Draps en coton égyptien, literie de qualité supérieure

Avis sur Radisson Collection Hotel, Royal Mile Edinburgh

5 out of 5
Radisson Collection Hotel, Royal Mile Edinburgh
1 George IV Bridge, Edinburgh, Scotland

Avis

9,0

Merveilleux

Note des voyageurs de 10 (Excellent), d’après 614 avis sur 1000." "
Note des voyageurs de 8 (Bien), d’après 264 avis sur 1000." "
Note des voyageurs de 6 (Satisfaisant), d’après 78 avis sur 1000." "
Note des voyageurs de 4 (Médiocre), d’après 29 avis sur 1000." "
Note des voyageurs de 2 (Horrible), d’après 15 avis sur 1000." "

9,2/10

Propreté

9,2/10

Personnel et service

8,6/10

Équipements

9,0/10

Infrastructures et conditions de l’hébergement

5,6/10

Écoresponsabilité

Avis

6/10 Satisfaisant

Raymond, Paris

Voyage en famille
Les points forts : Propreté
Petits déjeuners à fuir absolument Longues files d’attente Personnel dépassé et peu concerné au P dej Pas de facture en partant et pas plus après comme promis par mail.
Séjour de 3 nuits en décembre 2019
Réponse de Thom C le 4 janv. 2020
Dear Raymond, We appreciate you taking a moment of your time to leave a review and some feedback from your recent stay at Radisson Collection Edinburgh. I do apologise that our breakfast did not live up to expectation, I have passed your details on to our Restaurant Manager to ensure that going forward we are delivering an exceptional breakfast experience to all of our guests. I have since sent on your invoice to the email provided upon check in. We hope to welcome you back to Edinburgh again in the near future. Best Regards, Thom Chalmers Guest Relations Manager

8/10 Bien

Voyageur vérifié

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Séjour de 5 nuits en novembre 2019
Réponse de Thom C le 27 nov. 2019
Dear guest, Thank you for taking a moment to leave a review of your recent stay at Radisson Collection Edinburgh. We are delighted to see that you enjoyed your stay, we hope to get the chance to welcome you back to the City of Edinburgh in the near future. Best Regards, Thom Chalmers Guest Relations Manager

10/10 Excellent

HC, Montreal

Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Propre. Personnel très sympathique . Accueil impeccable.
Séjour de 2 nuits en novembre 2019
Réponse de Georgios Miliaras le 14 nov. 2019
Dear guest, we would like to express a warm thank you for your positive review from behalf of all of our staff. Thank you. Kind regards, Night Manager Georgios Miliaras

10/10 Excellent

Voyageur vérifié

Séjour de 4 nuits en septembre 2019
Réponse de Radisson Collection le 21 sept. 2019
Dear Guest, Thank you for your review. We truly appreciate your feedback. We hope to welcome you again soon. Regards Abbie Guest Service Executive. Radisson Collection Edinburgh

6/10 Satisfaisant

Voyageur vérifié

Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
très bien situé. très mal insonorisé. trop de bruit de l'extérieur. Prise de caution, 100 livres sterling pour 2 nuits. Une honte.
Séjour de 2 nuits en avril 2019
Réponse de Laura B le 8 mai 2019
Dear Guest, Thank you for taking the time to review your recent stay. We are very pleased that you enjoyed your time with us in Edinburgh. We do hope to welcome you again to the Radisson Collection in the near future! Kind regards, Laura B Guest Services

10/10 Excellent

Patrick

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
excellent
très positif
Séjour de 4 nuits en avril 2019
Réponse de Heather - Guest Relations Manager le 27 avr. 2019
Nous vous remercions d'avoir pris le temps de partager votre avis sur ce site. C'est un véritable plaisir de lire que votre expérience parmi nous fut aussi mémorable. Nous sommes également ravis que vous ayez apprécié la qualité du service et des équipements. Nous espérons vous accueillir à nouveau parmi nous dans un futur proche. Bien cordialement,

