3 piscines extérieures, parasols de plage, chaises longues

Avis sur Sheraton San Diego Hotel and Marina

4 out of 5
Sheraton San Diego Hotel and Marina
1380 Harbor Island Dr, San Diego, CA

Avis

7,8

Bien

Note des voyageurs de 10 (Excellent), d’après 1044 avis sur 2269." "
Note des voyageurs de 8 (Bien), d’après 471 avis sur 2269." "
Note des voyageurs de 6 (Satisfaisant), d’après 305 avis sur 2269." "
Note des voyageurs de 4 (Médiocre), d’après 231 avis sur 2269." "
Note des voyageurs de 2 (Horrible), d’après 218 avis sur 2269." "

8,2/10

Propreté

8,2/10

Personnel et service

7,8/10

Équipements

7,8/10

Infrastructures et conditions de l’hébergement

8,2/10

Écoresponsabilité

Avis

8/10 Bien

alain

Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Une très belle vue de la ville de San Diego
Séjour de 1 nuit en août 2023
Réponse de Sean Clancy le 21 août 2023
Hi Alain, thank you for taking the time to leave a review. We are pleased to hear that you enjoyed the property's stunning views of Downtown San Diego and greatly appreciate your feedback. We look forward to welcoming you back again soon.

8/10 Bien

Yves

Voyage en famille
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Rien
Séjour de 1 nuit en août 2023
Réponse de Sean Clancy le 14 août 2023
Hi Yves, thank you for taking the time to leave a review. We are delighted to hear that you had an excellent stay and greatly appreciate your feedback. It was a pleasure to host you and look forward to welcoming you back to San Diego soon.

10/10 Excellent

Laurence

Voyage en famille avec de jeunes enfants, Voyage en famille
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Vraiment bel endroit, très propre et belle chambre
Séjour de 1 nuit en août 2023
Réponse de Sean Clancy le 7 août 2023
Hi Laurence, thank you for taking the time to leave a review. We are pleased to hear that you enjoyed the property and its newly renovated rooms. It was a pleasure to host you and we hope to welcome you back to San Diego soon.

10/10 Excellent

Marc

Voyage en famille
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Superbe installation,la localisation de l’aéroport est vraiment proche…donc demander vu sur la Marina
Séjour de 1 nuit en août 2023
Réponse de Sean Clancy le 2 août 2023
Hi Marc, thank you for taking the time to leave a review. We are delighted to hear that you enjoyed the property's stunning views of the Marina and close proximity to the airport. It was a pleasure to host you and we look forward to your next stay with us.

10/10 Excellent

FREDERIC

Voyage en famille, Voyage en couple
Les points forts : Propreté
Piscine face à la facade et bruyante car travaux et climatisations
Séjour de 2 nuits en juillet 2023
Réponse de Sean Clancy le 17 juil. 2023
Hi Frederic, thank you for taking the time to leave a review, we are delighted to hear that you enjoyed your stay. We understand your frustration and will be taking this feedback into consideration to improve the guest experience. It was a pleasure to host you and we look forward to welcoming you back to San Diego soon.

8/10 Bien

Eric

Voyage en couple
Les points forts : Propreté, équipements, infrastructures et conditions de l’hébergement
Nice view
Séjour de 1 nuit en mai 2023
Réponse de Sheraton Team le 4 juin 2023
Dear Eric, Thank you for choosing Sheraton San Diego Hotel & Marina! We are glad you had a pleasant stay and that you especially enjoyed our stunning views of the harbor and San Diego Bay. It was a pleasure hosting your visit, and we look forward to welcoming you back soon.Best Regards,Sheraton Team

10/10 Excellent

Eric

Les points forts : Propreté, équipements, infrastructures et conditions de l’hébergement
Oreillé beaucoup trop molle
Séjour de 1 nuit en mai 2023
Réponse de Sean Clancy le 30 mai 2023
Hi Eric, thank you for leaving a review regarding your stay. We are thrilled to hear that you had a wonderful experience and look forward to taking your feedback into consideration. It was a pleasure to have you as a guest.

