Avis sur Mercure Resort Sanur
Mercure Resort Sanur
Jalan Mertasari Sanur, P.O. Box 3476, Denpasar, Bali
Avis
8,0
Très bien
8,0/10
Propreté
8,6/10
Personnel et service
7,6/10
Équipements
7,2/10
Infrastructures et conditions de l’hébergement
8,0/10
Écoresponsabilité
Avis
Voyage en couple
6 avr. 2023
Les points faibles : Propreté, équipements, infrastructures et conditions de l’hébergement
Séjour de 20 nuits en mars 2023
Réponse de Dayu Purba le 14 avr. 2023
Dear Mr. Frederic Charles,Warmest greetings from Mercure Bali Sanur Resort.Thank you very much for your feedback of your recent stay and we sincerely appreciate you affording your valuable time to share your comments which provide us towards improvement.We are sorry to hear that your experience of staying in our resort did not meet your expectation. We take note your comment and have reminded our team to ensure the quality of our product and services at all times.We hope that you will give us another opportunity to serve you better next time.Best regards,Dayu PurbaAsst. Guest experience manager
4/10 Médiocre
CHAPSAL, Issy-les-Moulineaux
Voyage en couple
11 févr. 2019
Les points forts : Propreté et personnel et service
Les points faibles : Équipements et infrastructures et conditions de l’hébergement
CHAPSAL
Séjour de 12 nuits en janvier 2019
Réponse de eka le 5 mai 2019
Dear Chapsal,
Thank you for sharing your experience during your stay at Mercure Resort Sanur.
We regret to know that your experience did not meet your expectation. At Mercure, we strive to give the best service as our guests’ satisfaction will always be our top priority. Therefore, your feedback is essential to achieve that. While the renovation plan is on process, over the last few months we have focused on new bedroom tiles, bathroom tiles, wall painting, replace the roof and floor grouting. Apart from the room structure, we have been replacing our towels in the room, pillow, and continuing upgrading our hotel facilities. We will work diligently to do the best we can prior to any refurbishment approved by the Resort’s Owners. With regards of the beach cleanliness. This matter is an area of concern for us too. We are active in the local community to educate the villages to dispose of waste correctly. Furthermore we participate in regular beach cleaning, along with other resorts from Accorhotels. We are on progress to upgrading our pool service and facilities, we have been partially replace our sunbed cover, and set up additional parasol. Training also will conducted to our pool attendant to improve their attentiveness and communication skill.
Thank you very much for sharing your experience, I hope we could get another chance to welcome you back and show you all the improvements we have made by then.
Sincerely,
Eka Handayani
Guest Experience Manager
8/10 Bien
Philippe
24 janv. 2019
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
remarque
Philippe
Séjour de 22 nuits en décembre 2018
Réponse de eka le 5 févr. 2019
Dear Philippe,
Thank you for sharing your experience during your stay at Mercure Resort Sanur.
We delighted to know that you have a pleasant stay with us. Its feels great to know that you were enjoyed our hotel service and facilities especially our staff friendliness. We take note on your concern of the food variety and ice cream quality, please rest assure that it has been share with our respected department for our evaluation and improvement.
Thank you for sharing your experience and we looking forward to welcoming you back again in the close future.
Sincerely,
Eka Handayani
Guest Experience Manager
10/10 Excellent
KATE
27 nov. 2018
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
KATE
Séjour de 8 nuits en novembre 2018
Réponse de eka le 3 janv. 2019
Dear Kate,
Thank you for sharing your experience during your stay at Mercure Resort Sanur.
We delighted to know that you have a pleasant stay with us. Its feels great to know that our staff friendliness,spa, and facilities meet your expectation. We are all looking forward to welcoming you back again soonest.
Sincerely,
Eka Handayani
Guest Experience Manager
6/10 Satisfaisant
Michel, Marcoussis
9 nov. 2018
Les points forts : Propreté, personnel et service, confort de la chambre
Michel
Séjour de 5 nuits en octobre 2018
Réponse de eka le 14 nov. 2018
Dear Michel,
Thank you for sharing your experience during your stay with us.
We are glad to know that you were enjoyed our hotel location and beach. As you rates us 60/100,we highly appreciate if you could share further details of your feedback to us at ge@mercureresortsanur.com. From there we can work on training or other improvements.
