Avis
9,4
Exceptionnel
9,6/10
Propreté
9,4/10
Personnel et service
9,2/10
Équipements
9,4/10
Infrastructures et conditions de l’hébergement
9,2/10
Écoresponsabilité
Avis
Voyage en famille
25 févr. 2023
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Séjour de 6 nuits en février 2023
Réponse de Martina le 25 févr. 2023
Dear Beatrice,Thank you for your positive review. We are happy to read that you liked the hotel very much and you enjoyed the service and staff attention. Best regards from Hilton Imperial Dubrovnik
10/10 Excellent
Voyageur vérifié
6 nov. 2021
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Excellente situation
Voyageur vérifié
Séjour de 4 nuits en octobre 2021
Réponse de Martina le 6 nov. 2021
Dear Guest,
Thank you for your review. We are very happy that you liked our hotel and you very much enjoyed the location and your room with the balcony.
We hope you will visit us again!
Best regards from Hilton Imperial Dubrovnik
10/10 Excellent
lotfi
Voyage en famille
13 déc. 2020
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Superbe
lotfi
Séjour de 1 nuit en août 2020
10/10 Excellent
Sylvain
Voyage en famille
13 oct. 2020
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
hotel style palace XIXe très stylé idéalemt situé
Sylvain
Séjour de 1 nuit en octobre 2020
Réponse de Martina le 16 oct. 2020
Dear Guest,
Thank you for choosing Hilton Imperial Dubrovnik for your stay in our city. We are very happy to read that you liked our hotel and you were extremely happy with our breakfast,service,accommodation and location.
We hope to welcome you back in the near future.
Kind regards,
Martina Vlajki
Guest Relations Manager
10/10 Excellent
philippe
Voyage en famille
9 août 2020
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Excellent séjour !
philippe
Séjour de 1 nuit en août 2020
Réponse de Martina le 16 oct. 2020
Dear Guest,
Thank you for your review. We are very happy that you liked our hotel and that you found our staff lunch to your liking.
Best regards from Hilton Imperial Dubrovnik
8/10 Bien
Voyageur vérifié
Voyage en groupe
13 juil. 2020
Les points forts : Propreté, infrastructures et conditions de l’hébergement, confort de la chambre
Très bien
Voyageur vérifié
Séjour de 2 nuits en juillet 2020
Réponse de Martina le 16 oct. 2020
Dear Guest,
Thank you for your review. We are very happy that you liked our location and breakfast.
We hope you will visit us again!
Best regards from Hilton Imperial Dubrovnik
10/10 Excellent
Voyageur vérifié
Voyage en famille
17 nov. 2019
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Voyageur vérifié
Séjour de 3 nuits en novembre 2019
Réponse de Doris le 19 nov. 2019
Dear Guest,
thank you for your comment and your five star rating.
We look forward to welcoming you back to our hotel in the not too distant future.
Sincerely,
Doris Misic
Operations Manager
10/10 Excellent
Voyageur vérifié
11 sept. 2019
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Voyageur vérifié
Séjour de 5 nuits en septembre 2019
Réponse de Doris le 14 sept. 2019
Dear Guest,
thank you for your five star rating.
We look forward to welcoming you back to our hotel in the not too distant future.
Sincerely,
Doris Misic
Operations Manager
4/10 Médiocre
Voyageur vérifié
23 août 2019
Les points faibles : Personnel et service et confort de la chambre
Pas à la hauteur
Voyageur vérifié
Séjour de 2 nuits en août 2019
Réponse de Doris le 25 août 2019
Dear Guest,
Thank you for taking the time to share your experience about your recent stay at our hotel.
We sincerely appreciate your feedback and we're very sorry you were unhappy with value for price paid, our breakfast experience and parking fee. Our Executive Team is reviewing your comments to ensure they are used to improve our guest's experience. We hope you will consider staying with us in the future.
We would be honored to welcome you back to our property.
Kind regards,
Doris Misic
Operations Manager
10/10 Excellent
Voyageur vérifié
11 août 2019
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Voyageur vérifié
Séjour de 1 nuit en août 2019
Réponse de Doris le 16 août 2019
Dear Guest,
Thank you for taking a moment to share your experience.
I am pleased to hear you found the overall experience of your stay with us, as well as the location of the hotel to your liking.
We look forward to welcoming you back to our hotel in the not too distant future.
Sincerely,
Doris Misic
Operations Manager
10/10 Excellent
Voyageur vérifié
Voyage en groupe
5 août 2019
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Voyageur vérifié
Séjour de 4 nuits en juillet 2019
Réponse de Doris le 11 août 2019
Dear Guest,
Thank you for taking a moment to share your experience.
