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Avis sur Quality Inn Denver Downtown

2.5 out of 5
Quality Inn Denver Downtown
2601 Zuni St, Denver, CO

Avis

5,8
Note des voyageurs de 10 (Excellent), d’après 135 avis sur 1001." "
Note des voyageurs de 8 (Bien), d’après 222 avis sur 1001." "
Note des voyageurs de 6 (Satisfaisant), d’après 208 avis sur 1001." "
Note des voyageurs de 4 (Médiocre), d’après 189 avis sur 1001." "
Note des voyageurs de 2 (Horrible), d’après 247 avis sur 1001." "

5,8/10

Propreté

7,0/10

Personnel et service

6,2/10

Équipements

5,0/10

Infrastructures et conditions de l’hébergement

4,0/10

Écoresponsabilité

Avis

4/10 Médiocre

YANNICK

Voyage en famille
Les points faibles : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Séjour de 2 nuits en juillet 2023
Réponse de Management le 23 juil. 2023
Thank for taking the time to tell us about your stay. I am sorry to hear you did not have the best experience. Please allow me to express my sincerest apologies. We as a team strive to do better every day. We hope you decide to give us another chance, here at the Rodeway/Quality Inn Denver Downtown. Thank you.

10/10 Excellent

Martin

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Very decent Inn!
We stayed one night at this place, very comfortable bef and nice breakfast. Great location and reasonable price.
Séjour de 1 nuit en septembre 2019
Réponse de Manager le 27 sept. 2019
Thank you for your 10 out of 10! We are so happy you stayed with us and we look forward to having you again. Have a wonderful day!

6/10 Satisfaisant

Alexandre

Les points forts : Personnel et service
Les points faibles : Infrastructures et conditions de l’hébergement
Séjour de 2 nuits en juillet 2019
Réponse de Manager le 1 août 2019
Thank you for your rating

6/10 Satisfaisant

Martine, Longueuil, Qc Canada

Les points faibles : Propreté et infrastructures et conditions de l’hébergement
Situé à 20 minutes de marche de l'hôtel, Denver est une ville sécuritaire avec de très beaux parcs et un aménagement urbain très moderne. Il n' y a aucun services autour de l'hôtel... pas de resto, pas de boutiques,
Séjour de 3 nuits en septembre 2018
Réponse de Manager le 28 sept. 2018
Thank you for your review.

8/10 Bien

daniel, laval quebec

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
parfait
nous sommes dans un rode strip pour les états unis et toute les resevation ce sont faite par cellulaire aucun probleme
Séjour de 1 nuit en février 2018
Réponse de Manager le 22 févr. 2018
Thank you for your 4 star review! We are so pleased that you chose us for your lodging needs on your American road trip. Have fun and we look forward to seeing you again!

8/10 Bien

Olivier

Les points forts : Propreté, personnel et service, confort de la chambre
Les points faibles : Infrastructures et conditions de l’hébergement
Séjour de 4 nuits en octobre 2017

2/10 Horrible

Krista

Voyage en famille
Les points faibles : Propreté et infrastructures et conditions de l’hébergement
I didn’t actually stay there due to construction. There were tents next to the hotel and it is in a pretty sketchy area. Lots of Venezuelan refugees.
Séjour de 1 nuit en décembre 2023

4/10 Médiocre

Ruben

Voyage en famille avec de jeunes enfants
Les points faibles : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Si vienes con familia no te quedes aqui
Séjour de 1 nuit en décembre 2023

2/10 Horrible

zixian

Voyage en groupe
Les points forts : Personnel et service
Les points faibles : Propreté, équipements, infrastructures et conditions de l’hébergement
Séjour de 1 nuit en décembre 2023

2/10 Horrible

April

Les points forts : Personnel et service
Les points faibles : Propreté, infrastructures et conditions de l’hébergement, confort de la chambre
The hotel was actually closed because it is now a base camp for venezuela refugees
Séjour de 2 nuits en décembre 2023

2/10 Horrible

Charles

Séjour de 3 nuits en décembre 2023

6/10 Satisfaisant

Robin

Les points forts : Personnel et service et infrastructures et conditions de l’hébergement
Booked online. When we arrived we were sent to another location. Thought that was odd!
Séjour de 1 nuit en décembre 2023

