Extérieur
Vérifier la disponibilité

Avis sur Crowne Plaza Dallas Love Field - Med Area, an IHG Hotel

3.5 out of 5
Crowne Plaza Dallas Love Field - Med Area, an IHG Hotel
7050 Stemmons Freeway, Dallas, TX

Avis

7,2

Bien

Note des voyageurs de 10 (Excellent), d’après 373 avis sur 1002." "
Note des voyageurs de 8 (Bien), d’après 199 avis sur 1002." "
Note des voyageurs de 6 (Satisfaisant), d’après 151 avis sur 1002." "
Note des voyageurs de 4 (Médiocre), d’après 116 avis sur 1002." "
Note des voyageurs de 2 (Horrible), d’après 163 avis sur 1002." "

7,6/10

Propreté

7,8/10

Personnel et service

7,4/10

Équipements

7,0/10

Infrastructures et conditions de l’hébergement

7,2/10

Écoresponsabilité

Avis

8/10 Bien

Regis

Voyage en groupe
Les points forts : Propreté et personnel et service
Séjour de 2 nuits en février 2020

10/10 Excellent

Voyageur vérifié

Voyage d’affaires
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Excellent dans l’ensemble personnel charmant et attentionné
Séjour de 1 nuit en août 2019

10/10 Excellent

Walter

Les points forts : Équipements
Check-in was very smooth. Everything went great thank you
Séjour de 1 nuit en avril 2024

10/10 Excellent

Jose, conway

Voyage en famille avec de jeunes enfants
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Nice pool
Séjour de 1 nuit en avril 2024

2/10 Horrible

Lamona

Voyage en famille
Les points faibles : Propreté et personnel et service
They literally did nit clean my room and had no towels all day
Séjour de 2 nuits en mars 2024

4/10 Médiocre

Taylor

Les points forts : Personnel et service
Les points faibles : Propreté
Séjour de 1 nuit en mars 2024

6/10 Satisfaisant

Diana

Les points forts : Personnel et service et équipements
The bar tenders and the people behind the desk were very helpful. My roomed smelled so Smokey it wasn’t the most pleasant stay.
Séjour de 1 nuit en avril 2024
Réponse de GM le 18 avr. 2024
Thank you for recognizing our F&B Team, I do apologize for the smoke odor though.

2/10 Horrible

Adam

Voyage d’affaires
Les points faibles : Propreté, personnel et service, infrastructures et conditions de l’hébergement
What a dump. To think this place commands the rates it does.
Séjour de 1 nuit en avril 2024
Réponse de GM le 18 avr. 2024
I apologize you did not enjoy your stay with us. Was there a particular issue that dissappointed you?

2/10 Horrible

barker

Voyage en famille
Les points faibles : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Just dont!. Ever staff member came right out of the "hood", smelled weed when we walked in about 1130pm. They told me they had no more 2 queen bed rooms for the 3 of us. Whats a reservation for?? Put us in a king with pull out. No more pillows available. Door keys did not work, tried to reprogram 4 times, having maintenance opening the door for us. Hotel smells like a mexican beach resort, humidity and mold. They moved us day 2. Took hot water 5 minutes to get hot to 16th floor. Room Phone inoperative. Saturday night was a freak show in the lobby, told by front desk, this is how it is. Just don't stay here. Plenty others near love field.
Séjour de 2 nuits en avril 2024
Réponse de GM le 18 avr. 2024
I apologize for not having your room type, looks like we were able to switch you for your second night. Being close to many entertainment venues sometimes brings a fun crowd on the weekends. Thank you for your feedback.

4/10 Médiocre

Jessica

Voyage en famille
Les points faibles : Infrastructures et conditions de l’hébergement
Black hair in bathroom floor, air conditioner in the room never cooled off, our car was stolen from the parking lot and no one could help us, wouldnt call in the manager had to wait for them to come in and then still had to call twice before they called us back. He was nice when we finally spoke to him but the cops said this is not uncommon for this area/hotel
Séjour de 2 nuits en avril 2024
Réponse de GM le 18 avr. 2024
I apologize for the room condition issues and for your car, I have alerted our security team to spend more time patrolling the exterior and was in touch with our substation liason officer.

