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Avis sur Holiday Inn & Suites Dallas-Addison, an IHG Hotel

3 out of 5
Holiday Inn & Suites Dallas-Addison, an IHG Hotel
4355 Beltway Dr, Addison, TX

Avis

7,8

Bien

Note des voyageurs de 10 (Excellent), d’après 397 avis sur 1002." "
Note des voyageurs de 8 (Bien), d’après 295 avis sur 1002." "
Note des voyageurs de 6 (Satisfaisant), d’après 144 avis sur 1002." "
Note des voyageurs de 4 (Médiocre), d’après 72 avis sur 1002." "
Note des voyageurs de 2 (Horrible), d’après 94 avis sur 1002." "

8,2/10

Propreté

8,2/10

Personnel et service

7,0/10

Équipements

7,8/10

Infrastructures et conditions de l’hébergement

7,6/10

Écoresponsabilité

Avis

8/10 Bien

Sandra

Voyage en famille
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Our stay was good, until Saturday night when a group of people were allowed in pool, they were very loud having a good time, but it was 2:30am. Needless to say we didn’t have a good night rest before heading back home.
Séjour de 2 nuits en avril 2024
Réponse de GM le 17 avr. 2024
Dear Sandra,We apologize for the disturbance you experienced. Your feedback is valuable, and we'll take measures to ensure a more peaceful environment for all guests in the future.Sincerely,Hotel General Manager.Holiday Inn & Suites Dallas-Addison, an IHG Hotel.

6/10 Satisfaisant

MOHSIN

Voyage d’affaires
Les points forts : Personnel et service et infrastructures et conditions de l’hébergement
The couch in the room didn’t had the correct cushions.
Séjour de 1 nuit en mars 2024
Réponse de GM le 28 mars 2024
Dear MOHSIN,We apologize for the inconvenience regarding the couch cushions. We apologize for the inconvenience regarding the couch cushions and we will make sure to address it promptly for improved guest comfort. Thank you for bringing this to our attention.Sincerely,Hotel General Manager.Holiday Inn & Suites Dallas-Addison, an IHG Hotel.

10/10 Excellent

Jennifer

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Séjour de 2 nuits en mars 2024
Réponse de GM le 27 mars 2024
Dear Jennifer,We're grateful for your high rating score for our hotel and value your support in making your stay enjoyable. Looking forward to welcoming you back in the future.Sincerely,Hotel General Manager.Holiday Inn & Suites Dallas-Addison, an IHG Hotel.

10/10 Excellent

Rita

Séjour de 2 nuits en février 2024
Réponse de GM le 20 mars 2024
Dear Rita,We sincerely value your positive rating score of our hotel. Your support means the world to us, and we're thrilled to have enhanced your stay. Looking forward to welcoming you back in the future!Sincerely,Hotel General Manager.Holiday Inn & Suites Dallas-Addison, an IHG Hotel.

2/10 Horrible

Shakeena

Les points forts : Personnel et service
Les points faibles : Propreté et infrastructures et conditions de l’hébergement
Staff was the best
Séjour de 2 nuits en février 2024
Réponse de GM le 17 févr. 2024
Hello Shakeena,We're thrilled to hear that our staff made your stay exceptional! Providing excellent service is our top priority, and we're glad we could exceed your expectations. Your kind words will be shared with our team as they strive to deliver outstanding experiences to all our guests. We look forward to welcoming you back for another wonderful stay soon!Sincerely,Hotel General Manager.Holiday Inn & Suites Dallas-Addison, an IHG Hotel.

8/10 Bien

Salvador

Séjour de 4 nuits en janvier 2024
Réponse de GM le 18 janv. 2024
Dear Salvador,Thank you for rating our hotel highly. We appreciate your support and are happy to have made your stay enjoyable. We hope to see you again in the future.Sincerely,Hotel General Manager.Holiday Inn & Suites Dallas-Addison, an IHG Hotel.

8/10 Bien

Paul

Séjour de 1 nuit en décembre 2023
Réponse de GM le 6 janv. 2024
Dear Paul,We're grateful for your excellent rating score and value your patronage. Your satisfaction is our priority, and we look forward to welcoming you back on future visits.Sincerely,Hotel General Manager.Holiday Inn & Suites Dallas-Addison, an IHG Hotel.

