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Avis sur Leonardo Royal Hotel Birmingham

4 out of 5
Leonardo Royal Hotel Birmingham
245 Broad Street, Birmingham, England

Avis

8,4

Très bien

Note des voyageurs de 10 (Excellent), d’après 1069 avis sur 1978." "
Note des voyageurs de 8 (Bien), d’après 502 avis sur 1978." "
Note des voyageurs de 6 (Satisfaisant), d’après 203 avis sur 1978." "
Note des voyageurs de 4 (Médiocre), d’après 111 avis sur 1978." "
Note des voyageurs de 2 (Horrible), d’après 93 avis sur 1978." "

9,0/10

Propreté

8,6/10

Personnel et service

8,4/10

Équipements

8,6/10

Infrastructures et conditions de l’hébergement

8,2/10

Écoresponsabilité

Avis

6/10 Satisfaisant

Samuele

Voyage d’affaires, Voyage en couple
Les points forts : Propreté, équipements, infrastructures et conditions de l’hébergement
Les points faibles : Personnel et service
The amenities and rooms are high standards, as expected. Parking space next to the building (extra charge), gym, hotel umbrellas available for rental and room upgrade received with Expedia Gold customers. We had troubles having lunch at the restaurant or bar, even though advertised as available from 12:00 everywhere in the hotel, so don't rely on that. Overall a mixed bag, good infrastructures with room for improvement on management.
Séjour de 3 nuits en avril 2024

2/10 Horrible

Esin

Les points faibles : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Someone broke into my expedia account and used my money to book 2 nights at this hotel. When I saw what's happening I called the hotel and expdia immediately to report while theif was still accommodating at the hotel. They didn't do anything about it. Since s/he already checked in they just let her stay and didn't refund my money. I highly believe that they are part of this scam. Don't stay here they can steal your card information and fraud you too.
Séjour de 2 nuits en avril 2024

10/10 Excellent

Janet

Voyage en couple
Les points forts : Propreté et personnel et service
Perfect for Symphony Hall excellent staff bedroom door looked as if it had been forced not a good loo. A little attention to detail around paintwork in bathroom would make a huge difference. These are small things but make a difference
Séjour de 1 nuit en avril 2024

10/10 Excellent

Raj

Voyage d’affaires, Voyage en couple
Les points forts : Propreté et personnel et service
Parking was not very easy
Séjour de 1 nuit en avril 2024

10/10 Excellent

Robert

Voyage d’affaires, Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Staff are excellent
Séjour de 1 nuit en avril 2024

6/10 Satisfaisant

Trishan

Les points faibles : Propreté
Séjour de 2 nuits en avril 2024

8/10 Bien

Peter, Clifton Hill

Voyage d’affaires
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Close to restaurants and conference centre
Séjour de 6 nuits en avril 2024
Réponse de Duty Manager le 15 avr. 2024
Good Morning Thank you for taking your time on your recent stay at Leonardo Royal Hotel BirminghamWe will look forward to welcoming you back in the near futureKind RegardsDuty Manager

10/10 Excellent

Oscar

Voyage en famille avec de jeunes enfants
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
The hotel was lovely. booked it as a last minute getaway for me and my fiancée with our 2 month old baby. They were very accommodating and the facilities were everything we needed including a mini fridge to store milk which was a bonus. The breakfast is well worth the money, omelettes made to order were delicious. We didn't have any evening meals but did use the bar which was relaxed and had a massive selection of drinks available. thanks for a great stay! (the showers were absolutely wonderful too)
Séjour de 3 nuits en avril 2024
Réponse de Duty Manager le 15 avr. 2024
Good Morning Thank you for taking your time on your recent stay at Leonardo Royal Hotel BirminghamWe will look forward to welcoming you back in the near futureKind RegardsDuty Manager

10/10 Excellent

Dean

Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Excellent location lovey staff
Séjour de 1 nuit en avril 2024
Réponse de Duty Manager le 14 avr. 2024
Good MorningThank you for taking your time to do a review on your recent stay at Leonardo Royal Hotel BirminghamWe look forward to welcoming you back in the futureKind RegardsDuty Manager

