Façade de l’hébergement

Avis sur Savoy Suites Hotel Apartments

Savoy Suites Hotel Apartments
Mankhool 12 A Bur Dubai, Dubai

Avis

8,6

Excellent

Note des voyageurs de 10 (Excellent), d’après 168 avis sur 379." "
Note des voyageurs de 8 (Bien), d’après 154 avis sur 379." "
Note des voyageurs de 6 (Satisfaisant), d’après 35 avis sur 379." "
Note des voyageurs de 4 (Médiocre), d’après 10 avis sur 379." "
Note des voyageurs de 2 (Horrible), d’après 12 avis sur 379." "

8,6/10

Propreté

8,8/10

Personnel et service

8,2/10

Équipements

8,2/10

Infrastructures et conditions de l’hébergement

9,0/10

Écoresponsabilité

Avis

10/10 Excellent

Mustapha

Voyage en famille
Les points forts : Propreté et confort de la chambre
Le séjour était fantastique, le personnel est au top Je recommande vivement
Séjour de 12 nuits en juillet 2022
Réponse de Savoy Hotels – Dubai le 8 août 2022
Dear Guest, Thank you for staying at the Savoy Suites Hotel and for sharing your complimentary feedback. We are very happy to learn that you had a wonderful experience and that you were impressed with the Hotel and the service. The team at The Savoy is committed that our guests have a memorable experience and your feedback will encourage them to do even better. Thank you for highly recommending the Savoy Suites Hotel. We hope that you have many more opportunities to visit us again in the near future. We look forward to welcome you back. With sincerity in service, Faroukh Sunny Group General Manager Savoy Hotels – Dubai

8/10 Bien

Voyageur vérifié

Voyage en famille
Les points forts : Propreté et infrastructures et conditions de l’hébergement
L'accueil la disponibilité et bonne relation clients
Séjour de 15 nuits en juillet 2021
Réponse de Savoy Hotels – Dubai le 15 août 2021
Dear Guest, We are indeed overwhelmed to receive your positive review. All the staffs are very sensitive to the needs of the guests especially when they are away from home. It is our mission to ensure that all guests are made to experience personalized quality services with constant attention. We look forward to welcome you back at Savoy Suites Hotel. With sincerity in service, Faroukh Sunny. Group General Manager. Savoy Hotels – Dubai.

8/10 Bien

Hassan

Voyage en famille
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Parfait
Notre séjour c'est très bien passé, Merci à toute l'équipe de Savoy vous avez été formidables avec nous. Petit déjeuner top
Séjour de 7 nuits en janvier 2020
Réponse de Savoy Hotel Apartments – Dubai le 18 janv. 2020
Dear Guest, Thank you for your warm endorsement of The Savoy Suites Hotel and for being our guests. It is a pleasure to read that you enjoyed staying at our hotel in the vibrant city of Dubai. We are happy that our comfort facilities, personalized and prompt services added to the success of your trip. Team Savoy sincerely appreciates your generous recommendations and looks forward to your future patronage soon again. With sincerity in service, Faroukh Sunny. Group General Manager Savoy Hotel Apartments – Dubai

8/10 Bien

Nicolas

Voyage d’affaires
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Good stay but wifi ans TV must be improved
I spent 12 days in this hotel apartment for a business trip. I really enjoyed the studio apartment. Convenient and well situated in a quiet area of Bur Dubai. The receptionists are helpful and very polite. The main issue I had is the WiFi that is very slow and not stable. A very bad point for business travelers. The TV as well is very bad. The housekeeping team is very professional
Séjour de 12 nuits en août 2019
Réponse de Savoy Hotel Apartments - Dubai le 14 sept. 2019
Dear Guest, Thank you for your wonderful endorsement of the Savoy Suites Hotel. We are glad that our personalized services offered to all guests at the Hotel has enhanced your overall stay experience. We have noted your observations and alerted our IT Head to conduct a detailed audit on the signal issues & TV. Although we have not received any complaints from other rooms, we shall nevertheless keep your room under observation. At the Savoy, we take every observation / comment as a challenge to improve. We look forward to host you back in any of the 4 Savoy Hotels in Dubai. With sincerity in service, Faroukh Sunny Group General Manager Savoy Hotel Apartments – Dubai

10/10 Excellent

abdelkrim

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Ilyana Dina
Séjour impeccable accueil chaleureux personnel super gentils surtout avec les enfants Petit déjeuner très moyen
Séjour de 5 nuits en avril 2019
Réponse de Savoy Hotel Apartments - Dubai le 4 mai 2019
Dear Guest, Thank you for your wonderful endorsement of the Savoy Suites Hotel. We are glad that our personalized services offered to all guests at the Hotel has enhanced your overall stay experience. Team Savoy greatly appreciates your gracious comments and looks forward to host you back in the vibrant city of Dubai soon again. With sincerity in service, Faroukh Sunny Group General Manager Savoy Hotel Apartments – Dubai u

8/10 Bien

sabrina

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Séjour de 9 nuits en mai 2018
Réponse de Savoy Hotel Apartments - Dubai le 20 mai 2018
Dear Guest, Thank you for your high ratings which motivates us to raise the service bar even higher. We hope to host you back at the Savoy Suites Hotel Apartments centrally located in Bur Dubai, being close to Bur Juman Mall and the Metro stations. With sincerity in service, Faroukh Sunny. Group General Manager. Savoy Hotel Apartments - Dubai.

