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Avis sur The Scotsman Hotel

4 out of 5
The Scotsman Hotel
20 North Bridge, Edinburgh, Scotland

Avis

9,2

Merveilleux

Note des voyageurs de 10 (Excellent), d’après 696 avis sur 1004." "
Note des voyageurs de 8 (Bien), d’après 205 avis sur 1004." "
Note des voyageurs de 6 (Satisfaisant), d’après 69 avis sur 1004." "
Note des voyageurs de 4 (Médiocre), d’après 16 avis sur 1004." "
Note des voyageurs de 2 (Horrible), d’après 18 avis sur 1004." "

9,4/10

Propreté

9,2/10

Personnel et service

9,0/10

Équipements

9,2/10

Infrastructures et conditions de l’hébergement

8,8/10

Écoresponsabilité

Avis

8/10 Bien

david

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Agréable
Séjour agréable. Seul bémol les travaux en bas de l’hôtel (mais l’hôtel n’y est pour rien!). Nous avons testé le restaurant, il n’est absolument pas à la hauteur de la qualité de l’hôtel…à éviter!
Séjour de 5 nuits en octobre 2022
Réponse de General Manager le 19 oct. 2022
Hi David, Thank you for the review. We have shared your feedback with our team and hope to welcome you back to the hotel in the future.

10/10 Excellent

Gérard

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Séjour de 1 nuit en octobre 2020
Réponse de Anne le 7 nov. 2020
Thank you very much for your score and glad you enjoyed your stay. We hope to see you again in the future.

10/10 Excellent

Hugues

Voyage d’affaires
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Amazing hotel in Edimburgh
Great hotel - many services and new rooms
Séjour de 1 nuit en mars 2020
Réponse de Gregor Thomson - Duty Manager le 5 mars 2020
Dear Hugues, Thank you for your 10/0 review!

6/10 Satisfaisant

Fabienne

Les points forts : Propreté et confort de la chambre
Les points faibles : Personnel et service
Attention, attention...
Attention arnaque !!! Ne réservez jamais le petit-déjeuner avant d'être sur place. Si votre avion part tôt le matin, vous n'aurez pas de petit-déjeuner, mais surtout même pas un petit sac avec au moins une pomme a l'intérieur. Mais vous aurez payé le petit déjeuner !!!! Et malgré des échanges de mails, on vous répondra qu'un remboursement est absolument impossible... Mauvaise volonté tout simplement. Absolument pas digne d'un hotel qui se veut haut de gamme.
Séjour de 3 nuits en septembre 2019
Réponse de Lisa Anderson, Deputy General Manager le 29 sept. 2019
Dear Fabienne, Thank you for your review, I am sorry that you were not happy with our breakfast room not being available on your last morning as early as you left. I do hope that all other aspects of your stay were enjoyable and that you had a great time in Edinburgh overall. Kind regards

8/10 Bien

Alexandra

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Hôtel idéalement placé pour faire tout Edimbourg à pied, à proximité de toutes les commodités. Personnel très gentil. Petits-déjeuner copieux et traditionnels.
Séjour de 3 nuits en juillet 2019

8/10 Bien

Voyageur vérifié

Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Maria a l.accueil est exceptionnelle de gentillesse et de professionnalisme..
Séjour de 4 nuits en avril 2019
Réponse de The Scotsman Team le 28 mai 2019
Thank you for your review of the Scotsman Hotel, we are delighted that you have enjoyed your stay with us. Warm regards

10/10 Excellent

Elisabeth, Hyères

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Magique, Superbe !
Parfait sur tous les plans, tout est dans le détail, literie de grande qualité, personnel aux petits soins et très aimable, petit déjeuner très complet, hôtel parfaitement situé. Établissement à recommander sans aucune réserve qui a parfaitement contribué à la réussite de notre séjour.
Séjour de 2 nuits en avril 2019
Réponse de The Scotsman Hotel le 28 mai 2019
Thank you for your review of the Scotsman, we are delighted that you have enjoyed your stay with us. Warm regards

