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Avis sur Best Western Plus Edmonton Airport

3 out of 5
Best Western Plus Edmonton Airport
5705 50th Street, Leduc, AB

Avis

9,2

Merveilleux

Note des voyageurs de 10 (Excellent), d’après 660 avis sur 1001." "
Note des voyageurs de 8 (Bien), d’après 261 avis sur 1001." "
Note des voyageurs de 6 (Satisfaisant), d’après 47 avis sur 1001." "
Note des voyageurs de 4 (Médiocre), d’après 16 avis sur 1001." "
Note des voyageurs de 2 (Horrible), d’après 17 avis sur 1001." "

9,4/10

Propreté

9,2/10

Personnel et service

9,0/10

Équipements

9,2/10

Infrastructures et conditions de l’hébergement

9,0/10

Écoresponsabilité

Avis

8/10 Bien

Mario

Voyage d’affaires
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Hôtel très bien, le bar and grill Barney excellent
Séjour de 1 nuit en avril 2024

10/10 Excellent

Jessica

Voyage en famille
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Super!
Séjour de 1 nuit en décembre 2022

8/10 Bien

Mario

Voyage en couple
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Pratiquement personne ne portait le masque alors que dans les journaux on annoncait que l'Alberta avait le plus de nouveaux cas de Covid 19 au Canada.On a commandé un repas a la chambre du restaurant,les 2 repas sont arrives dans des boites de plastique sans ustensiles et sans serviettes.On nous a dit de les mettre ensuite dans le corridor,mais le lendemain personne n'etait venu les chercher.
Séjour de 1 nuit en août 2021
Réponse de Tania le 26 sept. 2021
Hello Mario, We regret to hear that your stay did not live up to your expectations. Be assured that this is not the kind of service we would like to offer you, and we understand your dissatisfaction. We are constantly reviewing our practices to keep everyone safe, and we will continue focusing on abiding by the guidelines. Once again, we want to apologize. Warm regards, Tania Front Office

10/10 Excellent

Virginie

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Bel hôtel la piscine avec glissade et spas c’ était très bien. Je suis aussi aller au gym et il y avait de bon équipement.
Séjour de 1 nuit en mai 2019
Réponse de CB le 28 mai 2019
Hi Virginie, Thank you for the feedback and for staying with us! We're glad that you enjoyed our amenities. See you again! Regards, Christine Buenavidez Guest Relations Manager

10/10 Excellent

Voyageur vérifié

Voyage d’affaires, Voyage en couple
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Everythings was perfect ;;;;;;;;;;;,,,,,,,,,,,,,,,,,,
Séjour de 2 nuits en avril 2019
Réponse de CB le 28 mai 2019
Hi there, Thank you for the feedback and for staying with us! You made our day perfect too!!!! :) See you again! Regards, Christine Buenavidez Guest Relations Manager

10/10 Excellent

Lynda

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
De passage on a adoré l’hôtel!
Séjour de 2 nuits en octobre 2018
Réponse de CB le 28 oct. 2018
Hi Lynda, Thank you for the feedback for staying with us. Please come back and stay with us again! Regards, Christine Buenavidez Guest Relations Manager

10/10 Excellent

Guy

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Séjour de 3 nuits en décembre 2017
Réponse de CB le 22 janv. 2018
Hello, Appreciate your feedback! Thank you for your recent visit. Hope to see you here again soon! Regards, Christine Buenavidez Guest Relations Manager

8/10 Bien

Voyageur vérifié

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Très bien en général

6/10 Satisfaisant

Voyageur vérifié

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Les points faibles : Confort de la chambre
Appréciation de la chambre
Pas assez d'éclairage dans la salle de bain. Télé complètement dans un coin. Pas de micro-ondes et pas de mini frigo. Lit ferme et oreillers casse-cou.

10/10 Excellent

Nathalie

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Bel hôtel moderne
Le wi-fi n'était pas super

10/10 Excellent

Voyageur vérifié

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Hotel top. déco et déjeuner extra super
Accueil extra, chambre très belle et déjeuner supérieur à la moyenne.