8/10 Bien

Yasufumi

Séjour de 3 nuits en décembre 2023
Réponse de GM le 2 janv. 2024
Hello Yasufumi,We extend our gratitude for your positive rating score of our hotel. Your support is greatly valued, and we're thrilled to have contributed to your enjoyable stay. We eagerly anticipate the opportunity to welcome you back in the future.Sincerely,Hotel General Manager.Holiday Inn & Suites Dallas-Addison, an IHG Hotel.

10/10 Excellent

Allen

Voyage en famille
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Séjour de 1 nuit en décembre 2023
Réponse de GM le 1 janv. 2024
Dear Allen,Thank you for rating our hotel highly. We appreciate your support and are happy to have made your stay enjoyable. We hope to see you again in the future.Sincerely,Hotel General Manager.Holiday Inn & Suites Dallas-Addison, an IHG Hotel.

10/10 Excellent

Mary

Voyage d’affaires
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Had a great stay! Front desk clerk was friendly.
Séjour de 1 nuit en décembre 2023
Réponse de GM le 19 déc. 2023
Dear Mary,We're delighted to hear you had a great stay with us! Our friendly staff is here to ensure your comfort and satisfaction. We look forward to welcoming you back for another enjoyable visit.Sincerely,Hotel General Manager.Holiday Inn & Suites Dallas-Addison, an IHG Hotel.

8/10 Bien

Joseph

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Séjour de 1 nuit en décembre 2023
Réponse de GM le 16 déc. 2023
Dear Joseph,We're grateful for your high rating score of our hotel and value your support in making your stay enjoyable. We look forward to the opportunity to welcome you back in the future.Sincerely,Hotel General Manager.Holiday Inn & Suites Dallas-Addison, an IHG Hotel.

10/10 Excellent

Maci

Séjour de 1 nuit en décembre 2023
Réponse de GM le 15 déc. 2023
Dear Maci,Thank you for rating our hotel highly. We appreciate your support and are happy to have made your stay enjoyable. We hope to see you again in the future.Sincerely,Hotel General Manager.Holiday Inn & Suites Dallas-Addison, an IHG Hotel.

10/10 Excellent

Nina

Séjour de 1 nuit en décembre 2023
Réponse de GM le 2 janv. 2024
Dear Nina,Thank you for rating our hotel highly. We appreciate your support and are happy to have made your stay enjoyable. We hope to see you again in the future.Sincerely,Hotel General Manager.Holiday Inn & Suites Dallas-Addison, an IHG Hotel.

2/10 Horrible

John

Voyage d’affaires, Voyage en couple
Les points forts : Propreté et infrastructures et conditions de l’hébergement
Les points faibles : Personnel et service et équipements
No wash clothes, front desk stated they told house keeping none brought to the room. No hot water for a morning shower, unaccepyable.
Séjour de 1 nuit en novembre 2023
Réponse de GM le 28 nov. 2023
Hey John,We sincerely apologize for the issues you encountered during your stay, including the missing washcloths and lack of hot water. This falls below our usual standards, and we are addressing these concerns with our housekeeping and maintenance teams to prevent future occurrences. Your feedback is invaluable, and we appreciate your understanding.Sincerely,Hotel General Manager.Holiday Inn & Suites Dallas-Addison, an IHG Hotel.

10/10 Excellent

Christopher

Séjour de 1 nuit en septembre 2023
Réponse de GM le 13 déc. 2023
Dear Christopher,Thank you for rating our hotel highly. We appreciate your support and are happy to have made your stay enjoyable. We hope to see you again in the future.Sincerely,Hotel General Manager.Holiday Inn & Suites Dallas-Addison, an IHG Hotel.

10/10 Excellent

Juwan

Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Thank you for the great experience @ holiday inn
Séjour de 2 nuits en octobre 2023
Réponse de GM le 14 nov. 2023
Dear Juwan,You're very welcome! We're thrilled to hear that you had a great experience at Holiday Inn. Your satisfaction is our goal, and we look forward to welcoming you back for more wonderful stays in the future. Thank you for choosing us!Sincerely,Hotel General Manager.Holiday Inn & Suites Dallas-Addison, an IHG Hotel.

2/10 Horrible

Kimberly

Voyage en couple
Les points faibles : Équipements et infrastructures et conditions de l’hébergement
NO HOT WATER throughout hotel; cold breakfast (eggs sausage pancakes); microwave shuts off before timer is finished; elevator so jerky it's a whiplash waiting to happen
Séjour de 1 nuit en novembre 2023
Réponse de GM le 11 nov. 2023
Hey Kimberly,We sincerely apologize for the inconveniences you encountered during your stay, including the hot water issue, breakfast quality, and equipment concerns. Your feedback is essential, and we'll work to improve these aspects for a more comfortable experience. Thank you for sharing your comments with us.Sincerely,Hotel General Manager.Holiday Inn & Suites Dallas-Addison, an IHG Hotel.