I am pleased to hear you found the location of the hotel and service of our staff to your liking.
We look forward to welcoming you back to our hotel in the not too distant future.
Sincerely,
Doris Misic
Operations Manager
10/10 Excellent
Voyageur vérifié
1 janv. 2019
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Voyageur vérifié
Séjour de 5 nuits en décembre 2018
Réponse de Doris le 12 janv. 2019
Dear Guest,
Thank you for taking a moment to share your experience.
I am pleased to hear you found the overall experience of your stay with us, as well as our location and especially the service of our staff to your liking.
We look forward to welcoming you back to our hotel in the not too distant future.
Sincerely,
Doris Misic
Operations Manager
10/10 Excellent
Voyageur vérifié
21 déc. 2018
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Voyageur vérifié
Séjour de 3 nuits en décembre 2018
Réponse de Doris le 22 déc. 2018
Dear Guest,
thank you for your five star rating.
We look forward to welcoming you back to our hotel in the not too distant future.
Sincerely,
Doris Misic
Operations Manager
6/10 Satisfaisant
Voyageur vérifié
10 nov. 2018
Voyageur vérifié
Séjour de 3 nuits en octobre 2018
Réponse de Doris le 14 nov. 2018
Dear Guest,
thank you for your rating.
We look forward to welcoming you back to our hotel in the not too distant future.
Sincerely,
Doris Misic
Operations Manager
10/10 Excellent
Pierre
10 sept. 2018
À ne pas manquer
Pierre
Séjour de 3 nuits en septembre 2018
Réponse de Doris le 12 sept. 2018
Dear Guest,
Thank you for taking a moment to share your experience.
I am pleased to hear you found the overall experience of your stay with us, as well as the service of our staff to your liking.
We look forward to welcoming you back to our hotel in the not too distant future.
Sincerely,
Doris Misic
Operations Manager
10/10 Excellent
Laury
8 août 2017
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Excellent séjour
Laury
Séjour de 2 nuits en juillet 2017
Dear Guest ,
Thank you for taking a moment to share your experience. I am pleased to hear you found the overall experience of your stay with us, especially the breakfast experience and comfort of the bed to your liking. Thank you for your comments in regards to the service of our front desk and concierge staff.
We look forward to welcoming you back to our hotel in the not too distant future.
Sincerely,
Doris Misic
Operations Manager
8/10 Bien
PAUL
27 juil. 2017
Les points forts : Personnel et service et confort de la chambre
Les points faibles : Propreté
PAUL
Séjour de 3 nuits en juillet 2017
Dear Guest ,
Thank you for taking a moment to share your experience. I am pleased to hear you found the location of the hotel, as well as the breakfast experience to your liking.
I am sorry to hear you were not satisfied with décor of the room. Please note that hotel ahs started a refurbishment process which will be finalised in April next year.
We look forward to welcoming you back to our revamped hotel in the not too distant future.
Sincerely,
Doris Misic
Operations Manager
10/10 Excellent
David G
24 juil. 2017
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
David G
Séjour de 3 nuits en juillet 2017
Dear Guest ,
Thank you for your five star rating.
We look forward to welcoming you back to our hotel in the not too distant future.
Sincerely,
Doris Misic
Operations Manager
8/10 Bien
Voyageur vérifié
23 juil. 2017
Les points forts : Propreté, infrastructures et conditions de l’hébergement, confort de la chambre
Voyageur vérifié
Séjour de 1 nuit en juillet 2017
Dear Guest ,
Thank you for taking a moment to share your experience. We sincerely appreciate your feedback and we're very sorry you were unhappy with the internet service charge.
Our Executive Team is reviewing your comments to ensure they are used to improve our guest's experience. We hope you will consider staying with us in the future.
Sincerely,
Doris Misic
Operations Manager
8/10 Bien
Al, Canada
30 nov. 2016
Les points forts : Personnel et service, infrastructures et conditions de l’hébergement, confort de la chambre
Plaisant stay
Al
Réponse de Doris le 3 déc. 2016
Dear Guest ,
Thank you for taking a moment to share your experience. I am pleased to hear you found the location of the hotel and our spa and accommodation facilities to your liking. Thank you for your kind comments regarding our team member Luka. he is truly an asset to the hotel.
We look forward to welcoming you back to our hotel in the not too distant future.
Sincerely,
Doris Misic
Operations Manager
10/10 Excellent
Voyageur vérifié
3 nov. 2016
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Très agréable à deux pas du centre ville.
Voyageur vérifié
Réponse de Doris le 5 nov. 2016
Dear Guest ,
Thank you for taking a moment to share your experience.
I am pleased to hear you found the location of the hotel, breakfast and accommodation experience to your liking.