8/10 Bien

Voyageur vérifié

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Hotel accueillant proche de métro
J'ai passé avec ma petite famille des vacances agréables Le point fort de cette hôtel c'est le personnelle il sont vraiment sympas Je recommanderais cette hôtel vivement
Séjour de 14 nuits en décembre 2017
Réponse de Savoy Hotel Apartments - Dubai le 10 janv. 2018
Dear Guest, It is a pleasure to receive your positive comments of Savoy Suites Hotel. We are happy to learn that you had a pleasant stay and found our service standards to be consistent enough to merit continued visits to our hotel. Constant efforts are put in to train our team on the importance of personalized and unobtrusive service. It is so encouraging to know that our team members are successfully delivering on this front. I have conveyed your appreciation to all the staffs who are thrilled and humbly thank you for the same. We hope to recreate the same experience on your future visits. With sincerity in service, Faroukh Sunny Group General Manager Savoy Hotel Apartments – Dubai g

8/10 Bien

Rebecca, Paris

Les points forts : Propreté, infrastructures et conditions de l’hébergement, confort de la chambre
Très bon rapport qualité prix
Notre chambre était très bien : spacieuse, propre avec tous les équipements nécessaires pour passer un séjour confortable, nous étions ravies.
Séjour de 7 nuits en novembre 2017
Réponse de Savoy Hotel Apartments - Dubai le 13 déc. 2017
Dear Guest, Thank you for the high ratings and taking the time to share your feedback. We have conveyed your appreciation to the concierge staff who is thrilled and humbly thank you for the same. At the Savoy Hotel Apartments we take every comment / criticism and complaint as a challenge to improve. We hope to host you back in any of the Savoy Hotels, all centrally located in Bur Dubai, being close to Bur Juman Mall and the Metro stations. With sincerity in service, Faroukh Sunny. Group General Manager. Savoy Hotel Apartments – Dubai.

8/10 Bien

Ally, Var

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Bon hôtel, bien situé, proche métro
Très bon hôtel, bien équipé, propre. Personnel accueillant, situé près du métro. Grande chambre. Bon rapport qualité-prix.
Séjour de 7 nuits en novembre 2017
Réponse de Savoy Hotel Apartments - Dubai le 27 nov. 2017
Dear Guest, Thank you for your review of The Savoy Suites Hotel. We enjoyed learning that you found our hotel and service standards to be consistent enough to merit recommendation. We value your positive feedback and it will be our endeavour to continue being your preferred hotel in Dubai. We all look forward to welcoming you back soon! With sincerity in service, Faroukh Sunny Group General Manager Savoy Hotel Apartments – Dubai b

10/10 Excellent

brahim

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Jolis emplacement
Très bien
Séjour de 5 nuits en septembre 2017
Dear Guest, Thank you for your high ratings. We look forward to welcome you back to experience our genuine Heartfelt Hospitality at the Savoy Suites Hotel Apartments centrally located in Bur Dubai, being close to Bur Juman Mall and the Metro stations. Best regards, Faroukh Sunny. Group General Manager. Savoy Hotel Apartments - Dubai.

10/10 Excellent

Voyageur vérifié

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Dear Guest, Thank you for your high ratings which motivates us to raise the service bar even higher. We hope to host you back at the Savoy Suites Hotel Apartments centrally located in Bur Dubai, being close to Bur Juman Mall and the Metro stations. Best regards, Faroukh Sunny. Group General Manager. Savoy Hotel Apartments - Dubai.

8/10 Bien

Florent

Les points forts : Propreté et infrastructures et conditions de l’hébergement
Pas d eau chaude
Réponse de General Manager le 4 déc. 2016
Dear Guest, Thank you for your ratings. All rooms have a water heater which needs to be turned on 20 mins. before use. The Hotel has a 24 hour Reception, Housekeeping and Maintenance staff on duty. All issues highlighted by our guests are immediately resolved. Unfortunately, nothing was reported during your stay with us to offer you immediate alternatives. We thank you for the same and hope you give us another opportunity to demonstrate our Heartfelt Hospitality to you. Sincerely, Faroukh Sunny. Group General Manager. Savoy Hotel Apartments - Dubai.

