what you pay for and we were in need of accommodation at last minute due to a delay in our departure
Séjour de 2 nuits en avril 2024

10/10 Excellent

Samuel Anthony

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Séjour de 7 nuits en avril 2024

6/10 Satisfaisant

Rebecca

Séjour de 1 nuit en avril 2024

10/10 Excellent

Dilipan

Voyage en famille
Les points forts : Propreté, équipements, infrastructures et conditions de l’hébergement
The rooms can be updated more. The Resort atmosphere and the staff were friendly. Definitely stay there again.
Séjour de 7 nuits en mars 2024

10/10 Excellent

Shelley

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Séjour de 6 nuits en avril 2024
Réponse de Carey Osborne le 11 avr. 2024
Ni Sa Bula Vinaka Shelley,We appreciate the time taken to share your 5 star rating.We look forward to welcoming you back.Vinaka And Kind Regards,Carey Osborne

10/10 Excellent

Kevin Walter

Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Staff were extremely friendly and helpful!
Séjour de 7 nuits en mars 2024
Réponse de Carey Osborne le 9 avr. 2024
Ni Sa Bula Vinaka Kevin,Vinaka Vaka Levu for sharing your 5 star rating and for your positive feedback regarding our team members.We look forward to welcoming you back home to us.Vinaka And Kind Regards,Carey Osborne

10/10 Excellent

TEJ

Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
It was great experience
Séjour de 2 nuits en avril 2024
Réponse de Carey Osborne le 4 avr. 2024
Ni Sa Bula Vinaka Tej,We appreciate you sharing your review and for the 5 star rating.We look forward to welcoming you back to us in the near future.Vinaka And Kind Regards,Carey Osborne

6/10 Satisfaisant

Ile

Voyage en famille, Voyage en groupe
Les points forts : Propreté et personnel et service
The reception area looks about 50 years old compared to all other resorts in the area
Séjour de 6 nuits en mars 2024

10/10 Excellent

Simon

Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Always great at the Hilton. Staff are amazing, resort is well laid out and there are plenty of dinning options available. Will definitely be back.
Séjour de 7 nuits en mars 2024
Réponse de Carey Osborne le 4 avr. 2024
Ni Sa Bula Vinaka Simon,Thank you for your on-going loyalty and for taking the time to share your review.We are thrilled to learn that you had a great stay with us.The team and I look forward to welcoming you back.Vinaka And Kind Regards,Carey Osborne

6/10 Satisfaisant

Suzanne

Les points forts : Propreté
Les points faibles : Infrastructures et conditions de l’hébergement
Séjour de 4 nuits en mars 2024
Réponse de Carey Osborne le 4 avr. 2024
Ni Sa Bula Vinaka Suzanne,Thank you for taking the time to share your rating. From your scores, it appears that we did not deliver to your expectations. Any feedback on what we could have done better in order to score a five in your overall experience would be greatly appreciated.We look forward to welcoming you back soon.Vinaka And Kind Regards,Carey Osborne

8/10 Bien

Rebecca

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Séjour de 3 nuits en mars 2024
Réponse de Carey Osborne le 2 avr. 2024
Ni Sa Bula Vinaka Rebecca,Thank you for taking the time to share your rating.The team and I look forward to welcoming you back.Vinaka And Kind Regards,Carey Osborne

10/10 Excellent

Keegan Jordan

Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
This was honestly the most beautiful stay we have had. The staff at Hilton were so accommodating and just beautiful people that took care of us during our stay. We were very sad to leave and can’t wait to book out next trip back soon. Thank you all, see you again soon!
Séjour de 7 nuits en mars 2024
Réponse de Carey Osborne le 2 avr. 2024
Ni Sa Bula Vinaka Keegan,The team and I are thrilled to learn that you had a fantastic stay, and we eagerly await your return to us.Vinaka And Kind Regards,Carey Osborne

8/10 Bien

Kerri

Voyage en famille
Les points forts : Propreté, équipements, infrastructures et conditions de l’hébergement
Comfy beds, great location, plenty of dining options, friendly staff, regular transport running up and down outside the rooms to reception. Only feedback is that the staff doing daily room service were not always on the ball and missed some things from time to time (i.e. restocking of coffee sachets, bath mat etc). The accommodation is quite expensive as well.
Séjour de 5 nuits en mars 2024
Réponse de Carey Osborne le 29 mars 2024
Ni Sa Bula Vinaka Kerri,Your feedback is greatly appreciated.Our sincere apology for the inconvenience caused by the irregular delivery of your room amenities. Your feedback has been shared with the relevant managers for training and coaching purposes with the team members concerned.We do hope to have an opportunity to welcome your back for a more enhanced experience.Kind Regards,Virginia Mow

