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Avis sur Hampton Inn & Suites Denver-Downtown

3 out of 5
Hampton Inn & Suites Denver-Downtown
1845 Sherman St, Denver, CO

Avis

8,6

Excellent

Note des voyageurs de 10 (Excellent), d’après 920 avis sur 1632." "
Note des voyageurs de 8 (Bien), d’après 414 avis sur 1632." "
Note des voyageurs de 6 (Satisfaisant), d’après 176 avis sur 1632." "
Note des voyageurs de 4 (Médiocre), d’après 72 avis sur 1632." "
Note des voyageurs de 2 (Horrible), d’après 50 avis sur 1632." "

9,2/10

Propreté

8,8/10

Personnel et service

8,6/10

Équipements

8,8/10

Infrastructures et conditions de l’hébergement

8,6/10

Écoresponsabilité

Avis

8/10 Bien

Valérie

Voyage d’affaires
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Accueil et Services très professionnel. Bon rapport qualité-prix
Séjour de 6 nuits en novembre 2023
Réponse de Blake le 29 nov. 2023
Thank you for the positive review! We hope to see you again!

8/10 Bien

Leonardi

Les points forts : Propreté et équipements
Hôtel bien situé et propre ; petit dej copieux mais qualité pas top. Chambre agréable et produits d acceuil top!!!
Séjour de 2 nuits en octobre 2023
Réponse de Blake le 22 oct. 2023
Thank you for leaving a review with us. We will use your feedback to improve our services and resources. Please stay with us again!

8/10 Bien

Christophe

Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Nice and clean hotel well located. Perhaps improve breakfast access control to avoid intruders. Nice establishment, however.
Séjour de 2 nuits en octobre 2023
Réponse de Blake le 29 oct. 2023
Thank you for the review and your patience with those trying to sneak into breakfast. We do our best to remain diligent and keep the breakfast area comfortably accessible to our guests. We will continue to look for ways to balance these breakfast issues and appreciate your feedback. Please stay with us again!

8/10 Bien

Benoit

Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Bel hotel, quartier laisse a desiré malgré qu il est près du centre-ville
Séjour de 1 nuit en avril 2023

8/10 Bien

Astrid

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Hôtel confortable
Séjour agréable. Un reproche: nous avions choisi votre hôtel pour la piscine. Et celle ci était en maintenance… au mois d’aout! Très dommage.
Séjour de 1 nuit en août 2022

8/10 Bien

Sylvie Rossier

Voyage en famille
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Grande chambre, petit déjeuner agréable
Séjour de 1 nuit en juillet 2022

10/10 Excellent

W, Papillion

Voyage en groupe
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
I stay here whenever I come to Denver for shows at the Fillmore or Ogden. Great location.
Séjour de 2 nuits en avril 2024
Réponse de Emily le 15 avr. 2024
Thank you for your positive review! We're thrilled that you enjoyed your stay with us. We look forward to welcoming you back in the future.

10/10 Excellent

Christopher

Voyage en famille, Voyage en couple
Les points forts : Équipements et infrastructures et conditions de l’hébergement
Awesome sauce
Séjour de 2 nuits en avril 2024
Réponse de Emily le 15 avr. 2024
Thank you for your positive review! We're thrilled that you enjoyed your stay with us. We look forward to welcoming you back in the future.

10/10 Excellent

Noah

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Séjour de 3 nuits en avril 2024
Réponse de Emily le 15 avr. 2024
Thank you for your positive review! We're thrilled that you enjoyed your stay with us. We look forward to welcoming you back in the future.

10/10 Excellent

Isabel

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Séjour de 1 nuit en avril 2024
Réponse de Emily le 15 avr. 2024
Thank you for your positive review! We're thrilled that you enjoyed your stay with us. We look forward to welcoming you back in the future.

8/10 Bien

Maurice

Les points forts : Infrastructures et conditions de l’hébergement
Had a nice time at this property. Would return.
Séjour de 2 nuits en avril 2024

10/10 Excellent

Ana

Les points forts : Infrastructures et conditions de l’hébergement
Séjour de 1 nuit en avril 2024
Réponse de Emily le 17 avr. 2024
Thank you so much for your amazing review! We hope to see you on a future visit!

