Avis sur Red Roof Inn & Suites Dover Downtown
Red Roof Inn & Suites Dover Downtown
652 N Dupont Hwy, I-95 To Exit #4-a, Dover, DE
Avis
7,4
Bien
7,8/10
Propreté
8,0/10
Personnel et service
7,0/10
Équipements
7,4/10
Infrastructures et conditions de l’hébergement
7,2/10
Écoresponsabilité
Avis
12 août 2023
Les points forts : Personnel et service
Séjour de 1 nuit en juillet 2023
Réponse de Oshane RediResponse Specialist le 13 août 2023
Hello Pier - Luc, Thank you for taking a moment to complete our survey. The staff at the RED ROOF INN & SUITES DOVER DOWNTOWN and I appreciate your 3/5 score following your stay. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. Your feedback is critical as we strive to deliver a clean, comfortable and value-based stay to all guests.On your next stay should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit us again on your next trip!Sincerely,Oshane Red Roof Management RediResponse Specialist
6/10 Satisfaisant
Voyageur vérifié
25 juil. 2019
Les points forts : Personnel et service et infrastructures et conditions de l’hébergement
Voyageur vérifié
Séjour de 1 nuit en juillet 2019
6/10 Satisfaisant
Voyageur vérifié
5 janv. 2019
Les points forts : Propreté
Voyageur vérifié
Séjour de 1 nuit en janvier 2019
10/10 Excellent
Michèle
16 août 2018
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
excellent séjour
Michèle
Séjour de 1 nuit en juillet 2018
8/10 Bien
Michèle
16 août 2017
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Michèle
Séjour de 1 nuit en juillet 2017
6/10 Satisfaisant
sonia, montreal
19 juil. 2016
Les points faibles : Propreté, infrastructures et conditions de l’hébergement, confort de la chambre
Bien situé pour arrêt en direction de la Virginie.
sonia
6/10 Satisfaisant
Voyageur vérifié
27 juin 2016
Les points faibles : Confort de la chambre
Voyageur vérifié
4/10 Médiocre
Voyageur vérifié
13 déc. 2015
Les points faibles : Propreté, infrastructures et conditions de l’hébergement, confort de la chambre
Voyageur vérifié
10/10 Excellent
Billy, St-Georges
13 oct. 2015
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Parfait pour aller à la course
Billy
8/10 Bien
Pierre, Montreal
1 oct. 2013
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Très propre, service excellent.
Pierre
10/10 Excellent
lisa
21 avr. 2024
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
lisa
Séjour de 1 nuit en avril 2024
Réponse de Kerry-Lee RediResponse Specialist le 22 avr. 2024
Dear Lisa,The staff and I are thrilled to read you enjoyed your stay here at the RED ROOF INN & SUITES DOVER DOWNTOWN. You mentioned that our staff was friendly, your room was clean especially the private suite. At Red Roof, our main goal is to provide all our guests with a positive experience that portrays all the comfort of home, so it was good to read of your highlights. Please know you are a valued guest and we appreciated your business.We greatly appreciate the time you’ve taken to rate our hotel and we look forward to your next visit. Sincerely, Kerry-Lee Red Roof ManagementRediResponse Specialist
10/10 Excellent
Lydia
19 avr. 2024
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Lydia
Séjour de 1 nuit en avril 2024
Réponse de Xao RediResponse Specialist le 20 avr. 2024
Thank you for sharing your 5/5 rating with us, Lydia. Our staff at the Red Roof Inn & Suites Dover Downtown was especially delighted to know that we earned this following your stay. We aim to deliver a positive experience to all our guests, so we were happy to know that you were satisfied with your stay. However, we would love to hear about your stay, so please feel free to share.Once again, on behalf of Red Roof, we would like to extend our gratitude for your rating. It would be our pleasure to host you under our roof again in the future.Appreciatively,XaoRed Roof ManagementRediResponse Specialist
8/10 Bien
Gareth
14 avr. 2024
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Gareth
Séjour de 3 nuits en avril 2024
Réponse de Oshane RediResponse Specialist le 15 avr. 2024
Dear Gareth, Thank you for taking the time to complete our guest survey. We appreciate your comments following your recent stay at the RED ROOF INN & SUITES DOVER DOWNTOWN regarding the nice room. You indicated that the size of the bathtub was not up to your standards. Feedback from our guests is always welcome at Red Roof as we strive to continuously improve the quality of our services. Thank you again for sharing your experience. We look forward to seeing you in your future travels.Sincerely,Oshane Red Roof ManagementRediResponse Specialist
