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Avis sur MGM Grand Detroit

4.5 out of 5
MGM Grand Detroit
1777 3rd Street, Detroit, MI

Avis

8,2

Très bien

Note des voyageurs de 10 (Excellent), d’après 565 avis sur 1001." "
Note des voyageurs de 8 (Bien), d’après 179 avis sur 1001." "
Note des voyageurs de 6 (Satisfaisant), d’après 106 avis sur 1001." "
Note des voyageurs de 4 (Médiocre), d’après 68 avis sur 1001." "
Note des voyageurs de 2 (Horrible), d’après 83 avis sur 1001." "

8,8/10

Propreté

8,6/10

Personnel et service

8,2/10

Équipements

8,8/10

Infrastructures et conditions de l’hébergement

8,4/10

Écoresponsabilité

Avis

10/10 Excellent

Sébastien

Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Beautiful and easy access to everything around.
Séjour de 2 nuits en septembre 2023

10/10 Excellent

Hazel Loraine

Voyage en couple
Les points forts : Infrastructures et conditions de l’hébergement
It was very nice and the staff was as extremely helpful!
Séjour de 2 nuits en avril 2024

8/10 Bien

Erica

Séjour de 1 nuit en avril 2024

8/10 Bien

Melanie

Voyage d’affaires
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Valet parking took a long time. Employees were so nice and helpful.
Séjour de 1 nuit en avril 2024

10/10 Excellent

Sam

Voyage en groupe
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Helpful staff .. usual casino
Séjour de 1 nuit en avril 2024

8/10 Bien

Wendy

Les points forts : Propreté et infrastructures et conditions de l’hébergement
Les points faibles : Personnel et service
I ordered food for in room service and it was a disaster. It was delivered and hour late, we didn't get everything we ordered or any condiments like syrup, butter for pancakes, cream sugar for coffee. And the staff were so rude about it
Séjour de 1 nuit en avril 2024

8/10 Bien

Biolet

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Séjour de 2 nuits en mars 2024

10/10 Excellent

Donniqua

Voyage en groupe
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
I enjoyed my stay. Very clean and safe. Only thing is the fridge in the room is part of the mini bar and is already filled.
Séjour de 2 nuits en mars 2024

10/10 Excellent

Rose

Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Great stay! Parking for hotel guests could be a little clearer as it is a pretty long walk all the way through the casino from the self parking with luggage. Room was amazing, view was great. This is now our go-to hotel when visiting Detroit!
Séjour de 1 nuit en mars 2024

8/10 Bien

Mark

Voyage en couple
Les points forts : Propreté, personnel et service, équipements
Great all around. Would stay again
Séjour de 1 nuit en mars 2024

8/10 Bien

Dequinda

Les points forts : Personnel et service et infrastructures et conditions de l’hébergement
Les points faibles : Propreté
Every thing was good except the bathroom wasn’t clean
Séjour de 1 nuit en mars 2024

6/10 Satisfaisant

Jordan

Voyage en groupe, Voyage en couple
Les points forts : Personnel et service
Les points faibles : Propreté
If you don’t want to valet park, you can do self parking and walk through the casino to get to the hotel without walking outside. Just make sure to have ID ready because they will ask, and no outside drinks. The rooms are not as cleanly as I would have expected. The cleaning staff also came in when we did not put our sign up to have them come in and clean and were advised they won’t just come in until day 3, so that was a bit odd. The doorman was absolutely amazing and very kind. Be very careful not to even slightly touch any of the bar fridge items as you will be charged. If this happens just go down to the front desk, they were very helpful and kind even though they probably get this issue constantly. Overall I’m not sure if I would stay here again, but also I wouldn’t avoid staying here
Séjour de 2 nuits en mars 2024

10/10 Excellent

Scot

Voyage d’affaires
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Early check in was great
Séjour de 1 nuit en mars 2024

10/10 Excellent

Aaron

Voyage en famille
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
The staff is amazingly, polite rooms are very clean
Séjour de 1 nuit en mars 2024

10/10 Excellent

Ben

Voyage en famille avec de jeunes enfants
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Above and beyond the staff was so so friendly everywhere we went talk about hospitality
Séjour de 1 nuit en mars 2024

10/10 Excellent

Andrew

Séjour de 2 nuits en mars 2024

8/10 Bien

Shimirma

Voyage en groupe
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
It was a comfortable stay, wish there were more restaurants and activities near the MGM. Most things were about a 15-20 minute walk away
Séjour de 3 nuits en mars 2024