8/10 Bien

claudia

Voyage en famille
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Nice place
Séjour de 2 nuits en avril 2024

8/10 Bien

Lu

Voyage en groupe
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Please be aware of the next door parking. They have me a fine, even when I added more money (overnight). We are currently in dispute. That parking lot is a scam. Just be careful
Séjour de 1 nuit en mars 2024

6/10 Satisfaisant

Erin

Voyage en famille avec de jeunes enfants
Les points forts : Personnel et service
The hotel was adequate for the cost. Only two complaints. 1 - the pool was pretty gross. The kids wouldn’t even go in it a second time. 2 - the housekeeping was only every other day - which was only a big deal because the second time they should have cleaned was skipped. We ran out of toilet paper on the last morning we were there.
Séjour de 5 nuits en mars 2024
Réponse de Emily le 17 avr. 2024
Hi there! I am so sorry to hear about the issues with the pool. We will take the necessary steps to ensure our pool is operating correctly and that we are following the correct houskeeping procedures. We hope we can have a second change in the future to correct these issues. We appreciate you taking the time to leave feedback so we can be better!

10/10 Excellent

Jose luis

Voyage en famille avec de jeunes enfants, Voyage en famille
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Nice hotel
Séjour de 5 nuits en mars 2024

10/10 Excellent

Haydar Eren

Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Clean hotel 👍
Séjour de 1 nuit en avril 2024
Réponse de Emily le 15 avr. 2024
Thank you for your positive review! We're thrilled that you enjoyed your stay with us. We look forward to welcoming you back in the future.

10/10 Excellent

Jenny

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Séjour de 1 nuit en mars 2024

6/10 Satisfaisant

Crystal, Colorado Springs

Voyage en famille
Les points forts : Propreté et infrastructures et conditions de l’hébergement
Les points faibles : Personnel et service et équipements
The front desk staff wasn't very friendly at all. I must have missed about parking as they only have valet at $45/ night! Around the property (my view out our window) was so filthy - trash,liquor bottles even needles! No drinks in the store area, when i asked i was told waiting on the truck (thinking today) i said what time will it arrive/ stock He said i don't know sometime next week! My phone didn't work in my room so walked to the front desk to tell them my TV wasn't working he said I'll contact (forgot what he said) NEVER heard from him again the rest of my time there. Thank God we fixed it! The breakfast was great AND the housekeeping staff very nice n helpful! I wouldn't stay here again.
Séjour de 2 nuits en mars 2024
Réponse de Emily le 2 avr. 2024
Thank you for sharing your feedback regarding your recent stay at our hotel. We sincerely apologize for the experience that fell short of your expectations.We are committed to providing exceptional service and comfort to all our guests, and it is disheartening to learn that we did not meet your needs during your time with us. Your feedback is invaluable to us as it helps us identify areas where we can improve and ensure that similar issues do not occur in the future.Please know that we take your comments seriously and will be addressing them with our team to make necessary improvements. We hope that you will consider giving us another opportunity to exceed your expectations on your next visit.Once again, we apologize for any inconvenience caused and appreciate your understanding

10/10 Excellent

JOSEPH ANTHONY

Voyage en couple
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
It was a wonderful experience at this property
Séjour de 4 nuits en mars 2024
Réponse de Emily le 2 avr. 2024
Thank you so much for taking the time to share your experience with us, we are thrilled to hear you had a wonderful stay!Providing exceptional service and ensuring our guests' comfort are our top priorities, and we are delighted that we were able to meet your expectations during your time with us.

4/10 Médiocre

Jiovanna

Voyage en couple
Les points faibles : Personnel et service, équipements, infrastructures et conditions de l’hébergement
Staff is super rude. Parking sucks, they don’t tell you it’s $45 A NIGHT!! So we had to park down the street. We asked about parking and they were totally dismissive because I didn’t want to pay $90 to park for the weekend. Like this isn’t Vegas, it’s Denver. Hotel parking as a guest should be free. Area is not safe and definitely sketch. Furniture in the rooms is janky, bed is uncomfortable, closet and bathroom are really small, fridge is old and smells like stale food. Not happy we’re stuck here for the weekend. I was going to hang out in the room while my husband did his stuff and now I will not be because the hotel sucks. We do not like it and do not recommend at all. The only thing we liked was the size of the room and that it looks clean in the room minus the cheap wobbly tables. Worst decision for hotels. DO NOT STAY HERE

10/10 Excellent

Ruben

Voyage en famille
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Good 👍
Séjour de 1 nuit en mars 2024

8/10 Bien

Lisa H.

Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Room was pretty nice. I like the room serviced every day and they only come every other day on a 3 night stay or longer. We had to go pick up towels. The breakfast was decent. Make your own waffles, eggs, potatoes, sausage, oatmeal, plus cold options like cereal, yogurt, toast, etc. The only parking is valet and its kinda pricey at $45/night, especially if you tip a few bucks every time they park or retrieve your car.
Séjour de 2 nuits en mars 2024

10/10 Excellent

Jody

Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Friendly & professional staff. Very comfortable
Séjour de 1 nuit en mars 2024

6/10 Satisfaisant

Francisco

Voyage en famille
Les points forts : Propreté et personnel et service
Toilet did not work properly.. room door did not fully close.
Séjour de 2 nuits en mars 2024

10/10 Excellent

Melanie

Voyage en famille
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Very easy to get around anywhere downtown walking. Property was nice and staff friendly.
Séjour de 3 nuits en mars 2024

10/10 Excellent

sean

Voyage en famille
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Property was clean and all the staff were helpful. We did store our bags for a couple of hours after our checkout so we could explore before we had to leave town. They were very accomodating. Only complaint is the parking, which they have none other than the $45.00 valet parking. We parked in the open lot next door that was reasonably priced but we did have to renew at midnight which was difficult when you are tired from traveling. The one next to the building has a way to renew after midnight on your phone so just take a picture of the QR Code and do it from your phone.
Séjour de 1 nuit en mars 2024

8/10 Bien

Ellen

Les points forts : Propreté, personnel et service, équipements
The valet parking was excellent. Water pressure in the shower was not great. Kinda had to run around to get wet.
Séjour de 1 nuit en mars 2024

8/10 Bien

PETER

Voyage avec des animaux de compagnie, Voyage en couple
The hotel was nice and the room was, too. There was some noise during the day and into the night.
Séjour de 1 nuit en mars 2024

10/10 Excellent

Kirsten

Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Great and friendly staff. Clean property and enjoyed the free breakfast! Will be coming back.
Séjour de 3 nuits en mars 2024

6/10 Satisfaisant

Josh

Séjour de 2 nuits en mars 2024

8/10 Bien

Kristina

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Good deal. Great staff.
Séjour de 1 nuit en mars 2024

6/10 Satisfaisant

Conor

Les points forts : Personnel et service et infrastructures et conditions de l’hébergement
Séjour de 1 nuit en mars 2024

10/10 Excellent

Amr

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Séjour de 1 nuit en mars 2024

8/10 Bien

MICHELE

Voyage en famille
Only parking option is vallet for $45 extra or you park next to the hotel for $15 but must resubmit payment at midnight ! Other than that we are pleased with the hotel. Traveled with three kids. Spacious room! Good priced!
Séjour de 1 nuit en mars 2024

10/10 Excellent

Jyotish

Les points forts : Propreté
Séjour de 1 nuit en mars 2024

2/10 Horrible

Jason

Voyage en famille
Les points faibles : Propreté, personnel et service, équipements
I would advise against staying here. Our stay was HORRIBLE. First, there is no parking for this hotel. You either have to park on the street and keep feeding parking meters, pay to park in one of the private lots surrounding the hotel, or pay the hotel $45 PER NIGHT for crappy "valet" service. Second, there was still somebody else's trash in our room, so obviously the cleaning staff is lacking. Third, the pool was so packed full of chemicals that it burned your eyes just being in the pool room, rendering the pool as useless. Lastly - and this was the big one - a hotel employee burned toast in the kitchen and set off the fire alarms throughout the entire building at 6:40am. It took them nearly 20 minutes to get the alarms shut off. For people who are trying to REST UP because they are TRAVELING this is completely unacceptable. I would rather sleep peacefully in my vehicle next time than I would stay at, and get ripped off by, this hotel ever again.
Séjour de 1 nuit en mars 2024

10/10 Excellent

Jordan

Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Good service
Séjour de 1 nuit en mars 2024

10/10 Excellent

Alexis

Séjour de 1 nuit en mars 2024
Réponse de Emily le 15 avr. 2024
Thank you for your positive review! We're thrilled that you enjoyed your stay with us. We look forward to welcoming you back in the future.