10/10 Excellent

Luc, Québec, Qc

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Très bien rénové
Tres belle hotel tres bien rénové le petit déjeuner est tres bien avec œufs, viandes, fruits céréales, pâtisserie etc. Avec navette pour l'aéroport.
Réponse de Taha le 9 juil. 2016
Hello Luc, Thank you for your review and comments. I am delighted to hear you enjoyed our newly renovated rooms and our hot buffet breakfast. It is great to see that you also found our complementary shuttle to be convinient. thank you

10/10 Excellent

Voyageur vérifié

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Complete breakfast included...
Réponse de Manager le 18 juin 2016
Thank you for your great review. We are happy to provide a full breakfast with a variety of both hot and items for you. We look forward to welcoming you back on your next stay in the Leduc/Nicku area.

10/10 Excellent

Jerome

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre

10/10 Excellent

retraitée, Québec

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Super
Même si l hotel était en rénovation notre chambre était dans le nec plus ultra. En prime un déjeuner chaud et cafe a volonté
Réponse de subhash le 5 août 2015
Dear Guest, Thank you for taking the time to share your experience about your stay at our hotel. We are delighted to hear nice comments about our rooms and Hot breakfast. We look forward to serving you. Regards, Subhash Guest relation supervisor.

10/10 Excellent

Jim

Voyage en groupe, Voyage d’affaires
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Very nice hotel and friendly staff. Close to Hospital and airport.
Séjour de 2 nuits en avril 2024

2/10 Horrible

Stephanie

Les points faibles : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Séjour de 1 nuit en avril 2024
Réponse de CB le 23 avr. 2024
Hello Stephanie, Thank you for choosing to stay with us. We appreciate your feedback, but it seems that you didn't enjoy your stay as much. We'd like to get more information about your experience so we can better serve you and all of our guests in the future. We hope you can give us another chance and stay with us again. Sincerely, Christine B. Operations Manager

6/10 Satisfaisant

Daylin

Voyage en famille
Les points forts : Propreté et personnel et service
The hotel was clean, quiet, and the staff were great. The breakfast was great and slightly different each morning. Our biggest complaint is that we had called to specifically ask if the pool was open before booking and we were told yes. Unfortunately the water had been drained and refilled the day we checked in, so it was FREEZING and not swimmable. Overall a minor inconvenience, but disappointing nonetheless as we could have spent $40 less per night somewhere else without a pool.
Séjour de 3 nuits en avril 2024

4/10 Médiocre

Melissa, Mulhurst Bay

Voyage en famille avec de jeunes enfants
Les points forts : Infrastructures et conditions de l’hébergement
Les points faibles : Personnel et service
Unfortunately, when we arrived for check-in, we were immediately greeted with a poor attitude from the representative at the desk. I requested her name for Managment. I had inquired about an early check-in two days prior and was advised that that would not be a problem. They would accommodate a 2 PM check in instead of 4 PM. When the staff member at the front desk had a perturbed look on her face I asked, is there a problem? She advised there was no note for an early check-in, but in note for a late check out, I had informed her that that’s not what I had requested and asked if there would be any issues. The girl at the front counter said with extreme attitude. I’ll try. It made myself and my husband completely uncomfortable. I had stayed here many years ago and received excellent service. That’s why I thought it would be best to return. This will be our last time ever booking at this hotel as we were graded with unneeded attitude. We were able to check in early at 2:30 pm therefore I do not feel that the attitude was needed when checking in. The agent did not advise us which way the room was, and seemed to be inconvenienced when we asked her. I completely understand that at times this hotel might be shortstaffed, however we felt uncomfortable and uninvited & it set the tone of the visit. The restaurant staff and food was amazing!! We will order from the restaurant again and take it home.
Séjour de 1 nuit en mars 2024
Réponse de CB le 25 mars 2024
Hello Melissa, Thank you for your feedback and for choosing to stay with us. Please accept our apologies for the unsatisfactory experience you had during your stay. We pride ourselves for the high quality of service that we have been known for by many. Clearly, we weren't able to do that for you and so we will use this as a learning tool to be able to improve and deliver a better experience for you and all of our guest in the future. We invite you to please allow us another opportunity to better serve you. Sincerely, Christine BOperations Manager

8/10 Bien

William

Séjour de 3 nuits en février 2024

8/10 Bien

Alexandra

Les points forts : Propreté et personnel et service
Séjour de 1 nuit en février 2024