10/10 Excellent

Adrian

Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Loved the complimentry upgrade
Séjour de 1 nuit en mars 2024

10/10 Excellent

Lisa

Voyage en famille
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
The room was really nice and everything was very clean. Only drawback was price.
Séjour de 1 nuit en mars 2024

10/10 Excellent

Rochelle

Voyage en famille, Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Excellent stay at MGM. Luxurious room. Love that the casino is smoke-free. Fantastic stay.
Séjour de 1 nuit en mars 2024

10/10 Excellent

Mundar

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Séjour de 1 nuit en mars 2024

10/10 Excellent

Jay

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
W
Séjour de 1 nuit en mars 2024

2/10 Horrible

Tierra

Voyage en couple
Nobody explained anything during check in. I was literally handed the keys & essentially told to go about my day. Waited on valet for several hours. There was a fight that broke out at the casino and I did not feel safe. Lights were broken in the hotel room. They did not allow late checkout and did not give me any notification saying that there was no late check out. A lot of the staff rude and lack communication between one another. Will be communicating with corporate as i have never been this disappointed spending this much money on a hotel for every single thing to go wrong.
Séjour de 1 nuit en mars 2024
Réponse de Guest Experience le 14 mars 2024
Dear Tierra,Thank you for taking the time to share your feedback regarding your recent stay at MGM Grand Detroit. We sincerely apologize for the inconveniences you have experienced. All your concerns, from the lack of explanation during check-in to issues regarding valet service, will be forwarded to the respective departments for immediate action so such instances do not repeat in the future. Our guests' safety is our top priority and we deeply regret that the incident at the casino made you feel otherwise. We understand that the lighting issue in your room and the refusal of late check-out without proper notification added to your disappointment. Please be assured we will investigate this matter right away. We are also sorry to hear about your dissatisfaction with our staff's behavior and the lack of communication among them. Your feedback is valuable to us as it helps us improve our services. We appreciate your decision to communicate your concerns further with our corporate office, and we are truly sorry for the disappointment you have experienced. Thank you once again for your feedback, and we hope to have the opportunity to better your experience with us in the future.

10/10 Excellent

Rachell

Voyage en famille
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Stayed here for 2 nights while passing through Detroit. The only negative I think was that when I booked the rooms it did not tell us that children under 14 were not allowed in the pools. That was a huge negative for our stay. The kids were very disappointed, we thought this would be a fun spot for the whole family at least they could swim and have fun too but it’s not kid friendly really. It’s a casino so it’s geared towards adults obviously but we’ve never been to one that didn’t allow kids in the pool. Aside from that the food was great and the entire place was beautiful and well maintained. The beds could have been softer they were firmer than I expected.
Séjour de 2 nuits en mars 2024

10/10 Excellent

Halie

Séjour de 1 nuit en mars 2024

10/10 Excellent

Reatta

Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
MGM is one of my favorite hotel/ casinos. It’s always an amazing and professional staff from the valet to the front desk and everywhere else In between. Truly love staying here.
Séjour de 1 nuit en mars 2024

10/10 Excellent

Jonathan

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Nice place
Séjour de 1 nuit en mars 2024

2/10 Horrible

Robert

Voyage en famille
When my son arrived for his check in, they informed him that he could not stay because he was not 21 years old yet. It is not prominently displayed anywhere on their website that he had to be 21 to stay. He was stuck in Detroit with no place to stay, and no refund
Séjour de 1 nuit en février 2024
Réponse de Guest Experience le 8 mars 2024
Dear Robert,Thank you for taking the moment to share your feedback regarding your recent experience at MGM Grand Detroit. We sincerely regret the inconveniences your son encountered, as our main goal is to provide all our guests hassle-free assistance. We understand that it was distressing to discover that he could not lodge because of the age restrictions. We apologize for this miscommunication. Information regarding our policies is disclosed on our website, as well as all other third-party sites prior to booking.Once again, we deeply regret this incident and the inconveniences caused to your son. We hope to resolve this matter satisfactorily and have the opportunity to better serve you in the future.

