Avis sur Comfort Inn Arcata - Humboldt Area

2.5 out of 5
Comfort Inn Arcata - Humboldt Area
4700 Valley West Blvd, Arcata, CA

Avis

7,8

Bien

Note des voyageurs de 10 (Excellent), d’après 304 avis sur 1002." "
Note des voyageurs de 8 (Bien), d’après 395 avis sur 1002." "
Note des voyageurs de 6 (Satisfaisant), d’après 184 avis sur 1002." "
Note des voyageurs de 4 (Médiocre), d’après 80 avis sur 1002." "
Note des voyageurs de 2 (Horrible), d’après 39 avis sur 1002." "

8,2/10

Propreté

8,2/10

Personnel et service

7,8/10

Équipements

7,6/10

Infrastructures et conditions de l’hébergement

7,4/10

Écoresponsabilité

Avis

10/10 Excellent

Pierre-Marc

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Nice place to stay
Séjour de 5 nuits en juillet 2018
Réponse de David le 13 août 2018
Dear Pierre-Marc, Thank you for taking time to write a review for our hotel! We appreciate all guest feedback, as it allows us to know what we are doing well and what we should consider changing to improve the experience for everyone who chooses to come stay with us. Input from patrons like you will help us become one of the best hotels on the block! Thanks for helping! We look forward to your next visit with us so that we can again prove that we are committed to guest satisfaction! Warm regards, David Cisco Guest Relations Manager Comfort Inn Arcata - Humboldt Area

8/10 Bien

Juliette, Vincennes

Les points forts : Personnel et service, infrastructures et conditions de l’hébergement, confort de la chambre
Motel classique
Le motel etait correct, la chambre spacieuse. Quelques taches sur les serviettes mais globalement plutot propre. Le petit dejeuner etait varié mais un peu decevant (le pain de mie etait perimé depuis quelques jours).

6/10 Satisfaisant

Voyageur vérifié

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Les points faibles : Confort de la chambre
Literie passable, protection du matelas très bruyante et très inconfortable.

10/10 Excellent

Pascal, Paris

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Hotel confortable
Grande chambre - belle piscine - petit déjeuner copieux L'hotel était plein , mais cela ne se ressentait pas du tout.

8/10 Bien

Guy Therrien

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre

10/10 Excellent

Voyageur vérifié

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Tout a fait satisfaisant mais déception avec la cafetière sale...

10/10 Excellent

Colette, Kingsey Falls

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Satisfait
Bon service gens aimables, bref très satisfait

2/10 Horrible

ANNE

Les points faibles : Propreté et personnel et service
Expedia booked me a room at a hotel that was closed during my stay!!! I had to scramble to find a different place to stay 3 hours before I was supposed to check in!
Séjour de 3 nuits en août 2023
Réponse de Manager le 15 août 2023
Hello ANNE, I am very sorry to hear that you encountered such unusual circumstances and inconveniences during your most recent experience with us, especially since we were not able to address the issues and misunderstandings right away. Please reach out to us so we can gather more information and investigate this matter. Thank you for bringing this matter to our attention so that we can make sure no future guest experiences the same inconvenience.

10/10 Excellent

Shannon

Voyage en famille
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Séjour de 2 nuits en août 2023
Réponse de Manager le 11 août 2023
Hello Shannon,Thank you for taking the time to give us your feedback, we thank you for your insights regarding your experience. Your ratings are appreciated, and we hope to have you back again during your next visit to the area.

10/10 Excellent

Ann

Voyage en famille
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Best hotel everyone was so friendly easy check in check out breakfast was delicious clean spacious rooms
Séjour de 2 nuits en août 2023
Réponse de Manager le 8 août 2023
Hello Ann,We appreciate the time you have taken to bring to our attention your feedback with regards to our breakfast. We hope you'll return someday to see how we are continuously improving in order to better serve our guests.

10/10 Excellent

Nancy

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
We liked that it was quiet & peaceful. An improvement would be flavored liquid creamers for coffee. But we would definitely stay there again!
Séjour de 2 nuits en août 2023
Réponse de Manager le 7 août 2023
Hello Nancy,Thank you for your valuable opinion regarding our hotel. Through guest feedback like yours we are better able to enhance guest experience; so thank you.

8/10 Bien

Donna

Voyage en famille
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Séjour de 1 nuit en juillet 2023
Réponse de Manager le 1 août 2023
Hello Donna,Thank you for sharing your rating of our Hotel. The biggest compliment we can receive is to earn your business again so please consider us on your next trip.

