5 piscines extérieures, parasols de plage, chaises longues
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Avis sur Allegro Cozumel All Inclusive

3.5 out of 5
Allegro Cozumel All Inclusive
Kilometro 16.5 Carretera Costera Sur, Cozumel, QROO

Avis

7,8

Bien

Note des voyageurs de 10 (Excellent), d’après 358 avis sur 1003." "
Note des voyageurs de 8 (Bien), d’après 317 avis sur 1003." "
Note des voyageurs de 6 (Satisfaisant), d’après 172 avis sur 1003." "
Note des voyageurs de 4 (Médiocre), d’après 87 avis sur 1003." "
Note des voyageurs de 2 (Horrible), d’après 69 avis sur 1003." "

8,6/10

Propreté

8,4/10

Personnel et service

7,6/10

Équipements

8,0/10

Infrastructures et conditions de l’hébergement

8,4/10

Écoresponsabilité

Avis

10/10 Excellent

Pierre-Antoine

Voyage en famille avec de jeunes enfants
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Friendly personnel, clean environment, groomed site
Séjour de 7 nuits en janvier 2023
Réponse de Allegro Cozumel le 22 janv. 2023
Thank you for your insights following your recent visit. We always look for ways to improve and your comments are crucial to our future success

8/10 Bien

Voyageur vérifié

Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Nous avions une chambre premium près de la plage. Nous bien aimé avoir un accès à un resto pour les déjeuners avec vue sur la mer. Endroit tranquille, nous avons aimé la nourriture, les drinks et en particulier les très belles plongées avec le centre de plongée, facile d'accès car situé directement sur le site de l'hotel. Le personnel était très courtois et les jardins de l'hotel sont magnifiques.
Séjour de 7 nuits en juin 2022
Réponse de Allegro Cozumel le 14 juil. 2022
Nous tenons à vous exprimer notre gratitude pour vos commentaires sur votre récente visite, ceux-ci nous permettent de comprendre le ressenti de nos clients par rapport à nos services. Notre but principal est de garantir la totale satisfaction de notre clientèle et nous sommes ravis de lire que vos vacances au sein de notre ont été si agréables. Nous nous efforçons d'assurer de très hauts standards de service afin de garantir que nos clients repartent avec de merveilleux souvenirs de leur séjour parmi nous.

8/10 Bien

Simon

Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Bon resort qualité prix. Ideal pour faire de la plongée si votre centre de plongé vient vous chercher au quai. Je vous recommande Cozudive pour vos plongée. Cela vous évite de retourner en ville pour revenir plonger en face de l'hôtel
Séjour de 5 nuits en janvier 2022
Réponse de Allegro Cozumel le 8 févr. 2022
We are thrilled you enjoyed your recent stay with us. Thank you for making us your choice hotel when visiting the area. We look forward to welcoming you back again very soon.

8/10 Bien

Jean

Voyage d’affaires
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Séjour très agréable! Excellent rapport qualité prix. Une mention spéciale au service hors-pair pour la plongée sous-marine!
Séjour de 7 nuits en janvier 2022
Réponse de Allegro Cozumel le 19 janv. 2022
Dear guest. We are happy that you enjoyed your days with us and we look forward to serving you with the entire staff in the near future.

8/10 Bien

Marina

Voyage en famille
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Hotel très bien avec des enfants
Hotel très bien avec des enfants. Le parc aquatique est génial. Le cadre est tres sympa. Le personnel est tres agréable et serviable à l exception d Astrid (propos discriminatoires). Les restaurants a la carte sont fermés seulement buffet ouvert. Je recommande cet hotel pour des parents avec des jeunes enfants
Séjour de 1 nuit en février 2021
Réponse de Guest experience manager le 15 mars 2021
Nous sommes vraiment désolés d'apprendre que nous n'avons pas répondu à vos attentes. Tous nos hôtes sont importants pour nous. Quelle que soit la nationalité. Nous nous excusons.