10/10 Excellent
Susan
Voyage en famille
8 avr. 2024
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Susan
Séjour de 1 nuit en avril 2024
Réponse de Oniel Rediresponse Specialist le 8 avr. 2024
Hi Susan,I want to thank you for taking the time to post a review of your stay at the Red Roof Inn & Suites Dover Downtown. Our goal is to provide a clean and comfortable stay for all our guests and we’re proud to have achieved that with your visit, it's also nice to read that you took liking to our staff and our hotel's serenity. On your next stay at RedRoof should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit us on your next trip!Sincerely,OnielRedRoof ManagementRediresponse Specialist
6/10 Satisfaisant
Tori
Voyage en famille
7 avr. 2024
Les points forts : Personnel et service et infrastructures et conditions de l’hébergement
Tori
Séjour de 1 nuit en avril 2024
Réponse de Oniel Rediresponse Specialist le 8 avr. 2024
Hi Tori,Thank you for taking the time to write a review of your stay at the Red Roof Inn & Suites Dover Downtown. Our goal is to provide a clean and comfortable stay for all our guests and we’re proud to have achieved that with your visit, it's also nice to read that you took liking to our staff and prices. However, you feedback with be taken into consideration to improve our cleanliness. On your next stay at RedRoof should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit us on your next trip!Sincerely,OnielRedRoof ManagementRediresponse Specialist
10/10 Excellent
HARRY
Voyage en couple
7 avr. 2024
Les points forts : Infrastructures et conditions de l’hébergement
HARRY
Séjour de 1 nuit en avril 2024
Réponse de Oniel Rediresponse Specialist le 7 avr. 2024
I want to thank you Harry, for taking the time to post a review of your stay at the Red Roof Inn & Suites Dover Downtown. Our goal is to provide a clean and comfortable stay for all our guests and we’re proud to have achieved that with your visit prompting your 5/5 score following your stay. In the future, please consider adding additional details to your survey to let us know what we’re doing well and where we can improve.Thank you again for sharing your experience with us. We would love to see you again, should your travels bring you back to our area.Sincerely,OnielRedRoof ManagementRediresponse Specialist
8/10 Bien
Tammy
Voyage en famille avec de jeunes enfants
25 mars 2024
Les points forts : Équipements
Tammy
Séjour de 2 nuits en mars 2024
Réponse de Recordo, Rediresponse Specialist le 26 mars 2024
Hey Tammy,Thank you for taking the time to complete our guest survey. We appreciate your comments regarding your recent stay at the Red Roof Inn & Suites Dover Downtown. It's wonderful to hear that our pleasant staff were able to meet your expectations and gain a 4/5 ratings. Positive guest feedback, like yours, is always an encouragement to all of our Red Roof staff as we strive to continuously improve the quality of our services.Thank you again for sharing your experience. We look forward to seeing you in your future travels.Sincerely,RecordoRed Roof ManagementRediresponse Specialist
8/10 Bien
Phenier, dover
14 mars 2024
Phenier
Séjour de 1 nuit en mars 2024
Réponse de Toni-Ann RediResponse Specialist le 4 avr. 2024
Hello Phenier,Thank you for choosing to stay at our Red Roof Inn & Suites Dover Downtown. I appreciate your 4/5 score following your stay but would love for you to consider adding comments to your survey to let us know what we’re doing well and where we can improve to provide you with a better experience.I do hope that you will return to our hotel, or any other Red Roof in the future.Sincerely,Toni-AnnRed Roof ManagementRediResponse Specialist
10/10 Excellent
Janine
Voyage avec des animaux de compagnie, Voyage en couple
9 mars 2024
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Janine
Séjour de 2 nuits en mars 2024
Réponse de Olivia RediResponse Specialist le 10 mars 2024
Thank you, Janine, for telling us about your stay at the Red Roof Inn & Suites Dover Downtown. I am glad you found everything to be great and the staff to be sweet. Positive guest feedback, like yours, is always an encouragement to all of our Red Roof staff as we strive to continuously improve the quality of our services.Thank you again for sharing your experience, we look forward to your next stay at Red Roof.Sincerely,OliviaRed Roof ManagementRediResponse Specialist
