Avis sur Red Roof Inn Detroit-Rochester Hills/Auburn Hills
Red Roof Inn Detroit-Rochester Hills/Auburn Hills
2580 Crooks Rd, SR-59 at Crooks Road, Rochester, MI
Avis
7,2
Bien
7,2/10
Propreté
7,8/10
Personnel et service
6,4/10
Équipements
7,0/10
Infrastructures et conditions de l’hébergement
6,0/10
Écoresponsabilité
Avis
21 avr. 2024
Les points faibles : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Séjour de 1 nuit en avril 2024
Réponse de Kamaria RediResponse Specialist le 21 avr. 2024
Dear Jacquelyn,Thank you for taking the time to tell us about your experience at the RED ROOF INN DETROIT -ROCHESTER HILLS/AUBURN HILLS. I am sorry that your experience did not meet your expectations. Please accept our sincerest apologies for the situation you mentioned regarding the room, the odor you described and the other issues which hindered your stay. Feedback from our guest is always welcome as we strive to continuously improve the quality of our guest services. At Red Roof, it is our intention to have your confidence in our abilities to prevent similar problems in the future. Please know that we value you as our guest and appreciate your business. Thank you for sharing your concerns and we wish you all the best in your future travels. Very truly yours,Kamaria Red Roof Management RediResponse Specialist
2/10 Horrible
kevin
Voyage d’affaires
19 avr. 2024
Les points faibles : Propreté, équipements, infrastructures et conditions de l’hébergement
kevin
Séjour de 2 nuits en avril 2024
Réponse de Kamaria RediResponse Specialist le 21 avr. 2024
Dear Kevin,Thank you for taking the time to tell us about your experience at the RED ROOF INN DETROIT -ROCHESTER HILLS/AUBURN HILLS. I am sorry that your experience did not meet your expectations. Please accept our sincerest apologies for the situation you mentioned regarding the toilet, the air conditioner and the other issues which hindered your stay. I will be sharing your comments with the management team in an effort to have your concerns addressed. At Red Roof, it is our intention to have your confidence in our abilities to prevent similar problems in the future. Please know that we value you as our guest and appreciate your business. Thank you for sharing your concerns and I hope you will give us the opportunity to better serve you at Red Roof the next time your travel plans require lodging.Very truly yours,Kamaria Red Roof Management RediResponse Specialist
2/10 Horrible
Adriano
Voyage en famille avec de jeunes enfants
28 mars 2024
Les points forts : Personnel et service
Les points faibles : Propreté, équipements, infrastructures et conditions de l’hébergement
Adriano
Séjour de 1 nuit en mars 2024
Réponse de Xao RediResponse Specialist le 30 mars 2024
Hello Adriano,Your review of the Red Roof Inn Detroit-Rochester Hills/Auburn Hills was recently brought to our attention. The team was saddened to see that we failed to provide you with a satisfactory experience. In order to understand what prompted your 1/5 score, I welcome any further information you can provide. It is through guest feedback that Red Roof is able to make improvements.Thanks again for sharing your rating. We would love to provide you with an improved stay on your next trip.Respectfully,XaoRed Roof ManagementRediResponse Specialist
6/10 Satisfaisant
Pratheek SP, cary
21 févr. 2024
Pratheek SP
Séjour de 1 nuit en février 2024
Réponse de Gabrielle RediResponse Specialist le 21 févr. 2024
Thank you for taking a moment to leave a review, Pratheek. The staff and I at the Red Roof Inn Detroit-Rochester Hills/Auburn Hills appreciate your 3/5 score following your stay. I am thrilled that you had a good stay with us. At Red Roof, we aim to deliver positive experiences and we’re happy you were satisfied. Please know that we value you as our guest and appreciate your feedback.Thank you again for sharing your experience. We hope that you will give us the opportunity to provide you with an even better stay the next time you're in the area.Sincerely, Red Roof Management
6/10 Satisfaisant
KENNETH
17 févr. 2024
KENNETH
Séjour de 1 nuit en février 2024
Réponse de LaTunde RediResponse Specialist le 23 févr. 2024
Hello Kenneth, Thank you for taking a moment to complete our survey. The staff at the RED ROOF INN DETROIT -ROCHESTER HILLS/AUBURN HILLS and I appreciate your 3/5 score following your stay. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. Your feedback is critical to Red Roof as we strive to deliver a clean, comfortable and value-based stay to all guests.On your next stay should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit us again on your next trip!Sincerely,LaTundeRed Roof Management RediResponse Specialist
2/10 Horrible
Christopher
Voyage d’affaires
14 févr. 2024
Les points forts : Personnel et service
Les points faibles : Propreté, équipements, infrastructures et conditions de l’hébergement
Christopher
Séjour de 1 nuit en février 2024
Réponse de Carla RediResponse Specialist le 16 févr. 2024
Dear Christopher,We appreciate you taking your time to share your honest feedback here at the Red Roof Inn Detroit-Rochester Hills/Auburn Hills. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. You indicated that you were unsatisfied with your stay as the room lacked cleanliness, the knobs on the heater was broken and the other concerns you listed is truly regrettable. I will be sharing your feedback with management to ensure that your concerns are addressed. At Red Roof, we continually work to improve our hotel, so I really appreciate you providing us with your feedback. Please know that we value you as our guest and appreciate your business. Thank you for sharing your concerns and we wish you all the best in your future travels. Sincerely,CarlaRed Roof ManagementRediResponse Specialist