10/10 Excellent

Alicia Marie, Wall Lake

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Séjour de 6 nuits en avril 2024

10/10 Excellent

Lisa

Voyage en groupe
Les points forts : Équipements
Staff and property were wonderful!
Séjour de 1 nuit en avril 2024
Réponse de Allegro Cozumel le 22 avr. 2024
Thank you very much for sharing this great review of your recent stay. We are thrilled that you have enjoyed your stay and certainly agree that our dedicated staff plays a key role to our guests' overall experience.

8/10 Bien

Ann, Puyallup

Voyage en famille
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
The staff were all very polite and helpful. Our room was a bit small as there was less than a foot between the two beds, but we were only in our room to sleep and shower.
Séjour de 6 nuits en avril 2024
Réponse de Allegro Cozumel le 22 avr. 2024
Thank you very much for the time you spent to share your personal impressions of your stay at our hotel.We always welcome feedback, as it allows us to continually improve the experience we create for our guests.

10/10 Excellent

Patrick Michael

Voyage en famille avec de jeunes enfants, Voyage en famille
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Beautiful resort and staff are amazing. Food was ok and specialty restaurant were hard to get into.
Séjour de 5 nuits en février 2024
Réponse de Allegro Cozumel le 20 avr. 2024
We strongly believe that there is always room for improvement and your comments will assist our team in their continuous efforts aimed at meeting our guests' expectations, therefore we greatly appreciate the time you took out of your day to share.

10/10 Excellent

James

Voyage en famille
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Great place to stay!
Séjour de 7 nuits en avril 2024
Réponse de Allegro Cozumel le 16 avr. 2024
Thank you very much for leaving these wonderful comments, we are delighted that you enjoyed your stay among us and we look forward to serving you again in the future.

6/10 Satisfaisant

Rose

Voyage en couple
Les points forts : Propreté et personnel et service
Too mich walking. Difficult for older peopl
Séjour de 5 nuits en avril 2024
Réponse de Allegro Cozumel le 15 avr. 2024
Thank you very much for the time you spent to share your personal impressions.We always welcome feedback. Please accept our sincerest apologies for failing to make your stay with us a perfect moment of relaxation.

10/10 Excellent

gregory edward

Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Loved the premium upgrade
Séjour de 7 nuits en avril 2024
Réponse de Allegro Cozumel le 15 avr. 2024
We would like to express our gratitude for the comments you made about your recent visit. They help us to understand how our guests experience their stay with us. Thank you very much for leaving these wonderful comments, we are delighted that you enjoyed..

10/10 Excellent

Kristin

Voyage en famille, Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Gorgeous property and views of the beach. Very relaxing and comfortable! The staff were all very friendly and it was very easy to get a taxi to take us into town and then back again. We will definitely be returning someday!!
Séjour de 5 nuits en avril 2024
Réponse de Allegro Cozumel le 11 avr. 2024
We would like to express our gratitude for the comments you made about your recent visit. They help us to understand how our guests experience their stay with us. It is always our goal to achieve maximum customer satisfaction and we are delighted to hear that your holiday was an enjoyable one.

10/10 Excellent

William

Voyage en famille, Voyage en groupe
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
The staff were friendly and helpful anytime we needed help. Plenty of choices on food.
Séjour de 4 nuits en avril 2024
Réponse de Allegro Cozumel le 8 avr. 2024
We greatly appreciate the time you spent to share your recent holiday experience at our hotel and we thank you for your kind recommendation.