6/10 Satisfaisant
John
Voyage d’affaires
8 mars 2024
John
Séjour de 2 nuits en mars 2024
Réponse de Adraine Rediresponse Specialist le 9 mars 2024
Dear John, Thank you for taking the time to complete our guest survey. We appreciate your comments regarding your recent stay at the RED ROOF INN & SUITES DOVER DOWNTOWN. I am happy to read that you found the location to be convenient. Feedback from our guests is always welcome at Red Roof as we strive to continuously improve the quality of our services. On your next stay should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction.Thank you again for sharing your experience. We look forward to seeing you in your future travels.Sincerely,AdraineRed Roof Management Rediresponse Specialist
6/10 Satisfaisant
Tysha
Voyage en famille
3 mars 2024
Les points forts : Personnel et service
Tysha
Séjour de 1 nuit en mars 2024
Réponse de Adraine Rediresponse Specialist le 3 mars 2024
Dear Tysha,Thank you for taking the time to complete our guest survey. We appreciate your comments regarding your recent stay at the RED ROOF INN & SUITES DOVER DOWNTOWN. I am happy to read that you found the room to be nice. I am sorry that there was too much noise coming from the traffic that hindered your experience. Feedback from our guests is always welcome at Red Roof as we strive to continuously improve the quality of our services. Thank you again for sharing your experience. We look forward to seeing you in your future travels.Sincerely,AdraineRed Roof ManagementRediresponse Specialist
8/10 Bien
Marykate
2 mars 2024
Les points forts : Personnel et service et infrastructures et conditions de l’hébergement
Marykate
Séjour de 1 nuit en mars 2024
Réponse de Adraine Rediresponse Specialist le 3 mars 2024
Hello Marykate,Thank you for taking a moment to complete our survey. The staff at the RED ROOF INN & SUITES DOVER DOWNTOWN and I appreciate your 4/5 score following your stay. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. Your feedback is critical to Red Roof as we strive to deliver a clean, comfortable and value-based stay to all guests.On your next stay should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit us again on your next trip!Sincerely,AdraineRed Roof ManagementRediresponse Specialist
6/10 Satisfaisant
Arlene
Voyage en couple
16 févr. 2024
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Arlene
Séjour de 2 nuits en février 2024
Réponse de Dannielle Rediresponse Specialist le 17 févr. 2024
Dear Arlene,Thank you for taking the time to share your feedback regarding your experience at the RED ROOF INN & SUITES DOVER DOWNTOWN. We sincerely appreciate your comments and are happy to hear you had a great experience with us, especially regarding our convenient location. We hope to continue to provide great experiences for you. Positive guest feedback, like yours, is always an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for your kind words. The staff and I would love to provide you with another comfortable stay in the future.Sincerely,Red Roof Management
10/10 Excellent
Jy'keyma
16 févr. 2024
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Jy'keyma
Séjour de 1 nuit en février 2024
Réponse de Tianna RediResponse Specialist le 18 févr. 2024
Hello Jy'Keyma, Thank you for taking a moment to complete our survey. The staff at the Red Roof Inn & Suites Dover Downtown and I appreciate your 5/5 score following your stay. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. Your feedback is critical as Red Roof strive to deliver a clean, comfortable and value-based stay to all guests.Thanks again and we hope you’ll visit us again on your next trip!Sincerely,Red Roof Management
10/10 Excellent
Jeanwisnel
26 janv. 2024
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Jeanwisnel
Séjour de 3 nuits en décembre 2023
Réponse de Toni-Ann RediResponse Specialist le 27 janv. 2024