10/10 Excellent

Martine Claire, Harmonville

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Une Tres bonne adresse à Dubai
Nous venons dans cet hôtel depuis 2 ans maintenant et c'est la meilleure adresse que nous ayons eu. L'emplacement est tres pratique, proche des stations de métro, du port de la Creek et d'un quartier tres vivant . Les chambres sont tres bien équipées, la piscine , sauna et hamam de tres agréable. A recommander sans hésitation
Réponse de Savoy Hotel Apartments - Dubai le 3 nov. 2016
Dear Guest, Thank you. We are really delighted to receive your kind and gracious comments. We have shared your positive review with all the staff members. This has indeed motivated them further to realize that their Heartfelt Hospitality extended to all the guests has been recognized. We look forward to welcome you back to your second home in Dubai - Savoy Suites. Best regards, Faroukh Sunny. Group General Manager. Savoy Hotel Apartments - Dubai.

10/10 Excellent

Voyageur vérifié

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Parfai
Super hotel je le recommande
Réponse de MarcoPolo le 5 mars 2016
Dear Guest, Thank you for your positive comments and high ratings. The staff members are indeed excited to receive your warm appreciation which really means a lot to us. We look forward to welcome you back to experience our genuine Heartfelt Hospitality at the Savoy Suites. Best regards, Faroukh Sunny. Group General Manager. Savoy Hotel Apartments - Dubai.

10/10 Excellent

martine claire, HARMONVILLE

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Superbe établissement
Tout est parfait. Le wifi est juste exceptionnel, la chambre tres bien et le personnel tres sympathique
Réponse de Savoy Hotel Apartments - Dubai le 7 nov. 2015
Dear Guest, Thank you for your positive comments and high ratings. The staff members are indeed excited to receive your warm appreciation which really means a lot to us. We look forward to welcome you back to experience our genuine Heartfelt Hospitality at the Savoy Suites. Best regards, Faroukh Sunny. Group General Manager. Savoy Hotel Apartments - Dubai.

8/10 Bien

CELIA, NOGENT SUR MARNE

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
agréable surprise
j'y ai séjourné pour la 1ère fois, 2 nuits. Hotel plutôt bien tenu et calme, chambre très spacieuse et bien équipée, peut-être un peu viellissant mais je suis exigeante. Proche du shopping mall BURJUMAN et du métro (10min à pied). salon/kitchenette séparés de la chambre. Très bon rapport qualité/prix.
Réponse de MarcoPolo le 25 mars 2015
Dear Guest, Thank you for your positive and encouraging words. At the Savoy every effort is made by all staffs to ensure that all our guests have a great experience. We look forward to welcome you back at the Savoy Suites. Best regards, Faroukh Sunny. Group General Manager. Savoy Hotel Apartments - Dubai.

6/10 Satisfaisant

Ketchup, Lyon

Les points forts : Infrastructures et conditions de l’hébergement
Pas mal
Pas mal pour un hotel dans la ville!
Réponse de MarcoPolo le 23 déc. 2014
Dear Guest, Thank you for your positive comments and high ratings. It was a pleasure to have hosted you and we look forward to welcome you back at the Savoy Suites. Best regards, Faroukh Sunny. General Manager.

8/10 Bien

Voyageur vérifié

Les points forts : Personnel et service
Réponse de MarcoPolo le 25 déc. 2014
Dear Guest, Thank you for your high ratings We have shared the same with all the staff members who all join me to thank you and welcome you back at the Savoy Suites. Best regards, Faroukh Sunny. General Manager.

10/10 Excellent

Laurent

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Excellent !
Petit hotel très sympa, super confort, déjeuner parfait, piscine au top. Et super service : nous sommes arrivés à 4h du matin, et il nous ont donné la chambre (bien que le check in soit à midi). Du coup, c'est presque deux nuits que nous y avons passé.
Réponse de MarcoPolo le 30 déc. 2014
Dear Guest, Thank you for your kind, positive and generous comments which really mean a lot to us. At the Savoy we make it our mission to ensure that all the requirements of our guests are met promptly. We look forward to host you back at the Savoy Suites. Best regards, Faroukh Sunny. General Manager

8/10 Bien

Voyageur vérifié

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
savoye suite hotel
rien à dire, aucun problème, personnel avenant, suite très propre, service de blanchisserie efficace, hôtel à recommander
Réponse de MarcoPolo le 30 déc. 2014
Dear Guest, Thank you for your kind, positive and generous comments which really mean a lot to us. At the Savoy we make it our mission to ensure that all the requirements of our guests are met promptly. We look forward to host you back at the Savoy Suites. Best regards, Faroukh Sunny. General Manager

10/10 Excellent

giovanni, djibouti

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
hotel savoy a dubai
rien a dire tous etait parfait a part la clim qui etait reglee a 22 degres impossible d augmenter la temperature nous avons eu froid et avons du arreter la clim pendent tous le sejour malgre l intervention dun specialiste!!
Réponse de MarcoPolo le 31 déc. 2014
Dear Guest, Thank you for your positive comments and high ratings. The staff members are indeed excited to receive your warm appreciation which really means a lot to us. We have noted your comments on the AC control and have alerted the Engineering Head to have it checked. We look forward to welcome you back to experience our genuine Heartfelt Hospitality at the Savoy Suites. Best regards, Faroukh Sunny. General Manager.

