2/10 Horrible
Guilhem
4 févr. 2017
Les points faibles : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Awful - never come back
It was my worst experience in Dubai, really awful !
To give a quick view of what's happened :
- I booked and paid 1 month and half before / They called me 2 weeks ago to confirm. I confirmed and tell us that I will check-in late, there was no issue.
- Chek-in late at 3 am my reservation was lost and we hadn't a room
- We were 3 so first night I slept one the couch because they only found a room with one bed
- Second day the manager should came but she was never show up
- Second night they added a terrible small bed, really unconfortable
- Manager still unreachable - After at least 4-5 hours lost with concierges, I finally got a normal bed for the 3rd night in the living room
- Only two towels for 3 people
- The reception is actually a concierge and he cannot do anything to help... only send emails.
- We were out of shampoo and soap and they didn't want to offer us new ones.
- They scanned the wrong page of my passeport
I was there to work it was a complete mess and lost of time for everything. Whatever you can ask prepare yourself to wait, at least 2 days and five reminders, even if the answer is no like for the soap and shampoo.
I will never come back and please choose another place if you want to rest or work in Dubai !