We look forward to welcoming you back to our hotel in the not too distant future.
Sincerely,
Doris Misic
Operations Manager
10/10 Excellent
DANIEL, Montreal
2 sept. 2016
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Très bien situé!
DANIEL
Réponse de General Manager le 8 sept. 2016
Dear Guest ,
Thank you for taking a moment to share your experience. I am pleased to hear you found the location of our hotel and parking facilities to your liking.
We look forward to welcoming you back to our hotel in the not too distant future.
Sincerely,
Doris Misic
Operations Manager
10/10 Excellent
Voyageur vérifié
14 mai 2016
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Très bon hôtel emplacement idéal
Voyageur vérifié
Réponse de Mia le 21 mai 2016
Dear Guest,
Thank you for choosing Hilton Imperial for your stay in Dubrovnik. We are glad to know that you liked hotels location, luxury, comfort, cleanliness and well supplied Breakfast. Thank you for taking time to write this kind comment. We are looking forward to welcoming you back to our hotel.
Kind regards
8/10 Bien
Thierry, Paris
5 mai 2016
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Hotel très bien situé face à la vieille ville
Thierry
Réponse de Mia le 9 mai 2016
Dear Guest,
thank you for choosing Hilton Imperial Dubrovnik for your stay in our city. We are happy that you liked our location. We are sorry that you did not like rooms or our Executive lounge. Most people really enjoy the Lounge. Thank you for taking time to write this kind comment. We are looking forward to the opportunity to welcome you back to our hotel.
Kind regards
8/10 Bien
Voyageur vérifié
29 avr. 2016
Les points forts : Personnel et service et infrastructures et conditions de l’hébergement
Bel hotel
Voyageur vérifié
Réponse de Mia, PA&Marketing Executive le 4 mai 2016
Dear Guest,
thank you for choosing Hilton Imperial for your stay in Dubrovnik. We are happy to read that you liked our location. Regarding pet policy of the hotel, you sign Pet Agreement when checking in with a pet. The 7th point of said agreement states: "I understand pets are not permitted in Hotel restaurants or other Hotel food and beverage areas." We do try to provide as much information as we can, but we always encourage you to ask as in case you need additional information. We apologise that we did not notice that you were unsure about Pet policy. We hope we will have the opportunity to welcome you back to our hotel and make it right for you.
Kind regards
10/10 Excellent
Voyageur vérifié
30 janv. 2016
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Voyageur vérifié
Dear Guest,
thank you for choosing Hilton Imperial for your stay Dubrovnik. We are happy to receive 5 star review from you and we thank you for taking time to rate us. We are looking forward to welcoming you back to our property.
Kind regards,
Mia
PA&Marketing Executive
10/10 Excellent
Didier, Le PERREUX sur Marne
5 janv. 2016
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Didier
Dear Guest,
thank you for choosing Hilton Imperial for your stay in Dubrovnik. We are happy to read you liked your stay. We appreciate you taking time to write your kind comment. We are looking forward to the opportunity to welcome you back to our hotel.
Kind regards,
Mia
PA&Marketing Executive
8/10 Bien
Patrick, Paris
21 sept. 2015
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
De très loin le meilleur pour la vieille ville
Patrick
10/10 Excellent
francoise , Paris
3 sept. 2015
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
francoise
10/10 Excellent
David, Paris
30 août 2015
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Semaine de rêve à Dubrobnik
David
10/10 Excellent
valerie, paris
11 août 2015
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Hotel très proche du coeur historique de la ville
valerie
10/10 Excellent
Voyageur vérifié
19 juil. 2015
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Voyageur vérifié
10/10 Excellent
bibi, nice
19 mai 2015
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Hotel idéal pour visiter la vieille ville
bibi
10/10 Excellent
denis, paris
18 mai 2015
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
ultra confortable
denis
10/10 Excellent
Howard
Voyage en couple
17 avr. 2024
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Howard
Séjour de 5 nuits en avril 2024
Réponse de Martina le 17 avr. 2024
Dear Howard,thank you for your rating. We look forward to welcoming you back to our hotel in the not too distant future. Sincerely,Martina Vlajki Guest Relations Manager
10/10 Excellent
Mark
Voyage en couple
25 mars 2024
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Mark
Séjour de 3 nuits en mars 2024
Réponse de Martina le 28 mars 2024
Dear Mark,Thank you for your review. We hope you will visit us again.Best regards from Hilton Imperial Dubrovnik