Dear Jeanwisnel,Thank you for giving us a 5 out of 5 score on your review. We appreciate you taking the time to do a survey. It’s encouraging to know that we were able to provide you with a satisfactory stay here at our Red Roof Inn & Suites Dover - Downtown. We continually work to improve our hotel, so I really appreciate you providing us with your feedback regarding having a breakfast buffet. We will be sure to note this for future endeavors.Thank you again for your review. It would be our pleasure for you to repeat your experience with us in the future.Sincerely,Red Roof Management
4/10 Médiocre
Terrill, Seaford
25 janv. 2024
Terrill
Séjour de 3 nuits en janvier 2024
Réponse de Toni-Ann RediResponse Specialist le 26 janv. 2024
Hello Terrill,I sincerely apologize that your stay at our Red Roof Inn & Suites Dover Downtown didn’t meet your expectations. I was disheartened to see it resulted in a 2/5 score. We would love for you to consider adding comments to your survey in the future, to let us know where we let you down. Your feedback is critical as we strive to deliver a clean, comfortable and value-based stay to all guests.I do hope that you will return to our hotel, or any of our other Red Roof locations in the future.Sincerely,Red Roof Management
2/10 Horrible
Don Lester
Voyage en groupe, Voyage d’affaires
19 janv. 2024
Les points faibles : Propreté, équipements, infrastructures et conditions de l’hébergement
Don Lester
Séjour de 3 nuits en janvier 2024
Réponse de Toni-Ann RediResponse Specialist le 19 janv. 2024
Dear Don,Thank you for choosing to stay stay here at our Red Roof Inn & Suites Dover Downtown, however, you've expressed your displeasure in the noise disturbances that you encountered around the hotel. We apologize, as this is not the usual experience of our guests. We appreciate your comments and you making us aware of your concerns.Thank you again. We wish you the best in your future travels.Sincerely,Red Roof Management
10/10 Excellent
Frank
17 janv. 2024
Les points forts : Personnel et service
Frank
Séjour de 3 nuits en janvier 2024
Réponse de Toni-Ann RediResponse Specialist le 19 janv. 2024
Hello Frank,I am pleased to have had you as our guest at our Red Roof Inn & Suites Dover Downtown. Your 5/5 score is much appreciated, Yet; we would love for you to consider adding comments to your survey in the future, to assist us in discovering what we’re doing well and how we can improve our service, to make your stay that much better.Thanks again, we do hope you will choose to stay with us again at Red Roof, so we can have the opportunity to provide you with an even better experience.Sincerely,Red Roof Management
10/10 Excellent
Terrie
Voyage en groupe
6 janv. 2024
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Terrie
Séjour de 8 nuits en décembre 2023
10/10 Excellent
Christopher
Voyage en famille
5 janv. 2024
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Christopher
Séjour de 3 nuits en janvier 2024
Réponse de Gabrielle RediResponse Specialist le 10 janv. 2024
Thank you for taking a moment to leave a review, Christopher. The staff and I at the Red Roof Inn & Suites Dover Downtown appreciate your 10/10 score following your stay. At Red Roof, we aim to deliver enjoyable experiences for all our guests and we’re proud to have achieved that with your visit. In the future, please consider adding comments to your review to let us know what we’re doing well and where we can improve. Your feedback is critical as we strive to deliver a clean, comfortable and value-based stay to all guests. Thank you again for sharing your experience with us. We would love to see you again, should your travels bring you back to our area. Sincerely, Red Roof Management
6/10 Satisfaisant
maryellen
Voyage en famille
28 déc. 2023
Les points forts : Personnel et service et équipements
maryellen
Séjour de 1 nuit en décembre 2023
Réponse de Oniel Rediresponse Specialist le 29 déc. 2023
Hi Mary,Thank you for taking the time to write a review of your stay at the Red Roof Inn & Suites Dover Downtown. It is so rewarding to read that you had a good encounter with us and we truly appreciate your kind remark about our staff. Please accept our apologies for any inconvenience caused by the elevator. Know that we value you as our guest and appreciate your business. Thank you for sharing your concerns and I hope you will give us the opportunity to better serve you at Red Roof the next time your travel plans require lodging.Sincerely,RedRoof Management
8/10 Bien
Melissa Ann
Voyage en famille
26 déc. 2023
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Melissa Ann
Séjour de 2 nuits en décembre 2023
