Les notes se basent sur un nombre total de 1 588 avis vérifiés

Ils ont payé. Ils ont séjourné. Nous avons vérifié.
3,7 sur 5
Recommandé par 73 % des clients
3,9 Propreté de la chambre
3,9 Services et personnel
3,8 Confort de la chambre
3,6 Conditions de l'hôtel
Avis Expedia vérifiés
Ils ont payé. Ils ont séjourné. Nous avons vérifié.
4 sur 5
par un voyageur vérifié de FL

Convenient for first night in town.

Publié le 30 sept. 2016
Hotel was clean, quiet and staff was very helpful with several questions. Located on busy road so outside was noisy,
3 sur 5
par un voyageur vérifié de nc

It was a room

Publié le 30 sept. 2016
Hotel is an older hotel..:the tv was messed up and bed was as hard as a rock. It was conveniently located to lots of food and shopping. It was also close to the airport and city
1 sur 5
par un voyageur vérifié de Chicago

Dirty. Hair in tub. Mold on wall.

Publié le 22 sept. 2016
Les + : It was quick to check out.
Les - : Better housekeeping.
Situation : Within 20 minutes of airport.
Bathroom was dirty. When I complained to front desk and wanted a refund, they were unapologetic. No refund was given. On top of everything else, the sheets are so rough, it was like trying to sleep on burlap. No sleep at all. Sleep in your car if this is your only option left in Denver.
Commentaire laissé par : Direction de l'hôtel
24 sept. 2016 par GM, Direction de l'hôtel
Thank you for taking the time to review your stay. We are highly concerned about your experience and have immediately brought this to the attention of our housekeeping manager for review and action. Our staff's main priority is to provide a clean and comfortable room for each guest and I'm sorry that the issues weren't addressed right away. Please know this is not usual or customary for us. We do hope you give us another chance in the future. Thank you, Quality Inn & Suites Team 3737 Quebec Street Denver, CO 80207
2 sur 5
par un voyageur vérifié

Decently priced

Publié le 1 sept. 2016
Hotel was out dated, we had a room next to the ice machine which was super loud. The room door kept getting pushed open for some reason, it was hard to sleep, felt as if someone was trying to open the door. Our bathroom door did not close so you had to just push it shut. Overall it was a bad hotel experience for us unfortunately.
Commentaire laissé par : Direction de l'hôtel
4 sept. 2016 par Hotel Management, Direction de l'hôtel
Thank you for your recent stay and for sharing your comments with us. We agree that our facilities need a little modernization and we are happy to announce that we are in the final stages of our renovation proposal. We are sorry that your overall experience was disappointing and we hope you will visit again when we have a fresh, new look! Thank you, Quality Inn & Suites Team, 3737 Quebec Street, Denver, CO 80207
3 sur 5
par un voyageur vérifié

Under New Management??

Publié le 31 août 2016
Not a horrible hotel. Pictures however made it look a lot nicer than what it ended up being... Breakfast was good. Rooms were clean. Staff was friendly and accommodating. Fitness center needs updating and laundry room dryers did not work adequately. Rooms and bathrooms could use electrical and plumbing updates (water leaking under sink and electrical outlets sticking out of the wall or not working). Would definitely come back if updated!
Commentaire laissé par : Direction de l'hôtel
1 sept. 2016 par Quality Inn & Suites Team, Direction de l'hôtel
We appreciate your remarks about your visit to the Quality Inn & Suites Denver Stapleton. We’re glad to read that you liked our courteous associates, the breakfast we serve and the cleanliness of your accommodation. However, we would like to inform you that we are in the final stages of our renovation process. We hope to begin this by the end of 2016! We hope to welcome you back to show our revamped property soon! Thank you, Quality Inn & Suites Team 3737 Quebec Street Denver, CO 80207
2 sur 5
par un voyageur vérifié

Not great

Publié le 18 août 2016
Not in the best location. Staff wasn't very friendly nor were they helpful. Won't let you check in until 3:00pm.
Commentaire laissé par : Direction de l'hôtel
18 août 2016 par Manager, Direction de l'hôtel
Thank you for your recent stay with us and for sharing your feedback. Please accept my apology for lack of hospitality experienced at our front desk. We know that a first impression is important, and this is definitely not the impression our guests should have of our hotel. I assure you this will be discussed with my team to improve upon our services in the future. We appreciate your business and hope you will consider giving our hotel a second chance the next time you are in the area. Thank you, Quality Inn & Suites Team 3737 Quebec Street Denver, CO 80207
5 sur 5
par un voyageur vérifié

Great cookies and drinks for check in.

