Avis sur Knights Inn San Antonio near Frost Bank Center
Knights Inn San Antonio near Frost Bank Center
4039 E Houston St, San Antonio, TX
Avis
5,4
5,2/10
Propreté
6,2/10
Personnel et service
5,0/10
Équipements
5,0/10
Infrastructures et conditions de l’hébergement
4,8/10
Écoresponsabilité
Avis
28 juil. 2018
Les points forts : Propreté, infrastructures et conditions de l’hébergement, confort de la chambre
Séjour de 2 nuits en juillet 2018
Réponse de Brandy le 31 juil. 2018
Nous vous remercions de vos commentaires et nous sommes heureux d'apprendre que vous avez apprécié votre séjour parmi nous. Nous sommes désolés d'apprendre que vous n'étiez pas heureux avec nos options de petit-déjeuner. Nous espérons que vous continuerez à profiter de votre voyage et à avoir un bon retour à la maison. Merci une fois de plus.
8/10 Bien
Nicole
23 mars 2018
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Très bien
Nicole
Réponse de Brandy le 25 mars 2018
We’re sorry you were unhappy - we’ll work hard to fix the issue you experienced. Thanks for letting us know.
2/10 Horrible
Voyageur vérifié
3 janv. 2018
Les points faibles : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Avis chambre
Voyageur vérifié
Séjour de 2 nuits en décembre 2017
Réponse de Brandy le 5 janv. 2018
Merci de nous en avoir informé. Nous allons travailler dur avec notre personnel pour s'assurer que chaque client a la meilleure expérience sur notre propriété. Nous espérons que vous avez eu un bon retour à la maison. Merci une fois de plus.
2/10 Horrible
Sonny
Voyage en famille avec de jeunes enfants
16 avr. 2024
Les points faibles : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Sonny
Séjour de 2 nuits en avril 2024
Réponse de Sophia CSR le 18 avr. 2024
Dear Guest,We are sad to see you unhappy. On behalf of our entire team, I would like to apologize for the inconvenience you faced regarding the roaches. We will surely forward your valuable feedback to our team for improvements. Our Team hopes to serve you better next time. Please give us another chance to improve our services.
10/10 Excellent
Cyrus
14 avr. 2024
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Cyrus
Séjour de 2 nuits en avril 2024
Réponse de Sophia CSR le 15 avr. 2024
Dear Guest,A hearty thanks for your rating. We are feeling blessed to have you as our guest and value your business for choosing us. Our team assures you the best of our services at all times.
4/10 Médiocre
chris
13 avr. 2024
Les points faibles : Propreté, personnel et service, infrastructures et conditions de l’hébergement
chris
Séjour de 1 nuit en avril 2024
Réponse de Sophia CSR le 15 avr. 2024
Dear Guest,We're deeply sorry to hear about your experience. This does not align with our standards of cleanliness and guest comfort. Please accept our sincerest apologies, and rest assured we're taking immediate action to address this issue. We appreciate your feedback and will work tirelessly to regain your trust.
10/10 Excellent
No
13 avr. 2024
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
No
Séjour de 1 nuit en avril 2024
Réponse de Sophia CSR le 15 avr. 2024
Dear Guest,Thank you for taking the time to share your wonderful rating. We value your business and appreciate you choosing us. Our Team hopes to have the chance to serve you again on your next visit.
2/10 Horrible
Steve
Voyage en groupe
12 avr. 2024
Les points faibles : Propreté et infrastructures et conditions de l’hébergement
Steve
Séjour de 2 nuits en avril 2024
Réponse de Sophia CSR le 13 avr. 2024
Dear Guest,Thank you for bringing your concerns to our attention. After conducting a thorough investigation, we have confirmed that a refund for the second night was indeed issued by our manager. We sincerely apologize for the inconvenience caused by the presence of cockroaches during your stay. Rest assured, we take cleanliness and guest satisfaction seriously, and immediate steps will be taken to address the issue to prevent any recurrence. Your feedback is invaluable, and we hope to have the opportunity to regain your trust in the future.
2/10 Horrible
Jonathan
Voyage en groupe
7 avr. 2024
Les points faibles : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Jonathan
Séjour de 1 nuit en avril 2024
Réponse de Sophia CSR le 8 avr. 2024
Dear Guest,We truly regret the inconvenience caused by this issue and never want our guests to have such a kind of experience. Please know that we have hired a pest control contractor to address the roach issue. We assure you the best of services on your next stay.