Réponse de Oniel Rediresponse Specialist le 28 déc. 2023
Hi Melissa,Thank you for taking the time to write a review of your stay at the Red Roof Inn & Suites Dover Downtown. It's nice to read that you took liking to the cleanliness of our rooms and property. However, reading that you were asked to leave due to your dog using pads in a pet friendly room still doesn't add up to me, the reason being asked to leave of course, nevertheless, please accept our apologies and note that your issue with be taken into consideration. Thank you again for your review. We look forward to seeing you in the future, should your travels bring you back to our area.Sincerely,RedRoof Management
6/10 Satisfaisant
Gerald
22 déc. 2023
Gerald
Séjour de 4 nuits en décembre 2023
Réponse de Nishaye RediResponse Specialist le 15 janv. 2024
Hello Gerald,Thank you for taking a moment to complete our survey. The staff at the Red Roof Inn & Suites Dover Downtown and I appreciate your 3/5 score following your stay. We aim to deliver a positive experience for all our guests and we're happy you were satisfied with your visit. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. Your feedback is critical as our Red Roof team strive to deliver a clean, comfortable and value-based stay to all guests.On your next stay should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit us again on your next trip!Sincerely,NishayeRed Roof ManagementRediResponse Specialist
10/10 Excellent
Bozena
Voyage en couple
10 déc. 2023
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Bozena
Séjour de 1 nuit en décembre 2023
Réponse de Antonio,RediResponse Specialist le 10 déc. 2023
Hello Bozena, Thank you for taking a moment to complete our survey. The staff at the RED ROOF INN & SUITES DOVER DOWNTOWN and I appreciate your 5/5 score following your stay. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. Your feedback is critical as we strive to deliver a clean, comfortable and value-based stay to all guests.On your next stay should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit us again on your next trip!Sincerely,Antonio,Red Roof Management RediResponse Specialist
8/10 Bien
Yvette
17 nov. 2023
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Yvette
Séjour de 2 nuits en novembre 2023
Réponse de Carla Red Roof Management le 18 nov. 2023
Hello Yvette, Thank you for taking a moment to complete our survey. The staff at the Red Roof Inn & Suites Dover Downtown and I thank you for your 8/10 score following your stay. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. At Red Roof, your feedback is critical as we strive to deliver a clean, comfortable and value-based stay to all guests.On your next stay should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and I hope you will give us the opportunity to better serve you at Red Roof the next time your travel plans require lodging.Sincerely,CarlaRed Roof Management RediResponse Specialist
2/10 Horrible
Michael
10 nov. 2023
Les points forts : Propreté et infrastructures et conditions de l’hébergement
Les points faibles : Personnel et service
Michael
Séjour de 3 nuits en novembre 2023
Réponse de Sharma RediResponse Specialist le 12 nov. 2023
Hello Michael, Thank you for taking a moment to leave a review. The staff at the RED ROOF INN & SUITES DOVER DOWNTOWN and I are disappointed to see your 1/5 score following your stay. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. Your feedback is critical as we strive to deliver a clean, comfortable and value-based stay to all guests. On your next stay, should you have any issues while at Red Roof, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit us again on your next trip! Sincerely, Sharma Red Roof Management RediResponse Specialist
10/10 Excellent
earl
5 nov. 2023
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
earl
Séjour de 1 nuit en novembre 2023
Réponse de Gabrielle RediResponse Specialist le 8 nov. 2023
Thank you for taking a moment to leave a review, Earl. The staff and I at the Red Roof Inn & Suites Dover Downtown appreciate your 10/10 score following your stay. At Red Roof, we aim to deliver enjoyable experiences for all our guests and we’re proud to have achieved that with your visit. In the future, please consider adding comments to your review to let us know what we’re doing well and where we can improve. Your feedback is critical as we strive to deliver a clean, comfortable and value-based stay to all guests. Thank you again for sharing your experience with us. We would love to see you again, should your travels bring you back to our area. Sincerely, Gabrielle Red Roof Management RediResponse Specialist