10/10 Excellent

Giselle

Les points forts : Propreté et équipements
Séjour de 5 nuits en janvier 2024
Réponse de Savoy Hotels – Dubai le 13 janv. 2024
Dear Guest,Thank you for your high ratings which motivates us to raise the service bar even higher.We hope to host you back at the Savoy Suites Hotel Apartments centrally located in Dubai, being close to BurJuman Mall and the Metro stations.With sincerity in service,Faroukh Sunny. Group General Manager. Savoy Hotels – Dubai

10/10 Excellent

Ayaz

Voyage en famille
Les points forts : Propreté, équipements, infrastructures et conditions de l’hébergement
Séjour de 9 nuits en décembre 2023
Réponse de Savoy Hotels – Dubai le 9 janv. 2024
Dear Guest, Thank you for your high ratings which motivates us to raise the service bar even higher. We hope to host you back at the Savoy Suites Hotel Apartments centrally located in Dubai, being close to BurJuman Mall and the Metro stations. With sincerity in service, Faroukh Sunny. Group General Manager. Savoy Hotels – Dubai

2/10 Horrible

Said, Oak Hill

Voyage en famille
Les points faibles : Propreté, équipements, infrastructures et conditions de l’hébergement
I would not recommend this place it unless you are forced to be in that area. Main bedroom smelled moldy. They claim "Washer/Dryer" per Expedia, but you are expected to hang your clothes in the balcony area! Washing machine smelled bad and seemed to have never been cleaned.
Séjour de 1 nuit en décembre 2023
Réponse de Savoy Hotels – Dubai le 19 déc. 2023
Dear Guest,Thank you for your candid comments based on your 1-night stay only at the Hotel. We have thoroughly inspected your room before your arrival and again upon receiving your feedback. We respectfully disagree with your comments and could not find any smell of any kind. As a matter of fact, the washing machine installed in your room was a brand-new model and you were the first user. The hotel is a front runner in adopting Best Green Practices and spreading awareness of reducing our carbon footprint to all our guests and the local community. All our rooms have eco-friendly washing machines which spin dries your garments up to 80%. The hotel provides clothes rack to dry the clothes. All the guests have appreciated the Eco-measures undertaken by the Hotel to reduce the carbon emissions to protect our planet. We encourage and educate all our guests to lead a ‘Green lifestyle’. The Hotel also has a 24-hour Reception desk / Housekeeping / Maintenance / Duty Manager to resolve any guest issues immediately when they highlighted. Unfortunately, nothing was reported for us to assist you. We regret we could not meet your personal expectations.We look forward to host you back in any of the other 3 Savoy Hotels in Dubai.With sincerity in service,Faroukh Sunny. Group General Manager Savoy Hotels – Dubai

4/10 Médiocre

Yareli

Les points forts : Propreté, équipements, infrastructures et conditions de l’hébergement
Very clean, the hotel staff they're professional and respectful.
Séjour de 3 nuits en juin 2023
Réponse de Savoy Hotels - Dubai le 3 août 2023
Dear Guest,Thank you for your warm review appreciating the efforts of the service team.We are humbled to learn that you found our hotel and service standards to be consistent enough to merit recommendation.Positive feedback always motivate our staffs to deliver exceptional services to our guests. It will be our endeavour to continue being your preferred hotel in Dubai. Look forward to host you back soon.With sincerity in service,Faroukh Sunny Group General Manager Savoy Hotels – Dubai

10/10 Excellent

Arshad

Voyage en couple
Les points forts : Propreté, équipements, infrastructures et conditions de l’hébergement
Wonderfull staff and in particular Mr Imran who works night shift is such a wonderful guy, all ways with big smile and ready to help!!!!!.
Séjour de 2 nuits en juin 2023
Réponse de Savoy Hotels – Dubai le 13 juin 2023
Dear Guest,It was wonderful to have you stay at The Savoy Suites Hotel. Thank you for taking the time to share your experience and review. We are excited to receive your generous words of appreciation. Your sentiments have been shared with the entire team including Imran and we are all so happy to know that our efforts have been genuinely appreciated. We look forward to welcome you back soon.With sincerity in service,Faroukh Sunny Group General Manager Savoy Hotels – Dubai

8/10 Bien

sohil

Séjour de 3 nuits en mai 2023
Réponse de Savoy Hotels – Dubai. le 5 juin 2023
Dear Guest,Thank you for your high ratings which motivates us to raise the service bar even higher.We hope to host you back at the Savoy Suites Hotel Apartments centrally located in Dubai, being close to BurJuman Mall and the Metro stations.With sincerity in service,Faroukh Sunny. Group General Manager. Savoy Hotels – Dubai