2/10 Horrible

Aide G

Voyage en famille
Les points faibles : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
No me gustó porque no tuvieron disponibilidad de habitaciones y me enviaron a otro hotel. Yo elegí el hotel Quality Inn porque está cerca del estadio y no tuvieron habitaciones. Finalmente tuve que pagar Uber y llegamos tarde al partido.
Séjour de 1 nuit en décembre 2023

6/10 Satisfaisant

Lillian

Voyage en groupe
Les points forts : Personnel et service
Séjour de 1 nuit en décembre 2023

2/10 Horrible

Erin

Voyage en couple
Les points faibles : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
They moved us to a different hotel several miles away that had no different or better amenities, covered in black mold and over incredibly inconvenient. The lady that called to inform us was rude and kept saying this was an upgrade.
Séjour de 1 nuit en décembre 2023

2/10 Horrible

Voyageur vérifié

Les points faibles : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Worst Hotel
The whole place looks like a homeless shelter I would recommend staying away from this hotel and area of town.
Séjour de 1 nuit en décembre 2023

10/10 Excellent

Osvaldo

Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Staff was was very friendly and helpful
Séjour de 1 nuit en décembre 2023

2/10 Horrible

Chuck

Les points faibles : Propreté, équipements, infrastructures et conditions de l’hébergement
This place is the biggest dump in America. Avoid at all cost.
Séjour de 1 nuit en novembre 2023

2/10 Horrible

Christina

Les points faibles : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Migrant housing-not a hotel
It is a migrant long term stay living place. Guessing, a couple hundred migrants hanging around making tons of noise. The room was last used for family. King bed pushed against the wall allowing for a second double bed to fit. No frame on double bed. Locks to outside door was kicked thru. No coffee pot and phone was discounted. Talked to manager and she rudely blew me off.
Breakfast after the food line
Groups just hanging around.
Homeless with no room
Security measures
Séjour de 2 nuits en novembre 2023

2/10 Horrible

Armando

Voyage en famille avec de jeunes enfants, Voyage en famille
Les points faibles : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
I stayed for 3 nights and they never came to clean the room, the people at the counter were very rude, I never thought I would have a bad experience in a hotel in the USA. The elevator stank, everything was super bad.
Séjour de 3 nuits en octobre 2023
Réponse de Management le 7 nov. 2023
Thank you for your feedback we will work on these things as a team.

6/10 Satisfaisant

Isabel

Séjour de 1 nuit en octobre 2023

2/10 Horrible

Chavon

Les points faibles : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Bed bugs,!
Bed bugs in the bed and no one at the hotel would help us or let us talk to a manager. I had photos and everything and they said they could not verify
Séjour de 2 nuits en octobre 2023
Réponse de Management le 7 nov. 2023
Good Aaernoon,These are INK MARKINGS.?This Pest concern was not confirmed. These photos give me no bugs in photos.thank you for your responce

4/10 Médiocre

Sean, Kamloops

Séjour de 3 nuits en octobre 2023

6/10 Satisfaisant

Heather

Voyage en famille
Les points faibles : Propreté et infrastructures et conditions de l’hébergement
No bueno
This place is ghetto af. The air conditioning didn’t work, we could t get the bathroom light to shut off so had to leave it on the whole time and just shut the door at night. My feet and arms got bit by some type of bugs in the room. I guess room cleaning is a thing of the past. This was a place I def wore water shoes when showering and never walked bare foot. It was ok for a place to sleep but probably wouldn’t come back.
Séjour de 3 nuits en octobre 2023
Réponse de Management le 7 nov. 2023
Thank you for your feedback we will work on these things as a team.

2/10 Horrible

Jordan R

Les points faibles : Propreté et infrastructures et conditions de l’hébergement
Séjour de 1 nuit en octobre 2023
Réponse de Management le 7 nov. 2023
Thank you for your feedback we will work on these things as a team.

2/10 Horrible

Nathan

Séjour de 1 nuit en octobre 2023

2/10 Horrible

Joseph

Les points faibles : Propreté, infrastructures et conditions de l’hébergement, confort de la chambre
NEVER AGAIN!!!!
Do Not Stay Here!!!!!! You will regret it. Yes it is walking distance to Downtown. Your better of staying at a motel six and taking an uber. This place does not need a remodel, it needs a wrecking ball. Your better off sleeping on the street on colfax
Séjour de 1 nuit en octobre 2023
Réponse de Management le 7 nov. 2023
Thank you for your feedback we will work on these things as a team.