6/10 Satisfaisant

Chadrick, Rosharon

Voyage en famille
Les points faibles : Infrastructures et conditions de l’hébergement
The rooms and bathroom was extremely small.
Séjour de 3 nuits en mars 2024
Réponse de Allegro Cozumel le 8 avr. 2024
Thank you for the time you took out of your day to share your comments regarding your recent stay in our hotel. Please accept our sincerest apologies for failing to make your stay with us a perfect moment of relaxation

10/10 Excellent

Evelin Ruíz

Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
La playa muy tranquila y el entorno
Séjour de 4 nuits en avril 2024
Réponse de Allegro Cozumel le 11 avr. 2024
Siempre nos resulta agradable saber que nuestros huéspedes han regresado a sus casas con grandes recuerdos de sus vacaciones y estamos muy agradecidos por el tiempo y el esfuerzo que ha dedicado en compartir su experiencia

10/10 Excellent

James

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Staff were friendly and I enjoyed my time here. Already planning on coming back later this year. Luis was outstanding in the bar.
Séjour de 3 nuits en avril 2024
Réponse de Allegro Cozumel le 5 avr. 2024
We would like to express our gratitude for the comments you made about your recent visit. They help us to understand how our guests experience their stay with us. It is always our goal to achieve maximum customer satisfaction and we are delighted to hear that your holiday was an enjoyable one. We continuously strive to deliver high standards and to ensure that all our guests leave with beautiful vacation memories.

8/10 Bien

James Albert

Les points forts : Propreté et personnel et service
Séjour de 5 nuits en mars 2024
Réponse de Allegro Cozumel le 6 avr. 2024
Thank you for your insights following your recent visit. We always look for ways to improve and your comments are crucial to our future success.

4/10 Médiocre

Daniel

Voyage en famille
Les points faibles : Personnel et service, équipements, infrastructures et conditions de l’hébergement
No vale lo que cuesta. Tienen 1 solo restaurant para comida. En general la comida es bastante mala. Cuartos muy pequeños. He estado en otros hoteles que por este precio si lo valen, no volvería aqui. Check in pésimo por la atencion del personal
Réponse de Allegro Cozumel le 11 avr. 2024
Estamos muy decepcionados al leer sus comentarios sobre su estancia en nuestro hotel. Somos conscientes de que, lamentablemente, un perdón no cambiará el resultado de su experiencia en esta ocasión, aunque le pedimos, por favor, que acepte nuestras más sinceras disculpas.

6/10 Satisfaisant

Kyle

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Séjour de 6 nuits en mars 2024
Réponse de Allegro Cozumel le 4 avr. 2024
We strongly believe that there is always room for improvement and your comments will assist our team in their continuous efforts aimed at meeting our guests' expectations, therefore we greatly appreciate the time you took out of your day to share. Please accept our sincerest apologies for failing to make your stay with us a perfect moment of relaxation.

2/10 Horrible

Brent

Voyage en couple
Les points faibles : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
No Air Conditioning in rooms
Séjour de 6 nuits en mars 2024
Réponse de Allegro Cozumel le 2 avr. 2024
Although we are quite surprised and dismayed by the content of your review regarding your holiday, please be assured that your comments have been addressed and reviewed by the entire hotel team, we would like to take this opportunity to clarify certain aspects of your feedback in order to communicate them appropriately. All of our rooms have air conditioning, however you were attended to as you stated that your room did not reach the temperature you desired and a change was made along with follow-up that you requested. We strongly believe that there is always room for improvement, Please accept our most sincere apologies for not making your stay with us a perfect moment of relaxation.

10/10 Excellent

John

Voyage en famille
Les points forts : Personnel et service et équipements
Room was clean, AC was great in rooms, lots of hot water, no bugs or mosquitoes, beds comfortable, wifi excellent all over the property, the staff were extremely friendly and helpful. Location to dive sites was great. Taxi to town: $20; airport: $35. Great place for those with kids, disabilities, elderly, teenagers. I only saw 1 mosquito the whole week. The Hibachi, Italian, and Mexican restaurant were all good, but you need to sign up at 9:30 to reserve a spot - probably not a great place for kids. Food at buffet was 3 stars but you could always find something good and was very clean. We stayed 8 days and never got sick. Asian and Italian reservations were too late 6 or 9. I wish that the hotel let other scuba diving outfits use their doc. Ours had to land on the beach just outside their area. TV only had 2-3 English stations. Remote worked terribly. Gift shop didn't have much people would want. Need more snack and drink options.
Séjour de 7 nuits en mars 2024
Réponse de Allegro Cozumel le 2 avr. 2024
Thank you very much for the time you spent to share your personal impressions of your stay.We always welcome feedback, as it allows us to continually improve the experience we create for our guests.