10/10 Excellent

Mark

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Decent property and comfortable room, only stayed one night.
Séjour de 1 nuit en novembre 2023
Réponse de GM le 9 nov. 2023
Dear Mark,We're delighted to hear you had a comfortable stay with us! Your positive feedback is greatly appreciated, and we hope to welcome you back for another pleasant experience in the future. Safe travels!Sincerely,Hotel General Manager.Holiday Inn & Suites Dallas-Addison, an IHG Hotel.

2/10 Horrible

altaf

Voyage en famille avec de jeunes enfants
Would not recommend my family & friends. This property is not suitable for holiday inn. Really terrible smell and it’s not welcoming. It’s real nasty smell all over the place. Rooms smell horrible
Séjour de 1 nuit en novembre 2023
Réponse de GM le 6 nov. 2023
Hey Altaf,We're truly sorry to hear about your negative experience at our property. Your feedback is concerning, and we take it seriously. Rest assured, we will investigate and address the odor issue promptly to create a more welcoming and pleasant environment for our guests. We apologize for any inconvenience caused and appreciate your input as we strive to improve our accommodations.Sincerely,Hotel General Manager.Holiday Inn & Suites Dallas-Addison, an IHG Hotel.

8/10 Bien

Kimberly

Voyage d’affaires, Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
This is a nice quiet property tucked into a nice neighborhood. The elevator needed service. It hopped when it stopped which was unnerving.
Séjour de 1 nuit en novembre 2023
Réponse de GM le 5 nov. 2023
Hello Kimberly,We're pleased to hear that you found our property nice and situated in a quiet neighborhood. We apologize for any inconvenience caused by the elevator issue, and we'll address it promptly to ensure a smoother experience for our guests. Thank you for your valuable feedback.Sincerely,Hotel General Manager.Holiday Inn & Suites Dallas-Addison, an IHG Hotel.

10/10 Excellent

Marci

Voyage en groupe
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Close to several restaurants. Didn’t like all the road construction in the area.
Séjour de 1 nuit en octobre 2023
Réponse de GM le 31 oct. 2023
Dear Marci,Thank you for highlighting our convenient location near restaurants. We apologize for any inconvenience caused by the road construction in the area, which is beyond our control. We hope you'll visit us again, and we appreciate your understanding.Sincerely,Hotel General Manager.Holiday Inn & Suites Dallas-Addison, an IHG Hotel.

8/10 Bien

Chante

Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Nice room,
Séjour de 1 nuit en octobre 2023
Réponse de GM le 16 oct. 2023
Dear Chante,We're delighted to hear you enjoyed your room! Your satisfaction is our priority, and we hope to welcome you back soon.Sincerely,Hotel General Manager.Holiday Inn & Suites Dallas-Addison, an IHG Hotel.

8/10 Bien

Krystaley

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Séjour de 1 nuit en octobre 2023
Réponse de GM le 17 oct. 2023
Dear Krystaley,Thank you for rating our hotel highly. We appreciate your support and are happy to have made your stay enjoyable. We hope to see you again in the future.Sincerely,Hotel General Manager.Holiday Inn & Suites Dallas-Addison, an IHG Hotel.

10/10 Excellent

Daryan

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
great
Réponse de GM le 11 oct. 2023
Dear Daryan,We're delighted you had a great stay with us! Your positive feedback means the world to us.Sincerely,Hotel General Manager.Holiday Inn & Suites Dallas-Addison, an IHG Hotel.

6/10 Satisfaisant

Sylvia

Séjour de 1 nuit en septembre 2023
Réponse de GM le 22 oct. 2023
Dear Sylvia,We're grateful for your excellent rating score and support, and we're thrilled to have enhanced your stay. We look forward to welcoming you back soon.Sincerely,Hotel General Manager.Holiday Inn & Suites Dallas-Addison, an IHG Hotel.

8/10 Bien

Rei

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Séjour de 2 nuits en septembre 2023
Réponse de GM le 30 sept. 2023
Dear Rei,Thank you for rating our hotel highly. We appreciate your support and are happy to have made your stay enjoyable. We hope to see you again in the future.Sincerely,Hotel General Manager.Holiday Inn & Suites Dallas-Addison, an IHG Hotel.