6/10 Satisfaisant

Ben

Voyage en couple
Les points forts : Propreté
Property is a little tired and needs an update, it’s fine and clean but definitely has lost its wow factor. Service is patchy at best, took a good hour after checkin time for rooms to be ready but with no notification from the hotel so we had to chase them, room didn’t get services for two days and was only done after asking specifically for some fresh towels, breakfast some days was full with food trays empty and not being replenished etc, staff seem to be going through the motions and not proactive like what Fiji service is known for. It’s ok for the price point we paid, nothing special but it’s issues show up once compared to eating at the Sofitel for example where the service exemplifies what a 5 star hotel with that price should look at feel like. Probably would try something else next time.
Séjour de 4 nuits en mars 2024
Réponse de Carey Osborne le 29 mars 2024
Ni Sa Bula Vinaka Ben,Thank you for sharing your review and we are sorry that we did not meet your expectations. We have noted your feedback regarding the tiredness of the property. There is an on-going refurbishment programme that is uplifting all areas of the resort. This should address what you have kindly brought to our attention. In-regards to the patchy service, un-serviced room, non-replenishment of room amenities and the non-replenishment of food trays, have been shared with all the relevant managers for training and coaching purposes with all the team members concerned. Our sincere apology for the inconvenience caused to you.We hope to welcome you back so that we may create a positive impression.Kind Regards, Carey Osborne

8/10 Bien

Alexander

Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Very convenient with a regular bus going down to the harbour. The restaurants had only mediocre food. Could do with a bar in the foyer area.
Séjour de 7 nuits en mars 2024
Réponse de Carey Osborne le 29 mars 2024
Ni Sa Bula Vinaka Alexander,We appreciate your review and for recommending a foyer bar. Without feedbacks like these, it is impossible to continually improve and enhance on the overall experience that our guests receive from our team, so we are very grateful for you taking the time to post your review. Our sincere apology for the mediocre food and have shared your feedback with the relevant managers for reviewing and rectification purposes where needed. We look forward to welcoming you back for a more positive experience.Kind Regards, Carey Osborne

6/10 Satisfaisant

Ryuta

Les points faibles : Personnel et service et infrastructures et conditions de l’hébergement
Séjour de 4 nuits en mars 2024
Réponse de Carey Osborne le 26 mars 2024
Ni Sa Bula Vinaka Ryuta,Thank you for taking the time to share your rating. From your scores, it appears that we did not deliver to your expectations. Any feedback on what we could have done better in order to score a nine or a ten in your overall experience would be greatly appreciated.We do hope to have an opportunity to welcome you back so that we may create a more positive experience for you.Vinaka And Kind Regards,Carey Osborne

6/10 Satisfaisant

Evan

Voyage en couple
The Hilton Denarau is relying on its name but it is not a five star resort anymore. The complex is in need of a total revamp from reception through to Nuku restaurant and rooms also. The swimming pools are the only 5 star areas in the complex and the balance of the resort is 3.5 star on today’s ratings.
Séjour de 6 nuits en mars 2024
Réponse de Carey Osborne le 26 mars 2024
Ni Sa Bula Vinaka Evan,Thank you for taking the time to share your experience with us. Your feedback has been shared with all the relevant managers for awareness and urgency purposes. Furthermore, we do have an on-going refurbishment programme that is currently uplifting all the areas of the resort. This should address what you have kindly brought to our attention. Our most sincere apology for any discomfort and inconvenience that this may have caused you.The team and I hope to have an opportunity to welcome you back, so that we may create a more positive experience.Vinaka And Kind Regards,Carey Osborne

10/10 Excellent

Priscilla

Voyage en famille avec de jeunes enfants
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
The staff were amazing with wonderful atmosphere. Although we had rainy weather the resort ensured our kids were entertained and had an amazing time. Pentouse room was so amazing with balcony view all around. Cant fault them!
Séjour de 8 nuits en mars 2024
Réponse de Carey Osborne le 26 mars 2024
Ni Sa Bula Vinaka Priscilla,Thank you for sharing your great review. We are so glad that you as a family had a great stay despite the rainy weather. The team and I look forward to welcoming you all back to us.Vinaka And Kind Regards,Carey Osborne