Once again, your feedback is truly appreciated as it greatly supports us to serve better. We truly hope you will give us another opportunity to serve you better in the near future.
Sincerely,
Eka Handayani
Guest Experience Manager
6/10 Satisfaisant
Patrick, Paris
9 nov. 2018
Les points forts : Personnel et service
Les points faibles : Infrastructures et conditions de l’hébergement
Patrick
Séjour de 5 nuits en octobre 2018
Réponse de eka le 14 nov. 2018
Dear Patrick,
Thank you for sharing your experience during your stay at Mercure Resort Sanur.
We regret to know that your experience did not meet your expectation. With regards of refurbishment, we pleased to inform that we do increase our investment in the resort’s buildings. Over the last few months we have focused on new bedroom tiles, bathroom tiles, wall painting and floor grouting. As for the roof,we have scheduled the repair work despite high occupancy in our resort. We will work diligently to do the best we can prior to any refurbishment approved by the Resort’s Owners without risking other guest’s experience while rectification works are carried on.
We pleased to inform that we are on progress to upgrading our pool service and facilities, we have been partially replacing some of umbrella cover with better quality product which won’t fade for at least 5 years while long chair cushion covers have arrived partially.
We hope you will be kind enough to give us another opportunity to serve you better in the near future.
Sincerely,
Eka Handayani
Guest Experience Manager
8/10 Bien
freddo, Balgau
15 avr. 2018
Les points forts : Personnel et service
freddo
Séjour de 19 nuits en mars 2018
Réponse de eka le 22 avr. 2018
Dear Freddo,
Thank you very much for sharing your experience during your stay with us.
We delighted to know that you have a pleasant stay with us. Its feels great to hear that our hotel service and facilities was impressed you.
Once again, thank you for sharing your experience and looking forward to welcoming you again.
Sincerely,
Eka Handayani
Guest Experience Manager
6/10 Satisfaisant
claude, MARCQ EN BAROEUL
2 janv. 2018
Les points forts : Personnel et service
Hôtel en bord de mer et en plein centre de Sanur
claude
Séjour de 9 nuits en décembre 2017
Réponse de adrian le 9 janv. 2018
Dear Claude,
Thank you for sharing your experience during your stay at Mercure Resort Sanur.
We delighted to know that you enjoyed our hotel location, beach cleanliness and breakfast. We pleased to inform that we just renewed our beach towel.
With regards of room and bathroom condition, we do continually work on improvements to the Resort, though acknowledge until a full Refurbishment occurs some elements of interior design will be the original style. Though having said this, our extensive internal maintenance programs a drawing to a completion and we should have replaced 52 rooms worth of the older mosaic tiles which look very dated and are hard to maintain. This project is already 43 rooms completed. We have also changed nearly 1/5 of the Resorts bedrooms’ tiles over the last few months and more are being completed now. We will work diligently to do the best we can prior to any Resort Owner’s approval for refurbishment.
Your feedback is important to us since we continue to improve our quality of product and services. We do hope that you will give us an opportunity to serve you again in the future.
Thank you again for sharing your experience, and we looking forward to welcoming you again.
Sincerely,
Adrian Utomo
Executive Assistance Manager
8/10 Bien
Denis
11 nov. 2017
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
A NICE HOTEL ON THE BEACH
Denis
Séjour de 2 nuits en octobre 2017
Réponse de General Manager le 22 nov. 2017
Dear Denis,
We very much appreciate your comments regarding your stay at the Mercure Resort Sanur.
We delighted to know that you have a pleasant stay with us where you enjoyed our resort, beach, room, and spa. Your valuable feedback had been addressed with my entire team and I am sure this feedback will motivate all of my team to keep up their performance.
We take note on your concern of balinese touch, we pleased to share that we have a temple, we have balinese activities " making offering and dance lesson". I addressed your concern with my team for our improvement.
Thank you for sharing your experience, and we are looking forward to welcoming you again.