10/10 Excellent

Mira

Voyage en couple
Les points forts : Propreté et équipements
Overall stay in Savoy suits hotel was very good. Staff was amazing. Food was excellent. Room was clean and staff was changing sheets daily or second daily. Lots of staff was organised from hotel or just to ask staff to do that for you. I am speechless.
Séjour de 11 nuits en février 2023
Réponse de Savoy Hotels – Dubai le 23 févr. 2023
Dear Guest,The entire team at Savoy Suites thank you for taking time to post your experience. Your compliments for our services have been shared with the team. We are delighted to learn that we could make your stay memorable. It is our constant endeavor to deliver our best. Your appreciation increases our motivation to continually aspire to meet and exceed the guests’ expectations. The Savoy Hotels, with its convenient location in the centre of the city in Dubai, is close to the business, financial and shopping arcades, making it an ideal hotel both for a business traveller as well as for a family get-away.We look forward to welcome you back soon.With sincerity in service,Faroukh Sunny. Group General Manager Savoy Hotels – Dubai

10/10 Excellent

Voyageur vérifié

Les points forts : Propreté et confort de la chambre
Séjour de 5 nuits en février 2023
Réponse de Savoy Hotels – Dubai le 23 févr. 2023
Dear Guest,Thank you for your high ratings which motivates us to raise the service bar even higher.We hope to host you back at the Savoy Suites Hotel Apartments centrally located in Dubai, being close to BurJuman Mall and the Metro stations.With sincerity in service,Faroukh Sunny. Group General Manager. Savoy Hotels – Dubai

10/10 Excellent

Parminder

Séjour de 5 nuits en décembre 2022
Réponse de Savoy Hotels – Dubai le 22 déc. 2022
Dear Guest,Thank you for your high ratings which motivates us to raise the service bar even higher.We hope to host you back at the Savoy Suites Hotel Apartments centrally located in Dubai, being close to BurJuman Mall and the Metro stations.With sincerity in service,Faroukh Sunny. Group General Manager. Savoy Hotels – Dubai

6/10 Satisfaisant

Stephen

Voyage en groupe
Les points forts : Propreté et confort de la chambre
ZAZ - Zero Alcohol Zone!
Not the best hotel choice for Dubai 7s Rugby fans, who have a tendency to enjoy a beer or three with their sport - not only in the stadium, but also in the evenings after the matches have ended. The Savoy Suites does not have a bar, and does not serve alcohol in any other areas such as the pool, or main lobby. If we had realised this, my friends and I would not have booked this hotel. It would be helpful if this deficiency could be clearly pointed out on the hotels.com entry for this property.
Séjour de 2 nuits en novembre 2022
Réponse de Savoy Hotels – Dubai le 7 déc. 2022
Dear Guest,Thank you for your candid comments. We regret that we could not meet your personal expectations of being served alcoholic beverages at the Hotel Apartments. All Hotel Apartments in Dubai do not have the license to operate a bar or serve alcoholic beverages at the Hotel. Guests can consume their own alcoholic beverages in their fully furnished apartments. Pubs & Bars are at a walking distance from Savoy Suites in nearby Hotels which are licensed to operate bars with entertainment. The nearby hotels will lack the facilities which Savoy Suites offers such as fully equipped kitchenette including washing machine, large refrigerator, microwave, twin hot plate, toaster, electric kettle, iron & ironing board, crockery, cutlery, glassware and kitchenware.We hope to host you in any of the 4 Savoy Hotel Apartments in Dubai.With sincerity in service,Faroukh Sunny. Group General Manager Savoy Hotels – Dubai

8/10 Bien

Simon

Voyage en couple
Les points forts : Propreté, équipements, infrastructures et conditions de l’hébergement
We arrived late and upon entry to room the bathroom had a significant leak - the staff quickly repaired but at 2am the last thing you want is to have to wait for room repairs on a vacated room. Secondly you have to turn the hot water on in room which we were not told about and switch location and signage is poor - so a cold shower wasnt a great start to next day
Séjour de 3 nuits en novembre 2022
Réponse de Savoy Hotels – Dubai le 14 nov. 2022
Dear Guest,Thank you for the high ratings and your candid comments. We really regret that some unforeseen plumbing glitch was observed when you checked-in. The hotel has a 24-hour Maintenance staff on-duty to fix any unexpected issues.Savoy Hotels is a front-runner in Eco-Tourism and all rooms have individual water heaters which needs to be switched on 15 minutes before use. We have noted your constructive suggestion and has been taken up with the Front Desk to inform the guests at the time of check-in of this Eco-Initiative. We apologise for the unexpected inconvenience you had to face. At the Savoy, we take every comment and observation as a challenge to improve.We look forward to host you back in any of the 4 Savoy Hotels in Dubai.With sincerity in service,Faroukh Sunny. Group General Manager Savoy Hotels – Dubai

8/10 Bien

Kamlesh

Voyage d’affaires
Les points forts : Confort de la chambre
Séjour de 3 nuits en octobre 2022
Réponse de Savoy Hotels – Dubai le 17 oct. 2022
Dear Guest,Thank you for your high ratings which motivates us to raise the service bar even higher.We hope to host you back at the Savoy Suites Hotel Apartments centrally located in Bur Dubai, being close to BurJuman Mall and the Metro stations.With sincerity in service,Faroukh Sunny. Group General Manager. Savoy Hotels – Dubai

