Avis sur Sheraton San Diego Hotel and Marina
Sheraton San Diego Hotel and Marina
1380 Harbor Island Dr, San Diego, CA
Avis
7,8
Bien
8,2/10
Propreté
8,2/10
Personnel et service
7,8/10
Équipements
7,8/10
Infrastructures et conditions de l’hébergement
8,2/10
Écoresponsabilité
Avis
Voyage en couple
20 août 2023
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Séjour de 1 nuit en août 2023
Réponse de Sean Clancy le 21 août 2023
Hi Alain, thank you for taking the time to leave a review. We are pleased to hear that you enjoyed the property's stunning views of Downtown San Diego and greatly appreciate your feedback. We look forward to welcoming you back again soon.
8/10 Bien
Yves
Voyage en famille
12 août 2023
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Yves
Séjour de 1 nuit en août 2023
Réponse de Sean Clancy le 14 août 2023
Hi Yves, thank you for taking the time to leave a review. We are delighted to hear that you had an excellent stay and greatly appreciate your feedback. It was a pleasure to host you and look forward to welcoming you back to San Diego soon.
10/10 Excellent
Laurence
Voyage en famille avec de jeunes enfants, Voyage en famille
6 août 2023
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Laurence
Séjour de 1 nuit en août 2023
Réponse de Sean Clancy le 7 août 2023
Hi Laurence, thank you for taking the time to leave a review. We are pleased to hear that you enjoyed the property and its newly renovated rooms. It was a pleasure to host you and we hope to welcome you back to San Diego soon.
10/10 Excellent
Marc
Voyage en famille
2 août 2023
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Marc
Séjour de 1 nuit en août 2023
Réponse de Sean Clancy le 2 août 2023
Hi Marc, thank you for taking the time to leave a review. We are delighted to hear that you enjoyed the property's stunning views of the Marina and close proximity to the airport. It was a pleasure to host you and we look forward to your next stay with us.
10/10 Excellent
FREDERIC
Voyage en famille, Voyage en couple
15 juil. 2023
Les points forts : Propreté
FREDERIC
Séjour de 2 nuits en juillet 2023
Réponse de Sean Clancy le 17 juil. 2023
Hi Frederic, thank you for taking the time to leave a review, we are delighted to hear that you enjoyed your stay. We understand your frustration and will be taking this feedback into consideration to improve the guest experience. It was a pleasure to host you and we look forward to welcoming you back to San Diego soon.
8/10 Bien
Eric
Voyage en couple
3 juin 2023
Les points forts : Propreté, équipements, infrastructures et conditions de l’hébergement
Eric
Séjour de 1 nuit en mai 2023
Réponse de Sheraton Team le 4 juin 2023
Dear Eric, Thank you for choosing Sheraton San Diego Hotel & Marina! We are glad you had a pleasant stay and that you especially enjoyed our stunning views of the harbor and San Diego Bay. It was a pleasure hosting your visit, and we look forward to welcoming you back soon.Best Regards,Sheraton Team
10/10 Excellent
Eric
29 mai 2023
Les points forts : Propreté, équipements, infrastructures et conditions de l’hébergement
Eric
Séjour de 1 nuit en mai 2023
Réponse de Sean Clancy le 30 mai 2023
Hi Eric, thank you for leaving a review regarding your stay. We are thrilled to hear that you had a wonderful experience and look forward to taking your feedback into consideration. It was a pleasure to have you as a guest.
6/10 Satisfaisant
Claudette
Voyage en couple
19 avr. 2023
Claudette
Séjour de 1 nuit en avril 2023
Réponse de Sean Clancy le 19 avr. 2023
Hi Claudette, thank you for choosing to stay at the Sheraton San Diego, we are so happy to hear that you enjoyed the hotel's location and close proximity to the airport, as well as easy access to the city. It was a pleasure to have you as a guest and we look forward to your next stay with us!
6/10 Satisfaisant
Scott
Voyage en famille
29 mars 2024
Les points forts : Propreté et infrastructures et conditions de l’hébergement
Les points faibles : Personnel et service
Scott
Séjour de 1 nuit en mars 2024
4/10 Médiocre
Joshua
Voyage en famille
29 mars 2024
Les points faibles : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Joshua
Séjour de 1 nuit en mars 2024
6/10 Satisfaisant
kenneth
28 mars 2024
kenneth
Séjour de 1 nuit en mars 2024
Réponse de Sean Clancy le 28 mars 2024
Hi Kenneth, thank you for taking the time to leave a review. We understand your frustration and will be taking this feedback into consideration for the future. The property is currently undergoing a major renovation and we would be delighted to welcome you back soon to see the completed transformation.