6/10 Satisfaisant

Claudette

Voyage en couple
Bien situé, accessible près de l’aéroport, facilité à se rendre au centre ville et port. Qualité prix chambre très ordinaire et sans wifi accessible sans frais supplémentaire
Séjour de 1 nuit en avril 2023
Réponse de Sean Clancy le 19 avr. 2023
Hi Claudette, thank you for choosing to stay at the Sheraton San Diego, we are so happy to hear that you enjoyed the hotel's location and close proximity to the airport, as well as easy access to the city. It was a pleasure to have you as a guest and we look forward to your next stay with us!

6/10 Satisfaisant

Scott

Voyage en famille
Les points forts : Propreté et infrastructures et conditions de l’hébergement
Les points faibles : Personnel et service
Front desk person gave us the wrong room and then was rude when asked to give us the correct room. Also happened to several others traveling with us with their rooms too.
Séjour de 1 nuit en mars 2024

4/10 Médiocre

Joshua

Voyage en famille
Les points faibles : Propreté, personnel et service, infrastructures et conditions de l’hébergement
FALSE ADVERTISEMENT. When booking the room, it showed a pic of modern, newly done rooms but when arriving, room was old and outdated. Not what was shown when booking the rooms. Wouldn’t stay here again, felt dirty.
Séjour de 1 nuit en mars 2024

6/10 Satisfaisant

kenneth

Stay was fine. When I checked in I was told to take elevator to 4th floor, cross the hall to north elevators and then go to 2nd floor to get to my room. After 45 minutes trying to find my room I asked an employee who informed me it was in the other tower 3 parking lots away. Other than that the stay was fine
Séjour de 1 nuit en mars 2024
Réponse de Sean Clancy le 28 mars 2024
Hi Kenneth, thank you for taking the time to leave a review. We understand your frustration and will be taking this feedback into consideration for the future. The property is currently undergoing a major renovation and we would be delighted to welcome you back soon to see the completed transformation.

2/10 Horrible

Cesar

Voyage en famille
Les points faibles : Équipements et infrastructures et conditions de l’hébergement
This property is under construction. Extra feels for parking.
Séjour de 2 nuits en mars 2024
Réponse de Sean Clancy le 27 mars 2024
Hi Cesar, thank you for taking the time to leave a review. We greatly appreciate your feedback and would be delighted to welcome you back soon to see the completed transformation of the property.

4/10 Médiocre

Carolyn

Voyage en couple
Les points forts : Personnel et service et infrastructures et conditions de l’hébergement
Les points faibles : Équipements
Upon checking in, we were sent to the wrong room and had to pack up our things and switch to a room that no later than an hour later a service man came nocking on our door saying the room needed repairs. Then the morning after the first night, we woke up to no running water. This was a major inconvenience and extremely stressful as we could not get ready for an important meeting that day. Everything else was fine. But not having water, even if out of management's control, for a third of the stay was unacceptable and troublesome.
Séjour de 3 nuits en mars 2024
Réponse de Iris Chen le 27 mars 2024
Dear Carolyn,We deeply regret the inconvenience you experienced during your stay. Please accept our sincerest apologies for the error in room assignment and subsequent maintenance issues. We understand the frustration caused by the water outage, especially during your important meeting. Your feedback is invaluable, and we're committed to improving our services to prevent such occurrences in the future. Despite these challenges, we're grateful for your acknowledgment of other aspects of your stay. We hope to welcome you back to exceed your expectation in the future.Warm Regards,Sheraton San Diego hotel & Marina

6/10 Satisfaisant

Frances

Voyage en famille
Unfortunately for us the pool and grounds were being renovated so we had to go over to the sister hotel to swim. Not ideal. Staff were great! Location so close to the airport was perfect.
Séjour de 3 nuits en mars 2024
Réponse de Sean Clancy le 26 mars 2024
Hi Frances, thank you for taking the time to leave a review. We greatly appreciate your feedback and are thrilled to hear that you experienced exceptional guest service and enjoyed the property's central location. It was a pleasure to host you and we would be delighted to welcome you back to San Diego soon to see the completed transformation of the hotel.