10/10 Excellent

Voyageur vérifié

Voyage en famille
Les points forts : Propreté et confort de la chambre
Awesome service, superclean rooms, central location, staff is very friendly and very prompt in assisting you. Highly recommended.
Séjour de 7 nuits en septembre 2022
Réponse de Savoy Hotels – Dubai le 13 sept. 2022
Dear Guest,Thank you for taking the time to post this review on your stay experience with us at the Savoy Suites Hotel.We are delighted to learn that you left with a positive impression of the hotel and its services. We are grateful for your kind words of appreciation. We hope to continue being the preferred hotel for all your future stays.With sincerity in service,Faroukh Sunny Group General Manager Savoy Hotels – Dubai

8/10 Bien

Ahmed

Voyage en famille
Les points forts : Équipements et infrastructures et conditions de l’hébergement
The stay was ok, The staff were kind and friendly . Balcony door is not soundproofing.
Séjour de 5 nuits en mai 2022
Réponse de Savoy Hotels - Dubai le 6 juin 2022
Dear Guest, Thank you for your endorsement of the Savoy Suites Hotel. We are glad that our personalized services offered to all guests at the Hotel has enhanced your overall stay experience. We wish you had reported any external sound issues in your room and we would have immediately offered you an alternate room on the rear side of the hotel. Team Savoy greatly appreciates your gracious comments and looks forward to host you back in any of the 4 Savoy Hotels in Dubai. With sincerity in service, Faroukh Sunny Group General Manager Savoy Hotels – Dubai

10/10 Excellent

Wanda

Voyage en groupe
Les points forts : Propreté et confort de la chambre
Séjour de 5 nuits en mai 2022
Réponse de Savoy Hotels - Dubai le 6 juin 2022
Dear Guest, Thank you for your high ratings which motivates us to raise the service bar even higher. We hope to host you back at the Savoy Suites Hotel Apartments centrally located in Bur Dubai, being close to BurJuman Mall and the Metro stations. With sincerity in service, Faroukh Sunny. Group General Manager. Savoy Hotels – Dubai

10/10 Excellent

Wanda

Voyage en groupe, Voyage d’affaires
Les points forts : Propreté et confort de la chambre
Home away from home!
Love this place!!! I hunted for a location which provided the amenities that they offer, close to shopping and in a neighborhood to purchase groceries for minimal food preparation. Room service, breakfast, super comfortable bed and sheets. New smart/roko streaming TV!!!! Spacious bathroom with tub/shower. Couch and eating table. Pool and upper deck. Just like the photos. My 3rd visit and will go back again because its so convenient to everywhere. Taxi rides can get you most places in 20 minutes. The hotel does offer shuttles to some locations.
Séjour de 5 nuits en mai 2022
Réponse de Savoy Hotels - Dubai le 6 juin 2022
Dear Guest, Thank you for choosing to stay at the Savoy Suites Hotel during your visit to Dubai. We are really touched by the wonderful review that you have posted. Creating awesome memories is indeed our motto and we strive constantly towards this purpose. Your praise for our hospitality is a huge inspiration for the team in their endeavour to exceed guest expectations. The Savoy Hotels eagerly awaits your return many more times! With sincerity in service, Faroukh Sunny Group General Manager Savoy Hotels – Dubai

10/10 Excellent

Anthony

Voyage en couple
Les points forts : Propreté, équipements, infrastructures et conditions de l’hébergement
Property was as advertised. Clean, friendly, only snacks provijded after breakfast. Pool area clean. Not much in immediate vicinity but mall and metro within walking distance.
Séjour de 9 nuits en mai 2022
Réponse de Savoy Hotels - Dubai le 31 mai 2022
Dear Guest, Thank you for choosing the Savoy Suites Hotel. We all are grateful for having the opportunity to host you. Your kind and generous comments are much appreciated and a great source of team motivation. Many thanks once again for taking the time to write this review. We look forward to welcome you back. With sincerity in service, Faroukh Sunny Group General Manager Savoy Hotels – Dubai

10/10 Excellent

LUZIA A

Voyage en groupe
Les points forts : Propreté et confort de la chambre
Séjour de 5 nuits en avril 2022
Réponse de Savoy Hotels – Dubai. le 2 mai 2022
Dear Guest, Thank you for your high ratings which motivates us to raise the service bar even higher. We hope to host you back at the Savoy Suites Hotel Apartments centrally located in Bur Dubai, being close to BurJuman Mall and the Metro stations. With sincerity in service, Faroukh Sunny. Group General Manager. Savoy Hotels – Dubai

10/10 Excellent

Vaibhav

Voyage en famille avec de jeunes enfants
Les points forts : Propreté, équipements, infrastructures et conditions de l’hébergement
Very kind staff. Excellent JAIN breakfast options. Early Check in. Cleanliness
Séjour de 2 nuits en avril 2022
Réponse de Savoy Hotels – Dubai le 28 avr. 2022
Dear Guest, Thank you for your review and positive comments. All our staffs believe and practice our service philosophy very passionately - WWW (Whatever and Whenever you Want). We have shared your compliments with all the staffs which has been a tremendous source of inspiration for all. We look forward to welcome you back. With sincerity in service, Faroukh Sunny Group General Manager Savoy Hotels – Dubai