2/10 Horrible
ArunPrakash
Voyage en famille
7 avr. 2024
Les points forts : Personnel et service
Les points faibles : Propreté, équipements, infrastructures et conditions de l’hébergement
ArunPrakash
Séjour de 1 nuit en avril 2024
Réponse de Sophia CSR le 8 avr. 2024
Dear Guest,We are sad to see you unhappy. On behalf of our entire team, I would like to apologize for the inconvenience you faced regarding the roaches. We will surely forward your valuable feedback to our team for improvements. Our Team hopes to serve you better next time. Please give us another chance to improve our services.
2/10 Horrible
Devin
4 avr. 2024
Les points faibles : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Devin
Séjour de 1 nuit en mars 2024
Réponse de Sophia CSR le 4 avr. 2024
Dear Guest,We are sad to see you unhappy. On behalf of our entire team, I would like to apologize for the inconvenience you faced regarding the roaches. We will surely forward your valuable feedback to our team for improvements. Our Team hopes to serve you better next time. Please give us another chance to improve our services.
2/10 Horrible
Maresa, Haltom
Voyage en groupe, Voyage d’affaires
30 mars 2024
Les points faibles : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Maresa
Séjour de 1 nuit en mars 2024
Réponse de Sophia CSR le 30 mars 2024
Dear Guest,We are truly sorry for your recent experience with our hotel. The conditions and service that you describe are not typical, however, we will be reviewing these comments with our team to research the matter further. We hope to have the chance to serve you again on your next visit.
2/10 Horrible
Leilany
26 mars 2024
Leilany
Séjour de 1 nuit en mars 2024
Réponse de Sophia CSR le 18 avr. 2024
Dear Guest,We are sad to see this rating and would love to know more about your experience. So, we can make the required changes and improvements. Our Team hopes to earn your business on future travels so that you can see our continuous improvement. We hope to serve you better next time.
10/10 Excellent
Adrieanna
25 mars 2024
Les points forts : Infrastructures et conditions de l’hébergement
Adrieanna
Séjour de 1 nuit en mars 2024
Réponse de Sophia CSR le 25 mars 2024
Dear Guest,Thank you for taking the time to share your wonderful rating. We value your business and appreciate you choosing us. Our Team hopes to have the chance to serve you again on your next visit.
10/10 Excellent
Jamal
18 mars 2024
Jamal
Séjour de 1 nuit en mars 2024
Réponse de Sophia CSR le 8 avr. 2024
Dear Guest,Thank you for taking the time to share your wonderful rating. We value your business and appreciate you choosing us. Our Team hopes to have the chance to serve you again on your next visit.
4/10 Médiocre
Ida
16 mars 2024
Ida
Séjour de 1 nuit en mars 2024
Réponse de Sophia CSR le 20 mars 2024
Dear Guest,We are sad to see you unhappy. On behalf of our entire team, I would like to apologize for the inconvenience you faced regarding the roaches. We will surely forward your valuable feedback to our team for improvements. Our Team hopes to serve you better next time. Please give us another chance to improve our services.
4/10 Médiocre
Daniel
16 mars 2024
Les points faibles : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Daniel
Séjour de 1 nuit en mars 2024
Réponse de Sophia CSR le 20 mars 2024
Dear Guest,We regret that you had an unpleasant experience at our property. Our Team never wants our guests to have a bad experience. I assure you that we will take appropriate measures to improve the areas you found unsatisfactory. And we will surely forward your valuable feedback to our team for improvements. We hope to serve you better next time.
2/10 Horrible
Carol
15 mars 2024
Les points faibles : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Carol
Séjour de 1 nuit en mars 2024
Réponse de Sophia CSR le 20 mars 2024
Dear Guest,We are sad to see this rating and would love to know more about your experience. So, we can make the required changes and improvements. Our Team hopes to earn your business on future travels so that you can see our continuous improvement. We hope to serve you better next time.
6/10 Satisfaisant
Janet
Voyage en groupe
14 mars 2024
Les points forts : Personnel et service
Janet
Séjour de 1 nuit en mars 2024
Réponse de Sophia CSR le 20 mars 2024
Dear Guest,We appreciate the 3-star rating of your stay. However, our goal is to make our guests 100% satisfied. Therefore, we welcome your ideas and suggestions for your future stay. We would love to host you again.
