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Avis sur Ocean Beach Hotel and SPA Bournemouth - OCEANA COLLECTION

3 out of 5
Ocean Beach Hotel and SPA Bournemouth - OCEANA COLLECTION
East Overcliff Drive, Dorset, Bournemouth, England

Avis

7,0

Bien

Note des voyageurs de 10 (Excellent), d’après 106 avis sur 440." "
Note des voyageurs de 8 (Bien), d’après 146 avis sur 440." "
Note des voyageurs de 6 (Satisfaisant), d’après 86 avis sur 440." "
Note des voyageurs de 4 (Médiocre), d’après 54 avis sur 440." "
Note des voyageurs de 2 (Horrible), d’après 48 avis sur 440." "

7,6/10

Propreté

7,8/10

Personnel et service

6,8/10

Équipements

6,6/10

Infrastructures et conditions de l’hébergement

6,2/10

Écoresponsabilité

Avis

6/10 Satisfaisant

Voyageur vérifié

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Séjour de 1 nuit en juin 2023
Réponse de . le 29 juin 2023
Thank you for completing the survey regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon. If we can be of assistance in the future, please don't hesitate to contact us. (details on the website) Thank you again for taking the time to complete the survey. We appreciate your loyalty to our brand. Oceana Collection Bournemouth

6/10 Satisfaisant

Eva

Les points forts : Personnel et service
Les points faibles : Infrastructures et conditions de l’hébergement et confort de la chambre
Avis mitigé
Rien à signaler côté restaurant et bar (qui ont du subir des rénovations) mais côté chambre ce n’est très attractif et nécessite un rafraîchissement, l’ascenseur n’inspire pas confiance... un peu decue
Séjour de 1 nuit en août 2019
Réponse de . le 15 août 2019
Thank you for completing the survey regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon. If we can be of assistance in the future, please don't hesitate to contact us. (details on the website) Thank you again for taking the time to complete the survey. We appreciate your loyalty to our brand. Oceana Collection Bournemouth

8/10 Bien

NICOLAE

Les points forts : Personnel et service
Les points faibles : Confort de la chambre
Séjour de 4 nuits en juillet 2019
Réponse de . le 1 août 2019
Thank you for completing the survey regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon. If we can be of assistance in the future, please don't hesitate to contact us. (details on the website) Thank you again for taking the time to complete the survey. We appreciate your loyalty to our brand. Oceana Collection Bournemouth

6/10 Satisfaisant

MICHAEL

Les points forts : Personnel et service et confort de la chambre
Les points faibles : Propreté et infrastructures et conditions de l’hébergement
2 star
The general upkeep of the place is cheep and un-professionnel.
Séjour de 1 nuit en avril 2019
Réponse de . le 20 mai 2019
Thank you for completing the survey regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon. If we can be of assistance in the future, please don't hesitate to contact us. (details on the website) Thank you again for taking the time to complete the survey. We appreciate your loyalty to our brand. Oceana Collection Bournemouth

8/10 Bien

Rebekah

Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Brilliant staff and amazing lovely location . Room was a bit hot but otherwise perfect condition .
Séjour de 3 nuits en avril 2024
Réponse de . le 22 avr. 2024
Thank you for completing the survey regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon. If we can be of assistance in the future, please don't hesitate to contact us. (details on the website) Thank you again for taking the time to complete the survey. We appreciate your loyalty to our brand. Oceana Collection Bournemouth

8/10 Bien

Andrew

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Séjour de 3 nuits en mars 2024
Réponse de . le 15 mars 2024
Thank you for completing the survey regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon. If we can be of assistance in the future, please don't hesitate to contact us. (details on the website) Thank you again for taking the time to complete the survey. We appreciate your loyalty to our brand. Oceana Collection Bournemouth

8/10 Bien

Stella

Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Lovely bedroom
Séjour de 3 nuits en mars 2024
Réponse de . le 15 mars 2024
Thank you for completing the survey regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon. If we can be of assistance in the future, please don't hesitate to contact us. (details on the website) Thank you again for taking the time to complete the survey. We appreciate your loyalty to our brand. Oceana Collection Bournemouth