10/10 Excellent

Vaibhav

Voyage en famille avec de jeunes enfants
Les points forts : Propreté, équipements, infrastructures et conditions de l’hébergement
Very kind staff. Excellent JAIN breakfast options. Early Check in. Cleanliness
Séjour de 4 nuits en avril 2022
Réponse de Savoy Hotels – Dubai le 28 avr. 2022
Dear Guest, Thank you for the high ratings. We feel privileged that you have considered writing this review. We are delighted to know that you enjoyed the hospitality and services provided during your stay and that we have met your expectations at Savoy Suites Hotel. We have shared your sentiments and it really means a lot to all of us. We look forward to host you back. With sincerity in service, Faroukh Sunny. Group General Manager Savoy Hotels – Dubai

10/10 Excellent

Vaibhav

Voyage en famille avec de jeunes enfants
Les points forts : Propreté, équipements, infrastructures et conditions de l’hébergement
Very kind staff. Excellent Breakfast options. Early Check-In. Cleanliness
Séjour de 4 nuits en avril 2022
Réponse de Savoy Hotels – Dubai le 28 avr. 2022
Dear Guest, Thank you for your positive comments and high ratings. The staff members are indeed excited to receive your warm appreciation which really means a lot to us. We look forward to welcome you back to experience our genuine Heartfelt Hospitality at the Savoy Suites Hotel centrally located in Bur Dubai, being close to BurJuman Mall and the Metro stations. With sincerity in service, Faroukh Sunny. Group General Manager. Savoy Hotels – Dubai.

2/10 Horrible

Emilie Angelica, Oslo

Voyage en famille avec de jeunes enfants
Les points faibles : Propreté, équipements, infrastructures et conditions de l’hébergement
Totalt nedslitt hotell i lite hyggelig strøk. Personalet var fantastiske så vi fikk vindt av å klage på hotellet pga de, de gjorde virkelig sitt beste. Booket et rom for 4 personer og fikk en veldig slitt liten sovesofa hvor det kun var plass til 1 person. Vi kom på natten så sov der 1 av 7 netter, hadde vi ikke kommet på natten hadde vi flyttet umiddelbart. Ville aldri booket dette hotellet, spesielt ikke med barn. Bildene juger og bør ikke kunne brukes til hotellet! Men igjen, fantastisk hyggelig personale som virkelig kunne jobben sin.
Séjour de 7 nuits en avril 2022
Réponse de Savoy Hotels – Dubai le 6 mai 2022
Dear Guest, Thank you for your candid feedback and we regret we could not meet up to your personal expectations. We respectfully disagree with your comments. The room and hotel images are actual. All our spacious Studio rooms are fully furnished with a well-equipped kitchenette. In your case, you were a family of 4 occupying the same Studio room. In that case, we recommend one child to share the king-size bed with the parents and the second child to use the existing sofa bed available in the room. For more comforts, you could choose the Two-Bedroom Apartment at Savoy Suites or One-Bedroom Apartment at Savoy Crest or 2-Studio Rooms interconnecting with a common door. The Hotel staff made all the efforts to show you the other 3 Savoy Hotels in the same neighborhood with a different décor theme and also a One-Bedroom at Savoy Crest which you declined to see. Savoy Hotels is located in the heart of Bur Dubai which is 10 mins. walk to BurJuman Mall and 8-mins to the Metro. It is in close proximity to the historical districts of old Dubai. Heritage sites such as Bastakiya / Fahidi Fort (Museum) / Meena Bazaar / Dubai Creek are the places from where Dubai evolved and are very popular with tourists who cherish to experience the local traditions and history at its best. Getting access from the Savoy Suites Hotel to the newly developed parts of Dubai in Sheikh Zayed Road / Marina / Jumeirah is easily reached by Metros / Taxis and RTA buses. We hope you have a pleasant stay in Dubai ahead. With sincerity in service, Faroukh Sunny. Group General Manager. Savoy Hotels – Dubai

10/10 Excellent

Chandulal

Voyage en famille
All the staffs are very helpful and friendly, food is good and in the rooms fridge need bit of attention...cooking facility is good.. only in the bedroom carpet need to change..no complain at all ...best holidays.
Séjour de 10 nuits en avril 2022
Réponse de Savoy Hotels – Dubai le 27 avr. 2022
Dear Guest, Thank you for the high ratings and positive comments. We have shared the same with all the staffs who are indeed humbled with your kind recognition. We have also noted your observations for improvements and enhancements. We always look forward to our guests’ comments which give us a direction to improve our standards and raise the service bar even higher. We hope to host you back in any of the 4 Savoy Hotels in Dubai. With sincerity in service, Faroukh Sunny Group General Manager Savoy Hotels – Dubai