2/10 Horrible

Jasmine

Les points faibles : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Séjour de 1 nuit en septembre 2023
Réponse de GM le 28 sept. 2023
Hey Jasmine,Thank you for taking the time to rate your stay. We're sorry to hear it fell short of your expectations. Our commitment is to provide exceptional experiences, and we're determined to rectify this and ensure your next visit exceeds your expectations.Sincerely,Hotel General Manager.Holiday Inn & Suites Dallas-Addison, an IHG Hotel.

10/10 Excellent

Robert

Séjour de 1 nuit en septembre 2023
Réponse de GM le 26 sept. 2023
Dear Robert,Thank you for rating score our hotel highly. We appreciate your support and are happy to have made your stay enjoyable. We hope to see you again in the future.Sincerely,Hotel General Manager.Holiday Inn & Suites Dallas-Addison, an IHG Hotel.

8/10 Bien

Isabel

Voyage en famille
Les points forts : Confort de la chambre
Séjour de 2 nuits en septembre 2023
Réponse de GM le 14 sept. 2023
Dear Isabel,We're grateful for your positive hotel rating score and delighted to have contributed to your enjoyable stay. Your support is greatly appreciated, and we look forward to welcoming you back in the future.Sincerely,Hotel General Manager.Holiday Inn & Suites Dallas-Addison, an IHG Hotel.

10/10 Excellent

Gem May

Voyage en famille
Les points forts : Propreté et équipements
Clean facility
Séjour de 1 nuit en septembre 2023
Réponse de GM le 13 sept. 2023
Dear Gem May,We appreciate your kind words and are pleased to hear you found our facility clean. We hope to host you again soon.Sincerely,Hotel General Manager.Holiday Inn & Suites Dallas-Addison, an IHG Hotel.

10/10 Excellent

Oscar

Voyage en famille
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Great customer service
Réponse de GM le 10 sept. 2023
Dear Oscar,Thank you for your kind words about our customer service! We're thrilled to hear you had a great experience with us, and we're committed to providing exceptional service to all our guests. We can't wait to welcome you back for another enjoyable stay.Sincerely,Hotel General Manager.Holiday Inn & Suites Dallas-Addison, an IHG Hotel.

2/10 Horrible

Marc

Les points faibles : Personnel et service
Refund for reservation receptionist canceled.
Hotels.com allowed me to book a room for the night of September 2nd as well as charge me that night for 126.55 even though the receptionist said they had no rooms available and would be canceling the reservation. My bank statement reflects being fully charged for a “stay” at the Holiday Inn & Suites Dallas-Addison. I need my 126.55$ back that was at this point stolen from me for a reservation the receptionist decided to cancel due to be being “fully booked” even though hotels.com let me get a reservation
Séjour de 1 nuit en septembre 2023
Réponse de GM le 6 sept. 2023
Hello Marc,We apologize for any inconvenience you experienced with your reservation. We understand your frustration and will work diligently to rectify this issue promptly. Please contact our customer service team or Hotels.com directly to initiate the refund process for the erroneous charge. We appreciate your understanding and hope to have the opportunity to provide a better experience in the future. Thank you for bringing this matter to our attention.Sincerely,Hotel General Manager.Holiday Inn & Suites Dallas-Addison, an IHG Hotel.

8/10 Bien

Jo

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
The television was impossible to find local stations-no impossible to find.
Séjour de 2 nuits en août 2023
Réponse de GM le 31 août 2023
Dear Jo,We apologize for the inconvenience you faced with the television's local stations. Your feedback is noted, and we'll strive to enhance the TV setup for a smoother experience during your next stay. Thank you for bringing this to our attention, and we look forward to improving your future visits.Sincerely,Hotel General Manager.Holiday Inn & Suites Dallas-Addison, an IHG Hotel.

4/10 Médiocre

Daniel

Many problems. A mangled food order. Musty smell through many parts of the building. A toilet that flushed reluctantly. Waste basket too small. Not a happy experience.
Séjour de 2 nuits en août 2023
Réponse de GM le 11 août 2023
Hello Daniel,We apologize for the issues you encountered during your stay. Your feedback is important, and we're actively addressing these concerns to ensure a more pleasant experience for our guests in the future.Sincerely,Hotel General Manager.Holiday Inn & Suites Dallas-Addison, an IHG Hotel.