8/10 Bien

Kerry

Voyage en famille avec de jeunes enfants, Voyage en famille, Voyage en groupe
Les points forts : Propreté, personnel et service, équipements
Les points faibles : Infrastructures et conditions de l’hébergement
Was a great hotel, the pool was great, very clean, however the hotel rooms were VERY hot, 25 degrees, so the AC was required. However the AC had something definitely wrong with it as every time it went off it sounded like a jet engine was taking off and this happened 5-6 times/hour, so no sleep was had.
Séjour de 2 nuits en février 2024

10/10 Excellent

karla

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Had an amazing one night stay.
Séjour de 1 nuit en février 2024

10/10 Excellent

Jodi

Voyage en couple
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
One of the best hotels we have stayed in. Will be coming back!
Séjour de 2 nuits en février 2024

10/10 Excellent

Blair

Voyage en famille, Voyage d’affaires
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Clean average room. Comfy beds. Nice pool and hot tub.
Séjour de 1 nuit en février 2024
Réponse de CB le 19 févr. 2024
Hello Blair, Thank for choosing to stay with us. We appreciate your feedback. We hope to see you again. Regards, Christine

10/10 Excellent

Linda

Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Five star! Breakfast first rate!
Séjour de 1 nuit en février 2024
Réponse de Azza Elgamri le 7 févr. 2024
Thanks for giving us such a wonderful score. We are thrilled that you loved your experience; our staff will be happy to see that. We put customer experience and satisfaction as our priority, and your review reaffirms the hard work we put in every day. So, thanks for being so kind and we look forward to seeing you again.

10/10 Excellent

Dale

Voyage en famille
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Staff are superb
Séjour de 1 nuit en janvier 2024
Réponse de Azza Elgamri le 7 févr. 2024
Thanks for giving us such a wonderful score. We are thrilled that you loved your experience; our staff will be happy to see that. We put customer experience and satisfaction as our priority, and your review reaffirms the hard work we put in every day. So, thanks for being so kind and we look forward to seeing you again.

10/10 Excellent

Jeremy Denis

Voyage en famille
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Séjour de 1 nuit en janvier 2024
Réponse de Azza Elgamri le 7 févr. 2024
Thanks for giving us such a wonderful score. We are thrilled that you loved your experience; our staff will be happy to see that. We put customer experience and satisfaction as our priority, and your review reaffirms the hard work we put in every day. So, thanks for being so kind and we look forward to seeing you again.

10/10 Excellent

Darren

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Great stay, staff was always accommodating with any needs!
Séjour de 2 nuits en décembre 2023
Réponse de Azza Elgamri le 7 févr. 2024
Thanks for giving us such a wonderful score. We are thrilled that you loved your experience; our staff will be happy to see that. We put customer experience and satisfaction as our priority, and your review reaffirms the hard work we put in every day. So, thanks for being so kind and we look forward to seeing you again.

8/10 Bien

Jacques Zephir, Gatineau

Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Séjour de 6 nuits en décembre 2023
Réponse de Azza Elgamri le 7 févr. 2024
Thanks for giving us such a wonderful score. We are thrilled that you loved your experience; our staff will be happy to see that. We put customer experience and satisfaction as our priority, and your review reaffirms the hard work we put in every day. So, thanks for being so kind and we look forward to seeing you again.

8/10 Bien

Stephanie

Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
It was comfortable and cozy and loved the chocolate at the bedside table!
Séjour de 1 nuit en décembre 2023
Réponse de Azza Elgamri le 7 févr. 2024
Thanks for giving us such a wonderful score. We are thrilled that you loved your experience; our staff will be happy to see that. We put customer experience and satisfaction as our priority, and your review reaffirms the hard work we put in every day. So, thanks for being so kind and we look forward to seeing you again.

10/10 Excellent

Shelly

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
I liked it
Séjour de 2 nuits en décembre 2023
Réponse de Azza Elgamri le 7 févr. 2024
Thanks for giving us such a wonderful score. We are thrilled that you loved your experience; our staff will be happy to see that. We put customer experience and satisfaction as our priority, and your review reaffirms the hard work we put in every day. So, thanks for being so kind and we look forward to seeing you again.