8/10 Bien

Delia l

Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
The view and nice breakfast
Séjour de 1 nuit en février 2024
Réponse de . le 26 févr. 2024
Thank you for completing the survey regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon. If we can be of assistance in the future, please don't hesitate to contact us. (details on the website) Thank you again for taking the time to complete the survey. We appreciate your loyalty to our brand. Oceana Collection Bournemouth

10/10 Excellent

Christopher

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Séjour de 1 nuit en février 2024
Réponse de . le 23 févr. 2024
Thank you for completing the survey regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon. If we can be of assistance in the future, please don't hesitate to contact us. (details on the website) Thank you again for taking the time to complete the survey. We appreciate your loyalty to our brand. Oceana Collection Bournemouth

4/10 Médiocre

Elise

Voyage d’affaires
Les points forts : Propreté
Les points faibles : Équipements et infrastructures et conditions de l’hébergement
It was clean & the effort is there to make it nice but with poor water pressure, and tired building it needs some TLC. Putting a lone female at the door closest to stairs aswell isn’t ideal. Very jumpy at every sound. Windows were banging. I put a wedge in there to stop it so I could sleep. Phone in room didn’t work. The spa shuts at 6pm! Not ideal for business travellers .
Séjour de 1 nuit en février 2024
Réponse de . le 8 févr. 2024
Thank you for completing the survey regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon. If we can be of assistance in the future, please don't hesitate to contact us. (details on the website) Thank you again for taking the time to complete the survey. We appreciate your loyalty to our brand. Oceana Collection Bournemouth

2/10 Horrible

Jacqueline

Voyage en couple
Les points faibles : Propreté, équipements, infrastructures et conditions de l’hébergement
I felt paying for 2 nights hotel car park at £12 X2 is disgusting when you have paid to stay at the ocean view hotel and no spa or swimming pool available either I will not be recommending this hotel
Séjour de 2 nuits en janvier 2024
Réponse de . le 29 janv. 2024
Thank you for completing the survey regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon. If we can be of assistance in the future, please don't hesitate to contact us. (details on the website) Thank you again for taking the time to complete the survey. We appreciate your loyalty to our brand. Oceana Collection Bournemouth

8/10 Bien

Kevin

Voyage en couple
Les points forts : Propreté et équipements
.
Séjour de 1 nuit en janvier 2024
Réponse de . le 29 janv. 2024
Thank you for completing the survey regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon. If we can be of assistance in the future, please don't hesitate to contact us. (details on the website) Thank you again for taking the time to complete the survey. We appreciate your loyalty to our brand. Oceana Collection Bournemouth

4/10 Médiocre

Mark

Voyage en famille
Les points faibles : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Not the best!
Very tired and rundown hotel- lacked atmosphere and comfort, breakfast was inadequate- will not return.
Séjour de 2 nuits en janvier 2024
Réponse de . le 24 janv. 2024
Thank you for completing the survey regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon. If we can be of assistance in the future, please don't hesitate to contact us. (details on the website) Thank you again for taking the time to complete the survey. We appreciate your loyalty to our brand. Oceana Collection Bournemouth

6/10 Satisfaisant

James

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Séjour de 2 nuits en janvier 2024
Réponse de . le 24 janv. 2024
Thank you for completing the survey regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon. If we can be of assistance in the future, please don't hesitate to contact us. (details on the website) Thank you again for taking the time to complete the survey. We appreciate your loyalty to our brand. Oceana Collection Bournemouth

10/10 Excellent

Jane

Voyage d’affaires, Voyage en couple
Séjour de 2 nuits en janvier 2024
Réponse de . le 24 janv. 2024
Thank you for completing the survey regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon. If we can be of assistance in the future, please don't hesitate to contact us. (details on the website) Thank you again for taking the time to complete the survey. We appreciate your loyalty to our brand. Oceana Collection Bournemouth