6/10 Satisfaisant

Kaley Coty

Voyage en famille
Les points forts : Propreté et personnel et service
Pros: Staff were helpful and attentive. Rooms a little dated but clean. Grounds were taken care of. Pools were great and beach awesome. Cons: The entertainment was decent but it lasted until 11pm and was extremely loud and heard from our room which was unit 32. Wouldn’t recommend staying on that side of the resort. We have a 5 year old and 8 year old and we had to use a sound machine to try and drown out the sound. Really disliked the fact you could only eat at one of the three restaurants only three times if you were there for a week. Other than that, you ate buffet food for breakfast, lunch and dinner. You had to be down at the front desk before 9:30am to stand in line to make reservations for the restaurants. Stood in line for about 45 minutes which was ridiculous. The buffet food was mediocre and it got really old eating it so much. They didn’t have real fruit juice so all the mixed drinks were like sugar water. I never found a cocktail I enjoyed. No real cream for coffee. Toaster was broke and not replaced the following day. We won’t be returning mainly because of the food and limited restaurant dining. This is an inclusive resort but they did have tip jars so advice for future guests is to consider tipping. They do work very hard and greatly appreciate it.
Séjour de 7 nuits en mars 2024
Réponse de Allegro Cozumel le 1 avr. 2024
Our guests' comments provide us with an opportunity to see our hotel through their eyes giving us insight into any service that may have room for improvement to enhance our future guests' stay among us, therefore we are grateful for the time you spent to share a review of your personal experience in the hotel. Please accept our sincerest apologies

10/10 Excellent

Socorro

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Séjour de 4 nuits en mars 2024
Réponse de Allegro Cozumel le 29 mars 2024
Thank you for time. We are delighted that you enjoyed your stay among us.

10/10 Excellent

Jon Leland

Voyage en famille
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Great staff, clean and comfortable.
Séjour de 6 nuits en mars 2024
Réponse de Allegro Cozumel le 28 mars 2024
We would like to express our gratitude for the comments you made about your recent visit. They help us to understand how our guests experience their stay with us. It is always our goal to achieve maximum customer satisfaction and we are delighted to hear that your holiday was an enjoyable one. We continuously strive to deliver standards and to ensure that all our guests leave with beautiful vacation memories.

8/10 Bien

Eric

Voyage en famille
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
The allegro was a great place to bring my family. We stayed for a week and would happily return. We really enjoyed the pools and the beach area. We always could get lounge chairs and loved to play in the organized beach volleyball games! The staff was outstanding in every way. I would have liked the food to be better quality over all but we always could find something that was pretty good. I would recommend this resort to friends and family.
Séjour de 7 nuits en mars 2024
Réponse de Allegro Cozumel le 27 mars 2024
We would like to express our gratitude for the comments you made about your recent visit. They help us to understand how our guests experience their stay with us. we strongly believe that there is always room for improvement and your comments will assist our team in their continuous efforts aimed at meeting our guests' expectations.

6/10 Satisfaisant

Clayton

Voyage en couple
Les points faibles : Équipements et infrastructures et conditions de l’hébergement
There was not air conditioning in the dining and bar areas. You had to go to the bar to get service, they didn't seem willing to bring drinks to you even if you tipped. You could not get to the swim up bar in the main pool due to kids using it as a playground area. The entertainment was very limited in the day and especially at night.
Séjour de 6 nuits en mars 2024
Réponse de Allegro Cozumel le 26 mars 2024
We appreciate your comments and apologize if you experienced any inconsistencies in our service, we have read your review with our utmost attention and will take note. We were concerned to read your comments especially since your comments do not reflect the standard. However, please be assured that your review will be shared.

