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Avis sur Crowne Plaza Denver Airport Convention Ctr, an IHG Hotel

3.5 out of 5
Crowne Plaza Denver Airport Convention Ctr, an IHG Hotel
15500 E 40th Ave, Denver, CO

Avis

7,2

Bien

Note des voyageurs de 10 (Excellent), d’après 314 avis sur 1000." "
Note des voyageurs de 8 (Bien), d’après 268 avis sur 1000." "
Note des voyageurs de 6 (Satisfaisant), d’après 186 avis sur 1000." "
Note des voyageurs de 4 (Médiocre), d’après 135 avis sur 1000." "
Note des voyageurs de 2 (Horrible), d’après 97 avis sur 1000." "

7,8/10

Propreté

7,8/10

Personnel et service

7,0/10

Équipements

7,2/10

Infrastructures et conditions de l’hébergement

7,0/10

Écoresponsabilité

Avis

8/10 Bien

Alex

Voyage d’affaires
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Séjour de 1 nuit en mars 2021
Réponse de Samuel le 22 mars 2021
Thank you for for taking the time to tell us about your most recent stay. We are thrilled to hear that you had an excellent stay with us.

10/10 Excellent

LINDA

Voyage en couple
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
The furniture in our room was old, veneer coming off.
Séjour de 1 nuit en avril 2024
Réponse de GM le 14 avr. 2024
Dear LINDA, We appreciate you taking the time to let us know you enjoyed your stay. Thank you for your kind review, recommendations for improvement, and for choosing our hotel. Please visit us again soon. Best, General Manager

8/10 Bien

Cynthia

Are wall at heat register was not completed. It was an o.k. place to stay.
Séjour de 1 nuit en mars 2024
Réponse de GM le 11 avr. 2024
Dear Cynthia, Thank you for your time in reviewing our hotel. We strive to provide a WOW experience, so I regret that your visit was just o.k. We appreciate your patronage and hope to impress on a return visit. Sincerely, General Manager

6/10 Satisfaisant

Rachael

Voyage avec des animaux de compagnie
Les points faibles : Équipements et infrastructures et conditions de l’hébergement
Many things were out of order - gym equipment, the pool/spa, and the ice machine on my floor. The front desk didn't inform me of any of it while checking in. Not even the location of the fitness center or the fact that the pool was closed. I would not recommend staying here unless you have to.
Séjour de 1 nuit en avril 2024
Réponse de GM le 9 avr. 2024
Dear Rachael, Thank you for sharing your feedback with us. Please accept our sincere apology for our service and amenities were not up to our high standards. Your comments will enable us to improve our guest experience. We appreciate you sharing your experience and hope for an opportunity to deliver a better stay in the future. Sincerely, General Manager

4/10 Médiocre

Darin

Les points faibles : Personnel et service et infrastructures et conditions de l’hébergement
Séjour de 1 nuit en avril 2024
Réponse de GM le 9 avr. 2024
Dear Darin, At our core, we're passionate about delivering unparalleled hospitality. Your feedback is truly appreciated and we're sorry we fell short. We're eager to go above and beyond during your next visit. Sincerely, General Manager

4/10 Médiocre

Jiangchen

Les points faibles : Propreté et infrastructures et conditions de l’hébergement
no shutle ,no pool no grm
Séjour de 1 nuit en mars 2024
Réponse de GM le 2 avr. 2024
Dear Jiangchen, We apologize for not being able to provide you with a pleasant stay during your recent visit. We value your feedback and will take it into consideration to ensure that our services meet your expectations on your next visit. Thank you for choosing to stay with us. Sincerely, General Manager

8/10 Bien

Ruben

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Séjour de 2 nuits en mars 2024

8/10 Bien

Catherine

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Les points faibles : Équipements
Closing 5/31. Older facility. Short staff. Limited food at restaurant. Good price.
Séjour de 2 nuits en mars 2024
Réponse de GM le 18 mars 2024
Dear Catherine, Thank you for taking the time to share your kind and informative review. We're happy to know you came away largely satisfied with your experience and we're pleased to have your commendation. We look forward to welcoming you back for another pleasurable stay soon. Best, General Manager