4/10 Médiocre

Kathleen

Les points faibles : Propreté, équipements, infrastructures et conditions de l’hébergement
Ein in die Jahre gekommenes Hotel . Zi.Nr5 ist ein Handycap Zi. Badezimmer dementsprechend eingerichtet. Leider ist das Waschbecken für Nicht Handycap Menschen zu tief ( Kniehöhe). Toilettendeckel rechts angebrochen, WC Spülung mußte mehrfach betätigt werden damit es funktioniert. Am Haltegriff WC fehlen Schrauben und ist nicht sauber. Möbel zusammen gewürfelt - man fühlt sich nicht wohl. Heizung lief die ganze Zeit auf Höchstleistung- Fenster war deshalb ständig auf. TV Gerät ließ sich nur direkt am Gerät bedienen Fernbedienung ging nicht. Positiv: gute Lage des Hotels, größe des Zimmer war gut , Wasserkocher mit einer kleinen Auswahl an Tee sowie Kaffee.
Séjour de 5 nuits en décembre 2023
Réponse de . le 9 janv. 2024
Thank you for completing the survey regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon. If we can be of assistance in the future, please don't hesitate to contact us. (details on the website) Thank you again for taking the time to complete the survey. We appreciate your loyalty to our brand. Oceana Collection Bournemouth

2/10 Horrible

Angie

Voyage en famille
Les points forts : Personnel et service
Les points faibles : Infrastructures et conditions de l’hébergement
You have to pay for extra such as parking, walls are thin, no facilities in the hotel all next door. Old building.
Séjour de 1 nuit en décembre 2023
Réponse de . le 9 janv. 2024
Thank you for completing the survey regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon. If we can be of assistance in the future, please don't hesitate to contact us. (details on the website) Thank you again for taking the time to complete the survey. We appreciate your loyalty to our brand. Oceana Collection Bournemouth

2/10 Horrible

Lawrence

Séjour de 1 nuit en décembre 2023
Réponse de . le 9 janv. 2024
Thank you for completing the survey regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon. If we can be of assistance in the future, please don't hesitate to contact us. (details on the website) Thank you again for taking the time to complete the survey. We appreciate your loyalty to our brand. Oceana Collection Bournemouth

4/10 Médiocre

Shannon

Séjour de 1 nuit en décembre 2023
Réponse de . le 9 janv. 2024
Thank you for completing the survey regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon. If we can be of assistance in the future, please don't hesitate to contact us. (details on the website) Thank you again for taking the time to complete the survey. We appreciate your loyalty to our brand. Oceana Collection Bournemouth

10/10 Excellent

Joanna M

Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Close to the beach, presentable room.
Séjour de 2 nuits en décembre 2023
Réponse de . le 5 déc. 2023
Thank you for completing the survey regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon. If we can be of assistance in the future, please don't hesitate to contact us. (details on the website) Thank you again for taking the time to complete the survey. We appreciate your loyalty to our brand. Oceana Collection Bournemouth

6/10 Satisfaisant

Wendy

Voyage en couple
Les points forts : Propreté
Les points faibles : Infrastructures et conditions de l’hébergement
We got what we paid for. In need of a facelift and double glazing in our room. Very cold and noisy. Breakfast limited and cold.
Séjour de 1 nuit en décembre 2023
Réponse de . le 5 déc. 2023
Thank you for completing the survey regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon. If we can be of assistance in the future, please don't hesitate to contact us. (details on the website) Thank you again for taking the time to complete the survey. We appreciate your loyalty to our brand. Oceana Collection Bournemouth

8/10 Bien

Kirsty

Les points forts : Propreté et confort de la chambre
Séjour de 1 nuit en décembre 2023
Réponse de . le 5 déc. 2023
Thank you for completing the survey regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon. If we can be of assistance in the future, please don't hesitate to contact us. (details on the website) Thank you again for taking the time to complete the survey. We appreciate your loyalty to our brand. Oceana Collection Bournemouth

10/10 Excellent

Ian

Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Staff were very friendly
Séjour de 1 nuit en novembre 2023
Réponse de . le 29 nov. 2023
Thank you for completing the survey regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon. If we can be of assistance in the future, please don't hesitate to contact us. (details on the website) Thank you again for taking the time to complete the survey. We appreciate your loyalty to our brand. Oceana Collection Bournemouth

2/10 Horrible

James, Ely

Les points faibles : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Poor ventilation and a very hot night with no air con. Would never return to this hotel again. Shower was broken. And scolded my partner so no bathroom facilities. complained by email for refund but never got any where just ignored.
Séjour de 1 nuit en septembre 2023
Réponse de . le 30 oct. 2023
Thank you for completing the survey regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon. If we can be of assistance in the future, please don't hesitate to contact us. (details on the website) Thank you again for taking the time to complete the survey. We appreciate your loyalty to our brand. Oceana Collection Bournemouth