8/10 Bien

Pisith

Voyage en famille
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Comfortable
Nice hotel. Clean environment. Too many homeless around.
Séjour de 6 nuits en juillet 2023
Réponse de Manager le 1 août 2023
Hi Pisith,It's great to hear that you enjoyed our friendly service and clean accommodation. Thank you for your time in reviewing our hotel. Your words serve as an encouragement to our associates who strive to provide a pleasant stay. Rest assured that even with the homeless areound, we always make sure that our guest are safe.

10/10 Excellent

Corena

Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Nice place to stay and clean. They had a full breakfast bar that included biscuits and gravy, eggs, sausage and patatas. Staff was friendly.
Séjour de 2 nuits en juillet 2023
Réponse de Manager le 30 juil. 2023
Hello Corena,Your comments are important to us as we continuously seek ways to improve upon the guest experience in our hotel. We thank you for the feedback regarding our staff and also our breakfast. We appreciate you for sharing your feedback as we continue to improve conveniences of our hotel for all of our guests.

8/10 Bien

Jordana

Voyage en famille
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
The room we got (double queen bed) was large, clean and comfortable. We liked the daily hot breakfast of eggs, potatoes and sausage. They even had biscuits and gravy on Saturday, along with their regular waffles, toasts, bagels and fruits. We also liked that there is an indoor pool and a spa we can relax in at the end of the day. Two things we didn’t like was the number of homeless people you see in the vicinity, and the inside of the property smells like grease in the morning for when they make breakfast. They need a better kitchen exhaust system.
Séjour de 2 nuits en juillet 2023
Réponse de Manager le 29 juil. 2023
Hi Jordana,Thank you for being a guest with us and sharing your experience. We are glad to learn you enjoyed your overall stay with us. However, we are sorry for your disappointment with the condition of our kitchen exhaust and homeless people around, and we will share your comments appropriately. Thank you again for your feedback, and we look forward to your next visit.

10/10 Excellent

andrew

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Séjour de 1 nuit en juillet 2023
Réponse de Manager le 29 juil. 2023
Hello andrew,Thank you for taking the time to give us your feedback, we thank you for your insights regarding your experience. Your ratings are appreciated, and we hope to have you back again during your next visit to the area.

8/10 Bien

Kayla

Voyage en famille
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Average hotel wasn’t dirty!
It was perfect for my son and i! We weee a tad disappointed that the pool wasn’t heated! But other than that it was a great stay to put your head on a pillow and sleep!
Séjour de 2 nuits en juillet 2023
Réponse de Manager le 27 juil. 2023
Hi Kayla,Thank you for being a guest with us and sharing your experience. We are glad to learn you enjoyed your overall stay with us. However, we are sorry for your disappointment with the condition of our pool not heated, and we will share your comments appropriately. Thank you again for your feedback, and we look forward to your next visit.

6/10 Satisfaisant

Roongko

Voyage en famille
Need to login to wifi every time!
Séjour de 3 nuits en juillet 2023
Réponse de Manager le 22 juil. 2023
Hello Roongko,Guest satisfaction is top priority at our hotel; for that reason we truly appreciate your comments regarding our wifi . We hope you'll return to see how we continue to improve our service and hospitality.

6/10 Satisfaisant

Voyageur vérifié

Voyage en famille
Les points forts : Propreté et infrastructures et conditions de l’hébergement
Les points faibles : Confort de la chambre
Good, not great
Hotel was in good condition, clean, and easily accessible from the freeway. The location was a little suspect with a lot of homeless people on the streets and surrounding parking lots. The hotel had a gate with key card access, but it was open whenever we went through so I’m not sure if they actually closed it. The bedding was horrible. I know hotel beds are never as good as home, but these beds were very stiff, creaky, and had plastic bed liners that made crumpling noise anytime anyone moved. The indoor pool was great and breakfast was surprisingly decent for a free included breakfast. The employees were ok. The cleaning staff never made eye contact or responded to anyone saying hello. The front desk staff were friendly but had minimal dialogue and the person at checkout refused to give me a receipt because he said I booked through hotels.com so they’ll provide a receipt for me. I’ve never had a hotel refuse to give a receipt at checkout. Overall, I would recommend for a night or 2 but temper your expectations.
Séjour de 2 nuits en juillet 2023
Réponse de Manager le 19 juil. 2023
Dear Guest,I understand your concerns and we are deeply sorry for the issues you experienced during your stay. We have noted these issues and will work on fixing them. If you decide to stay with us again, please let me know. We would be happy to turn this experience around.