2/10 Horrible

Jesse

Voyage en groupe
Les points faibles : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Towels and sheets had lots of curly black hairs on them and in the bathroom on the floor. Old dilapidated curtains with brown duct tape holding tears together. Outside view shows other rooms with this as well! Check in staff was awful to me and did not care if I was apart of the 3 day convention happening next door! Hotel staff argued about checkin in time - Even though I called and was told I would have a check in time at 11am - Was told I would get a text when room opened up since one wasn't ready. Never got any text - exhausted from an 8hr walking event around hotel- stopped and asked if a room happened to be available and was acoosted with attitude and hate! Was told that I should be happy enough with checking in an hour early! Peered at me like I was a transient - NOT A HOTEL GUEST! Haven't had such a bad stay at a hotel since 15 years ago! Do Better IHG! Won't be staying here again!
Séjour de 1 nuit en mars 2024
Réponse de GM le 18 mars 2024
Dear Jesse, I appreciate your feedback regarding the staff. Please accept my sincere apology that you felt you were not treated in a friendly and welcoming manner. That is not how we want to present ourselves to our guests and your comments will be instrumental in the training and education of our team members. Thank you for staying with us and I hope you will consider coming back. Sincerely, General Manager

10/10 Excellent

Rivera

Voyage d’affaires
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Love the way they receive me .. was very good high A Customer service
Séjour de 2 nuits en mars 2024
Réponse de GM le 7 mars 2024
Dear Rivera, We strive to provide excellent customer service, so I am thrilled that you recognized our efforts. Thank you for your business and we look forward to your return. Best, General Manager

8/10 Bien

Kurt

Voyage d’affaires
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Convenient for show, but limited dining options.
Séjour de 5 nuits en février 2024
Réponse de GM le 6 mars 2024
Dear Kurt, Thank you for choosing to stay with us. We are thrilled to hear that you enjoyed our convenient location. We hope to welcome you back soon! Best, General Manager

10/10 Excellent

Mike

Séjour de 1 nuit en février 2024

6/10 Satisfaisant

Brenda

Les points faibles : Infrastructures et conditions de l’hébergement
Séjour de 1 nuit en février 2024
Réponse de GM le 27 févr. 2024
Dear Brenda, I am sorry that something impacted your satisfaction with our hotel. We appreciate you taking the time to share your review and hope to provide you with a WOW experience in the future. Thank you for staying with us. Sincerely, General Manager

4/10 Médiocre

Michael

Les points faibles : Propreté et personnel et service
Séjour de 4 nuits en février 2024
Réponse de GM le 15 févr. 2024
Dear Michael, We want to provide every guest with a pleasant stay, so we're sorry that we let you down on this visit. We appreciate your review and hope to have the opportunity to deliver a more positive experience on a return trip. Thank you for staying with us. Sincerely, Neil Ruditsky GM

10/10 Excellent

Jacob

Séjour de 3 nuits en février 2024

4/10 Médiocre

Sherri

Voyage en famille
Les points faibles : Personnel et service
Convenient for my trip. Very bad housekeeping. Room not cleaned but one time in 4 days. No towels or wash cloths, had to go get them.
Séjour de 4 nuits en février 2024
Réponse de GM le 13 févr. 2024
Dear Sherri, Thank you for noting our convenient location despite the frustrations caused by our lapses in housekeeping. We pride ourselves in being a hotel that exceeds expectations during your entire stay. It is disappointing that we let you down in an area that typically doesn't get overlooked. I appreciate you taking the time to share your review, as it allows us to monitor and improve the guest experience. Please consider a return visit for a stay in line with our standards. Sincerely, Neil Ruditsky GM

2/10 Horrible

Brian

Still waiting to check in. 20 minutes plus.
Séjour de 1 nuit en février 2024
Réponse de GM le 8 févr. 2024
Dear Brian,Thank you so much for your patronage and for taking the time to share a review with us. We welcome all feedback with open arms as it helps us to see what we are doing well and what we can improve. I am sorry to hear that you experienced an extended wait time to check in and that it negatively affected your experience. I hope we have the opportunity to better serve you in the future.Sincerely,Neil RuditskyGeneral Manager

4/10 Médiocre

Leslie

Les points forts : Personnel et service
Les points faibles : Propreté et infrastructures et conditions de l’hébergement
The room had a peanuts, tennis ball and sock on the floor when I arrived
Séjour de 1 nuit en février 2024
Réponse de GM le 5 févr. 2024
Dear Leslie, Thank you for taking the time to share your feedback and for choosing to stay with us. We apologize for the unpleasant experience you had during your stay. We understand that cleanliness is of utmost importance for our guests, and we regret that your room did not meet your expectations. Your comments have been shared with our housekeeping team and we will take the necessary measures to improve our service. We hope to host you again. Sincerely, Neil Ruditsky GM