Sincerely,
Eka Handayani
Guest Experience Manager
10/10 Excellent
Beatrice
26 févr. 2017
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
HOTEL A RECOMMANDER
Beatrice
8/10 Bien
patrick, Nice france
2 nov. 2016
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
bel hôtel dans un jardin merveilleux
patrick
10/10 Excellent
Denis, Geneva
5 sept. 2016
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
GREAT STAY IN SANUR
Denis
8/10 Bien
Loic
12 juin 2016
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Loic
8/10 Bien
Adriana, Herblay
23 mars 2016
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Séjour en détente
Adriana
10/10 Excellent
Isa, Cherbourg
7 déc. 2015
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Hôtel très accueillant. Cadre extérieur splendide.
Isa
Réponse de General Manager le 10 déc. 2015
Cher Isa, Merci d'avoir pris le temps de partager votre expérience avec nous. Nous sommes préoccupés par la satisfaction de nos clients et de vos commentaires est une grande valeur d'entre nous. Nous avons déjà noté votre insatisfaction et nous nous efforçons de faire mieux. Au nom de l'équipe de l'hôtel, nous tenons à vous dire merci pour votre soutien continu et nous espérons que vous nous donnerez l'occasion de vous accueillir à nouveau dans notre station.
Sincèrement.
6/10 Satisfaisant
Claire, Lille
13 sept. 2015
Hôtel près de la plage
Claire
Réponse de General Manager le 10 nov. 2015
cher invité
Nous apprécions sincèrement que vous preniez le temps de nous envoyer vos commentaires. Nous sommes préoccupés par la satisfaction de nos clients et de vos commentaires est une grande valeur d'entre nous. Au nom de l'équipe de l'hôtel, nous tenons à vous dire merci pour votre soutien continu et nous espérons que vous nous donnerez l'occasion de vous accueillir à nouveau dans notre station.
Cordialement
8/10 Bien
Nickie, Quebec, Canada
31 mai 2015
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Hotel Mercure à Sanur
Nickie
Réponse de General Manager le 10 nov. 2015
cher invité
Nous apprécions sincèrement que vous preniez le temps de nous envoyer vos commentaires. Nous sommes préoccupés par la satisfaction de nos clients et de vos commentaires est une grande valeur d'entre nous. Au nom de l'équipe de l'hôtel, nous tenons à vous dire merci pour votre soutien continu et nous espérons que vous nous donnerez l'occasion de vous accueillir à nouveau dans notre station.
Cordialement
8/10 Bien
Voyageur vérifié
18 nov. 2014
Les points forts : Propreté, infrastructures et conditions de l’hébergement, confort de la chambre
Belle endroit mais...
Voyageur vérifié
Réponse de General Manager le 23 mai 2015
Dear Guest,
Thank you for your comments
Best Regards
8/10 Bien
Voyageur vérifié
9 sept. 2014
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Voyageur vérifié
Réponse de Luke Benbow le 29 nov. 2014
Dear Guest,
We are glad that you had a memorable stay at Mercure Resort Sanur and we really appreciate your positive feedback regarding all aspects of your stay. This has always been rewarding to hear such compliment since it will boost the spirit of our staff to deliver the better hospitality service to our valued guest. We do hope that your next visit in our hotel will be as pleasant as this time. Very look forward to welcoming you again in our resort in the near future.
Kind Regards
10/10 Excellent
Nicole, 81300 Graulhet
23 mai 2014
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Très bel hôtel calme et accueillant en bord de mer
Nicole
Réponse de Mercure Resort Sanur le 17 janv. 2015
Monsieur/Madame + Lavaerts,
Nous vous remercions pour vos commentaires suite à votre séjour à Mercure Resort Sanur.
C’est avec grand plaisir que nous acceptons vos compliments. Aussi, nous ne manquerons pas de partager vos appréciations avec toute notre équipe. Votre satisfaction est la plus belle récompense pour notre personnel qui travaille jour après jour pour vous offrir un service irréprochable.
Une nouvelle fois, nous vous remercions de nous avoir fait connaître votre satisfaction à la suite de votre séjour.
Dans l’attente de vous accueillir prochainement, nous vous prions de croire, Monsieur/Madame, en l’expression de nos sentiments les meilleurs.
