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Avis sur Avalon Hotel & Conference Center

3 out of 5
Avalon Hotel & Conference Center
16 W 10th Street, Erie, PA

Avis

6,0
Note des voyageurs de 10 (Excellent), d’après 138 avis sur 1005." "
Note des voyageurs de 8 (Bien), d’après 239 avis sur 1005." "
Note des voyageurs de 6 (Satisfaisant), d’après 248 avis sur 1005." "
Note des voyageurs de 4 (Médiocre), d’après 204 avis sur 1005." "
Note des voyageurs de 2 (Horrible), d’après 176 avis sur 1005." "

6,2/10

Propreté

7,6/10

Personnel et service

5,4/10

Équipements

5,4/10

Infrastructures et conditions de l’hébergement

5,8/10

Écoresponsabilité

Avis

2/10 Horrible

Patrick

Beware! Bad vibes! Top 10 worst experiences for me! I was curiously insulted by the unkind clerk before I even checked in. Believe it or not things progressively got worse in the room! lol! In entirety I spent 45 minutes in the building before I kindly asked the unkind clerk for my refund then left.
Séjour de 1 nuit en mars 2024

10/10 Excellent

Jason

Voyage en groupe
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Its a little dated but very well maintained and close to downtown. Very clean.
Séjour de 1 nuit en février 2024

2/10 Horrible

Mrs. Shon

Voyage en famille
Les points forts : Personnel et service
Les points faibles : Propreté, équipements, infrastructures et conditions de l’hébergement
The Avalon was very run down and there was absolutely nothing like a cafe or restaurant inside the hotel. We checked in went to our room and left due to not feeling safe. The room sat empty. We went back and checked out the next day. We never stayed.
Séjour de 2 nuits en février 2024

10/10 Excellent

Maureen

Voyage en couple
Front desk gentleman were awesome. The hotel is in need of updating
Séjour de 1 nuit en février 2024
Réponse de RD le 17 févr. 2024
Hello Maureen,Thank you for your stay with us and glad you enjoyed the visit, Please come again.Thanks again,RD

10/10 Excellent

Chris

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Séjour de 1 nuit en février 2024
Réponse de RD le 17 févr. 2024
Thank Chris for 5 star review, we are happy to know you enjoyed your stay. Looking forward to serve you again,Wish you all the best.RD

6/10 Satisfaisant

Heather

Les points faibles : Infrastructures et conditions de l’hébergement
Séjour de 1 nuit en février 2024
Réponse de RD le 17 févr. 2024
Thank you for your review. Looking forward to serve you again.Thanks,

2/10 Horrible

gerri brown

Les points faibles : Propreté et personnel et service
Séjour de 1 nuit en décembre 2023
Réponse de RD le 8 févr. 2024
We always eager to help make guest's stay enjoyable.Hope you are doing well now. Thank You

6/10 Satisfaisant

Randy

Voyage d’affaires, Voyage en couple
Les points faibles : Propreté, équipements, infrastructures et conditions de l’hébergement
To much cold air around the window,they did not have breakfast,the water did not drain out off shower,bathtub
Séjour de 1 nuit en décembre 2023
Réponse de RD le 8 févr. 2024
Hello Randy , thank you for your stay, we stopped serving break long ago and our rates reflect the savings to guests.We have looked in to your suggestion and worked on the maintenance dept to correct the,.Thank you

6/10 Satisfaisant

Gail

Voyage en famille
Les points forts : Personnel et service
Les points faibles : Propreté, équipements, infrastructures et conditions de l’hébergement
Internet and channels kept going out. Damaged ceiling in bathroom, tub dirty and caulking coming off.
Séjour de 1 nuit en décembre 2023

8/10 Bien

Lorraine

Voyage en couple
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
RIKKI at the front desk was kind, helpful and welcoming. She gave us recommendations for food and drinks in the area.
Séjour de 1 nuit en novembre 2023