2/10 Horrible
Jamien
4 févr. 2024
Jamien
Séjour de 1 nuit en février 2024
Réponse de Xao RediResponse Specialist le 24 mars 2024
Hello Jamien,Your review of the Red Roof Inn Detroit-Rochester Hills/Auburn Hills was recently brought to our attention. The team was saddened to see that we failed to provide you with a satisfactory experience. In order to understand what prompted your 1/5 score, I welcome any further information you can provide. It is through guest feedback that Red Roof is able to make improvements.Thanks again for sharing your rating. We would love to provide you with an improved stay on your next trip.Respectfully,XaoRed Roof ManagementRediResponse Specialist
10/10 Excellent
GIRARD
3 févr. 2024
GIRARD
Séjour de 2 nuits en février 2024
Réponse de Sharma RediResponse Specialist le 3 févr. 2024
Thank you for taking a moment to leave a review, Girard. The staff and I at the RED ROOF INN DETROIT -ROCHESTER HILLS/AUBURN HILLS appreciate your 5/5 score. However, you indicated that the cleanliness of the sheets and the faulty climate control system hindered your experience. It is our goal to provide a clean and comfortable stay for all our guests, so I am sorry to hear this was not achieved with you. In the future, should you stay with us again, please contact our front desk in real time to ensure you're comfortable. Guest feedback, like yours, aids Red Roof in improving our guest experience, so thank you for sharing with us. We hope that you will give us the opportunity to provide you with an even better stay the next time you‘re in the area.Sincerely, Red Roof Management
10/10 Excellent
Mai
27 janv. 2024
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Mai
Séjour de 1 nuit en janvier 2024
Réponse de Sharma RediResponse Specialist le 28 janv. 2024
Thank you for taking the time to write about experience at the RED ROOF INN DETROIT -ROCHESTER HILLS/AUBURN HILLS. Mai,I am happy to read that you had a great encounter with us and we truly appreciate your kind remarks about our great hotel. Your feedback will provide encouragement to all our staff as we strive to continuously improve the quality of our services and provide our guest with all the comforts of home. We appreciate your business, Mai, and can't wait to see you back at Red Roof soon, where we can continue to offer you a great stay at an affordable price! Sincerely, Red Roof Management
2/10 Horrible
Andi
22 janv. 2024
Les points faibles : Propreté et infrastructures et conditions de l’hébergement
Andi
Séjour de 1 nuit en janvier 2024
Réponse de Gabrielle RediResponse Specialist le 24 janv. 2024
Thank you for taking a moment to leave a review, Andi. The staff and I at the Red Roof Inn Detroit-Rochester Hills/Auburn Hills were disappointed to see your 1/5 score following your stay. In order to understand what prompted your 1/5 score, please consider adding comments to your review to let us know what we’re doing well and where we can improve. At Red Roof, your feedback is critical as we strive to deliver a clean, comfortable and value-based stay to all guests. On your next stay, should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and it would be our pleasure to have you stay with us again in the future to show you our positive strides taken to enhance your experience with us. Sincerely, Red Roof Management
2/10 Horrible
Leslie
17 janv. 2024
Leslie
Séjour de 5 nuits en décembre 2023
Réponse de Antonio,RediResponse Specialist le 18 janv. 2024
Hello Leslie, Thank you for taking a moment to complete our survey. The staff at the RED ROOF INN DETROIT -ROCHESTER HILLS/AUBURN HILLS and I appreciate your 1/5 score following your stay. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. Your feedback is critical to Red Roof as we strive to deliver a clean, comfortable and value-based stay to all guests.On your next stay should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit us again on your next trip!Sincerely,Antonio,Red Roof Management RediResponse Specialist
2/10 Horrible
Hannah
Voyage en famille
9 janv. 2024
Hannah
Séjour de 1 nuit en janvier 2024
Réponse de LaTunde RediResponse Specialist le 10 janv. 2024
Dear Hannah,Thank you for taking the time to tell us about your experience at the RED ROOF INN DETROIT -ROCHESTER HILLS/AUBURN HILLS. I am sorry that your experience did not meet your expectations. Please accept our sincerest apologies for the issues you had regarding your reservation at the front desk. At Red Roof, it is our intention to have your confidence in our abilities to prevent similar problems in the future. Please know that we value you as our guest and appreciate your business. Thank you for sharing your concerns and I hope you will give us the opportunity to better serve you at Red Roof the next time your travel plans require lodging.Very truly yours,LaTundeRed Roof Management RediResponse Specialist
2/10 Horrible
Tessa, Mishawaka
Voyage d’affaires
8 janv. 2024
Les points faibles : Propreté, personnel et service, équipements
Tessa
Séjour de 1 nuit en janvier 2024