6/10 Satisfaisant

William

Les points forts : Personnel et service
Les points faibles : Propreté et infrastructures et conditions de l’hébergement
Front desk person was very good. The place itself was not clean and needs updating.
Séjour de 1 nuit en janvier 2024
Réponse de GM le 20 janv. 2024
Dear William,Thank you for staying with us and for taking the time to leave a review. We are committed to providing bright, fresh, and comfortable accommodations, so I sincerely regret that your experience did not align with our high expectations. We value you as our guest and hope to have the opportunity to deliver a stay that is a true reflection of our commitment to your comfort and satisfaction.Sincerely,Neil RuditskyGeneral Manager

10/10 Excellent

Monique

Voyage en famille
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
I like it because it has food and a bar.
Séjour de 1 nuit en janvier 2024
Réponse de GM le 19 janv. 2024
Dear Monique,We are incredibly grateful you took the time to leave us a 5-star review; we take great pride in knowing our guests are happy. Thank you for staying with us, and please find a reason to visit again soon.Best,Neil RuditskyGeneral Manager

10/10 Excellent

Gloria

Voyage d’affaires
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Séjour de 1 nuit en janvier 2024
Réponse de GM le 23 janv. 2024
Dear Gloria, It was our pleasure hosting you and we look forward to a return visit. Thank you for choosing us. Best, Neil Ruditsky General Manager

6/10 Satisfaisant

Carlos

Voyage en couple
Les points forts : Propreté et personnel et service
Les points faibles : Équipements
Crowne Plaza was a nice hotel in general. The lobby is beautiful and the staff were quick and helpful. We had a room on the 6th floor. The room was small but nice. The bathroom toilet was clogged with someone else’s toilet paper when we got there. Staff did not come up to unclog toilet. We had to continuously go to the lobby bathroom to use the bathrooms. We used the gym. There is a decent set of equipment, but the gym was 36°F… very very cold but I had to get my workout in ( one of the main reasons I booked the Crowne was because they had a 24 gym). Overall I give it a 3 ⭐️
Séjour de 1 nuit en janvier 2024
Réponse de GM le 14 janv. 2024
Dear Carlos,First and foremost, I am very sorry for the maintenance issue you experienced in your bathroom. Additionally, I can not apologize enough for not resolving it in a timely manner. Normally, our staff does a terrific job of responding to our guests’ needs; in your case, that did not happen. We will review your feedback from a team perspective to ensure we are consistent in delivering a comfortable stay and exceptional service. We hope to have another opportunity to provide a much more enjoyable stay in the future. Sincerely,Neil RuditskyGeneral Manager

8/10 Bien

George

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Thia ia my favorite place in Denver. Everything u need
Séjour de 1 nuit en décembre 2023
Réponse de GM le 9 janv. 2024
Dear George,We LOVE to hear we are your favorite hotel in the Denver area; thanks for making our day! We sincerely appreciate your support and patronage and hope you look forward to your next visit as much as we do.Best,Mark LyonsGeneral Manager

8/10 Bien

Julio

Séjour de 1 nuit en décembre 2023

8/10 Bien

damon, Agua Dulc

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Séjour de 1 nuit en décembre 2023

4/10 Médiocre

Jeffrey

Les points faibles : Infrastructures et conditions de l’hébergement et confort de la chambre
Skip this Place
The rooms are super dated, the pool was closed, and the breakfast was deplorable. The bartender was really nice, but subpar drinks. The dinner was descent, but again nothing to write home about. This used to be the nicest place in town to stay. I’d never return.
Séjour de 1 nuit en décembre 2023
Réponse de GM le 5 déc. 2023
Dear Jeffrey,I'm so sorry for your poor experience at our hotel. Please be assured I will be discussing your comments with our management team to work on immediate improvements. We take pride in providing the best accommodations and service, so our lapses during your stay are being taken very seriously. Again, on behalf of the staff and management, I apologize.Sincerely,Mark LyonsGeneral Manager