6/10 Satisfaisant

Alecia

Stay was fine for one night.
Séjour de 1 nuit en avril 2024
Réponse de GM le 18 avr. 2024
Thank you

10/10 Excellent

Onzo

Séjour de 1 nuit en avril 2024
Réponse de GM le 18 avr. 2024
Thank you for the great review!

4/10 Médiocre

Kaitlin

Voyage en groupe
Les points faibles : Propreté, équipements, infrastructures et conditions de l’hébergement
A/c didn’t work in our room. The entire bottom floor and elevators smelled of mildew. Toilet was incredibly loud when flushed. Shower didn’t drain quickly. TV in room was a joke.
Séjour de 2 nuits en avril 2024
Réponse de GM le 18 avr. 2024
Thank you for your review, I apologize for the issues and to let you know we are waiting on new 50" Tv's for the remainder of our rooms

4/10 Médiocre

Emilio

Les points faibles : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Séjour de 2 nuits en avril 2024
Réponse de GM le 18 avr. 2024
I wish we could have ranked higher, anything in particular stand out to you?

8/10 Bien

Adriana

Les points forts : Propreté et personnel et service
C
Séjour de 1 nuit en avril 2024
Réponse de GM le 18 avr. 2024
Thank you

10/10 Excellent

Charles C

Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Front desk people were great management was great bartenders were great I couldn't ask for a better experience if I could give 10 stars I'd give 10 thank you guys for the pleasant stay
Séjour de 1 nuit en avril 2024
Réponse de GM le 10 avr. 2024
Thank you so much for taking the time to leave us this wonderful review, I will share it with our team!

2/10 Horrible

Kelly, Placentia

Voyage en famille, Voyage d’affaires
Les points faibles : Propreté, personnel et service, équipements
I paid for king room in advance and when I got there they didn't have any. Then told me they would give me a accessible room with king but it had a queen bed. I am 6,6 in tall and need larger bed. Very bad as i prepaid for king and did not get.
Séjour de 1 nuit en avril 2024
Réponse de GM le 10 avr. 2024
I apologize that we did not have your bed type available, as a tall person myself I understand that a King bed is a much more pleasant experience. Please feel free to contact me. Thank you

2/10 Horrible

Thoan

My experience was terrible first of all I had to spend most of the night, plunging the toilet because it wouldn’t flush. Secondly, the shower where the water comes out at the bottom, kept spitting out. Every time I turn the shower on the whole thing would come off and shoot out and I couldn’t it took me about 30 minutes or 40 minutes just to figure out I had to glue it on myself to take a shower, and the there was no microwave or refrigerator in there and the city view was not even a city view. Rooms were terribly small.
Séjour de 1 nuit en avril 2024
Réponse de GM le 18 avr. 2024
I certainly apologize for the issues and hope that our maintenance team was able to rectify the issues.

2/10 Horrible

Tytanesha

Les points faibles : Propreté et infrastructures et conditions de l’hébergement
Bed bugs tore me up!!!!
Séjour de 1 nuit en mars 2024
Réponse de GM le 2 avr. 2024
Please contact the hotel directly so we may address.

8/10 Bien

Allison

Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Nice place two stay only thing was our room was so hot and we had the ac all the way down! Overall staff was nice and hotel was nice
Séjour de 1 nuit en mars 2024
Réponse de GM le 2 avr. 2024
Thank you for recognizing our team.

6/10 Satisfaisant

perla

Séjour de 1 nuit en mars 2024
Réponse de GM le 18 avr. 2024
Thank you for your review

10/10 Excellent

Sergey

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Good
Séjour de 1 nuit en mars 2024
Réponse de Director of Operations le 26 mars 2024
Thank you for the review!

8/10 Bien

Rita

Les points forts : Propreté et personnel et service
The facility could use some updates. No in room microwave. Pool a little too cloudy. Overall clean! Yes I would recommend this facility.
Séjour de 3 nuits en mars 2024
Réponse de Director of Operations le 26 mars 2024
We truly appreciate your business and review! We hope to be of service to you again, in the near future.