8/10 Bien

Peter

Les points forts : Personnel et service
Séjour de 2 nuits en octobre 2023
Réponse de . le 18 oct. 2023
Thank you for completing the survey regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon. If we can be of assistance in the future, please don't hesitate to contact us. (details on the website) Thank you again for taking the time to complete the survey. We appreciate your loyalty to our brand. Oceana Collection

10/10 Excellent

Sean

Séjour de 1 nuit en octobre 2023
Réponse de . le 16 oct. 2023
Thank you for completing the survey regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon. If we can be of assistance in the future, please don't hesitate to contact us. (details on the website) Thank you again for taking the time to complete the survey. We appreciate your loyalty to our brand. Oceana Collection Bournemouth

4/10 Médiocre

Giovanna

Séjour de 1 nuit en octobre 2023
Réponse de . le 13 oct. 2023
Thank you for completing the survey regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon. If we can be of assistance in the future, please don't hesitate to contact us. (details on the website) Thank you again for taking the time to complete the survey. We appreciate your loyalty to our brand. Oceana Collection Bournemouth

6/10 Satisfaisant

Gemma

Voyage en famille
Les points forts : Infrastructures et conditions de l’hébergement
Les points faibles : Propreté et confort de la chambre
Uncomfortable night
Like the late check in service. Our room was extremely hot. The heat hot you as you opened the door to enter. This is obviously an existing issue as a fan was already on but did nothing. We had to sleep without a duvet and was still too hot to sleep. Our sink was dirty with tea stains and there was no milk provided to have a tea or coffee. Rest of the room was pleasant and tidy with a lovely view.
Séjour de 1 nuit en octobre 2023
Réponse de . le 13 oct. 2023
Thank you for completing the survey regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon. If we can be of assistance in the future, please don't hesitate to contact us. (details on the website) Thank you again for taking the time to complete the survey. We appreciate your loyalty to our brand. Oceana Collection Bournemouth

10/10 Excellent

Melanie

Voyage en couple
Les points forts : Équipements
The hotel was fantastic lovely view but I was a little disappointed because when I booked and looked at the pictures of the rooms it showed a bath I love a bath
Séjour de 1 nuit en octobre 2023
Réponse de . le 13 oct. 2023
Thank you for completing the survey regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon. If we can be of assistance in the future, please don't hesitate to contact us. (details on the website) Thank you again for taking the time to complete the survey. We appreciate your loyalty to our brand. Oceana Collection Bournemouth

2/10 Horrible

Colin

Voyage en couple
Les points faibles : Personnel et service et infrastructures et conditions de l’hébergement
Good location but rooms were tatty. Room was cramped, bath was badly pitted with grim sealant around the overflow. The phone was found in a wardrobe as there was no room beside the bed. Sticky backed plastic had been used to cover the furniture but was split and peeling. Asked to be moved to a better room but the overall condition of the new room was only marginally better.
Séjour de 3 nuits en septembre 2023
Réponse de . le 2 oct. 2023
Thank you for completing the survey regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon. If we can be of assistance in the future, please don't hesitate to contact us. (details on the website) Thank you again for taking the time to complete the survey. We appreciate your loyalty to our brand. Oceana Collection Bournemouth

8/10 Bien

Ian

Séjour de 2 nuits en septembre 2023
Réponse de . le 28 sept. 2023
Thank you for completing the survey regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon. If we can be of assistance in the future, please don't hesitate to contact us. (details on the website) Thank you again for taking the time to complete the survey. We appreciate your loyalty to our brand. Oceana Collection Bournemouth

4/10 Médiocre

D

Voyage en famille
Les points forts : Personnel et service
Les points faibles : Infrastructures et conditions de l’hébergement et confort de la chambre
Séjour de 1 nuit en septembre 2023
Réponse de . le 25 sept. 2023
Thank you for completing the survey regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon. If we can be of assistance in the future, please don't hesitate to contact us. (details on the website) Thank you again for taking the time to complete the survey. We appreciate your loyalty to our brand. Oceana Collection Bournemouth