10/10 Excellent

Voyageur vérifié

Voyage en couple
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
La situation géographique de l'hôtel en plein centre de la vieille ville et l'histoire du bâtiment dont il tire son nom.
Séjour de 2 nuits en avril 2019
Réponse de Nick le 8 avr. 2019
Thankyou

10/10 Excellent

Marie

Voyage en groupe
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Quand vous rentrez déjà ça sent très bons et ça c’est important Le personnel est vraiment agréable nous avons eu à l’accueil Maria et Damien qui ont été vraiment charmant ainsi que les autres mais eux ils parler français Surtout quand vous ne parlez que très peu anglaisLa propreté de l’hôtel moi j’ai rien trouvé à dire ni mon amie qui était avec moi tous les matins il faisait notre chambre et je peux vous dire que c’est quand même agréable de rentrer le soir et de voir que votre chambre est très propre.Nous nous étions dans la chambre 608 au 6 étage Une vue incroyable sur les toits comme si que vous étiez sur Paris et au fond le dôme vraiment très Agréable
Séjour de 4 nuits en mars 2019
Réponse de Hotel Reception le 7 avr. 2019
Thanks for staying with us. We appreciate your feedback!

10/10 Excellent

Frédérique, Nice

Voyage en famille
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Hôtel parfait ! J’ai craqué pour les chambres qui sont sublimes
Séjour de 2 nuits en février 2019

10/10 Excellent

Voyageur vérifié

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Séjour de 4 nuits en février 2019

10/10 Excellent

Christopher

Voyage en famille
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Excellent location and beautiful building, great service and free scotch. Super!
Séjour de 1 nuit en avril 2024

10/10 Excellent

Vivienne

Voyage en famille
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Séjour de 4 nuits en avril 2024

10/10 Excellent

Nicola

Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Excellent locations for the train station, the Royal mile and the old quarter. Lovely hotel.
Séjour de 2 nuits en avril 2024

10/10 Excellent

Gavin

Voyage en famille
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Excellent hotel but access with construction is very difficult
Séjour de 4 nuits en mars 2024
Réponse de Jan Coskun General Manager le 9 avr. 2024
Dear Gavin,Thank you for your positive review. I'm glad to read that you have enjoyed your stay with us overall and I hope we can welcome you again.Haste Ye Back!

8/10 Bien

Carina

Voyage en famille
Les points forts : Propreté, équipements, infrastructures et conditions de l’hébergement
Les points faibles : Personnel et service
Om personalen varit vänligare och mer hjälpsam skulle jag ge toppbetyg, men det allmänna bemötandet drar ner betyget avsevärt. Oredan vid frukosten (kaffemaskiner som behövde rengöras vilket personalen ignorerade) samt avsaknaden av något så elementärt som ost bör också nämnas. Att sedan bli inträngd i ett hörn i hissen när personal pressade sig på med en brickvagn, och ytterligare en anställd klämde sig in på nästa våning är inte gott bemötande av hotellgäster.
Séjour de 3 nuits en avril 2024
Réponse de Jan Coskun General Manager le 9 avr. 2024
Dear Carina,Thank you for your review. I apologise for the inconveniences that you have addressed in your writing, and the issues you've raised will be looked into so that we may do right by our future guests.I hope that we have the chance to welcome you again in the future.Warm Regards,

10/10 Excellent

ARIADNA

Voyage en famille
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Es un hotel hermoso que te hace sentir la vibra de Edimburgo definitivamente regresaría, es espectacular
Séjour de 1 nuit en avril 2024
Réponse de Jan Coskun General Manager le 9 avr. 2024
Dear Ariadna,Thank you for your positive review. I'm glad to read that you have enjoyed your stay with us overall and I hope we can welcome you again.Haste Ye Back!

10/10 Excellent

Susan

Voyage en couple
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Excellent. Beautiful hotel and spacious room. Location is perfect for walking around town. Please be aware that parking is off site and about a 10 minute walk from the property. It was a little challenging for us to find the parking.
Séjour de 1 nuit en mars 2024
Réponse de Jan Coskun General Manager le 9 avr. 2024
Dear Susan,Thank you for your positive review. I'm glad to read that you have enjoyed your stay with us overall and I hope we can welcome you again.We will look into the parking instructions being clearer for our future guests.Haste Ye Back!