2/10 Horrible
John
8 mars 2024
John
Séjour de 1 nuit en mars 2024
Réponse de Sophia CSR le 29 mars 2024
Dear Guest,We are sad to see this rating and would love to know more about your experience. So, we can make the required changes and improvements. Our Team hopes to earn your business on future travels so that you can see our continuous improvement. We hope to serve you better next time.
8/10 Bien
Randy
1 mars 2024
Les points forts : Propreté, personnel et service, équipements
Randy
Séjour de 1 nuit en février 2024
Réponse de Sophia CSR le 2 mars 2024
Dear Guest,It is heartwarming to see such a wonderful rating. We truly appreciate you taking the time to rate your experience. We hope you will come back to see us again on your next trip to the area!
2/10 Horrible
TESSA
Voyage d’affaires
28 févr. 2024
Les points faibles : Personnel et service, équipements, infrastructures et conditions de l’hébergement
TESSA
Séjour de 1 nuit en février 2024
Réponse de Sophia CSR le 29 févr. 2024
Dear Guest,Thank you for sharing your feedback about your stay with us! We sincerely apologize for your subpar experience at our property. This is generally not what our guests experience with us and we hope you give us a chance to make it better for you. This issue has been taken up with our management and we are taking committed steps to rectify it and ensure this does not happen again.
4/10 Médiocre
Israel
Voyage en famille avec de jeunes enfants, Voyage en famille
25 févr. 2024
Les points forts : Équipements
Les points faibles : Propreté et infrastructures et conditions de l’hébergement
Israel
Séjour de 1 nuit en février 2024
Réponse de Sophia CSR le 26 févr. 2024
Dear Guest,Thank you for choosing us for your recent stay. We apologize for the inconvenience faced by you. Kindly let me know about your disappointments in more detail to serve you a better stay next time.
8/10 Bien
Ricardo
25 févr. 2024
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Ricardo
Séjour de 1 nuit en février 2024
Réponse de Sophia CSR le 26 févr. 2024
Dear Guest,Appreciate your rating and review. We will always ensure that we keep delighting you with our facilities and services. And we will surely forward your valuable feedback to our team for improvements. Our team is looking forward to hosting you again soon!
6/10 Satisfaisant
Janette
19 févr. 2024
Les points faibles : Infrastructures et conditions de l’hébergement
Janette
Séjour de 1 nuit en février 2024
Réponse de Sophia CSR le 21 févr. 2024
Dear Guest,We appreciate your business and your time for rating your stay. If you wish, you can share your experience in detail and let us know about the pros and cons. We welcome our guest's feedback, both positive and negative, to improve our services.
2/10 Horrible
Angeles
19 févr. 2024
Les points forts : Propreté
Angeles
Séjour de 1 nuit en février 2024
Réponse de Sophia CSR le 21 févr. 2024
Dear Guest,We are sad to see this 1-star rating. We never want our guests to have such a kind of experience. I request you to kindly share your issues in detail and give us another chance to improve our services.
4/10 Médiocre
villarreal
Voyage en famille
19 févr. 2024
Les points faibles : Propreté, personnel et service, infrastructures et conditions de l’hébergement
villarreal
Séjour de 1 nuit en février 2024
Réponse de Sophia CSR le 19 févr. 2024
Dear Guest,Thank you for taking the time to share your feedback regarding your experience. We apologize for the inconvenience faced by you. We have spoken to the concerned person, and we wish to serve you better the next time. We will always ensure that we keep delighting you with our facilities and services.
10/10 Excellent
Norma
Voyage en famille
12 févr. 2024
Les points forts : Propreté, équipements, infrastructures et conditions de l’hébergement
Norma
Séjour de 2 nuits en février 2024
Réponse de Sophia CSR le 12 févr. 2024
Dear Guest,A hearty thanks for your rating. We are feeling blessed to have you as our guest and value your business for choosing us. Our team assures you the best of our services at all times.
8/10 Bien
Rae
10 févr. 2024
Rae
Séjour de 1 nuit en février 2024
Réponse de Sophia CSR le 12 févr. 2024
Dear Guest,Guest satisfaction is our number one objective, we really appreciate your wonderful rating. Our Team hopes to have the chance to serve you again on your next visit.
4/10 Médiocre
Domenico
27 janv. 2024
Domenico
Séjour de 1 nuit en janvier 2024
Réponse de Sophia CSR le 29 janv. 2024
Dear Guest,We are sad to see this rating and would love to know more about your experience. So, we can make the required changes and improvements. Our Team hopes to earn your business on future travels so that you can see our continuous improvement. We hope to serve you better next time.