6/10 Satisfaisant

Voyageur vérifié

Les points forts : Propreté, équipements, infrastructures et conditions de l’hébergement
Les points faibles : Personnel et service
La chambre était propre. Je n'ai rien à reprocher.
Séjour de 2 nuits en mars 2019
Réponse de Heather - Guest Relations Manager le 6 avr. 2019
Thank you for taking the time to leave some feedback about your recent stay. We hope to welcome you again very soon. Kind regards,

6/10 Satisfaisant

Voyageur vérifié

Les points forts : Propreté et infrastructures et conditions de l’hébergement
Les points faibles : Personnel et service
La chambre était propre. Je n'ai rien à reprocher.
Séjour de 2 nuits en mars 2019
Réponse de Heather - Guest Relations Manager le 6 avr. 2019
Thank you for taking the time to leave some feedback about your recent stay. We hope to welcome you again very soon. Kind regards,

10/10 Excellent

j b

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Perfect spot to enjoy this amazing city
OnLy one night spent there but it was a really good experience. Staff was very nice, helpful, anticipating my needs. Left for the airport at 4:30 in the morning, one member of the team prepared a coffee. They also kindly upgraded me to a room with an amazing view. The neighborhood is not the most exciting of the city though everything is reachable by a walking distance. The room was pretty modern but very comfortable. All the amenities needed. Very clean. Spacious and comfortable bed.
Séjour de 1 nuit en février 2019
Réponse de Laura B le 2 mars 2019
Dear j b, Thank you for taking the time to review your recent stay. I am delighted to see that you enjoyed your time with us in Edinburgh, and felt comfortable in your room! I hope you made the best of our location to explore the city, and I will pass on your kind comments onto the team as well, as it is always a pleasure to hear! We do hope to welcome you again to the Radisson Collection in the near future! Kind regards, Laura B Guest Services

10/10 Excellent

Carine

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Tres bon hotel central
Une premiere visite tres reussie dans un hotel moderne tres bien placé dans okd town permettant de tout visiter a pieds
Séjour de 3 nuits en février 2019
Réponse de Thom Chalmers le 16 févr. 2019
Dear Carine, Thank you for taking a moment of your time to leave a lovely review! I am very much delighted to hear that you enjoyed your recent stay with us and that you took advantage of our central location in the Old Town of Edinburgh. I hope we get the chance to welcome you back in the near future. Best Regards, Thom Chalmers Guest Relations Manager

10/10 Excellent

Alexandre

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Très bon court séjour d'affaires à Edimbourg
Court séjour d'affaires à Edimbourg. Hotel haut de gamme, prestations de bon niveau. Personnel attentionné Chambres spacieuses avec vue sur le centre ville
Séjour de 1 nuit en décembre 2018
Réponse de Laura le 17 déc. 2018
Cher Alexandre, C’est avec plaisir que l’équipe du Radisson Collection Hotel constate que votre séjour dans notre hôtel a été agréable et que vous reviendrez lors de votre prochaine séjour dans la région. Au plaisir de vous accueillir très vite de nouveau. Cordialement, Laura Guest Services

4/10 Médiocre

Gustave

Les points faibles : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Nous avons été très déçus de ce séjour qui a suive celui passé au Radisson Blu d'Edimbourg. La propreté, le service en chambre et aux restaurants ainsi que la qualité des produits n'étaient pas à la hauteur!
Séjour de 3 nuits en juin 2018
Réponse de Laura B le 20 juin 2018
Cher Gustave, Merci d'avoir évalué votre récent séjour. Je suis très déçu que votre récent séjour n'ait pas été à la hauteur des attentes, nous sommes conscients des problèmes et nous étudions actuellement. Nous vous tiendrons au courant. Sincères amitiés, Laura Guest Services

10/10 Excellent

cyril, Bastia

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
hôtel idéalement situé
L’hôtel est parfaitement situé si vous souhaitez séjourner à Edimbourg. Il se trouve au croisement de nombreuses activités dont le château, grassmarket, royal mile (j'en oublie!). L'arrêt des bus sightseeing est presque au pied de l'hôtel. C'est une ville à visiter aussi bien en famille, qu'en couple, voire entre amis. un week end de 3 jours n'a pas suffit à faire les nombreuses activités proposées
Séjour de 3 nuits en avril 2018