10/10 Excellent

Daren

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Séjour de 1 nuit en février 2024

2/10 Horrible

James

Voyage d’affaires, Voyage en couple
Les points forts : Équipements et infrastructures et conditions de l’hébergement
Les points faibles : Personnel et service
AWEFUL staff, AWEFUL staff! Its a shame, Greektown casino and Motorcity casino hotels are wayyyy better! They dont argue with you they dont hassle you or give you high blood pressure when it comes to the $100 hold” they take at the point of checking in ! Scam ass hotel
Séjour de 1 nuit en février 2024

8/10 Bien

Jameelah

Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Security
Séjour de 2 nuits en février 2024

6/10 Satisfaisant

Michelle

Les points forts : Personnel et service
Hotel is beautiful, but strange rules/practices. The pool is only open until nine, but you have to be in it by six because the elevator shuts the floor off at six. Silliest thing I have ever heard. There are hot tubs as well - one for women in the womens locker room, and one for men in theirs.....so don't plan for a relaxing soak with your opp sex spouse. There is not a fridge in your room (except the mini bar fridge, which charges you to remove any of the weight-sensored items) - I understand that it is to force you to use their many restaurants and room service, but hope you don't have medication you need chilled, or want a cold bottle of water in the middle of the night. It is a nice place, and our view was amazing, but I probably will not return.
Séjour de 2 nuits en février 2024

8/10 Bien

Jason

Voyage en groupe
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
no room sevrvice and only 1 late nt open togo area w a hugh line.
Séjour de 1 nuit en février 2024

8/10 Bien

A

Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
The self parking lot was very dirty and had too much trash for an early afternoon visit
Séjour de 1 nuit en février 2024

8/10 Bien

Aaron

Voyage en famille
Les points forts : Propreté et infrastructures et conditions de l’hébergement
Les points faibles : Personnel et service
Everything was very nice , one of the best properties I’ve stayed in. Check in attendant was very rude - everyone else that we came in contact with was very friendly / helpful
Séjour de 1 nuit en février 2024

10/10 Excellent

Kenneth, London

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Séjour de 1 nuit en février 2024

8/10 Bien

Mallory

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Séjour de 3 nuits en février 2024

6/10 Satisfaisant

Erika

Les points forts : Propreté et infrastructures et conditions de l’hébergement
Les points faibles : Personnel et service
I didn’t like kids have to be 14 to swim in the pool. My son who is 7 was ready to go swimming that evening we arrived. Only to be told you have to be 14. Then I ran into another family with younger kids. They seen us with our swim stuff on a stopped be to say ……..isn’t it crazy we had no idea you can’t take your kids swimming.
Séjour de 1 nuit en février 2024

10/10 Excellent

Shannon

Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
First time staying at MGM Grand and will do so again.
Séjour de 1 nuit en février 2024

10/10 Excellent

Cynthia D

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
It was an excellent experience. I love all the amenities, the huge shower, the comfort of the bed, the large size room and everything.
Séjour de 1 nuit en février 2024

10/10 Excellent

Brent

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
MGM was close to everything in downtown Detroit
Séjour de 1 nuit en février 2024

10/10 Excellent

jevonta

Voyage en couple
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Great
Séjour de 1 nuit en février 2024

6/10 Satisfaisant

Captain

Voyage en couple
Les points forts : Propreté et personnel et service
I don’t like it when they charged me for the refrigerator and how they charge the food with the hotel bill
Séjour de 1 nuit en février 2024
Réponse de Guest Experience le 15 févr. 2024
Dear Captian,Thank you for taking the time to share your feedback regarding your stay at MGM Grand Detroit. Unfortunately, some amenities do carry an additional charge, and the meals you enjoyed at our restaurant are charged to your room to provide a seamless hotel experience. We appreciate your understanding on this matter.

10/10 Excellent

Stephanie

Voyage en couple
The room was very clean and comfortable. Bed and pillows were amazing!
Séjour de 1 nuit en février 2024

8/10 Bien

Ypene

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Great hotel
Séjour de 2 nuits en février 2024

8/10 Bien

JEFFREY d

Les points forts : Propreté et infrastructures et conditions de l’hébergement
Séjour de 1 nuit en février 2024

2/10 Horrible

LINSIE

Séjour de 1 nuit en février 2024

8/10 Bien

Harold

Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Easy access to the Casino. I did not like the limited dining options.
Séjour de 2 nuits en février 2024

8/10 Bien

Rick

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Séjour de 1 nuit en février 2024

4/10 Médiocre

Thomas

Voyage en famille avec de jeunes enfants, Voyage en famille
Les points forts : Propreté et personnel et service
Les points faibles : Équipements et infrastructures et conditions de l’hébergement
It should be mentioned that only people 14 and older are allowed to use the pool. We booked this hotel (which is more expensive than any hotel in the area) for the pool. My kids were disappointed and so we were considering how much we spent for 2 nights at this hotel.
Séjour de 2 nuits en février 2024