Réponse de Chirell RediResponse Specialist le 13 janv. 2024
Dear Tessa,Thank you for taking a moment to complete our survey. The staff at the Red Roof Inn Detroit-Rochester Hills/Auburn Hills and I are saddened to see your 1/5 score following your stay. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. Your feedback is critical as we strive to deliver a clean, comfortable and value-based stay to all guests.On your next stay should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit Red Roof again on your next trip!Sincerely,ChirellRediResponse Specialist
2/10 Horrible
devan
Voyage en famille
6 janv. 2024
Les points faibles : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
devan
Séjour de 1 nuit en décembre 2023
Réponse de LaTunde Murrant. Rediresponse Specialist le 9 janv. 2024
Dear Devan,Thank you for taking the time to tell us about your experience at the RED ROOF INN DETROIT -ROCHESTER HILLS/AUBURN HILLS. I am sorry that your experience did not meet your expectations. Please accept our sincerest apologies for the issues caused due to issues at the property with the system.At Red Roof, it is our intention to have your confidence in our abilities to prevent similar problems in the future. Please know that we value you as our guest and appreciate your business. Thank you for sharing your concerns and I hope you will give us the opportunity to better serve you at Red Roof the next time your travel plans require lodging.Very truly yours,LaTundeRed Roof Management RediResponse Specialist
2/10 Horrible
Veronica
Voyage en couple
26 déc. 2023
Les points faibles : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Veronica
Séjour de 1 nuit en décembre 2023
Réponse de Oshane RediResponse Specialist le 27 déc. 2023
Dear Veronica, Thank you for taking the time to tell us about your experience at the RED ROOF INN DETROIT -ROCHESTER HILLS/AUBURN HILLS. I am sorry that your experience did not meet your expectations. Please accept our sincerest apologies for the condition of the remote you described, the lack of cleanliness you highlighted along with the other issues mentioned. I have shared your feedback with upper management to ensure your satisfaction. Please know this is not reflective of the standards we strive to uphold. It would be our pleasure to have you stay with us again in the future to show you our positive strides taken to enhance your experience with us.Very truly yours,Red Roof Management
2/10 Horrible
Randy
26 déc. 2023
Les points faibles : Infrastructures et conditions de l’hébergement
Not smoke free
Randy
Séjour de 2 nuits en décembre 2023
Réponse de Oshane RediResponse Specialist le 27 déc. 2023
Dear Randy, Thank you for taking the time to tell us about your experience at the RED ROOF INN DETROIT -ROCHESTER HILLS/AUBURN HILLS. I am sorry that your experience did not meet your expectations. Please accept our sincerest apologies for the foul odor you described, the condition of the door you highlighted along with the other concerns mentioned. I have shared your feedback with upper management to ensure your satisfaction. Red Roof strive to provide guests with all the comforts of home, so I am disappointed to see your 2/10 score. At Red Roof, it is our intention to have your confidence in our abilities to prevent similar problems in the future. Please know that we value you as our guest and appreciate your business. Thank you for sharing your concerns and I hope you will give us the opportunity to better serve you at Red Roof the next time your travel plans require lodging.Very truly yours,Red Roof Management
8/10 Bien
Nabil
18 déc. 2023
Les points forts : Propreté et personnel et service
Nabil
10/10 Excellent
Sharon
16 déc. 2023
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Sharon
Séjour de 1 nuit en décembre 2023
Réponse de Kamaria RediResponse Specialist le 17 déc. 2023
Dear Sharon,Thank you for taking the time to share your feedback regarding your experience at the RED ROOF INN DETROIT -ROCHESTER HILLS/AUBURN HILLS. We sincerely appreciate your comments and are happy to hear you had a great experience with us, especially regarding your stay to be nice prompting your 5/5 score. On your next stay, should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure you’re comfortable. Please know that we value you as our guest and appreciate your business. Thank you again for posting your review. I do hope that you will return to our hotel, or any of our other brand locations, in the future. Sincerely,Red Roof Management
10/10 Excellent
Daniel
Voyage en couple
13 déc. 2023
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Daniel
Séjour de 1 nuit en décembre 2023
Réponse de Kamaria RediResponse Specialist le 14 déc. 2023
Hello Daniel, Thank you for taking a moment to complete our survey. The staff at the RED ROOF INN DETROIT ROCHESTER HILLS/AUBURN HILLS and I appreciate your 5/5 score following your stay at Red Roof. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. Your feedback is critical as we strive to deliver a clean, comfortable and value-based stay to all guests.On your next stay, should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit us again on your next trip!Sincerely,Red Roof Management
8/10 Bien
Walter
Voyage en famille, Voyage d’affaires
10 déc. 2023
Les points forts : Personnel et service
Walter
Séjour de 2 nuits en décembre 2023