10/10 Excellent

Robert

Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
A perfectly good, serviceable hotel, convenient to the City Center and the railway station by tram. Staff were friendly and went out of their way to be helpful. Good value for the price paid.
Séjour de 1 nuit en avril 2024
Réponse de Duty Manager le 14 avr. 2024
Good MorningThank you for taking your time to do a review on your recent stay at Leonardo Royal Hotel BirminghamWe look forward to welcoming you back in the futureKind RegardsDuty Manager

10/10 Excellent

Omari

Voyage en groupe
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Great customer service
Séjour de 2 nuits en avril 2024
Réponse de Duty Manager le 14 avr. 2024
Good MorningThank you for taking your time to do a review on your recent stay at Leonardo Royal Hotel BirminghamWe look forward to welcoming you back in the futureKind RegardsDuty Manager

2/10 Horrible

Aamir, London

Voyage d’affaires, Voyage en couple
Les points faibles : Personnel et service et équipements
I am very regular to this hotel , stayed more than 15 times , they always give me drinks vouchers and upgrade the rooms , but this time was my worst time ever in this place , we were couple and they allocated me twin room, room was not the one which I booked , Rapheal on reception he was bit friendly, he changed my room from 3rd to 8th floor, which was very noisy and closed to lift , and planing to change my regular place coz of this experience, towels got marks and seems like not been changed , plz try to improve
Séjour de 1 nuit en avril 2024
Réponse de Duty Manager le 14 avr. 2024
Good MorningThank you for taking your time to do a review on your recent stay at Leonardo Royal Hotel BirminghamWe look forward to welcoming you back in the futureKind RegardsDuty Manager

2/10 Horrible

Steven

Voyage en couple
Les points faibles : Propreté et équipements
Very noisy room right next to the lifts. Described as “superior” rooms when quite frankly Premier Inn are better for less!
Séjour de 1 nuit en mars 2024
Réponse de Duty Manager le 12 avr. 2024
Good Afternoon Thank you taking your time on doing a review on your recent stay at Leonardo Royal Hotel BirminghamWe look forward to welcoming you back in the near futureKind RegardsDuty Manager

10/10 Excellent

Patricia

Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Great location. Warm, clean and comfy room with good facilities. Staff were outstanding, really helpful and friendly.
Séjour de 3 nuits en avril 2024
Réponse de Duty Manager le 12 avr. 2024
Good Afternoon Thank you taking your time on doing a review on your recent stay at Leonardo Royal Hotel BirminghamWe look forward to welcoming you back in the near futureKind RegardsDuty Manager

10/10 Excellent

Deborah

Voyage en groupe
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Staff very helpful and friendly
Séjour de 1 nuit en avril 2024
Réponse de Duty Manager le 12 avr. 2024
Good Afternoon Thank you taking your time on doing a review on your recent stay at Leonardo Royal Hotel BirminghamWe look forward to welcoming you back in the near futureKind RegardsDuty Manager

8/10 Bien

Jason

Voyage en famille avec de jeunes enfants
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
The hotel overall is nice and clean, but the car park entrance is quite difficult to locate. As next to it are 2 pubs and bars, at night you can still hear the music and beats through the windows, quite annoying to be honest.
Séjour de 1 nuit en avril 2024
Réponse de Duty Manager le 12 avr. 2024
Good Afternoon Thank you taking your time on doing a review on your recent stay at Leonardo Royal Hotel BirminghamWe look forward to welcoming you back in the near futureKind RegardsDuty Manager

10/10 Excellent

Dwayne

Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Nice hotel. The executive room was very nice
Séjour de 1 nuit en avril 2024
Réponse de Duty Manager le 12 avr. 2024
Good Afternoon Thank you taking your time on doing a review on your recent stay at Leonardo Royal Hotel BirminghamWe look forward to welcoming you back in the near futureKind RegardsDuty Manager

8/10 Bien

Peter

Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
The room was cold and the bathroom and corridors were even colder. Everything else was okay
Séjour de 1 nuit en avril 2024
Réponse de Duty Manager le 12 avr. 2024
Good Afternoon Thank you taking your time on doing a review on your recent stay at Leonardo Royal Hotel BirminghamWe look forward to welcoming you back in the near futureKind RegardsDuty Manager

