4/10
The cabin is very close to Cumberland Mountain State Park. It is roomy and has everything needed for an enjoyable stay, which I wish we could have had.
Communication with the property owner was AWFUL. We had 5 people and bedding was provided for 4. We begged for 2 days for a set of twin sheets. There was a gas leak. All communication through app was generic and seemed to go through a call/messaging center which never addressed the issues but promised to. A gas company technician was sent to the property but I was expected to manage their visit from a distance - owner did not provide entry information or access to all parts of the property. Gas technician said the property failed his tests, so he had to shut off the gas. I ended up taking home wet laundry because the gas dryer no longer functioned. We kept fans running so we would not get sick.
Property owner Stevens Realty LLC will not return calls or respond to messages with any remedies. Cleaning deposit has not been removed from my pending credit card charges 48 hours after checkout.
I spent most of this stay trying to get sheets and remedies to a gas leak when I was hoping to spend a few days enjoying extended family.
I have asked through email, app, and phone calls for assistance along the way and a remedy after the stay. No response except a request for a good review and instructions on how to clean up at checkout.
Completely ridiculous.



Sharon
Séjour de 2 nuits en juillet 2025