8/10 Bien

Voyageur vérifié

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Excellent séjour au G&V Royal Mile Hotel Edinburgh
le G&V Royal Mile Hotel Edinburgh est très bien situé et facile d'accès, ce qui permet de se déplacer facilement aussi bien à pieds qu'en bus pour voir et visiter les environs. La chambre qui nous a été proposée avec le mini bar était de tout confort et très propre. Des peignoirs ainsi que des chaussons sont également mis à disposition. La salle d'eau avec douche est spacieuse et offre un nécessaire de toilette convenable pour un court séjour. Le personnel est serviable et très à l'écoute. Le petit déjeuner soit continental, soit à la carte est plus que copieux. Globalement, l'hôtel est plus que correct et je le recommande.
Séjour de 2 nuits en janvier 2018
Réponse de Catherine le 26 févr. 2018
Thank you so much for your wonderful review of your recent stay at G&V! I'm so pleased to hear that you made the most of our fantastic central location in addition to the complimentary amenities in your room. I'll also be sure to share your feedback regarding breakfast with the Restaurant and Kitchen team as they'll be delighted to hear it. We hope to welcome you back soon! Best regards, Catherine Guest Services

8/10 Bien

Voyageur vérifié

Les points forts : Propreté, infrastructures et conditions de l’hébergement, confort de la chambre
très bien
très bien situé et Milou a bien aimé la chambre spacieuse
Séjour de 2 nuits en janvier 2018
Réponse de Catherine le 18 févr. 2018
Dear Guest, Thank you for a lovely review! I'm so pleased you enjoyed our fantastic central location and our wonderful bedrooms. We hope to see you again soon! Best regards, Catherine Guest Services

10/10 Excellent

Voyageur vérifié

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Amazing
Séjour de 1 nuit en septembre 2017

8/10 Bien

Valérie

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Séjour de 1 nuit en août 2017

10/10 Excellent

Boris, Toulouse

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Hotel dans le vieux centre
Accueil excellent, un hôtel proche de toutes commodités, des chambres récentes et décorées de manière moderne et un personnel très accueillant
Réponse de Guest Services le 28 avr. 2017
Dear Boris, Thank you for such a fantastic review of your recent stay here at the G&V Hotel. We are in great position here in Edinburgh and take great pride in delivering the best possible service. I am glad that you enjoyed your stay and would love to see you here again. Craig Nichol

10/10 Excellent

laurent

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Bel hôtel
Très bel hôtel bien situé entre château et cathédrale st gilles, accueil charmant, à recommander
Réponse de General Manager le 25 nov. 2016
Thank you for leaving such a nice review of the G&V Hotel. We would love to have you back with us anytime! Craig Nichol Assistant Front Office Manager

10/10 Excellent

Valérie, Nice

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Hôtel exceptionnel en plein centre
Situé en plein centre des activités d'Edimbourg, cet hôtel est parfait pour découvrir la ville

8/10 Bien

Patrick, Paris

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Bien, pas au niveau attendu d'un 5 étoiles
Hôtel à la décoration contemporaine. Très belle situation géographique dans la vieille ville. Manque de chance avec des travaux dans la rue près de la fenêtre (nous étions au 1er étage) un dimanche matin (travaux de voirie indépendantes de l'hôtel). Machine à café sale. belle décoration intérieure dans une chambre correcte en dimension sans plus. Un personnel très agréable. Au global, et au niveau du prix élevé, prestation très honnête mais pas d'un niveau attendu pour un 5 étoiles, pas d'étonnement ou de sentiment d'une prestation haut de gamme.
Réponse de Ann le 21 mai 2016
Merci beaucoup pour votre examen détaillé . Nous sommes désolés d'entendre parler de votre machine à café , il est regrettable que nous ne savions pas à ce sujet au moment que nous aurions pu résoudre ce problème pour vous. Nous espérons vous accueillir à nouveau à l'hôtel à l'avenir et de wow vous avec le service 5 * , nous sommes fiers . Sincères amitiés Sarah Guest Services exécutifs

8/10 Bien

Stefan

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Séjour de 4 nuits en août 2022