6/10 Satisfaisant
James
Voyage en groupe
5 nov. 2023
Les points faibles : Équipements
James
Séjour de 1 nuit en novembre 2023
Réponse de Gabrielle RediResponse Specialist le 8 nov. 2023
Thank you for taking a moment to leave a review, James. The staff and I at the Red Roof Inn & Suites Dover Downtown appreciate your 3/5 score following your stay. I am happy that our hotel met your expectations. At Red Roof, we aim to deliver positive experiences and we’re happy you were satisfied. Your feedback is critical as we strive to deliver a clean, comfortable and value-based stay to all guests. Thank you again for sharing your experience. We hope that you will give us the opportunity to provide you with an even better stay the next time you‘re in the area. Sincerely, Gabrielle Red Roof Management RediResponse Specialist
6/10 Satisfaisant
Voyageur vérifié
1 nov. 2023
Les points forts : Personnel et service
Les points faibles : Confort de la chambre
Loud environment
Voyageur vérifié
Séjour de 1 nuit en octobre 2023
Réponse de Kamaria RediResponse Specialist le 4 nov. 2023
Dear Valued Guest,Thank you for taking the time to complete our guest survey. I appreciate your comments regarding your recent stay at the RED ROOF INN & SUITES DOVER DOWNTOWN. It's great to hear that you found our staff to be nice. However, I sincerely apologize for the noise disturbance and the other issues highlighted which hindered your stay. Feedback from our guests is always welcome as we strive to continuously improve the quality of our services. On your next stay, should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure you’re comfortable. Please know that we value you as our guest and appreciate your business. Thank you again for sharing your experience. We look forward to seeing you in your future travels.Sincerely,Kamaria Red Roof ManagementRediResponse Specialist
8/10 Bien
AMANDA
Voyage en groupe
28 oct. 2023
Les points forts : Propreté et personnel et service
AMANDA
Séjour de 2 nuits en octobre 2023
8/10 Bien
Kevin
24 sept. 2023
Les points forts : Propreté et infrastructures et conditions de l’hébergement
Kevin
Séjour de 2 nuits en septembre 2023
Réponse de Kamaria Red Roof Management RediResponse Special le 31 oct. 2023
Hello Kevin, Thank you for taking a moment to complete our survey. The staff at the RED ROOF INN & SUITES DOVER DOWNTOWN and I appreciate your 4/5 score following your stay at Red Roof. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. Your feedback is critical as we strive to deliver a clean, comfortable and value-based stay to all guests.On your next stay, should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit us again on your next trip!Sincerely,Kamaria Red Roof Management RediResponse Specialist
6/10 Satisfaisant
Asma
Voyage d’affaires
23 sept. 2023
Les points faibles : Confort de la chambre
Red Roof Inn Dover
Asma
Séjour de 1 nuit en septembre 2023
Réponse de Xao Red Roof Management RediResponse Specialist le 24 sept. 2023
Thank you for sharing your feedback with us, Asma. The team at the Red Roof Inn & Suites Dover Downtown was pleased to know that our property was satisfactory, which resulted in your 6/10 score. However, you made mention of the noise from traffic hindering your sleep. As such, your sentiments may be kept into consideration going forward.Guest feedback, like yours, aids in the growth of Red Roof, so we would like to extend our thanks for your feedback. I wish you all the best in your future travels.Regards,XaoRed Roof ManagementRediResponse Specialist
4/10 Médiocre
Erick
18 sept. 2023
Erick
Séjour de 1 nuit en septembre 2023
Réponse de LaTunde Murrant. Rewards Specialist le 8 oct. 2023
Hello Erick, Thank you for taking a moment to complete our survey. The staff at the RED ROOF INN & SUITES DOVER DOWNTOWN and I appreciate your 2/5 score following your stay. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. Your feedback is critical as we strive to deliver a clean, comfortable and value-based stay to all guests.On your next stay should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit us again on your next trip!Sincerely,LaTundeRed Roof Management RediResponse Specialist