8/10 Bien

DENNY

Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
the room was great with all that we needed.private pool outside the unit was great .staff were fantastic
Séjour de 7 nuits en mars 2024
Réponse de Carey Osborne le 26 mars 2024
Ni Sa Bula Vinaka Denny,Thank you for taking the time to share your experience.We are thrilled that you enjoyed your room and our team members.We look forward to welcoming you back.Vinaka And Kind Regards,Carey Osborne

6/10 Satisfaisant

Daniel

Voyage en couple
Les points forts : Propreté et personnel et service
Les points faibles : Équipements et infrastructures et conditions de l’hébergement
The TV did not work, there was no conditioner or coffee pods replaced in the room.
Séjour de 4 nuits en mars 2024
Réponse de Carey Osborne le 26 mars 2024
Ni Sa Bula Vinaka Daniel,Thank you for sharing your review.We are sorry to read of your experience regarding the TV, missing conditioner and coffee pods. Rest assured that we do take your concerns seriously and have shared your feedback with the relevant managers for training and coaching purposes with the team members concerned. Our most sincere apology for any discomfort and inconvenience that this may have caused you.The team and I hope to have an opportunity to welcome you back so that we may create a more positive experience.Vinaka And Kind Regards,Carey Osborne

6/10 Satisfaisant

Tina

Voyage en famille
Les points forts : Personnel et service
Les points faibles : Propreté et équipements
Extremely dated room facilities and very basic amenities. We had booked for three people and on arrival the couch in the second was not made up. Bathroom fan didn't work at all and the room turned into a steam room with slippery tiles. Not enough coffee, glasses or cups for three. Worst was the couch must have been infected with either sand flies or bed bugs. I got up in the middle of the night itching and was covered in bites on my abdomen, arms and back. A shocker and not expected from a Hilton. I stayed here twice before before covid but i will NOT return here,
Séjour de 1 nuit en mars 2024
Réponse de Carey Osborne le 29 mars 2024
Ni Sa Bula Vinaka Tina,Vinaka Vakalevu for taking the time to share your review.It is disappointing to learn that we have not met your expectations, and have shared your feedback with all the relevant managers for training and coaching purposes with the team members concerned. Additionally, we are very concerned to learn of the sand flies/bedbug bites, and are actively looking into this matter to maintain the highest hygienic standards. Our sincere apology for the discomfort and inconvenience caused to you.We do hope to have an opportunity to welcome you back, so that we create a positive experience and further earning back your loyalty.Kind Regards, Carey Osborne

6/10 Satisfaisant

Harold

Voyage en couple
Les points faibles : Infrastructures et conditions de l’hébergement
5th stay at this place. 1st since COVID. It will be the last time. Breakfasts were average at best. Poorly restocked. Rooms were tired and in desperate need for refurbishment.
Séjour de 6 nuits en mars 2024
Réponse de Carey Osborne le 2 avr. 2024
Ni Sa Bula Vinaka Harold,Thank you for taking the time to share your review and for your on-going loyalty.We are sincerely sorry that we did not meet with your expectations. Rest assured that we have taken you feedback on board and have shared it with all the relevant managers for urgent attention.The team and I do hope to have an opportunity to welcome you back, in order to provide the exceptional experience that we are known for.Vinaka And Kind Regards,Carey Osborne

4/10 Médiocre

Nevelan

Voyage en couple
Les points forts : Personnel et service
Les points faibles : Propreté, équipements, infrastructures et conditions de l’hébergement
Hotel next door is we’re we spent our time
Séjour de 5 nuits en mars 2024
Réponse de Carey Osborne le 13 mars 2024
Ni Sa Bula Vinaka Nevelan,Thank you for taking the time to share your review.From your scores, it appears that we did not deliver to your expectations. Any feedback on what we could have done better in order to score a five in your overall experience would be greatly appreciated.We do hope to have an opportunity to welcome you back, so that we may create a more positive experience.Vinaka And Kind Regards,Carey Osborne

10/10 Excellent

Claire Elizabeth

Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Loved our stay at The Hilton Fiji, would recommend spending the extra to get an oceanview room it’s definitely worth it. The pool areas are stunning and we really loved the option of having the adults only restaurant, bar and pool.
Séjour de 4 nuits en mars 2024
Réponse de Carey Osborne le 13 mars 2024
Ni Sa Bula Vinaka Claire,Vinaka vakalevu from the team and I for taking the time to share your experience at the Hilton Fiji Beach Resort And Spa.We are so glad that you loved your stay and we look forward to welcoming you back home to us.Vinaka And Kind Regards,Carey Osborne