10/10 Excellent

Vicente

Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
EXCELENTE SERVICIO
Séjour de 2 nuits en juillet 2023
Réponse de GM le 8 août 2023
Dear Vicente,Thank you for your kind feedback! We're delighted to have provided you with excellent service during your stay.Sincerely,Hotel General Manager.Holiday Inn & Suites Dallas-Addison, an IHG Hotel.

6/10 Satisfaisant

Jay

Les points forts : Personnel et service
There were crickets in the room and hallway. The window AC was blowing straight at the beds so it was not very comfortable.
Séjour de 3 nuits en juillet 2023
Réponse de GM le 6 août 2023
Dear Jay,We apologize for the inconvenience caused during your stay. Our team will address the issue with crickets and the AC placement to ensure a more comfortable experience for all our guests. We appreciate your feedback and hope you'll give us another chance to provide a better stay in the future.Sincerely,Hotel General Manager.Holiday Inn & Suites Dallas-Addison, an IHG Hotel.

6/10 Satisfaisant

Susan

Voyage d’affaires
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Nothing really stood out it was just an average hotel
Séjour de 4 nuits en juillet 2023
Réponse de GM le 27 juil. 2023
Hello Susan,Thank you for your feedback. We will use your comments to continually improve our services and strive to exceed your expectations on your next visit.Sincerely,Hotel General Manager.Holiday Inn & Suites Dallas-Addison, an IHG Hotel.

8/10 Bien

Joshua

Les points faibles : Propreté et infrastructures et conditions de l’hébergement
Séjour de 2 nuits en juin 2023
Réponse de GM le 28 juin 2023
Dear Joshua,We sincerely appreciate your positive rating score for our hotel. Your support means a lot to us, and we are delighted to have provided you with a memorable stay. We eagerly anticipate the opportunity to welcome you again and provide you with exceptional service.Sincerely,Hotel General Manager.Holiday Inn & Suites Dallas-Addison, an IHG Hotel.

2/10 Horrible

Voyageur vérifié

Voyage d’affaires
Les points faibles : Propreté et infrastructures et conditions de l’hébergement
Old hotel that needs a good makeover
Séjour de 3 nuits en juin 2023
Réponse de GM le 27 juin 2023
Hello Anonymous,We appreciate your feedback regarding our hotel. We are constantly working towards improving and updating our facilities to enhance the overall guest experience. Thank you for bringing this to our attention.Sincerely,Hotel General Manager.Holiday Inn & Suites Dallas-Addison, an IHG Hotel.

10/10 Excellent

R Towery

Voyage d’affaires
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Séjour de 3 nuits en juin 2023
Réponse de GM le 26 juin 2023
Dear R Towery,Thank you very much for taking the time to give our hotel a great rating score. We are grateful for your support and appreciate your kind words. It is our pleasure to provide you with a wonderful stay and we look forward to welcoming you back in the future.Sincerely,Hotel General Manager.Holiday Inn & Suites Dallas-Addison, an IHG Hotel.

10/10 Excellent

Vanessa

Voyage en famille
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
We spent the night on June 10th. We were offered wings, burgers, chicken strips, we bought food from there and their food was delicious.
Séjour de 1 nuit en juin 2023
Réponse de GM le 17 juin 2023
Hello Vanessa,We're thrilled to hear that you enjoyed our delicious wings, burgers, and chicken strips during your stay! We appreciate your kind review and hope to welcome you back for another satisfying culinary experience soon.Sincerely,Hotel General Manager.Holiday Inn & Suites Dallas-Addison, an IHG Hotel.

8/10 Bien

HYEON-JOONG

Voyage en famille avec de jeunes enfants
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Location is good, except road construction around the property makes it hard to navigate around.
Séjour de 1 nuit en juin 2023
Réponse de GM le 9 juin 2023
Hello Hyeonjoong,We're glad you liked the location of our property. We apologize for any inconvenience caused by the road construction and appreciate your understanding during this temporary situation.Sincerely,Hotel General Manager.Holiday Inn & Suites Dallas-Addison, an IHG Hotel.

10/10 Excellent

Matthew

Séjour de 1 nuit en mai 2023
Réponse de GM le 2 juin 2023
Dear Matthew,We appreciate your positive rating score and kind words. Thank you for your support, and we hope to welcome you back soon for another wonderful stay.Sincerely,Hotel General Manager.Holiday Inn & Suites Dallas-Addison, an IHG Hotel.