10/10 Excellent

Don

Voyage en groupe
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Good spot within walking distance of everything.
Séjour de 2 nuits en janvier 2024

6/10 Satisfaisant

Dean

Voyage en famille
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
The stay was very nice. Nice polite staff and atmosphere. Was obnoxiously woken up at 6:40AM because someone burned a bagel in the toaster. Other than that, the stay was nice.
Séjour de 1 nuit en mars 2024

10/10 Excellent

KATARZYNA

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Great
Séjour de 1 nuit en mars 2024

10/10 Excellent

Mark

Séjour de 1 nuit en mars 2024
Réponse de Emily le 15 avr. 2024
Thank you for your positive review! We're thrilled that you enjoyed your stay with us. We look forward to welcoming you back in the future.

10/10 Excellent

Bill

Séjour de 1 nuit en mars 2024

10/10 Excellent

Jessica

Voyage en famille
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Staff was friendly. Breakfast was good.
Séjour de 1 nuit en mars 2024
Réponse de Emily le 19 mars 2024
Thank you very much for taking the time to leave such a positive review of your recent stay at our hotel. We are thrilled to hear that you found our staff to be friendly and that you enjoyed our breakfast offerings.

4/10 Médiocre

Thomas

Voyage en famille
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
There was no Free parking!! Only option for parking was valet for $45!!! None of the parking lots around the hotel offered over night parking. Very disappointing.
Séjour de 1 nuit en mars 2024
Réponse de Emily le 19 mars 2024
Thank you for taking the time to share your feedback regarding your recent stay at our hotel. We sincerely apologize for any inconvenience you experienced with our parking facilities.Parking can indeed be a challenge, especially being located downtown and we understand the frustration it can cause. We are constantly evaluating our parking arrangements to ensure the best possible experience for our guests, and we will certainly take your comments into consideration as we continue to improve.

8/10 Bien

Mitzi

Séjour de 1 nuit en mars 2024

2/10 Horrible

Francisco

Voyage en famille
Les points faibles : Personnel et service et infrastructures et conditions de l’hébergement
Tuvimos una emergencia y no fueron capaces de entender la situación. Hablaron con Joe u fue intransigente
Séjour de 1 nuit en mars 2024

8/10 Bien

Rosaura

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Parking was a problem and a dog barking next door all night.
Séjour de 1 nuit en mars 2024
Réponse de Emily le 19 mars 2024
Thank you for taking the time to share your feedback regarding your recent stay at our hotel. We sincerely apologize for any inconvenience you experienced with our parking facilities and the disturbance caused by dog barking. Your feedback is invaluable to us, as it helps us identify areas where we can improve and ensure that all of our guests have a positive experience.

6/10 Satisfaisant

Lethia

Voyage en famille avec de jeunes enfants
Les points forts : Propreté et infrastructures et conditions de l’hébergement
We had asked for a maintenance man to check our toilet. No action was taken. We had to ask for a toilet plunger twice and resorted to using the facilities in the lobby. Otherwise, it was nice and safe and there were plenty of restaurants within walking distances.
Séjour de 2 nuits en mars 2024
Réponse de Emily le 19 mars 2024
Thank you for taking the time to share your feedback about your recent stay at our hotel. We're glad to hear that you found our location convenient and that you felt safe during your visit. However, we sincerely apologize for the inconvenience you experienced with the maintenance issue regarding your toilet.It's disappointing to learn that we fell short in addressing your request promptly. Please know that this does not reflect the level of service we strive to provide. We understand the importance of maintaining all facilities in proper working order, and we regret that we did not meet your expectations in this regard.We also apologize for any inconvenience caused by the delay in providing a toilet plunger. We will review our processes to ensure that requests are handled more efficiently in the future.