2/10 Horrible

Jillian

Les points forts : Propreté
Les points faibles : Personnel et service et équipements
It took me over 30 minutes to check in. As the room I booked was not the room I was given at first. Going back down to the front desk, they then gave me the room I originally booked with a king size bed. The new room I received is something that you have to go outside of the hotel to access, it is even at a lower level than the parking lot. The parking lot is my balcony view, I am actually staring up at the parking lot as my room sits lower than ground level…Because of this, the room smells very musty. And I cannot forget the only reason I am here is on a staycation, I live less than 10 minutes from this hotel. I booked this stay for a relaxing trip to enjoy the hot tub and the pool as they looked great in the pictures. Upon check-in I am told that the hot tub and the pool in this building does not work. I have to go outside of the hotel and wait for some little trolley car to pick me up and take me to the other side/Other building of the hotel to use their pool and hot tub as only one side is functioning. I wish I would’ve booked a different hotel in the downtown gaslamp area instead.
Séjour de 1 nuit en mars 2024
Réponse de Sean Clancy le 26 mars 2024
Hi Jillian, thank you for sharing your feedback. We truly appreciate your time and the opportunity to address your concerns. Your input is invaluable to us, and we will promptly address it with our team to enhance our guest service for the future. We are committed to regaining your trust and look forward to welcoming you back to experience the fully transformed property. Should you have any further questions or concerns, please feel free to contact our Front Desk at any time.

6/10 Satisfaisant

Leng

Voyage en famille
Les points forts : Infrastructures et conditions de l’hébergement
Les points faibles : Personnel et service
I booked a reservation for two nights and wasn't told that it had included the overnight parking for each night I was there by the receptionist nor did they bring to my attention that I had two days worth of activities for my stay either. Instead they informed me about the things that were mentioned but failed to mention that I had them.
Séjour de 2 nuits en mars 2024
Réponse de Iris Chen le 25 mars 2024
Dear Leng,We apologize for any miscommunication regarding your reservation. Our team strives to provide comprehensive information to enhance your stay. Your feedback is valuable, and we'll work on improving our communication to ensure all amenities and activities are clearly outlined for our guests in the future. We hope to have the opportunity to better serve you next time.Warm Regards,Sheraton San Diego Hotel & Marina

2/10 Horrible

Cletis

Les points forts : Personnel et service
Séjour de 1 nuit en mars 2024
Réponse de Mim Dodson le 26 mars 2024
Dear Cletis, thank you for taking the time to leave a review. We are disappointed to hear that your stay did not exceed your expectations and will be taking this feedback into consideration for the future. We hope to welcome you back to San Diego soon and provide an exceptional guest experience.

10/10 Excellent

Maribeth

Voyage en groupe
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
I enjoyed the spectacular views
Séjour de 1 nuit en mars 2024
Réponse de Sean Clancy le 25 mars 2024
Hi Maribeth, thank you for taking the time to leave a review. We are pleased to hear that you enjoyed the property's stunning views of the Marina and look forward to welcoming you back to San Diego soon.

8/10 Bien

Kristy

Voyage en famille
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Loved everything about the property, but was not told the pool area was all closed off and under construction. :( My only let down, otherwise, great hotel!!! Loved the distance from the pier, airport and zoo.
Séjour de 2 nuits en mars 2024
Réponse de Sean Clancy le 25 mars 2024
Hi Kristy, thank you for taking the time to leave a review. We are pleased to hear that you had an excellent stay and enjoyed the property's central location. We greatly appreciate your feedback and would be delighted to welcome you back soon to see the completed transformation of the property.