8/10 Bien

katherine

Voyage en famille
Les points forts : Propreté et personnel et service
Hotel is old but in good shape. Room was clean and had amenities stated (soap, shampoo, towels, coffee pot). Great location downtown so very easy to walk to some really nice restaurants/bars in area. We had kids w/ us and did not feel unsafe at any point, even in evening. I would suggest that the hotel take down the old pictures of the on property restaurants/bars that do not exist any more...seems misleading. Also, would be nice to at least offer a small continental breakfast. Front desk staff was very friendly and accommodating. Parking lot was also nice to have and easy to use. Overall a good economical hotel if you want to be in the heart of downtown erie.
Séjour de 2 nuits en novembre 2023

4/10 Médiocre

Jeffrey

Les points faibles : Personnel et service, équipements, infrastructures et conditions de l’hébergement
Advertised night club and no night club. Homeless camped out right in front of doors and garage entrance
Séjour de 1 nuit en septembre 2023

6/10 Satisfaisant

Susie

Voyage d’affaires
Les points faibles : Personnel et service et équipements
I liked that it was close to Hamot Hospital. My room was clean and quiet. I did nit like that they only have 1 person working the front desk. The luggage carts are filthy. They had a car parked durectly in the path of the curb fir handicaos and you couldn't get the luggage diwn ti your cart. I told them about the cart because I am handicapped. Some of the rugs are loose and ciming up and dust is apparent on glass tops. I was woken by a wakeup call at 4.30am both mornings. I was told they would stop it after it happened once. To me this should not be the case fir what they charge.
Séjour de 2 nuits en octobre 2023

4/10 Médiocre

Voyageur vérifié

Les points faibles : Propreté
Séjour de 1 nuit en octobre 2023

2/10 Horrible

Richard

Les points faibles : Propreté, équipements, infrastructures et conditions de l’hébergement
Hair on the floor in the bathroom upon arrival. Shower was gross and dirty. Shower head was install at about 5 feet so I had to bend over to use it. Air conditioner didn’t work. Told this to the checkout staff and she said sorry as if she’s heard this 1000 times. They know the place is trash. Do not recommend.
Séjour de 1 nuit en octobre 2023

8/10 Bien

Michael

Voyage en famille
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
A Good Place to Stay
Not a lot of bells and whistles, but it is clean and has what you need. A good place to stay and the staff was very friendly.
Séjour de 2 nuits en octobre 2023
Réponse de CaitlinS le 25 oct. 2023
Hello Micheal, We are so glad that you found our Hotel to have a friendly staff and to have had everything that you needed here with in our hotel to make your stay pleasant for you! Hoping to see you in the future on your next trip into Erie and Thank You again for staying with us!Best,CaitlinSAvalon FD

2/10 Horrible

Voyageur vérifié

Les points faibles : Propreté, infrastructures et conditions de l’hébergement, confort de la chambre
Filthy and Dingy and WAY Overpriced.
I'm sure this hotel was beautiful back in its day, but now it's run down and uncomfortable. We were told by a local law enforcement officer that it's in the process of being turned into low-income housing. The location wasn't the greatest but were told, "don't worry, the police station is only four blocks away." The room was filthy, the lamps and tables were sticky and there were large muddy (I hope) hand prints on the inside of the window. There was no closet. Only one lamp worked. There was no blanket or comforter on the bed, just a thin bedspread. The bathtub/shower was moldy and discolored. When my husband tried to take a shower, the drain backed up immediately and filled the tub with brown water. It didn't smell too bad, surprisingly, especially if you don't mind the smell of marijuana.
Séjour de 1 nuit en octobre 2023
Réponse de RD le 13 oct. 2023
Hello Guest,We are sorry to know that nothing was right with your stay, we are looking in to your comments and it will help us improve our customer service trainings and understandings.Management

6/10 Satisfaisant

Sara

Les points forts : Personnel et service
Les points faibles : Infrastructures et conditions de l’hébergement et confort de la chambre
You pay for what you get
The room was dated but fine. Clean, nothing special. That was the most uncomfortable bed I've ever slept on with pillows that were so flat they might as well have been non-existent.
Séjour de 2 nuits en octobre 2023

6/10 Satisfaisant

AMY

Voyage en famille, Voyage en groupe
Les points forts : Propreté et personnel et service
Les points faibles : Équipements
The rooms are older but very clean, but our aircondioner was not working so even though it was a cooler night, it got stuffy.
Séjour de 1 nuit en octobre 2023

10/10 Excellent

Ryan

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Nice place
Everything was great
Séjour de 1 nuit en septembre 2023
Réponse de CaitlinS. le 3 oct. 2023
Hello Ryan, Glad to see you enjoyed your stay here with us at Avalon and gave us a 10 out of 10 rating!! Hope to see you back soon!!