Réponse de Kamaria RediResponse Specialist le 11 déc. 2023
Hello Walter, Thank you for taking a moment to complete our survey. The staff at the RED ROOF INN DETROIT -ROCHESTER HILLS/AUBURN HILLS and I appreciate your 4/5 score following your stay at Red Roof. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. Your feedback is critical as we strive to deliver a clean, comfortable and value-based stay to all guests.On your next stay, should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit us again on your next trip!Sincerely,Red Roof Management
8/10 Bien
Lynn
5 déc. 2023
Les points forts : Propreté et infrastructures et conditions de l’hébergement
Lynn
Séjour de 1 nuit en décembre 2023
Réponse de Kamaria RediResponse Specialist le 12 déc. 2023
Dear Lynn,Thank you for taking the time to complete our guest survey. I appreciate your comments regarding your recent stay at the RED ROOF INN DETROIT -ROCHESTER HILLS/AUBURN HILLS. However, I sincerely apologize for the upkeep of the parking lot. Feedback from our guests is always welcome as we strive to continuously improve the quality of our services. On your next stay, should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure you’re comfortable. Please know that we value you as our guest and appreciate your business. Thank you again for sharing your experience. We look forward to seeing you in your future travels.Sincerely,Red Roof Management
2/10 Horrible
Heather
4 déc. 2023
Heather
Séjour de 2 nuits en novembre 2023
Réponse de Oshane RediResponse Specialist le 25 déc. 2023
Hello Heather, Thank you for taking a moment to complete our survey. The staff at the RED ROOF INN DETROIT -ROCHESTER HILLS/AUBURN HILLS and I are disappointed to see your 1/5 score following your stay. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. Your feedback is critical as we strive to deliver a clean, comfortable and value-based stay to all guests.On your next stay should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit us again on your next trip!Sincerely,Red Roof Management
8/10 Bien
Pamela, Rossville
4 déc. 2023
Les points forts : Personnel et service et infrastructures et conditions de l’hébergement
Les points faibles : Équipements
Pamela
Séjour de 2 nuits en décembre 2023
2/10 Horrible
henry
1 déc. 2023
Les points faibles : Propreté, équipements, infrastructures et conditions de l’hébergement
henry
Séjour de 2 nuits en novembre 2023
Réponse de Oshane RediResponse Specialist le 5 déc. 2023
Dear Henry, Thank you for taking the time to tell us about your experience at the RED ROOF INN DETROIT -ROCHESTER HILLS/AUBURN HILLS. I am sorry that your experience did not meet your expectations. Please accept our sincerest apologies for the condition of the dresser doors you described, the noise disturbances caused along with the other issues mentioned. I have shared your feedback with upper management to ensure your satisfaction. Red Roof strive to provide guests with all the comforts of home, so I am disappointed to see your 1/5 scoreAt Red Roof, it is our intention to have your confidence in our abilities to prevent similar problems in the future. Please know that we value you as our guest and appreciate your business. Thank you for sharing your concerns and I hope you will give us the opportunity to better serve you at Red Roof the next time your travel plans require lodging.Very truly yours,Red Roof Management
10/10 Excellent
Voyageur vérifié
28 nov. 2023
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Voyageur vérifié
Séjour de 3 nuits en novembre 2023
Réponse de Oshane RediResponse Specialist le 30 nov. 2023
Hello Diliara,Thank you for taking a moment to complete our survey. The staff at the RED ROOF INN DETROIT -ROCHESTER HILLS/AUBURN HILLS and I appreciate your 5/5 score following your stay. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. Your feedback is critical as we strive to deliver a clean, comfortable and value-based stay to all guests.On your next stay should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit us again on your next trip!Sincerely,OshaneRed Roof ManagementRediResponse Specialist
6/10 Satisfaisant
Lance
26 nov. 2023
Lance
Séjour de 3 nuits en novembre 2023
Réponse de Kerry-Lee RediResponse Specialist le 28 nov. 2023
Dear Lance, We at the RED ROOF INN DETROIT -ROCHESTER HILLS/AUBURN HILLS appreciate your scoring of 3/5 in regards to your recent stay with us. In the future we would love for you to please consider adding comments to your survey about your stay to let us know what we are doing wrong and where we can improve to enhance our guest experiences. A Red Roof, your feedback is critical as we aim to provide clean, comfortable, affordable stays for all our guests. Thank you again for your scoring. We hope to see you again soon. Sincerely, Kerry-Lee Red Roof ManagementRediResponse Specialist
6/10 Satisfaisant
scott
Voyage en famille
25 nov. 2023
scott
Séjour de 1 nuit en novembre 2023
Réponse de Kerry-Lee RediResponse Specialist le 28 nov. 2023
Hello Scott,I am happy to read your stay was enjoyable here at the RED ROOF INN DETROIT -ROCHESTER HILLS/AUBURN HILLS. It was good to hear you liked our rates. Our primary goal at Red Roof is geared towards providing a superior level of service and accommodations at the best value and it was joy to have achieved that with your stay.We greatly appreciate the time you’ve taken to rate our hotel and we look forward to your next visit.Sincerely,Kerry-LeeRed Roof ManagementRediResponse Specialist