10/10 Excellent

Aurea

Les points forts : Propreté et personnel et service
The water was shut off so we have to go to another sister hotel for lunch but I guess it was beyond their control!
Séjour de 1 nuit en mars 2024
Réponse de Iris Chen le 25 mars 2024
Hello Aurea,We sincerely apologize for the inconvenience caused to you due to the water outage. Your understanding means a lot to us, and we're glad your overall experience remained satisfactory. We look forward to welcoming you back for an even better experience in the future!Warm Regards,Sheraton San Diego Hotel & Marina

6/10 Satisfaisant

Debbie

Voyage en famille, Voyage en groupe
Les points forts : Propreté, équipements, infrastructures et conditions de l’hébergement
Had a booking for two rooms for over 4 months, arrived and was told no rooms available, Had been relocated to a substandard Hotel. Not happy at all.
Séjour de 3 nuits en mars 2024
Réponse de Iris Chen le 25 mars 2024
Dear Debbie,We sincerely apologize for the inconvenience you experienced during your stay. We understand your frustration and regret any disappointment caused by the relocation. Your feedback is invaluable, and we're actively working to prevent such occurrences in the future. Please accept our apologies, and we hope to regain your trust on your next visit.Warm Regards,Sheraton San Diego Hotel & Marina

2/10 Horrible

jorge

Les points faibles : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Séjour de 2 nuits en mars 2024
Réponse de Sean Clancy le 25 mars 2024
Hi Jorge, thank you for taking the time to leave a review. We are disappointed to hear that your stay did not exceed your expectations and will be taking this feedback into consideration for the future. We hope to welcome you back to San Diego soon and provide an exceptional experience.

8/10 Bien

Honey

Voyage en famille avec de jeunes enfants, Voyage en famille
Very courteous staff. A little older building, but they are renovating. Our room was nice. The one available pool was not the one pictured on the website.
Séjour de 1 nuit en mars 2024
Réponse de Iris Chen le 23 mars 2024
Thank you for your feedback! We're delighted that our staff could be of your help and that you enjoyed your room. We apologize for any confusion about the pool and assure you we're actively renovating to enhance our facilities. We look forward to welcoming you back for an even better experience soon!

6/10 Satisfaisant

Todd

Voyage en famille, Voyage en groupe
Les points faibles : Équipements et infrastructures et conditions de l’hébergement
Older property that needs refurbishing. Wallpaper coming off the walls, rust on fixtures... Great views on the Bay side!
Séjour de 4 nuits en mars 2024
Réponse de Iris Chen le 21 mars 2024
Hello Todd,Thank you for your feedback! We appreciate your perspective on our property. We're committed to improving and addressing maintenance issues promptly. Delighted you enjoyed the stunning Bay views. Your input helps us enhance the guest experience. We hope to welcome you back in the future to see the positive changes firsthand.Warm Regards,Sheraton San Diego Hotel & Marina

10/10 Excellent

Thomas

Les points forts : Propreté et infrastructures et conditions de l’hébergement
Séjour de 1 nuit en mars 2024
Réponse de Iris Chen le 21 mars 2024
Hello Thomas,Thank you for your positive review! We appreciate your feedback and are thrilled to hear you had a satisfying experience. If you have any further questions or need assistance in the future, please don't hesitate to reach out.Warm Regards,Sheraton San Diego Hotel & Marina

10/10 Excellent

Sharon, Eastlake

Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Close to airport and shuttle
Séjour de 1 nuit en mars 2024
Réponse de Sean Clancy le 19 mars 2024
Hi Sharon, thank you for taking the time to leave a review. We are pleased to hear that you enjoyed the property's close proximity to the airport and experienced excellent shuttle service. It was a pleasure to host you and we look forward to welcoming you back again soon.