2/10 Horrible
Cesar
Voyage en famille
26 mars 2024
Les points faibles : Équipements et infrastructures et conditions de l’hébergement
Cesar
Séjour de 2 nuits en mars 2024
Réponse de Sean Clancy le 27 mars 2024
Hi Cesar, thank you for taking the time to leave a review. We greatly appreciate your feedback and would be delighted to welcome you back soon to see the completed transformation of the property.
4/10 Médiocre
Carolyn
Voyage en couple
26 mars 2024
Les points forts : Personnel et service et infrastructures et conditions de l’hébergement
Les points faibles : Équipements
Carolyn
Séjour de 3 nuits en mars 2024
Réponse de Iris Chen le 27 mars 2024
Dear Carolyn,We deeply regret the inconvenience you experienced during your stay. Please accept our sincerest apologies for the error in room assignment and subsequent maintenance issues. We understand the frustration caused by the water outage, especially during your important meeting. Your feedback is invaluable, and we're committed to improving our services to prevent such occurrences in the future. Despite these challenges, we're grateful for your acknowledgment of other aspects of your stay. We hope to welcome you back to exceed your expectation in the future.Warm Regards,Sheraton San Diego hotel & Marina
6/10 Satisfaisant
Frances
Voyage en famille
26 mars 2024
Frances
Séjour de 3 nuits en mars 2024
Réponse de Sean Clancy le 26 mars 2024
Hi Frances, thank you for taking the time to leave a review. We greatly appreciate your feedback and are thrilled to hear that you experienced exceptional guest service and enjoyed the property's central location. It was a pleasure to host you and we would be delighted to welcome you back to San Diego soon to see the completed transformation of the hotel.
2/10 Horrible
Jillian
26 mars 2024
Les points forts : Propreté
Les points faibles : Personnel et service et équipements
Jillian
Séjour de 1 nuit en mars 2024
Réponse de Sean Clancy le 26 mars 2024
Hi Jillian, thank you for sharing your feedback. We truly appreciate your time and the opportunity to address your concerns. Your input is invaluable to us, and we will promptly address it with our team to enhance our guest service for the future. We are committed to regaining your trust and look forward to welcoming you back to experience the fully transformed property. Should you have any further questions or concerns, please feel free to contact our Front Desk at any time.
6/10 Satisfaisant
Leng
Voyage en famille
25 mars 2024
Les points forts : Infrastructures et conditions de l’hébergement
Les points faibles : Personnel et service
Leng
Séjour de 2 nuits en mars 2024
Réponse de Iris Chen le 25 mars 2024
Dear Leng,We apologize for any miscommunication regarding your reservation. Our team strives to provide comprehensive information to enhance your stay. Your feedback is valuable, and we'll work on improving our communication to ensure all amenities and activities are clearly outlined for our guests in the future. We hope to have the opportunity to better serve you next time.Warm Regards,Sheraton San Diego Hotel & Marina
2/10 Horrible
Cletis
25 mars 2024
Les points forts : Personnel et service
Cletis
Séjour de 1 nuit en mars 2024
Réponse de Mim Dodson le 26 mars 2024
Dear Cletis, thank you for taking the time to leave a review. We are disappointed to hear that your stay did not exceed your expectations and will be taking this feedback into consideration for the future. We hope to welcome you back to San Diego soon and provide an exceptional guest experience.
10/10 Excellent
Maribeth
Voyage en groupe
25 mars 2024
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Maribeth
Séjour de 1 nuit en mars 2024
Réponse de Sean Clancy le 25 mars 2024
Hi Maribeth, thank you for taking the time to leave a review. We are pleased to hear that you enjoyed the property's stunning views of the Marina and look forward to welcoming you back to San Diego soon.
8/10 Bien
Kristy
Voyage en famille
24 mars 2024
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Kristy
Séjour de 2 nuits en mars 2024
Réponse de Sean Clancy le 25 mars 2024
Hi Kristy, thank you for taking the time to leave a review. We are pleased to hear that you had an excellent stay and enjoyed the property's central location. We greatly appreciate your feedback and would be delighted to welcome you back soon to see the completed transformation of the property.