10/10 Excellent

Cristina

Voyage en famille avec de jeunes enfants
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
I think you need to improve available car parkings. There are so many parking spaces available, but on arrival I really struggle to find one. It took me so long to find a space as the car park was full. Maybe you should ask costumers in advance if they are driving to the property and allocate a car park space for them.
Séjour de 1 nuit en mars 2024
Réponse de Duty Manager le 12 avr. 2024
Good Afternoon Thank you taking your time on doing a review on your recent stay at Leonardo Royal Hotel BirminghamWe look forward to welcoming you back in the near futureKind RegardsDuty Manager

10/10 Excellent

Arani

Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Very nice and safe hotel in the best area to see the city. Lovely large rooms with updated bathrooms was nicely welcomed. The staff were among the best we have had in hotels. The four star for the properties condition and facilities is because the inner windows needs to be cleaned, the walls need to be touched up with a little paint. If it is possible for this hotel to have a pool, it would be on another level. Will be back!!
Séjour de 3 nuits en mars 2024
Réponse de Duty Manager le 12 avr. 2024
Good Afternoon Thank you taking your time on doing a review on your recent stay at Leonardo Royal Hotel BirminghamWe look forward to welcoming you back in the near futureKind RegardsDuty Manager

10/10 Excellent

Khye

Voyage en famille avec de jeunes enfants
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
the staff were so great with the kids. rooms nice and clean and spacious. entrance area very smart. if we in area again we will stop here again.
Séjour de 1 nuit en mars 2024
Réponse de Duty Manager le 12 avr. 2024
Good Afternoon Thank you taking your time on doing a review on your recent stay at Leonardo Royal Hotel BirminghamWe look forward to welcoming you back in the near futureKind RegardsDuty Manager

10/10 Excellent

Farhana

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Séjour de 1 nuit en mars 2024
Réponse de Duty Manager le 1 avr. 2024
Good Afternoon Thank you taking your time to do a review on your recent stay at the Leonardo Royal Hotel BirminghamWe look forward to welcoming you back in the near futureKind RegardsDuty Manager

6/10 Satisfaisant

Barry

Voyage en couple
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Les points faibles : Équipements
Very long queue at the bar at 10.30 in the evening. Unable to get a late drink.
Séjour de 1 nuit en mars 2024
Réponse de Duty Manager le 27 mars 2024
Good Evening Thank you for taking time in doing a review on your recent stay at Leonardo Royal Hotel BirminghamWe look forward to welcoming you back in the near futureKind RegardsDuty Manager

8/10 Bien

Catherine

Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Séjour de 2 nuits en mars 2024
Réponse de Duty Manager le 14 avr. 2024
Good MorningThank you for taking your time to do a review on your recent stay at Leonardo Royal Hotel BirminghamWe look forward to welcoming you back in the futureKind RegardsDuty Manager

10/10 Excellent

Brijesh

Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Loved the property and location.
Séjour de 3 nuits en mars 2024
Réponse de Duty Manager le 27 mars 2024
Good Evening Thank you for taking time in doing a review on your recent stay at Leonardo Royal Hotel BirminghamWe look forward to welcoming you back in the near futureKind RegardsDuty Manager

10/10 Excellent

NICK

Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Very nice hotel in great location
Séjour de 1 nuit en mars 2024
Réponse de Duty Manager le 24 mars 2024
Good AfternoonThank you for taking your time on doing a review on your recent stay at Leonardo Royal Hotel BirminghamWe look forward to welcoming you back in the near future Kind RegardsDuty Manager

8/10 Bien

Jonathan

Voyage en couple
Les points forts : Personnel et service
Lovely stay , room 1510 bed very squeaky , facilities very good , lifts very fast , coffee cups at breakfast was in short supply due to washing them , had to ask for cups to be brought out .
Séjour de 1 nuit en mars 2024
Réponse de Duty Manager le 19 mars 2024
Good EveningThank you for taking your time on your recent stay at Leonardo Royal Hotel BirminghamWe look forward to welcoming you back in the near futureKind RegardsDuty Manager