10/10 Excellent
Anthony
Voyage en couple
21 mars 2024
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Anthony
Séjour de 4 nuits en mars 2024
Réponse de Martina le 28 mars 2024
Dear Anthony,Thank you for your review. We are very happy that you liked the location and that you found our staff very helpful. We hope you will visit us again!Best regards from Hilton Imperial Dubrovnik
10/10 Excellent
Megumi
29 nov. 2023
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Megumi
Séjour de 1 nuit en novembre 2023
Réponse de Doris le 30 nov. 2023
Dear Guest, Thank you for taking a moment to share your experience. I am pleased to hear you found the overall experience of your stay with us, as well as the location of your stay with us to your liking. We look forward to welcoming you back to our hotel in the not too distant future. Sincerely, Doris Misic Operations Manager
10/10 Excellent
Claude
25 nov. 2023
Claude
Séjour de 4 nuits en novembre 2023
Réponse de Martina le 6 févr. 2024
Dear Guest,Thank you for your review. We hope you will visit us again.Best regards from Hilton Imperial Dubrovnik
10/10 Excellent
Jose G
Voyage en famille
24 nov. 2023
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Jose G
Séjour de 3 nuits en novembre 2023
Réponse de Martina le 25 nov. 2023
Dear Guest,Thank you for choosing Hilton Imperial Dubrovnik for your stay in our city. We are very happy to read that you liked our hotel and you were extremely happy with our facilities, service and location.We hope to welcome you back in the near future.Kind regards,Martina VlajkiGuest Relations Manager
10/10 Excellent
Aurora
20 nov. 2023
Aurora
Séjour de 1 nuit en novembre 2023
Réponse de Martina le 6 févr. 2024
Dear Guest,Thank you for your review. We hope you will visit us again.Best regards from Hilton Imperial Dubrovnik
10/10 Excellent
Aurora
Voyage en groupe
16 nov. 2023
Les points forts : Équipements
Aurora
Séjour de 1 nuit en novembre 2023
Réponse de Martina le 17 nov. 2023
Dear Aurora,Thank you for your rating. We look forward to welcoming you back to our hotel in the not too distant future. Sincerely, Martina Vlajki Guest Relations Manager
2/10 Horrible
Mitsuaki
16 nov. 2023
Mitsuaki
Séjour de 2 nuits en novembre 2023
10/10 Excellent
Snezana
Voyage en couple
13 nov. 2023
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Snezana
Séjour de 3 nuits en octobre 2023
Réponse de Doris le 14 nov. 2023
Dear Snezana, Thank you for taking a moment to share your experience. I am pleased to hear you found the overall experience of your stay with us, as well as the location of the hotel and especially service provided by our team to your liking. We look forward to welcoming you back to our hotel in the not too distant future. Sincerely, Doris Misic Operations Manager
10/10 Excellent
LUIGI
Voyage en couple
3 nov. 2023
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
LUIGI
Séjour de 2 nuits en novembre 2023
Réponse de Martina le 4 nov. 2023
Dear Luigi,Thank you for choosing Hilton Imperial Dubrovnik for your stay in our city. We are very happy to read that you liked our hotel and you were extremely happy with our location.We hope to welcome you back in the near future.Kind regards,Martina VlajkiGuest Relations Manager
10/10 Excellent
Ross, Fleet
2 nov. 2023
Les points forts : Infrastructures et conditions de l’hébergement
Ross
Séjour de 5 nuits en octobre 2023
Réponse de Martina le 6 févr. 2024
Dear Guest,Thank you for your review. We hope you will visit us again.Best regards from Hilton Imperial Dubrovnik
10/10 Excellent
Daniel McCaffery
29 oct. 2023
Daniel McCaffery
Séjour de 3 nuits en octobre 2023
Réponse de Martina le 25 nov. 2023
Dear Guest,Thank you for your review. We hope you will visit us again.Best regards from Hilton Imperial Dubrovnik
10/10 Excellent
Ron
13 oct. 2023
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Ron
Séjour de 1 nuit en septembre 2023
Réponse de Martina le 14 oct. 2023
Dear Guest, thank you for your rating. We look forward to welcoming you back to our hotel in the not too distant future. Sincerely, Martina Vlajki Guest Relations Manager
10/10 Excellent
Voyageur vérifié
Voyage en famille
12 oct. 2023
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Voyageur vérifié
Séjour de 3 nuits en octobre 2023
Réponse de Martina le 12 oct. 2023
Dear Guest, thank you for your rating. We look forward to welcoming you back to our hotel in the not too distant future. Sincerely, Martina Vlajki Guest Relations Manager
10/10 Excellent
Mervin
Voyage en famille
12 oct. 2023
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Mervin
Séjour de 1 nuit en octobre 2023
Réponse de Martina le 12 oct. 2023
Dear Guest, thank you for your rating. We look forward to welcoming you back to our hotel in the not too distant future. Sincerely, Martina Vlajki Guest Relations Manager