2/10 Horrible

SASJA

Les points faibles : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Horrible sullen staff, room wasn’t cleaned for 3 days. Double charged my Brother, also staying. Stood at the bar for 30 minutes only to be served by a nasty, angry, incompetent person. Let’s not forget the thin postage stamp sized towels, and so much more.Don’t waste your money.
Séjour de 3 nuits en septembre 2023
Réponse de . le 25 sept. 2023
Thank you for completing the survey regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon. If we can be of assistance in the future, please don't hesitate to contact us. (details on the website) Thank you again for taking the time to complete the survey. We appreciate your loyalty to our brand. Oceana Collection Bournemouth

8/10 Bien

Alona

Voyage en famille avec de jeunes enfants, Voyage en famille
A good budget place, worth every penny
Séjour de 6 nuits en août 2023
Réponse de . le 25 sept. 2023
Thank you for completing the survey regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon. If we can be of assistance in the future, please don't hesitate to contact us. (details on the website) Thank you again for taking the time to complete the survey. We appreciate your loyalty to our brand. Oceana Collection Bournemouth

4/10 Médiocre

Silviu

Les points faibles : Personnel et service et infrastructures et conditions de l’hébergement
Long waiting for check in. Restaurant was closed. Another guests went into my room because the reception gave them the same room…
Séjour de 2 nuits en septembre 2023
Réponse de . le 25 sept. 2023
Thank you for completing the survey regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon. If we can be of assistance in the future, please don't hesitate to contact us. (details on the website) Thank you again for taking the time to complete the survey. We appreciate your loyalty to our brand. Oceana Collection Bournemouth

10/10 Excellent

Ioan Narcis

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Séjour de 6 nuits en août 2023
Réponse de . le 5 sept. 2023
Thank you for completing the survey regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon. If we can be of assistance in the future, please don't hesitate to contact us. (details on the website) Thank you again for taking the time to complete the survey. We appreciate your loyalty to our brand. Oceana Collection Bournemouth

8/10 Bien

Laurence

Les points forts : Propreté et personnel et service
Séjour de 7 nuits en août 2023
Réponse de . le 1 sept. 2023
Thank you for completing the survey regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon. If we can be of assistance in the future, please don't hesitate to contact us. (details on the website) Thank you again for taking the time to complete the survey. We appreciate your loyalty to our brand. Oceana Collection Bournemouth

10/10 Excellent

George

Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Friendly staff, upgraded room and choice of restaurant in 3 hotels
Séjour de 2 nuits en août 2023
Réponse de . le 1 sept. 2023
Thank you for completing the survey regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon. If we can be of assistance in the future, please don't hesitate to contact us. (details on the website) Thank you again for taking the time to complete the survey. We appreciate your loyalty to our brand. Oceana Collection Bournemouth

10/10 Excellent

Alice

Séjour de 3 nuits en août 2023
Réponse de . le 25 sept. 2023
Thank you for completing the survey regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon. If we can be of assistance in the future, please don't hesitate to contact us. (details on the website) Thank you again for taking the time to complete the survey. We appreciate your loyalty to our brand. Oceana Collection Bournemouth

2/10 Horrible

Josh

Voyage d’affaires
Les points faibles : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Refund
Hi I was really unhappy with my stay , I paid £155 for a hotel room , I got in there it was hot , I couldn’t sleep at night because so much noise next, overall it was rubbish experiences, I request a refund
Séjour de 1 nuit en août 2023
Réponse de . le 1 sept. 2023
Thank you for completing the survey regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon. If we can be of assistance in the future, please don't hesitate to contact us. (details on the website) Thank you again for taking the time to complete the survey. We appreciate your loyalty to our brand. Oceana Collection Bournemouth

10/10 Excellent

NRUPAL

Voyage en famille
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Love the location and view from the room. Mr.Yasir was very nice and polite. Walkable distance to shopping and beach. Room was clean and spacious.
Séjour de 2 nuits en août 2023
Réponse de . le 29 août 2023
Thank you for completing the survey regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon. If we can be of assistance in the future, please don't hesitate to contact us. (details on the website) Thank you again for taking the time to complete the survey. We appreciate your loyalty to our brand. Oceana Collection Bournemouth