8/10 Bien

Christopher

Voyage en famille
Séjour de 4 nuits en avril 2022
Réponse de Savoy Hotels – Dubai le 9 avr. 2022
Dear Guest, Thank you for your high ratings which motivates us to raise the service bar even higher. We hope to host you back at the Savoy Suites Hotel Apartments centrally located in Bur Dubai, being close to BurJuman Mall and the Metro stations. With sincerity in service, Faroukh Sunny. Group General Manager. Savoy Hotels – Dubai

10/10 Excellent

NDC

Voyage en couple
Les points forts : Équipements et infrastructures et conditions de l’hébergement
Good place to stay
Séjour de 6 nuits en mars 2022
Réponse de Savoy Hotels – Dubai le 9 avr. 2022
Dear Guest, Thank you for choosing to stay at the Savoy Suites Hotel and for taking the time to share your review. Our constant effort all across the Savoy Hotels is to create a relaxing environment and offer efficient, friendly and unobtrusive service with attention to details. All of us at the Savoy look forward to welcoming you back soon. With sincerity in service, Faroukh Sunny Group General Manager Savoy Hotels – Dubai

8/10 Bien

Imran

Voyage en famille
Les points forts : Propreté et confort de la chambre
Séjour de 5 nuits en février 2022
Réponse de Savoy Hotels – Dubai le 25 févr. 2022
Dear Guest, Thank you for your high ratings which motivates us to raise the service bar even higher. We hope to host you back at the Savoy Suites Hotel Apartments centrally located in Bur Dubai, being close to BurJuman Mall and the Metro stations. With sincerity in service, Faroukh Sunny. Group General Manager. Savoy Hotels – Dubai

6/10 Satisfaisant

Angela

Voyage d’affaires
LAUNDERED ALL CLOTHES PRIOR TO TRANSFERRING ROOMS. PERHAPS BEDBUG CAME FROM THE PREVIOUS ROOM. HOTEL STAFF DID NOT CHECK OTHER ROOM FOR BEDBUGS IN MY PRESENCE.
Séjour de 1 nuit en décembre 2021
Réponse de Savoy Hotels – Dubai le 4 janv. 2022
Dear Guest, Thank you for your candid comments. We would like to reconfirm that the hotel team and the Pest Control team could not find any sign or infestation of bedbug or any other pests. The inspection was carried out in your presence and the same was reported to you. The Pest Control company has also checked the previous room occupied by you and we could not find any traces of any pests or bugs. Your original booking was for 3 nights which was extended for further 7 nights. After this, you have extended for another 2 nights. Then again, you have extended for one more night. Finally, there was an extension of one more night before you checked-out. The hotel management did offer you a change of room for your peace of mind which you declined and preferred to stay in the same room for 11 nights without any housekeeping services. You had placed a 'Do Not Disturb' sign on your door and did not take any housekeeping services throughout your entire stay. Furthermore, the management also observed that you were receiving frequent deliveries and packages on a daily basis. We suspect the bug what you are referring to is a traveler’s bug which could have come through your luggage or the several packages that you have received from outside. All our rooms are inspected thoroughly and released to our guests only after a complete disinfection and sanitization has been completed. We regret we could not meet up to your personal expectations and we hope that you could give us the opportunity to welcome you back in any of the 4 Savoy Hotels in Dubai. We wish you good health and best wishes for the year 2022. Stay well and stay safe. With sincerity in service, Faroukh Sunny Group General Manager Savoy Hotels – Dubai

2/10 Horrible

Angela

Les points faibles : Propreté, équipements, infrastructures et conditions de l’hébergement
Séjour de 1 nuit en décembre 2021
Réponse de Savoy Hotels – Dubai le 5 mai 2022
Dear Guest, We regret that the hotel did not meet up to your personal expectations. At the Savoy, we have a 24-hour Reception / Housekeeping / Maintenance and Manager on Duty who are always available round-the-clock to assist you and extend every possible service you may desire. Stay well and stay safe. With sincerity in service, Faroukh Sunny Group General Manager Savoy Hotels – Dubai

6/10 Satisfaisant

Angela

GOT TWO BITES FROM A BEDBUG BUT THE BEDBUG WAS KILLED.
Séjour de 2 nuits en décembre 2021
Réponse de Savoy Hotels – Dubai le 29 déc. 2021
Dear Guest, Thank you for your candid comments. In your presence, we had inspected your room and could not find any infestation of any pests. Furthermore, we have also called the Pest Control company to again inspect your room. All areas of the room were dismantled for inspection and you were informed that nothing was found. We suspect what you might have experienced could perhaps be a traveler's bug. From 16th December till today 29th Dec, you have kept your room under 'Do Not Disturb' status. The housekeeping could only manage to clean your room once only with your permission. We recommend that you allow the housekeeping team to clean your room on regular basis. As you are still staying in the hotel and extending your stay, do let us know if you would like to have your room changed. We have a 24-hour Reception / Housekeeping / Maintenance and Manager on Duty who are always available round-the-clock to assist you and extend every possible service you may desire. With sincerity in service, Faroukh Sunny. Group General Manager Savoy Hotels – Dubai