8/10 Bien

Diane

Voyage en famille, Voyage d’affaires
Personal was great and extremely helpful
Séjour de 2 nuits en septembre 2023
Réponse de CaitlinS. le 3 oct. 2023
Hello Diane, We are happy to hear that you found our staff great and extremely Helpful. We hope to see you back in the future!Thank You,CaitlinS.

8/10 Bien

Tom

Les points forts : Personnel et service et confort de la chambre
Séjour de 1 nuit en septembre 2023
Réponse de CaitlinS. le 3 oct. 2023
Thank You for the 8 out of 10 Tom! Have a great day and hope to see you again in the future!

8/10 Bien

Mylha C

Séjour de 1 nuit en septembre 2023
Réponse de Rikki/Management le 15 oct. 2023
Mylha,thank you for taking the time to review your stay! We look forward to being your go to property next time you travel to Erie PA.

8/10 Bien

Timothy

Séjour de 1 nuit en septembre 2023
Réponse de RD le 21 sept. 2023
Hello Timothy,Thank you for your business. Please visit us again.Management

10/10 Excellent

Arnel

Les points forts : Personnel et service
Les points faibles : Équipements et infrastructures et conditions de l’hébergement
Wont stay in that again
Séjour de 1 nuit en septembre 2023
Réponse de CaitlinS le 3 oct. 2023
Hello Arnel,We are sorry to hear you will not stay here again. Is there anything we can do to approve things on our end that would make our guests happier with their stay in the future? We read over all reviews to try to improve anything that we can and value your opinion. We hope that you will give Avalon another chance in the future. We wont let you down.Thank You,CaitlinS

4/10 Médiocre

Kristin

Les points forts : Personnel et service
Les points faibles : Propreté et infrastructures et conditions de l’hébergement
Séjour de 1 nuit en septembre 2023
Réponse de RD le 21 sept. 2023
Hello Kristin,We are sorry you did not like your stay with us. les us know if we can help you find a better place in the future. There are many hotels around here that me satisfy your needs. Thanks,Management

8/10 Bien

Andrew

Voyage en famille
Les points faibles : Équipements
Spacious hotel. Wonderful that the manager upgraded the room. Hotel seem like years ago it might’ve been a really great place. It’s past its prime. Certainly wouldn’t take much to bring it back.
Séjour de 1 nuit en septembre 2023
Réponse de management le 21 sept. 2023
Andrew,We're pleased you enjoyed your stay at our property! We look forward to being your go to property in Erie.-rikki/management

2/10 Horrible

Stefan

Voyage en famille
Les points faibles : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Das Zimmer war schmutzig und alt. Toilette war verstopft und verursachte Überschwemmung im Bad und Zimmer. Das neue Zimmer, das wir daraufhin bekammen war nicht besser.
Séjour de 2 nuits en août 2023
Réponse de RD le 17 août 2023
We are sorry we disappointed you, Wish you all the best. Management,

6/10 Satisfaisant

Bruce

Voyage en famille
Les points forts : Propreté, personnel et service, confort de la chambre
Séjour de 1 nuit en juillet 2023
Réponse de Caitlin le 8 août 2023
Thank You for leaving a review! Avalon Thanks you for staying with us and hope to see you in the future!

10/10 Excellent

Jeffrey, East Orange

Voyage en couple
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
A nice, serviceable hotel in downtown Erie for a fraction of the price to stay on the bayfront. Easy to use parking garage. I've stayed here twice on trips to Erie. If you need a good, clean place to stay The Avalon works well.
Séjour de 3 nuits en juillet 2023
Réponse de Rikki/Management le 23 juil. 2023
Jeffrey,thank you for taking the time to review your stay at our property! It was a pleasure being your home away from home while you were back in Erie. We truly appreciate you & your review! We hope to see you again in the future!