10/10 Excellent

Daniel

Séjour de 1 nuit en juillet 2023
Réponse de Manager le 19 juil. 2023
Hello Daniel,Thank you for being a guest with us and for taking the time to share your rating. We hope to earn your business again when you return to the area.

8/10 Bien

Christopher

Les points forts : Propreté
Noisy rooms, degraded neighborhood, homeless.
Séjour de 2 nuits en juillet 2023
Réponse de Manager le 15 juil. 2023
Hello Christopher,We appreciate the time you have taken to bring to our attention your feedback with regards to our hotel. We hope to see you again and that you will be truly impressed with our continued improvements.

8/10 Bien

Deborah

Séjour de 3 nuits en juillet 2023
Réponse de Manager le 14 juil. 2023
Hello Deborah,We appreciate your time in sharing your feedback. We continuously strive to give our valued guests a wonderful experience and hope to provide you with that on your next stay.

10/10 Excellent

Jorge

Voyage en famille avec de jeunes enfants, Voyage en famille
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Clean
Séjour de 1 nuit en juillet 2023
Réponse de Manager le 12 juil. 2023
Hello Jorge,We appreciate the comments, especially with regards to your opinion of our hotel. We appreciate you taking the time to share your experience.

6/10 Satisfaisant

Voyageur vérifié

Voyage en famille
Les points forts : Propreté, personnel et service, confort de la chambre
Not worth the price of the room unless you use the indoor pool which has beautiful plants and has a tropical vibe. We had a room with a king bed which was fine, there just wasn’t furniture to fill the big extra gap of space next to the bed. There was a tiny chair to sit in that fit my children, though had stains all over it so we didn’t use it. There was a desk with a chair that proved ok. Breakfast was great. My only complaint is the lack of seating in the room, especially for the price we paid.
Séjour de 1 nuit en juillet 2023
Réponse de Manager le 7 juil. 2023
Dear Guest,Thank you for bringing to our attention your experience and comments regarding your stay in our hotel. We take this very seriously and are very sorry about the issues you faced; this has been forwarded to management. Thank you again for sharing and we hope to earn your business in the future by continuing to evolve and improve the guest experience.

8/10 Bien

John

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
The area is protypical Arcata area, a hodgepodge of businesses, hotels, mall stores and houses. If you want its a short drive to the beach, ocean and the river. The University is two exits south.
Séjour de 3 nuits en juin 2023
Réponse de Manager le 4 juil. 2023
Hello John,On behalf of our entire staff, we thank you for your business and for your comments regarding our area. Please do consider us again on your next visit to the area.

10/10 Excellent

deborah

Voyage en couple
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Very nice room, comfy beds, amenities and excellent breakfast. Quiet area, clean. Had an enjoyable stay.
Séjour de 1 nuit en juin 2023
Réponse de Manager le 5 juil. 2023
Hello deborah,We appreciate that you've taken the time to share with us regarding our area as well as our breakfast. We hope you will return so that we can provide you an even superior experience.

2/10 Horrible

Collin

Séjour de 1 nuit en juin 2023
Réponse de Manager le 20 juil. 2023
Hello Collin, Thank you for sharing your rating of our Hotel. The biggest compliment we can receive is to earn your business again so please consider us on your next trip.

4/10 Médiocre

Michelle

Voyage en couple
Les points faibles : Propreté
Walked into out room and it smelled like pee. Beds were comfortable though. Water pressure sucked. There seems to be NO noise insulation. You can hear everything that it happening in the hotel. You can literally hear people walking around.
Séjour de 1 nuit en juin 2023
Réponse de Manager le 29 juin 2023
Hello Michelle, I sincerely apologize for your experience; this is not the impression we want to leave our valued guests with. Thank you for bringing to our attention the odor in your room, with your feedback we can deep clean and return the freshness of our accommodations. We are sorry there was not a solution during your stay. We hope you will give us another chance to provide you with a superior experience the next time your travels bring you back to the area.

8/10 Bien

Shannon

Voyage en famille avec de jeunes enfants, Voyage en famille
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
The hotel was great! Very clean. The breakfast was great. Service was great, very friendly and helpful! The area around the hotel seemed to be an area where homeless and drug addicts hang out. They were not on the property or causing any problems but it definitely made the area not super inviting. I know this hotel has no control over this but it is worth mentioning.
Séjour de 3 nuits en juin 2023
Réponse de Manager le 29 juin 2023
Hello Shannon, It is our main ambition to meet the many different needs of our guests and we are so happy to have met your expectations. We appreciate your kind comments they will serve as an encouragement to the staff to always provide the best to every guest. We hope to impress you again during your next visit and we thank you for sharing your experience.