Cordialement
10/10 Excellent
pierre giraud, Var, France
16 mars 2014
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Gentillesse du personnel
pierre giraud
Réponse de Luke Benbow le 25 oct. 2014
Cher client,
Nous apprécions sincèrement d'avoir pris le temps de nous envoyer vos commentaires. Nous sommes préoccupés par la satisfaction de nos clients et vos commentaires sont d'une grande valeur d'entre nous. Au nom de l'équipe de l'hôtel, nous tenons à vous dire merci pour votre soutien continu et nous espérons que vous nous donnerez l'occasion de vous accueillir à nouveau dans notre station.
Cordialement
10/10 Excellent
Voyageur vérifié
15 mars 2014
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Gentillesse du personnel
Voyageur vérifié
Réponse de Luke Benbow le 25 oct. 2014
Cher client,
Nous apprécions sincèrement d'avoir pris le temps de nous envoyer vos commentaires. Nous sommes préoccupés par la satisfaction de nos clients et vos commentaires sont d'une grande valeur d'entre nous. Au nom de l'équipe de l'hôtel, nous tenons à vous dire merci pour votre soutien continu et nous espérons que vous nous donnerez l'occasion de vous accueillir à nouveau dans notre station.
Cordialement
8/10 Bien
Voyageur vérifié
10 févr. 2014
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
tres bon hotel
Voyageur vérifié
Réponse de Mercure Resort Sanur le 21 févr. 2015
Cher client,
Nous apprécions sincèrement d'avoir pris le temps de nous envoyer vos commentaires. Nous sommes préoccupés par la satisfaction de nos clients et vos commentaires sont d'une grande valeur d'entre nous. Au nom de l'équipe de l'hôtel, nous tenons à vous dire merci pour votre soutien continu et nous espérons que vous nous donnerez l'occasion de vous accueillir à nouveau dans notre station.
Cordialement
8/10 Bien
arnaud
12 juin 2012
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
arnaud
Réponse de General Manager le 23 mai 2015
Dear Guest,
Thank you for your comments.
Best Regards
8/10 Bien
christian, Paris, France
13 janv. 2012
Les points forts : Propreté, personnel et service, confort de la chambre
un bon hotel bien situe
christian
2/10 Horrible
Alain, Rennes
14 févr. 2011
Les points faibles : Confort de la chambre
Mercure - Sanur
Alain
Réponse de General Manager le 23 mai 2015
Dear Guest,
Thank you for your comments.
Best Regards
6/10 Satisfaisant
Arnaud, La Balme de Sillingy
16 sept. 2010
Les points forts : Personnel et service et infrastructures et conditions de l’hébergement
Les points faibles : Propreté
Hôtel Mercure à Sanur (Bali)
Arnaud
Réponse de General Manager le 23 mai 2015
Dear Guest,
Thank you for your comments.
Best Regards
6/10 Satisfaisant
BELHADJ, ILE DE FRANCE, PARIS
24 août 2009
Les points forts : Personnel et service et infrastructures et conditions de l’hébergement
Les points faibles : Confort de la chambre
un bon hotel mais un peux déçu.
BELHADJ
10/10 Excellent
Militsa, France
23 avr. 2009
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
J'y séjournerai à nouveau si l'occasion se présentait, c'est certain !