10/10 Excellent

Josh

Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Will be back for sure.
Séjour de 5 nuits en mars 2024
Réponse de Carey Osborne le 13 mars 2024
Ni Sa Bula Vinaka Josh,Thank you for your 5 star rating.We eagerly await your return home to us.Vinaka And Kind Regards,Carey Osborne

10/10 Excellent

Charlene

Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Location is great as it is located at the end of a small peninsula. With great views.
Séjour de 1 nuit en mars 2024
Réponse de Carey Osborne le 13 mars 2024
Ni Sa Bula Vinaka Charlene,We are so delighted that you enjoyed the great views and location. Thank you for sharing this with us and we look forward to welcoming you back soon.Vinaka And Kind Regards,Carey Osborne

10/10 Excellent

Caroline

Séjour de 1 nuit en mars 2024
Réponse de Carey Osborne le 26 mars 2024
Ni Sa Bula Vinaka Caroline,We appreciate you sharing your 5 star rating with us.Then team and I look forward to welcoming you back home to us.Vinaka And Kind Regards,Carey Osborne

10/10 Excellent

Justin

Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Everyone was so friendly. Bula.
Séjour de 1 nuit en mars 2024
Réponse de Carey Osborne le 13 mars 2024
Ni Sa Bula Vinaka Justin,We appreciate you taking the time to share your 5 rating.The team and I look forward to welcoming you back home to us.Vinaka And Kind Regards,Carey Osborne

10/10 Excellent

Lisa Joy

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Lovely place to stay, beautiful people
Séjour de 7 nuits en février 2024
Réponse de Carey Osborne le 13 mars 2024
Ni Sa Bula Vinaka Lisa,Thank you for sharing your kind words regarding our team members and the Hilton Fiji Beach Resort And Spa.We look forward to welcoming you back soon.Vinaka And Kind Regards,Carey Osborne

8/10 Bien

James

Séjour de 8 nuits en février 2024
Réponse de Carey Osborne le 26 mars 2024
Ni Sa Bula Vinaka James,We appreciate you taking the time to share your rating.The team and I look forward to welcoming you back.Vinaka And Kind Regards,Carey Osborne

4/10 Médiocre

Joy

Voyage en couple
Les points forts : Propreté et équipements
Room has been double booked, staff made a loud noise try to open the door when we was sleeping in the room, to wake us up. Staff apologized when he realize the room already has guests in, but Hilton is five star hotel, this sort of mistake is unacceptable.
Séjour de 2 nuits en février 2024

10/10 Excellent

Shane Douglas, Christchurch

Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
From the moment we arrived, every single staff member made us feel welcome. They were all great, and some just exceptional. Loved it and would happily stay again without hesitation.
Séjour de 5 nuits en février 2024
Réponse de Carey Osborne le 13 mars 2024
Ni Sa Bula Vinaka Shane,We are heartened by your kind words and are absolutely delighted that you enjoyed your stay with us.The team and I look forward to welcoming you back; to your Hilton Fiji family.Vinaka And Kind Regards,Carey Osborne

10/10 Excellent

Dale Fredrick

Séjour de 8 nuits en février 2024
Réponse de Carey Osborne le 26 mars 2024
Ni Sa Bula Vinaka Dale,We are thrilled with your score of 5 and we thank you for taking the time to share it with us.The team and I look forward to welcoming you back.Vinaka And Kind Regards,Carey Osborne

8/10 Bien

Joseph

Séjour de 2 nuits en janvier 2023
Réponse de Carey Osborne le 26 mars 2024
Ni Sa Bula Vinaka Joseph,Thank you for sharing your rating of the Hilton Fiji Beach Resort And Spa.We look forward to seeing you again soon.Vinaka And Kind Regards,Carey Osborne

8/10 Bien

Haralambos

Voyage en couple
Les points forts : Propreté, personnel et service, équipements
It was quiet we werent hassled
Séjour de 7 nuits en février 2024
Réponse de Carey Osborne le 13 mars 2024
Ni Sa Bula Vinaka Shawn,Vinaka Vakalevu for sharing your 4 rating. We are glad that you enjoyed the quietness and peace.We look forward to welcoming you back soon.Vinaka And Kind Regards,Carey Osborne