10/10 Excellent

Travis

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Séjour de 1 nuit en juin 2023
Réponse de Manager le 27 juin 2023
Hello Travis,Thank you for taking the time to share your rating. We value your business and appreciate you choosing us. We hope to have the chance to serve you again on your next visit.

10/10 Excellent

Adolfo

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Very spacious and comfortable room.
Séjour de 2 nuits en juin 2023
Réponse de Manager le 22 juin 2023
Hi Adolfo,It is wonderful to hear that you enjoyed your stay and that you have rated our hospitality so highly. I am delighted to learn that we met your expectations with our clean accommodations, hospitality, and the cleanliness of our hotel. It means so much to us to see your positive ratings. We hope to impress you again during your next visit to the area and we thank you for sharing your experience.

10/10 Excellent

Cynthia

Voyage en famille
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
A huge room, very clean and a comfortable bed. Very quiet at night.
Séjour de 1 nuit en juin 2023
Réponse de Manager le 17 juin 2023
Hello Cynthia,Your feedback will serve as encouragement to all of our staff as we strive to continuously improve the quality of our services to provide an exceptional guest experience. Thank you for sharing with us about our bed and room. We hope to see you again in the future. Thank you for your valuable business.

10/10 Excellent

Eunju

Séjour de 1 nuit en juin 2023
Réponse de Manager le 16 juin 2023
Hello Eunju,We can't thank you enough for sharing your rating. It would be an honor to earn your business again on your next travels.

10/10 Excellent

Karen

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Good for the price.
Séjour de 1 nuit en juin 2023
Réponse de Manager le 6 juin 2023
Hi Karen,Your five-star review is greatly appreciated. We are thrilled to hear that you enjoyed staying in our hotel and find it of great vlaue for money. Thank you so much, waiting to serve you again!

10/10 Excellent

Voyageur vérifié

Voyage en famille
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Séjour de 2 nuits en mai 2023
Réponse de Manager le 2 juin 2023
Dear Guest,Thank you for being a guest with us and for taking the time to share your rating. We hope to earn your business again when you return to the area.

10/10 Excellent

Richard

Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Stay went well
Séjour de 2 nuits en juillet 2022
Réponse de Manager le 2 août 2022
Hello Richard, Your feedback is very welcome as it helps us to continuously grow and evolve. Thank you for sharing your honest comments pertaining to our hotel. Your voice is very valuable to us and we hope you will return on your next travels.

4/10 Médiocre

Nancy

Voyage en famille
Les points forts : Personnel et service
Les points faibles : Propreté, infrastructures et conditions de l’hébergement, confort de la chambre
Dated and tired in a commercial location.
Séjour de 1 nuit en juillet 2022
Réponse de Manager le 20 juil. 2022
Hello Nancy, Thank you for sharing how we have provided you with clean accommodations and friendly services during your stay. We appreciate your honest feedback and are sorry to learn our older building didn't fully meet your needs aesthetically. We thank you for your business and helpful feedback and hope to be of service to you again with a future stay

10/10 Excellent

Yih-Wen

Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
The staff on the night of July 3 he was supper friendly and helpful. He was very cheerful and willing to help whatever our plan need. I really appreciate the friendly and professional staff like him to go and beyond helping customers. Thank him very much
Séjour de 2 nuits en juillet 2022
Réponse de Manager le 8 juil. 2022
Hello Yih-Wen, Thank you for sharing your experience with us. We appreciate the input referring to our staff. We hope to see you again to deliver you with a 5 star experience.

8/10 Bien

Larry

Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
The staff were very nice. It was a nice, quiet place to stay. The breakfast in the morning was great!
Séjour de 3 nuits en juin 2022
Réponse de Manager le 1 juil. 2022
Hello Larry, Thank you for sharing your experience. We truly appreciate the insight regarding our staff and your insights regarding our breakfast. We appreciate you taking the time to share your experience.