10/10 Excellent

Justin

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Séjour de 3 nuits en avril 2024
Réponse de Jan Coskun General Manager le 9 avr. 2024
Dear Justin,Thank you for your positive review. I'm glad to read that you have enjoyed your stay with us overall and I hope we can welcome you again.Haste Ye Back!

10/10 Excellent

Sheung Yung, Hong Kong

Voyage en famille
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Excellent location
Séjour de 4 nuits en janvier 2024
Réponse de Jan Coskun - General Manager le 1 avr. 2024
Dear Sheung Yung,Thank you for your review. I'm glad you enjoyed your stay and please come again soon!Kindest Regards,

10/10 Excellent

Claire Louise

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Séjour de 3 nuits en mars 2024
Réponse de Jan Coskun, General Manager le 6 avr. 2024
Dear Claire Louise,Thank you for your positive review. I'm glad you have enjoyed your time with us and I hope we can welcome you again soon.Haste Ye Back!Kindest Regards,

10/10 Excellent

Donald

Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
This was a great hotel. Centrally located. Across the street from Waverly Station and you can walk to most anything in the city. Staff was very nice and the rooms and common areas were kept clean. The restaurant had a good selection of classic Scottish fare and reasonably priced.
Séjour de 6 nuits en mars 2024
Réponse de Jan Coskun - General Manager le 1 avr. 2024
Dear Donald,Thank you for you positive review. I'm pleased to see that you've enjoyed your stay with us, and I hope we can welcome you again sometime soon.Haste Ye Back!Kindest Regards,

10/10 Excellent

Henry

Voyage en couple
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Absolutely fantastic
Séjour de 1 nuit en mars 2024
Réponse de Jan Coskun - General Manager le 30 mars 2024
Dear Henry,Thank you for your positive review. I'm glad to see you have enjoyed your time with us and I hope we can welcome you again in the future.Haste Ye Back!

10/10 Excellent

Charlotte

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
I came to Scotland to celebrate my 50th birthday and when the front desk found out they sent chocolates to our room and a bottle of champagne! They made my week and my birthday so very special and we will for sure stay here again!
Séjour de 6 nuits en mars 2024
Réponse de Jan Coskun - General Manager le 30 mars 2024
Dear Charlotte,Thank you for your positive review. I'm pleased to read that we managed to make your special day all the more memorable. I hope we have the chance to welcome you again soon.Haste Ye Back!

10/10 Excellent

Becky

Voyage en famille
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Beautiful old hotel. Staff was very professional and attentive. Our suite was gorgeous. Beautiful views. Spacious.
Séjour de 3 nuits en mars 2024
Réponse de Jan Coskun - General Manager le 27 mars 2024
Dear Becky,Thank you for your positive review. I'm pleased to read that you have enjoyed your stay with us and I hope that we can welcome you again sometime soon.Kindest Regards,

10/10 Excellent

Sarah

Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Our room was spacious & beautiful. The hotel staff was friendly & helpful & the hotel itself was clean & central to everything. Great hotel & stay.
Séjour de 3 nuits en mars 2024
Réponse de Jan Coskun - General Manager le 27 mars 2024
Dear Sarah,Thank you for your positive review. I'm pleased to read that you have enjoyed your stay with us and I hope we can welcome you again sometime soon.Haste Ye Back!Kindest Regards,

10/10 Excellent

James, Solvang

Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Excellent accommodations. The staff was friendly, prompt and very helpful. The food in the restaurant was delicious and there were other options within walking distance. The property is in old town where history took place. The train station is just across the street and that was very convenient for those travelers coming by train. The only item to note is that the nearby bridge is being reconstructed so there is some congestion from the construction site; however, we did not hear it from our room
Séjour de 3 nuits en mars 2024
Réponse de Jan Coskun - General Manager le 23 mars 2024
Dear James,Thank you for your positive review. I'm pleased to read that you have enjoyed your stay and I hope that we can welcome you again in the near future.Haste Ye Back!