4/10 Médiocre

LaTarra

Voyage en famille
Les points forts : Personnel et service
Les points faibles : Propreté et infrastructures et conditions de l’hébergement
The staff was very friendly. The property is very outdated. There are bugs near the refrigerator. I left after one night. I won't return.
Séjour de 2 nuits en mai 2023
Réponse de GM le 24 mai 2023
Hello LaTarra,Thank you for your feedback regarding our friendly staff. We apologize for any inconvenience caused by the outdated property and the presence of bugs. We take your concerns seriously and will address them to improve the overall experience for our guests.Sincerely,Hotel General Manager.Holiday Inn & Suites Dallas-Addison, an IHG Hotel.

10/10 Excellent

Zandra

Voyage en famille
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Very nice hotel, clean and friendly staff.
Séjour de 1 nuit en mai 2023
Réponse de GM le 20 mai 2023
Dear Zandar,Thank you for your review! We're delighted to hear that you found our hotel to be very nice, with clean facilities and a friendly staff. We appreciate your feedback and hope to have the opportunity to serve you again in the future.Sincerely,Hotel General Manager.Holiday Inn & Suites Dallas-Addison, an IHG Hotel.

10/10 Excellent

Jason

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Very clean and comfortable
Séjour de 2 nuits en mai 2023
Réponse de GM le 16 mai 2023
Dear Jason,Thank you for your feedback! We're delighted to hear that you found our accommodations to be very clean and comfortable. Providing a pleasant and enjoyable experience for our guests is our top priority, and we look forward to hosting you again in the future.Sincerely,Hotel General Manager.Holiday Inn & Suites Dallas-Addison, an IHG Hotel.

4/10 Médiocre

Jeff

Voyage en famille, Voyage d’affaires
Les points forts : Personnel et service, équipements, infrastructures et conditions de l’hébergement
Les points faibles : Propreté
Everyone was good front desk area was great room we spent 20 mins cleaning toilet mirrors and tub
Séjour de 1 nuit en mai 2023
Réponse de GM le 6 mai 2023
Hello Jeff,Thank you for your feedback regarding your recent stay with us. We apologize for any cleanliness issues you experienced in your room and will work with our housekeeping team to ensure that all rooms are thoroughly cleaned and inspected before guest arrival. We appreciate your patronage and hope to have the opportunity to provide you with a better experience in the future.Sincerely,Hotel General Manager.Holiday Inn & Suites Dallas-Addison, an IHG Hotel.

6/10 Satisfaisant

Valeria, Tyler

Voyage en famille avec de jeunes enfants
Les points forts : Personnel et service et équipements
Les points faibles : Propreté
Not very clean, my sink was not draining well, and a lot of stains everywhere!
Séjour de 1 nuit en avril 2023
Réponse de GM le 2 mai 2023
Hello Valeria,We are sorry to hear about your experience with us and apologize for the issues you encountered such as a sink that was not draining well and stains in your room. We take cleanliness very seriously and will work to address these matters with our team to ensure that our guests have a comfortable and enjoyable stay with us. Thank you for your feedback, and we hope to have the opportunity to provide you with an improved experience in the future.Sincerely,Hotel General Manager.Holiday Inn & Suites Dallas-Addison, an IHG Hotel.

8/10 Bien

Hussain

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
👍
Séjour de 3 nuits en avril 2023
Réponse de GM le 30 avr. 2023
Hello Hussain,Thank you for taking the time to give our hotel a great rating. Your feedback is highly appreciated.Sincerely,Hotel General Manager.Holiday Inn & Suites Dallas-Addison, an IHG Hotel.

10/10 Excellent

Eliseo

Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Great people. The facilities are OK The treasure of the facility is their people, Great staff
Séjour de 1 nuit en avril 2023
Réponse de GM le 23 avr. 2023
Dear Eliseo,Thank you for taking the time to share your positive experience at our hotel. We are delighted to hear that you found our staff to be great and that they made a positive impact on your stay. While we are happy to hear that you enjoyed our facilities, we will strive to continue improving to exceed your expectations in the future.At our hotel, we believe that our team members are our greatest asset, and we are proud to have such great staff. Thank you for choosing our hotel, and we hope to welcome you back soon.Sincerely,Hotel General Manager.Holiday Inn & Suites Dallas-Addison, an IHG Hotel.