2/10 Horrible
Voyageur vérifié
Voyage en famille
22 nov. 2023
Les points faibles : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Voyageur vérifié
Séjour de 5 nuits en mai 2023
Réponse de Oshane RediResponse Specialist le 22 nov. 2023
Dear Diliara, Thank you for taking the time to tell us about your experience at the RED ROOF INN DETROIT -ROCHESTER HILLS/AUBURN HILLS. I am sorry that your experience did not meet your expectations. Please accept our sincerest apologies for the situation you highlighted. Re strive to provide guests with all the comforts of home, so I am disappointed to see your 1/5 scoreAt Red Roof, it is our intention to have your confidence in our abilities to prevent similar problems in the future. Please know that we value you as our guest and appreciate your business. Thank you for sharing your concerns and I hope you will give us the opportunity to better serve you at Red Roof the next time your travel plans require lodging.Very truly yours,Oshane Red Roof Management RediResponse Specialist
10/10 Excellent
Jeffrey
21 nov. 2023
Jeffrey
Séjour de 2 nuits en novembre 2023
Réponse de Oshane RediResponse Specialist le 23 nov. 2023
Hello Jeffrey, Thank you for taking a moment to complete our survey. The staff at the RED ROOF INN DETROIT -ROCHESTER HILLS/AUBURN HILLS and I appreciate your 10/10 score following your stay. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. Your feedback is critical as we strive to deliver a clean, comfortable and value-based stay to all guests.On your next stay should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit us again on your next trip!Sincerely,Oshane Red Roof Management RediResponse Specialist
10/10 Excellent
Kermit
Voyage d’affaires
10 nov. 2023
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Kermit
Séjour de 2 nuits en novembre 2023
Réponse de Toni-Ann RediResponse Specialist le 11 nov. 2023
Hello Kermit,I am pleased to have had you as our guest at our Red Roof Inn. Your 5/5 score is much appreciated, Yet; we would love for you to consider adding comments to your survey in the future, to assist us in discovering what we’re doing well and how we can improve our service, to make your stay that much better. Thanks again, we do hope you will choose to stay with us again at Red Roof, so we can have the opportunity to provide you with an even better experience.Sincerely,Toni-AnnRed Roof Management RediResponse Specialist
4/10 Médiocre
Uche
Voyage en famille
6 nov. 2023
Les points faibles : Propreté, équipements, infrastructures et conditions de l’hébergement
Uche
Séjour de 1 nuit en novembre 2023
Réponse de Kerry-Lee RediResponse Specialist le 8 nov. 2023
Hello Uche, Thank you for taking a moment to complete our survey. The staff at the RED ROOF INN DETROIT -ROCHESTER HILLS/AUBURN HILLS and I are saddened by your low score following your stay. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. At Red Roof, your feedback is critical as we strive to deliver a clean, comfortable and value-based stay to all guests. On your next stay should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit us again on your next trip! Sincerely, Kerry-Lee Red Roof Management RediResponse Specialist
8/10 Bien
Shonna
Voyage en couple
5 nov. 2023
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Shonna
Séjour de 1 nuit en novembre 2023
Réponse de Olivia RediResponse Specialist le 8 nov. 2023
Thank you, Shonna, for telling us about your stay at the Red Roof Inn Detroit-Rochester Hills/Auburn Hills. I am glad that you were pleased with our affordability and our location, despite the towels not being enough, the unclean light shades and the other concerns that dampened your visit. Please accept our apologies for the impact this had on your stay and can assure you that this is not reflective of our usual standards. To prevent this from happening again, your comments will be reviewed by staff, in an effort to ensure your experience is not repeated in the future. Nevertheless, your feedback is critical as we strive to deliver a clean, comfortable and value- based stay to all our guests. Thank you for sharing your concerns and I hope you will give us the opportunity to better serve you at Red Roof the next time your travel plans require lodging.Sincerely,OliviaRed Roof ManagementRediResponse Specialist
8/10 Bien
Eric
Voyage d’affaires
29 oct. 2023
Les points forts : Personnel et service
Eric
Séjour de 2 nuits en octobre 2023
Réponse de Sharma RediResponse Specialist le 1 nov. 2023
Dear Eric,Thank you for taking the time to share your feedback regarding your experience at the RED ROOF INN DETROIT -ROCHESTER HILLS/AUBURN HILLS. I am sorry for any inconvenience caused due to the faulty sink and broken microwave you mentioned in the first room. Nevertheless, it's good to hear you were given a new room and you found it to be fine, the bed to be very comfortable, and all the other kind remarks highlighted.Thank you again for sharing your experience and Red Roof hope to continue to provide great experiences for you. Sincerely,Sharma Red Roof Management RediResponse Specialist
4/10 Médiocre
Wanda
Voyage en famille
29 oct. 2023
Les points faibles : Propreté et infrastructures et conditions de l’hébergement
Wanda
Séjour de 1 nuit en octobre 2023
Réponse de Olivia RediResponse Specialist le 31 oct. 2023