10/10 Excellent
Aurea
24 mars 2024
Les points forts : Propreté et personnel et service
Aurea
Séjour de 1 nuit en mars 2024
Réponse de Iris Chen le 25 mars 2024
Hello Aurea,We sincerely apologize for the inconvenience caused to you due to the water outage. Your understanding means a lot to us, and we're glad your overall experience remained satisfactory. We look forward to welcoming you back for an even better experience in the future!Warm Regards,Sheraton San Diego Hotel & Marina
6/10 Satisfaisant
Debbie
Voyage en famille, Voyage en groupe
23 mars 2024
Les points forts : Propreté, équipements, infrastructures et conditions de l’hébergement
Debbie
Séjour de 3 nuits en mars 2024
Réponse de Iris Chen le 25 mars 2024
Dear Debbie,We sincerely apologize for the inconvenience you experienced during your stay. We understand your frustration and regret any disappointment caused by the relocation. Your feedback is invaluable, and we're actively working to prevent such occurrences in the future. Please accept our apologies, and we hope to regain your trust on your next visit.Warm Regards,Sheraton San Diego Hotel & Marina
2/10 Horrible
jorge
23 mars 2024
Les points faibles : Propreté, personnel et service, infrastructures et conditions de l’hébergement
jorge
Séjour de 2 nuits en mars 2024
Réponse de Sean Clancy le 25 mars 2024
Hi Jorge, thank you for taking the time to leave a review. We are disappointed to hear that your stay did not exceed your expectations and will be taking this feedback into consideration for the future. We hope to welcome you back to San Diego soon and provide an exceptional experience.
8/10 Bien
Honey
Voyage en famille avec de jeunes enfants, Voyage en famille
22 mars 2024
Honey
Séjour de 1 nuit en mars 2024
Réponse de Iris Chen le 23 mars 2024
Thank you for your feedback! We're delighted that our staff could be of your help and that you enjoyed your room. We apologize for any confusion about the pool and assure you we're actively renovating to enhance our facilities. We look forward to welcoming you back for an even better experience soon!
6/10 Satisfaisant
Todd
Voyage en famille, Voyage en groupe
21 mars 2024
Les points faibles : Équipements et infrastructures et conditions de l’hébergement
Todd
Séjour de 4 nuits en mars 2024
Réponse de Iris Chen le 21 mars 2024
Hello Todd,Thank you for your feedback! We appreciate your perspective on our property. We're committed to improving and addressing maintenance issues promptly. Delighted you enjoyed the stunning Bay views. Your input helps us enhance the guest experience. We hope to welcome you back in the future to see the positive changes firsthand.Warm Regards,Sheraton San Diego Hotel & Marina
10/10 Excellent
Thomas
20 mars 2024
Les points forts : Propreté et infrastructures et conditions de l’hébergement
Thomas
Séjour de 1 nuit en mars 2024
Réponse de Iris Chen le 21 mars 2024
Hello Thomas,Thank you for your positive review! We appreciate your feedback and are thrilled to hear you had a satisfying experience. If you have any further questions or need assistance in the future, please don't hesitate to reach out.Warm Regards,Sheraton San Diego Hotel & Marina
10/10 Excellent
Sharon, Eastlake
18 mars 2024
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Sharon
Séjour de 1 nuit en mars 2024
Réponse de Sean Clancy le 19 mars 2024
Hi Sharon, thank you for taking the time to leave a review. We are pleased to hear that you enjoyed the property's close proximity to the airport and experienced excellent shuttle service. It was a pleasure to host you and we look forward to welcoming you back again soon.
4/10 Médiocre
sean
Voyage en famille
18 mars 2024
Les points forts : Propreté
Les points faibles : Équipements et infrastructures et conditions de l’hébergement
sean
Séjour de 4 nuits en mars 2024
Réponse de Sean Clancy le 19 mars 2024
Hi Sean, thank you for taking the time to leave a review. We understand your frustration and will be taking this feedback into consideration for the future. We hope to regain your trust and welcome you back to San Diego in the future to see the completed transformation of the property.
4/10 Médiocre
John
Voyage en couple
18 mars 2024
Les points faibles : Infrastructures et conditions de l’hébergement
John
Séjour de 7 nuits en mars 2024
Réponse de Sean Clancy le 19 mars 2024
Hi John, thank you for taking the time to leave a review. We understand your frustration and will be bringing this feedback to our staff's attention to improve the guest experience in the future. We hope to regain your trust and welcome you back soon to see the completed transformation of the property.
2/10 Horrible
Elena Ioana
Voyage d’affaires
18 mars 2024
Les points faibles : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Elena Ioana
Séjour de 1 nuit en mars 2024
Réponse de Sean Clancy le 20 mars 2024
Hi Elena, thank you for taking the time to leave a review. We apologize for this inconvenience and have notified our staff to prevent this from happening in the future. We hope to regain your trust and welcome you back to San Diego soon by providing an exceptional guest experience.