2/10 Horrible

Suzanne

Les points faibles : Propreté et infrastructures et conditions de l’hébergement
This is the second time we have booked this property and they always have issues moving us to sister properties the day of our arrival. The location is the only positive about this property and it’s very frustrating being moved to another property with little to short notice.
Séjour de 1 nuit en octobre 2023
Réponse de Management le 7 nov. 2023
Thank you for your feedback we will work on these things as a team.

2/10 Horrible

Voyageur vérifié

Voyage en groupe
Les points faibles : Personnel et service, infrastructures et conditions de l’hébergement, confort de la chambre
Bad experience. We got booted from our reservation because if migrants. Which we picked this hotel due to how close it was to the venue we were going to. Got sent to the Super 8 in Wheatridge which was over 7 miles away from original hotel. Super 8 was dirty and walls were thin. Super 8 was $65 cheaper than what we originally booked. Quality Inn will not refund us the difference. Will never book with them again.
Séjour de 2 nuits en septembre 2023
Réponse de Management le 6 oct. 2023
Sir Our Hotel was having plumbing work done. You did agree to go to our sister property have a good day.

2/10 Horrible

Voyageur vérifié

Voyage d’affaires
Les points faibles : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Bad
Did not clean the room. Hair dryer is broken.
Séjour de 4 nuits en septembre 2023
Réponse de Management le 7 nov. 2023
Thank you for your feedback we will work on these things as a team.

2/10 Horrible

Clifford

Les points faibles : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Unsafe, Squalid Inn not Quality in Denver
I did not stay in this hotel more than ten minutes after check-in. The door to the room was wide open when I first walked up to it. The screen on the window was ripped and flailing in the wind. It was adjacent to the hotels roof. There was no lock on the window casing making it impossible to close properly. I felt the room was unsafe and not a room where you could bring any personal possessions. The lobby was full of people laying on the floor sleeping and many unsupervised children. I did not attempt to get a refund from the front desk clerk. However I would like a refund from Hotels com.
Séjour de 1 nuit en septembre 2023
Réponse de Management. le 29 sept. 2023
Dear Valued Guest,Thank you for taking the time to share your feedback regarding your recent stay at our hotel. We are sadden to hear this. We take personal safety very seriously. Thank you for bringing this to our attention. If you have any further comments or suggestions for us, please do not hesitate to share them. We value your input as it helps us continually improve our services. We hope that despite this unfortunate incident, you might consider giving us another opportunity to provide you with a more enjoyable stay in the future. Thank you for choosing our hotel, and we look forward to serving you better next time.Warm regards,

4/10 Médiocre

Lori

Les points forts : Personnel et service
Les points faibles : Propreté et infrastructures et conditions de l’hébergement
Séjour de 2 nuits en septembre 2023
Réponse de Management. le 29 sept. 2023
Thank you! Come back soon!

2/10 Horrible

Naomi

Voyage en famille
Les points faibles : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
FRAUD!!! The hotel contacted me directly and ask me to pay for my room because they were going to be full. When I arrived the next day the night manager Pablo had canceled my reservation and kept my money! He charged the entire weekend to my card but canceled my reservation! When I spoke to the other manager angelique, she says they are a team and they have to back each other up even if it's fraud. THEY ARE REFUSING TO REFUND MY MONEY.
Séjour de 3 nuits en septembre 2023
Réponse de Management le 19 sept. 2023
Good morning, We spoke with you and you keept asking for later time due to flight delay then we did and you never came to check in that night we waited and held your room until 3 am I do apologize for any inconvience this any have casused you, The next morning around 8 am you asked if you could have a refund then asked if you can still have your room We can not adjust 3rd party reservations. Have a great day.