2/10 Horrible

GEORGE

Voyage en famille
Les points faibles : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
It was closed your Pic was from a year ago it is covered in scaffolding and not open for 6 months I paid in advance and had to pay again at a sister Hotel (Raddisson) who demanded £2900. when I had pd over £3400 to Expedia. When can I expect my money back ? Overall a disaster by Expedia No info on change of hotel and you still advertise the one I booked as open ??? George Kennedy Bettex@mac.com Tel 07785316171
Séjour de 7 nuits en août 2022

10/10 Excellent

John

Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Wonderful location, comfy towels, excellent breakfast. Great atmosphere. Quiet. Restaurants right next door. Large bathtub.
Séjour de 4 nuits en mai 2022

2/10 Horrible

Richard

Les points faibles : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Closed hotel on arrival
The hotel was closed on the dAY of arrival,
Séjour de 3 nuits en octobre 2021
Réponse de Will Harrington le 7 nov. 2021
Dear Richard, Thank you for your review. Please accept my apology, as you mentioned the hotel is indeed closed for renovation works. We were able to move your booking to our sister hotel Radisson Blu, located just a few minutes from ourselves and I hope you had a pleasant stay. Thanks again for your review and I hope we can welcome you To Radisson Collection in future. Kind Regards, Will Harrington Front Office Manager

10/10 Excellent

Emma

Séjour de 2 nuits en septembre 2021

2/10 Horrible

Angela

CLOSED
The hotel has been closed for sometime for extensive work to the building. The hotel only rang us the day before to tell us and hotels.com are still selling rooms. Please check…..
Séjour de 2 nuits en septembre 2021
Réponse de Will Harrington le 7 nov. 2021
Dear Angela, Thank you for your review. Please accept my apology, as you mentioned the hotel is indeed closed for renovation works. We were able to move your booking to our sister hotel Radisson Blu, located just a few minutes from ourselves and I hope you had a pleasant stay. Thanks again for your review and I hope we can welcome you To Radisson Collection in future. Kind Regards, Will Harrington Front Office Manager

10/10 Excellent

john

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Séjour de 1 nuit en juillet 2021

8/10 Bien

Voyageur vérifié

Séjour de 1 nuit en juillet 2021

6/10 Satisfaisant

Laura

Les points faibles : Infrastructures et conditions de l’hébergement et confort de la chambre
Disappointing
Disappointing, we booked for radisson collection and received a call day before saying due to building work we were being moved to radisson blu, we were told our room would be upgraded 2 levels to a premium and we would get free parking so thought that was reasonable. My expectations for what we paid were pretty high, over £400 for 2 nights inc breakfast, What we got was distinctly average and no where near worth what we paid. The room was cold, dark and very dreary, no remote for TV, no milk for tea/coffee, no mini bar, no walk in shower, just a bath with shower in it. Staff at reception were pleasant and friendly so no fault there at all. Breakfast again disappointing, had to send back as it was cold for reheating! We paid extra for breakfasts but were so disappointed on the Saturday we went elsewhere on the Sunday! I’m honestly not one for complaining and had we only paid maybe £100 -£150 it would have been ok, however for what we paid s it was so disappointing, would not recommend at all!
Séjour de 2 nuits en mai 2021

4/10 Médiocre

David

Voyage en famille
Les points forts : Propreté et personnel et service
Les points faibles : Infrastructures et conditions de l’hébergement et confort de la chambre
Séjour de 2 nuits en mai 2021

4/10 Médiocre

Olgha

Les points forts : Personnel et service
Les points faibles : Propreté, infrastructures et conditions de l’hébergement, confort de la chambre
Stay in Raddisson Blue when booked at Collection h
To whom it may concern, I booked your 5 * Collection hotel in Edinburg for a high price, without realising that as the NHS worker I have a discount. I was advised that I could get an upgrade due to this and rebooked again. Then I was told that your Collection hotel will be still closed at the time of my stay. So I was rebooked at the Radisson Blue, which was disappointing in itself as this is 4* hotel. I was promised further upgrade if available. The hotel was empty on the day if our arrival. I asked reception for the promised upgrade but was told that this was already done. The room was a suit, which I was promised initially but see the photos below please. Stains, scratches, really not something that you expect when you intend to stay in a 5* hotel and especially when you pay for it! Disappointing even more knowing that the hotel was empty and closed for long periods of time due to SARS-CoV2 pandemic and at least stains could of been cleaned! Friendly staff at the breakfast though! Kind regards, Dr Asatiani
Stains on the sofa
Stains on the sofa
Stains on the sofa
Scratches at the bed’s headboard
Séjour de 2 nuits en mai 2021