10/10 Excellent

Jacob

Séjour de 1 nuit en novembre 2023

4/10 Médiocre

Barbara

Voyage en groupe
Les points faibles : Propreté, infrastructures et conditions de l’hébergement, confort de la chambre
Disappointing Handicap Stay.
I booked same day and was happy with the rate. I have stayed at Crowne Plaza on multiple occasions and was expecting a nice spot. Reason for stay was a medical situation that required me to fly home. Disappointed that there was no wheelchair to accommodate my getting to my room. Instead we needed to ask for an office chair. Carpets were difficult to negotiate. Accessible room was not so great. The bathroom floor was wet at arrival. Reggie at the front desk was a rock star taking care of our 3am arrival. He did as much he could given limited tools. Condition of property suggested it might be getting ready for a name change to something like a Windam or Laquinta. Property needs a big renovation.
Séjour de 1 nuit en novembre 2023
Réponse de GM le 16 nov. 2023
Dear Barbara,Thank you for taking the time to review our hotel. I'm very sorry that your recent stay did not mirror your previous experiences. The details definitely do make a trip and we regret we missed the mark. I will present your review to my team so we may address your observations and find solutions to improve in the areas that were not satisfactory. Once again, on behalf of our entire team - I offer our apologies. We hope to have the opportunity to welcome you with the stay you’ve come to expect and deserve.Sincerely,Luis SotoGeneral Manager

8/10 Bien

Eloy

Séjour de 1 nuit en novembre 2023
Réponse de GM le 30 nov. 2023
Dear Eloy,Thank you for sharing this review, and we welcome you to visit us again anytime!Best,Mark LyonsGeneral Manager

10/10 Excellent

Javier

Séjour de 1 nuit en octobre 2023
Réponse de GM le 16 nov. 2023
Dear Javier,It was kind of you to take the time to review our hotel. I’m glad you enjoyed your visit. We appreciate your choosing us and hope to host you again.Best,Mark LyonsGeneral Manager

10/10 Excellent

Monica

Séjour de 1 nuit en octobre 2023
Réponse de GM le 16 nov. 2023
Dear Monica,Thank you for rewarding us with a 10 out of 10 review. We value your feedback and hope to welcome you again soon. Thank you for choosing our hotel. Best,Mark LyonsGeneral Manager

8/10 Bien

Andrew

Les points forts : Propreté et infrastructures et conditions de l’hébergement
Séjour de 2 nuits en octobre 2023
Réponse de GM le 16 nov. 2023
Dear Andrew,Thank you for your patronage. We are so happy to know you enjoyed your stay. Please visit again soon.Best,Mark LyonsGeneral Manager

6/10 Satisfaisant

Voyageur vérifié

Les points forts : Confort de la chambre
Les points faibles : Personnel et service
Séjour de 1 nuit en octobre 2023
Réponse de GM le 26 oct. 2023
Dear Anonymous,Thank you for your time in reviewing our hotel. We strive to provide a WOW experience, so I regret that your visit was just okay. We appreciate your patronage and hope to impress on a return visit.Sincerely,Mark LyonsGeneral Manager

6/10 Satisfaisant

Robert

Voyage d’affaires
Les points forts : Propreté
I stayed at Crown Plaza as that where a trade show I attended was being held. It was an attractive hotel and the room was decent. My lower rating was due to having to sit in the lobby waiting for my room for 1:15 past the advertised check in time. Normally this wouldn't be a problem but it had been a really long day, I was tired and I didn't have a car to go anywhere. The staff didn't seem too concerned about this.
Séjour de 3 nuits en octobre 2023
Réponse de GM le 21 oct. 2023
Dear Robert,I apologize sincerely for the extended wait time you experienced. We take pride in delivering efficient and exceptional service, and it is disheartening to hear that we fell short in this regard. Your patronage is appreciated, and we eagerly anticipate the opportunity to provide you with a stay that aligns with our high expectations from start to finish.Sincerely,Mark LyonsGeneral Manager

8/10 Bien

Diana

Séjour de 1 nuit en octobre 2023
Réponse de GM le 25 oct. 2023
Dear Diana,We are incredibly grateful that you took the time to leave us a great review! We take pride in knowing our guests are happy. Thank you for staying with us.Best,Mark LyonsGeneral Manager