10/10 Excellent

Glenn

Voyage en couple
Room was fabulous , Views of the castle and princess street. Ordered room service , meals were excellent . Only problem was finding access to the Market Street entrance , due to work on the north bridge street. Suggestion would be to advise the postal code of that enterance,or a nearby business on market street . Great stay , have stayed our last four trips to Edinburgh.
Séjour de 3 nuits en mars 2024
Réponse de Jan Coskun - General Manager le 23 mars 2024
Dear Glenn,Thank you for your positive review. I'm pleased to read that you enjoyed your stay, and I hope that we have a chance to welcome you again in the future.I apologise you had trouble finding the Market Street Entrance. Directions should have been in your confirmation. If they were not, I am truly sorry. This would have been remiss of us.Haste Ye Back!

10/10 Excellent

Kimberly, Fall River

Voyage en famille, Voyage en groupe
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Beautiful hotel and perfect location!
Séjour de 2 nuits en mars 2024
Réponse de Jan Coskun General Manager le 10 mars 2024
Dear Kimberly, Thank you very much for taking the time to leave us a review. Looking forward to welcoming you back in Edinburgh! Kindest Regards, Jan Coskun General Manager

10/10 Excellent

Amy

Voyage en famille
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Beautiful rooms and the perfect spot to enjoy Edinburgh. All three rooms we had were very comfortable and designed lovely.
Séjour de 1 nuit en mars 2024
Réponse de Jan Coskun General Manager le 9 mars 2024
Dear Amy, Thank you so much for taking the time to leave us such good Feedback. We are happy that you enjoyed the comfort and spaciousness of our room. Looking forward to welcoming you back in Edinburgh! Kindest Regards,

6/10 Satisfaisant

Martyn

Séjour de 1 nuit en février 2024
Réponse de Jan Coskun - General Manager le 23 mars 2024
Dear Martyn,Thank you for your review. I would be keen to learn how we could have gotten a full 5 out of 5. Please feel free to be in touch with me personally so that I may know more about your experience and how we can improve for future guests.I look forward to hearing from you.Haste Ye Back!

10/10 Excellent

Clive

Voyage en couple
Les points forts : Équipements
Easy access from railway station ,entrance to hotel on same level as road via doorway to lift. Friendly and helpful staff through out the hotel
Séjour de 2 nuits en février 2024
Réponse de Jan Coskun - General Manager le 21 févr. 2024
Dear Clive,Thank you for your review. We appreciate your kind words, and I hope we can welcome you again in the future.Kindest Regards,

10/10 Excellent

Alison

Séjour de 3 nuits en février 2024
Réponse de Jan Coskun - General Manager le 21 févr. 2024
Dear Alison,Thank you for your review. I hope we can welcome you again in the future.Kindest Regards,

10/10 Excellent

Sophie

Voyage en famille
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
I went to stay in this hotel with my mum for valentines and in our room they put some chocolates in are room and Theo’s was a people were nice and I can wait to come back. I had so much fun. Zara-rose, 8 years old.
Séjour de 1 nuit en février 2024
Réponse de Jan Coskun - General Manager le 21 févr. 2024
Dear Sophie,Thank you for your review. I hope we can welcome you again in the future.Kindest Regards,

10/10 Excellent

M S

Voyage en famille
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Great hotel which is conveniently located opposite Waverley Train station. Staff all very friendly and polite. All the visitor attractions nearby.
Séjour de 1 nuit en février 2024
Réponse de Jan Coskun - General Manager le 21 févr. 2024
Dear M.S,Thank you for your review. I hope we can welcome you again in the future.Kindest Regards,

10/10 Excellent

Ian

Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Loved our wee room, great location
Séjour de 1 nuit en février 2024
Réponse de Jan Coskun General Manager le 18 févr. 2024
Thank you, Ian, for your brilliant review! We do our best to make our guest's experience unforgettable! Looking forward to welcoming you back in Edinburgh! Kindest Regards, Jan Coskun General Manager