10/10 Excellent

Warren

Voyage d’affaires
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Radisson over and beyond!
Great stay. Team on point throughout the difficult Covid period
Séjour de 2 nuits en décembre 2020
Réponse de Fabio le 22 déc. 2020
Dear Warren, Thank you for your review and for staying with us. We hope to see you soon!

6/10 Satisfaisant

Julian, Frankfurt, Hessen

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Sehr gute Lage! Ansonsten kein 5-Sterne-Standard, höchstens 4. Geschmacklose Lobby, düsterer Frühstücksraum. Frühstück auch dürftig. Zimmer dafür ganz nett, aber kein Luxus. Ein gesichtsloses Hotel wie jedes andere, mit vernünftigem Standard. Nichts Besonderes. Personal allerdings sehr freundlich.
Séjour de 5 nuits en octobre 2020
Réponse de Fabio le 18 oct. 2020
Dear Julian, Thank you for your feedback and for your recent stay with us. I am sorry you were not impressed by our hotel, unfortunately due to Coronavirus, most of our services have been suspended, we hope to shine again soon. Best Regards,

10/10 Excellent

Richard, Essex

Voyage avec des animaux de compagnie, Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Everything was perfect. Reception Staff were friendly and very helpful even when I collected my car from the sister hotel Radisson Blu car park. The room and location were excellent. Breakfast and the lady in the breakfast room were lovely. I would definitely recommend and stay again.
Séjour de 1 nuit en octobre 2020
Réponse de Alina le 6 oct. 2020
Dear Richard, Thank you for your feedback regarding your stay at Radisson Collection Hotel, Edinburgh. We are pleased to hear that you enjoyed your time with us. We hope to welcome you back to our hotel in the near future. In the meantime, please, stay safe. Warm regards, Front Office Team

6/10 Satisfaisant

C

Les points faibles : Personnel et service
Too stark
No bar or restaurants open. A bit too modern for me. A bit stark
Séjour de 1 nuit en octobre 2020
Réponse de Fabio le 5 oct. 2020
Dear guest, Thank you for staying in our hotel and for your business. I am sorry for the outlets being currently closed, we are looking forward to open them very soon. Best Regads,

10/10 Excellent

Mark, Ilkley

Voyage d’affaires
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Straightforward and welcoming despite all the COVID hurdles
Séjour de 1 nuit en septembre 2020
Réponse de Radisson Collection le 1 oct. 2020
Dear Mark, Thank you very much for you your feedback we are so pleased to see you enjoyed your stay with us. Kind Regards, Abbie.

10/10 Excellent

Lauren

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Séjour de 2 nuits en septembre 2020
Réponse de Fabio le 29 sept. 2020
Dear Lauren, Thank you for your recent stay with us. I am glad to read you have enjoyed your stay with us. We invite you to visit us again soon. Best Regards,

10/10 Excellent

Vito, Glasgow

Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Everything was fantastic, the staff were great. They were so helpful, attentive and friendly, anything you needed they got it. The cleanliness of the rooms and public bathrooms in the hotel were outstanding really surprised in the best way possible. The beds were comfy, you can cast Netflix and Spotify to the tv so you are always entertained in the room. 10/10 stay and will definitely be visiting again.
Séjour de 2 nuits en septembre 2020
Réponse de Barbara - Front Office Supervisor le 29 sept. 2020
Dear Vito, thank you for taking the time to leave your feedback on your recent stay in our hotel. We are delighted to see you enjoyed yourself and appreciated the high standard of our cleanliness, one of our main focuses during these strange times. I will pass your nice comments to rest of our staff. We hope to welcome you back in the future. In the meantime, please, stay safe. Best Regards.