4/10 Médiocre
Joseph
Voyage en famille
17 mars 2024
Les points faibles : Personnel et service et infrastructures et conditions de l’hébergement
Joseph
Séjour de 4 nuits en mars 2024
Réponse de Sean Clancy le 18 mars 2024
Hi Joseph, thank you for taking the time to leave a review. We understand your frustration and will be taking this feedback into consideration for the future. We hope to regain your trust and welcome you back to San Diego soon by providing an exceptional experience.
10/10 Excellent
Yan
Voyage en famille
17 mars 2024
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Yan
Séjour de 1 nuit en mars 2024
Réponse de Sean Clancy le 18 mars 2024
Hi Yan, thank you for taking the time to leave a review. We are thrilled to hear that your stay met your expectations and look forward to welcoming you back to San Diego soon. It was a pleasure to have you as a guest.
10/10 Excellent
nuray
17 mars 2024
Les points forts : Propreté, équipements, infrastructures et conditions de l’hébergement
nuray
Séjour de 4 nuits en mars 2024
Réponse de Sean Clancy le 18 mars 2024
Hi Nuray, thank you for taking the time to leave a review. We are pleased to hear that you had an excellent stay and look forward to welcoming you back to San Diego in the future.
2/10 Horrible
Manuel
15 mars 2024
Les points faibles : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Manuel
Séjour de 1 nuit en mars 2024
Réponse de Sean Clancy le 15 mars 2024
Hi Manuel, thank you for taking the time to leave a review. We are disappointed to hear that your stay did not exceed your expectations and will be taking this feedback into consideration for the future. We hope to welcome you back to San Diego soon and provide an exceptional guest experience.
6/10 Satisfaisant
Douglas Brian
14 mars 2024
Les points faibles : Infrastructures et conditions de l’hébergement
Douglas Brian
Séjour de 1 nuit en mars 2024
Réponse de Sean Clancy le 15 mars 2024
Hi Douglas, thank you for taking the time to leave a review. We understand your frustration and will be taking this feedback into consideration for the future. We would be delighted to welcome you back soon to see the completed transformation of the property.
8/10 Bien
Tessa
13 mars 2024
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Tessa
Séjour de 2 nuits en mars 2024
Réponse de Sean Clancy le 15 mars 2024
Hi Tessa, thank you for taking the time to leave a review. We are thrilled to hear that you had an excellent stay and greatly appreciate your feedback. It was a pleasure to host you and we look forward to welcoming you back to San Diego soon.
8/10 Bien
Michael
Voyage en famille avec de jeunes enfants
13 mars 2024
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Michael
Séjour de 4 nuits en mars 2024
Réponse de Sean Clancy le 13 mars 2024
Hi Michael, thank you for taking the time to leave a review. We are pleased to hear that you enjoyed your stay and experienced exceptional guest service. It was a pleasure to host you and we look forward to welcoming you back to San Diego soon.
4/10 Médiocre
Leticia
Voyage en famille avec de jeunes enfants
12 mars 2024
Les points forts : Propreté, personnel et service, équipements
Les points faibles : Infrastructures et conditions de l’hébergement
Leticia
Séjour de 2 nuits en mars 2024
Réponse de Sean Clancy le 12 mars 2024
Hi Leticia, thank you for taking the time to leave a review. We understand your frustration and will be taking this feedback into consideration for the future. We would be delighted to welcome you back to San Diego soon and see the completed transformation of the property.
6/10 Satisfaisant
DeAnn
Voyage en couple
10 mars 2024
Les points forts : Propreté
Les points faibles : Personnel et service
DeAnn
Séjour de 1 nuit en mars 2024
Réponse de Sean Clancy le 11 mars 2024
Hi DeAnn, thank you for taking the time to leave a review. We are understand your frustration and will be taking this feedback into consideration for the future. We hope to regain your trust and welcome you back to San Diego soon by providing an exceptional guest experience.
8/10 Bien
Eddie
10 mars 2024
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Eddie
Séjour de 1 nuit en mars 2024
Réponse de Sean Clancy le 11 mars 2024
Hi Eddie, thank you for taking the time to leave a review. We are pleased to hear that you had an excellent stay and look forward to welcoming you back to San Diego soon.
10/10 Excellent
Marilee B
8 mars 2024
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Marilee B
Séjour de 1 nuit en février 2024
Réponse de Sean Clancy le 11 mars 2024
Hi Marilee, thank you for taking the time to leave a review. We are thrilled to hear that you had an excellent stay and enjoyed the property's stunning views of the Marina and Downtown skyline. It was a pleasure to host you and we look forward to welcoming you back again soon.