10/10 Excellent

Jacquelyn

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Perfect place and safe
Séjour de 4 nuits en février 2024
Réponse de Carey Osborne le 13 mars 2024
Ni Sa Bula Vinaka Jacquelyn,We are so thrilled that you found your stay perfect and that you felt safe.We look forward to welcoming you back home to us.Vinaka And Kind Regards,Carey Osborne

10/10 Excellent

Satjend, Hamilton

Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Close to the beach. On-site restaurants and bars. Super friendly and helpful staff
Séjour de 6 nuits en février 2024
Réponse de Carey Osborne le 13 mars 2024
Ni Sa Bula Vinaka Satjend,We are so delighted that you enjoyed your stay with us and we all look forward to your return home to us.Vinaka And Kind Regards,Carey Osborne

8/10 Bien

Sean

Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Lovely property. Close to shopping and fun. Great for day trips. Beaches arent great for swimming. Staff was very helpful.
Séjour de 8 nuits en février 2024
Réponse de Carey Osborne le 13 mars 2024
Ni Sa Bula Vinaka Sean,Thank you for sharing your positive feedback regarding your stay with us.The team and I look forward to welcoming you back soon.Vinaka And Kind Regards,Carey Osborne

10/10 Excellent

jungae

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Your kindness.
Séjour de 3 nuits en février 2024
Réponse de Carey Osborne le 13 mars 2024
Ni Sa Bula Vinaka Jungae,Thank you for taking the time to share your 5 rating.We look forward to welcoming you back home to us.Vinaka And Kind Regards,Carey Osborne

2/10 Horrible

Sze Wai

Voyage en famille
Les points faibles : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
The hotel facilities are old, the room has a leak, and there's a foul smell in the bathroom. I called the front desk, but no one answered.
Séjour de 3 nuits en février 2024
Réponse de Carey Osborne le 26 mars 2024
Ni Sa Bula Vinaka Sze Wai,Thank you for taking the time to share your experience with us. We are sorry to learn of the challenges that you experienced during your stay. Your feedback was shared with all the relevant managers for training and coaching purposes with the team members concerned. Our most sincere apology for any discomfort and inconvenience that this may have caused you.The team and I hope to have an opportunity to welcome you back, so that we may create a more positive experience.Vinaka And Kind Regards,Carey Osborne

10/10 Excellent

Alexander John Aspden, Auckland

Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
I loved the adult only pool gave you an nice place to sit and relax and take in the sun. With a great selections of drinks and nibbles to enjoy soaking in the sun!
Séjour de 14 nuits en février 2024
Réponse de Carey Osborne le 13 mars 2024
Ni Sa Bula Vinaka Alexander,Thank you for taking the time to share your review and for your 5 rating.We are so pleased that you enjoyed the Koro pool area.The team and I look forward to your return.Vinaka And Kind Regards,Carey Osborne

10/10 Excellent

Christine Donna

Voyage en famille
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Absolutely loved our stay! Highly recommend. The staff are so friendly. Waqa gives off such a beautiful welcoming vibe. Inia was amazing and so friendly too. Mere D at the deli has an incredible memory (remembered 2 sugars in the coffee after 1 purchase) and makes a damn good coffee. The pools and restaurants are beautiful. The food is amazing. The bula express is such a great way for guests to get around. Only thing I’d suggest is a handle on the outside of the door off the balcony as it’s hard to open the door from the outside.
Séjour de 6 nuits en février 2024
Réponse de Carey Osborne le 13 mars 2024
Ni Sa Bula Vinaka Christine,We are absolutely thrilled that you loved your stay at the Hilton Fiji Beach Resort And Spa.Thank you for your feedback regarding Waqa, Inia and Mere D. Your review has been shared with our team so that they know; that they are appreciated. Your constructive feedback regarding the handle has been noted and shared with the relevant managers for review. Without these feedbacks, it is impossible to continually improve and enhance on the overall experience that our guests receive from the team, so we are very grateful for you taking the time to post your review.We look forward to welcoming you back home to us.Vinaka And Kind Regards,Carey Osborne

10/10 Excellent

John Kenneth

Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Excellent room great staff great place will be back
Séjour de 7 nuits en février 2024
Réponse de Carey Osborne le 13 mars 2024
Ni Sa Bula Vinaka John,We appreciate your kind words regarding your stay with us. The team and I look forward to welcoming you back home to us.Vinaka And Kind Regards,Carey Osborne