Militsa
10/10 Excellent
Linda
6 févr. 2024
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Linda
Séjour de 1 nuit en février 2024
Réponse de Dayu Purba le 8 févr. 2024
Dear Linda,Warmest greetings from Mercure Bali Sanur Resort.Thank you for taking the time to share your feedback. We're delighted to hear that you enjoyed the beach and surrounding area. It's wonderful that you found our breakfast options plentiful. We appreciate your positive feedback and hope to welcome you back for another enjoyable stay.With Kindest Regards,Dayu PurbaGuest Experience Manager
8/10 Bien
Joanne Marie
28 janv. 2024
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Joanne Marie
Séjour de 7 nuits en janvier 2024
Réponse de Dayu Purba le 4 févr. 2024
Dear Joanne Marie,Warmest greetings from Mercure Bali Sanur Resort.Thank you so much for your time to shared your feedback and leave us ratting.We're looking forward to welcoming you back in near future for more enjoyable experiences.With Kindest Regards,Dayu PurbaGuest Experience Manager
8/10 Bien
Colleen
23 janv. 2024
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Colleen
Séjour de 11 nuits en janvier 2024
Réponse de Dayu Purba le 24 janv. 2024
Dear Colleen,Warmest greetings from Mercure Bali Sanur Resort,Thank you for your feedback! We're delighted to hear that you found our property to be spacious and clean, and we're pleased to know that you enjoyed the great beach access. We understand that our property has an older style, and we appreciate your input. We continually strive to enhance our guests' experiences, and your comments will certainly be taken into consideration as we work towards improving our accommodations. We hope to have the opportunity to welcome you back in the future and provide you with an even more enjoyable stay.With Kindest Regards,Dayu PurbaGuest Experience Manager
8/10 Bien
Alison
Voyage en famille
15 janv. 2024
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Alison
Séjour de 3 nuits en janvier 2024
Réponse de Dayu Purba le 18 janv. 2024
Dear Alison, Warmest greetings from Mercure Bali Sanur Resort.Thank you for sharing your detailed feedback with us. We're delighted to hear you enjoyed our beautiful gardens, two pools, and the convenience of our location. It's great to know that the Deluxe room stood out as your favorite during your 10-day stay. We appreciate your observations about room conditions, and rest assured, we'll use this feedback to enhance our accommodations.We're pleased that you found our seafood BBQ on the beach delightful, and we'll certainly share your compliments with our culinary team. It's also happy to hear about the friendliness and helpfulness of our staff.We hope to welcome you back soon and have the opportunity to further exceed your expectations.With Kindest Regards,Dayu PurbaGuest Experience Manager
8/10 Bien
Hiroshi
Voyage en famille avec de jeunes enfants
1 janv. 2024
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Hiroshi
Séjour de 5 nuits en décembre 2023
Réponse de Dayu Purba le 6 janv. 2024
Dear Hiroshi,Sunny greetings from Mercure Bali Sanur Resort.Thank you so much for your excellent ratting.We appreciate your time to put review and We hope to serve you even better in the future.With Kindest Regards,Dayu PurbaGueset Experience Manager
8/10 Bien
Birgitte Dam
Voyage en couple
20 déc. 2023
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Birgitte Dam
Séjour de 14 nuits en novembre 2023
Réponse de Dayu Purba le 21 déc. 2023
Dear Birgitte Dam,Warmest greetings from Mercure Bali Sanur Resort,Thank you for your excellent ratting.Your satisfaction is our priority, and we look forward to welcoming you back for another relaxing experience.With Kindest Regards,Dayu PurbaGuest Experience Manager
10/10 Excellent
Karen
11 déc. 2023
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Karen
Séjour de 3 nuits en décembre 2023
Réponse de Dayu Purba le 14 déc. 2023
Dear Karen,Warmest greetings from Mercure Bali Sanur Resort.Thank you for your positive feedback! We're delighted you enjoyed our spacious garden, eco-friendly practices, and the assistance from our friendly staff. It's fantastic to hear that our team promptly fulfilled your request for a thinner pillow. We're glad you had a great experience with our pools and spacious bungalow interiors. Thank you so much and We look forward to welcoming you back for another enjoyable stay!With Kindest Regards,Dayu PurbaGuest Experience Manager
8/10 Bien
Bryan
Voyage en couple
10 déc. 2023
Les points forts : Propreté, personnel et service, équipements
Bryan
Séjour de 7 nuits en décembre 2023
Réponse de Dayu Purba le 10 déc. 2023