10/10 Excellent

Amy, London

Voyage d’affaires
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Excellent staff on the front desk. Also received a lovely room upgrade
Séjour de 1 nuit en mars 2024
Réponse de Duty Manager le 18 mars 2024
Good Evening Thank you taking your time on doing a review on your recent stay at the Leonardo Royal Hotel BirminghamWe look forward to welcome you back in the near futureKind RegardsDuty Manager

4/10 Médiocre

Mia

Voyage en couple
Les points forts : Propreté
Les points faibles : Personnel et service
The staff didn't smile. It felt like non of them wanted to be there. They need more training how to welcome customers and make sure that they feel welcome.
Séjour de 1 nuit en mars 2024
Réponse de Duty Manager le 18 mars 2024
Good Evening Thank you taking your time on doing a review on your recent stay at the Leonardo Royal Hotel BirminghamWe look forward to welcome you back in the near futureKind RegardsDuty Manager

10/10 Excellent

Jonathan

Love the location to this hotel , central to all The nightlife
Séjour de 1 nuit en mars 2024

10/10 Excellent

Owen

Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Worth every penny
Séjour de 1 nuit en mars 2024
Réponse de Duty Manager le 18 mars 2024
Good Evening Thank you taking your time on doing a review on your recent stay at the Leonardo Royal Hotel BirminghamWe look forward to welcome you back in the near futureKind RegardsDuty Manager

10/10 Excellent

suad

Voyage en groupe
Séjour de 1 nuit en mars 2024
Réponse de Duty Manager le 18 mars 2024
Good Evening Thank you taking your time on doing a review on your recent stay at the Leonardo Royal Hotel BirminghamWe look forward to welcome you back in the near futureKind RegardsDuty Manager

2/10 Horrible

Samuel

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
The noise from the nightclub across the road was so loud. The bass was coming through the walls until 4am. Worst night sleep in a hotel ever. Unfortunately not exactly the hotels fault but I think people should know. I would not stay again for this reason.
Séjour de 1 nuit en mars 2024
Réponse de Duty Manager le 18 mars 2024
Good Evening Thank you taking your time on doing a review on your recent stay at the Leonardo Royal Hotel BirminghamWe look forward to welcome you back in the near futureKind RegardsDuty Manager

8/10 Bien

Sarah

Séjour de 1 nuit en mars 2024
Réponse de Duty Manager le 1 avr. 2024
Good Afternoon Thank you taking your time to do a review on your recent stay at the Leonardo Royal Hotel BirminghamWe look forward to welcoming you back in the near futureKind RegardsDuty Manager

2/10 Horrible

Aafreen

Les points faibles : Propreté, personnel et service, infrastructures et conditions de l’hébergement
We left early it was disgusting
Séjour de 1 nuit en mars 2024
Réponse de Duty Manager le 18 mars 2024
Good Evening Thank you taking your time on doing a review on your recent stay at the Leonardo Royal Hotel BirminghamWe look forward to welcome you back in the near futureKind RegardsDuty Manager

10/10 Excellent

KAROLINA

Voyage d’affaires
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
The hotel is great. One day there was only one set of towels left for two people. I asked for more towels and when I returned back to the room, a huge pile of towels was left on the bed… they were all small hand towels… very strange.
Séjour de 3 nuits en février 2024
Réponse de Duty Manager le 18 mars 2024
Good Evening Thank you taking your time on doing a review on your recent stay at the Leonardo Royal Hotel BirminghamWe look forward to welcome you back in the near futureKind RegardsDuty Manager

8/10 Bien

Mark

Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Property was fine didn’t receive any VIP perks for being a gold member
Séjour de 1 nuit en mars 2024
Réponse de Duty Manager le 18 mars 2024
Good Evening Thank you taking your time on doing a review on your recent stay at the Leonardo Royal Hotel BirminghamWe look forward to welcome you back in the near futureKind RegardsDuty Manager

10/10 Excellent

ELIZABETH

Voyage en famille
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Very clean, great location!! Would definitely stay here again. Parking is safe and on site! Near to local restaurants and attractions, above 5 star! Staff really pleasant and smiley and lovely and so smart! First class!
Séjour de 1 nuit en mars 2024
Réponse de Duty Manager le 18 mars 2024
Good Evening Thank you taking your time on doing a review on your recent stay at the Leonardo Royal Hotel BirminghamWe look forward to welcome you back in the near futureKind RegardsDuty Manager