6/10 Satisfaisant

Shelby

Les points forts : Personnel et service
This was a pretty average hotel. Nothing was super spectacular but it was somewhere to sleep. The rooms weren’t amazing, but the beds were comfortable. The AC didn’t work very well and we had it on 60. I didn’t sleep with a blanket on. lol The employees were kind, too. Security patrolling the parking lot was nice. If you’re just looking for a place to stay that isn’t a motel, go here.
Séjour de 2 nuits en mars 2024
Réponse de Director of Operations le 26 mars 2024
Glad to hear our beds were comfortable and to your liking. We do appreciate the kind words about our staff and security.

6/10 Satisfaisant

Doritha, Richmond

Voyage en groupe
Les points forts : Personnel et service
The hotel was nice overall. The lobby was very cold temperature wise. The dining I thought should have been free breakfast. Lots of traffic in the parking lot at night not feeling too safe. Great staff pleasant and friendly
Séjour de 4 nuits en mars 2024
Réponse de Director of Operations le 26 mars 2024
Thank you for the kind words about our staff. I do apologize for the lobby temperature, as the lobby door brings the temp down significantly.

2/10 Horrible

Jordan

Séjour de 1 nuit en mars 2024
Réponse de GM le 18 avr. 2024
Sorry your stay did not seem to go as expected.

2/10 Horrible

DAvian

Les points faibles : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Séjour de 3 nuits en mars 2024
Réponse de GM le 2 avr. 2024
I apologize your stay did not go as expected.

6/10 Satisfaisant

Christian

Les points faibles : Infrastructures et conditions de l’hébergement
Séjour de 1 nuit en mars 2024
Réponse de GM le 2 avr. 2024
We hope to do better on your next stay.

6/10 Satisfaisant

Brittany

Voyage en famille
Les points forts : Infrastructures et conditions de l’hébergement
The property is okay. There’s 21 floors and the elevators are extremely congested, prepare to wait a while to access the elevators. Room service would come by when out and take dirty towels , did not clean room or replace towels . You have to go to the lobby to retrieve towels daily. Other than that my kids enjoyed the indoor pool & I enjoyed happy hour at the Bar .
Séjour de 3 nuits en mars 2024
Réponse de GM le 2 avr. 2024
Thank you staying with us and letting me know of the issue with housekeeping. I apologize that you had to come down every day to refresh towels.

10/10 Excellent

B

Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Enjoyed my stay
Séjour de 1 nuit en mars 2024
Réponse de GM le 2 avr. 2024
Another great stay! Thank you

8/10 Bien

christina

Séjour de 3 nuits en mars 2024
Réponse de GM le 10 avr. 2024
Thank you for your review. Have a great rest of your week!

10/10 Excellent

Atem

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Cool
Séjour de 1 nuit en mars 2024
Réponse de GM le 2 avr. 2024
Thank you for the perfect score!

10/10 Excellent

Terence

Les points forts : Personnel et service et infrastructures et conditions de l’hébergement
I like it
Séjour de 2 nuits en mars 2024
Réponse de GM le 15 mars 2024
Thank you for the great review! Safe Travels

6/10 Satisfaisant

Latonya

Voyage en couple
The room was very nice and the view was good.
Séjour de 1 nuit en mars 2024
Réponse de GM le 12 mars 2024
I'm glad you enjoyed your stay. Safe Travels

6/10 Satisfaisant

Mireya

Séjour de 1 nuit en mars 2024
Réponse de GM le 2 avr. 2024
Thank you for your review

6/10 Satisfaisant

Francisco

Voyage en famille
Les points faibles : Propreté et infrastructures et conditions de l’hébergement
Y
Séjour de 1 nuit en mars 2024
Réponse de GM le 11 mars 2024
Thank you for your review. Safe Travels

8/10 Bien

Jessica

Séjour de 1 nuit en mars 2024
Réponse de GM le 2 avr. 2024
Thank you for the good review!