Dear Bryan,Sunny greetings from Mercure Bali Sanur Resort.Thank you for sharing your feedback about your recent stay with us. We're delighted to hear that you enjoyed our excellent beachfront location, friendly staff, and beautiful pool.Your comments about the room are duly noted, and we appreciate your honest input. Please rest assured, we take guest feedback seriously, and we are actively working on improvements to enhance the overall guest experience.We hope to have the opportunity to welcome you back in the future and showcase the positive changes made based on valuable feedback like yours.With Kindest Regards,Dayu PurbaGuest Experience Manager
10/10 Excellent
Nigel
6 déc. 2023
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Nigel
Séjour de 2 nuits en décembre 2023
Réponse de Dayu Purba le 7 déc. 2023
Dear Nigel,Sunny greetings from Mercure Bali Sanur Resort.Thank you for taking the time to share your feedback with us. We're delighted to hear that you enjoyed the traditional charm of our Bali accommodation, appreciating its old-world character. Your kind words about our attentive staff are truly appreciated.We understand the importance of upkeep and are committed to ensuring a comfortable stay for our guests. We value your input and will use it to continually improve our services.We look forward to welcoming you back for another enjoyable stay.With Kindest Regards,Dayu PurbaGuest Experience Manager
8/10 Bien
Jennifer
22 nov. 2023
Jennifer
Séjour de 1 nuit en novembre 2023
Réponse de Dayu Purba le 14 déc. 2023
Dear Jennifer,Warmest greetings from Mercure Bali Sanur Resort.Thank you so much for your time to leave us excelent ratting. This mean a lot for us.We're looking forward to welcoming you back in near future for another memorable experience.With Kindest Regards,Dayu PurbaGuest Experience Manager
10/10 Excellent
Thi Hien
Voyage en groupe, Voyage en couple
19 nov. 2023
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Thi Hien
Séjour de 7 nuits en novembre 2023
Réponse de Dayu Purba le 20 nov. 2023
Dear Thi Hien, Sunny greetings from Mercure Bali Sanur Resort.Thank you so much for your feedback and 5star ratting. Its mean a lot for us. We're thrilled to hear that despite checking in late, you had a positive experience with us. It's wonderful to know that you appreciated our departure lounge and we're grateful for your recommendation.Thi Hien We appreciate your support and hope to have the pleasure of hosting you again in the future.With Kindest Regards,Dayu PurbaGuest Experience Manager
10/10 Excellent
Cameron
Voyage en famille
13 nov. 2023
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Cameron
Séjour de 8 nuits en novembre 2023
Réponse de Dayu Purba le 16 nov. 2023
Dear Cameron,Thank you so much for taking the time to share your positive experience with us. We are delighted to hear that our staff provided you with courteous and friendly service, attending to your every need. It's always our goal to ensure our guests feel well taken care of and comfortable during their stay.Your kind words are truly appreciated, and we look forward to the pleasure of welcoming you back on your next visit.With Kindest Regards,Dayu PurbaGuest Experience Manager
10/10 Excellent
YUKA
30 oct. 2023
YUKA
Séjour de 1 nuit en octobre 2023
Réponse de Dayu Purba le 2 nov. 2023
Dear Yuka,Greetings from Mercure Bali Sanur Resort.thank you very much for your review and to leave us excellent ratting. Its mean a lot for us. We hope to have a priviladge to welcoming you back in the near future, and please let us know if there is anything we can do to moke your stay even more wonderful experiecne .With Kindest Regards,Dayu PurbaGuest Experience Manager
2/10 Horrible
Selina
21 oct. 2023
Les points faibles : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Selina
Séjour de 5 nuits en octobre 2023
Réponse de Dayu Purba le 29 oct. 2023
Dear Selina,Greetings from Mercure Bali Sanur Resort.We're genuinely sorry to hear about your recent experience with our Resort.Please accept our apologies for any inconvenience you may have encountered. Our goal is to ensure that all of our customers have a positive experience, and we are committed to addressing your concerns and improving our product and service. Thank you for taking the time to share your concerns with us.With Kindest Regards,Dayu PurbaGuest Experience Manager
4/10 Médiocre
Voyageur vérifié
14 oct. 2023
Les points forts : Personnel et service
Les points faibles : Infrastructures et conditions de l’hébergement et confort de la chambre
Voyageur vérifié
Séjour de 1 nuit en octobre 2023
Réponse de Dayu Purba le 19 oct. 2023
Dear Guest,greetings from Mercure Bali Sanur Resort.Thank you very much to leave us ratting.if there is anything we can do to improve our service and quality please do not hesitate to contact or reach us by email. We hope to hear a positivity from you to welcoming you in near future, and please let me know if you have any special arrangement.Thank you very much and looking forward to welcoming you back.With Kindest Regards,Dayu PurbaGuest Experience Manager