4/10 Médiocre

sean

Voyage en famille
Les points forts : Propreté
Les points faibles : Équipements et infrastructures et conditions de l’hébergement
Rooms were nice. Restaurant was poor, pool was closed and no information was given in regards to the closure or alternative options. The resort fee was not discussed at time of check in nor were the activities included with them. $50 self park is excessive. There was limited staff available for any type of assistance
Séjour de 4 nuits en mars 2024
Réponse de Sean Clancy le 19 mars 2024
Hi Sean, thank you for taking the time to leave a review. We understand your frustration and will be taking this feedback into consideration for the future. We hope to regain your trust and welcome you back to San Diego in the future to see the completed transformation of the property.

4/10 Médiocre

John

Voyage en couple
Les points faibles : Infrastructures et conditions de l’hébergement
Can tell the property is getting renovated but the floor and room were in poor condition. Asked several times over the days to move with no response. Had to ask 3 times to get fridge replaced as it was not working. The small cart available to take to the other tower and isle restaurants was much appreciated and used.
Séjour de 7 nuits en mars 2024
Réponse de Sean Clancy le 19 mars 2024
Hi John, thank you for taking the time to leave a review. We understand your frustration and will be bringing this feedback to our staff's attention to improve the guest experience in the future. We hope to regain your trust and welcome you back soon to see the completed transformation of the property.

2/10 Horrible

Elena Ioana

Voyage d’affaires
Les points faibles : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Room was dirty, used condoms on the floor. Unacceptable
Séjour de 1 nuit en mars 2024
Réponse de Sean Clancy le 20 mars 2024
Hi Elena, thank you for taking the time to leave a review. We apologize for this inconvenience and have notified our staff to prevent this from happening in the future. We hope to regain your trust and welcome you back to San Diego soon by providing an exceptional guest experience.

4/10 Médiocre

Joseph

Voyage en famille
Les points faibles : Personnel et service et infrastructures et conditions de l’hébergement
The shower did not work only hot, hot water. We could not regulate it. Asked front desk what there was to do around the area. He directed me to pamphlets around the corner in the hall. He never mentioned the harbor area or that there was a walking path that we could use to explore, shop, tour and eat! Food was good at the restaurant. No vending machines 20 plus dollars for soda and water, no near available stop and shop. Having to go to the main hotel only to be directed to the one around the corner and waiting for a golf cart ride after a long day of travel, arrived around 2 pm and had to wait until almost 4 to check in.
Séjour de 4 nuits en mars 2024
Réponse de Sean Clancy le 18 mars 2024
Hi Joseph, thank you for taking the time to leave a review. We understand your frustration and will be taking this feedback into consideration for the future. We hope to regain your trust and welcome you back to San Diego soon by providing an exceptional experience.

10/10 Excellent

Yan

Voyage en famille
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
everything was ok
Séjour de 1 nuit en mars 2024
Réponse de Sean Clancy le 18 mars 2024
Hi Yan, thank you for taking the time to leave a review. We are thrilled to hear that your stay met your expectations and look forward to welcoming you back to San Diego soon. It was a pleasure to have you as a guest.

10/10 Excellent

nuray

Les points forts : Propreté, équipements, infrastructures et conditions de l’hébergement
.
Séjour de 4 nuits en mars 2024
Réponse de Sean Clancy le 18 mars 2024
Hi Nuray, thank you for taking the time to leave a review. We are pleased to hear that you had an excellent stay and look forward to welcoming you back to San Diego in the future.

2/10 Horrible

Manuel

Les points faibles : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Booked 1 king bed and got a room with double in floor 1. Below the lobby and bathroom look old
Séjour de 1 nuit en mars 2024
Réponse de Sean Clancy le 15 mars 2024
Hi Manuel, thank you for taking the time to leave a review. We are disappointed to hear that your stay did not exceed your expectations and will be taking this feedback into consideration for the future. We hope to welcome you back to San Diego soon and provide an exceptional guest experience.