2/10 Horrible

CHRISTOPHER

Voyage en groupe
Les points faibles : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Left Immediately
There were crowds of people drinking in the parking lot, kids running around. A group would not move so that we cpuld get into our room. When we did get in the room, it was verybdirty including the linens, bathroom, and floors. We left immediately. Demanded a refund, but we had to go through the 3rd party site we used to book, and they denied our refund.
Séjour de 1 nuit en septembre 2023
Réponse de Management. le 15 sept. 2023
Thank for taking the time to tell us about your stay. I am sorry to hear you did not have the best experience. Please allow me to express my sincerest apologies. We as a team strive to do better every day. We hope you decide to give us another chance, here at the Rodeway/Quality Inn Denver Downtown. Thank you.

2/10 Horrible

Michael

Voyage d’affaires
Les points faibles : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
The hotel is appalling - I can only conclude it is ready to be torn down as it has not seen any decoration or modifications in years…. Avoid! Book the Hampton inn over the road.
Séjour de 3 nuits en septembre 2023
Réponse de Management. le 15 sept. 2023
Thank for taking the time to tell us about your stay. I am sorry to hear you did not have the best experience. Please allow me to express my sincerest apologies. We as a team strive to do better every day. We hope you decide to give us another chance, here at the Rodeway/Quality Inn Denver Downtown. Thank you.

2/10 Horrible

Lacey

Voyage en groupe
Les points faibles : Propreté, infrastructures et conditions de l’hébergement, confort de la chambre
Would not recommend
The quality inn was connected to the rodeway motel. We couldnt stay at this establishment becaise it felt unsafe and unclean. The Quality inn did make it right and put us up in one of their other establishments the Comfort Inn. It was not where we originally wantdd to be, but it was safer and cleaner.
Séjour de 2 nuits en septembre 2023
Réponse de Management. le 15 sept. 2023
Thank for taking the time to tell us about your stay. I am sorry to hear you did not have the best experience. Please allow me to express my sincerest apologies. We as a team strive to do better every day. We hope you decide to give us another chance, here at the Rodeway/Quality Inn Denver Downtown. Thank you.

4/10 Médiocre

Paul

Les points forts : Personnel et service
Les points faibles : Propreté et infrastructures et conditions de l’hébergement
Séjour de 2 nuits en septembre 2023
Réponse de Management. le 15 sept. 2023
Thank for taking the time to tell us about your stay. I am sorry to hear you did not have the best experience. Please allow me to express my sincerest apologies. We as a team strive to do better every day. We hope you decide to give us another chance, here at the Rodeway/Quality Inn Denver Downtown. Thank you.

2/10 Horrible

Alberto

Voyage en couple
Les points faibles : Propreté, équipements, infrastructures et conditions de l’hébergement
The property is very dated and dirty. Some of the things in the room don’t work. Very inconvenient.
Séjour de 1 nuit en septembre 2023
Réponse de Management. le 15 sept. 2023
Thank for taking the time to tell us about your stay. I am sorry to hear you did not have the best experience. Please allow me to express my sincerest apologies. We as a team strive to do better every day. We hope you decide to give us another chance, here at the Rodeway/Quality Inn Denver Downtown. Thank you.

2/10 Horrible

Elena

Les points faibles : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
This us a non smoking facility, but my room smelled like cigarettes. I did not feel safe, was worried about my vehicle and checked out 2 hrs after checking in and secured another hotel. I understand there are many migrants, but this was more of an extended stay place than a hotel.
Séjour de 1 nuit en septembre 2023
Réponse de Management le 7 sept. 2023
Thank you for your responce we as a team would like for you to be comfortable with us. Thank you for your feedback

4/10 Médiocre

Wendy

Voyage en couple
Les points forts : Propreté, personnel et service, équipements
Están dando hospedaje a refugiados entonces el lugar ya se ve deteriorado y pobre, en el área del comedor se ve como un comedor comunitario, incluso reparten comida porque dicen que los refugiados hacen desastre. De haberlo sabido antes no reservo ahí ya que no da seguridad.
Séjour de 2 nuits en août 2023
Réponse de Management le 7 sept. 2023
Thank you for your feed back we do have a large group inhouse However we would like to know your Worries here at the hotel during your stay so that we may correct any concerns immidetally

2/10 Horrible

Joan

Les points faibles : Propreté, personnel et service, infrastructures et conditions de l’hébergement
So dirty we didn’t even stay!!
Séjour de 2 nuits en septembre 2023
Réponse de Management le 7 sept. 2023
We are so sorry you felt this way we do our best to keep hotel clean thank you for your time