8/10 Bien

Kate

Voyage en famille
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Fun activities for the kids. Food not up to expectations.
Séjour de 7 nuits en mars 2024
Réponse de Allegro Cozumel le 24 mars 2024
Our guests' comments provide us with an opportunity to see our hotel through their eyes giving us insight into any service that may have room for improvement to enhance our future guests' stay among us, therefore we are grateful for the time you spent to share a review of your personal experience in the hotel and apologize if you experienced any inconsistencies in our service.

6/10 Satisfaisant

Jennifer

Voyage en couple
Les points forts : Propreté et personnel et service
Some of this is personal preference and the staff have no control over some of these issues. Take it or leave it! Likes: 3 restaurants were great Beachfront was beautiful & snorkeling was fun. Nice beachfront chairs and towel service Staff super nice!!! This would be a good place for families Dislikes: Make sure you don’t get the building at the front of the property. Disco open until 1:30 am and could hear everything. One toaster in the entire buffet! Need another grill worker at the Buffett and Lines were ridiculous Restaurant reservation process is terrible. Massive line every Sunday morning to make sure you get the reservation. You can’t book in advance for the following week. so if you don’t get in the massive line, you probably won’t get to go to the restaurants. So so: Buffett Only get snorkeling gear for 1 hour. That’s not much time to get started Drinks Overall: When I go again, it will be at an adults only resorts. If you like other people’s kids or have some of your own, your family will love this place.
Séjour de 6 nuits en mars 2024
Réponse de Allegro Cozumel le 24 mars 2024
We strongly believe that there is always room for improvement and your comments will assist our team in their continuous efforts aimed at meeting our guests' expectations, therefore we greatly appreciate the time you took out of your day to share. Please accept our sincerest apologies for failing to make your stay with us a perfect moment of relaxation, we sincerely appreciate you taking the time to bring this matter to our attention

6/10 Satisfaisant

Sara Balik

Voyage en famille, Voyage en groupe
Les points forts : Propreté et personnel et service
Staff is friendly. Beds are fine. Sunsets and beach were beautiful. Non-motorized sports are lacking... only 2 kayaks. Food is very average at the buffets and over half of our group of 24 experienced some sort of GI disturbance. For a 5-night stay we were only allowed to book dining for 2 nights.
Séjour de 5 nuits en mars 2024
Réponse de Allegro Cozumel le 24 mars 2024
We were very disappointed to read your experience during your stay in our hotel, whilst an apology will regrettably not alter the outcome of your experience on this occasion, please believe we do extend it with all sincerity.

8/10 Bien

dennis, st.louis

Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Great for diving nice large property great staff
Séjour de 14 nuits en février 2024
Réponse de Allegro Cozumel le 22 mars 2024
Thank you for your insights following your recent visit. We always look for ways to improve and your comments are crucial to our future success

8/10 Bien

Eric

Voyage en famille
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Very nice property with well manicured gardens. Rooms were always clean and cool. The pool areas weren’t crowded, and there was always a chair by the pool or beach. We were very impressed with the staff! They were all very polite and friendly. And the entertainment was very good! Snorkeling just off the beach, we saw starfish, rays, a lobster and a bunch of fish. The dive shop at the resort did an amazing job too! The food left something to be desired. We could always find something to eat but the evening buffet was not great. We ate at the Italian and oriental restaurant both were good. They have a very nice area for the kids to play in, however most hung out by the swim up bar where they were throwing balls and splashing pool water in the drinks. At night some vendors are set up outside the lobby. Use caution when shopping here. There is some quality stuff and some definite counterfeit stuff. But they will make deals. Overall I would recommend!
Séjour de 7 nuits en mars 2024
Réponse de Allegro Cozumel le 20 mars 2024
We first would like to thank you for choosing our Allegro Cpxumel for your holidays in Cozumel and for letting us know your concerns relating to your time in our hotel as it gives us an opportunity to look at areas which may have for improvement and for that we are grateful.