10/10 Excellent
Briana
10 sept. 2023
Briana
Séjour de 2 nuits en septembre 2023
Réponse de OnielRediresponse Specialist le 1 oct. 2023
Hello Briana,Thank you for taking the time to write a review of your stay at the Red Roof Inn & Suites Dover Downtown. Our goal is to provide a clean and comfortable stay for all our guests and we’re proud to have achieved that with your visit prompting your 5/5 score following your stay. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. We appreciate your business and hope that you will give us the opportunity to provide you with another great experience the next time you’re in the area.Sincerely,OnielRedRoof ManagementRediresponse Specialist
6/10 Satisfaisant
AMANDA
5 sept. 2023
AMANDA
Séjour de 1 nuit en septembre 2023
8/10 Bien
John J
29 août 2023
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
John J
Séjour de 2 nuits en août 2023
Réponse de Toni-Ann RediResponse Specialist le 30 août 2023
Hello John, Thank you for being our guest. I appreciate your 4/5 score following your stay, but would love for you to consider adding comments to your survey to let us know what we’re doing well and where we can improve to provide you with a better experience. I do hope that you will return to our hotel, or any other long term lodging locations in the future. Sincerely, Toni-Ann RediResponse Specialist
6/10 Satisfaisant
MICHELLE
29 août 2023
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
MICHELLE
Séjour de 1 nuit en août 2023
Réponse de Chevanese RediResponse Specialist le 31 août 2023
Hello Michelle,Thank you for taking a moment to complete our survey. The staff at the Red Roof Inn & Suites Dover Downtown and I appreciate your 3/5 score following your stay. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. Your feedback is critical as we strive to deliver a clean, comfortable and value-based stay to all guests.On your next stay should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit us again on your next trip!Sincerely,ChevaneseRed Roof ManagementRediResponse Specialist
10/10 Excellent
yifan
Voyage en famille
27 août 2023
Les points faibles : Infrastructures et conditions de l’hébergement
yifan
Séjour de 1 nuit en août 2023
Réponse de Olivia RediResponse Specialist le 29 août 2023
Hello Yifan,Thank you for your recent review of your stay at the Red Roof Inn & Suites Dover Downtown. I am disappointed you had a less than satisfactory experience due to the room not being to your liking. Please accept our apologies for the impact this had on your stay. At Red Roof, it is our intention to have your confidence in our abilities to prevent similar problems in the future. Your feedback is critical as we strive to deliver a clean, comfortable and value- based stay to all guests. Please know that we value you as our guest and appreciate your business. Thank you for sharing your concerns and I hope you will give us the opportunity to better serve you at Red Roof the next time your travel plans require lodging.Sincerely,OliviaRediResponse Specialist
8/10 Bien
Crystal
18 août 2023
Crystal
Séjour de 1 nuit en août 2023
Réponse de Recordo Rediresponse Specialist le 8 sept. 2023
Hello Crystal, Thank you for taking a moment to complete our survey. The staff at the RED ROOF INN & SUITES DOVER DOWNTOWN and I appreciate your 4/5 score following your stay. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. Your feedback is critical as we strive to deliver a clean, comfortable and value-based stay to all guests.On your next stay should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit us again on your next trip.Sincerely,Recordo Rediresponse Specialist
2/10 Horrible
Angelique
14 août 2023
Angelique
Séjour de 2 nuits en août 2023
Réponse de Sharma RediResponse Specialist le 16 août 2023
Hello Angelique,Thank you for taking a moment to leave a review. The staff at the RED ROOF INN & SUITES DOVER DOWNTOWN and I are disappointed to see your 1/5 score following your stay. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. Your feedback is critical as we strive to deliver a clean, comfortable and value-based stay to all guests.On your next stay, should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit us again on your next trip!Sincerely,Sharma Red Roof Management RediResponse Specialist