4/10 Médiocre

Gregory

Voyage en famille
Les points forts : Personnel et service
Les points faibles : Propreté, infrastructures et conditions de l’hébergement, confort de la chambre
Not worth the cost
The first room we were checked into was filthy! The sheets and comforters were stained, there were several hairs visible on the sheets and several of the dresser drawers were standing open. We addressed this with the gal at checkin and we’re given a different room, it was much better but wow the beds make so much noise whenever someone moves it wakes you. I decided to “upgrade” from the other motels in the area due to the exact issues we experienced at the Comfort Inn, I guess everything in Arcata is bad, pretty dissatisfied for what we paid.
Séjour de 1 nuit en juin 2022
Réponse de Manager le 26 juin 2022
Hello Gregory,We are sorry to hear about those issues, if it was reported to us during your stay, we would have time to resolve it. We make sure that our cleaners adhere to the guidelines especially during this pandemic, we would appreciate if this things can be reported to us as we do not want this to happen again.

8/10 Bien

Brian

Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Séjour de 1 nuit en juin 2022
Réponse de Manager le 23 sept. 2022
Hello Brian, Thank you for being a guest with us and for taking the time to share your rating. We hope to earn your business again when you return to the area.

8/10 Bien

Elizabeth

Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Séjour de 1 nuit en juin 2022
Réponse de Manager le 20 sept. 2022
Hello Elizabeth, Thank you for being a guest with us and for taking the time to share your rating. We hope to earn your business again when you return to the area.

4/10 Médiocre

Eric

Voyage en famille avec de jeunes enfants
Les points faibles : Propreté, équipements, infrastructures et conditions de l’hébergement
They didn’t clean our room, said our do not disturb sign was on the door, it wasn’t. Room smelled bad. Cigarette butts all over the ground at the back door. Ice machine broken on our floor. Had to go upstairs to get ice. Bedspread had brown stain on it. Not sure what that was. Won’t stay there again!
Séjour de 2 nuits en juin 2022
Réponse de Manager le 15 juin 2022
Hello Eric, Thank you for bringing to our attention your experience and comments regarding your stay in our hotel. We take this very seriously and are very sorry about the issues you faced; this has been forwarded to management. Thank you again for sharing and we hope to earn your business in the future by continuing to evolve and improve the guest experience.,

10/10 Excellent

Angela

Voyage en famille
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
This was a great hotel to stay in but the cost was expensive for one night. I understand it was location but we would not stay again.
Séjour de 1 nuit en mai 2022
Réponse de Manager le 9 juin 2022
Hello Angela, We appreciate the time you've taken to rate your stay. Thank you for your feedback regarding our location. Every guest experience is extremely important to us. We value your feedback and thank you for your business.

10/10 Excellent

Merika

Séjour de 1 nuit en mai 2022
Réponse de Manager le 27 août 2022
Hello Merika,From all of us, thank you for the fantastic rating! It was an honor to have you as a guest. Please choose us again on your next visit to the area!

6/10 Satisfaisant

Patricia

Séjour de 3 nuits en mai 2022
Réponse de Manager le 23 mai 2022
Hello Patricia, We appreciate you taking the time to rate your experience. We would love to have the opportunity to provide you with an even superior experience so please come see us again soon!,

8/10 Bien

Frank

Voyage en famille
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Les points faibles : Confort de la chambre
Séjour de 5 nuits en mai 2022
Réponse de Manager le 20 mai 2022
Hello Frank, On behalf of our entire staff thank you for staying with us and for rating your stay.,

10/10 Excellent

Kimberly

Voyage en famille
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
The staff were very accommodating with last minute changes in room needs and length of stay. Had amenities we personally were not able to use, but will on a future stay. Clean and comfortable room. Rolling luggage carts were appreciated. Included breakfast was good. I spoke with three different employees and they were all very friendly and helpful.
Séjour de 2 nuits en mai 2022
Réponse de Manager le 12 mai 2022
Hello Kimberly, To see that we were able to provide our guest with such a wonderful experience is the highest compliment we can receive. Thank you so much for sharing!

2/10 Horrible

Gracey

Voyage avec des animaux de compagnie
Les points faibles : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
😳
Séjour de 1 nuit en avril 2022
Réponse de Manager le 8 mai 2022
Hello Gracey, Your feedback is very welcome as it helps us to continuously grow and evolve. Thank you for sharing your honest comments pertaining to our hotel. We hope to someday have another opportunity to host your stay.

10/10 Excellent

Jeanette

Voyage en famille
Les points forts : Personnel et service et infrastructures et conditions de l’hébergement
The room could be a little cleaner. Breakfast is just ok.
Séjour de 1 nuit en avril 2022
Réponse de Manager le 26 avr. 2022
Hello Jeanette, Thank you so much for the incredible rating. We look forward to your next visit!