8/10 Bien

Leah, Arden Hills

Séjour de 5 nuits en mars 2024
Réponse de Allegro Cozumel le 7 avr. 2024
Thank you for your insights following your recent visit. We always look for ways to improve and your comments are crucial to our future success

8/10 Bien

Darin

Voyage en famille
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
This place was quiet and family friendly. Even when the power went out, the resort had food readily available.
Séjour de 4 nuits en mars 2024
Réponse de Allegro Cozumel le 19 mars 2024
Thank you for your insights following your recent visit. We always look for ways to improve and your comments are crucial to our future success.

10/10 Excellent

Angelica

Voyage en famille
Les points forts : Propreté, équipements, infrastructures et conditions de l’hébergement
Good stay thanks
Séjour de 4 nuits en mars 2024
Réponse de Allegro Cozumel le 19 mars 2024
We greatly appreciate the time you spent to share your recent holiday experience at our hotel.

8/10 Bien

Brandon, Fargo

Voyage en famille avec de jeunes enfants
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
The staff was always smiling and helpful. The beach was great with a long walk on either side to another resort. Opportunities to snorkel and see starfish without doing an excursion. Wish we could have made more than 1 reservation in a 5 night stay though. The kids made many memories.
Séjour de 5 nuits en mars 2024
Réponse de Allegro Cozumel le 19 mars 2024
We would like to express our gratitude for the comments you made about your recent visit. They help us to understand how our guests experience their stay with us. It is always our goal to achieve maximum customer satisfaction and we are delighted to hear that your holiday was an enjoyable one. We continuously strive to deliver high standards and to ensure that all our guests leave with beautiful vacation memories.

10/10 Excellent

Alan

Voyage en famille avec de jeunes enfants
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Staff were extremely pleasant and helpful.
Séjour de 7 nuits en mars 2024
Réponse de Allegro Cozumel le 17 mars 2024
Thank you very much for the time you spent to share your personal impressions of your stay at our hotel. It is always our goal to achieve maximum customer satisfaction and we are delighted to hear that your holiday was an enjoyable one.

10/10 Excellent

Victor

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Réponse de Allegro Cozumel le 17 mars 2024
We are thrilled you enjoyed your recent stay with us. Thank you for making us your choice hotel when visiting the area. We look forward to welcoming you back again very soon.

8/10 Bien

Casie L

Voyage en groupe
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Beautiful quiet resort, had an amazing time. Only improvement would be better choice for food. We tried to get into the specialty dining while there but they were always “booked” even though we could see open tables and we were left to eat buffet food for all meals.
Séjour de 3 nuits en février 2024
Réponse de Allegro Cozumel le 17 mars 2024
Thank you again for choosing our hotel, our guests' comments provide us with an opportunity to see our hotel through their eyes giving us insight into any service that may have room for improvement to enhance our future guests' stay among us, therefore we are grateful for the time you spent to share a review of your personal experience .

6/10 Satisfaisant

Stapor

Les points forts : Propreté et infrastructures et conditions de l’hébergement
Séjour de 4 nuits en mars 2024
Réponse de Allegro Cozumel le 17 mars 2024
Thank you for the time you took out of your day to share your recent stay in our hotel.

8/10 Bien

Eric

Voyage en famille, Voyage en groupe
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
The property itself was gorgeous with beautifully landscaped walkways and clean, warm pools. The rooms were sub-par and could use serious improvements. Cheap lighting and other fixtures with old, worn cabinets and a mini fridge that did not work made the room uncomfortable. I would stay again, but would have to seriously consider my room choice.
Séjour de 4 nuits en février 2024
Réponse de Allegro Cozumel le 13 mars 2024
We greatly appreciate the time you spent to review your recent experience in our hotel, we always strive to exceed guests' expectations and your comments will help our teams reaching that goal.