6/10 Satisfaisant

Douglas Brian

Les points faibles : Infrastructures et conditions de l’hébergement
Didn't like the construction in progress. The restaurant was overpriced with mediocre food. The drapes in the room were broken and very difficult to open/close. A small part of the shower hardware was missing and very, very difficult to properly use.
Séjour de 1 nuit en mars 2024
Réponse de Sean Clancy le 15 mars 2024
Hi Douglas, thank you for taking the time to leave a review. We understand your frustration and will be taking this feedback into consideration for the future. We would be delighted to welcome you back soon to see the completed transformation of the property.

8/10 Bien

Tessa

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Séjour de 2 nuits en mars 2024
Réponse de Sean Clancy le 15 mars 2024
Hi Tessa, thank you for taking the time to leave a review. We are thrilled to hear that you had an excellent stay and greatly appreciate your feedback. It was a pleasure to host you and we look forward to welcoming you back to San Diego soon.

8/10 Bien

Michael

Voyage en famille avec de jeunes enfants
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
We enjoyed our stay. Very clean and very and helpful staff.
Séjour de 4 nuits en mars 2024
Réponse de Sean Clancy le 13 mars 2024
Hi Michael, thank you for taking the time to leave a review. We are pleased to hear that you enjoyed your stay and experienced exceptional guest service. It was a pleasure to host you and we look forward to welcoming you back to San Diego soon.

4/10 Médiocre

Leticia

Voyage en famille avec de jeunes enfants
Les points forts : Propreté, personnel et service, équipements
Les points faibles : Infrastructures et conditions de l’hébergement
Wish we knew it was under construction.
Séjour de 2 nuits en mars 2024
Réponse de Sean Clancy le 12 mars 2024
Hi Leticia, thank you for taking the time to leave a review. We understand your frustration and will be taking this feedback into consideration for the future. We would be delighted to welcome you back to San Diego soon and see the completed transformation of the property.

6/10 Satisfaisant

DeAnn

Voyage en couple
Les points forts : Propreté
Les points faibles : Personnel et service
The hotel was full and severely under staffed. We waited 20 min to have our order taken in the bar and then got the wrong food. It took another half hour to get the bill corrected. The bar staff were completely over whelmed.
Séjour de 1 nuit en mars 2024
Réponse de Sean Clancy le 11 mars 2024
Hi DeAnn, thank you for taking the time to leave a review. We are understand your frustration and will be taking this feedback into consideration for the future. We hope to regain your trust and welcome you back to San Diego soon by providing an exceptional guest experience.

8/10 Bien

Eddie

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Séjour de 1 nuit en mars 2024
Réponse de Sean Clancy le 11 mars 2024
Hi Eddie, thank you for taking the time to leave a review. We are pleased to hear that you had an excellent stay and look forward to welcoming you back to San Diego soon.

10/10 Excellent

Marilee B

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Very comfortable and quiet, with a lovely view.
Séjour de 1 nuit en février 2024
Réponse de Sean Clancy le 11 mars 2024
Hi Marilee, thank you for taking the time to leave a review. We are thrilled to hear that you had an excellent stay and enjoyed the property's stunning views of the Marina and Downtown skyline. It was a pleasure to host you and we look forward to welcoming you back again soon.

2/10 Horrible

Sheung Mei

Voyage en groupe
Les points faibles : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Service really bad
Réponse de Sean Clancy le 5 mars 2024
Hi Sheung, thank you for taking the time to leave a review. We are disappointed to hear that your stay did not exceed your expectations and will be taking this feedback into consideration for the future. We hope to regain your trust and welcome you back to San Diego soon by providing an exceptional experience.

10/10 Excellent

Corliss

Séjour de 1 nuit en février 2024
Réponse de Sean Clancy le 25 mars 2024
Hi Corliss, thank you for taking the time to leave a review. We are pleased to hear that your stay exceeded your expectations and look forward to welcoming you back to San Diego in the future.