4/10 Médiocre

Philip

Voyage en couple
Les points forts : Propreté et personnel et service
Les points faibles : Infrastructures et conditions de l’hébergement
Work underway at front of property which was heard in room until early in morning. Air conditioning not working and we were given a Dyson fan to heat room which had to be switched off at night so noise from it did not keep us awake. Told engineers would fix air con fault but after 2 days we left with Dyson still in place. Wind got up on second night and caused horrendous banging which appeared to come from window frame on room next door. Has to sleep with ear plugs which forrtunately i carry. Scotsman to date have failed to reply to my email regarding our stay. Overall, disappointing.
Séjour de 2 nuits en février 2024
Réponse de Jan Coskun General Manager le 18 févr. 2024
Dear Mr. Etherson,I apologize for the inconvenience and disappointment you experienced during your recent stay at The Scotsman. Your feedback is invaluable to us, and we are actively working to address the root causes of the issues you highlighted. I apologize again for the inconvenience and appreciate your patience and understanding. Thank you, and I hope to have the chance to welcome you back for a much-improved stay.

8/10 Bien

Jiao

Séjour de 2 nuits en février 2024
Réponse de Jan Coskun - General Manager le 14 févr. 2024
Dear Jiao,Thank you for your positive review. I hope we can welcome you again in the future.Kind Regards,

10/10 Excellent

James

Séjour de 1 nuit en janvier 2024
Réponse de Jan Coskun - General Manager le 23 mars 2024
Dear James,Thank you for your positive review. I'm pleased to read that you have enjoyed your time with us. I hope that we can welcome you again in the future.Haste Ye Back!

10/10 Excellent

Mark, Longview

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
What a beautiful historic boutique hotel with a friendly and helpful staff. Loved it!!
Séjour de 3 nuits en janvier 2024
Réponse de Jan Coskun General Manager le 1 févr. 2024
Thank you very much for taking the time to leave us a review. Looking forward to welcoming you back in Edinburgh! Kindest Regards,

8/10 Bien

Wei Hsin

Voyage en famille
Les points forts : Propreté et personnel et service
The heater was not working in the first day, under -2 temperature in the winter. The staff should test the facilities in advance, considering such a classic, high-end, quality hotel.
Séjour de 2 nuits en janvier 2024
Réponse de Yours sincerely, Jan Coskun General Manager le 1 févr. 2024
Dear Guest,Thank you for taking the time to share your feedback. I sincerely apologize for the issues you experienced as it is not a reflection of our usual standards nor what we aim for. I have reviewed your feedback with the team and we will use it to improve our services.Thank you again for your time and feedback.

10/10 Excellent

Iain, Paisley

Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Excellent property. Room and room views were perfect. The renovation is lovely and the staff couldn't be nicer. Location is great too with great access to the Royal Mile from floor 4 or to train station and beyond to the north from the level 0 entrance. All around a very nice experience, would highly recommend this hotel. We will be back.
Séjour de 1 nuit en janvier 2024
Réponse de Jan Coskun General Manager le 1 févr. 2024
Dear Iain, Thank you very much for taking the time to leave us a review. Looking forward to welcoming you back in Edinburgh! Kindest Regards, Jan Coskun General Manager

6/10 Satisfaisant

H Y

Les points forts : Propreté et personnel et service
Room is cold. Toilet has strong smell probably due to old sewage system.. However staffs are friendly. This is a elegant hotel.
Séjour de 3 nuits en janvier 2024
Réponse de Jan Coskun General Manager le 1 févr. 2024
Thank you very much for taking the time to leave us a review. Looking forward to welcoming you back in Edinburgh! Kindest Regards, Jan Coskun General Manager

10/10 Excellent

Ciara

Voyage en famille
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Séjour de 2 nuits en janvier 2024
Réponse de Jan Coskun - General Manager le 19 janv. 2024
Dear Ciara,Thank you for your valuable feedback. We are looking forward to welcoming you back here at The Scotsman Hotel for your future visits to beautiful Edinburgh. Kindest Regards, Jan Coskun General Manager