10/10 Excellent

Sara

Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Everything you need or want to do is close.
Séjour de 4 nuits en mars 2024
Réponse de Allegro Cozumel le 12 mars 2024
Thank you very much for leaving these wonderful comments, we are delighted that you enjoyed your stay among us.

10/10 Excellent

Seena

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Séjour de 6 nuits en février 2024
Réponse de Allegro Cozumel le 12 mars 2024
First of all, we would like to thank you for choosing our hotel for your vacation and for your rating. We are delighted that you enjoyed your stay with us.

10/10 Excellent

Shanna Rae

Voyage en famille
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Beautiful facility with beautiful beach. Lots of activities and relaxing areas as well. Rooms were clean and small maintenance was needed and serviced right away. Beds were comfortable and air conditioning worked great for comfortable sleep. I would definitely recommend this resort!!
Séjour de 5 nuits en mars 2024
Réponse de Allegro Cozumel le 10 mars 2024
Thank you very much for the time you spent to share your personal impressions of your stay.We always welcome feedback, as it allows us to continually improve the experience we create for our guests.

8/10 Bien

Christopher Thomas

Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Smaller resort with great amenities. We will definitely be back
Séjour de 7 nuits en mars 2024
Réponse de Allegro Cozumel le 10 mars 2024
We always find it nice to read that our guests went home with great holiday memories and we are very grateful for the time and effort you spent to share your personal experience with us.

10/10 Excellent

Sherri Lynn

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Séjour de 6 nuits en mars 2024
Réponse de Allegro Cozumel le 10 mars 2024
We greatly appreciate the time you spent to share your recent holiday experience at our hotel and we thank you for your kind recommendation.

10/10 Excellent

Allyn

Voyage en groupe
Staff was very friendly
Séjour de 9 nuits en février 2024
Réponse de Allegro Cozumel le 13 mars 2024
We greatly appreciate the time you spent to review your recent experience in our hotel, we always strive to exceed guests' expectations and your comments will help our teams reaching that goal.

6/10 Satisfaisant

Chad

Voyage en couple
Les points forts : Propreté, équipements, infrastructures et conditions de l’hébergement
We gave service a 3 because of the food at the resort. The food was absolutly awful. Every meal was disappointing, and we ended up with stomach problems for the rest of the trip. The food we ate the few places we ate off site were fantastic, which made us sad every time we came back for dinner.
Séjour de 3 nuits en mars 2024
Réponse de Allegro Cozumel le 7 mars 2024
We strongly believe that there is always room for improvement and your comments will assist our team in their continuous efforts aimed at meeting our guests' expectations, therefore we greatly appreciate the time you took out of your day to share, please accept our sincerest apologies for failing to make your stay with us a perfect moment.

10/10 Excellent

Gerardo Antonio

Voyage en famille
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Es un gran hotel all inclusive… todas las facilidades para niños y adultos, muy buena atención de todo el personal
Séjour de 3 nuits en mars 2024
Réponse de Allegro Cozumel le 6 mars 2024
Le agradecemos enormemente el tiempo que ha dedicado a compartir su experiencia vacacional en nuestro hotel y estamos encantados de que haya disfrutado de su estancia y coincidimos con usted en que nuestro atento personal juega un papel clave en la experiencia global de nuestros huéspedes.

8/10 Bien

Don

Les points forts : Propreté et personnel et service
The staff is very friendly, making you feel very welcome. Beach views are very pretty.
Séjour de 14 nuits en février 2024
Réponse de Allegro Cozumel le 6 mars 2024
We greatly appreciate the time you took to share your vacation experience at our hotel and are delighted that you enjoyed your stay and agree with you that our attentive staff plays a key role in the overall experience of our guests.