Publié le 13 août 2016
For the price we could not of asked for anything better.
Commentaire laissé par : Direction de l'hôtel
14 août 2016 par Quality Inn & Suites Team, Direction de l'hôtel
Thank you for being our guest at the Quality Inn & Suites Denver Stapleton and for writing such a great review. We are delighted you loved our front desk service and the great value we offer for the price. We hope your wonderful experience at our hotel will bring you back to enjoy more of what we have to offer. Thank you, Quality Inn & Suites Team, 3737 Quebec Street, Denver, CO 80207
2 sur 5
par un voyageur vérifié de Southwest

Budget Hotel

Publié le 12 août 2016
The front desk and manager were friendly and offered us cookies upon checkin. The rest of the hotel was below par. Cons- Rooms need deep cleaning and maintenance. Dirty walls and carpet. Walls need touch up and paint. Chairs need shampooing. I didn't walk around without my shoes on. The safe wasn't functioning and after waiting over an hour for maintenance to come fix it gave up and called for service the next day. That took another half hour. Pool towel were tiny. Need several towels to dry off. Breakfast was nothing special - eggs, sausage, cereal, breads, waffles. Understaffed. I saw the manager cleaning tables and restocking food. Pros - Freeway access, Walmart and restaurants across the street, 10mins from Downtown. Hope you find this information helpful!
Commentaire laissé par : Direction de l'hôtel
16 août 2016 par Manager, Direction de l'hôtel
Thank you very much for staying with us and for posting your review. I sincerely apologize for failing you in the most basic of ways by not providing a clean and comfortable room. I have already discussed your comments with our housekeeping department and the details provided will help us improve moving forward. Thank you for your input. I do hope you will give us another chance the next time your travels bring you this way. I know we can do better. Thank you, Quality Inn & Suites Team 3737 Quebec Street Denver, CO 80207
2 sur 5
par un voyageur vérifié

Not that great..

Publié le 11 août 2016
This is an older building. It was marginally clean. I would not choose it again, although I have no specific complaints.
Commentaire laissé par : Direction de l'hôtel
12 août 2016 par Manager, Direction de l'hôtel
Thank you for your recent stay at our hotel. I'm glad your overall experience was good, we strive to have our guests have a great experience. We apologize for missing the mark in some areas. We appreciate your feedback, and would like another opportunity to show you our improvements. Thank you, Quality Inn & Suites Team 3737 Quebec Street Denver, CO 80207
2 sur 5
par un voyageur vérifié de Lexington Park, MD

Disappointed

Publié le 11 août 2016
Les + : If you have a rental car its a great spot to jump on the highway to go exploring. Other then that not close to any Denver attractions.
Reading other reviews we thought we were in for a good experience but had the opposite instead. The room looked like it hadn't been vacuumed in a month. The toilet had issues. We had to go down three times to the front desk to get a new room key because ours kept deactivating and all the reasons they could give us did not apply. The cleaning staff also did not replace the toilet paper which was fun! Denver is such a beautiful area but this place had us wanting to go home!
Commentaire laissé par : Direction de l'hôtel
13 août 2016 par Manager, Direction de l'hôtel
It is certainly disheartening to hear about your recent challenging stay with us. Our goal is to provide our valued guests with the utmost in customer service, comfort and cleanliness, and it seems we fell short of that goal with your stay. Please accept our apologies and we hope you will consider staying with us again in the future, where we can fully impress you with everything we have to offer. Thank you for your feedback. Thank you, Quality Inn & Suites Team 3737 Quebec Street Denver, CO 80207