10/10 Excellent
John
Voyage en couple
14 oct. 2023
John
Séjour de 6 nuits en septembre 2023
Réponse de Dayu Purba le 19 oct. 2023
Dear Mr. John,Greetings from Mercure Bali Sanur Resort.We truly appreciate you taking the time to share your feedback with us. We are delighted to hear that your recent visit to our establishment provided you and your wife with a peaceful experience.Your kind words mean a lot to us, and we are committed to ensuring that every visit is a memorable and positive one. We hope that your wife's health improves swiftly, and we look forward to welcoming both of you back to our resort.Wishing your wife a speedy recovery and looking forward to serving you both again in the future.With Kindest Regards,Dayu PurbaGuest Experience Manager
8/10 Bien
Jeff
8 oct. 2023
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Jeff
Séjour de 4 nuits en octobre 2023
Réponse de Dayu Purba le 11 oct. 2023
Dear Jeff,Sunny greetings from Mercure Bali Sanur Resort.Thank you for sharing your insightful impressions and We sincerely appreciate you dedicating your valuable time to leave us ratting. Jeff, we’re forever grateful for your ratting and we would cherish the opportunity to welcome you back to create new cherish and fond memories. Until then may the goodness of the lord follow you wherever you go. Kindest Regards, Dayu Puba Guest Experience Manager
8/10 Bien
Kay denise
Voyage en groupe
30 sept. 2023
Les points forts : Propreté et personnel et service
Les points faibles : Infrastructures et conditions de l’hébergement
Kay denise
Séjour de 4 nuits en septembre 2023
Réponse de Dayu Purba le 29 oct. 2023
Dear Kay Denise,Greetings from Mercure Bali Sanur Resort.Thank you for taking the time to share your thoughts with us. We genuinely appreciate your feedback and will use it to improve our services.We're delighted to hear that you found our beach and gardens beautiful, and that you enjoyed the spa. However, we're sorry to learn that you found the property to be old and in need of a revamp. We are continuously working on updating and enhancing our facilities to ensure our guests have a more comfortable and enjoyable experience.We are sorry to hear that you were not satisfied with the food during your stay. We take this feedback seriously and will investigate to address any concerns with our culinary team to ensure better quality and taste for future guests.Thank you again for sharing your feedback, and we hope to have the opportunity to welcome you back in the future to provide a more enjoyable experience.With Kindest Regards,Dayu PurbaGuest Experience Manager
10/10 Excellent
Marcel
Voyage en couple
22 sept. 2023
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Marcel
Séjour de 16 nuits en septembre 2023
Réponse de Dayu Purba le 24 sept. 2023
Dear Marcel,Warmest greetings from Mercure Bali Sanur Resort. Thank you so much for entrusting us with such a significant occasion. We’re delighted you enjoyed so much of the resort. Marcel, it’s our brightest hope to welcome you back someday soon and until then, may you enjoy endless days of happiness with your spouse hand in hand. With Kindest Regards, Dayu Purba Guest Experience Manager
10/10 Excellent
Anne
20 sept. 2023
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
A relaxing stay at the Mercure, Sanur on the beach
Anne
Séjour de 5 nuits en septembre 2023
Réponse de Dayu Purba le 21 sept. 2023
Dear Anne,Sunny greetings from Mercure Bali Sanur Resort. Thank you so much for entrusting us with such a significant occasion. We’re delighted you enjoyed so much of the resort. We’re truly thrilled you will forever enjoy such favourable memories of your visit with us Anne, it’s our brightest hope to welcome you back someday soon and until then, may you enjoy endless days of happiness with your spouse hand in hand. With Kindest Regards, Dayu Purba Guest Experience Manager
4/10 Médiocre
Yotaro
10 sept. 2023
Yotaro
Séjour de 4 nuits en septembre 2023
Réponse de Dayu Purba le 17 sept. 2023
Dear Yotaro,Sunny Greetings from Mercure Bali Sanur Resort.Thank you so much for your recent visit. I personaly respect your feedback during your stay at our Resort. Knowing that your experience did not meet up your expectation, it was truly saddened me , please allow me to express our sincerest apologies.We take note on your comment about the staff at beach side restaurant, with regard of beach side restaurant we are pleased to inform you that the restaurant does not belong to the resort and have different management. The location is just near by our resort. Yotaro, at Mercure we value each guest and every guest equally. We believe that trough your feedback we will able to improve ourselves better.We hope to hear positively from you and wish to have another chance to serve you better.With Kindest Regards,Dayu PurbaGuest Experience Manager