6/10 Satisfaisant

Kelly

Voyage en famille
Property dated in areas, decor tired in bedroom May not be suitable for all location wise as about 5-10 minute walk to find local shops and although beach only about 10 minutes walk you have to go down cliff paths which have a few steps and quite steep on way up Out door pool very cold but do have use of next door hotel in door pool which was heated (although this is also dated and not the cleanest)
Séjour de 2 nuits en août 2023
Réponse de . le 29 août 2023
Thank you for completing the survey regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon. If we can be of assistance in the future, please don't hesitate to contact us. (details on the website) Thank you again for taking the time to complete the survey. We appreciate your loyalty to our brand. Oceana Collection Bournemouth

10/10 Excellent

EDITA

Voyage en groupe
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Séjour de 3 nuits en août 2023
Réponse de . le 29 août 2023
Thank you for completing the survey regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon. If we can be of assistance in the future, please don't hesitate to contact us. (details on the website) Thank you again for taking the time to complete the survey. We appreciate your loyalty to our brand. Oceana Collection Bournemouth

2/10 Horrible

Beaulah

Voyage en famille
Les points faibles : Propreté et infrastructures et conditions de l’hébergement
Toilet facility flushing and water temperature regulator did not work in our bedroom.Coffee brand awful for the the price.Room service for breakfast a botheration.Was disappointed by the hotel quality overall.Not highly recommended.
Séjour de 2 nuits en août 2023
Réponse de . le 29 août 2023
Thank you for completing the survey regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon. If we can be of assistance in the future, please don't hesitate to contact us. (details on the website) Thank you again for taking the time to complete the survey. We appreciate your loyalty to our brand. Oceana Collection Bournemouth

8/10 Bien

Pete

Voyage en groupe
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
An overnight stay was very good convenient for town centre pier erc
Séjour de 1 nuit en août 2023
Réponse de . le 29 août 2023
Thank you for completing the survey regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon. If we can be of assistance in the future, please don't hesitate to contact us. (details on the website) Thank you again for taking the time to complete the survey. We appreciate your loyalty to our brand. Oceana Collection Bournemouth

2/10 Horrible

Bryan

Voyage d’affaires
Les points forts : Personnel et service
Rip off parking
Nothing wrong with the hotel staff were pleasant food was good the barman was friendly. why I gave a poor review was I parked in there car park thinking it was free only to be given a £12 parking charge. Free parking is only if you book directly with the hotel . You should take them off your site I will defiantly not stay there again!!!!
Séjour de 1 nuit en août 2023
Réponse de . le 1 sept. 2023
Thank you for completing the survey regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon. If we can be of assistance in the future, please don't hesitate to contact us. (details on the website) Thank you again for taking the time to complete the survey. We appreciate your loyalty to our brand. Oceana Collection Bournemouth

2/10 Horrible

Carl

Séjour de 1 nuit en août 2023
Réponse de . le 29 août 2023
Thank you for completing the survey regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon. If we can be of assistance in the future, please don't hesitate to contact us. (details on the website) Thank you again for taking the time to complete the survey. We appreciate your loyalty to our brand. Oceana Collection Bournemouth

6/10 Satisfaisant

Sharon

Séjour de 1 nuit en août 2023
Réponse de . le 25 sept. 2023
Thank you for completing the survey regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon. If we can be of assistance in the future, please don't hesitate to contact us. (details on the website) Thank you again for taking the time to complete the survey. We appreciate your loyalty to our brand. Oceana Collection Bournemouth

8/10 Bien

Chui Yin

Voyage en famille
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Séjour de 1 nuit en août 2023
Réponse de . le 25 août 2023
Thank you for completing the survey regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon. If we can be of assistance in the future, please don't hesitate to contact us. (details on the website) Thank you again for taking the time to complete the survey. We appreciate your loyalty to our brand. Oceana Collection Bournemouth

8/10 Bien

David

Voyage en famille
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Party weekend in Bournemouth
I had a single room which was comfortable and met me needs.
Séjour de 2 nuits en août 2023
Réponse de . le 8 sept. 2023
Thank you for completing the survey regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon. If we can be of assistance in the future, please don't hesitate to contact us. (details on the website) Thank you again for taking the time to complete the survey. We appreciate your loyalty to our brand. Oceana Collection Bournemouth