6/10 Satisfaisant

Chelsey

Voyage en famille avec de jeunes enfants
Les points forts : Équipements
Séjour de 1 nuit en décembre 2023

10/10 Excellent

Curtis

Voyage en famille
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Breakfast was great. Shuttle to airport was perfect. Thank you.
Séjour de 1 nuit en novembre 2023

10/10 Excellent

Nicole

Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
A wonderful stay!
Séjour de 4 nuits en novembre 2023

6/10 Satisfaisant

Riana

Les points forts : Propreté et personnel et service
Séjour de 4 nuits en octobre 2023

8/10 Bien

Gary

Voyage d’affaires
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Always nice
Always a nice hotel
Séjour de 1 nuit en octobre 2023

10/10 Excellent

Horst, Hay River

Séjour de 1 nuit en octobre 2023

10/10 Excellent

Pauline

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Colours makes for a very relaxing stay . Thanks
Séjour de 2 nuits en octobre 2023

10/10 Excellent

Rosemary

Voyage en groupe
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Séjour de 1 nuit en octobre 2023

8/10 Bien

Becca

Séjour de 1 nuit en octobre 2023

6/10 Satisfaisant

Greg

Séjour de 1 nuit en septembre 2023

8/10 Bien

Melodie

Séjour de 2 nuits en août 2023
Réponse de A. Elgamri le 24 oct. 2023
Thank you for choosing Best Western Plus, and for the incredible 4 out of 5 rating. Your feedback motivates us to keep raising the bar and sets the standard for excellence in everything we do. See you Soon:

10/10 Excellent

Chad

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Everything was Great! Friendly and personable staff! Clean and Comfy!
Séjour de 1 nuit en septembre 2023
Réponse de Azza Elgamri le 20 sept. 2023
Dear Chad:Thank you for choosing Best Western Plus, and for the incredible 10 rating. Your feedback motivates us to keep raising the bar and sets the standard for excellence in everything we do. We’ll continue working hard to make every interaction with our Hotel exceptional and memorable.

10/10 Excellent

David

Séjour de 4 nuits en août 2023
Réponse de Azza Elgamri le 20 sept. 2023
Dear David:Thank you for choosing Best Western Plus, and for the incredible 10 rating. Your feedback motivates us to keep raising the bar and sets the standard for excellence in everything we do. We’ll continue working hard to make every interaction with our Hotel exceptional and memorable.

10/10 Excellent

Marvin

Séjour de 2 nuits en août 2023
Réponse de Azza Elgamri le 20 sept. 2023
Dear Marvin:Thank you for choosing Best Western Plus, and for the incredible 10 rating. Your feedback motivates us to keep raising the bar and sets the standard for excellence in everything we do. We’ll continue working hard to make every interaction with our Hotel exceptional and memorable.

8/10 Bien

Lisa

Les points forts : Propreté, infrastructures et conditions de l’hébergement, confort de la chambre
Séjour de 1 nuit en août 2023
Réponse de Azza Elgamri le 20 sept. 2023
Dear Lisa: Thank you for giving us such a wonderful score. We are thrilled that you loved your experience; our staff will be happy to see that. We put customer experience and satisfaction as our priority, and your review reaffirms the hard work we put in every day. So, thanks for being so kind and we look forward to seeing you again.

10/10 Excellent

Kathleen

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Séjour de 1 nuit en juin 2023
Réponse de A. Elgamri le 14 août 2023
Dear Kathleen:Thank you for giving us such a wonderful score. We are thrilled that you loved your experience; our staff will be happy to see that. We put customer experience and satisfaction as our priority, and your review reaffirms the hard work we put in every day. So, thanks for being so kind and we look forward to seeing you again.

10/10 Excellent

Chantel

Voyage en famille avec de jeunes enfants, Voyage en famille
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Friendly staff , great breakfast
Séjour de 1 nuit en août 2023
Réponse de Azza E. le 9 août 2023
Dear Chantel:Thank you for giving us such a wonderful score. We are thrilled that you loved your experience; our staff will be happy to see that. We put customer experience and satisfaction as our priority, and your review reaffirms the hard work we put in every day. So, thanks for being so kind and we look forward to seeing you again.

6/10 Satisfaisant

Joan

Séjour de 3 nuits en juillet 2023
Réponse de Azza Elgamri le 20 sept. 2023
Dear Joan:Thank you for your feedback. We regret that your experience at our hotel was less than perfect. We strive to provide exceptional service to all our guests, and we're disappointed that we fell short in your case. Please contact us directly so we can discuss this further. We appreciate your input and value the chance to enhance our service.