2/10 Horrible

Denise

Voyage en famille
Les points forts : Personnel et service
Les points faibles : Propreté, équipements, infrastructures et conditions de l’hébergement
We did not stay here. It was terrible, dirty, scary, tons of homeless nearby. It was horrible. Please don't let anyone ever stay here.
Séjour de 1 nuit en août 2023
Réponse de Management le 7 sept. 2023
We are sorry you felt that way thank you for your time

2/10 Horrible

Victor

Les points faibles : Propreté, personnel et service, infrastructures et conditions de l’hébergement
To old, broken ans no clean
Séjour de 1 nuit en août 2023
Réponse de Management. le 15 sept. 2023
Thank for taking the time to tell us about your stay. I am sorry to hear you did not have the best experience. Please allow me to express my sincerest apologies. We as a team strive to do better every day. We hope you decide to give us another chance, here at the Rodeway/Quality Inn Denver Downtown. Thank you.

10/10 Excellent

Peepin

Voyage en couple
Les points forts : Propreté et personnel et service
Les points faibles : Équipements et infrastructures et conditions de l’hébergement
Noisey
Séjour de 1 nuit en août 2023
Réponse de alaya front desk le 26 août 2023
Hello, Thank you for your response, we truly appreciate your feedback as we are striving for greatness here at the Quality Inn. We will be passing on your feedback to our staff. as well, we do apologize for any inconvenience the noise may have made during your stay, but we look forward to providing you with another 5 star stay in the future.

2/10 Horrible

Ravi

Les points faibles : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
They misplaced my DL. Then tell me, itll be shipped to me once they find it. Ih, but dont worry, they have a system in place to ship thw lost DLs'.
Séjour de 1 nuit en août 2023
Réponse de Management le 7 sept. 2023
did we send it back to you?

2/10 Horrible

Erica

Voyage en famille, Voyage en groupe, Voyage en couple
Les points faibles : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
This place was horrible! Dirty dirty dirty. The room smelled terrible! Ideally I would like my money back. I was not a satisfied customer.
Séjour de 1 nuit en août 2023
Réponse de Management. le 15 sept. 2023
Thank for taking the time to tell us about your stay. I am sorry to hear you did not have the best experience. Please allow me to express my sincerest apologies. We as a team strive to do better every day. We hope you decide to give us another chance, here at the Rodeway/Quality Inn Denver Downtown. Thank you.

2/10 Horrible

James

Les points forts : Personnel et service
Les points faibles : Propreté et infrastructures et conditions de l’hébergement
Great if you live as a pig.
This was the most disgusting motel room I've ever stayed in. Front desk staff was really good, but the cleanliness was on a whole other level. I'll be sending a separate email about it
Hair behind toilet
Hair from the nether regions (from multiple people
Séjour de 1 nuit en août 2023
Réponse de Management le 7 sept. 2023
We are not happy about this we are sorry thank you for your time

2/10 Horrible

Leslie

Les points faibles : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Room smelled like chemicals, unsafe activity outside
Séjour de 1 nuit en août 2023
Réponse de MANAGER le 17 août 2023
Thank for taking the time to tell us about your stay. I am sorry to hear you did not have the best experience. Please allow me to express my sincerest apologies. We as a team strive to do better every day. We hope you decide to give us another chance, here at the Rodeway/Quality Inn Denver Downtown. Thank you.

4/10 Médiocre

Voyageur vérifié

Les points faibles : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
I went to take a shower and wasn’t working had to go to front desk and get a key to go to next room to take a shower. Never again I will start there.
Séjour de 1 nuit en août 2023
Réponse de MANAGER le 17 août 2023
Thank for taking the time to tell us about your stay. I am sorry to hear you did not have the best experience. Please allow me to express my sincerest apologies. We as a team strive to do better every day. We hope you decide to give us another chance, here at the Rodeway/Quality Inn Denver Downtown. Thank you.

2/10 Horrible

Cheryl

Voyage en famille
Les points faibles : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Bed bugs!!!
Séjour de 1 nuit en août 2023
Réponse de Jazmine le 14 août 2023
Cheryl, I am sorry to hear your stay was unpleasant.