10/10 Excellent

Stuart

Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Size of the room was great, bathroom was lovely, staff were amazing and the bed was the icing on the cake.
Séjour de 1 nuit en mars 2024
Réponse de Duty Manager le 18 mars 2024
Good Evening Thank you taking your time on doing a review on your recent stay at the Leonardo Royal Hotel BirminghamWe look forward to welcome you back in the near futureKind RegardsDuty Manager

10/10 Excellent

Jordan

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Fantastic hotel for the price, you can hear music until the early hours but if you are planning for a night out the hotel is perfect
Séjour de 1 nuit en février 2024
Réponse de Duty Manager le 18 mars 2024
Good Evening Thank you taking your time on doing a review on your recent stay at the Leonardo Royal Hotel BirminghamWe look forward to welcome you back in the near futureKind RegardsDuty Manager

10/10 Excellent

Jyoti

Réponse de Duty Manager le 2 mars 2024
Good EveningThank you for taking time to do a review on your recent stay at the Leonardo Royal Hotel BirminghamWe look forward to welcoming you back to the hotel in the future

10/10 Excellent

john

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Séjour de 3 nuits en février 2024
Réponse de Duty Manager le 2 mars 2024
Good EveningThank you for taking time to do a review on your recent stay at the Leonardo Royal Hotel BirminghamWe look forward to welcoming you back to the hotel in the future

6/10 Satisfaisant

Matthew

Séjour de 2 nuits en février 2024
Réponse de Duty Manager le 27 févr. 2024
Good EveningThank you taking your time to do a review on your recent stay at Leonardo Royal Hotel BirminghamWe look forward to welcoming you back in the near future

10/10 Excellent

Barry

Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Close to the Symphony Hall 👍
Séjour de 1 nuit en février 2024
Réponse de Duty Manager le 26 févr. 2024
Good Evening Thank you for taking your time on doing a review on your recent stay at The Leonardo Royal Hotel BirminghamWe look forward to welcoming you back in the near future

10/10 Excellent

Robert

Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Very close to Brindley Place and NIA and ICC. Breakfast was really good. Very clean and tidy room, with free water delivered each day. Very friendly staff
Séjour de 2 nuits en février 2024
Réponse de Duty Manager le 20 févr. 2024
Good Morning Thank you for taking your time to do a recent review on your Leonardo Royal Hotel Birmingham Stay.We look forward to welcoming you back in the future

6/10 Satisfaisant

Sohayma

Séjour de 1 nuit en février 2024
Réponse de Duty Manager le 21 mars 2024
Good Morning Thank you for taking time to do a review on recent stay at Leonardo Royal Hotel Birmingham We look forward to welcoming you back in the near future Kind RegardsDuty Manager

10/10 Excellent

Lola

Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
I was amazed with the high standard of service for an outstanding price. I will definitely come back.
Séjour de 1 nuit en février 2024
Réponse de Duty Manager le 20 févr. 2024
Good Morning Thank you for taking your time to do a recent review on your Leonardo Royal Hotel Birmingham Stay.We look forward to welcoming you back in the future

8/10 Bien

Zain

Voyage en couple
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
.
Séjour de 1 nuit en février 2024
Réponse de Duty Manager le 20 févr. 2024
Good Morning Thank you for taking your time to do a recent review on your Leonardo Royal Hotel Birmingham Stay.We look forward to welcoming you back in the future

8/10 Bien

Olawale

Séjour de 1 nuit en février 2024
Réponse de Duty Manager le 21 mars 2024
Good Morning Thank you for taking time to do a review on recent stay at Leonardo Royal Hotel Birmingham We look forward to welcoming you back in the near future Kind RegardsDuty Manager

8/10 Bien

Yvonne, Shrewley

Voyage d’affaires
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Perfect to stay for an event held at the ICC.
Séjour de 1 nuit en février 2024
Réponse de Duty Manager le 18 févr. 2024
Good Morning Thank you for taking your time to do a review on your recent stay at Leonardo Royal Hotel BirminghamWe look forward to welcoming you back in the near futureKind RegardsDuty Manager