10/10 Excellent

Griffin

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Good hotel to stay at in the area… very walkable to the CBD.
Séjour de 3 nuits en juin 2023
Réponse de Rikki/Management le 5 juil. 2023
Griffin,Thank you for taking the time to review your stay! It was a pleasure being your go to property in Erie! We hope to see you again!

2/10 Horrible

blanca

Voyage d’affaires
Les points faibles : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
It was a night mare everything was dirty . The hotel was old and it smell awful. The worst experience ever.
Séjour de 1 nuit en juillet 2023
Réponse de Management le 4 juil. 2023
Hello Blanca,We respectfully disagree with your review. Hotel is built in 1978- 45 years ago, made of steel and concrete to last 100 years. it is solid building so being an old is subjective. What kind of smell? We keep it clean and tidy and take great pride.Wish you have a safe and pleasant travel home and hope you find a place to your liking in the future.Management

10/10 Excellent

Igor

Voyage en groupe
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
One night excellent stay
Everything was great. Comfortable bed, excellent location. Unbeatable price.
Séjour de 1 nuit en juin 2023
Réponse de RD Management le 30 juin 2023
Dear Igor,We are thrilled to read your 10 out of 10 review, it means a lot to us and encourages our staff to do better.Glad to know you liked our location and price. We truly appreciate your business.

6/10 Satisfaisant

Thomas

Voyage en groupe
Les points forts : Propreté, personnel et service, confort de la chambre
Les points faibles : Infrastructures et conditions de l’hébergement
The manager was great. The rooms need to be updated. They are in fair condition along with the rest of the hotel.
Séjour de 2 nuits en juin 2023
Réponse de RD management le 27 juin 2023
Hello Thomas,Thank you for your stay with us. Please visit us again.

10/10 Excellent

Shelby

Voyage en groupe
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Awesome
The place was amazing! And the manager that checked us in was awesome! I think her name was Ricki (: walking distance from alot of bars and food places. Will be booking again soon !!
Séjour de 1 nuit en juin 2023
Réponse de CaitlinS le 20 juin 2023
We are so happy to hear you liked our hotel.As for Rikki, she truly is amazing! Please stay with us agaiin in the future!

8/10 Bien

James

Voyage en couple
Les points forts : Propreté et personnel et service
The staff was very friendly, informative and professional. We were disappointed with the room. The toilet bowl would run periodically. The shower head leaked. The television channels, most were wavey and you could not watch and there were no local channels available. This was a conference center, but they did not offer breakfast, no bar or restaurant available. The staff gave very good recommendations about local establishments, however we were looking to stay in the building and relax. The decor was very nice in the lobby area as well.
Séjour de 1 nuit en juin 2023
Réponse de CaitlinS le 20 juin 2023
We are happy to hear that you liked our staff! we take great pride in all of them! We are currently working with our television provider to fix any issues with the cable and will soon be fixed! Please stay with us again in the future!

4/10 Médiocre

Voyageur vérifié

Voyage d’affaires
Les points forts : Personnel et service
Les points faibles : Propreté, infrastructures et conditions de l’hébergement, confort de la chambre
Noise and cleanliness issues
I couldn't sleep all night because of the noise from outside and other rooms. The carpet and bathroom were not clean and the toilet and bathtub did not flush well. The staff was friendly.
Séjour de 2 nuits en juin 2023
Réponse de CaitlinS le 20 juin 2023
We are so happy that you enjoyed our staff here at Avalon! We do understand that there may be noise outside of the hotel, and we apologize. Its is downtown and out of our hands unfortunately. Please give us another chance when coming into Erie in the future!

10/10 Excellent

Gene B

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
they were all friendly
Séjour de 1 nuit en juin 2023
Réponse de CaitlinS le 20 juin 2023
We are pleased you found our staff so friendly and gave a perfect score! Please stay with us again the next time you are in Erie!