8/10 Bien

Andrew, Tracy

Séjour de 1 nuit en mars 2024
Réponse de Sean Clancy le 25 mars 2024
Hi Andrew, thank you for taking the time to leave a review. We are thrilled to hear that you had an excellent visit and look forward to welcoming you back to San Diego soon. It was a pleasure to have you as a guest.

10/10 Excellent

Joseph Michelle

Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Check in was great the female who checked me in was excellent very professional and helpful thank you
Séjour de 1 nuit en mars 2024
Réponse de Iris Chen le 4 mars 2024
We're thrilled to hear that your check-in experience at Sheraton San Diego Hotel & Marina was excellent! Our team strives to provide exceptional service, and we're delighted that you found our staff professional and helpful. Thank you for choosing to stay with us, and we hope to welcome you back soon!

10/10 Excellent

Jeannette

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
The room
Séjour de 1 nuit en mars 2024
Réponse de Iris Chen le 4 mars 2024
Dear Jeannette,We're thrilled to hear that you enjoyed your stay and found the accommodations to your liking. We strive to provide exceptional service and comfortable accommodations for all our guests, and we're glad we succeeded in meeting your expectations. We look forward to welcoming you back on your next visit to San Diego!

10/10 Excellent

jamie

Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Great experience!
Séjour de 1 nuit en mars 2024
Réponse de Iris Chen le 4 mars 2024
Thank you for taking the time to highlight your experience at Sheraton San Diego Hotel & Marina. We appreciate your feedback and are delighted to hear that you had a wonderful stay with us. We look forward to welcoming you back in the future!

10/10 Excellent

Yajaira

Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
I loved this hotel, so much so I stayed an extra night. Only thing I did not like was that the pool area was closed and will probably remain closed from what I was told. They have a bar/restaurant and a cafe that is delicious. The bar was fun once the evening came… Rooms are nice and clean and the view to the marina was beautiful. Will be staying there again in the near future!
Séjour de 1 nuit en janvier 2024
Réponse de Iris Chen le 4 mars 2024
Dear Yajaira,Thank you for your wonderful review! We're delighted to hear that you enjoyed your stay with us at Sheraton San Diego Hotel & Marina. We apologize for any inconvenience regarding the pool closure but are thrilled to hear that you still had a great time at our bar/restaurant and cafe. We look forward to welcoming you back for another enjoyable stay in the near future!

10/10 Excellent

NORENE

Voyage en groupe
Les points forts : Propreté, personnel et service, équipements
Les points faibles : Infrastructures et conditions de l’hébergement
To much construction noise vibration
Séjour de 2 nuits en février 2024
Réponse de Iris Chen le 4 mars 2024
Dear Norene,Thank you for providing us with your valuable insights. We deeply apologize for any inconvenience caused by the noise during your stay. We are glad to hear that you had an overall satisfying experience aside from the disruption. Thank you for your understanding.

4/10 Médiocre

Olivia

Voyage d’affaires
Les points forts : Propreté
Les points faibles : Personnel et service, équipements, infrastructures et conditions de l’hébergement
The property charges a "Resort fee" on top of the room price, which is already not cheap. However, the swimming pool in that building was in construction - so there was no swimming pool. I didn't use anything besides my room and gym, so I can't understand the fee. I could go to any other place and have a gym and room without this fee. I just was not aware of it, so not going back to this one.
Séjour de 1 nuit en février 2024
Réponse de Sean Clancy le 11 mars 2024
Hi Olivia, thank you for taking the time to leave a review. We understand your frustration and will be taking this feedback into consideration for the future. We would be delighted to welcome you back soon to see the completed transformation of the property.

6/10 Satisfaisant

Enrique

Voyage en famille, Voyage d’affaires
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Séjour de 1 nuit en février 2024
Réponse de Iris Chen le 1 mars 2024
Dear Enrique,Thank you for your input to rate your stay with us. If you have any specific concerns or further feedback, please don't hesitate to reach out. We hope to welcome you back soon for an even better stay.