8/10 Bien

Tonia

Les points forts : Propreté, personnel et service, équipements
I loved the gym, the bar and the indoor pool. The gym had the same equipment as my gym at home, so it connected straight to my app. And the waitress at the bar and grill got my name immediately and called me by name Everytime she saw me. However, the air conditioner in my room was not working well, and I called them multiple times about it the first night, and finally just ask it to be fixed the next day. They worked on it but at 2 in the morning it quit again.
Réponse de GM le 11 mars 2024
Thank you for your review, I am glad you enjoyed your stay but would certainly like to apologize for not getting your ac to your liking, I have addressed this with our maintenance crew.Safe Travels

6/10 Satisfaisant

AIDA

Séjour de 4 nuits en février 2024
Réponse de GM le 6 mars 2024
Thank you for your review.

4/10 Médiocre

April

Les points faibles : Propreté et personnel et service
Séjour de 2 nuits en mars 2024
Réponse de GM le 6 mars 2024
Unfortunately it looks like your stay could have gone better. I hope a member of our team was able to assist.

6/10 Satisfaisant

Bronte

Voyage en couple
Les points forts : Propreté
Well we didn’t have any body wash the entire time we were there, and the cleaning people came into our room even though we had our do not disturb sign posted on the door. Figured since they came into our room that they would check everything, but no they didn’t. Secondly, person who checked us is did not seem to really be paying any attention to us at all. Didn’t clarify anything and just told us that the elevator is over there, and move onto the next customer. Thought that was very odd. Overall the room was clean and cozy. The view of the city was nice to look at during the night time.
Séjour de 2 nuits en mars 2024
Réponse de GM le 6 mars 2024
Thank you for letting me know of your arrival experience so that I may share with our team.

10/10 Excellent

Donal

Séjour de 2 nuits en février 2024
Réponse de GM le 2 avr. 2024
Appreciate the review!

2/10 Horrible

Anait

Voyage d’affaires
Les points faibles : Propreté, équipements, infrastructures et conditions de l’hébergement
The room wasn’t clean , elevator was shaking even room window was loos , I didn’t have time to change my hotel but for sure next time i am not staying in this place
Séjour de 2 nuits en février 2024
Réponse de GM le 6 mars 2024
I apologize that your stay was not satisfactory and hope that our team was able to assist.

10/10 Excellent

Dontae

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
W
Séjour de 4 nuits en février 2024
Réponse de GM le 27 févr. 2024
Love the review! Thank you

10/10 Excellent

Di Jonaie

Séjour de 1 nuit en février 2024
Réponse de GM le 2 avr. 2024
Thank you for the great review!

4/10 Médiocre

Jazmine

Voyage en couple
Les points faibles : Propreté, équipements, infrastructures et conditions de l’hébergement
Our room door wouldn’t close properly. We were able to open it without the room key. Only 1 elevator was working. We waited 15 minutes for the elevator. People were taking the stairs. The hallways were dirty and the hotel is ran down. The customer service was nice that’s about it.
Séjour de 1 nuit en février 2024
Réponse de GM le 26 févr. 2024
Thank you for letting us know about your experience. I hope that our team was able to fix any issues with your lock. Thank you for recognizing our service team as well.

2/10 Horrible

Ramon

Les points forts : Propreté
Les points faibles : Personnel et service et infrastructures et conditions de l’hébergement
Séjour de 1 nuit en février 2024
Réponse de GM le 21 févr. 2024
I apologize that your stay did not go as intended.

8/10 Bien

Andrew

Les points forts : Propreté et personnel et service
Les points faibles : Infrastructures et conditions de l’hébergement
Just not what I was expecting
Réponse de GM le 20 févr. 2024
Thank you for letting us know, we appreciate it.

8/10 Bien

Taylor

Voyage en groupe
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Beds were very comfy
Séjour de 1 nuit en février 2024
Réponse de GM le 20 févr. 2024
Thank you for your feedback, we appreciate it.

10/10 Excellent

Mark

Voyage d’affaires
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Excellent overall
Séjour de 2 nuits en février 2024
Réponse de GM le 15 févr. 2024
Thank you!