10/10 Excellent
Deborah
27 janv. 2024
Les points forts : Propreté et infrastructures et conditions de l’hébergement
Deborah
Réponse de Sophia CSR le 29 janv. 2024
Dear Guest,A hearty thanks for your rating. We are feeling blessed to have you as our guest and value your business for choosing us. However, I would like to apologize for the inconvenience you faced regarding the roaches. We will surely forward your valuable feedback to our team for improvements. Our Team hopes to serve you better next time. Please give us another chance to improve our services.
10/10 Excellent
Tyneichau
Voyage en famille
24 janv. 2024
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Tyneichau
Séjour de 1 nuit en janvier 2024
Réponse de Sophia CSR le 25 janv. 2024
Dear Guest,Thank you for taking the time to share your wonderful rating. We value your business and appreciate you choosing us. Our Team hopes to have the chance to serve you again on your next visit.
2/10 Horrible
Jose
10 janv. 2024
Les points faibles : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Jose
Séjour de 2 nuits en décembre 2023
Réponse de Sophia CSR le 11 janv. 2024
Dear Guest,We are sad to see you unhappy. On behalf of our entire team, I would like to apologize for the inconvenience you faced regarding the roaches. We will surely forward your valuable feedback to our team for improvements. Our Team hopes to serve you better next time. Please give us another chance to improve our services.
4/10 Médiocre
makenna
1 janv. 2024
Les points faibles : Propreté et infrastructures et conditions de l’hébergement
makenna
Séjour de 2 nuits en décembre 2023
Réponse de Sophia CSR le 9 janv. 2024
Dear Guest,We are sad to see you unhappy. On behalf of our entire team, I would like to apologize for the inconvenience you faced regarding the roaches. We will surely forward your valuable feedback to our team for improvements. Our Team hopes to serve you better next time. Please give us another chance to improve our services.
2/10 Horrible
Ronald
29 déc. 2023
Les points faibles : Personnel et service et infrastructures et conditions de l’hébergement
Ronald
Séjour de 1 nuit en décembre 2023
Réponse de Brandy le 30 déc. 2023
We appreciate your feedback. We will look into the issue you mentioned with our front desk in regards to your treatment while checking in. We would like to inform you that we are a safe property and we do not stop people from leaving their room or checking in to their rooms as you choose to checkout without any complaints to the front desk personal during your 12 hour stay in the room. We hope that you have a safe trip back home. Thank you once again.
10/10 Excellent
Kenneth
29 déc. 2023
Les points forts : Propreté
Kenneth
Séjour de 1 nuit en décembre 2023
Réponse de Sophia CSR le 2 janv. 2024
Dear Guest,Thank you for your 5-star rating. We are feeling blessed to have you as our guest. It's our passion to provide our customers with exceptional refuge and service. See you soon!
2/10 Horrible
Amanna
Voyage en famille
29 déc. 2023
Les points faibles : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Amanna
Séjour de 6 nuits en décembre 2023
Réponse de chelly le 30 déc. 2023
Hello, thank you for your feedback.Upon closer inspection, your brother didnt receive the deposit because we kept telling your party to check out; so the deposit was kept.You're also on DNR so management doesn't want you back on the property, thank you.
2/10 Horrible
Terence
29 déc. 2023
Les points faibles : Propreté et infrastructures et conditions de l’hébergement
Is that a baby smoking a cigarette?
Terence
Séjour de 1 nuit en décembre 2023
Réponse de Sophia CSR le 2 janv. 2024
Dear Guest,It is disheartening to hear about your experience. Please accept our apologies for the issues you encountered. We will speak with our team to ensure that similar incidents will be prevented in the future. Our Team hopes you will give us another opportunity to provide you with a better stay.
2/10 Horrible
Jacquelyn
Voyage en famille
25 déc. 2023
Les points faibles : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
CHANGE EVERYTHING
Jacquelyn
Séjour de 1 nuit en décembre 2023
Réponse de Sophia CSR le 26 déc. 2023
Dear Guest,We apologize for the inconvenience you faced and will surely forward your valuable feedback to our team for improvements. We will investigate this issue and will take the required measures. Our Team hopes to serve you better in the future.