8/10 Bien

Marco Antonio

Séjour de 2 nuits en octobre 2023
Réponse de GM le 25 oct. 2023
Dear Marco Antonio,We are happy to hear from you and value your kind review. It is encouraging to know that your stay was enjoyable; we work hard to provide a pleasant experience. We appreciate being a part of your trip!Best,Mark LyonsGeneral Manager

6/10 Satisfaisant

Amanda

Voyage d’affaires
Les points forts : Propreté
The hotel is showing its age. It is definitely time for a revamp. My room was very clean, but the air conditioning did not work right my entire trip. Attempted to fix, but was never offered the option of changing rooms. The ice machine on my floor was broken, which I brought up to the front desk multiple times. Didn’t seem to care.
Séjour de 3 nuits en octobre 2023
Réponse de GM le 19 oct. 2023
Dear Amanda,Thank you for noting our high cleanliness standards. However, we understand that this was overshadowed by the inconveniences you experienced. We sincerely apologize for our shortcomings and appreciate you bringing it to our attention. We hope to have another opportunity to provide you with a stay that aligns with our high expectations in every way.Sincerely,Mark LyonsGeneral Manager

10/10 Excellent

Jeremy

Voyage d’affaires
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Séjour de 1 nuit en octobre 2023
Réponse de GM le 19 oct. 2023
Dear Jeremy,We are happy to hear from you and are delighted to know you had a 5-star experience with us. It was a pleasure to host you; please visit us again soon.Best,Mark LyonsGeneral Manager

4/10 Médiocre

john

Voyage d’affaires
Les points forts : Personnel et service et confort de la chambre
Les points faibles : Propreté
It was ok
No wash cloths no hand towels. Carpet stained and there was glob of something. When I asked housekeeping they told me they were out. Not at $165 a night! Bed very comfortable
Séjour de 3 nuits en septembre 2023
Réponse de GM le 2 oct. 2023
Dear john,I’m sorry that you did not find us to be a good value and that the quality of your room was not met with our superior service. Guest satisfaction is our highest priority and I regret that we left you with a poor impression. Your feedback is welcomed as it encourages change for future stays. Thank you for taking the time to share your review with us. Sincerely,Mark LyonsGeneral Manager

8/10 Bien

Jennifer

Voyage d’affaires
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
good location
Great location for business needs in SW Denver area
Séjour de 1 nuit en septembre 2023
Réponse de GM le 29 sept. 2023
Dear Jennifer,I'm thrilled that our convenient location helped make for a nice trip. We love hearing that our guests enjoyed their stay at our Crowne Plaza Denver Airport. Should your travels bring you back to the area, I hope we will be your first choice for lodging. Until next time!Best,Mark LyonsGeneral Manager

10/10 Excellent

Barbara

Séjour de 5 nuits en septembre 2023

10/10 Excellent

Michael

Séjour de 3 nuits en septembre 2023
Réponse de Karen le 3 déc. 2023
Thanks for your review Michael!

4/10 Médiocre

Voyageur vérifié

Voyage en famille
Les points faibles : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Séjour de 1 nuit en septembre 2023
Réponse de GM le 18 sept. 2023
Dear Anonymous,Our goal is to provide comfort to all our guests, so I regret that you did not enjoy your visit. We appreciate your attention to reviewing our hotel and hope to better serve you upon your return to the area.Sincerely,Mark LyonsGeneral Manager

8/10 Bien

russell

Voyage d’affaires
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Good place to stay
Hotel was clean and the staff were friendly. Only problem one of the two elevators was out of service, so sometimes you had to wait a good while for it to come.
Séjour de 2 nuits en septembre 2023
Réponse de GM le 16 sept. 2023
Dear russell,Thank you for choosing us and for taking the time to write a review! I am delighted to hear that our high standard of cleanliness and our hospitable service made for an enjoyable stay. Our hotel aims to provide a great experience for every guest on every visit, and we look forward to providing a flawless stay in the future.Best,Mark LyonsGeneral Manager

6/10 Satisfaisant

Wayne

Les points forts : Personnel et service
Les points faibles : Propreté et infrastructures et conditions de l’hébergement
Hotel convention center and conf room good. However guest room sub par from torm and spoiled carpet, spartan bathroom sink area, only a small glass shelf by small sink. Coffee maker only produced 1/2 cup of coffee and had grounds in bottom- undrinkable..
Séjour de 2 nuits en août 2023
Réponse de GM le 3 sept. 2023
Dear Wayne,Thank you for taking the time to share your experience. I am delighted to learn that you enjoyed our convention center and comfortable conference rooms. I am sorry that your accommodations were not met with our high standards of excellence. We appreciate your patronage and look forward to delivering a flawless stay in the future.Sincerely,Mark LyonsGeneral Manager