2/10 Horrible
Sheung Mei
Voyage en groupe
5 mars 2024
Les points faibles : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Sheung Mei
Réponse de Sean Clancy le 5 mars 2024
Hi Sheung, thank you for taking the time to leave a review. We are disappointed to hear that your stay did not exceed your expectations and will be taking this feedback into consideration for the future. We hope to regain your trust and welcome you back to San Diego soon by providing an exceptional experience.
10/10 Excellent
Corliss
5 mars 2024
Corliss
Séjour de 1 nuit en février 2024
Réponse de Sean Clancy le 25 mars 2024
Hi Corliss, thank you for taking the time to leave a review. We are pleased to hear that your stay exceeded your expectations and look forward to welcoming you back to San Diego in the future.
8/10 Bien
Andrew, Tracy
4 mars 2024
Andrew
Séjour de 1 nuit en mars 2024
Réponse de Sean Clancy le 25 mars 2024
Hi Andrew, thank you for taking the time to leave a review. We are thrilled to hear that you had an excellent visit and look forward to welcoming you back to San Diego soon. It was a pleasure to have you as a guest.
10/10 Excellent
Joseph Michelle
Voyage en couple
4 mars 2024
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Joseph Michelle
Séjour de 1 nuit en mars 2024
Réponse de Iris Chen le 4 mars 2024
We're thrilled to hear that your check-in experience at Sheraton San Diego Hotel & Marina was excellent! Our team strives to provide exceptional service, and we're delighted that you found our staff professional and helpful. Thank you for choosing to stay with us, and we hope to welcome you back soon!
10/10 Excellent
Jeannette
3 mars 2024
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Jeannette
Séjour de 1 nuit en mars 2024
Réponse de Iris Chen le 4 mars 2024
Dear Jeannette,We're thrilled to hear that you enjoyed your stay and found the accommodations to your liking. We strive to provide exceptional service and comfortable accommodations for all our guests, and we're glad we succeeded in meeting your expectations. We look forward to welcoming you back on your next visit to San Diego!
10/10 Excellent
jamie
Voyage en couple
3 mars 2024
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
jamie
Séjour de 1 nuit en mars 2024
Réponse de Iris Chen le 4 mars 2024
Thank you for taking the time to highlight your experience at Sheraton San Diego Hotel & Marina. We appreciate your feedback and are delighted to hear that you had a wonderful stay with us. We look forward to welcoming you back in the future!
10/10 Excellent
Yajaira
Voyage en couple
2 mars 2024
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Yajaira
Séjour de 1 nuit en janvier 2024
Réponse de Iris Chen le 4 mars 2024
Dear Yajaira,Thank you for your wonderful review! We're delighted to hear that you enjoyed your stay with us at Sheraton San Diego Hotel & Marina. We apologize for any inconvenience regarding the pool closure but are thrilled to hear that you still had a great time at our bar/restaurant and cafe. We look forward to welcoming you back for another enjoyable stay in the near future!
10/10 Excellent
NORENE
Voyage en groupe
1 mars 2024
Les points forts : Propreté, personnel et service, équipements
Les points faibles : Infrastructures et conditions de l’hébergement
NORENE
Séjour de 2 nuits en février 2024
Réponse de Iris Chen le 4 mars 2024
Dear Norene,Thank you for providing us with your valuable insights. We deeply apologize for any inconvenience caused by the noise during your stay. We are glad to hear that you had an overall satisfying experience aside from the disruption. Thank you for your understanding.
4/10 Médiocre
Olivia
Voyage d’affaires
1 mars 2024
Les points forts : Propreté
Les points faibles : Personnel et service, équipements, infrastructures et conditions de l’hébergement
Olivia
Séjour de 1 nuit en février 2024
Réponse de Sean Clancy le 11 mars 2024
Hi Olivia, thank you for taking the time to leave a review. We understand your frustration and will be taking this feedback into consideration for the future. We would be delighted to welcome you back soon to see the completed transformation of the property.
6/10 Satisfaisant
Enrique
Voyage en famille, Voyage d’affaires
29 févr. 2024
Enrique
Séjour de 1 nuit en février 2024
Réponse de Iris Chen le 1 mars 2024
Dear Enrique,Thank you for your input to rate your stay with us. If you have any specific concerns or further feedback, please don't hesitate to reach out. We hope to welcome you back soon for an even better stay.