8/10 Bien
CARLOS EDUARDO
Voyage en couple
18 déc. 2023
Les points forts : Personnel et service
Les points faibles : Infrastructures et conditions de l’hébergement
CARLOS EDUARDO
Séjour de 2 nuits en décembre 2023
Réponse de Sophia CSR le 18 déc. 2023
Dear Guest,I wanted to say thanks for your recent stay here at our hotel! We are happy to see this positive rating. Our team continuously strives to exceed your expectations and looks forward to you in the future.
2/10 Horrible
samuel
18 déc. 2023
Les points faibles : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
samuel
Séjour de 2 nuits en décembre 2023
Réponse de Brandy le 18 déc. 2023
We appreciate your feedback, though we do find it alarming when at the time of check out and asked how your stay was, this was not mentioned nor through the days you stayed as our staff would have immediately addressed the issue. We do hope that you have a safe trip home and wonderful holidays.
10/10 Excellent
Isaac Abisai
17 déc. 2023
Isaac Abisai
Séjour de 2 nuits en décembre 2023
Réponse de Sophia CSR le 19 déc. 2023
Dear Guest,Thank you for an excellent 5-star rating. We are glad that you had a nice stay with us and always welcome our guest's ideas and suggestions. We would love to host you again.
2/10 Horrible
roxana
Voyage en famille
17 déc. 2023
Les points faibles : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
roxana
Réponse de Sophia CSR le 24 déc. 2023
Dear Guest,We are distressed to see you unhappy and never want our guests to go back like this with an unpleasant experience. We are actively investigating your feedback with our management for prompt action. I hope this will not be your last impression of us and hope that you will reconsider staying with us in the future.
2/10 Horrible
Kaitlynn
15 déc. 2023
Les points faibles : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Avoid this place!
Kaitlynn
Séjour de 1 nuit en décembre 2023
Réponse de Sophia CSR le 16 déc. 2023
Dear Guest,It is disheartening to hear about your experience. Please accept our apologies for the issues you encountered. We will speak with our team to ensure that similar incidents will be prevented in the future. Our Team hopes you will give us another opportunity to provide you with a better stay.
10/10 Excellent
Ashley
15 déc. 2023
Ashley
Séjour de 1 nuit en novembre 2023
Réponse de Sophia CSR le 16 déc. 2023
Dear Guest,A hearty thanks for your rating. We are feeling blessed to have you as our guest and value your business for choosing us. Our team assures you the best of our services at all times.
2/10 Horrible
lydia
Voyage en famille
14 déc. 2023
Les points faibles : Propreté, infrastructures et conditions de l’hébergement, confort de la chambre
lydia
Séjour de 1 nuit en décembre 2023
Réponse de Sophia CSR le 16 déc. 2023
Dear Guest,We are sad to see this rating and would love to know more about your experience. So, we can make the required changes and improvements. Our Team hopes to earn your business on future travels so that you can see our continuous improvement. We hope to serve you better next time.
4/10 Médiocre
Nick
11 déc. 2023
Les points forts : Personnel et service
Les points faibles : Propreté
Nick
Séjour de 3 nuits en décembre 2023
Réponse de Sophia CSR le 14 déc. 2023
Dear Guest,We are sad to see this rating and would love to know more about your experience. So, we can make the required changes and improvements. Our Team hopes to earn your business on future travels so that you can see our continuous improvement. We hope to serve you better next time.
2/10 Horrible
Maria
Voyage d’affaires
8 déc. 2023
Les points faibles : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Not recommended 🙅♀️
Maria
Séjour de 2 nuits en décembre 2023
Réponse de Sophia CSR le 9 déc. 2023
Dear Guest.We are truly sorry for your recent experience with our hotel. The conditions and service that you describe are not typical, however, we will be reviewing these comments with our team to research the matter further. We hope to have the chance to serve you again on your next visit.
2/10 Horrible
Pika
4 déc. 2023
Les points faibles : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Pika
Séjour de 5 nuits en novembre 2023
Réponse de Sophia CSR le 6 déc. 2023
Dear Guest,We are sad to see this rating and would love to know more about your experience. So, we can make the required changes and improvements. Our Team hopes to earn your business on future travels so that you can see our continuous improvement. We hope to serve you better next time.
2/10 Horrible
Jarid
4 déc. 2023
Jarid
Séjour de 1 nuit en décembre 2023
Réponse de Sophia CSR le 6 déc. 2023
Dear Guest,It is disheartening to see your rating. We would be incredibly grateful if you could take a couple of minutes to write your detailed review. So we can investigate your feedback with our management for prompt action. I hope this will not be your last impression of us and hope that you will reconsider staying with us in the future.