Thank you, Wanda, for telling us about your stay at the Red Roof Inn Detroit-Rochester Hills/Auburn Hills. I am disappointed to hear that the property smelled terrible, the room was not clean amongst all the other issues you highlighted that cause your experience to be less than ideal. Please accept our sincerest apologies for the impact this had on your stay and can assure you that this is not reflective of our usual standards. It is important for you to know that your voice is of tremendous importance to us, your comments will be reviewed by staff, in an effort to ensure that your experience is not repeated in the future. Your feedback is important to us as we continuously seek ways to improve the guest experience in our hotel. Thank you for sharing your concerns and I hope you will give us the opportunity to better serve you at Red Roof the next time your travel plans require lodging.Sincerely,OliviaRed Roof Management RediResponse Specialist
6/10 Satisfaisant
Ross
Voyage d’affaires, Voyage en couple
23 oct. 2023
Ross
Séjour de 1 nuit en octobre 2023
Réponse de Toni-Ann RediResponse Specialist le 25 oct. 2023
Dear Ross,Thank you for taking the time to complete our guest survey. I appreciate your comments regarding your recent stay at the RED ROOF INN DETROIT -ROCHESTER HILLS/AUBURN HILLS being convenient to your needs due to our prices. Feedback from our guests is always welcome as we strive to continuously improve the quality of our services. Thank you again for sharing your experience. We look forward to seeing you in your future travels here at Red Roof.Sincerely,Toni-AnnRed Roof ManagementRediResponse Specialist
4/10 Médiocre
Todd
21 oct. 2023
Les points faibles : Propreté et infrastructures et conditions de l’hébergement
Todd
Séjour de 1 nuit en octobre 2023
Réponse de Sharma RediResponse Specialist le 23 oct. 2023
Hello Todd,Thank you for taking a moment to leave a review. The staff at the RED ROOF INN DETROIT -ROCHESTER HILLS/AUBURN HILLS and I are disappointed to see your 2/5 score following your stay. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. Your feedback is critical as we strive to deliver a clean, comfortable and value-based stay to all guests.On your next stay, should you have any issues while at Red Roof, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit us again on your next trip!Sincerely,Sharma Red Roof Management RediResponse Specialist
6/10 Satisfaisant
Timothy
Voyage en famille
16 oct. 2023
Les points faibles : Propreté, infrastructures et conditions de l’hébergement, confort de la chambre
Watch out for bugs!!!
Timothy
Séjour de 3 nuits en octobre 2023
Réponse de Sharma RediResponse Specialist le 19 oct. 2023
Dear Timothy,I appreciate you sharing your feedback following your stay at the RED ROOF INN DETROIT -ROCHESTER HILLS/AUBURN HILLS. It's good to hear that our hotel met your needs and our rates are the best. However, I was saddened to read that your stay fell short of your expectations due to the situation you mentioned regarding bug bites and the other highlighted concerns. Please know that Red Roof work with a Pest Control company who regularly treats the property for pests as is standard in the industry. I have notified upper management of your comments so they can work with the specialists to ensure everything is as it should be. At Red Roof, it is our intention to have your confidence in our abilities to prevent similar problems in the future. Please know that we value you as our guest and appreciate your business. Thank you for sharing your concerns and I do hope that you will return to our hotel, or any of our other Red Roof brand locations in the future.Sincerely,Sharma Red Roof Management RediResponse Specialist
6/10 Satisfaisant
Nichole
9 oct. 2023
Les points forts : Personnel et service et confort de la chambre
Nichole
Séjour de 1 nuit en octobre 2023
Réponse de Devorine Red Roof Management le 11 oct. 2023
Thank you for rating your recent stay, Nichole. The staff at our Red Roof Inn Detroit-Rochester Hills/Auburn Hills location thanks you for your 3/5 rating. We apologize if we feel short in any way. On your next stay, should you have any issues or concerns while in house please feel free to reach out to our front desk for real time assistance. In the future, please consider dropping some comments to let us know what we’re doing well and where we can improve. Your feedback is critical as Red Roof strives to deliver a clean, comfortable and value-based stay to all guests.Thanks again and we hope you’ll visit us again on your next trip!Sincerely,Devorine Red Roof ManagementRediResponse Specialist
2/10 Horrible
Timothy
Voyage d’affaires, Voyage en couple
8 oct. 2023
Les points faibles : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Timothy
Séjour de 1 nuit en octobre 2023
8/10 Bien
Ann
Voyage en couple
7 oct. 2023
Les points forts : Propreté et personnel et service
Ann
Séjour de 2 nuits en octobre 2023
Réponse de Kerry-Lee RediResponse Specialist le 7 oct. 2023