10/10 Excellent

Jessica

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Fantastic way to celebrate occasions
Spent a night here as part of a long trip for our honeymoon/birthday and they gave us such a fantastic room (903) massive space with a little viewing gallery of the balmoral hotel. Was greeted with birthday chocolates and a bottle of Prosecco and Stephen (I hope that was his name) explained how to use everything in the room and where to find things. Queenie at reception was really friendly and nice and helped to explain how the heating worked (not used to it and she kindly explained that it will blow cool air out once in a while but it does indeed work). Was a bit tricky to find initially from Waverley station because the door to the hotel was quite small and there were no proper signage outside saying where the entrance with the lift lobby was so it looked like you had to walk up the massive flight of stairs to get to the hotel lobby.
View from the hotel of the Balmoral Hotel
Séjour de 1 nuit en janvier 2024
Réponse de Jan Coskun - General Manager le 19 janv. 2024
Dear Jessica,Thank you for your valuable feedback. Stephen and Queenie are great assets to our team. We are looking forward to welcoming you back here at The Scotsman Hotel for your future visits to beautiful Edinburgh. Kindest Regards, Jan Coskun General Manager

10/10 Excellent

Jim, Ladera Ranch

Séjour de 1 nuit en janvier 2024
Réponse de Jan Coskun - General Manager le 10 janv. 2024
Dear Jim,Thank you for your perfect score. I'm glad to see that you enjoyed your stay. I hope that we can welcome you again sometime soon.Haste Ye Back!Yours Sincerely,

10/10 Excellent

Francy

Séjour de 1 nuit en janvier 2024
Réponse de Jan Coskun - General Manager le 10 janv. 2024
Dear Francy,Thank you for your positive review! I hope we can welcome you again sometime soon.Haste Ye Back!Yours Sincerely,

10/10 Excellent

Lynn

Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
From the moment we walked into the hotel everything was perfect, staff were incredibly helpful. We also booked the date night package in the picture house which I’d definitely recommend. The room was big, clean and modern. Couldn’t fault a thing. It was one of the more expensive options in the city but definitely worth the money and then some!
Séjour de 2 nuits en janvier 2024
Réponse de Jan Coskun - General Manager le 10 janv. 2024
Dear Lynn,I'm very glad to read that you enjoyed your stay with us. The team will pleased to hear such good feedback. I hope that we can welcome you again sometime in the near future.Haste Ye Back!Yours Sincerely,

10/10 Excellent

Penny

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
What an amazing hotel. Just lovely. Nothing was too much trouble. I asked for a bath.
Séjour de 2 nuits en décembre 2023
Réponse de Jan Coskun General Manager le 7 janv. 2024
Dear Penny,Thank you for your valuable feedback & great rating. Looking forward to welcoming you back soon here at The Scotsman Hotel. Many Thanks,

6/10 Satisfaisant

Sharon

Les points forts : Propreté et personnel et service
Les points faibles : Confort de la chambre
Disappointed
We got back to our room and after an hour of waiting for the room to warm up I contacted reception and complained. They came to the room and played around with the thermostat and said to give it another hour to see if it heats up. This did not work and we had to get changed in a cold room ( which makes it worse because my wife is suffering with cancer). We told reception on the way out and they put a Dyson heater in the room which worked. On check out we were asked about our stay and we said about the room temperature only to be told it’s an old hotel. We do not expect to pay £365 for a room to have to have portable fans to heat up a room (after a couple of hours. We were also not happy with the view from the room. We paid extra for a city view and the windows were absolutely filthy, to the point where you could hardly see out of the window
Séjour de 1 nuit en décembre 2023
Réponse de Jan Coskun - General Manager le 10 janv. 2024
Dear Sharon,Thank you for your review.I was sorry to read that you experienced the issues you wrote about regarding the heating and the dirty windows. Please note that your feedback has been passed on to the relevant people, and I hope you can give us another chance in the future.Yours Sincerely,