6/10 Satisfaisant

Carol

Voyage en couple
Les points faibles : Infrastructures et conditions de l’hébergement
The property was unkept. The fees were not commiserate.
Séjour de 1 nuit en août 2023
Réponse de GM le 1 sept. 2023
Dear Carol,Thank you for being our guest. I sincerely apologize for any shortcomings you experienced during your recent visit. We look forward to welcoming you again in the future, as we are committed to providing you with a stay that aligns with our high expectations in every way.Sincerely,Mark LyonsGeneral Manager

10/10 Excellent

Jean

Les points forts : Équipements et infrastructures et conditions de l’hébergement
Very nice place
Séjour de 3 nuits en août 2023
Réponse de GM le 30 août 2023
Dear Jean,We appreciate your review and recommendation. I'm delighted to know you found your stay to be top-notch. Please find a reason to visit us again soon.Best,Mark LyonsGeneral Manager

6/10 Satisfaisant

Katie

Voyage en groupe
Just ok. For the price breakfast should be included
Séjour de 1 nuit en août 2023
Réponse de GM le 19 août 2023
Dear Katie,We appreciate your choice to stay with us. We aim to exceed guests' expectations, so we regret that your visit was satisfactory rather than exceptional. We hope for the opportunity to host you again in the future, where we will strive to provide you with a truly outstanding experience.Sincerely,Mark LyonsGeneral Manager

2/10 Horrible

Megan

Les points faibles : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Hotel Dreadful
In my 50 years of being an Internationally touring musician and actor, I have never left a hotel after checking in and seeing my room. This property is the worst hotel I've ever NOT stayed in. Check-in was slow and uncaring. I was a little early - (3:45 for a 4:00 check-in) The lobby wasfilthy and my Uber driver and I had a hard time finding the entrance it was so dark - looked like they were closed. At 3:45 in the afternoon. I checked in and was given my room key on the second floor. The atrium was huge and empty and very sad. There was a stone water wall that was quite loud. I got the elevator (funky) to the 2nd floor, and the halls smelled moldy, there was a black trash bag by the elevator. I found my room - opened the door to a sad tiny room, air conditioning blasting to mask the moldy smell, and DARK. I went to the "window" to draw back the drapes when I realized - there was NO window. My room looked out on the STONE WATER WALL. I called down for another room and was told "I'll get back to you" I said I'd come down, again - "M'am I'll get back to you" I walked downstairs, got on another app, found a room elsewhere, and got an Uber. This is not a safe hotel. Sketchy, scary, moldy, and sad. The photos you have posted are so misleading you should be ashamed of yourselves I don't enjoy writing a review like this because I believe everyone is doing the best they can - especially the staff at Crown Plaza Denver - but c'mon, really? You can do better Wish I'd taken REAL photos
Séjour de 1 nuit en août 2023
Réponse de GM le 13 août 2023
Dear Hotel Dreadful,Thank you for being our guest and for taking the time to review our hotel. We simply regret your experience. Ensuring comfortable accommodations and meticulous attention to detail, along with delivering exceptional service are key priorities for our entire team, making it all the more regretful that we fell short in these aspects. We value you as our guest and hope for another opportunity to provide a stay that aligns with our high expectations in every way.Sincerely,Mark LyonsGeneral Manager

2/10 Horrible

Corey

Voyage d’affaires
Les points faibles : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Don’t stay here
“Airport hotel” but shuttle is temporarily unavailable… I only figured this out after waiting for the shuttle service for a while. Everything is very dated at the hotel. The carpet in the room looked like it hadn’t been cleaned in a long time. There was a Keurig machine in the room, but no glasses or cups!
Séjour de 1 nuit en août 2023
Réponse de GM le 11 août 2023
Dear Corey,Thank you for being our guest. I sincerely apologize for the shortcomings you experienced during your recent visit. We look forward to welcoming you again in the future, as we are committed to providing you with a stay that aligns with our high expectations in every way.Sincerely,Mark LyonsGeneral Manager