Hello Ann, Thank you for taking the time to leave a review. I appreciate your comments regarding your recent stay at the RED ROOF INN DETROIT -ROCHESTER HILLS/AUBURN HILLS. It’s great to see you enjoyed your stay, resulting in a 4/5 score. We at Red Roof, aim to deliver enjoyable experiences for all our guest and we’re proud to have achieve that with your visit. You highlighted the location was excellent and our staff tried their best to please our guests. Your feedback is critical as we strive to deliver a clean, comfortable and value-based stay to all guests. Comments like yours, is always an encouragement to all of our staff as we aim to continuously improve the quality of our services to enhance our guest experiences. Thank you again for sharing your review and we can’t wait to see you under our roof soon. Sincerely, Kerry-Lee Red Roof ManagementRediResponse Specialist
10/10 Excellent
Serena
Voyage en famille
29 sept. 2023
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Serena
Séjour de 2 nuits en septembre 2023
Réponse de Kerry-Lee RediResponse Specialist le 30 sept. 2023
Dear Serena,It is so wonderful to see that we at the RED ROOF INN DETROIT -ROCHESTER HILLS/AUBURN HILLS were able to provide you with a superior level of service and accommodations. We have high standards of hospitality and service and we strive to give you the best experience at the best value. Thank you so much for the insight regarding your very nice stay. At Red Roof our primary goal is to provide a clean and comfortable stay for all our guests and we are proud to have achieved that with your visit.We greatly appreciate the time you’ve taken to rate our hotel and we look forward to your next visit.Sincerely,Kerry-LeeRed Roof ManagementRediResponse Specialist
2/10 Horrible
Voyageur vérifié
Voyage en famille
28 sept. 2023
Les points faibles : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
BED BUGS
Voyageur vérifié
Séjour de 2 nuits en septembre 2023
Réponse de Dannielle Rediresponse Specialist le 29 sept. 2023
Dear Valued Guest,I appreciate you sharing your feedback following your stay at the RED ROOF INN DETROIT -ROCHESTER HILLS/AUBURN HILLS. I was saddened to read that your stay fell short of your expectations due to the insects you reported. Please know that we work with a Pest Control company who regularly treats the property for pests as is standard in the industry. I have notified the property of your comments so they can work with the specialists to ensure everything is as it should be.On your next stay, should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure you're comfortable. At Red Roof, it is our intention to have your confidence in our abilities to prevent similar problems in the future. Please know that we value you as our guest and appreciate your business. Thank you for sharing your concerns and I hope you will give us the opportunity to better serve you at Red Roof the next time your travel plans require lodging.Sincerely,DannielleRed Roof ManagementRediresponse Specialist
2/10 Horrible
Icie
Voyage en famille
27 sept. 2023
Les points faibles : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Never again
Icie
Séjour de 2 nuits en septembre 2023
Réponse de Abigail RediResponse Specialist le 28 sept. 2023
Hello Icie,Thank you for taking the time to tell us about your stay at the Red Roof Inn Detroit - Auburn Hills/Rochester Hills. It is disheartening to see that your stay was less than ideal. You indicated that you were unsatisfied with the uncleanliness of the bedding and the unpleasant smell in the bathroom. Our sincerest apologies. We will take your comments into consideration to make changes to improve our customer experience.At Red Roof, it is our intention to have your confidence in our abilities to prevent similar problems in the future. Thank you for sharing your feedback. We wish you all the best in your future travels.Sincerely,AbigailRediResponse Specialist
6/10 Satisfaisant
Krystal
Voyage en groupe
26 sept. 2023
Les points forts : Personnel et service
Les points faibles : Propreté
Okay for a quick overnight trip.
Krystal
Séjour de 1 nuit en septembre 2023
Réponse de Kerry-Lee RediResponse Specialist le 30 sept. 2023
Dear Krystal, Thank you for your feedback following your experience with us at the RED ROOF INN DETROIT -ROCHESTER HILLS/AUBURN HILLS. Thank you for your kind remarks highlighting our super friendly front desk staff and clean room. However, in response to the uncomfortable mattress, the faulty dresser drawers, naked outlets and the insects encountered, we sincerely apologize for the less than ideal experience. Please note that we work with a pest control company who regularly treats the property for pests in accordance with industry standards. I have passed your comments to the hotel so they can work with the experts to make sure everything goes smoothlyAt Red Roof, our primary goal is to provide a clean and comfortable stay for all our guests and we are sorry to have not completely achieved that with your visit. Comments like yours are always an encouragement as we aim to improve on the quality of our services to make guest experiences better. Please know you are a valued guest and we appreciate your business. Thank you for sharing your concerns and all the best in your future travels. Sincerely, Kerry-Lee Red Roof ManagementRediResponse Specialist
2/10 Horrible
alejandra
Voyage en famille, Voyage d’affaires
25 sept. 2023
Les points forts : Personnel et service
Les points faibles : Propreté, équipements, infrastructures et conditions de l’hébergement
alejandra
Séjour de 1 nuit en septembre 2023
Réponse de Kerry-Lee RediResponse Specialist le 30 sept. 2023