10/10 Excellent

Voyageur vérifié

Séjour de 1 nuit en septembre 2020
Réponse de Fabio le 29 sept. 2020
Dear guest, Thank you for your recent stay with us. I am glad to read you have enjoyed your stay with us. We invite you to visit us again soon. Best Regards,

8/10 Bien

Voyageur vérifié

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
September City Break
Room was spacious, comfortable and clean. Bed and rainfall shower were particular highlights. Location was perfect for a city centre break with little to no noise from outside heard. Reception staff were polite and helpful as were waiting staff in restaurant. The only improvement that could be made would be that service at breakfast was a little slow but staff were keen to apologise and rectify this when it was raised.
Séjour de 1 nuit en septembre 2020
Réponse de Barbara - Front Office Supervisor le 29 sept. 2020
Dear guest, thank you for taking the time to leave your feedback on your recent stay in our hotel. We are delighted to see you enjoyed yourself, liking in particular our rooms and amazing location. I apologise for the slowness at breakfast, but thank you for the feedback. It will help us improve our service. I will pass your nice comments to rest of our staff. We hope to welcome you back in the future. In the meantime, please, stay safe. Best Regards.

10/10 Excellent

Erika, Zanica (BG)

Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Hotel di design moderno posizionato in modo ottimale a due passi dalla Royal Mile. Mi hanno positivamente colpito sia la pulizia esemplare della struttura sia la cortesia dello staff. Inoltre, ho riscontrato la massima attenzione per le procedure di contrasto al Covid-19 negli ambienti comuni. Alla reception ci hanno offerto un upgrade gratuito alla camera di categoria superiore e ci hanno permesso di effettuare un check in anticipato ed un late check out. Ottima la colazione. Non ho riscontrato elementi negativi durante il mio soggiorno.
Séjour de 2 nuits en septembre 2020
Réponse de Fabio Angelino le 27 sept. 2020
Gentile Erika, fa molto piacere ricevere un feedback così positivo, farò in modo che anche i miei colleghi possano leggerlo. La aspetto di nuovo presso la nostra struttura. Cordiali Saluti,

8/10 Bien

Karen

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Great hotel, great location.
Beautiful hotel in an ideal location for exploring Edinburgh. Check in was friendly and quick. Our room was on the third floor overlooking Victoria Street. Very quiet. A small room but with plenty of space and good storage. The bedside tables are rather low but we found we adjusted to this. Bathroom is lovely with a fabulous walk in shower with rainfall head. Felt very high end. Super comfortable beds with soft linen, good pillows and a duvet that was cosy but not heavy. Air conditioning in the room was a bonus. Car parking was at the Radisson Blu hotel resulting in a short walk up the Royal Mile. Covid meaures were good throughout the hotel but meant that the bar was not open for evening drinks. Not major but would’ve been nice to relax with a drink in the evening without having to leave the hotel. Would definitely recommend this hotel and will definitely be back.
Séjour de 2 nuits en septembre 2020
Réponse de George le 26 sept. 2020
Dear Karen, Thank you so much for showing patience, understanding and appreciation toward us during hard time like this. We are extremely happy to hear you received good customer service and found the hotel to your liking. We are looking forward to seeing you soon again in the near future. Thank you so much. Kind regards, Night Manager Georgios Miliaras

6/10 Satisfaisant

Voyageur vérifié

Les points forts : Propreté et personnel et service
Les points faibles : Infrastructures et conditions de l’hébergement
Séjour de 1 nuit en septembre 2020
Réponse de George le 26 sept. 2020
thank for your evaluation. Please see to contact us in case you would like to share more information about your stay with us. Kind regards, Night Manager Georgios Miliaras