6/10 Satisfaisant

Voyageur vérifié

Voyage d’affaires
Les points forts : Propreté, personnel et service, confort de la chambre
nice--but frustrating
The location is perfect...the staff very welcoming...the room was clean and supplied...convenient parking...unfortunately the tv was very iffy--no print out of available stations...no print out of amentities of the hotel nor possibilities near by in erie....the coffee pot did not work properly...and though I could connect to the network, i could never connect to the internet.
Séjour de 1 nuit en juin 2023
Réponse de RD Management le 17 juin 2023
Hello Guest,Thank you for the stay and review. We are happy to know you liked our location and welcoming staff. We are working with TV provider to improve our service. Please consider to stay with us again.

8/10 Bien

Roni Lynn

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Weekend in Erie!
This was a weekend trip for me and my husband. The hotel's location was terrific. Very walkable to the many breweries and restaurants in town, as well as the baseball stadium. The hotel was clean and staff were friendly. Free parking in the underground garage. Beds were comfortable and the rooms were nice sized. The hotel could use a refresh/updating. The shower head could be better and the towels could be bigger, but all in all the hotel was fine.
Séjour de 2 nuits en juin 2023
Réponse de RD le 12 juin 2023
Hello Roni Lynn,We greatly appreciate your review, glad to know you enjoyed our location and cleanness along with location. Please visit us again.Thank You,RD Management

10/10 Excellent

Lorne

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Great front desk staff!
Séjour de 2 nuits en juin 2023
Réponse de RD le 12 juin 2023
Thank You Lorne for the perfect review. We are happy to know you enjoyed your stay and front desk staff, Please visit us again when traveling to Erie.Regards,RD Management

6/10 Satisfaisant

Alison

Séjour de 1 nuit en juin 2023
Réponse de RD Management le 30 juin 2023
Dear Alison,Thank you for your review. We appreciate your stay with us, Please visit us again.

10/10 Excellent

Latoyia

Les points forts : Personnel et service
Séjour de 1 nuit en juin 2023
Réponse de Management le 7 juin 2023
Latoyia,Thank you for an amazing review ! Please come stay next time you're in Erie :)-Rikki

8/10 Bien

TALIAH, Boston

Voyage d’affaires
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Front staff was very nice.
Séjour de 1 nuit en juin 2023
Réponse de Management le 7 juin 2023
Taliah,Thank you for staying at our property & reviewing your stay. Please come see us again next time you're in Erie!

6/10 Satisfaisant

Antonio

Séjour de 2 nuits en mai 2023
Réponse de Management le 31 mai 2023
Antonio,Thank you for taking the time to review your stayBestRikki

10/10 Excellent

Kevin

Voyage en famille
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Great staff! Convenient location!
Séjour de 3 nuits en mai 2023
Réponse de Management le 31 mai 2023
Kevin,Thank you for reviewing your stay! We hope to see you again next time you travel to Erie! Best,Rikki

4/10 Médiocre

AILEEN

Les points forts : Propreté et personnel et service
Les points faibles : Infrastructures et conditions de l’hébergement
Bedding very uncomfortable. Loud hvac. Wi-fi not working. TV was analog and blurry on every channel. Basement parking looked unsafe. However the staff was pleasant.
Séjour de 3 nuits en mai 2023
Réponse de RD le 26 mai 2023
Hello Aileen,We have looked in to your remarks and working diligently to address the concerns,parking is our own underground garage, we do not believe anyone can get better parking facility than what we are offering. we are glad that you liked our staff.Thanks,RD management.

6/10 Satisfaisant

Mindy

Les points faibles : Infrastructures et conditions de l’hébergement
Séjour de 1 nuit en mai 2023
Réponse de RD le 21 mai 2023
Hello Mindy,Thank you for staying with us.RD, Management

10/10 Excellent

James

Les points forts : Personnel et service
Séjour de 2 nuits en avril 2023
Réponse de Management le 7 juin 2023
James,Thank you for an amazing review! It was a pleasure !

8/10 Bien

Dawn

Voyage en famille
Les points forts : Propreté et personnel et service
It was great for what we needed.
Séjour de 1 nuit en mai 2023
Réponse de RD Management le 10 mai 2023
Dear Dawn,We appreciate your review and your stay with us. Please visit us again when travel to Erie. PA.Thank you again.