Dear Alejandra, Thank you for your feedback following your experience with us at the RED ROOF INN DETROIT -ROCHESTER HILLS/AUBURN HILLS. In response to the uncleanliness highlighted, we sincerely apologize for the less than ideal experience. At Red Roof, our primary goal is to provide a clean and comfortable stay for all our guests and we are sorry to have not completely achieved that with your visit. Comments like yours are always an encouragement as we aim to improve on the quality of our services to make guest experiences better. Please know you are a valued guest and we appreciate your business. Thank you for sharing your concerns and all the best in your future travels. Sincerely, Kerry-Lee Red Roof ManagementRediResponse Specialist
4/10 Médiocre
Avinash
Voyage en famille
24 sept. 2023
Les points faibles : Infrastructures et conditions de l’hébergement et confort de la chambre
Worst experience to stay in Red roof in
Avinash
Séjour de 1 nuit en septembre 2023
Réponse de Kerry-Lee RediResponse Specialist le 30 sept. 2023
Dear Avinash, Thank you for leaving your feedback after your experience at RED ROOF INN DETROIT -ROCHESTER HILLS/AUBURN HILLS. Regarding the unpleasant smell, the tv that was not working and insects you reported, we apologize for the unfavorable experience. Please note that we work with a pest control company who regularly treats the property for pests in accordance with industry standards. I have passed your comments to the hotel so they can work with the experts to make sure everything goes smoothly. At Red Roof, we want you to have confidence in our ability to prevent similar problems in the future. Please note that we value you as our guest very much and appreciate your patronage. Thank you for sharing your concerns and I wish you all the best for your future journeys. Sincerely, Kerry-Lee Red Roof ManagementRediResponse Specialist
2/10 Horrible
Kimberly
Voyage en famille
24 sept. 2023
Les points faibles : Propreté, infrastructures et conditions de l’hébergement, confort de la chambre
Never again
Kimberly
Séjour de 2 nuits en septembre 2023
Réponse de Kerry-Lee RediResponse Specialist le 25 sept. 2023
Dear Kimberly, Thank you for your feedback following your experience with us at the RED ROOF INN DETROIT -ROCHESTER HILLS/AUBURN HILLS. In response to any hindrances faced we sincerely apologize for the less than ideal experience. In the future, please consider adding detailed comments to your review to let us know what we’re doing well and where we can improve. At Red Roof, feedback from our guest is always welcome as we strive to improve. Thank you for sharing your concerns and all the best in your future travels. Sincerely, Kerry-Lee Red Roof ManagementRediResponse Specialist
4/10 Médiocre
David, Olympia
23 sept. 2023
Les points faibles : Propreté, personnel et service, infrastructures et conditions de l’hébergement
David
Séjour de 4 nuits en septembre 2023
Réponse de Kerry-Lee RediResponse Specialist le 25 sept. 2023
Dear David, Thank you for your feedback following your experience with us at the RED ROOF INN DETROIT -ROCHESTER HILLS/AUBURN HILLS. In response to any hindrances faced we sincerely apologize for the less than ideal experience. In the future, please consider adding detailed comments to your review to let us know what we’re doing well and where we can improve. At Red Roof, feedback from our guest is always welcome as we strive to improve. Thank you for sharing your concerns and all the best in your future travels. Sincerely, Kerry-Lee Red Roof ManagementRediResponse Specialist
2/10 Horrible
Christian
21 sept. 2023
Les points faibles : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Christian
Séjour de 2 nuits en septembre 2023
Réponse de Carla Red Roof Management le 22 sept. 2023
Dear Christian,Thank you for taking the time to share your feedback regarding your experience at the Red Roof Inn Detroit - Auburn Hills/Rochester Hills. I was saddened to read that your stay fell short of your expectation due to the situation you described regarding the lack of cleanliness in the room, the odor was not to your liking and the other concerns you listed. At Red Roof, we continually work to improve our hotel, so I really appreciate you providing us with your feedback. Thank you for sharing your concerns and we wish you all the best in your future travels.Sincerely,CarlaRed Roof ManagementRediResponse Specialist
6/10 Satisfaisant
Voyageur vérifié
20 sept. 2023
Les points forts : Propreté et confort de la chambre
Not luxurious, but clean and comfortable
Voyageur vérifié
Séjour de 2 nuits en septembre 2023
Réponse de Carla Red Roof Management le 21 sept. 2023
Dear Luther,Thank you for taking the time to tell us about your experience at the Red Roof Inn Detroit - Auburn Hills/Rochester Hills. I am glad to read that you were pleased with cleanliness of the bathroom, the linens and the reading lamp above the bed. However, it seemed your stay fell short of your expectation due to the situation you described regarding the smell of Pine Sol in the room, the room was not furnished to your liking and the other concerns you listed. At Red Roof, feedback from our guests is always welcome as we strive to continuously improve the quality of our services. On your next stay should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and I hope you will give us the opportunity to better serve you at Red Roof the next time your travel plans require lodging.Sincerely,CarlaRed Roof Management RediResponse Specialist