4/10 Médiocre

Mark

Les points forts : Propreté, infrastructures et conditions de l’hébergement, confort de la chambre
Not particularly happy with the fact that although the hotel had been booked since January we were not informed that there would be no facilities open at the hotel and also not told at check in also when emailed the fact it was a special birthday celebration no effort was made although they said they would if they could the hotel certainly wasn’t full we struggled to find anywhere to eat first night
Séjour de 3 nuits en septembre 2020
Réponse de George le 26 sept. 2020
Dear Mark, We are sorry to hear you were left unhappy with some of our service limitations. We understand this was frustrating however our front desk team would have been at your disposal if you needed help with making dinner or lunch reservations. I still hope we can see you possibly again in the future under different circumstance. Thank you for staying with us. Kind regards, Night Manager Georgios Miliaras

10/10 Excellent

Kirsten

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Séjour de 1 nuit en septembre 2020
Réponse de George le 21 sept. 2020
Thank you so much for your evaluation and for staying with us. Kind regards, Night Manager Georgios Miliaras

10/10 Excellent

Frances

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Edinburgh staycation!
Our stay was very good as we should have been on a cruise for my husband’s 60th but this was cancelled due to Covid. The hotel was excellent & in a prime location for the Castle & the Royal Mile. The only negative was the main restaurant & bar was closed, which would have been good to know in advance as we then had to go out each night for dinner and we had planned to stay in the hotel for meals
Séjour de 2 nuits en septembre 2020
Réponse de George le 21 sept. 2020
Dear Frances, Thank you for your review and your positive feedback. We are most excited to hear you enjoyed your stay and found your property adequate to your needs. We are looking forward to seeing you again in the near future. Kind regards, Night Manager Georgios Miliaras

8/10 Bien

Voyageur vérifié

Voyage d’affaires, Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Overall a great hotel, just some building works starting early morning opposite the room.
Séjour de 1 nuit en septembre 2020
Réponse de Radisson Collection le 18 sept. 2020
Dear Guest, Thank you very much for your wonderful review, we appreciate your feedback. We understand how it can be inconvenient when some of the building around have some building works. We try were possible to arrange a suitable time for works to being but as the building is not owned by us we do not have power to enforce another propertys building schedule. We hope we can welcome you again soon. Kind Regards, Abbie Guest Service Executive Radisson Collection Edinburgh

8/10 Bien

Jane

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Lovely hotel but we booked this hotel as it had a nice bar, so if we had any problems accessing the local bars due to Covid 19 we would have somewhere to go. Unfortunately when we arrived to check in we were told the bar was closed by could use the Radisson Blu bar, this was disappointing but not a problem! Come 1930 we were struggling to access local bars so went to the Radisson Blu bar to be told that it was full and could not get a drink. I appreciate that during these times (Covid19) things are very different but if we had been told the bar would be closed we would of chosen another hotel. We also booked breakfast in the hotel for the Sunday morning which was lovely and very well organised but were then charged for 4 breakfasts instead of 2, which has now been refunded. We have used the Radisson hotel on numerous occasions without any problems but were very disappointed on this occasion.
Séjour de 1 nuit en septembre 2020
Réponse de Radisson Collection le 18 sept. 2020
Dear Jane, Thank you for you feedback we are pleased to see that for the most part you enjoyed your stay with us. Certainly due to COVID-19 many things have had to change so that we may be in compliance with the restrictions placed upon us. It has been a difficult time and although we have tried our best to keep a sense of normality somethings we have just not been able to keep the same. Every change and restirction has been accurately updated on our website and through our other booking partners with so many changes happening in the country we encourage guests to read through the new terms and restrictions to familiarise themselves before coming. Despite this we hope to welcome you again. Kind Regards, Abbie Guest Service Executive

6/10 Satisfaisant

Voyageur vérifié

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Room was perfect, clean tidy and modern, service at reception was hassle free,polite and quick. Our only disappointment was the bar bein closed,Which wasn’t stated when we booked. We were directed to the sister hotel where the bar was open but on arrival we’re turned away as bar was full and staff not very helpful! No option to book a table either
Séjour de 1 nuit en septembre 2020
Réponse de Georgr le 18 sept. 2020
Thank you for your feedback and we apologise for any inconvenience encountered at our sister property. We will see to forward your comments and raise further investigation. We thank you for choosing to stay with us and we hope that you overall enjoyed your time at our property. Kind regards, Night Manager Georgios Miliaras